Total 609 Customer Service job vacancies in Bridgwater, Somerset, ta6 4fj

Job Title : Fleet Operational Support Officer
Job Category : Admin & Clerical
Location : Colley Lane Depot, Somerset Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 16:30
Salary: £12.65

This role is to cover all aspects of workshop administration, this includes raising job cards, PO's, processing invoices, liaising with service areas, external suppliers, booking MOT's, ensuing compliance at all times
The role can accommodate 1 day per week WFH, the workshop opens at 7.00am so start times can vary from 7.00am to 9.30am and adjust finish time according to start time for 37 hours per week.

Qualifications
Essential
Educated to A level standard or similar.
Intermediate level computing and application skills. 

Desirable
Level 4 Administration or finance related qualification.
IOSH/NEBOSH

Knowledge/Experience/Skills
Essential
Significant experience in the use of all Microsoft applications. 
Previous experience with minute taking.
Ability to work collaboratively with others as a member of a team and on own initiative. 
Ability to deliver work schedules, programmes and manage ad-hoc work. 
Experience within a customer-focused service providing excellent customer.
Ability to produce accurate & detailed data reports.  
High attention to detail and an ability to prioritise.  
Previous experience with purchasing/procurement administration.
Ability to communicate effectively both orally and in writing.
Validating and processing activities, projects and work streams

Desirable
Previous experience working in a workshop or transport office.
Risk management and health and safety
Basic working knowledge of the legislative frameworks surrounding the areas of specialism

For more details and further information about the role, please see the attached job description and person specification.

Senior Support Worker Taunton - £12.91 p/h

Typical Shifts are: 07:45 - 20:45 working 3 shifts a week including weekends on a rota

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We are looking for a Senior Support Worker with a passion for enhancing the quality of life of the people we support are at the heart of our management team. We’re currently searching for a fantastic Senior Support Worker to join us in leading our residential service in Taunton. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

As a Senior Support Worker with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, supporting with supervision’s, ordering medication and ensuring the people we support are supported to manage their finances. You’ll never lose sight of why you choose to do this, as our Seniors are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Senior Support Workers having both the right experience and the right values. This is why at this service our Seniors should have previous experience as a Senior Support Worker and experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, and traumatic backgrounds.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Fleet Operations Support Officer needed in Bridgewater Paying £12.65 per hr Ref 5258699

Full time time on a temporary basis

Key Responsibilities:

• Working within our collaborative business administration teams, you will work within specific teams in support to operational colleagues directly working within the Fleet team and support to statutory services that have drivers and vehicles within their service area.

• Review and report on all business support processes to ensure information is processed efficiently.

• Use and interpret a variety of reports available to ensure quality of data within a variety of recording platforms, e.g, case management system, excel spreadsheets.

• Have an integral role within the Fleet to ensure delivery of a robust and adaptable business support service.

• Utilising an extensive range of ICT to support the team and your role in everyday activities, e.g, use of Microsoft Office 365applications, specifically SharePoint, excel, Power Point, One Note, Teams.

If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared

Are you someone who thrives on helping others reach their full potential? Beyond Limits is seeking dedicated and compassionate Education Support Workers to join our team in Taunton, Somerset, supporting two young adults with autism in their journey towards greater independence and fulfilment.

This role offers a unique opportunity to apply your skills and experience in a way that truly makes a difference - whether you're coming from a background in education, care or another professional role where supporting others with complex needs is central to what you do.

The Role:

This is far more than just a support worker position - it's a chance to use your skills to empower others. You'll work closely with a range of others including family and specialist teachers, who all play their part in providing support to these two young adults which seeks to enhance their development and independence. Dad's first language is BSL so if you have experience in this, great. If not don't worry as we will provide full training.

Your shifts will involve:

Facilitating learning and growth through structured activities, such as baking, arts and crafts and using technology like iPads.
Encouraging independence and helping to support problem-solving day to day.
Working in partnership with all concerned to provide consistent, holistic support that respects and values the family dynamic.
This role is ideal for someone who has experience in education, special needs teaching or therapeutic work with complex needs and who is now seeking a more personalised and impactful way to support individuals with autism.

We want to hear from you if you:

Have experience in roles that involve supporting others, such as teaching, therapy or working with individuals with additional complex needs.
Understand the importance of tailored, person-centred support and have a passion for enabling individuals to learn, grow and achieve.
Can bring a professional, empathetic approach to working with young adults who are navigating their own challenges and milestones.
Are adaptable, creative and comfortable working both independently and as part of a team, particularly in close collaboration with a family.
Have a valid driving licence and basic computer skills.
Are excited to learn new skills, as part of this role you'll have the opportunity to engage with an exciting training package, including intensive interaction, PECs, TEACCH and British Sign Language as well as understanding Positive Behaviour Support.
Can take a flexible approach to your work to accommodate shift patterns
This role calls for someone who can offer more than just care - it's about bringing insight, patience and structure to enable growth and development.

What we offer:

Competitive pay of up to £14 per hour.
An award-winning pension scheme for financial security.
Generous annual leave with additional top-up pay.
Life insurance and critical illness cover for peace of mind.
A comprehensive induction and ongoing training in areas such as British Sign Language, Positive Behaviour Support and other relevant skills.
Career development opportunities that allow you to grow your expertise and make a long-term impact in your field.

Why Beyond Limits?

At Beyond Limits, we don't just provide care - we empower lives. We help people with mental health issues and learning disabilities thrive by supporting their journey from institutional care to independent living. You'll build genuine connections, champion individual goals and celebrate every milestone achieved. Beyond Limits gives you the chance to make a lasting difference.

What makes this role so special:

These are two young adults with autism, each with their own unique personalities and interests. They love engaging in activities that allow them to be creative and expressive and they need someone who will not only guide them but also encourage their independence. Their father plays a key role in their lives, so it's important that you're able to work in close partnership with him to create a supportive and structured environment.


We are committed to recruiting candidates who share our commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment, including obtaining references and DBS (Disclosure & Barring Service) clearance. A DBS check will be requested in the event of the individual being offered a position with Beyond Limits, the cost of which will be to the employee, however, this will be returned after successful completion of probation period (6 months).

Are you passionate about leading a dedicated team and making a meaningful impact in the lives of young adults? Beyond Limits is seeking an enthusiastic and skilled Education Support Lead to provide tailored care, support, and education for two young adults with autism in their family home. This role involves not only leading a small team of support assistants but also delivering direct support. Working alongside specialist teachers, family and other professionals, you will lead a small team but also work in collaboration with the wider people involved in their lives.

The role:

As an Education Support Lead, you will play a crucial role in ensuring and delivering personalised care and education. You will oversee the day-to-day support provided by your team and develop strategies to enhance their learning and development. Your experience will be in leadership and development as well as hands on support for people with complex needs.

Your shifts will involve:

Leading a dedicated team of support assistants and inspiring them to provide exceptional care and support
Offering hands-on assistance and showcasing best practices in care and education
Gaining a thorough understanding of the individual Education and Support plans to ensure tailored support
Creating and implementing engaging teaching activities that promote learning and growth
Utilising Positive Behaviour Plans to effectively manage and understand challenging behaviours
Collaborating closely with parents and professionals to enhance learning opportunities and foster a supportive environment

We want to hear from you if you:

Have professional experience working with young adults with autism and demonstrate a passion for their development
Exhibit strong leadership skills and have the ability to motivate and guide a team effectively
Are patient, calm under pressure and committed to continuous learning and improvement
Hold or are working towards NVQ Level 3 or higher and showcase your dedication to professional development
Possess a valid UK driving licence and the ability to drive
Are eager to engage in a training package that includes British Sign Language and Positive Behaviour Support.
Can work flexibly to accommodate shift patterns
This position offers a unique opportunity to work within a dedicated team focused on delivering high-quality education and care. You will have the chance to make a tangible impact in the lives of two remarkable individuals.

What we offer:

A competitive salary of up to £30,000 per annum, based on skills and qualifications
An award-winning pension scheme for financial security
Generous annual leave with additional top-up pay
Life insurance and critical illness cover for peace of mind
Comprehensive induction and ongoing training for skill development
Opportunities for career progression within Beyond Limits
Why Beyond Limits?

At Beyond Limits, we don't just provide care - we empower lives. We help people with mental health issues and learning disabilities thrive by supporting their journey from institutional care to independent living. You'll build genuine connections, champion individual goals and celebrate every milestone achieved. Beyond Limits gives you the chance to make a lasting difference.

What makes this role so special:

These are two young adults with autism, each with their own unique personalities and interests. They love engaging in activities that allow them to be creative and expressive and they need someone who will not only guide them but also encourage their independence. Their father plays a key role in their lives, so it's important that you're able to work in close partnership with him to create a supportive and structured environment.

We are committed to recruiting candidates who share our commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment, including obtaining references and DBS (Disclosure & Barring Service) clearance. A DBS check will be requested in the event of the individual being offered a position with Beyond Limits, the cost of which will be to the employee, however, this will be returned after successful completion of probation period (6 months).

We are seeking to appoint an enthusiastic and qualified Learning Support Assistant (LSA) with the skills and knowledge to support children in all stages of primary education. To act as an integral part of the school staff team, and as such to contribute to the overall aims of the school, working within agreed policies and procedures and to promote pupil well-being by encouraging them to develop good relationships with others, develop their self –reliance and self-esteem
The successful candidate will be someone who:
Holds an LSA qualification and has a secure knowledge of primary education.
Has GCSE English and Maths (or equivalent) at grade C or above
Is motivated, positive, hardworking and willing to join an enthusiastic team.
Is able to demonstrate high expectations for learning and behaviour, working within the schools policies and procedures.
Champions children and puts their needs and well-being at the forefront of the purpose of their role.
Is professionally discreet and able to respect confidentiality.
Communicates well with children, colleagues and parents.Ashcombe School is an exciting and dynamic place to work. We can offer the successful candidate:The opportunity to work with a friendly and highly skilled team of colleagues committed to providing a quality education to our pupils.
A caring, nurturing, family atmosphere with delightful pupils and supportive families.
A ‘good’ school as evidenced by Ofsted during its most recent inspection.
Regular opportunities to participate in training and professional development.
Working in our lovely modern school which includes a brand new £6 million extension.

Senior Support Worker Midsomer Norton £12.78 ph

Typical Shifts are: Monday - Sunday 07:00-19:00, 08:00-20:00 - including some weekends

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Senior Support Workers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Senior Support Worker to join us in leading our residential service in Midsomer Norton. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

As a Senior Support Worker with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, supporting with supervision’s, ordering medication and ensuring the people we support are supported to manage their finances. You’ll never lose sight of why you choose to do this, as our Seniors are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Senior Support Workers having both the right experience and the right values. This is why at this service our Seniors should have previous experience as a Senior Support Worker and a Level 3 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Support Worker Midsomer Norton - £11.78 ph

Typical Shifts are: Monday - Sunday, 08:00 - 20:00 including some weekends

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our supported living service in Midsomer Norton is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support visiting the zoo or swimming in the local community pool, the next you could be unwinding with them teaching them to cook, watching films or going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Location: Taunton

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

An excellent opportunity for an experienced Field Service Engineer to join a well-established company

Job Type: Full-Time, Permanent.
Salary: £35,000 - £40,000 Per Annum, Depending on Experience. (Based on 48 hours per week)
Location: Bridgwater, Somerset TA6.
Schedule: Monday to Friday (Full time) + Overtime. Weekend available with on call rota.

About The Role:

As a Field Service Engineer, you will be responsible for the routine maintenance and repairs of customer equipment. In addition to this you will be expected to maintain business relationships with customers as well as performing necessary administrative tasks and other duties within the scope of your job role.

Main Duties and Responsibilities:

Servicing & Maintenance

• Basic troubleshooting, diagnostics and fault finding
• Service, maintain, refurbish and repair of customer’s equipment
• Commissioning and Installation of customer equipment
• Use of hand/power tools – ratchets, spanner, hammers, etc.
• Maintenance and repair of company equipment and tools
• Manufacture, assembly and refurbishment of machinery/parts in the workshop or at customers premises
• Responding to call outs/breakdowns in a prompt manner at short notice
• Adhering to Health & Safety at all times

Customer Service

• Always provide a professional and courteous service to all customers and suppliers
• Build and maintain excellent relationships with new and existing customers, identifying their requirements where possible
• Reporting to customer any defects or issues with equipment that could cause harm to their staff or members of the public
• Provide help and advice to customers regarding the maintenance and repair of equipment
• Removal of all scrap/waste from customers site and ensuring area is safe and clean before leaving

Company Vehicle

• Check fluid levels of company service vehicles on a weekly basis and replenish as necessary
• Maintain cleanliness of the interior/exterior of company service vehicle
• Stock-take of service vehicles when requested
• Reporting any issues or damage with company vehicle to your line manager

Administrative Tasks

• Completion of service reports immediately after every job and ensure documentation is forwarded on to the relevant personnel
• Completion of timesheets, expense forms and request forms as required
Mentoring

• Assist and mentor new engineers/apprentices and give honest feedback on their performance to your line manager when requested

Candidate Requirements:

• Previous experience working in mechanical or electrical engineering – Ideally experienced as a field service engineer
• Excellent customer service with strong communication skills
• Ability to work on own initiative
• Comfortable mentoring an apprentice/junior engineer
• Comfortable with travelling and overnight stays (where required)

Qualifications & Certification:

• Diploma, City & Guilds or similar qualification in Mechanical/Electrical engineering or similar discipline
• Full Clean Driving License
• In the absence of formal qualifications, relevant previous experience will be considered
Company Benefits:

• Accommodation paid (for overnight stays) with meals provided
• 31 days holiday entitlement (Including Bank Holidays)
• Fuel Card and Hotel Card
• Use of company vehicle (work use only)
• Company pension contributions
• Extra holiday entitlement following 2 years of service
• Work uniform

Overtime rate paid on additional hours & Saturday, Sunday and Bank Holidays

Candidates can easily achieve £40,000 + per annum with overtime/callouts

If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.


The company is an Equal Opportunity Employer that does not discriminate based on race, religion, sexual orientation, age or disability. The employer welcomes applications from all candidates who match their requirements and their decision for employment will be based purely on your skills/qualifications.

Lead Support Worker
Bath BA1
Permanent, part-time (35hpw). Office hours - Monday - Friday
£24,664 to £26,123 per annum [pro rata] and great benefits including Health Cash Plan
Home, a place where you belong
Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? As our Lead Support Worker, you’ll be at the heart of supporting our customers who have housing needs to develop their skills to live more independently in the community. You’ll make a big difference each day as you help our customers achieve their hopes and aspirations. Amazing we know!
Typical day as a Lead Support Worker (known by us as Coordinator)
• Creating support plans with your customers and coordinating our small team of Support Workers working to the plans.
• Working with people aged 18+ who may of experienced homelessness
• Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able.
• Carrying out risk assessments, support planning, goal setting and regular reviews.
• Cuppas, chats and catch ups. There’s no rushing from one customer to the next here! Plenty of time to collaborate with colleagues too.
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!
You bring
• Passion to support our customers to live their best life, working collaboratively with an eye for detail.
• Experience of creating person-centred support plans and supporting colleagues in working to work to the plans.
• Experience of coordinating and assessing customer referrals.
• The ability to work on your own initiative, remain calm under pressure and have a resilient approach
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review
Our team
Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!
Job details
• We’re open to agreeing a work pattern with you
• Where we’re flexible with you, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasion.
• Able to use technology for creating and updating support plans, complete online learning and to collaborate with colleagues.
• You’ll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.
Find out more
Click APPLY NOW to see our Support Coordinator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.  
Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk.

Proud member of the Disability Confident employer scheme

An excellent opportunity for an experienced Customer Service Manager to join a well-established company

Job Type: Full-Time, Permanent.
Salary: £32,000 - £35,000 Per Annum, Depending on Experience.
Location: Bridgwater, Somerset TA6.

About The Role:

The Customer Service Manager (CSM) is responsible for overseeing and improving customer service operations, ensuring that the team delivers exceptional service to clients, and resolving escalated customer inquiries. The CSM will manage a team of customer service representatives, analyse service metrics, and implement strategies to enhance overall customer satisfaction

Key Duties:

Leadership & Team Management

• Lead, mentor, and manage the customer service team, providing guidance and support
• Set performance goals, conduct regular performance evaluations, and manage staffing needs
• Develop training programs to ensure that the team is knowledgeable and effective in their roles

Customer Support Operations

• Ensure timely and effective resolution of customer inquiries and complaints via various channels (email, phone, chat, social media)
• Develop and enforce customer service policies and standards to maintain service consistency
• Handle escalated customer issues and resolve complex inquiries or complaints

Performance Metrics & Analysis

• Track key customer service metrics such as response time, customer satisfaction, first-call resolution, and case handling times
• Analyse customer feedback and identify areas for improvement to enhance the customer experience
• Prepare reports and present insights to upper management, offering recommendations for operational improvements

Continuous Improvement

• Implement tools and systems to streamline the customer service process, such as CRM software or ticketing systems
• Stay updated with industry trends and best practices to continually improve customer service strategies
• Collaborate with other departments (e.g., sales, product development) to ensure alignment and customer-centric initiatives

Customer Relationship Management

• Build strong, long-lasting relationships with key customers and clients, addressing their needs and concerns proactively
• Act as a point of contact for high-level customer interactions and inquiries
• Gather customer feedback to influence product or service enhancements

Candidate Requirements:

• Education: Business Administration, Communications, or a related field preferred. In the absence of formal qualifications, relevant previous experience will be considered
• Experience: Minimum of 3-5 years of experience in customer service, with at least 2 years in a supervisory or managerial role

Skills:

• Strong leadership and people management skills
• Excellent communication and interpersonal skills
• Ability to handle difficult or escalated customer situations calmly and professionally
• Proficient in customer service software (e.g., CRM systems) and Microsoft Office Suite
• Analytical skills to interpret service metrics and customer feedback
• Strong problem-solving skills and a customer-first mindset

Company Benefits:

• Company Pension contributions
• 31 days holiday entitlement (Including Bank Holidays)
• Extra holiday entitlement (following 2 years of service)
• Work Uniform


If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.


The company is an Equal Opportunity Employer that does not discriminate based on race, religion, sexual orientation, age or disability. The employer welcomes applications from all candidates who match their requirements and their decision for employment will be based purely on your skills/qualifications.

Support Worker Vacancy
Full time and Part time Vacancies Available
Pay Rate:£12.37
Location: Bridgwater

Are you ready to make a real difference in someone's life? This could be the perfect job for you!

Join our vibrant supported living home, where we support for six unique individuals with varying needs. You'll assist with everyday living skills, provide specific healthcare support, and engage in fun. Every day is an adventure, perfect for those who are quick thinkers and love going with the flow.

Our home is conveniently located on Taunton Road, right across from Londis and the post office, with Taunton Road Surgery close by.

If you're looking for a dynamic and rewarding role, come join our team and be part of something truly special!

Discovery is proud to be successfully accredited by the Great Places To Work Programme for the forth year in row in 2024.

Why join us?

- Full-time or part-time contracts available

- 30 days annual leave (including bank holidays)

- Supported 'Learn to Drive' scheme (up to 30 driving lessons, 1 theory/practical test - all paid for by us)

- We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday.

- A 24 Hour Employee Assistance Programme for you and your family members.

- Life Assurance and Pension scheme

- Great Induction and training opportunities including the Care Certificate, and Diploma in Health & Social Care.

Apply now:

We want the people we support to have fulfilling lives and we want our colleagues to have great careers with us. If you would like to be a part of our team and feel that your values match ours, please apply by clicking the button below, or contact the Internal Resourcing Consultant team 0300 303 9150 or drop us an email at applynow@discovery-uk.org for an informal conversation about the role. Before you know it you could be making a positive difference every day.

This role requires an enhanced DBS Disclosure, which will be obtained for you by Discovery.

Discovery is an equal opportunities employer that values diversity and is strongly committed to providing equal employment opportunities for all employees and applicants for employment. Discovery are Disability Confident Committed and we guarantee to interview all applicants who let us know they have a disability and meet the minimum essential criteria for this role. Discovery has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees. As part of our commitment to making reasonable adjustments we can offer support to complete your application . Please contact the Resourcing Consultant Team on 03003039150 or email applynow@discovery-uk.org

Proud member of the Disability Confident employer scheme

Support Worker Vacancy
Bridgwater
£12.37 per hour
Full time and part time vacancies available
Drivers only due to the people we support wanting to go out and about!

Are you looking to do more than just a job? Do you want to come home knowing that you have made a difference? If so, read on to learn more about a career as a Support Worker with Discovery in Bridgwater. The individual's you'd be supporting make the key desicions about their lives and who they want in it, including who supports them.

The people you will be supporting enjoy going out and about, visiting the theatre, going to the cinema and bingo as well as going on holidays or day trips to the local seaside!
If this sounds like something you would enjoy then you are who we are looking for!

Experience isn't required to join our team, as we provide full training but sharing our values is vital: Ambition, Integrity, Courage, Partnership and Respect.

Why join us?

Discovery is proud to be successfully accredited under the Great Places To Work Programme 2021 and 2022.

- 30 days annual leave (including bank holidays)

- Supported 'Learn to Drive' scheme (up to 30 driving lessons, 1 theory/practical test - all paid for by us)

- We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday.

- A 24 Hour Employee Assistance Programme for you and your family members.

- Life Assurance and Pension scheme

- Great Induction and training opportunities including the Care Certificate, and Diploma in Health & Social Care.

Applications will be shortlisted on receipt and interviews will be held until the posts are filled

Apply now:

We want the people we support to have fulfilling lives and we want our colleagues to have great careers with us. If you would like to be a part of our team and feel that your values match ours, please apply by clicking the button below, or contact Tia on 0300 303 9150 or drop us an email at applynow@discovery-uk.org for an informal conversation about the role. Before you know it you could be making a positive difference every day.

This role requires an enhanced DBS Disclosure, which will be obtained for you by Discovery.

Discovery is an equal opportunities employer that values diversity and is strongly committed to providing equal employment opportunities for all employees and applicants for employment. Discovery are Disability Confident Committed and we guarantee to interview all applicants who let us know they have a disability and meet the minimum essential criteria for this role. Discovery has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees. As part of our commitment to making reasonable adjustments we can offer support to complete your application . Please contact the Resourcing Consultant team on 03003039150 or email applynow@discovery-uk.org

Proud member of the Disability Confident employer scheme