Total 56 Manager level Customer Service job vacancies in Cambridge, Cambridgeshire, CB1 2LA

Fixed term contract/ secondment opportunity for 6 years

We are looking for an experienced manager to help us deliver the study support service in the Regional Research Delivery Network (RRDN) in the East of England. This is a key leadership position delivering critical services across a defined portfolio of specialities and settings. These encompass pre-approval services such as Planning and Placement Service/national cost and attribution tools, as well as post-approval services including portfolio oversight and on-request services.

As a newly formed organisation you would be joining a highly effective team which is building on its successes as the Clinical Research Network. The RDN mission is to enable the health and care system to attract, optimise and deliver research across England. We do this as part of the NIHR’s overall mission to improve the health and wealth of the nation through research.

The post holder’s work base will be either Norwich or in and around the Cambridge Area subject to agreement on appointment.

We know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. We are committed to being a Hospital for All, therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce.

If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.

The role will report into the Study Support Service Senior Manager. Central to the role is the cultivation of a robust knowledge base within the assigned portfolio area, achieved through the establishment of communities of practice with relevant study and delivery teams. The role will also work in collaboration with Regional Specialty and Setting leads.

The key responsibilities of this role will be the delivery of Study Support Services across a defined portfolio of specialities and settings in accordance with nationally defined standards and processes. This will include:
• Pre-Approval Services: planning and placement of research studies, national cost attribution services.
• Post-Approval Services: portfolio delivery oversight
• Leading and participating in national and regional programmes and projects to support research delivery.

You will act as a liaison between a broad range of stakeholders to ensure effective collaboration, communication and alignment of objectives. Working with research delivery sites, you will support their delivery needs, review and evaluate plans to assure appropriate use of RDN funding.

As a main point of contact for Study Sponsors and Research Delivery Organisations, you will provide a consistent and coordinated experience in Study Support Service delivery and proactively support in identifying opportunities for capacity and capability development.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.


This advert closes on Sunday 8 Dec 2024

Be all you can be with Hamberley
We have an exciting opportunity for an experienced Deputy Manager to join our home.
Working with the Home Manager and Quality Assurance team, the Deputy Manager will be responsible for ensuring effective and safe clinical practice, monitor standards via audits and observations, review policies, implement action plans and provide reports as required
At Hamberley we believe our residents deserve something ‘Extra Special, Every Day’, and we focus on the tiny details that make our homes for older people a luxurious and comfortable, home-like environment.
We offer our Clinical Leads:

- Competitive Salary
- Company pension
- Quality bonus scheme linked to CQC Rating
- Generous annual leave entitlement
- We’ll cover the costs for revalidation and your enhanced disclosure form
- Refer a Friend Bonus - up to £750 per referral *T&Cs Apply

What you’ll be doing:

- Upholding the values of Hamberley Care Homes and leading the Clinical and Care teams.
- Providing leadership, support and supervision for clinical and care staff as advised by the Home Manager.
- On call duties according to the needs of the home and Home Manager.
- Within scope of practice and knowledge, researching, devising and delivering written and verbal training modules and workshops to improve delivery of care.
- Providing feedback to Home Manager on any areas of staff improvement.
- Supporting the Home Manager with clinically related aspects of the home including, assessments of potential residents, liaising with commissioners and stakeholders.
- Leading team and clinical review meetings.
- Working with the Home Manager and QA teams to ensure effective and safe clinical practice is maintained. Carrying out investigations and responding to any complaints or concerns.

Could you be part of our team?
We are recruiting for a Deputy Manager to join our dynamic team. The successful applicant will be/have:

- Managing or mentoring experience.
- Previous experience working as a Unit Manager or Deputy Manager in a Care Home environment is desirable.
- Possess committed and organised approach.
- A confident communicator with excellent verbal and written communication skills.

Join us at Cambridge's most stunning care home
Cambridge Grove is a luxurious care home in Cambridge, part of the award-winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
Hamberley People
At the heart of our organisation there is a culture of commitment, so we can collectively deliver our vision and create great places to live and work.
We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!
About Hamberley
The award-winning Hamberley Care Group is changing the way that elderly care is delivered through our luxury homes across the UK. Fast-growing and innovative, we’re opening three new homes in 2023. Recognised for our exceptional approach to care, we were chosen as Residential Care Provider of the Year in 2019 and 2022.
*T&Cs Apply

Job Title: - Registered Service Manager - Supported Living
Location: Werrington, Peterborough.
Salary: Starting from £38,000

I am currently working with a leading provider in the care industry, dedicated to delivering high-quality and compassionate care services to individuals and communities. With a commitment to excellence, they are seeking an experienced and dynamic Registered Manager to join their team and play a pivotal role in ensuring the smooth and efficient functioning of our operations.

You will manage a staff team and ensure supervisions, team meetings, work & medication observations, probation and appraisals are all completed in line with KPIs set.

You will ensure that the support delivered to our service users is in line with their agreed care plans, risk assessments, professional guidelines and statutory/legal requirements are met. The safeguarding and well-being of our service users is at the heart of what we do and this needs to be reflected in the support we deliver.

You will be responsible for undertaking assessments of new care packages, attending professional meetings, ensuring all CQC and local authority regulations are met, leading on safeguarding issues/concerns and ensuring all risk assessments are effective and up-to-date. You hold the registration with CQC as the Registered Manager for our supported living services.

You will be required to report to the Group Operations Manager and attend board meetings and senior managers meetings to ensure company developments and improvements are implemented.

With support from within the operations team along with other departments including training, finance, business & HR you will need to be able to work to a varied workload, self-managing your own deadlines and thinking on your feet to problem solve.

This is a fantastic opportunity for someone ready to excel themselves into a new challenge, is full of new ideas and leads from the front.

To be successful within this role you must have held registration with CQC, have your NVQ Level 5 in Leadership & Management and be a driver.

For your hard work and commitment, you will be paid a starting salary of £38,000 per year, have a personalised induction from the tight-knit senior management team, the opportunity to push your career forward and work with an organisation that offers a fantastic benefits package.

CLICK APPLY! TODAY to be considered for this role.

Are you a passionate and qualified Chef looking for a better work life balance? If you are keen to be part of a company that is driven by quality and high standards, Barchester is the place to be! Your Benefits and Rewards Working days and alternate weekends only, across 4/5 days a week Rewarding Excellence' bonus where you will be financially rewarded up to £500* for a Good or Outstanding CQC inspection Unlimited access to our Refer a Friend' scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts with big brands, supermarkets and travel companies Free access to medical specialists, who are on hand for a second opinion if you need it Confidential and free access to counselling and legal services Tax Code Review Service to check you're on the right code and paying the right level of tax Option to join our monthly staff lottery alongside your colleagues nationwide Your Experience and Qualifications A personable and warm approach with a genuine interest in the wellbeing of residents Hold City & Guilds/NVQ/SVQ or equivalent Experience in leading, motivating and inspiring a team Experience of working with fresh seasonal food with a good understanding of nutrition The ability to create a warm and welcoming environment within our homes Confidence engaging with residents to create appetising and nutritious menus Experience working with a front of house team to ensure the restaurants are set up to a high standard Good understanding of HACCP and COSHH Knowledge around modified diets using the IDDSI framework (If new to care, we will train and develop chefs on these techniques) Your Role and Responsibilities Lead, motivate and inspire a team, develop and upskill where required Menu development, tailoring around residents to ensure we deliver person-centred hospitality Work with fresh produce to deliver high quality and wholesome dishes cooked of the highest standards Bake fresh cakes, scones and breads from scratch Assist the front of house team with setting up of the dining areas Work within budget, complete regular audits and stock control Create a warm, efficient and fun environment Ongoing recruitment and retention Managing the performance of the kitchen team and front of house As a Head Chef at Barchester, you will have the chance to deliver hotel/restaurant standards without the split shifts and long hours. Our chefs have full autonomy in creating nutritious, flavoursome and well balanced menus, whilst also taking ownership of their kitchen and ongoing team development. We are exceptionally proud of our Barchester Chef Academy, where chefs have the opportunity to learn new techniques and further develop their skills, whilst also sharing their knowledge to support the growth of others across the business. This fantastic academy experience is held throughout the year and is offered to all of our chefs. Our internal Learning and Development team also offer industry recognised apprenticeships and further qualifications to chefs and hospitality team members who are looking to build upon and/or develop their skills. Interested? If you are a motivated and dedicated chef who is ready to be part of something special, apply today! *Terms & conditions apply 191817 #TJ

Are you a passionate and qualified Chef looking for a better work life balance? If you are keen to be part of a company that is driven by quality and high standards, Barchester is the place to be! Your Benefits and Rewards Working days and alternate weekends only, across 4/5 days a week Rewarding Excellence' bonus where you will be financially rewarded up to £500* for a Good or Outstanding CQC inspection Unlimited access to our Refer a Friend' scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts with big brands, supermarkets and travel companies Free access to medical specialists, who are on hand for a second opinion if you need it Confidential and free access to counselling and legal services Tax Code Review Service to check you're on the right code and paying the right level of tax Option to join our monthly staff lottery alongside your colleagues nationwide Your Experience and Qualifications A personable and warm approach with a genuine interest in the wellbeing of residents Hold City & Guilds/NVQ/SVQ or equivalent Experience in leading, motivating and inspiring a team Experience of working with fresh seasonal food with a good understanding of nutrition The ability to create a warm and welcoming environment within our homes Confidence engaging with residents to create appetising and nutritious menus Experience working with a front of house team to ensure the restaurants are set up to a high standard Good understanding of HACCP and COSHH Knowledge around modified diets using the IDDSI framework (If new to care, we will train and develop chefs on these techniques) Your Role and Responsibilities Lead, motivate and inspire a team, develop and upskill where required Menu development, tailoring around residents to ensure we deliver person-centred hospitality Work with fresh produce to deliver high quality and wholesome dishes cooked of the highest standards Bake fresh cakes, scones and breads from scratch Assist the front of house team with setting up of the dining areas Work within budget, complete regular audits and stock control Create a warm, efficient and fun environment Ongoing recruitment and retention Managing the performance of the kitchen team and front of house As a Head Chef at Barchester, you will have the chance to deliver hotel/restaurant standards without the split shifts and long hours. Our chefs have full autonomy in creating nutritious, flavoursome and well balanced menus, whilst also taking ownership of their kitchen and ongoing team development. We are exceptionally proud of our Barchester Chef Academy, where chefs have the opportunity to learn new techniques and further develop their skills, whilst also sharing their knowledge to support the growth of others across the business. This fantastic academy experience is held throughout the year and is offered to all of our chefs. Our internal Learning and Development team also offer industry recognised apprenticeships and further qualifications to chefs and hospitality team members who are looking to build upon and/or develop their skills. Interested? If you are a motivated and dedicated chef who is ready to be part of something special, apply today! *Terms & conditions apply 191817 #TJ

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

As a Regional Facilities & Estates Manager at Athena Care Homes, you will be responsible for ensuring our 7 care home sites remain safe, well-maintained and compliant.

About Athena Care Homes:
Athena Care Homes is an award winning, family-owned business operating seven residential nursing homes in East Anglia where care and compassion runs through to our very core. There is a shared vision across all of our specialist care homes: we strive to provide happy, safe and comfortable care to every resident.

At Athena we celebrate everyone as an individual. Whether that’s delivering authentic care, supporting our team to make moments for our residents and their loved ones, or whether that’s learning and growing together.

About the role:
Reporting to the Regional Director, the Regional Estates & Facilities Manager will be responsible for overseeing the facilities management, maintenance, and health & safety across our 7 care homes within the East Anglia region. You will work closely with the team of on-site maintenance staff, Home Managers and Regional Team to address any facilities-related issues efficiently.

Salary:
Up to £50,000 per annum + £3000 car allowance

Shift Pattern:
37.5 hours per week, Monday to Friday, 9am to 5pm with flexibility to be available for any facilities-related issues outside of core working hours.

Location:
This is a regional role and you will be working from any one of our 7 locations, and will be expected to travel to all locations in accordance with your role.

Key Duties & Responsibilities:

Manage, lead, and support maintenance teams across multiple sites to deliver a high standard of facilities upkeep.
Oversee planned and reactive maintenance activities to ensure the safety, functionality, and aesthetic standards of each home.
Ensure compliance with health and safety legislation, environmental regulations, and internal policies, conducting regular audits and risk assessments.
Budget management, including planning and monitoring expenditure on maintenance and repairs, as well as procurement of external services.
Identify and implement sustainability and energy-efficiency initiatives to support company targets.
Training, Skills & Experience Required:

Proven experience in estates and facilities management, ideally within a healthcare setting.
Strong knowledge of health & safety legislation, risk management, and regulatory compliance within a care environment.
Excellent communication and leadership skills, with experience managing and motivating teams across multiple locations.
Strong financial acumen, with experience managing budgets and controlling costs effectively.
Problem-solving mindset with the ability to remain calm under pressure and adapt to rapidly changing situations.
Relevant qualifications in facilities management, health and safety, or property management are desirable (e.g., NEBOSH, BIFM).
A full UK license, access to a vehicle for business use and the ability to travel to our 7 locations in accordance with your role.
What we can offer:

Fully comprehensive induction.
Competitive salary, plus enhancements on bank holidays.
28 days of holiday per year.
Free Blue Light Card & access to the Blue Light discount platform.
Refer a friend scheme.
About Athena:
Athena Care Homes are a family run business with seven homes across East Anglia. We have care homes in Peterborough, Cambridgeshire, Kings Lynn (West Norfolk) & Ipswich (Suffolk).

Our aim is to be the provider of choice for our residents and the employer of choice for our team members.

Our purpose is to create excellent quality homely environments with the highest standards of care, catering, housekeeping and activities.

We aim to enhance the lives of our residents and enable them to enjoy life to the full as individuals in happy, comfortable and safe surroundings.

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Field Care Manager

Town Cambridge £33,272 per annum

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Field Care Managers with a passion for enhancing the quality of life of the people we support are at the heart of our community management teams. We’re currently searching for a fantastic Field Care Manager to join us in leading our supported living services in the Cambridge Area. These services are welcoming and have a friendly environment with a dynamic team that supports a fantastic group of people!

Our Field Care Managers will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be responsible for the day-to-day management of a team of Field Support Supervisors, managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L alongside the Registered Manager, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You will take responsibility for the day-to-day running of the DCA in the absence of the Registered Manager. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

You will also take part in the on-call rota (although this may be subject to change depending on the needs of the service).

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Field Care Managers having both the right experience and the right values. This is why at this service our Field Care Managers should have previous experience in a care management role, hold or be willing to study for a Level 5 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Care Home Manager - Brook House

We have a great opportunity for a Registered Care Home Manager to manage Brook House Residential Care Home situated in Cambridge’s historic city centre, currently rated ‘GOOD’ by CQC.

Brook House Care Home is a small, friendly care home with a bright, welcoming setting. If you are an experienced Deputy Manager or Unit Manager looking for your next career move, this could be your next move.

As the Care Home Manager, you would be responsible for 35 bedrooms (many with garden views), arranged over two floors. Brook House offers residential, dementia, end of life and respite care. You would have an internal team including a Deputy Manager, Home Administrator and Ancillary teams as well as the Regional Operations Director and Regional Team to support and work alongside you. Outstanding care is central to everything we do. By joining us you will become one of the ‘Excelcare family’ and in return for your dedication and hard work you can expect:

Up to 42k per annum Pro rata (based on 45 hours per week) Monday – Friday

About You:

· Experienced within a nursing/care home setting for older people.

· Experience supervising/leading a team.

· Level 5 management in Health & Social Care, working towards or planning to study

· Sound knowledge and working practice of CQC Regulations and legislation

· Excellent organisations and planning skills.

· Strong communication skills and relationship building with internal and external stakeholders

· Development and supervision of staff teams

· Experience with rostering and staffing levels – controlling agency use and budgets.

What we offer:

· 25 Days holiday plus bank holidays

· On-site parking

· Contributory Pension Scheme

· Discretionary Company Bonus Scheme

· Annual Salary Review

· DBS Certificate paid for by Excelcare*

· Comprehensive Induction Program

· Refer a Friend Scheme rewarding up to £500 for every person you refer

· Staff Appreciation Days

· Long service awards

*Terms and conditions apply

If this sounds like you, apply today or if you’d like to find out more please contact the Recruitment Team and we will be happy to help you recruitment@excelcareholdings.com.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Who are Diligenta?

Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role:

Lead, manage, and inspire a team of Customer Service Representatives to achieve key operational objectives and deliver exceptional service. As a Team Leader, you'll oversee customer service delivery, manage team performance, and foster talent development to meet business and client goals. This role is ideal for a motivated leader with a passion for driving team success and delivering exceptional customer service.

Benefits:

• 33 days including Bank Holidays.
• Eligibility for an annual discretionary bonus scheme.
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services).
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods.
• Cycle to Work Scheme & Interest free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave.
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection.
• Apply to find out about our other benefits.

What you'll be doing:

• Lead, manage, and develop your team to ensure high-quality service delivery.
• Oversee team performance, ensuring compliance with company policies and regulatory requirements.
• Handle escalated customer complaints and make decisions aligned with Treating Customers Fairly (TCF) principles.
• Monitor and improve team performance, driving efficiencies and enhancing customer experience.
• Collaborate with other operational teams and lead local projects.
• Maintain financial controls and oversee expenditure within delegated authority.

What we're looking for:

• Proven experience in people management and development.
• Strong communication, planning, and organizational skills.
• Ability to adapt, motivate, and influence others.
• Analytical problem-solving skills with a creative approach to complex issues.
• Effective networking and relationship-building abilities.
• Experience in financial services and understanding of regulatory requirements preferred.
• Minimum 2 years of relevant management experience.

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Communications Manager

Service care Solution are currently recruiting for a Communications Manager for the Fostering and Adoption Team in Cambridgeshire.

The Communications Manager will work collaboratively across Cambridgeshire and Peterborough supporting the relevant business partner to ensure delivery of a broad range of strategic objectives and outcomes.

Pay rate - £21.64 per hour / £26.95 ltd (umbrella)

Main Responsibilities

As a Communications Manager, you will be responsible for:

• Manage the provision of proactive and reactive responses to all aspects of media -including social media - in a timely way ensuring that the Council's reputation and integrity is maintained
• Support the Communications Business Partner to deliver appropriate communications, web and marketing strategies and annual action plans in a key area of the council's business in accordance with our statutory responsibilities aimed at improving and enhancing the reputation of Cambridgeshire and Peterborough
• Use customer and employee insight to drive innovation and to ensure that all appropriate channels are used to reach and engage with different target audiences.
• Establish and monitor key performance indicators for the departmental and specific campaigns where you have primary responsibility, and providing reports on effectiveness and ROI to key stakeholders.

Requirements:

• Enhanced DBS
• Experience in a similar role
• Evidence of successful completion of regular CPD to update and improve skills from a recognised organisation

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Communications Manager role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!