Total 29 Senior Executive level Customer Service job vacancies

Responsibilities:

• Conducting field services in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs.
• Providing trainings and support to regional service engineers and service partners.
• Providing remote support to customers through telephone and email.
• Ensuring that the field services comply with the work health and safety requirements.
• Planning and coordinating tasks as well as liaising with other divisions of the business to complete jobs in a timely manner.

Job Requirement:

• Bachelor’s degree or above in electrical engineering.
• Good command of English, both speaking and writing.
• Excellent and professional customer service skills.
• Able to travel overseas regularly in the APAC region (primarily within Southeast Asia).
• Superior time management and organisational skills.
• Be a team player and great attention to detail.
• Ability to multi-task with excellent follow up skills.
• Responsible for the work and your customer.
• Experience in a technical support or customer service role within the solar PV industry.
• Hands-on experience in PV inverter repairs and commissioning.
• Fresh graduates are welcome to apply.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Location : Johor, Kuala Lumpur and Penang Candidates Wanted 

Job Requirements

• Candidate must possess at least Diploma/Advanced/Higher/ Graduate Diploma in Engineering (Mechanical) or equivalent.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Willing to learn.
• Requires relevant semiconductor / mechanical / pcb industry experience
• Required language(s) : Chinese, English, Bahasa Malaysia.
• Preferable Chinese Speaking candidates.
• Fresh graduate are welcome to apply.
• Ambitious, Self-Motivated, Team Work and Independent.
• Coordinate and work with colleagues to meet and achieve target.
• Possess own transport and willing to travel.
• Able to start work immediately.
• Can work with minimum supervision.
• Have knowledge in machinery is an added advantage.
• Position available in Johor, Penang, Kuala Lumpur.
• Flexibility and willingness to travel frequently to assigned locations, including Kuala Lumpur, Penang, Singapore, and Indonesia.

Job Responsibility

• Provide on-site technical support to customers in various locations, including Kuala Lumpur, Penang, Singapore, Indonesia, and other assigned areas.
• Conduct technical training for the machines we sell to enhance understanding of product features and performance.
• Respond to service requests promptly, troubleshoot machine issues, and deliver effective solutions.
• Collaborate with the sales team, offering technical support to ensure customer satisfaction with our products.
• Maintain close communication with customers, building positive working relationships to foster customer loyalty.
• Attend to sales enquiry & achieve sales target.
• Gather and record customer feedback, providing product improvement suggestions to the research and development team.
• Participate in the development of maintenance plans to ensure optimal performance of equipment.
• Contribute to the expansion of our customer base by actively participating in efforts to acquire new clients.
• Complete reports assigned by the headquarters, including but not limited to detailed records on technical support, customer feedback, and sales trends.
• Provide quotations to customers and recommend suitable equipment based on their needs.
• Prepare and deliver technical proposals explaining products & services to customers.
• Purchase of spare parts or equipment.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Personal leave

Chemico Asia Pacific (M)是Chemico集團的成員，是一家領先的原料進口商和分銷商，涵蓋馬來西亞和新加坡，提供與化妝品、家庭護理、食品、膳食補充劑以及健康和美容儀器相關的服務。

我們正在尋找一位雄心勃勃的銷售代表/主管（化妝品/個人護理/家庭護理）加入我們的團隊，為柔佛州、新加坡等地的南方客戶提供服務。

好處：

• • 基本薪資+季度績效獎勵
  • 5個工作天
  • 提供公司汽車、汽油卡、公司電話和筆記型電腦；
  • 停車費和通行費將包含在內。
  • 提供技術培訓
  • 年假
  • 醫療索賠
  • 合約獎金和績效獎金
  • 員工醫療保險
  • 職業發展和海外旅行的機會

工作職責：

• 積極尋找新客戶，培養購買化妝品/個人護理原料的興趣
• 與現有客戶建立並維持牢固的關係（B2B），確保客戶滿意度和保留率。
• 主動與現有和新客戶開發和識別新商機，以實現每月銷售 KPI
• 經常拜訪客戶，進行產品演示，並向客戶提出合適的建議。
• 向管理層提供有關專案管道機會、銷售業績、市場趨勢和競爭對手活動的定期報告
• 確保按照公司程序正確處理客戶訂單、監控客戶庫存變動並預測客戶訂單需求。
• 協助財務團隊處理逾期收款

職位要求：

• 候選人必須至少擁有一分鐘。化學/科學/生物技術學士學位或同等學歷
• 分鐘。 2 -3 年個人護理和化妝品原料銷售或研發化學家經驗。
• 所需語言：馬來語和英語。如果你會說普通話，那就是一個額外的優勢。
• 能夠獨立工作並具有強大的團隊合作精神。
• 良好的溝通技巧，能夠在各個層面進行有效互動
• 自我激勵、積極主動、足智多謀、良好的談判、人際互動和解決問題的能力。
• 參加培訓計劃和研討會，以提高銷售技能和產品知識。
• 需要在馬來西亞/新加坡境內旅行

好處：

• • 基本薪資+季度績效獎勵
  • 5個工作天
  • 提供公司汽車、汽油卡、公司電話和筆記型電腦；
  • 停車費和通行費將包含在內。
  • 提供技術培訓
  • 年假
  • 醫療索賠
  • 合約獎金和績效獎金
  • 員工醫療保險
  • 職業發展和海外旅行的機會

Chemico Asia Pacific (M), a member of Chemico group, is a leading importer and distributor of raw materials covering Malaysia and Singapore, provides services related to cosmetics, home care, food, dietary supplements as well as health and beauty instrument.

We are seeking an ambitious Sales Representative/Executive (Cosmetic/Personal Care/Home Care) to join our team and serve our southern customers in Johor, Singapore, etc.

Benefits:

• • Basic Salary + Quarterly Performance Incentive 
  • 5 Working days
  • Company Car, Petrol Card, Corporate Phone, and Laptop Provided; 
  • Parking and Toll fees will be covered.  
  • Technical Training provided
  • Annual leave
  • Medical Claim
  • Contractual Bonus & Performance Bonus
  • Staff Medical Insurance
  • Career development and opportunities to travel overseas

Job Responsibilities:

• Actively prospect new customers to develop an interest in purchasing cosmetic/personal care raw materials
• Build and maintain strong relationships with existing clients (B2B), ensuring customer satisfaction and retention.
• Proactively develop and identify new business opportunities with existing and new customers to achieve monthly sales KPI 
• Conduct frequent customer visits, deliver product presentations, and make suitable suggestions to customers.
• Provide regular reports on the project pipelines opportunities, sales performance, market trends, and competitor activities to the management
• Ensure customer orders are properly processed following company procedures, monitor customer stock movement, and forecast customer order requirements.
• Assist the finance team for late collections

 Job Requirements:

• Candidate must possess at least a min. Bachelor's Degree in Chemistry/ Science/ Bio-Technology, or equivalent
• Min. 2 -3 years’ experience in Personal Care and cosmetics as a raw materials sales or R&D chemist.
• Required language(s): Bahasa Malaysia and English. It's an added advantage if you can speak in Mandarin.
• Able to work independently and be a strong team player.
• Good communication skills and be ability to interact effectively at all levels
• Self-motivated, proactive, resourceful, good negotiation, interpersonal, and solution-oriented skills.
• Participate in training programs and workshops to enhance sales skills and product knowledge.
• Travel within Malaysia/Singapore is required

Benefits:

• • Basic Salary + Quarterly Performance Incentive 
  • 5 Working days
  • Company Car, Petrol Card, Corporate Phone, and Laptop Provided; 
  • Parking and Toll fees will be covered.  
  • Technical Training provided
  • Annual leave
  • Medical Claim
  • Contractual Bonus & Performance Bonus
  • Staff Medical Insurance
  • Career development and opportunities to travel overseas

地點：柔佛、吉隆坡和檳城誠徵候選人

職位要求

• 候選人必須至少擁有工程（機械）文憑/高級/高級/研究生文憑或同等學歷。
• 該職位需要至少 1 年相關領域的工作經驗。
• 願意學習。
• 需要相關半導體/機械/PCB產業經驗
• 所需語言：中文、英文、馬來語。
• 優先考慮會講中文的候選人。
• 歡迎應屆畢業生申請。
• 雄心勃勃、自我激勵、團隊合作和獨立。
• 與同事協調和合作，以達到並實現目標。
• 擁有自己的交通工具並願意出差。
• 能夠立即開始工作。
• 可以在最少的監督下工作。
• 擁有機械知識是一個額外的優勢。
• 柔佛、檳城、吉隆坡都有職缺。
• 靈活且願意經常前往指定地點，包括吉隆坡、檳城、新加坡和印尼。

崗位職責

• 為不同地點的客戶提供現場技術支持，包括吉隆坡、檳城、新加坡、印尼和其他指定區域。
• 對我們銷售的機器進行技術培訓，以加深對產品功能和性能的了解。
• 及時回應服務請求，排除機器問題並提供有效的解決方案。
• 與銷售團隊合作，提供技術支援，以確保客戶對我們的產品滿意。
• 與客戶保持密切溝通，建立積極的工作關係，以培養客戶忠誠度。
• 參與銷售詢價並完成銷售目標。
• 收集並記錄客戶回饋，為研發團隊提供產品改進建議。
• 參與維護計劃的製定，以確保設備的最佳性能。
• 透過積極參與獲取新客戶的努力，為擴大我們的客戶群做出貢獻。
• 完成總部下達的報告，包括但不限於技術支援、客戶回饋、銷售趨勢等詳細記錄。
• 為客戶提供報價，並根據客戶的需求推薦合適的設備。
• 準備並交付技術提案，向客戶解釋產品和服務。
• 購買備件或設備。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 公司旅行
• 事假

Main purpose of the job:

The main purpose of the Senior Executive - Customer Service (Team Leader) in the Collections Department (Inbound Team) is to lead and support a team in achieving collection performance targets, while ensuring compliance, improving processes, and delivering excellent customer service.

Job Description:

• To ensure staffs are adhere with the Company's internal policies and guidelines as well as BNM and regulatory requirements.
• Supervising day-to-day inbound collection team operations and handle escalation call from inbound officer.
• Responding to customer service issues in a timely manner.
• To monitor and manage team on daily basis.
• To conduct call quality monitoring, relief team member and handling incoming calls
• Maintaining accurate records and documenting all inbound team activities and discussion
• Assessing service statistic and preparing detailed reports based on findings.
• To remind customer regarding payment due date and another information to help customer make payment in a timely manner
• To drive for first call resolution for any customer grivance within specified time frame
• Proactively attending customer's need and queries, provide solution to their problems.
• To communicate with various department in order to maintain goodwill and resolve customers problem.
• To relief Unit Head on any operation support related matter to ensure operation running smoothly if require.
• To perform any ad-hoc task/matters assign by Management.

Job Requirements:

• A diploma or degree in business, finance, or a related field.
• At least 3-5 years of experience in customer service or collections, with some experience in a leadership or supervisory role.
• Proven track record in managing a team and achieving collections targets.
• Strong leadership and people management skills.
• Excellent communication and negotiation skills.
• Problem-solving and conflict resolution abilities.
• Ability to work under pressure and meet deadlines.
• Proficiency in using collections software, and MS Office tools.
• Knowledge of collections processes and relevant legal/compliance regulations.
• Strong attention to detail and organizational skills.
• Ability to handle escalations and customer disputes effectively.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Service Engineer Requirements

1. Job Description:
   1. Drafting of boiler machine, ducting and piping layout plan.
   2. Calculation of project materials
   3. Commissioning and servicing of boiler & thermal oil heater.
   4. Conducting JKKP inspection, attend to JKKP officer
   5. Engineering project supervision and quality inspection

1. Academic qualification and skill sets:
   1. Bachelor degree in Electrical / Mechanical /Energy Related Engineering
   2. Computer & other skills:
      1. AUTOCAD
      2. MS Office, VISIO, ACCESS will be added advantages
   3. Added advantages for below skills:
      1. Qualified Boilerman
      2. Confined space training
      3. Job Safety Analysis
      4. Other Safety courses
   4. Good planning/organizing and inter-personal skills
   5. Service report, operation manual writing skills

1. Competency experiences:
   1. 1-2years working experience on engineering servicing industries
   2. 1-2years working experiences in factory but keen on engineering services
   3. Leader/ supervisor of service team
   4. Added advantages for experience on:
      1. Working with /servicing for pressure vessels or boiler
      2. JKKP requirements, inspection procedure
      3. DOE requirements

1. Personal characteristics:
   1. Strong interest on:-
      1. Learning new knowledge / skills
      2. Problem solving
   2. Able to work under pressure
   3. Strong deadline mindset, customer first thinking.
   4. High cost consciousness

1. Other requirements:
   1. Willing to work on holidays, and emergency on call basis(occasional)
   2. Regular travelling

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

About the Role:

As a Customer Service Associate, you'll be the first point of contact for our clients, providing top-notch support and ensuring a seamless experience for those in need of medical or travel assistance. You'll be coordinating aeromedical transport cases, managing medical claims, and delivering exceptional service with professionalism, patience, and a people-first attitude.

What We're Looking For:

• Fluency in Vietnamese and English
• Strong customer service and communication skills
• Experience in a call center or healthcare industry is a plus
• Ability to work 8-hour shifts, including night shifts (45 hours/week)
• Must be willing to work on-site in Petaling Jaya, Selangor
• Own transport is required.

Perks & Benefits

• Employee equity
• Commission and bonus
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Work visa sponsorship
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities
• Paid training and development

Job Responsibilities :

• Plan and conduct IT audits in accordance with the approved annual audit plan.
• Assist to develop audit program and prepare audit work documentation as guided by the Internal Audit’s documentation standard to support audit conclusion and results.
• Prepare and discuss audit findings with relevant departments and develop practical, value added recommendations to address the root cause of the issues identified.
• Monitor and follow-up to ensure agreed improvement plans are timely implemented.
• Involvement in the Company’s J-SOX assessment process and other ad-hoc projects as and when required.

Requirements :

• Degree or relevant professional qualification in Information Technology, Computer Science or Information System Auditing / Security.
• A minimum of 4 years of IT audit / IT security experience.
• Good organisational and analytical skills, and possess strong sense of ownership to complete assigned tasks, audits within the stipulated timeframe.
• Good command of English with good report writing and communication skills.
• A good team player with high level of integrity, initiatives, and good interpersonal skills.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

關於角色：

作為客戶服務助理，您將成為我們客戶的第一個聯絡人，提供一流的支援並確保為需要醫療或旅行援助的人提供無縫體驗。您將協調航空醫療運輸案件，管理醫療索賠，並以專業、耐心和以人為本的態度提供卓越的服務。

我們正在尋找什麼：

• 流利的越南語和英語
• 強大的客戶服務和溝通能力
• 有呼叫中心或醫療保健產業經驗者優先
• 能夠接受 8 小時輪班工作，包括夜班（每週 45 小時）
• 必須願意在雪蘭莪州八打靈再也現場工作
• 需要自備交通工具。

津貼和福利

• 員工股權
• 佣金和獎金
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險
• 工作簽證贊助
• 事假
• 休假
• 開放文化
• 個人發展機會
• 有薪培訓和發展

Job Description :

• Perform service, maintenance and repair Ai Robotic machines in both warehouse and at customers’ sites
• Focus on Ai Robotic machine and general maintenance of equipment and machinery
• Carry out scheduled preventive maintenance on all equipment
• Be on-call to respond to urgent customer needs on site
• Able to travel outstation and work overtime to get job done
• Provide training to customer on the usage of equipment
• Visit sites to determine equipment application or inspect customer unit
• Work closely with Sales Team and System partner for presales support, proof of concept testing, debugging as well as installation

Requirement :

• Candidate must possess at least a Professional Certificate of SPVM, Vokaional, Diploma, Degree in Electrical, Electronic, Mechanical or equivalent
• Prefer 1 – 2 years of experience with electrical, mechanical and robotic systems
• Know how to read and interpret electrical circuit diagrams
• Able to communicate in Bahasa Malaysia and English, Mandarin is an added advantage
• Possess own car and driving license. GDL license in an added advantage
• Applicant must be willing to work in Kajang, Selangor. Travel is required, thus flexibility is a must.

Benefits :

• 5 working days
• EPF, Socso & SIP
• Incentive and Performance Bonus
• Allowances
• Group Personal Accident & Hospitalisation Insurance
• Annual Leave
• Open Culture
• Personal development opportunities
• Training and development

職責：

• 在整個組織內提供電腦相關的硬體和軟體支援。
• 負責開發、維護應用程式並為業務提供三級支援；
• 收集用戶的需求並將其轉化為系統設計。
• 在整個組織中部署 IT 培訓計畫和學習內容。
• 在各種 ERP 系統（例如 MS Dynamic、Asoft、SFA 等）中執行一級故障排除。
• 處理並協助組織對端點進行故障排除，以確保最大程度的正常運作時間和系統效能。
• 支援對指紋、門禁和閉路電視裝置等設備進行一級故障排除。
• 透過遠端並可能在正常工作時間之外提供系統支援和使用者支援。
• 管理層分配的任何其他任務。

要求：

• 至少具有 IT 學士學位或同等學歷。
• 最好有程式設計和IT支援方面的工作經驗。
• 至少 2 年 PHP、Python、MySQL 和 SQL 程式語言實作經驗。
• 出色的調試和解決問題的能力以及對細節的敏銳關注。
• 如果需要願意出差（馬六甲、峇株巴轄和森美蘭）
• 將設在斯里阿南、Desa Cemerlang 和避蘭東

工作類型：全職

薪資：每月高達 RM4,500.00

工作時間：週一至週五（上午 8:00 至下午 5:30）

津貼和福利

• 員工股權
• 休閒著裝要求
• 個人發展機會

RESPONSIBILITIES:

• Providing computer related hardware and software support throughout the organization.
• Responsible for development, maintenance applications and providing tier-3 support for business;
• Gather users' requirements and translate it into system design.
• Deploy IT training program and learnings across total organization.
• Perform first level troubleshooting in various ERP systems (eg. MS Dynamic, Asoft, SFA, etc).
• Handle and assist on troubleshooting endpoints for organization To ensure maximum uptime and system performance.
• Support for first level troubleshooting on devices such as thumbprint, door access and CCTV unit.
• Provide system support and user support through remote and might out of ordinary working hour.
• Any other tasks as and when assigned by the management.

REQUIREMENT:

• Minimum Bachelor Degree in IT or equivalent.
• Preferably To have working experience in programming and IT support.
• Minimum 2 years of hands on experience in programming language PHP, Python, MySQL and SQL.
• Exceptional debugging and problem-solving skills with a keen attention to detail.
• Willing to travel if require (Melaka, Batu Pahat and Negeri Sembilan)
• Will be based in Seri Alam, Desa Cemerlang, & Plentong

Job Type: Full-time

Pay: Up to RM4,500.00 per month

Working Schedule: Mon - Fri (8:00am - 5:30pm)

Perks & Benefits

• Employee equity
• Casual dress code
• Personal development opportunities

1. 客觀的
   • 與FS Curtis 和FS Elliott 團隊成員合作，協調和領導現場服務技術人員進行各類空氣壓縮機和空氣處理設備的售後現場服務活動，現場服務活動包括測試和調試、服務、維護、修理、升級和故障排除。
   • 透過高品質的現場工作，維持良好的客戶關係並提高客戶滿意度。

1. 職位描述
   • 進行、提供協助並領導服務團隊成員進行各種類型的空氣壓縮機現場服務活動，包括：啟動、大修/維修、維護和故障排除。
   • 為馬來西亞各地的通路合作夥伴和客戶提供故障排除和技術支援。在台灣或中國經驗豐富的技術顧問的指導下執行任務。
   • 跟進客戶的保固索賠、解決和/或推薦解決方案。
   • 安排並完成服務和維護計劃。
   • 為客戶和通路合作夥伴開展培訓計畫。
   • 發布與壓縮機相關的技術報告並向其他部門提供回饋以及製定和執行改進解決方案
   • 履行管理層指派的其他相關職責。
2. 工作經驗

• 該職位需要至少 5 年相關工程領域的工作經驗。
• 所需技能：機械和旋轉/工業機械維護/修理。

1. 要求

• 候選人必須至少擁有任何技術領域的學位。
• 最好是工程機械/汽車或同等專業的高階主管。
• 擁有良好的駕駛執照，能夠在公司範圍內操作堆高機。
• 流利的英語和普通話（閱讀、寫作和口語）； Microsoft Office 軟體的工作知識；有ERP經驗者佳。
• 強大的口頭和書面溝通技巧，包括專心傾聽和清晰有效地傳達訊息的能力。
• 展現解決問題和過程分析的能力；良好的判斷能力，能夠及時做出正確的決定。
• 解釋技術圖/圖表的基本知識。

1. 性格

• 良好的工作態度和堅持不懈地追求自己的目標。
• 強烈以客戶為中心。
• 以結果為導向，明確地關注給定的任務。
• 具備創新解決問題能力的分析型人才。
• 必須能夠獨立工作並具有團隊合作精神。
• 注重細節，組織嚴密，能優先考慮職責和責任。
• 自我激勵、足智多謀、適應能力強；能夠在以團隊為中心的環境中獨立工作。

1. 績效評估

• 現場服務工作、問題解決與客戶滿意度

1. 工作站

• 總部位於莎阿南，願意前往馬來西亞各地為服務團隊、分銷管道和最終客戶提供支援。

1. 薪資待遇

• 基本工資
• 站外餐補
• 就業激勵
• 目標激勵
• 年終獎金

1. 其他的

32歲以下優先。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 有薪培訓和發展
• 繼續教育津貼

Job Responsibilities :

• Plan and conduct internal audit reviews according to the approved annual audit plan to assess effectiveness and efficiency of internal control, governance and risk management processes.
• Undertake audit planning and fieldwork independently and ensure well documented audit work papers to support audit conclusion and results.
• Prepare audit report and develop practical or value added recommendations to address the root cause of issues identified or to improve operational efficiency.
• Monitor and follow-up to ensure agreed improvement plans are timely implemented.
• Involvement in the Company’s J-SOX assessment process and other ad-hoc projects as and when required.

Job Requirements :

• Bachelor’s Degree or professional qualification in related field such as auditing, banking, accounting, finance, commerce.
• A minimum of 4 years of internal auditing experience, preferably with prior exposures in banking / financial services industry.
• Exposure and experience in ISO Management System (ISO9001, ISO14001, ISO27001 and ISO37001) and Japanese Sarbanes-Oxley (J-SOX) will be an added advantage.
• Good command of English with good report writing and communication skills.
• A good team player with high level of integrity, initiatives, and good interpersonal and analytical skills.

Perks & Benefits:

• Medical insurance
• Personal leave
• Personal development opportunities