Total 96 Manager level Customer Service job vacancies in Birmingham, B5 6DD

Job Title: National Roads Telecommunications Service, Senior Regional Service Delivery Manager

Your New Role:

We have an exciting opportunity to join the National Roads Telecommunications Service team within our Digital Services directorate. To help keep our roadside operational technology & Regional Operations Centres connected, - we are seeking a dynamic and experienced telecommunications professional who can blend aspects of Service Management and Business Relationship Management together into a unique and rewarding role.

Working closely with the National Roads Telecommunications Service (NRTS) service provider, you will oversee the delivery of telecommunications services to a wide range of regional & national projects. These could range from regional projects renewing technology or stretch to large, complex infrastructure projects. Building a detailed knowledge of the services for which you are accountable, you will act as a point of contact across diverse internal & external stakeholders to support the business in delivering investments in the Strategic Road Network, resolving challenges faced today and helping to deliver the new services and technology of the future.

What you'll be leading on:

• Oversee the delivery of telecommunications services, ensuring they meet agreed-upon service levels and performance metrics. Reviewing and approving all scheme designs, pricing and that they are deployed in line with technical and contractual requirements.
• Manage incident, problem, and change management processes in accordance with ITIL practices, and potentially act as a team lead for these ITIL practice areas. Coordinate with technical teams to resolve service issues promptly and effectively.
• Build and maintain strong relationships with key clients, acting as the primary point of contact for all service-related inquiries. Understand client business needs and objectives and align telecommunications services accordingly.
• Conduct regular client meetings to review service performance, address concerns, and identify opportunities for service enhancements. Represent NRTS at various forums and stakeholder meetings.

To be successful you'll need;

• Experience working in complex technical, commercial and contractual services. Ability to communicate positive and negative information and apply innovative approaches to problem solving.
• Experience of successfully supporting projects and able to work within a programme.
• Service delivery management in a technology driven environment. Able to write service designs, engage with a wide variety of stakeholders.
• Demonstrate an understanding of policy, legislative, regulatory and operational documentation and the importance of these documents.
• ITILv3 or ITIL v4 practitioner or significant demonstrable equivalent experience. Project and program management practitioner level such as Prince 2, SAFE, MSP etc or equivalent demonstrable experience.
• Degree qualification or significant demonstrable experience in a relevant technical area: electrical engineering, telecommunications, traffic technology, computer systems or related technologies.

A bit about us

The Digital Services Directorate is a growing and vibrant team and there has never been a better time to join us as we go through our transformation programme. We are helping to transform the way National Highways operates by delivering digital, data and technology services from frontline to back office, in a modern and efficient way.​ Our vision is to develop integrated information and technology that empowers our colleagues and provides real time information to our customers, integration with intelligent vehicle and transport systems as they develop, to improve journey safety and reliability.

Proud member of the Disability Confident employer scheme

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Customer Support Team Leader
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £12.74 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Manage and plan the workload of a team which provides administrative support and excellent customer service to all stakeholders, judiciary, mediators, and management.
• Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives using Standard Operating Procedures (SOPs) and other continuous improvement tools.
• To assist in the delivery of performance against targets.

Requirements:

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer focussed environment
• Proficient with IT and Microsoft Software packages
• Excellent communication and organisational skills

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

For further information about the main responsibilities please view the attached job description and person specification. We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

For further information about the main responsibilities please view the attached job description and person specification. This role gives the opportunity for hybrid working and you will typically be asked to work in a hybrid way, working from your home and also from Trust HQ The Uffculme Centre, or any other agreed site.

Work with the Divisional management team to develop as required new clinical initiatives and service developments to improve service outcomes for patients whilst ensuring that plans are in place to monitor on Quality impact assessments. In collaboration with the Professional Lead promote development of audit activity to enable bench marking of services and clinical governance processes To maintain and improve clinical performance standards, in conjunction with wider clinical team by monitoring compliance through relevant clinical audits such as monthly Essential Care Indicator and Safety Thermometer audit etc In conjunction with the Professional lead to ensure that clinical audits are undertaken as per divisional clinical audit plan and to support services in overseeing improvements required where identified Work with the Professional Lead in developing a clinical Strategy for the service(s) listed in Appendix 1. To support Service Manager in the delivery of activity and performance of services, this will include clinical oversight of demand & capacity planning. To provide clinical leadership to the efficiency and productivity of Service clinical resources and to demonstrate this on an ongoing basis through the use of KPIs defined by the Divisional Senior Leadership Team Work with the Service Manager to ensure that effective governance arrangements are in place for identifying and mitigating risk and that a culture exists of continuous service review, transformation and evaluation and where staff can raise concerns safely and expediently with service delivery. In liaison with the Service Manager, ensure staff at all levels are fully engaged in understanding the service specifications and performance targets for their service by creating a robust communication plan, staff engagement strategy, individual or team work plans and objectives, and training as required. Responsible for the development and management of a Service Risk Register. Work with the Professional Lead in developing a clinical Strategy for the service(s) listed in Appendix 1. Full duties in JD

Are you a passionate and caring Registered Nurse looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Registered General Nurse.

The Role

Providing outstanding leadership for care staff
Supporting residents with a range of complex needs and dependency levels
Provide clinical nursing to residents including medication management, infection prevention and control procedures, e.g. wound care, catheter management
Continuously strive towards ensuring clinical excellence within the home
Developing tailored care plans to delivering excellence across everything you do

Some of our benefits you’ll receive by joining the Care UK family

Paid Annual NMC Registration (T&Cs apply)
Wagestream- access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Wellbeing support

About You

An NMC Registered Nurse
Understands clinical assessment tools like Waterlow and MUST
Experienced in writing comprehensive care plans

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who share the same values: caring, passionate and teamwork. You’ll have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

The post holder will be responsible for the operational management and service improvement of services listed in Appendix 1 adjoined to this job description. The role involves working in partnership with the Service Clinical Manager to ensure the effective provision of high quality, safe services listed within Appendix 1, against agreed outcome measures, service level agreements, activity and financial targets. The Service Manager will, along with the Service Clinical Manager, lead on the development of relevant services and see that they contribute to the performance of the Division overall. The Service Manager will work closely with the Divisional leadership team to provide caring, inclusive and compassionate leadership and support the Division and Trust in being a Great Place to Work. The post holder will oversee the allocation of resource across the respective services in collaboration with the Service Clinical Manager. This will include rota management, demand and capacity modelling, clinic/slot utilisation, management of DNA and cancellation rates as well as overseeing recruitment and retention of workforce across the respective services. In addition, the post holder will act as a point of escalation for staff within the service to ensure smooth delivery of service(s) as well as addressing any non-clinical issues impacting on service deliverability (eg Estates/IT).

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust. When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable). Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are looking for a full-time Service Manager to lead our GAIN (Guidance, Advice, Information and Network) Project.

The role will be to lead and manage a team of Community Advisors/Assessor ensuring the delivery of high quality personalised support to improve the health and wellbeing of multiple disadvantaged adults living within Birmingham. You will work alongside multi-agency teams and in collaboration with our delivery partner Age UK Birmingham to ensure equitable service provision from community outreach locations across the City. You will ensure close monitoring of service delivery gathering and reporting data in line with contractual obligations.

apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/ (copy and paste the link to your browser)

We are looking for someone who:
­ Has excellent communication skills
­ Can monitor and maintain own standards ensuring work is accurate
­ Has experience in leading teams and managing people
­ Has experience in multi-agency collaboration and building stakeholder relationships
­ Has a strong understanding of personalised support planning and trauma informed practice

Responsibilities / Key Tasks:
­ Provide visible service leadership
­ Directly line manage up to 6 FTE Community Advisors/Assessor
­ Work collaboratively alongside our delivery partner Age UK Birmingham and Commissioners
­ Monitor and report on service performance
­ Ensure the service inclusive, accessible and promoted across Birmingham
­ Ensure compliance with the organisations policies and procedures

What we offer in return:
­ 28 days entitlement plus bank holidays pro-rata
­ Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
­ Opportunities for further training and continuous professional development
­ Internal progression opportunities
­ Remote/flexible working opportunities, subject to management approval
­ Option to buy & sell holiday allowance, subject to management approval
­ Paid DBS application, where applicable
­ 5% pension contributions
­ 3 month’s full contractual pay for maternity, upon meeting qualifying criteria

We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.

The essentials:
­ Salary – £33,000
­ Hybrid Working – from outreach locations across Birmingham and working from home
­ Contract – fixed-term until 30 Nov 2029 with possible extension for another 2 years

Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process - https://www.citizensadvicemidmercia.org.uk/vacancies/#apply

To apply - applications via our website only

apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/

Closing Date: when a suitable candidate is found

Want to chat about this role? - If you want to chat about the role further, you can email your question to staff@citizensadvicemidmercia.org.uk or leave your contact details and we will call you back.

We are a Disability Confident Employer
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.

Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 10 working days of the closing date, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.

Proud member of the Disability Confident employer scheme

Are you an experienced Customer Services Manager, Office Manager, or Account Manager? Are you an excellent administrator adept at handling multiple varied tasks at any one time? If this describes you, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services Manager for a socially aligned procurement framework in the West Midlands. Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be responsible for supporting a team of regional Account Managers, and the Senior Management Team, in ensuring that outstanding customer service is provided to customers and suppliers alike. Day-to-day duties will cover administrative and account management tasks. Administrative tasks will include contract management; management and operational reporting; minuting of meetings; template and file maintenance; drafting customer review reports and coordinating customer review meetings; managing bulk email releases to customers; spend monitoring; and data quality monitoring. Account Management and marketing tasks will include drafting social media content, attending ad hoc conferences; researching potential customers; competitor analysis; and identifying potential new opportunities to benefit customers. Essential Skills

• A successful background in Customer Services, Office Management &/or Account management.
• Self-starter with a positive approach, attention to detail, good time management against deadlines, and the ability to coordinate and improve service provision.
• A track record working in busy environments, prioritising tasks, handling multiple varied tasks at any given time.

Highly Desirable / Will Strengthen Application

• Experience of the current Social Housing market and the challenges that it faces.
• Experience of procurement and/or knowledge of procurement frameworks.

As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous record keeping. This role is hybrid based, with three days per week spent in an office in central Birmingham, and two days home working. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, life assurance, healthcare and benefits package with a generous holiday allowance. Interview slots are available, so please apply without delay.

Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.

Job role: Multi-site team manager - supported living
Sector: Learning disabilities and complex needs/behaviours
Location: Birmingham, B33
Salary: £35000 - £35000
Hours of work: Full time with shared on call requirements

Are you ready to take on a rewarding leadership role in Birmingham, overseeing supported living settings for adults with diverse needs? I am seeking a dedicated individual to make a real difference in the lives of those they support.

As a Multi-Site Team Manager, you`ll play a pivotal role in the day-to-day management of a supported living settings, focusing on adults with learning disabilities, complex needs, and challenging behaviours. You`ll oversee a cluster of single occupancy homes, ensuring the highest standards of care and support are maintained at all times.

**Key Responsibilities:**
- Manage and support a team of dedicated staff across multiple sites
- Implement and monitor Positive Behaviour Plans, ensuring individualised care plans are followed
- Provide guidance and training to staff members, fostering a culture of continuous improvement
- Maintain accurate records and documentation, utilising your strong IT skills
- Actively participate in shared on-call duties to provide support outside of regular working hours

Requirements:
1. **Experience:** Demonstrable experience in supporting adults with complex learning disabilities, preferably as a strong deputy or established manager.
2. **Expertise:** Proficiency in Autism and Positive Behaviour Plans is essential.
3. **IT Skills:** Strong IT skills and experience in maintaining records are necessary for success in this role.
4. **Qualification:** Hold a Level 5 Diploma in Leadership & Management for Adult Care (or equivalent), or be willing to achieve this within 18 months of appointment.
5. **Driving:** Possess a full UK driving license and have access to your own vehicle.

This is why you should apply for this role with a reputable, recognised provider:
- Make a meaningful impact in the lives of vulnerable adults.
- Ongoing training and development opportunities to enhance your skills.
- Competitive salary and benefits package.
- Supportive team environment with opportunities for career progression.

If you`re passionate about empowering individuals with learning disabilities and have the experience and dedication to excel in this role, I want to hear from you! Apply today to avoid missing out.

Please see attached the Job Description and Personal Specification for full details and main responsibilities.

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust. When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable). Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

Construction Project Manager
Permanent Role £30k to £38k
Birmingham

About the role
To lead projects delivered by client and be responsible for all aspects of service delivery from inception to completion.

Responsibilities

• Management and leadership of projects both pre and post-contract across a number of sectors including, but not limited to Housing, Education and Local Government;
• Comply with Identity Consult's internal quality and project management procedures, to include reporting, change control, risk management and gateway approvals;
• Develop programmes, using Microsoft Project;
• Financial management of own commissions;
• Lead on major project management commissions, taking responsibility for all aspects of service delivery;
• Preparation of contracts for commissions;
• Ensuring that client objectives are met and that projects are delivered to time and cost targets and the appropriate quality standards;
• Provide Employer's Agent / Contract Administrator services;
• Carry out the appointment and co-ordination of other consultants and contractors where required;

Experience

• Degree educated in appropriate field of study;
• Demonstration of significant commitment towards personal professional development;
• Minimum of 3 years for a construction related organisation;
• A proven track record of managing own successful projects in the construction industry;
• Knowledge of Design & Build, warranties, and agreement for leases; D
• Team management experience;
• Must have a driving licence and have access to own car

If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk or give me a call on 01772208967 for further information regarding the role.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.