Total 334 Administrative / Clerical job vacancies in Washington, Tyne and Wear, NE38 7HQ

Duties include but are not limited to:

• Leads initiatives and participates fully in planning, implementing, coordinating, and evaluating of ILAB administrative functions.
• Serves as a key member of the ODUS staff, making substantial contributions to overall program planning, policy, and internal and external coordination.
• Provide expert advice and counsel on administrative operations and policies and on the availability and use of resources to achieve ILAB's mission and goals.
• Serves as an expert and has oversight over the budget, human resources, procurement, information technology, and other administrative functions.
• Analyzes and strengthens internal policies and assists in developing processes and procedures.
• Advises the Deputy Undersecretary, Associate Deputy Undersecretaries, and the Chief of Staff on any issues identified and recommends solutions.
• Ensures the planning, provision, and coordination of administrative and office services and support, including space management, telecommunications, repairs, travel, training, records management, safety and health, COOP coordination, budget, procurement, human resources, IT access, and personnel security/badge process.
• Keeps abreast of and ensures compliance with regulations, policies, and laws and communicates effectively to the Bureau leadership on administrative requirements and developments with OASAM. DOL, OMB, OPM, and Congress which pertain to lLAB or impact plans and programs.
• Provides authoritative advice, guidance, and overall direction for administrative and management services to ILAB.
• Keeps abreast of and ensures compliance with regulations, policies, and laws and communicates effectively to the Bureau leadership on administrative requirements and developments with OASAM. DOL, OMB, OPM, and Congress which pertain to lLAB or impact plans and programs.
• Provides authoritative advice, guidance, and overall direction for administrative and management services to ILAB.
• Serves on the ODUS leadership team and as the key advisor to the Deputy Undersecretary, Associate Deputy Undersecretaries, Chief of Staff, Office Directors, and other supervisors in administration and management.
• Plans work to be accomplished by subordinates; makes assignments based on capability and expertise; evaluates the work performance of subordinates; develops performance standards; gives advice or instruction to subordinates on work and administrative matters; and identifies developmental and training needs of employees, providing or arranging for needed development or training.
• Interviews candidates for positions; recommend appointment, promotion, or assignment for positions; hears or resolves complaints from employees; refers group grievances and more serious unresolved complaints to a higher level; and effects disciplinary measures.
• Responsible for ensuring all personnel management actions are following merit principles and Equal Employment Opportunity (EEO) program guidance.
• Provides leadership and direction in preparing any request from the Department of Labor administrative offices, ensuring a proper
  response, compliance with timelines, etc.
• Serves as a confidential advisor to the Deputy Undersecretary and has access to confidential and sensitive information regarding personnel and management issues.

As a/an Program Manager, you will:

• Interface both internally and externally to assure that the Division effort will result in quality projects on time and at a reasonable cost.
• Provide leadership in establishing and maintaining effective management processes.
• Work closely with internal customers providing continuity of leadership in assessing Division mission and work requirements and in developing overall plans, goals, and objectives. Confer with Directors and managers to establish broad mission requirements and objectives, plan for accomplishment, review status and progress, provide management guidance and direction, and provide advice and/or decision on policy matters.
• Establish and maintain partnership with customers. Conduct periodic coordination meetings and program reviews to ensure full understanding and communication on critical project issues.

As a HR Specialist (ER/LR), you will perform the following duties:

• Manage major management functions, including concepts, laws, and public policy issues.
• Assess the political and institutional environment; analyze and relate complex variables to a specific policy issue and frame feasible options.
• Research, recommend, and implement policies that lead directly to the accomplishment of major programs.
• Serve as a technical advisor on all aspects of labor relations and prepare and provide required correspondence/information/documentation for case preparation involving third-party review.
• Provide expert advice and counseling regarding complex conduct and discipline issues; grievances and appeals; adverse actions; performance management; leave administration; reasonable accommodation; labor relations; merit system principles and prohibited personnel practices.
• Prepares disciplinary and adverse actions, performance-based actions, and other management-initiated non-disciplinary actions.
• Conducts investigations into employee allegations of misconduct and harassment.

Major duties for this position include, but are not limited to the following:

• Serve as the Customer Service Branch Chief for headquarters and key advisor to the Division Chief of Enterprise Service Desk on short and long range-goals for the Support Center (a.k.a. Enterprise Service Desk) in customer experience, operations, efficiencies, and quality of services.
• Lead the agency-wide, fast-paced Support Center team that is the single point of contact for IT and Applications support at the Department of Labor. Works with other IT managers to provide a cohesive customer experience.
• Lead and coordinate the Level 0 (self-service) services (e.g., web portal, chatbot, knowledge base).
• Oversee the 24/7 Level 1 (phone) support services. Apply industry standards and uses technology solutions and processes to ensure timely and quality support services on first contact.
• Manage the main walk-in location where consistent Level 2 (desk-side) services such as break-fix, IT hardware repairs and exchanges, and user support are provided.
• Apply the appropriate industry frameworks within the Support Center to fulfil the organization's vision, mission, and goals; ensuring high quality and cost-effective IT service delivery and a robust continuous improvement approach.
• Monitor and report on service level targets for incidents, problems, and requests fulfilment; regularly presenting performance results to the Agency executive leadership.
• Maintain and test contingency plans to ensure high availability of the Support Center services.
• Formulate and defend IT budget proposals and ensures maximum efficiency and cost-effectiveness in the use of IT resources.
• Develop performance standards and evaluates work performance of direct reports.
• Serve as one of the program managers for the labor services support contract.
• Perform other duties as assigned.

Major duties for this position include, but are not limited to the following:

• Serve as the Customer Service Branch Chief for headquarters and key advisor to the Division Chief of Enterprise Service Desk on short and long range-goals for the Support Center (a.k.a. Enterprise Service Desk) in customer experience, operations, efficiencies, and quality of services.
• Lead the agency-wide, fast-paced Support Center team that is the single point of contact for IT and Applications support at the Department of Labor. Works with other IT managers to provide a cohesive customer experience.
• Lead and coordinate the Level 0 (self-service) services (e.g., web portal, chatbot, knowledge base).
• Oversee the 24/7 Level 1 (phone) support services. Apply industry standards and uses technology solutions and processes to ensure timely and quality support services on first contact.
• Manage the main walk-in location where consistent Level 2 (desk-side) services such as break-fix, IT hardware repairs and exchanges, and user support are provided.
• Apply the appropriate industry frameworks within the Support Center to fulfil the organization's vision, mission, and goals; ensuring high quality and cost-effective IT service delivery and a robust continuous improvement approach.
• Monitor and report on service level targets for incidents, problems, and requests fulfilment; regularly presenting performance results to the Agency executive leadership.
• Maintain and test contingency plans to ensure high availability of the Support Center services.
• Formulate and defend IT budget proposals and ensures maximum efficiency and cost-effectiveness in the use of IT resources.
• Develop performance standards and evaluates work performance of direct reports.
• Serve as one of the program managers for the labor services support contract.
• Perform other duties as assigned.

• Respond to Federal Employees Health Benefits (FEHB) inquiries from Federal enrollees and/or their authorized representatives, including responses on appeals of disputed health benefit claims, benefits regulations, and other program related inquiries.
• Prepares written directives for the Contracting Officer's signature requiring carriers to provide benefits, as appropriate.
• Respond to general inquiries concerning disputed claim regulations, health insurance coverage, and Federal enrollment eligibility.
• Perform research and obtain additional information from outside sources, including the health benefits Plan and providers.
• Consult with internal clinical advisors (e.g. nurse) to resolve disputed health benefits claims and develop responses to inquiries and correspondence.
• Conduct thorough case analysis on disputed health benefits claims.
• Develop a written appeal response that is based on analysis and FEHB Program benefit policies and guidelines.
• Track trends and systemic claim processing errors that surface from the disputed claim appeal process in order to provide recommendations to the Health Insurance Specialists for carrier to take corrective action or make contract language improvements.

• Respond to Federal Employees Health Benefits (FEHB) inquiries from Federal enrollees and/or their authorized representatives, including responses on appeals of disputed health benefit claims, benefits regulations, and other program related inquiries.
• Prepares written directives for the Contracting Officer's signature requiring carriers to provide benefits, as appropriate.
• Respond to general inquiries concerning disputed claim regulations, health insurance coverage, and Federal enrollment eligibility.
• Perform research and obtain additional information from outside sources, including the health benefits Plan and providers.
• Consult with internal clinical advisors (e.g. nurse) to resolve disputed health benefits claims and develop responses to inquiries and correspondence.
• Conduct thorough case analysis on disputed health benefits claims.
• Develop a written appeal response that is based on analysis and FEHB Program benefit policies and guidelines.
• Track trends and systemic claim processing errors that surface from the disputed claim appeal process in order to provide recommendations to the Health Insurance Specialists for carrier to take corrective action or make contract language improvements.

Major Duties:

• Oversees and manages activities to ensure ITSM Tool configurations and ITIL process activities align to enterprise standards and meet identifies functional and technical requirements.
• Oversees the use of automation to execute verification tasks.
• Interacts with senior level executives across OIT, key operational and process stakeholders, and service management community members to respond to any and all service concerns regarding the identification and improvement of service issues.
• Directs the development and monitoring of programmatic metrics, evaluation of goal and objective accomplishment, and development and analysis of programmatic solutions to meet programmatic goals and objectives.
• Directs the development of regulations, directives, policies, operating procedures, guidance, position papers for use across VA.
• Works with appropriate parties to ensure verification criteria is clearly defined and followed.

As a Supervisory Human Resources Specialist (Benefits), you will perform the following duties:

• Provide leadership on all matters related to employee benefits processing procedures and practices within the Talent Management Office (TMO). Serving as the technical authority for developing and disseminating procedural guidance to appropriate offices.
• Provides program leadership for the formulation, establishment, and coordination of a retirement and employee benefits program; and develops interpretive material, and recommended courses of action, as a result of new legislation or major court, administrative, or top management decisions.
• Coordinates the application and implementation of new guidance and assures general consistency in interpretation.
• Coordinates and collaborates with DOC Headquarters HR Office, Bureau Liaisons Offices, and OPM on benefits and retirement functions.

FERC is an independent agency that regulates the interstate transmission of natural gas, oil, and electricity. The Commission also regulates natural gas and hydropower projects. As part of our goal, we are seeking highly skilled individuals to assist in carrying out the mission of our agency. Join the team and help solve the challenges of managing today’s energy markets and set policy direction for the energy industry at large.

The Commission is looking for an experienced senior leader to serve as the Deputy Secretary in the Office of the Secretary. The Deputy Secretary, reporting directly to the Secretary of the Commission, serves as a technical and program advisor. The incumbent assists the Secretary in providing direction to a diverse team of professionals in all matters relating to the receipt, distribution, orderly processing and coordination of filings for proceedings before the Commission; and for serving all official actions of the Commission as required under the Federal Power Act (FPA), the Natural Gas Act (NGA), Energy Policy Act of 2005, the Interstate Commerce Act, and other organic statutes. The Deputy Secretary serves as the Secretary’s expert advisor for developing plans and programs for effective management of OSEC program areas and maintains strong, effective working relationships with both internal and external constituencies. The incumbent serves as the chief advisor to the Secretary of the Federal Energy Regulatory Commission (Commission or FERC) advising the Secretary in the development of plans and programs for the effective and efficient management of all program areas of the Office of the Secretary (OSEC). The incumbent reports to the Secretary and represents OSEC in a variety of settings, including communicating with the FERC Chairman, members of the Commission, senior agency leadership, and external stakeholders.

Major Duties:

• Responsible for developing internal procedures to carry out day-to-day operations in accordance with governing laws, regulations, guidelines, policies, standards, and procedures of FERC and OSEC. This includes implementing and maintaining procedures to ensure all OSEC activities are handled effectively and efficiently; reviewing and updating workflow procedures to establish streamlined methods for draft order processing, agenda preparation; and issuance and service of all Commission decisions. Establishes project priorities, deadlines, and goals of all OSEC divisions and monitors procedures to guarantee that these responsibilities are fulfilled.
• Serves as an expert policy resource to the Secretary and senior agency leadership (on behalf of OSEC) and uses comprehensive knowledge of the workings of regulated industries and of the statutes and Commission regulations, policies, and precedent to direct the functions of OSEC.
• Reviews memoranda, white papers, and reports on complex issues concerning the industries the Commission regulates and Commission policies and practices and advises the Secretary on course of action. Drafts reports, studies, and memoranda on matters within the Secretary’s area of responsibility for use with Commission staff and leadership and for public dissemination.
• Under the guidance of the Secretary, develops and manages all aspects of OSEC’s budget including human capital related costs, contractor costs, costs for records and document management services provided by the National Archives and Records Administration and other federal agencies, and costs for legal research service provided by commercial entities. Ensures that the office’s budget items meet the guidelines established by the Office of the Executive Director and any other regulatory requirements and oversees tracking of costs and preparation of financial analyses.
• Assists the Secretary in collaboration, communication, and coordination among all Commission offices on procedural matters concerning processing of draft decisions in the Commission’s order and notice processing workflow management information systems and on procedural matters related to Commission voting.

-Enter data into the medical record for direct and indirect patient care activities such as research, quality management, external peer reviews, and utilization reviews.
-Follows all policies, Medical Center Memoranda (MCM), and Veterans Health Administration (VHA) directives related to the filing and scanning of documents and records.
-Manages the receipt and scanning of documents, both internal and external, to the medical center such as from physician offices, community-based outpatient clinics, laboratories, and imaging facilities.-Responsible for closing consults associated with the Office of Community Care (OCC) program.
-Upon receipt of record, ensures all necessary health and administrative information is integrated into the Electronic Health Record (EHR) through scanning hardware., Center imaging software, and/or vendor software.
-Studies the contents of incoming documents which concern complex or specialized; determining placement in the filing system.
-Conducts information searches for reference materials or research related to specific programs.-Sorts a variety of loose documents daily and scans materials as appropriate, ensuring scanning is done in a timely manner and within the established guidelines.
-Utilizes a personal computer to retrieve electronic documents and files, performs data entry, compose, edit, transmit and receive correspondence.-Investigates and corrects problems with records received from within the medical center and other facilities, identifying and suggesting solutions to problems with transferring and receiving information to or from other VA facilities.
-Prioritizes information requests and performs follow-up activities.

Promotion Potential: This position is at the full-performance level of GS-04.

Work Schedule: Monday-Friday; 8:00am-4:30pm
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: File Clerk/PD70424A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

• • Responsible for daily activities and provide overall direction and supervision under the administrative functions of financial programs; fiscal; personnel; property and supply; common services; management analysis.
• • Coordinates the budget preparation and consolidates, summarizes, and oversees the preparation of justification for the overall financial plan for approval by the Superintendent.
• • Provide administrative direction to personnel management program in accordance with established standards and policies.
• • Counsel employees regarding benefits, represents management in Labor Relations, and conducts training sessions on administrative matters.
• • Provides oversight on all Public Law 93-638 contract programs.
• • Conduct studies and makes recommendations on utilization of office space, equipment and organizational structure for maximum benefits, to include communications utilities, and duplication of services.

• Analyzes, forecasts, and interprets functions associated with the management and control of resources or funds, tracking and control of funds for the organization’s programs and activities.
• Furnishes technical interpretation and/or guidance to the financial managers regarding finance system requirements.
• Communicates in writing, to present presentations, correspondence, and reports.
• Conducts research into regulatory material to locate appropriate procedures for various financial transactions.
• Analyzes facts, identifies problems, reports findings, makes conclusions, and recommends corrective or other appropriate action in carrying out routine analytical assignments.