Responsible for leading the M&E team to deliver high level of Property Management services for a mixed development.

Key Responsibilities:

M&E Systems

• Responsible for the overall day-to-day maintenance and operations of M&E systems including Electrical Installation, ACMV system, Lighting, Generator Sets, AV System, Fire Protection System, Elevators & Escalators, Telecommunication, Kitchen Exhaust System, Grease Interceptor system, Wi-fi System, etc.
• Monitor and maintain the efficient and safe operation of all M&E & related systems to ensure smooth operations.
• Ensure all systems operate in accordance with the system design and operation intent.
• Develop and monitor preventive and comprehensive maintenance plan for the systems.
• Plan and procure parts & maintenance services within set budget.
• Coordinate and supervise maintenance activities to ensure contractors / vendors and technicians complete all repair and maintenance work within the required timelines and standards.
• Carry out ad-hoc project works to enhance the M&E and related systems.
• Review and approve tenant fit-out applications.
• Prepare Expense Approvals and Proposal Papers for client’s approval.
• Manage the delivery of excellent customer services consistent with the required service standards.
• Forecast, plan and prepare budget and monitor expenditure within the approved budget.
• Liaise with and ensure professional management of tenants, business partners, government agencies, vendors/ suppliers.
• Member of CERT Team.
• Prepare and submit monthly reports.
• Lead and supervise the M&E team to achieve set KPIs.
• Assist in tender process, such as prepare tender specifications, conduct site show round and do tender clarification.
• Work closely with other departments to deliver the above duties.

Sustainability

• To monitor utilities consumption and reading of building equipment and fittings for irregular consumption and take corrective measure if necessary.
• Prepare quarterly sustainability report with trending and analysis.
• Ensure Green Mark compliance and work closely with Green Mark consultant.
• Drives sustainability initiatives.

Emergency

• To lay down procedures and contact numbers of persons to be contacted for dealing with emergency situations such as pipe burst, fire, power failures, structural damage, etc.
• To ensure the implementation and maintenance of the OMS system in accordance to establish organizational standard.

Reporting & Budgeting

• Prepare accurate, timely and completed reports, including monthly performance reports and variance reports for review by senior management.
• Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.
• Manage all accounts payable for the property, including collection, and approval of invoices.
• Respond to problems and concerns and ensures compliance with rules and regulations.

Performance Indicators:

• Successful completion of scheduled activities.
• Achieve KPIs.
• Achieve target deliverables for business plans, monthly reports and budgets.
• Attain best value for money outcomes on service contracts and facilities cost services.
• Ensure that a high level of professionalism and customer service are always maintained.
• Ability to work under pressure and meet set timelines.
• Client and tenant’s customer satisfaction.
• Meet standards and audit requirements.

Knowledge/Experience:

• Degree in Mechanical/ Electrical Engineering or its equivalent with at least 3 years of experience; or
• Diploma in Building Services/ Mechanical/ Electrical or its equivalent with at least 5 years of experience.
• Relevant experience in managing high rise commercial buildings or mixed developments.
• Knowledge of operation, maintenance, fit out practices and related local ordinances.
• Experience in formulating and implementing maintenance policies and procedures, project management for capital works.
• Independent with integrity, innovative, proactive and resourceful.
• Good organization, problem solving and communication (verbal and written) skills.
• Managerial experience is essential and ability to work under pressure.
• Good interpersonal skills with team player qualities to manage both internal and external stakeholders.

Attributes/Behaviours:

• Pro-active and achievement orientated.
• Flexible.
• Team player.
• Practical approach with a “can do” attitude.

Administration

• To prepare weekly/monthly meeting documents and minutes.
• Prepare A&P calendar of events, revenue and expenditure. / Work closely with the Placemaking team
• To organize social events & meetings.

Operational Matter s

• Attend to day-to-day requests/feedback from tenants.
• Assist the Manager in supervising soft services such as cleaning, security, landscape, pest control and carpark services.
• Manage fit-out / reinstatement / A&A works.
• Issuance / approving PTWs.
• Coordinating viewing requests by leasing team.
• Main contact for tenants' requests (deliveries, access,
• visits, air-con extensions, handyman works, etc.)
• Preparing Tenants' circulars / correspondences.
• Prepare & carry out Tenant Survey
• To review, and if necessary, recommend and implement changes to operations procedures.
• To review all areas regularly to determine whether cost - saving measures can be implemented without compromising on quality, durability, or effectiveness.
• To set up a monitoring system to track repairs and replacements for regular update/check and control for any excessive occurrence.
• To follow up on matters after meetings.
• To set up inspection schedules on defects, cleanliness and other term contract works.
• To liaise with Property Executive (M&E) and tenants on matters related to M&E services.
• To arrange for handling of emergency situations such as power failure, burst pipe, gas leaks etc.
• To review and update Fit Our Guide, Tenants Handbook, SOPs, forms, if necessary.
• To attend meetings with clients, term contractors or any other meetings and to record and put-up minutes.
• To prepare and submit all necessary documents to authorities such as BCA and URA, or any relevant authorities as needed.
• To keep updated records of all warranties.
• To conduct daily checks to ensure that the common areas are maintained like cleaning, landscaping, etc.
• To conduct regular inspections with the term contractors (cleaning, pest control, fire protection system, lift, etc.) to ensure that the services are carried out / maintained to the standard set by the Management and or the authorities.
• To conduct daily checks on common property to ensure their soundness and proper maintenance.
• To propose / recommend improvement, repairs and upgrading works when appropriate and ensure that such are carried out properly when approved.
• To monitor and furnish regular reports on any intrusions, irregularities, or unsafe practices.
• To set procedures and contact numbers of persons to be contacted for dealing with emergency situations such as burst pipe, fire, power failures, structural damage, etc.

Tenancy Management

• Help coordinate tenant move-ins and move-outs.
• Build positive relationships with co-workers, clients, and tenants.
• Respond to tenants’ needs and maintain positive relationships and high retention levels with all tenants.
• Liaise with tenants on repairs and maintenance works.

Retail Management

• Organize regular tenants’ communication sessions for marketing updates and management of issues.
• Ensure tenants comply with key lease covenants such as permitted use, operating hours, signages, connection to POS, submission of sales data, etc.
• Drive campaigns and space activations.
• Manage social media platforms, websites etc.

Emergency

• To lay down procedures and contact numbers of persons to be contacted for dealing with emergency situations such as pipe burst, fire, power failures, structural damage, etc.
• To ensure the implementation and maintenance of the OMS system in accordance to establish organizational standard.
• Reporting & Budgeting
• Prepare accurate, timely and completed reports, including monthly performance reports and variance reports for review by senior management.
• Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.
• Manage all accounts payable for the property, including collection, and approval of invoices.
• Respond to problems and concerns and ensures compliance with rules and regulations.

Performance Indicators:

• Successful completion of scheduled activities.
• Achieve KPIs.
• Achieve target deliverables for business plans, monthly reports and budgets.
• Attain best value for money outcomes on service contracts and facilities cost services.
• Ensure that a high level of professionalism and customer service are always maintained.
• Ability to work under pressure and meet set timelines.
• Client and tenant’s customer satisfaction.
• Meet standards and audit requirements.

Knowledge/Experience:

• Tertiary qualification with at least 3 years of experience.
• Excellent communication skills to build rapport with tenants, understanding their needs, and resolving conflicts effectively.
• Have a customer-centric approach, prioritizing tenant satisfaction.
• Experience in managing and resolving conflicts, negotiating settlements, and finding win-win solutions will be highly beneficial in this role
• Knowledge of operation, maintenance, fit out practices and related local ordinances.
• Independent with integrity, innovative, proactive, and resourceful.
• Good organization, problem solving and communication (verbal and written) skills.
• Good interpersonal skills with team player qualities to manage both internal and external stakeholders.

Objective

• Assist the Finance Manager/Senior or Finance Executive to handle Accounts Payables
• Assist and support the Finance Manager in delivering high standards of finance services in a property management environment

Key Responsibilities

• Handle expense approvals and purchase orders and ensure they are inputted into Yardi system accurately and timely
• Process invoices for payments within stipulated timeline
• Handle refunds timely
• Handle all AP invoices/credit notes entries
• Handle all cashbook entries
• Maintain and update financial reports
• Prepare payment vouchers and cheque issuance
• Assist in daily administrative tasks including liaising with vendor.
• Maintain records and supporting documents in accordance with company policies and compliance.
• Undertake ad hoc assignments when necessary

Key Competencies & Performance Measures

• Successful completion of Finance scheduled activities
• Ability to work under pressure and meet set timelines
• Meticulous, independent, hardworking and willing to learn
• Ability to deal with complaints timely and tactfully
• Compliance with standards and audit requirements

Required Qualifications & Experience

• Proficient computer skills - including Microsoft Excel, Word, Power point and Outlook
• Team player who is also able to work independently with minimal supervision.
• Meticulous, organized and good customer service skills
• Able to multi-task with good time management skills
• Possess initiative and professionalism with the ability to organize and prioritize work

What this job involves:

Greasing the wheels of day-to-day operations

You will be involved in the overall upkeep of plant and facilities equipment to ensure smooth daily operations. To do this, you’ll need to regularly inspect all equipment rooms and other facilities, and take note of any problems using the predefined checklists. Also part of your responsibilities is to walk the duty technicians through weekend work plans, and give out technical recommendations, as needed.

Being the front line for maintenance needs

Our clients will come to you for equipment fixes, so you’ll be expected to be skilled in carrying out repairs. At the same time, you should always be ready to get hold of vendors to do maintenance work at a moment’s notice. On top of this, you’ll also have to speed up any required equipment moves, adds and changes implementation. In every decision or action you will make, you’ll need to keep in mind that you follow local governmental rules and regulations to avoid any legal troubles.

Requirements:

• Min 4 years of similar expereince in building M&E maintenance.
• Possess of Boilerman certificate would be an advantage.

Property and Asset Management

What this job involves

Taking care of the daily operations

The site’s daily operations will be at the heart of your role. As the person in charge, you’ll help the site managers provide high-quality property management services and plan the site’s daily operational activities. You need to constantly wear your proactive hat as you will be responsible in the site’s upkeep and emergency/crisis management plans.

Winning clients’ trust and confidence

At JLL, we value client satisfaction above all else; and an ideal candidate will uphold this vision. As property officer, you’ll ensure that we constantly satisfy our clients with excellent services that meet their business needs. You’ll also see to it that the site’s operation complies with relevant building statutory requirements. Likewise, you’ll champion good working relationships with various people such as council members, residents and your team member.

Sound like you? To apply you need to be:

Knowledgeable and experienced

Do you have a strong grip of BMSMA laws related to a condominium? Do you have more than five years’ experience in residential property management? Are you an ace in Microsoft Office Software and condominium management software? If you said yes to all these, then we are more than happy to work with you.

Professional and efficient

An ideal candidate is well-versed in both oral and written communication and possesses positivity and a can-do attitude. Likewise, an excellent property executive effectively resolves conflicts while maintaining professionalism in the process. Most importantly, an ideal candidate can efficiently work in a fast-paced environment and has a solid know-how of the most recent technology. If you have all these qualities, then you are what we’re looking for.

Administration

• To prepare weekly/monthly meeting documents and minutes.
• To organize social events & meetings.

Tenant Communication:

Act as a point of contact for tenants, addressing their concerns, queries, and requests promptly and professionally. Maintain regular communication with tenants to understand their needs and identify areas for improvement. Conduct regular survey and achieve good results.

Problem Solving:

Handle tenant complaints and disputes, working to find solutions and resolve issues in a fair and timely manner. Maintain accurate records of issues, resolutions, and follow-up actions taken.

Tenant Retention:

Implement strategies to enhance tenant satisfaction, engagement, and retention. Organize tenant programs, events, and networking opportunities to foster a sense of community and collaboration within the building.

Operations:

Collaborate with the operations team to ensure that maintenance, repairs, and service requests are addressed promptly and efficiently. Lead the concierge team to provide good customer service.

Market Research:

Stay informed about industry trends, market conditions, and competitors to identify opportunities for improving tenant satisfaction and attracting new tenants.

Reporting & Budgeting:

• Prepare accurate, timely and completed reports, including monthly performance reports and variance reports for review by senior management.
• Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.
• Manage all accounts payable for the property, including collection, and approval of invoices.
• Respond to problems and concerns and ensures compliance with rules and regulations.

Performance Indicators:

• Successful completion of scheduled activities.
• Achieve KPIs.
• Achieve target deliverables for business plans, monthly reports, and budgets.
• Ensure that a high level of professionalism and customer service are always maintained.
• Ability to work under pressure and meet set timelines.
• Client and tenant’s satisfaction.
• Good tenant survey results
• Meet standards and audit requirements.

• Assist the Manager to maintain the operational readiness, safe and efficient operation of the building M&E services in a Multi-Tier MCST commercial building;
• Ensure timely renewal of licenses for all operating systems;
• Carry out routine check on all common M&E services to ensure operations timing are based on approved schedule, and their operations conditions are within acceptable level;
• Coordinate, supervise and certify maintenance activities to ensure contractors/ vendors complete all repair and maintenance work within the required timelines and standards;
• Ensure compliance of JLL OMS procedures and checklists;
• Regularly check on maintenance stock inventory and ensure timely replenishment;
• Manage PTW;
• Conduct system audit and site inspections;
• Follow up on defects including recommending solutions and obtaining quotations;
• Ensure timely verification & payment of term contract and ad hoc Invoices including verifying work done;
• Follow up on defect rectification works.

Requirements:

• Experience with Microsoft Office software
• Familiarity with commercial operation management software
• Effective written and oral communication

Administrative Executive

Work Dynamics (Integrated Facilities Management) – Singapore

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

• Support the on-site team on administrative works
• Assist in consolidation and reporting of FM spend under the responsibility off JLL
• Manage and maintain proper records of site information and register of users/staff particulars and information
• Maintain security and cleaning procedures and controlling access (monitor logbook, issue visitor badges at reception)
• Perform other administrative duties such as filing, photocopying, collating etc.
• Updating of track list for new staffs and resignees (vehicle list)
• Verify invoices for works completed and goods received.
• Work with HQ finance in vendor invoices processing
• Handle the public enquiries and feedback through calls, email, walk-up assisting & support Receptionist in the event where Receptionist newly joined.
• Assist with collating utilities data for tenant units and put up billing report to client to issue billing to clients
• Ordering of hampers, stationeries for office and production supplies
• Assist of booking flights for Client Staff
• Issuance of Purchase Order to vendors
• Ensure prompt submission of vendors invoices
• Assist to support for season parking application and carpark operation administration
• Any other duties as and when assigned
• Support site team on client billing/invoicing and internal financial processes
• Tracking & monitoring payment status (both client and vendor) and site spending
• Assist in the preparation of JLL service reports, funding reports, OT reports and other documentation as required
• Raise Work Orders in Corrigo and Purchase Order Requisition via JDE
• All other admin support as required by FM

Administrative

•Maintain proper office filing & archiving system (soft & hard copies)

•Follow up on Expense Approval process to ensure proper documentation and requisite approvals are in place

•Monitor and track expenses and ensure timely invoice processing by the managers

•Assist to follow up and update SOPs

•Finance administration work such as Raising of PO & GR for ASM, SAP System POR Requestor Procedures, End to End Support, ASM Finance GR Administrative Work, Procurement of all vendor services

•Provide other ad hoc services as and when required.

Contracts

•To assist in vendor contract renewal, vendor creation of processes. Raising for vendor creation basing on ASM creation. Vendor update of detail, of contact information.

•Support all sourcing & procurement activities for ASM.

•Support the development and implementation of procurement guidelines and processes.

•Collaborate with other functions as required, ie Legal, Finance, Engineering & Operations, Human Resources for procurement activities

•Support any ad-hoc tasks as assigned by the senior site lead, not limited to the duties / responsibilities as described above and which may be subject to changes as needed to support the business requirements

Ideal Experience

• ITE certification in Business Administration/ Commerce/Finance or admin
• 1 to 2 years working experience
• Strong PC literacy and proven ability to manage daily activities using various systems, including the internet, e-mail functions & all aspects of Microsoft Office.

Critical Competencies for Success

• Able to cooperate and work well with others to meet targets
• Support the team effectively as and when needed
• Proven ability to commit to flawless execution while complying with firm’s procedures and standards

Client Focus & Relationship Management

• Able to interact with the general client staff & vendors with ease
• Ability to manage conflict and conflicting priorities
• Demonstrates ability to work with vendors to deliver efficient services
• Demonstrates proactive & professional approach to customer service
• Has a customer-oriented attitude

Other Personal Characteristics

• Pleasant Disposition
• Sound inter-personal skills /team player with client facing capabilities.
• Self-starter with “Can do” attitude.
• Enthusiasm and willingness to learn/take responsibility
• Good written & oral communication skills
• Well –organised with the ability to co-ordinate, prioritise and manage under pressure

• To assist immediate superior in the day-to-day operations of the site, to support lease and tenancy management and to ensure that the client is provided with a high standard of service at all times. Undertakes any other duties as assigned by the Management/Immediate Superior.
• Manage tenant liaison and satisfaction emphasis on tenant retention.
• Building day-to-day management including operations, engineering and compliance matters.
• Lease administration and management.
• Advertising and Promotion for the Building
• Manage budget preparation and delivery.
• Manage budget forecasting.
• Finance administration, billing and collection or rentals.
• Accuracy of tenancy schedule.
• Calculation of GTO for billing.
• Tenancy fit-out co-ordination.
• Capital expenditure implementation, tendering and management.
• Monthly and annual account reporting.
• Building services contract administration and procurement.
• Manage repairs and maintenance.
• Liaise/manage/communicate with legal, town planners, surveyors, project managers, tax and accounting advisers.

Property Executive

Work Dynamics - Integrated Facilities Management

Property Executive duties and responsibilities include planning and executing strategies for completing property management, periodic preventive maintenance, reactive maintenance and maintenance projects within KPI and in a timely manner. Supervising all property management, soft services, M&E services (include M&E minor project work), leading a team and vendor groups to manage and support the tactical delivery and be the on-site key point of contact for the key stakeholders. You will be supporting and assist managing the growth and performance of the site operations together with the SFM, Cluster Leads, peers through leadership, drive excellence, and participate in key discussions. You will also work closely with client’s line managers on property, soft services, mechanical, electrical, and technical field strategy and in driving the implementation of all features include on site. The responsibilities will include supporting the site budget, inventory management, maintenance and operations, contract services, purchasing of material, and equipment & supplies. Ability to effectively communicate via phone and email ensuring that all administrative duties are completed accurately and delivered with high quality and in a timely manner. Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected. Direct report to the assigned Cluster Lead or Manager. As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Likewise, you’ll be working side-by-side with both engineering and facilities departments in handling our contractors. Ensuring workplace safety is also within your scope. You will actively participate in health and safety reviews and identify potential risks. You will also participate in emergency evacuation procedures as needed.

Responsibilities

• Manage and oversee the preventive and corrective maintenance works in association with soft and hard FM services where applicable. These shall include but not limited to cleaning, pest control, security, fire protection system, security system, lifts system, ACMV, plumbing & sanitary system, building works, etc. Monitor submission of supervisors’ daily inspection and periodic cleaning reports.
• Manage and oversee the carpark operations and its parking guidance system. Review cleaners’ and landscapers’ deployment and duties to optimal use of manpower.
• Attend to all complaints/feedback, incidents and crisis situations and submit incident report.
• Liaise and coordinate with Contractors to ensure timely maintenance works are done.
• Supervise and ensure that all types of routines and ad-hoc repair works undertaken by the term contractors are carried out according to the Contract. Coordinate with the vendors for their plan training programme for cleaners, landscapers and pest control.
• Compile service reports and send them to Client.
• Plan and implement improvement work for the buildings under his/her care.
• Inspect building common areas and tenanted spaces, reporting all defects and noncompliances to Facilities Manager (FM) or Cluster Leads.
• Attend tenancy fit-out meetings.
• Source for quotations for ad-hoc repair works, parts replacement, and other work.
• Prepare cost estimates for ad-hoc maintenance, reinstatement and improvement works and work completion form/job sheet once work is completed for billing purpose.
• Establish communication with tenants on any disruptions, feedbacks, fitting-out and maintenance works conducted on site.
• Use of Computerized Maintenance Management System (CMMS) to record defects and update the status of the feedback till closure.
• Manage PTW application by the Contractors or Tenants.
• Ensure all statutory licenses and permits are renewed timely (e.g. fire cert, petroleum & flammable materials storage licence, building signage, annual water tank cleaning, periodic structural inspection, periodic façade inspection, etc.)
• Render assistance for VIP Visits and Events.
• Assist the FM or Cluster Leads in preparing the monthly KPI presentation slides and management report.
• To undertake other work assignments which the Management may assign.

Requirements

• Diploma or Degree holder in Building or Facilities related disciplines with min. 3 years of related working experience.
• Fire Safety Manager Certification an added advantage.
• Good understanding and knowledge of facilities operations / tenant management.
• Proficient in MS Office, PowerPoint, Excel, and ability to analyse data.
• Team Player and willing to learn.
• Independent, self-motivated, flexible, responsible, and able to work under pressure.
• Pleasant personality, strong customer service, interpersonal skills, and problem-solving ability.

Property Executive

Work Dynamics - Integrated Facilities Management

The Property Executive will be required to manage and monitor the repair and replacement work including managing the defects rectification throughout the Defects Liability Period (DLP).

• The role will be required to liaise with building owner, FMC and tenants across sites for the areas of responsibility, and act as the liaison with the contractors.
• A key part of the role will be to engage with tenants to ensure their needs are addressed during the work period especially where inconvenience is caused to their day to day operations.
• This role ensure highest standard in focus around safety, code-compliant, functional facilities/properties service delivery.
• The role is to attend all meetings and inspections and also responsible for providing periodic updates and status projections.
• The role is responsible for the preparation, collation and submission of related engineering, facilities, and project reports as per required frequency.
• Develop an understanding of and sound working relationships with key representatives of the client and all key suppliers’ / service providers to the site.

Major Activities and Responsibilities:

• Client Service – Project Management
• Attend project meetings; provide progressive updates to building owner, FMC and any relevant stakeholder.
• Submission of project progress & completion reports.
• Post DLP, to follow up closely and ensure defects rectifications are completed.
• Client Service – Facilities Management
• Establish a “Safety First” culture across sites, and improve safety performance by championing our level of awareness and changing all staff and partner safety behaviours. Highlight any safety risk to the contractor and follow through on their adherence.
• Provide support to building owner and greater team as required to ensure delivery and achieve of high client service standards.
• Timely escalation to Manager in the event of any escalations which have impact on performance and other deliverables
• Serve as the liaison for all facilities services.
• Ensure all safety, environmental, and client standards are strictly adhered to within managed facilities.
• Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities.
• Ensure strict compliance with client policies and procedures, government regulations & JLL internal SOP pertaining to EHS, procurement, financial policies, etc.
• Key point of contact for tenant engagement, to work on communication materials, liaise and work with tenants to ensure their needs and challenges as a result of the work are addressed

Education & Qualification

• Property Executive - Diploma holder in Building or Facilities Discipline from a recognised tertiary establishment, with a minimum of 3 years relevant working experience (with M&E and/ or civil / building background is preferred) OR ITE / NTC facility management or technical discipline with minimum 5 years’ experience.
• Experiences and technical knowledge in facilities management and project management.
• Knowledge in statutory requirement
• Pleasant personality, strong customer service, interpersonal skills and problem solving ability.
• Strong technical and project management knowledge
• Good understanding of facilities operations
• Computer skills in Microsoft Office, MS project, PowerPoint, Excel
• Independent, self-motivated, flexible, responsible and willing to work under pressure

The Senior Workplace Experience Ambassador oversee and support the effective delivery of Colleague Service Experience of the client and user experience by understanding, assessing, and evaluating the needs of staff and guests alike.

As the lead, he / she has responsibility for building strong business relationships with agreed to stakeholders. They will drive continued development and adaptation of all Workplace Services resulting in enhanced end user satisfaction and workplace experience for the client’s staff and guests alike. They shall act as the visible on-site leader for all building and workplace services, with an entrepreneurial drive to propose changes to create the most effective environment.

Additionally, they ensure changes are not just made at a site without reviewing with the Service Partner account management and FM Operations Regional and Platform teams to prevent unintended consequences or adverse business impacts.

Key responsibilities

Site Operations:

• Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of client employees and guests
• Lead a team of ambassadors, by setting governance through audits and mystery shopping
• Conduct daily routine walkthroughs and assessments of the soft services delivery to ensure ambassador’s compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the client
• Lead and undertake physical setup of meeting and event spaces, in line with team guidelines and ensure consistency is set throughout all ambassadors

Monitor meeting rooms including furniture, signages, equipment’s, ensuring fine details are captured:

• Engages effectively with existing employees, new starters, and visitors
• Respond appropriately to employee feedback and build relationships to drive continuous improvement in guest satisfaction.
• Liaise with third party vendors and service partners to provide maximum service delivery
• Demonstrate awareness of the OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
• Be familiar with property safety, first aid, and fire and emergency procedures
• Proactive attitude to deliver an enhanced service offering.
• Ensure that the space is maintained to a high standard and have minimal complaints.

Developing and Maintaining Goals:

• Lead data collection with ambassador, analysis and reporting to ensure alignment with the clients’ goals and objectives
• Strive to continually improve experience service performance
• Work with regional leads to ensure SOPs are updated accordingly
• Achieve and exceed goals including performance goals, team goals and clients' goals and objectives
• Govern and train ambassadors to showcase and represent high level of hospitality while running the space
• Ensure grooming guidelines are set and adhered to ensure brand consistency
• Self-motivated, able to use their own initiatives, with a desire to deliver high standards and to promote this quality in others.

Ensuring Exceptional Service:

• Visibly engaged and well known in the workplace; spends a good amount of day welcoming employees in the reception or employee entrances and walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained
• Liaise with third party vendor relationships and service partners to provide maximum service delivery
• Intuitive service delivery, anticipating needs or concerns exceeding Client expectations
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies

Qualifications and Additional Requirements:

• 5 to 8 -years’ experience in Hospitality/ F&B or Tourism sector or related professional area (Must have experience in airlines, hotel / banking industry)
• Good Leadership and interpersonal skills to manage a team of service ambassadors
• Exceptional customer service skills and professionalism with a passion for hospitality
• Able to work independently while adhering to established standards and procedures.
• Always maintain a professional and polished appearance, following the dress code policy.
• Possess exceptional communication and interpersonal skills.
• Exhibit strong organizational and time management skills.
• Proficiency in MS Office suite and other related software.
• Handle confidential information with utmost discretion.
• Friendly and positive attitude towards guests and team members.
• Familiarity with property safety, first aid, fire, and emergency procedures.
• Participate in training and workshops to enhance relevant skills and knowledge.

• Assist & support CM in the daily operational, administrative works and perform any tasks assigned by the Condominium Manager.
• Request for quotations and take lead to supervise two (2) technicians.
• Oversee theperformance of all term contractors and ensure delivery according to contract agreement.
• Assist & support Condominium Manager in the daily operational, administrative works and perform any tasks assigned by the CM.
• Request for quotations and take lead to supervise two (2) technicians.
• Oversee the performance of all term contractors and ensure delivery according to contract agreement.
• Ensure that we constantly satisfy our clients with excellent services that meet their business needs.
• Have a strong grip of BMSMA laws related to a condominium.

Integrated Real Estate Management, Property and Asset Management

What this job involves:

Playing a huge role in operations

The site’s daily operations will be at the heart of your role. You’ll work hand in hand with site managers to deliver only the best property management services. Having superb organisational skills will be vital to this role because you’ll make road maps on how to smooth out the daily operations of the designated sites. You’ll also help the manager in ensuring project success by preparing the environment, making it safe and efficient to operate in a industrial estate.

On top of these, you need to constantly wear your proactive hat as you will be responsible in the site’s upkeep and emergency/crisis management plans. Also part of your responsibilities is to stay on top of deadlines in verifying and settling term contract fees and ad hoc invoices.

Clearing the decks

In this role, you’ll need a strong presence of mind to put a lot of things in order. You’ll stay on top of maintenance activities and requirements with contractors or vendors to complete all repairs and maintenance based on timelines and standards. Do our OMS procedures and checklists follow rules and regulations? Are you keeping the maintenance stock inventory in check and replenished? Besides these, you will also audit and inspect sites and systems for any defects, come up with solutions and get hold of quotations. While you go through these, you will also hand over and take over units from tenants and ensure they adhere to the fitout procedures and safety processes.

Winning clients’ trust and confidence

At JLL, we value client satisfaction above all else; and an ideal candidate will uphold this vision. As Property Executive, you’ll ensure that we constantly satisfy our clients with excellent services that meet their business needs. You’ll also see to it that the site’s operation and tenants complies with relevant building statutory requirements. Likewise, you’ll champion good working relationships with various people such as client representatives, tenants and your team members.

Sound like you? To apply you need to be:

Well-versed in the field

You should have a Diploma in Building or Facilities disciplines from a recognised establishment with minimum of 3 years of experience (with M&E and / or civil / building background is preferred) or ITE / NTC facility management or technical disciplines or market equivalent in facility management works with minimum of 5 years of experience. Have you received exposure to any commercial operation management software before? Do you consider yourself a pro with Microsoft Office? If yes, you might be the candidate we’re in search for!

Up to snuff

Can you clearly and effectively communicate your ideas with people — no matter their levels? Are you an independent-thinking professional who has outstanding organizational skills? Do you know to address complex problems while keeping a professional stance at all times? You’ll find yourself in a fast-paced environment, so you should know how to stay afloat despite difficulties. An ideal candidate is well-versed in both oral and written communication and possesses positivity and a can-do attitude. Likewise, you’ll be expected to be know the ins and outs of trends in technology.

Pleasant to be around with

Building smooth relationships with people will help you succeed in this role, so it will be good for you if you’re a go-getter with a warm and positive attitude. It also shouldn’t be hard for you to stay calm in the face of crises at work, especially in dealing with client representatives and occupants.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Job Description

As a Technical Executive, you will be responsible for overseeing the technical aspects of property management and maintenance. You will work closely with property managers and maintenance teams to ensure that properties are well-maintained, efficient, and meet regulatory requirements. This role requires a strong technical background, excellent organizational skills, and the ability to manage multiple projects simultaneously. The ideal candidate will have knowledge of building systems, technology infrastructure, and experience in implementing energy-efficient solutions.

Key Responsibilities:
Technical Property Management:

• Oversee the technical aspects of property management, including building systems, infrastructure, and maintenance protocols.

Maintenance Planning and Execution:

• Collaborate with property managers to develop and implement preventive maintenance plans, ensuring that building systems, equipment, and infrastructure are functioning optimally.
  

Energy Efficiency:

• Identify opportunities to optimize energy usage in buildings and implement sustainable solutions to drive energy efficiency and cost savings. Stay updated on energy regulations and rebates to maximize efficiency and compliance.
  

Vendor Management:

• Engage and manage relationships with service providers, contractors, and suppliers for technical maintenance and repairs.
• Ensure timely completion of tasks and adherence to quality standards.

Technical Assessments and Audits:

• Conduct regular inspections and assessments of properties to identify maintenance needs, potential risks, and compliance with technical standards and regulations.
• Develop action plans to address identified issues.
  

Budgeting and Cost Management:

• Assist in the preparation and management of the technical budget, monitoring expenses, and optimizing costs while maintaining quality standards.
  

Technology Integration:

• Evaluate and implement emerging technologies and systems to enhance property operations, such as building automation, security systems, IoT devices, and energy management software.
  

Compliance and Regulations:

• Stay updated on local building codes, safety regulations, and environmental requirements.
• Ensure properties comply with relevant standards and implement necessary remedial actions.
  

Communication and Coordination:

• Collaborate with property management teams, tenants, and other stakeholders to address technical issues, provide updates on maintenance projects, and ensure timely resolution of concerns.
  

Documentation and Reporting:

• Maintain accurate and up-to-date records of property maintenance activities, contracts, service agreements, and technical documentation.
• Prepare reports on building performance, maintenance activities, and expense tracking.
  

Qualifications:

• Diploma or Degree in Engineering, Facilities Management, or a related field with 3 years experience.
• Proven experience in property management or technical maintenance roles.
• Strong knowledge of building systems, including HVAC, electrical, plumbing, and fire safety systems.
• Familiarity with energy management systems and sustainability practices.
• Excellent organizational and project management skills.
• Strong problem-solving and decision-making abilities.
• Ability to prioritize and manage multiple tasks and projects simultaneously.
• Good communication and interpersonal skills to collaborate with various stakeholders.
• Knowledge of local building codes, safety regulations, and environmental standards.
• Proficiency in using property management software and tools.
  Valid certifications in relevant technical areas (e.g., HVAC, electrical) are a plus.