Total 12 job vacancies by Citizens Advice Mid Mercia

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are looking for a full-time Service Manager to lead our GAIN (Guidance, Advice, Information and Network) Project.

The role will be to lead and manage a team of Community Advisors/Assessor ensuring the delivery of high quality personalised support to improve the health and wellbeing of multiple disadvantaged adults living within Birmingham. You will work alongside multi-agency teams and in collaboration with our delivery partner Age UK Birmingham to ensure equitable service provision from community outreach locations across the City. You will ensure close monitoring of service delivery gathering and reporting data in line with contractual obligations.

apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/ (copy and paste the link to your browser)

We are looking for someone who:
­ Has excellent communication skills
­ Can monitor and maintain own standards ensuring work is accurate
­ Has experience in leading teams and managing people
­ Has experience in multi-agency collaboration and building stakeholder relationships
­ Has a strong understanding of personalised support planning and trauma informed practice

Responsibilities / Key Tasks:
­ Provide visible service leadership
­ Directly line manage up to 6 FTE Community Advisors/Assessor
­ Work collaboratively alongside our delivery partner Age UK Birmingham and Commissioners
­ Monitor and report on service performance
­ Ensure the service inclusive, accessible and promoted across Birmingham
­ Ensure compliance with the organisations policies and procedures

What we offer in return:
­ 28 days entitlement plus bank holidays pro-rata
­ Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
­ Opportunities for further training and continuous professional development
­ Internal progression opportunities
­ Remote/flexible working opportunities, subject to management approval
­ Option to buy & sell holiday allowance, subject to management approval
­ Paid DBS application, where applicable
­ 5% pension contributions
­ 3 month’s full contractual pay for maternity, upon meeting qualifying criteria

We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.

The essentials:
­ Salary – £33,000
­ Hybrid Working – from outreach locations across Birmingham and working from home
­ Contract – fixed-term until 30 Nov 2029 with possible extension for another 2 years

Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process - https://www.citizensadvicemidmercia.org.uk/vacancies/#apply

To apply - applications via our website only

apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/

Closing Date: when a suitable candidate is found

Want to chat about this role? - If you want to chat about the role further, you can email your question to staff@citizensadvicemidmercia.org.uk or leave your contact details and we will call you back.

We are a Disability Confident Employer
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.

Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 10 working days of the closing date, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.

Proud member of the Disability Confident employer scheme

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are looking for a full-time Community Assessor for Multiple Needs to join our GAIN (Guidance, Advice, Information and Network) Project.

The role will be to provide an effective and efficient triage and advice service to members of the public through all delivery channels, predominantly telephone. You will be the first point of contact into the GAIN project and represent the organisation to the highest standard.

apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/ (copy and paste the link to your browser)

We are looking for someone who:
­ Has excellent communication skills
­ Can manage own time effectively with a keen eye for detail
­ Can complete tasks to the highest quality
­ Can monitor and maintain own standards ensuring work is accurate
­ Is experienced in working with a diverse range of people and providing a welcoming environment for clients

Full training and support will be given to the successful candidate to enable them to carry out their role

Responsibilities / Key Tasks:
­ Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
­ To deal with all referrals/enquiries received for the service over the telephone, email or website
­ Assess client’s problem(s) using sensitive listening and questioning skills, signpost clients appropriately to suit their needs in accordance with the protocols of the service.
­ Monitor referrals and collate required reporting data in line with contractual obligations
­ Work closely with our service partner Age UK Birmingham to ensure appropriate referrals are forwarded to them quickly and efficiently
­ Add clients to our secure customer recording system with relevant information

What we offer in return:
­ 28 days entitlement plus bank holidays pro-rata
­ Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
­ Opportunities for further training and continuous professional development
­ Internal progression opportunities
­ Remote/flexible working opportunities, subject to management approval
­ Option to buy & sell holiday allowance, subject to management approval
­ Paid DBS application, where applicable
­ 5% pension contributions
­ 3 month’s full contractual pay for maternity, upon meeting qualifying criteria

We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.

The essentials:
­ Salary – £23,400
­ Hybrid Working – work from home with occasional travel to outreach locations across Birmingham
­ Contract – fixed-term until 30 Nov 2029 with possible extension for another 2 years

Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process - https://www.citizensadvicemidmercia.org.uk/vacancies/#apply

To apply - applications via our website only

apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/

Closing Date: when a suitable candidate is found

Want to chat about this role? - if you want to chat about the role further, you can email your question to staff@citizensadvicemidmercia.org.uk or leave your contact details and we will call you back.

We are a Disability Confident Employer
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.

Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 10 working days of the closing date, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.

Proud member of the Disability Confident employer scheme

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are looking for full-time Community Advisors to join our GAIN (Guidance, Advice, Information and Network) Project.

Community Advisors for Multiple Needs will provide personalised support to disadvantaged vulnerable adults living in Birmingham to support the improvement of their health and wellbeing. You will work within one of Birmingham’s 4 main quadrants (Birmingham North, Birmingham South, Birmingham East, Birmingham West & Central) delivering advice and support from accessible outreach locations.

apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/ (copy and paste the link to your browser)

We are looking for candidates who:
­ Have excellent communication skills
­ Can complete tasks to the highest quality
­ Can monitor and maintain own standards ensuring work is accurate
­ Are experienced in working with a diverse range of people and providing a welcoming environment for clients
­ Are in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary

Full training and support will be given to the successful candidate to enable them to carry out their role

Responsibilities / Key Tasks:
­ Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities
­ Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
­ To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibility
­ Provide advice, information and guidance on a range of issues including housing, benefits, debt, employment and health services
­ Work as part of a wider team through a multi-agency approach, collaborating with local organisations to raise awareness of the service and strengthen the local community offering

What we offer in return:
­ 28 days entitlement plus bank holidays pro-rata
­ Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
­ Opportunities for further training and continuous professional development
­ Internal progression opportunities
­ Remote/flexible working opportunities, subject to management approval
­ Option to buy & sell holiday allowance, subject to management approval
­ Paid DBS application, where applicable
­ 5% pension contributions
­ 3 month’s full contractual pay for maternity, upon meeting qualifying criteria

We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.

The essentials:
­ Salary – £23,400-£24,822 depending on experience
­ Hybrid Working – at outreach venues across one of the four quadrants and from home
­ Contract – fixed-term until 30 Nov 2029 with possible extension for another 2 years

Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process - https://www.citizensadvicemidmercia.org.uk/vacancies/#apply

To apply - applications via our website only

apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/

Closing Date: when a suitable candidate is found

Want to chat about this role? - If you want to chat about the role further, you can email your question to staff@citizensadvicemidmercia.org.uk or leave your contact details and we will call you back.

We are a Disability Confident Employer
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.

Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 10 working days of the closing date, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.

Proud member of the Disability Confident employer scheme

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are a dynamic and ever-changing organisation with new services and teams regularly coming on board. As such we are looking for a full-time Outreach Energy Adviser to join our Advice Team on a fixed term basis.

Primarily working from outreach locations across Tamworth and East Staffordshire, you will play a key role in ensuring clients receive good quality energy and income maximisation advice with a focus on alleviating fuel and food poverty by providing support on maximising income through benefits advice, reducing fuel debts, accessing increased support through the Priority Services Register, Warm Homes Discount, tariff checks, charity applications etc., as well as working alongside other advisers to ensure any other concerns are addressed.

We are looking for individuals who:
- Have excellent communication skills
- Can monitor and maintain own standards ensuring work is accurate
- Are experienced in working with a diverse range of people and providing a welcoming environment for clients
- Have an understanding of the issues affecting society and their implications for clients and service provision
- Are in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary

Full training and support will be given to the successful candidate to enable them to carry out their role

Responsibilities / Key Tasks:
- Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
- To interpret information and present options to clients
- Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
- To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities

What we offer in return:
- 28 days entitlement plus bank holidays pro-rata
- Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
- Opportunities for further training and continuous professional development
Internal progression opportunities
- Supportive environment
- Remote/flexible working opportunities, subject to management approval
- Option to buy & sell holiday allowance, subject to management approval
- Paid DBS application, where applicable
- 5% pension contributions
- 3 month’s full contractual pay for maternity, upon meeting qualifying criteria
- Potential additional permanent contracted hours, where the organisational need exists
- Being part of a great team / CAMM family

We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.

The essentials:
Salary – £22,308
Hybrid Working – Providing support from offices and outreach venues across Tamworth and East Staffordshire, with possible travel to South Derbyshire and Derby City office locations on occasion.

To apply: applications only. Please download our application form from our website and send it to an email address listed at the bottom of the form - https://www.citizensadvicemidmercia.org.uk/vacancies/#apply
Further information on how to apply and the full Job Description is also available via the above link

Thank you for your interest in our vacancy. Due to the volume of applications anticipated for this role, if you do not hear back from us within 10 working days of the closing date, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.

Proud member of the Disability Confident employer scheme

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are a dynamic and ever-changing organisation with new services and teams regularly coming on board. As such we are looking for a full-time Triage Assessor to join our Core Advice Team on a fixed term basis (with possible extension dependant on funding).

The role will be to be the first point of contact into our service and to help provide an effective and efficient triage and advice service to members of the public through all delivery channels, predominantly telephone.

Apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/

Experience is not necessary, but we are looking for someone who:

Has excellent communication skills

Can monitor and maintain own standards ensuring work is accurate

Is experienced in working with a diverse range of people and providing a welcoming environment for clients

Has an understanding of the issues affecting society and their implications for clients and service provision

Is able to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings with them

Is able to give and receive feedback objectively and sensitively and willingness to challenge constructively

Is able to drive and/or willingness to work across all sites

Full training and support will be given to the successful candidate to enable them to carry out their role

Responsibilities / Key Tasks:

Identify key information about the problem including time limits, key dates and requirements for urgent advice or action (using the Advice guide website, scripts and any other diagnostic tools as necessary).

Assess and agree the appropriate level of service, taking into consideration the client’s ability to take the next step themselves, the complexity of the problem and the organisation’s resources.

Refer clients appropriately (both internally and externally) to suit clients’ needs following agreed protocols, including making arrangements and informing clients of what to expect.

Record information given during an assessment interview onto case record screens.

Assess client’s problem(s) using sensitive listening and questioning skills, signpost clients appropriately to suit their needs, following agreed protocols.

What we offer in return:

28 days entitlement plus bank holidays pro-rata

Full training provided

Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)

Opportunities for further training and continuous professional development

Internal progression opportunities

Supportive environment

Remote/flexible working opportunities, subject to management approval

Option to buy & sell holiday allowance, subject to management approval

Paid DBS application, where applicable

5% pension contributions

3 month’s full contractual pay for maternity, upon meeting qualifying criteria

Potential additional permanent contracted hours, where the organisational need exists

Being part of a great team / CAMM family

We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.

The essentials:

Salary – £22,308

Fixed contract until 31 March 2025 with possible extension

Location - predominantly based at Derby DE1 1RS, and other offices in Church Gresley and possibly remote working as required

The full Job Description and Person Specifications is available on our website - https://www.citizensadvicemidmercia.org.uk/vacancies/#apply

apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/

Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 10 working days of the closing date, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.

Proud member of the Disability Confident employer scheme

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are a dynamic and ever-changing organisation with new services and teams regularly coming on board. As such we are seeking to recruit 6 dedicated Support Workers to join our Low Level Support Service team working at Citizens Advice Mid Mercia (2 North East Derbyshire / 2 Chesterfield / 2 Bolsover) with the primary aim of providing short-term, targeted support (not personal care) to individuals, focusing on maintaining their independence in their own homes.

To apply: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/

We are looking for individuals who:
• Have excellent communication skills
• Can manage own time effectively with a keen eye for detail
• Can monitor and maintain own standards ensuring work is accurate
• Have worked in a public-facing role
• Are experienced in working with a diverse range of people and providing a welcoming environment for clients
• Are in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary

Full training and support will be given to the successful candidate to enable them to carry out their role

Responsibilities / Key Tasks:
• Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
• To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities

What we offer in return:
• 28 days entitlement plus bank holidays pro-rata
• Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
• Opportunities for further training and continuous professional development
• Internal progression opportunities
• Supportive environment
• Remote/flexible working opportunities, subject to management approval
• Option to buy & sell holiday allowance, subject to management approval
• Paid DBS application, where applicable
• 5% pension contributions
• 3 month’s full contractual pay for maternity, upon meeting qualifying criteria
• Potential additional permanent contracted hours, where the organisational need exists
• Being part of a great team / CAMM family

We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.

The essentials:
Salary – £26,203
Hybrid Working – from home and within the specific location / community. Role may involve working/traveling across Derbyshire and occasionally beyond.

The full Job Description and Person Specifications is available on our website - https://www.citizensadvicemidmercia.org.uk/vacancies/#apply

apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/

Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 10 working days of the closing date, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.

Proud member of the Disability Confident employer scheme

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.

Citizens Advice Mid Mercia delivers independent advocacy support to eligible individuals in Derby city through its One Advocacy service.

Advocacy is taking action to help people say what they want, secure their rights, represent their interests and obtain services they need. Advocates and advocacy schemes work in partnership with the people they support and take their side. Advocacy promotes social inclusion, equality and social justice.

As such we are looking for an Independent Advocate to join our One Advocacy service on a permanent basis. The role will be to provide professional advocacy under the Mental Capacity Act, Mental Health Act, Care Act and other relevant legislation where appropriate, to eligible adults, to ensure that their wishes, feelings, beliefs, and needs are taken into account in decisions around their care and support, and that their rights are upheld.

Full training and support will be given to the successful candidate to enable them to carry out their role

apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/

We are looking for someone who:
- Can work within the principles of the Advocacy Charter and Advocacy Code of Practice
- Has excellent communication skills, both verbal and written
- Can manage own time effectively with a keen eye for detail
- Can complete tasks to the highest quality
- Can monitor and maintain own standards ensuring work is accurate
- Is in possession of a full driving licence and use of a car, or otherwise able to fulfill the travel requirements necessary

Responsibilities / Key Tasks:
- Establish the scope of the advocacy support with the advocacy partner or referrer, where appropriate, within an Advocacy Plan that is agreed between the advocate and the advocacy partner
- Support the advocacy partner at meetings
- Inform the advocacy partner of progress
- Record and maintain accurate, detailed case notes on the case management system in a timely manner
- Prepare reports on the advocacy support provided where relevant and appropriate in a timely manner
- Support advocacy partners to understand what is being considered around their care and support.

What we offer in return:
- 28 days entitlement plus bank holidays pro-rata
- Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
- Opportunities for further training and continuous professional development
- Internal progression opportunities
- Supportive environment
- Remote/flexible working opportunities, subject to management approval
- Option to buy & sell holiday allowance, subject to management approval
- Paid DBS application
- 5% pension contributions
- 3 month’s full contractual pay for maternity, upon meeting qualifying criteria
- Potential additional permanent contracted hours, where the organisational need exists
- Being part of a great team / CAMM family

We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.

The essentials:
Salary: £21,266 - £23,323 (dependent upon experience)
Location: Hybrid Working – primarily remote working as well as working from our office in Derby City (DE1 2EQ) and attending locations around Derby City
Hours: 30 - 37.5 hours per week (part-time might be considered)

The full Job Description and Person Specifications is available on our website - https://www.citizensadvicemidmercia.org.uk/vacancies/#apply

To apply - applications only, apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/


Thank you for your interest in our vacancy. Due to the volume of applications anticipated for this role, if you do not hear back from us within 10 working days, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are a dynamic and ever-changing organisation with new services and teams regularly coming on board. As such we are looking for a full-time (part-time possible, by agreement) Help to Claim Adviser to join us on a fixed-term basis.

To apply: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/
The role will be for a Help to Claim, with a focus on delivering benefits advice, to answer telephone calls from the public and to support clients to make and complete their new Universal Credit claims:

• Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
• Supporting clients virtually to use IT to make their new Universal Credit claim.
• Use Citizens Advice resources to find, interpret and communicate relevant information to clients
• Research and explore options and implications so that clients can make informed decisions

Experience is not necessary, but we are looking for someone who:
• Has excellent communication skills
• Can manage own time effectively with a keen eye for detail
• Can monitor and maintain own standards ensuring work is accurate
• Has worked in a public-facing role
• Is experienced in working with a diverse range of people and providing a welcoming environment for clients

Full training and support will be given to the successful candidate to enable them to carry out their role

Responsibilities / Key Tasks:
• Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
• To interpret information and present options to clients
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
• To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities

What we offer in return:
• 28 days entitlement plus bank holidays pro-rata
• Full training provided
• Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
• Opportunities for further training and continuous professional development
• Internal progression opportunities
• Supportive environment
• Remote/flexible working opportunities, subject to management approval
• Option to buy & sell holiday allowance, subject to management approval
• Paid DBS application, where applicable
• 5% pension contributions
• 3 month’s full contractual pay for maternity, upon meeting qualifying criteria
• Potential additional permanent contracted hours, where the organisational need exists
• Being part of a great team / CAMM family

We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time-out breaks and a counselling line for all staff and volunteers.

The essentials:
Salary – £21,266 pa
Hours – 37.5 hours per week
Hybrid Working – a few days per week from one of our offices, a few days from home depending on service needs

The full Job Description and Person Specifications is available on our website - https://www.citizensadvicemidmercia.org.uk/vacancies/#apply

Apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/

Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 10 working days of the closing date, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.

Citizens Advice Mid Mercia is a dynamic and ever-changing organisation with new services and teams regularly coming on board. As such we are looking for a full-time Short-term Intervention Worker to join our Short-term Intervention Team on a fixed term basis.

Derbyshire Healthcare NHS Foundation Trust, on behalf of Joined Up Care Derbyshire (JUCD), has funded 15-month 'Short Term Intervention' pilot for people aged 18+ with learning disabilities and/or are autistic living independently and receive little to no support who may be reaching crisis point and are at risk of a mental health hospital admission or family/carer breakdown.

The aim of this service is to provide a short-term intervention service for people with LD&/ASC who, at any time, are at risk of otherwise being admitted to a mental health inpatient setting. The service will be part of their local hospital avoidance pathway to prevent clinically inappropriate hospital admissions and to provide credible alternatives to hospital in the community.

The service will work closely with the local Intensive Support Team (IST) and the Specialist Autism Team (SAT) to deliver non-clinical interventions to support service users whilst clinical support is mobilised and delivered.

The service will be available across Derby and Derbyshire for 365 days per year, on a 24/7 basis where support will be mobilised to a person within 2 hours of their referral being accepted.

We are looking for someone who:
- Has experience of supporting and understanding the needs of individuals living with ASC and or LD /their families/carers and professionals in this sector;
- Has ability to meet the unique needs of the service users such as gender or culture.
- Is adaptable to environments and have an ability to be present in people’s homes for long periods of time
- Can demonstrate safeguarding knowledge and application
- Is in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary

Full training and support will be given to the successful candidate to enable them to carry out their role. However, it is desirable if high-level de-escalation techniques and strategies, as well as restraint or emergency management, positive behaviour support (PBS) has been completed prior, for example, BILD accredited, PROACT-SCIP, MAPPA, NAPPI.

Responsibilities / Key Tasks:
- Ensure adherence to all contractual targets and KPIs, reporting to the Crisis inreach Service Manager as required
- Provide practical support and ensure recording of service outcomes wherever appropriate
- Sit with service users to keep them safe and improve wellbeing whilst clinical teams mobiles and begin clinical support
- Work in accordance to shift patterns
- Work closely with the Intensive Support Team (IST) and the Specialist Autism Team (SAT)
- Dedicated time to complete individual/team development and debrief, service development, administration and reporting, and attendance at required meetings

What we offer in return:
- 28 days entitlement plus bank holidays pro-rata
- Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
- Opportunities for further training and continuous professional development
- Internal progression opportunities
- Supportive environment
- Option to buy & sell holiday allowance, subject to management approval
- Paid DBS application, where applicable
- 5% pension contributions
- 3 month’s full contractual pay for maternity, upon meeting qualifying criteria
- Potential additional permanent contracted hours, where the organisational need exists
- Being part of a great team / CAMM family

We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.

The essentials:
Salary – £26,754 pa
Hybrid Working –a few days per week from one of our offices, a few days from home depending on service needs

The full Job Description and Person Specifications is available on our website - https://www.citizensadvicemidmercia.org.uk/vacancies/#apply

To apply - CV and cover letter, explaining why you would be suitable for this role to be sent to staff@citizensadvicemidmercia.org.uk

Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 10 working days of the closing date, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are a dynamic and ever-changing organisation with new services and teams regularly coming on board. As such we are looking for a full-time Trainee Adviser to join our Help Through Hardship Team on a fixed-term basis.

The focus of the role will be delivering benefits advice, answering telephone calls from the public and helping clients access food parcels from their local food banks, and to provide information and advice on the issues that are causing them financial hardship in order to move them forward.

Experience is not necessary, but we are looking for individuals who:
Have excellent communication skills
Can manage own time effectively with a keen eye for detail
Can monitor and maintain own standards ensuring work is accurate
Have worked in a public-facing role
Are experienced in working with a diverse range of people and providing a welcoming environment for clients

Full training and support will be given to the successful candidate to enable them to carry out their role

Responsibilities / Key Tasks:
Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities

What we offer in return:
28 days entitlement plus bank holidays pro-rata
Full training provided
Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
Opportunities for further training and continuous professional development
Internal progression opportunities
Supportive environment
Remote/flexible working opportunities, subject to management approval
Option to buy & sell holiday allowance, subject to management approval
Paid DBS application, where applicable
5% pension contributions
Potential additional permanent contracted hours, where the organisational need exists
Being part of a great team / CAMM family

We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.

The essentials:
Salary – £21,266 per annum
Location – mainly from home with occasional travel to one of our offices for meetings

To apply: applications only. Please download our application form from our website and send it to an email address listed at the bottom of the form - https://www.citizensadvicemidmercia.org.uk/vacancies/#apply

Further information on how to apply and the full Job Description is also available via the above link

Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 10 working days of the closing date, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.

JOB TITLE: Assessor
Status: Fixed-term contract until 31st March 2024 with possible extension Subject to funding.
Closing Date: As soon as a suitable person is found
Interview Date: tba
Location: Citizens Advice Mid Mercia – predominantly based at Derby City Centre, and other offices in Church Gresley and possibly remote working as required.
Pay scale: £20,319 pa
Work Pattern: 37.5 hours per week – Monday to Friday 9:00 – 17:00
Start date: asap

TO APPLY
Please visit our website to download an application form and job guidance notes here: https://www.citizensadvicemidmercia.org.uk/vacancies/
Completed application forms are to be sent asap to: staff@citizensadvicemidmercia.org.uk

Overview of Citizens Advice Mid Mercia
Citizens Advice Mid Mercia is an independent member of the Citizens Advice network, which is made up of the national charity and a network of local Citizens Advice members.
Citizens Advice Mid Mercia delivers free, impartial, independent and confidential advice, training, peer support and advocacy services. Services are delivered across South Derbyshire, Derby City, East Staffordshire (Burton-upon-Trent and Uttoxeter) and Tamworth.
Citizens Advice Mid Mercia has over 60 members of staff and many volunteers delivering services from four main offices and community venues.

The Role
To help provide an effective and efficient triage and advice service to members of the public through all delivery channels, predominantly telephone.
To provide dedicated support to specific teams and projects within the organisation, as required.
To be the first point of contact into our service and represent the organisation of the highest standard.

Role Profile

Assessments
Identify key information about the problem including time limits, key dates and requirements for urgent advice or action (using the Adviceguide website, scripts and any other diagnostic tools as necessary).
Assess and agree the appropriate level of service, taking into consideration the client’s ability to take the next step themselves, the complexity of the problem and the organisation’s resources.
Refer clients appropriately (both internally and externally) to suit clients’ needs following agreed protocols, including making arrangements and informing clients of what to expect.
Record information given during an assessment interview onto case record screens.
Assess client’s problem(s) using sensitive listening and questioning skills, signpost clients appropriately to suit their needs, following agreed protocols.

Discrimination
Identify if there is any question if discrimination.
Be aware of the organisation’s procedures for dealing with actual and potential discrimination issues.

Research and campaigns
Identify research and campaigns issues.
Assist with research and campaigns work by providing information about clients’ circumstances through the appropriate channel.

Professional development
Keep up to date with legislation, policies and procedures and undertake appropriate training for assessment.
Prepare for and attend supervision sessions / team / staff meetings / external meetings as appropriate.

Administration
Use IT for record keeping.
Ensure all work conforms to the organisation’s systems and procedures.

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are a dynamic and ever-changing organisation with new services and teams regularly coming on board. As such we are looking for a full-time Outreach Energy Adviser to join our Advice Team on a fixed term basis.

Primarily working from outreach locations across Tamworth and East Staffordshire, you will play a key role in ensuring clients receive good quality energy and income maximisation advice with a focus on alleviating fuel and food poverty by providing support on maximising income through benefits advice, reducing fuel debts, accessing increased support through the Priority Services Register, Warm Homes Discount, tariff checks, charity applications etc., as well as working alongside other advisers to ensure any other concerns are addressed.

We are looking for individuals who:
- Have excellent communication skills
- Can monitor and maintain own standards ensuring work is accurate
- Are experienced in working with a diverse range of people and providing a welcoming environment for clients
- Have an understanding of the issues affecting society and their implications for clients and service provision
- Are in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary

Full training and support will be given to the successful candidate to enable them to carry out their role

Responsibilities / Key Tasks:
- Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
- To interpret information and present options to clients
- Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
- To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities

What we offer in return:
- 28 days entitlement plus bank holidays pro-rata
- Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
- Opportunities for further training and continuous professional development
Internal progression opportunities
- Supportive environment
- Remote/flexible working opportunities, subject to management approval
- Option to buy & sell holiday allowance, subject to management approval
- Paid DBS application, where applicable
- 5% pension contributions
- 3 month’s full contractual pay for maternity, upon meeting qualifying criteria
- Potential additional permanent contracted hours, where the organisational need exists
- Being part of a great team / CAMM family

We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.

The essentials:
Salary – £21,266
Hybrid Working – Providing support from offices and outreach venues across Tamworth and East Staffordshire, with possible travel to South Derbyshire and Derby City office locations on occasion.

To apply: applications only. Please download our application form from our website and send it to an email address listed at the bottom of the form - https://www.citizensadvicemidmercia.org.uk/vacancies/#apply
Further information on how to apply and the full Job Description is also available via the above link

Thank you for your interest in our vacancy. Due to the volume of applications anticipated for this role, if you do not hear back from us within 10 working days of the closing date, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.