Total 916 Customer Service job vacancies in Bristol, BS1 6AG

We are looking for someone who will be able to support and care for a child in our Pre-School Room, to regulate emotions often due to transitional times of the day, changes to routine, sensory factors and social communication misunderstandings. This role will help them to develop and progress in a nursery setting. The right person will be able to recognise the specific needs of the child being supported, and intervene in situations where there is an emotional or physical response, and work with and co-ordinate partnerships with other agencies involved with the child to ensure everyone is working towards the same targets and goals.

The right candidate will hold a level 2 qualification in Early Years or above and have previous experience of working within an Early Years setting-ideally with a child with Autism Spectrum Disorder. If you're ready to make a real positive impact, we look forward to receiving your application.

We are committed to safeguarding and promoting the welfare of all our children and young people. We follow a safer recruitment process, all appointments are subject to an Enhanced DBS check and are required to provide two suitable references.

Working Hours and Shift Pattern;

5 x 8 hour shifts a week (37.5 paid hours) Mon - Sun (1 in every 4 weekends, Sat & Sun) Rota between 8am - 8pm
The Role

Our fantastic Contact Centre Team have an exciting oppotunity for an Advisor to join us in our Bristol office. Our Contact Centre is a vital part of central operations within Unite Students. We provide a 24/7 service to our students and employees, handling webchat, social media, phone and email queries. We might be helping students find their perfect home, or with field operations teams in emergency situations. We support with all aspects of living with us. Our Contact Centre is a vital part of our organisation, it`s an exciting place to be and you`ll be working in an environment committed to supporting your development and our customer`s success.

You will be based in our Contact Centre at our Head Office, South Quay House. You will work alongside the Advisor and Leadership team across a variety of channels and tasks. Your Team Leader will agree with you what the focus of your shift will be; a variety of work, training and skill-sets will be covered; giving your variation in how you work and the opportunity to develop your career at Unite Students.

What You`ll Be Doing

Ensuring that Health and Safety legislation is adhered to at all times Maintaining an awareness of current legislation concerning Health and Safety, Data Protection/GDPR and compliance To follow the Data Protection Policy and associated policies, keeping information confidential and secure, in order to ensure employee and customer data is protected and handled appropriately in line with legislative requirements. Delivering central processes and conducting all duties in line with Unite Students policy and procedure Ensuring incidents are reported via the correct channels Ensuring a safe and secure environment at all times Fulfilling the varied administration and auditing requirements
What We`re Looking For In You

We are looking for solutions focussed, customer-orientated individuals You`ll be enthusiastic about delivering great customer service You`ll be adaptable, with the ability to work across a range of customer-impacting disciplines; from accounts queries, to emergency support You`ll be someone who can deliver high-quality interactions and commit to taking ownership of any issue and utilising all available resource to resolve them first time You`ll be target-driven and ready to perform to our departments Key Performance Indicators and Service Level Agreements You`ll have a great team-spirit, understanding of the impact your personal-adherence and work has on our team and customer`s success You`ll be striving to be better and achieve to your full potential, based on detailed feedback to support your ongoing development You`ll be able to support others when dealing with high-profile and emergency incidents
Essential

Excellent written and verbal skills Confidence in speaking with people over the phone; a clear and articulate telephone manner Ability to remain patient, calm and solutions focussed during challenging interactions Ability to work as part of a rota, including evenings and weekends
Desirable

An understanding/background in providing services to students An understanding of contact-centre systems
What You`ll Get in Return

A discretionary annual bonus so you can share in the company`s success 25 days` paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service A generous pension scheme - employer contributions between 5% and 11% depending on how much you save Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students

Founded in 1991, Unite Students is a FTSE 100 business and the UK`s leading provider of purpose-built student accommodation. You can find us in 25 leading university towns and cities, with 74,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

Instinctive inclusion.We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.

People make Unite Students.Employees, students and neighbours all contribute to building environments where we can all thrive.

Room for Everyone

We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.

We are US.

The main purpose of this role is to provide energy advice to householders by telephone and email. You will be expected to provide information to help householders and clients access the appropriate support while maintaining accurate and detailed records of all interactions with clients.

Pay and conditions

• The role is fixed-contract (12 Months), full-time (37.5 hours per week). We will
consider application for a minimum of 22.5 hours per week.
• The salary for the role will be £23,465.
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech
Scheme, Life Assurance, Health Cash plan, retail discounts and discounted
breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities:

An applicant appointed to the role will be expected to:

• To work on the advice line and/or other telephone advice projects making and
receiving calls from people who may need help with energy related issues.
• To record client details and use knowledge to assess help and support needed.
• To refer clients onto other support organisations in their area as appropriate.
• To identify energy improvements that can be made to clients’ properties and
refer to installers who can fit them.
• To help vulnerable clients make applications for grants and switch energy
tariffs where appropriate.
• To listen attentively to callers (some of whom may be in distress) and respond
to their needs in an empathetic way.
• To be familiar with and adhere to advice line protocol, processes and
procedures.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• Minimum Maths/English GSCE or equivalent.
• Experience of giving advice, customer service or helping others in some
capacity.
• Ability to respond to clients in a respectful and engaging manner.
• Ability to work in a team.
• Ability to maintain admin systems independently and accurately.
• Able to take responsibility for your own work and seek support where
necessary.
• Highly organised at managing time and workload.
• Skilled in use of MS office applications including Word, Excel and Outlook.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

The closing date for applications is 17:00 on Monday 18 November 2024.

Interviews are expected to take place Tuesday 26 November and Wednesday 27 November 2024, though this is subject to change.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Proud member of the Disability Confident employer scheme

The post holders main responsibilities will be to: receive, sort, unpack, label and process specimens in the laboratory understand the use of the laboratory information system (LIMS) and undertake data entry e.g. for samples received and referred electronically request and receive tests and look up results etc solve minor problems with mislabelled or mislaid samples and to generate worksheets collect and transfer laboratory consumables and samples to and from delivery points, storage areas and workstations accurately prepare samples for analysis assist with the setting up of automated and semi-automated tests follow various technical procedures e.g. Preparation of specimens for C. difficile toxin detection. Inoculation of samples on to culture media etc maintain a high standard of competence in the performance of all tests appropriate to grade and investigations carried out in that area, following appropriate training perform technical work under the supervision of a Biomedical Scientist ensure important or unusual results are drawn to the attention of senior staff and to report complaints or anomalies as soon as possible use equipment in a safe and responsible manner perform general laboratory duties e.g. checking and cleaning instruments/equipment, recording temperatures, preparing reagents and assistance with stock control perform general clerical duties e.g. photocopying, filing, telephone answering, dealing with queries from clients, customers and other NHS staff and to undertake data entry assist in the training of other healthcare support worker staff rotate through all relevant sections of the department as directed Essential Criteria interest in Science and technology basic knowledge of health and safety and safe working practices previous experience of using computerised data systems. And working knowledge of Microsoft Office including Word and Excel clear communicator with good writing, data entry and telephone skills ensuring accuracy and attention to detail ability to work effectively as part of a team problem solving skills able to work on own initiative, organising and prioritising own workload to set deadlines Selection Process Details This vacancy is using Success Profiles and will assess your Behaviours/Ability/ Experience. Stage 1: Application & Sift Success profilesYou will be required to complete an application form. You will be assessed on the above listed seven essential criteria, and this will be in the form of a: Application form (Employer/ Activity history section on the application) 500 word Statement of Suitability This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria. The Application form and Statement of Suitability will be marked together. Longlisting: In the event of a large number of applications we will longlist into 3 piles of: Meets all essential criteria Meets some essential criteria Meets no essentialcriteria Please note that candidates in the Disability Confident Scheme will be shortlisted if you meet the minimum essential criteria. If you are successful at this stage, you will progress to interview and assessment Please do not exceed 500 words. We will not consider any words over and above this number. Feedback will not be provided at this stage. Stage 2: Interview (success profiles) You will be invited to a (single) face to face interview. If face to face interviews are planned, in exceptional circumstances, we may be able to offer a remote interview. Behaviours experience and ability will be tested at interview. The Behaviours tested during the interview stage will be: seeing the big picture working together developing self and others delivering at pace Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Location This role is being offered as lab working based at Bristol (Southmead Hospital). Please note hybrid working is not available for this role. Security Clearance Level Requirement Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Counter-terrorist Check. For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 3 years as the role requires Counter Terrorism Check (CTC) clearance. In exceptional circumstances UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for furtheradvice.

Ready to Turn Your Care Expertise into a New and Exciting Career?

Salary: from £27,000 + tax-free bonus | Location: Remote with travel across the Bristol and Bath area | Role: Adult Care Trainer

Are you a Care Manager looking for a fresh opportunity with flexibility and excellent benefits? As an Adult Care Trainer, you can enjoy a Monday-to-Friday role, say goodbye to weekend and evening shifts, and help develop the next generation of care professionals.

As an Adult Care Trainer, you'll balance working from home with regional travel, visiting settings to support and train apprentices. You’ll enjoy a regular Monday-to-Friday schedule, managing your own diary and choosing when to meet your apprentices in person.

What You’ll Do


Work with apprentices in care homes and online, sharing your knowledge and industry experience to train and develop the next generation of care professionals.
Tailor learning plans to meet the needs of each apprentice, ensuring they get the support they need to succeed.
Support apprentices’ development by teaching them the importance of English and maths in their care roles, helping them with functional skills as required.
Build relationships with employers and provide feedback on how their apprentices are progressing.
Mentor your learners through face-to-face visits, online sessions, and ongoing guidance, helping them achieve their qualifications and become confident in their roles.


About You

We’re looking for passionate care professionals who want to share their knowledge and experience to make a meaningful impact on the adult care industry. If you’ve held a leadership position in care and are ready for a new challenge, this role is ideal for you.

To succeed in this role, you’ll need:


Experience as a Care Manager, Registered Manager, or Deputy Care Manager.
A Level 5 qualification in Adult Care (or equivalent).
Strong technology skills and the ability to manage administrative tasks efficiently.
A valid driving licence and access to your own vehicle for travel within your region.
A willingness to work towards Level 2 (GCSE) qualifications in English and maths, support will be provided.


Perks & Benefits

We offer a starting salary from £27,000, with a comprehensive benefits package and full training to help you succeed as a Trainer. As an Ofsted-rated ‘Good’ training provider, we invest in your development and provide access to qualifications to ensure you become the best trainer you can be. Our benefits include:


Quarterly tax-free bonuses when company targets are met.
25 days of holiday plus bank holidays, and an extra day off for your birthday.
Holiday buy and sell scheme for up to five additional days.
Mileage reimbursement and travel expenses covered.
Healthcare cash plan, dental plan, employee assistance programs, and 24/7 GP access.
Access to personalised development plans and professional courses to help you grow.
Enhanced sick pay and life insurance for added peace of mind.


Why Choose Connect2Care?

At Connect2Care, we’re transforming lives through apprenticeships. As an award-winning training provider in the industry, we know the incredible impact apprenticeships have on individuals, businesses, and the economy. Join us in making a real difference.

We’re committed to creating an inclusive workplace, where everyone can bring their full self to work. If you need any adjustments or flexible arrangements, we’d love to discuss how we can support you. You can contact us at careers@hittraining.co.uk.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and this role requires an Enhanced DBS Check.

Proud member of the Disability Confident employer scheme

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

PIP Audit Clinical Support Lead
Location: Home based
Salary: Competitive
Permanent

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

The Audit Clinical Support Lead (CSL) is required to assist and support the performance of employed Health Professionals who undertake PIP clinical audit. Audit CSLs ensure professional standards are maintained in all clinical work within PIP by providing training, clinical support, feedback, advice to all audit capable staff.

They monitor the clinical performance of auditors to ensure professional standards and quality of service levels are delivered and maintained, so by assisting with performance indicators being consistent with contract needs. They also manage the lot wide audit sample from a clinical perspective, challenging grades where and when appropriate.

This essential role will continuously improve the delivery of our services to the most vulnerable in society as part of the HAAS, delivering disability assessment services on behalf of the Department for Work and Pensions

Reporting to the PIP Head of Clinical Assurance and Improvement your key accountabilities will include:


- To provide clinical advice and carry out disability assessments.
- To be responsible jointly to Clinical and Service Delivery Management, for the delivery of service and achievement of performance targets.
- To provide clinical input into the appraisal cycle for auditors.
- To provide support and leadership in the delivery of change programmes, proactively leading the audit team through the change process.
- To ensure that clinical governance and standards required by the GMC, NMC and HCPC are maintained.
- Proficient in audit with an ability to analyse complex cases, identify the issues and provide pragmatic, effective, and efficient advice on amendments that are required.
- Highly developed oral and written communication skills, along with excellent negotiation skills, with experience in providing guidance and support to other health professionals to improve their practice.
- Ability to build and maintain strong relationships with the customer.
- An ability to respond to a rapidly changing work environment, demonstrating a positive attitude and approach to dealing with change, especially at short notice.
- Evidence of versatility and being able to respond to unexpected changes by adopting a flexible approach to work, multi-tasking and being able to prioritise workload effectively.
- Demonstrate a positive attitude in relation to audit and be a role model for HPs and auditors, with regards to good practices and behaviour.
- Ability to recognise themes and trends and interpret clinical data to assist in ensuring quality is maintained in line with SLA1 target.
- Ensure that professional practice standards are maintained in all areas of work, in line with current guidelines and best practice guidance.



What you will need to do the role:

- HP (Doctor, Nurse, Physiotherapist, Occupational Therapist, Paramedic) with a minimum of two years post registration experience.
- Evidence of ongoing professional development.
- Approved and proficient in either PA3 or PA4 audit.
- Previous experience as an Audit CSL as well as managing, coaching and mentoring teams.
- Previous experience of training delivery.
-


What we offer

- Up to 6% contributory pension scheme
- Life insurance
- 25 days annual leave plus bank holidays. Options for annual leave purchase.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.


About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
#haascareers

Proud member of the Disability Confident employer scheme

Learning Support Assistant: Primary Phase Employer: Holymead Primary Location: Brislington, Bristol Contract: Full time until to July 2025 (further opportunities may arise the following academic year). Hours: Monday – Friday 8.30am – 3.30pm (possible part time) Salary: BG6/SCP6 £23,893 per annum, pro rata (£12.38 per hour) to BG8/SP12 £26,873 (£13.92 per hour) - Dependant on experience Holymead Primary School is a three form entry school at the heart of its community in Brislington, South Bristol. Our calm, friendly and welcoming environment is conducive to great teaching and learning, with highly motivated pupils, an effective school structure and leadership team, and a close-knit team of colleagues. Our recent Ofsted Inspection (September 2023) recognised the value we place in relationships and our commitment to both pupils and staff: “Pupils thrive, both academically and personally, in this environment.” “Staff are proud to be part of the school. They appreciate the consideration given to their well-being and the assistance they receive to manage their workload. They say that the school has a tangible sense of ‘community’.”
We are looking for: • An enthusiastic, empathetic and hardworking Learning Support Assistant. • A highly flexible and adaptable individual who is able and willing to work across the primary phase. • A commitment to supporting all pupils, both academically and pastorally • A recognition of the need to make adjustments to support those pupils with special educational needs. • The ability to cover various roles including in class support, small group and individual learning interventions, 1 to 1 individual support for pupils and lunchtime supervision. • A resilient practitioner with the skills and empathy needed to support high needs pupils, including some who may display challenging behaviour.
The successful applicant will take overall direction from the class teacher and SENDCO Leader but will also be confident to make independent decisions to vary and adapt activities and strategies in the best interests of the child. You will: • Have excellent interpersonal and communication skills • Have high and consistent expectations of behaviour • Have some experience of working effectively in an educational setting • Be creative, resilient and energetic • Be a great team player • Be committed to supporting pupils with special educational needs • Be adaptable and flexible • Have GCSE Grade 4 or above in Maths and English (or equivalent) • Promote the values of our school and uphold the school’s code of conduct
We can offer you: • A school where every individual’s well-being is paramount • The opportunity to join an excellent, happy and supportive team • Commitment to your own personal and professional development
To find out more about our school, you can visit the school website. We are unable to offer visits, but interviews will take place in school and you will be able to look around the school on interview day. For an informal conversation about the role please call the school office.
Closing date for applications: 14th November 2024 12pm Interviews will take place on: 20th November 2024
Safeguarding Statement Holymead Primary School is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We particularly welcome applications from under-represented groups including those related to ethnicity, gender, transgender, age, disability, sexual orientation or religion. The successful candidate will need to undertake an Enhanced Disclosure and Barring Service check. Our Safeguarding and Child protection Policy can be found on our school website. We value a diverse workforce, welcoming applications form all sections of the community

Are you ready to join a fantastic team where we aim high, show respect and have fun whilst serving the community of Flax Bourton?
Flax Bourton Church of England Primary School is a one form entry school set within the North Somerset countryside. The school is approximately five miles from the city of Bristol and serves the villages of Flax Bourton and Barrow Gurney as well as the surrounding areas. We hold a strong sense of community here and partner with our families and the local church.
We are looking to appoint an enthusiastic, and highly skilled Learning Support Assistant. Qualified and unqualified applicants will be considered.
The post is to work in partnership with class teachers providing enhanced ratio support to children with SEND.
What can you expect from us?
A strong, active community that brings together and values partnerships with families
A school community that is committed to ensuring that every pupil receives the best possible educational experience each and every day
An inclusive school committed to nurturing all pupils through the development of strong relationships
Supportive and reflective colleagues who are keen to learn and develop their own practice
A school committed to ongoing professional growth and development, looking to the future and exploring ‘what’s next?’
Applicants are warmly encouraged to visit the school and meet the Headteacher. Please call to make an appointment.
Fixed Term 01/12/2024 – 31/08/2025, 32.5 Hours: Mon-Fri 08:30-15:30, Term Time Only plus 5 INSETS.
Actual salary:
Qualified LSA at JG4 level £18,741 - £20,043
Unqualified LSA at JG3 level £18,130 - £18,434
Closing date: End of day 11/11/2024
Interview date: 13/11/2024

Who are we
As part of the Hilton Worldwide brand we want to be the first choice for guests and team members alike. By joining the Hilton brand you will gain unparalleled access to an array of rich experiences, knowledge and opportunities that will prove valuable to your personal and professional growth. The DoubleTree by Hilton Bristol City Centre is one of the leading 4* city centre hotels 206 bedrooms and 12 conference rooms.

Role Responsibilities
You will be responsible for the daily department operations by performing maintenance duties, repairs, servicing, painting and preventative maintenance of all hotel equipment, furniture and fixtures. You’ll need to be friendly, caring, creative and a natural problem solver.

• Maintain all external areas including loading bay and car parking.
• You will be working as part of a team not just in the Maintenance Department, but supporting all your colleagues to deliver outstanding service and standards to our guests.
• You will be required to complete records that form part of our legal compliance and so accurate reporting and record keeping is essential.
• To work from the PMS reactive maintenance schedule on a daily basis to prioritise and action remedial works as needed to ensure all hotel facilities are in good order so as not to lose revenue.
• Be aware of the responsibility for the security of guests and hotel property.
• Refer any requirement for departmental supplies to the maintenance engineer or Senior Management for authorisation.
• Deputise for the Maintenance Engineer/Manager on their days off and holiday cover.
• To ensure the Company Health & Safety Policy and Health & Safety at Work Act 1974, Fire & COSHH legislation are adhered to and maintain scheduled inspection records and online compliance systems.

Key Requirements

• The ideal candidate would have previous experience of building maintenance, including plumbing, basic electrical and fabric.
• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Flexibility to respond to a range of different work situations including working at heights.
• Ability to work on their own or in teams

Join us and you will benefit from: 8-12 weeks supernumerary period dependent on experience Indepth induction programme. Excellent training and development opportunities. We run the QIS (Qualified in Specialty) course in Bristol in partnership with University of West of England. Newborn Individualized Developmental Care and Assessment Program (NIDCAP) trained nurses who are part of the Family and Infant Neurodevelopmental Education (FINE) faculty, providing FINE training to the multi-disciplinary team. Support from our in-house Education team and SIM training Phillips ICCA system for all monitoring, prescribing and documentation. We support flexible and part-time working. St Michaels Hospital is located in the heart of vibrant Bristol a beautiful city bursting with character and providing many opportunities to achieve a true work-life balance. For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

Health Care Practitioner Line Manager Nurse Manager Accountable to Nurse Manager Hours per week 15 Job Summary To be responsible for the delivery of phlebotomy and other associated tasks, working as part of the practice multidisciplinary team, delivering care within their scope of practice to the entitled patient population. The post holder will work under indirect supervision of the clinical team and undertake tasks and duties delegated. They will work collaboratively with the general practice team to meet the needs of the patients, following policies and procedures. Generic Responsibilities All staff at The Orchard Medical Centre have a duty to conform to the following: Equality, Diversity & Inclusion A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law. Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect. Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect. Safety, Health, Environment and Fire (SHEF) This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation. Confidentiality This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service. Quality & Continuous Improvement (CI) To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice. This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care. Learning and Development The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery. Collaborative Working All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner. Professional Conduct At The Orchard medical Centre staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role. Primary Responsibilities The following are the core responsibilities of the HCP. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: It is anticipated HCPs will develop skills in respecting patient/clients rights, preferences, choices, culture, identity, communication, Health and Safety and promoting health. To be aware of maintaining patient/client confidentiality at all times. Will not undertake any task or element of care until he/she has been assessed as competent by an appropriately trained registered nurse. To act as a chaperone as required to GPs/Nursing Team. To maintain standards of organisation in the treatment, practice and GP rooms. To assist in general nursing duties on completion of a training programme and the successful assessment of a set standard competency level and under the supervision of Practice Nursing Team, i.e. hypertension, ear syringing, spirometry, dressings, all eligible vaccinations, delegated activities from specialist clinics e.g. foot assessments for diabetes, urine testing, weight/height, blood pressure measurements, ECG recording, phlebotomy. To prepare/assist the GPs in minor surgery/IUD fitting. To be responsible for the correct maintenance, cleaning and disposal of surgical equipment. To be responsible for the re-stocking of all clinical areas and maintaining a stock rotation system. To ensure that drug/vaccine refrigerator/s are running at the correct temperature on a daily basis and maintain the Vaccine Cold Chain. Be aware and maintain standards of Infection control. Instruct patients in appropriate techniques or tasks. To behave in a professional manner at all times, being aware of how attitudes and personal behavior can impact on patient/client care and the team as a whole. To work within a multi-professional team and with patient/client valuing and respecting diversity, rights and beliefs when different from ones own. To interact in a professional manner and effectively within the team. Report immediately to a member of clinical staff or Senior Manager any acts of omission or error to safeguard the interests of the patient/client. To present her/himself at all times in a manner that is open and honest and will work in partnership with patients, clients, colleagues and the general public to enhance confidence, competence and best practice. To deal, at all times, politely and respectfully using civilised language and behaviour, with all patients, client and colleagues. Aggressive, abusive, threatening or violent behaviour is not accepted. To present a caring and efficient image and to present her/himself in a reasonable way, with due regard to social acceptability, tidiness and personal hygiene. To wear the agreed uniform in a clean and presentable condition with safe and suitable footwear. The uniform will comply with Health and Safety, Infection Control guidelines. Jewellery will be kept to a minimum. Maintain accurate clinical records in conjunction with extant legislation Ensure read codes and templates are used effectively Support the team in dealing with clinical emergencies Liaise with external services / agencies to ensure the patient is supported appropriately (vulnerable patients etc.) Secondary Responsibilities In addition to the primary responsibilities, the HCP will be requested to: To identify and liaise regularly with the Nurse Manager To take an appropriate level of responsibility in participating in individual annual performance reviews. To take responsibility for completing and submitting an annual PDP by the appointed date each year To maintain own clinical development by participating within training relevant to their developing role.

Thank you for your interest in the position of BG7 Learning Support Assistant at Orchard School Bristol. We are seeking an LSA to join Orchard School from September 2024.We are a friendly school, serving a richly diverse community in north Bristol. Our students are wonderful they value their teachers, knowing that you can make a real difference to their lives. The mission statement of the school, “inspire today, empower for life”, lies at the heart of all that the school does. We place no limits on our aspirations for our students. As a school we are building our success on our core values, being Open-minded, Respectful, Creative & curious, Healthy, Ambitious, Responsible and Determined. The Learning Support team is an active team, generous in their support of colleagues and to the wider life of the school. An excellent learning support assistant can have a huge impact on young people. Learning Support Assistants at Orchard School work one-to-one or with small groups of students mainly delivering literacy and numeracy interventions, but also social skills, speech and language development, mental health and supporting with learning difficulties and disabilities. There may also be times when you are needed to work in-class with teachers to support the learning of identified students with additional needs.The post would suit an individual with excellent Maths and English skills and competent ICT skills, who is keen to make a difference to young people’s life chances. We are looking for individuals who areable to take responsibility for interventions and are able to support some of our most vulnerable students to engage positively in school. Learning Support Assistants must be able to listen to young people and find proactive ways through their concerns and difficulties to enable personal development and positive wellbeing, and at the same time be firm and fair with children in maintaining good behaviour for learning. We are particularly interested in LSAs who have excellent English and are able to speak community languages.Over the past few years this role has appealed to recent graduates who may be considering a future career in teaching, educational psychology, children’s and young people’s services, or social work. Previous graduate LSAs have found the experience of two years or so in an LSA role prior to teacher training or their next career move to be invaluable. Experienced LSAs who have worked with literacy and numeracy packages are warmly welcomed to apply too. We will provide any necessary CPD, and opportunities to grow to become the best practitioner you can be.We offer:
enthusiastic students, willing to learn and achieve, who need staff who believe in them
a bright, happy place in which to learn and work
a professionally stimulating environment which values the contributions of all staff
a strong commitment to your professional development
award-winning staff wellbeing
Please read our Staff Prospectus to find out more about us, and visit our website If you have any questions relating to this role, please contact Emma Snell.Contract Type: PermanentHours: 37 per weeks Monday - Thursday 08:00am - 4:00pm, 08:00am - 15:30pm Fridays Pay: BG7 N8-N11 Actual £21, 602 - £22, 719Closing Date: There is no closing date for this post, early application is advised as applications will be considered as they are received, and we reserve the right to appoint at any time in the process.We warmly welcome your application,Mel Sweet, HeadteacherFluency Duty
This role has been identified as falling within the definition of requiring fluency in spoken English. You will be required to speak English with confidence and be able to conduct a conversation and answer questions for extended periods of time.

Do you have a passion for helping those in need of a little help? Do you have experience and thrive on providing support and guidance to the vulnerable, developing plans to improve and self-actualise, all with patience and positive attitude? If so, we want you to join an organisation certified as a Great Place to Work!

About the Role: As an Independent Living Advisor you’ll provide a tailored service and customer-focused approach to customers living in our Independent Living Schemes. You will manage a caseload of support cases including long-term, short-term and social isolation case, regularly carrying out support assessments and reviews to establish customers’ needs.

Key Responsibilities: The role generally involves working with our most vulnerable customers in the older age group, so experience in this area would be helpful. A good understanding of the safeguarding vulnerable adults procedures and the confidence to signpost customers to other services would also be desirable. Liaising with internal and external agencies in the community, with the wider Independent Living Scheme team, is key to providing a customer-focused and integrated service. Therefore, strong communication and inter-personal skills are essential.

What We're Looking For: To be successful here, you’ll need to genuinely care about people - a friendly and approachable person who prefers working together to solve problems rather than telling people what to do. You’ll need to be hardworking, resilient and be confident enough to make decisions and take action when needed.

You will be someone who:

• Has experience working with older and vulnerable people, as well as time in a customer-focused environment
• Is curious and does not shy away from having difficult conversations
• Has excellent knowledge of safeguarding procedures
• Is proficient in the use of computer applications, such as Outlook, Word and Capita
• Ideally has spent time working within a social housing organisation
• Is enthusiastic and has a positive problem-solving nature
• Brings a commitment to our DNA and will be a great ambassador for Bromford.

Your previous experience may be in roles such as housing manager, housing officer, estate management, tenancy officer, amongst others.

Additional Information: This role is full time and permanent, working in our schemes in the Downend and Kingswood areas (BS16 5TP). Regular travel is required, so you will need access to a car and a full driving licence. The role is subject to an enhanced DBS and adult barred list check.

Ready to Apply? If you're passionate about making a difference and meet the criteria above, we'd love to hear from you! Apply now and take the first step towards a rewarding career with Bromford.

Application Deadline: The closing date is Sunday 3 November with interviews taking place on Tuesday 12 November 2024, at our Riverside Court Office, Chipping Sodbury.

A fantastic school in South Bristol are looking to appointment a Social Emotional, Mental Health (SEMH) Support Worker

This role will suit a candidate who understands the challenges that young people face today and is both passionate and committed about contributing to the personal and academic development of every child.

No previous experience needed, as long as you share our passion and values that every young person, whatever their starting points or background, get the education they deserve.



Full time and part time positions available 8.30-3.30 TTO

The successful applicant will:
- Be creative, inclusive and reflective
- Deal with situations calmly and sensitively
- Be creative and 'think outside of the box' in their approach to supporting pupils with additional needs
- Care deeply about pupils academic, emotional, and personal development and have empathy for their individual circumstances
- Have a supportive and encouraging attitude, to inspire trust and to motivate students
- Be confident in working closely with other staff and parents to bring about positive change for each child
- Be able to use their initiative in meeting the needs of the student, depending on their individual communication, and learning skill

The school can offer:
- A positive, supportive,and welcoming ethos that will allow you to develop professionally
- A fully inclusive ethos, where they value everyone and protect individual rights to freedom and choice, working actively against discrimination and social exclusion, and respecting the beliefs and practices of others
- A commitment to doing the very best for all children in our school

Protocol Eduction can offer:
- Competitive rates that express your experience and responsibilities
- CPD during half term or summer
- £50 refer a friend rebate
- Free Webinars
- Social events (currently online)
- CV writing assistance and marketing tools
- Ongoing honest, friendly and professional support from our dedicated team of experts



If you are looking for a rewarding challenge and have the personal qualities, we would encourage you to apply now.





All applicants will require the appropriate qualifications and training for this role. Please see the FAQs on the Protocol Education website for further details.

All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.

Protocol Education is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with the DfE statutory guidance 'Keeping Children Safe in Education', this may also include an online search as part of our due diligence on shortlisted applicants.
We offer FREE online safeguarding and Prevent Duty training to all our workers. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check and subscribe to the DBS Update Service.

Full assistance provided. For details of our privacy policy, please see visit the Protocol Education website.

Support Worker (Full or Part-Time)

Location: Shirehampton, Bristol

Hours: 43 hours per week are available (which includes sleep-in hours)

Pay: £13.50 per hour (£11.44 for sleep-in hours)


About HomeCareDirect:

HomeCareDirect is a national service provider and a leader in personalised home care. We are committed to delivering safe, compassionate and person-centred care, while supporting our staff with top-quality training, supervision and development opportunities.


Benefits of being a Personal Care Assistant:

· Company pension scheme

· Enhanced bank holiday pay

· Ongoing support from a dedicated Regional Care Lead and Nurse

· 24/7 on-call support

· Career development opportunities and personal development plan

· Employee benefits including: a Blue Light discount card, Long Service Awards, PA of the Quarter Awards and wellbeing options including 24/7 confidential support provided by Spectrum Life


The role of this Personal Care Assistant:

Our personal care assistants join our client’s support team, providing reliable, essential care and support in their home. You will be employed by HomeCareDirect on behalf of the client and your focus will be to support them only. This role is to cover 43 hours a week and can be offered as one full-time position or 2 part-time positions. The hours of work will either be 15:30pm to 09:00am or 11:30am to 09:00am which includes a sleep-in for 9 hours between 11:00pm and 08:00am – staff are rarely woken.


Rota’s are agreed monthly with the team leader who tries to work with the whole team to make sure shifts fit around existing commitments. There will also be the opportunity to pick up extra cover/shifts when needed.



About the Client and Duties:

Our client is an active man in his 30’s who sustained a severe traumatic brain injury when he was a teenager. He has made excellent progress with his recovery and has full capacity. Whilst he does tasks around his home independently, he requires some support in his daily activities such as shopping, cooking, organisation and accessing the community. There is no personal care involved or any moving and handling.


Lunch and dinner are provided while on shift and you will prepare meals with our client and eat together. Our client is very fond of cooking and eating good quality food so a shared interest in this would be beneficial. You will accompany/support our client to social outings including gigs and restaurants which are paid for. There will also be the need for some of our clients care team to accompany him on holidays in the UK and abroad.


Training and Support -

We provide comprehensive, paid training to CQC standards covering:

· Full induction

· Safeguarding Adults

· Health and Safety

· First Aid and Food Hygiene

· Epilepsy and Head Injury

· Medication Training

· All training must be completed before the start date, with training hours paid at minimum wage



Requirements:

· Full UK driving licence and the ability to drive our clients automatic vehicle when working

· Previous experience of working in a care role, social care role or working with head injuries would be welcomed, but not essential

· Commitment to long-term, person-centred care

· You must be reliable, compassionate and committed to respecting confidentiality

· A confident cyclist so you can accompany our client on bike rides – a bicycle is provided


All applications for this vacancy will be shortlisted on 28th October 2024.


Our organisation is committed to safe and fair recruitment, safeguarding and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

We do not provide sponsorship.