Total 507 Director/C-Level job vacancies in D10 Ardmore, Bukit Timah, Holland Road, Tanglin

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."

Key Responsibilities:

• Directly involved in advisory support to the team in daily AML tasks such as onboarding assessment, account reviews, client update / change in circumstances, name screening and transaction monitoring, review and approval of matters escalated to Compliance such as payments.
• Ongoing management of the Second Line of Defence AML compliance program in accordance with Group directives, policies and applicable local regulatory requirements; conduct AML key controls as part of the compliance monitoring program.
• Conduct Quality Assurance checks on sampled Onboarding and Periodic Reviews.
• Conduct investigation of suspicious transactions and filing of suspicious transaction reports where required.
• Perform gap analysis on new/change in AML regulations to ensure that AML compliance is aligned with regulatory standards; identify areas for improvements and involve stakeholders for resolution.
• Maintain and update AML-related procedures and working instructions.
• Conduct periodic awareness briefing and staff trainings on regulatory requirements, internal policies and procedures pertaining to AML. Promote and manage compliance risk culture and local practice of regulatory compliance and ethical standards.
• Periodic and ad-hoc regulatory reporting or AML survey.
• Support Team in providing AML / compliance advisory support to colleagues, senior management and key stakeholders in AML and Financial Crime matters.
• Support Team in initiatives and projects, audits, reviews and investigations relating to AML and Financial Crime Compliance, and any other duties assigned by Team Head.
• Build relationships and credibility with stakeholders.
• Support Team Head in providing supervisory and guidance to the junior AML officers.
• Ensure that the AML team members are well equipped with the required knowledge and updated on the latest regulatory requirements.
• Participate and support global or regional compliance projects related to AML Compliance function.

Experience and qualifications:

• Degree holder with minimum 8 years of work experience, preferably in Private banking with experience in either AML compliance/KYC/Onboarding/KYC Quality Assurance.
• Good knowledge of MAS Notice 626 requirements and private banking industry practice.

· To perform weekly and daily ordering of ingredients for individual sections

· Supervise all cooking activities to ensure dishes are prepared in accordance to the established recipes

· Prepare mise-en-place/ingredients and ensure smooth day-to-day operations

· Ensure the highest standard of cleanliness in the kitchen at all times

· Train new employees in order to ensure consistency in food presentation, taste and texture

· Appraise the performance of the subordinate and make recommendations for promotions or other actions

· Ensuring that kitchen staff adhere to quality, hygiene and cleanliness standards

· Co-ordinate and oversee the receiving/collection of delivery of materials from suppliers

· Dealing with suppliers and ensuring that they supply quality goods at affordable prices

· Set-up for new restaurant

· Make reports on all matters pertaining to kitchen operation

· Menu planning & costing

· Creating new product and recipes

· Maintain a high standard of personal hygiene and observe all guidelines pertaining to the handling and preparation of orders

· Minimum GCE N-Level or ITE qualifications

· Minimum 10 years working experience in F&B or relevant experience

· Possess passion in culinary

· Positive attitude with ability to influence and lead a team

· Possess WSQ Food & Hygiene Certificate

· Good understanding of procedures related to kitchen operation

· Able to do split shift and work on weekends and public holidays

· Able to multi-task, adapt to fast paced environment and work under pressure

· Uphold excellent food hygiene and kitchen safety practices

· Able to speak japanese to liaise with japanese R&D team

· To perform weekly and daily ordering of ingredients for individual sections

· Supervise all cooking activities to ensure dishes are prepared in accordance to the established recipes

· Prepare mise-en-place/ingredients and ensure smooth day-to-day operations

· Ensure the highest standard of cleanliness in the kitchen at all times

· Train new employees in order to ensure consistency in food presentation, taste and texture

· Appraise the performance of the subordinate and make recommendations for promotions or other actions

· Ensuring that kitchen staff adhere to quality, hygiene and cleanliness standards

· Co-ordinate and oversee the receiving/collection of delivery of materials from suppliers

· Dealing with suppliers and ensuring that they supply quality goods at affordable prices

· Set-up for new restaurant

· Make reports on all matters pertaining to kitchen operation

· Menu planning & costing

· Creating new product and recipes

· Maintain a high standard of personal hygiene and observe all guidelines pertaining to the handling and preparation of orders

· Minimum GCE N-Level or ITE qualifications

· Minimum 10 years working experience in F&B or relevant experience

· Possess passion in culinary

· Positive attitude with ability to influence and lead a team

· Possess WSQ Food & Hygiene Certificate

· Good understanding of procedures related to kitchen operation

· Able to do split shift and work on weekends and public holidays

· Able to multi-task, adapt to fast paced environment and work under pressure

· Uphold excellent food hygiene and kitchen safety practices

· Able to speak japanese to liaise with japanese R&D team

This role is responsible for organizing the operations standards and approach to drive and achieve cost to serve targets, compliance standards. The incumbent will also support commercial solutioning requirements including integration of various services to formulate a customer response. Oftentimes the customer solutioning is triggered by a formal customer request. It is responsible for ensuring strict compliance to process standards to ensure service texture consistency across Asia. Role will deliver continuous improvement on processes to meet business and efficiency requirements, ensuring process stability and capability. The incumbent will work with operating regions to deliver compliance to operational KPI's that meet industry and customer requirements.

Process Engineering & Performance Management
- Manage, reengineer and enhance operations processes for all LOBs, ensuring standardization as appropriate, stability and capability versus market demands. Design, re-Engineer and deploy OTC process and seamlessly links the FLO to the GBS across all functions.
- Ensure strict compliance to process standards to ensure service texture consistency. This includes the development of an operational organization which will support our standard process.
- Continuously enhance processes to meet business and efficiency requirements. This includes performing ad-hoc reviews and audits of standard operating procedures to streamline and automate operations.
- Deployment of relevant operational KPI’s that ensures high level of service delivery. Work with regional and key account owners to define Service level commitments that is clearly linked to our cost to serve. Any exceptions will need commercial and operational leadership approvals to ensure relevant are costs or approved.

Operations Excellence & Management
- Develop and maintain systems to establish standards and measurements relating to activities and products to instill a performance-based measurement culture.
- Develop quality data sources and conduct statistical quality control.
- Deal with non-compliance cases timely and reduce the impact to business.
- Vendor management and build strong relationships with the vendors. Conduct routine audits on quality of vendors’ services provided, ensure alignment with SLA.
- Negotiate for better rates with vendors for APLL group (purchasing power).
- Develop a process to develop internal capability in managing operations.
- Coordinate the Continuous Improvement activities to provide broader business benefits and a centralized focus whilst establishing a common reporting methodology.
- Organize the appointed region’s operations standards and approach to drive and achieve cost to serve targets, compliance standards.
- With Regional Leadership, measure use of resources and ensure high level of productivity to lower cost.
- Drive unit metrics mindset and measure outputs consistently to power cost improvement. Develop and prepare regular statistical reports and monitoring tools on project operation performance – performance reports, productivity reports, costing reports etc.
- Determine operational metrics by studying business models; gathering information; evaluating output requirements and formats.
- Review and interpret operational data to identify operational issues and provide solutions which optimize service levels, efficiency, and overall process flows.
- With Regional teams, support the development on organizational design the meets efficiency and commercial growth objectives.

Solutions Engineering and Commercial Support
- Support the logistics and solutions engineering requirements of commercial pursuit which includes the integration of physical, information and document solutions relevant to complex pursuits.
- Work with other stakeholders on new business & innovation activities to support new service development to enable an aligned approach.

Leadership
- Lead and develop team members to drive and manage transformational change.
- Manage resources including tackling staff performance issues and identification of training needs, reviewing productivity and local recruitment.
- Ability to inspire teams to accomplish objectives.
- Drive thought leadership in scope with intention of improving our product to compete and cost to serve.
- Engage Commercial, Regional Leadership teams, Functional Leads, and external stakeholders to effectively to carry out above responsibilities.
- Lead in the implementation of Greater Asia’s initiatives to achieve regional goals.

Financial
- Support achievement of CM, OI relevant to scope
- Review annual budget and present to Senior Leadership team.
- Meet or exceed budget for the department.
- Monitor weekly operation movement and performance based upon agreed KPIs.

Qualifications

-Degree or equivalent in Business, Logistics, or related field

-Minimum 8-10 years of experience working in multinational corporations; preferably in transportation, freight, supply chain or logistics industry.
-Experience in implementing LEAN and six sigma methodologies.
-At least 5 years of team management experience managing a large team of more than 10; preferably in global transportation.

Job Description & Requirements

The Business Development Director leads all business development efforts within the organisation, including the development and implementation of business development strategies and activities.

He/She spearheads business growth through expanding current businesses and exploring new markets and opportunities. He/She also leads business development activities through cross-function collaborations. He/She grows the market share of the organisation through partnerships, Joint Ventures (JV) and Mergers and Acquisitions (M&A).

He/She is assertive and insightful, and possesses strong business acumen that enables him/her to seek out new growth opportunities. He/She keeps abreast of market trends, industry events, competitors and clients' needs in order to pursue growth opportunities. He/She is able to respond quickly to improve the effectiveness of current plans to ensure success in a competitive and global market place.

He/She maintains rapport with potential and existing clients, and networks extensively outside of the office to develop business relationships.

Responsibilities

• Communicate business development strategies with key internal stakeholders.
• Confirm business agreements with identified partners, suppliers and vendors according to existing market expansion plans.
• Define research scope and objectives to understand business environment.
• Develop plans for new market entry, existing market expansion and resource management.
• Drive engagement with new target customer segments with other departments.
• Evaluate business opportunities using business analytical tools.
• Evaluate new businesses and regional relationships to increase market share through partnerships, Mergers and Acquisitions (M&A) and Joint Ventures (JV).
• Evaluate strategies to leverage relationships and network for business opportunities and partnerships.
• Lead M&A, JV and partnerships negotiations.
• Lead conversion of proposals to confirmed M&A and JV deals.
• Lead delivery of solutions to clients' needs with other departments.
• Lead identification of opportunities to enhance current products and services with internal stakeholders.
• Lead monitoring of targets and goals with internal stakeholders.
• Lead relationship building with industry players.
• Perform cost-benefit analysis of M&A, JV and partnerships deals.
• Review business development strategies to ensure alignment with overall corporate strategies.
• Review due diligence reports on M&A and JV deals.
• Review emerging trends and market movements to identify potential revenue streams and business threats.
• Work with internal stakeholders to adapt existing products and services for new markets and business opportunities.

About the role

The Associate Director will be a key leader within the Corporate Reputation (CPR) and Public Affairs (PA) team at Ipsos Singapore. This role involves managing a diverse portfolio of public and private sector client projects, overseeing a team of researchers, and ensuring successful project execution. The Associate Director must possess a deep understanding of research methodologies and the ability to translate data into actionable insights for clients.

What you will do

1. Team & Project Management:

• Lead and manage a team of researchers, providing guidance, mentorship, and support in their professional development. This includes conducting performance reviews and creating development plans in collaboration with the business area Director.
• Oversee the execution of both CPR and PA projects, ensuring timely delivery, high-quality outputs, and client satisfaction.
• Direct complex, high-value projects, demonstrating advanced research skills and knowledge.
• Take ownership of project profitability and manage budgets effectively.
• Proactively resolve project-related issues and ensure the team operates efficiently.

2. Client Engagement & Business Development:

• Build and maintain strong relationships with existing clients, understanding their needs and identifying opportunities for repeat business.
• Actively participate in business development initiatives, contributing to the growth of the CPR and PA business unit.
• Collaborate with the business area Director to develop and implement client development plans.
• Represent Ipsos as a brand ambassador, showcasing the company's expertise and values to clients.

3. Research & Insights:

• Design and implement research projects utilizing advanced qualitative and quantitative techniques.
• Analyze research data to generate meaningful insights that address client challenges and inform their decision-making.
• Deliver compelling presentations and workshops to clients, effectively communicating research findings and recommendations.
• Stay abreast of industry trends and best practices in corporate reputation, public affairs, and market research.

Who you are

The ideal candidate will be a highly motivated and experienced research professional with a proven track record in corporate reputation and/or public affairs. You should possess;

• Substantial experience in managing research projects and teams, ideally within a consultancy or agency environment.
• Strong understanding of both qualitative and quantitative research methodologies, with the ability to apply them appropriately to different client challenges.
• Excellent communication, presentation, and interpersonal skills, with the ability to build rapport with clients and colleagues at all levels.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• A deep understanding of the Singaporean business landscape, including both the public and private sectors.

Are you someone with seafaring background combined with shore experience in the crewing department looking for your next career progression as a Crewing Director for a fleet of Oil tankers?

This is an excellent opportunity to lead a sizeable team and manage 100+ vessels in a operational excellent role within the crewing department in Singapore for a growing shipping conglomerate.

The ideal candidate is someone who has managed a team in the past, prior seafaring background as a Master/Chief Engineer and with an understanding of oil tanker matrix.

Please note that only shortlisted candidates will be notified.

POSITION SUMMARY

Responsible for proactively soliciting and managing large group with meeting/catering opportunities with significant revenue potential. Manages and converts all corporate group/catering opportunities not handled by the MICE team of 79 rooms and below. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over to the Event Management team properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience:

High school diploma; 5 years’ experience in the sales and marketing, guest services or related professional area. OR

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK SALES ACTIVITIES

Understanding Market Opportunities & Driving Revenue:

• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Partners with group/catering counterpart to effectively manage the business opportunity.
• Responds to incoming group/catering opportunities for the property that are outside parameters of the Group Sales.
• Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals. Focuses efforts on group/catering accounts with significant potential sales revenue.
• Develops effective group/catering sales plans and actions. Designs, develops and sells creative catered events.

Maximizes revenue by upselling packages and creative food and beverage:

• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for each property based on market conditions and individual property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Providing Exceptional Customer Service:

• Handles complex business with significant revenue potential as well as significant customer expectations.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
• Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Provides excellent customer service in order to grow share of the account.

Executes brand’s Customer Service Standards and property’s Brand Standards:

• Executes and supports the business Customer Service Standards and property’s Brand Standards. Participates in and practices daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships:

• Works collaboratively with off-property sales channels (e.g., Group Sales, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
• Manages and develops relationships with key internal and external stakeholders. Uses sales resources and administrative/support staff.

Additional Responsibilities:

• Utilizes intranet for resources and information. Conducts site inspections.
• Creates contracts as required.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

• Overseeing the daily business and administrative operations and improving operating procedures for optimal efficiency
• Assessing and enhancing the efficiency of internal and external operational processes
• Leading and motivating staff to achieve sales and organisational objectives
• Overseeing the recruitment process to attract the best candidates and reduce employee turnover
• Mentoring and inspiring employees to key into the vision of management
• Establishing policies that improve and promote company vision and culture
• Evaluating company performance and recommend strategies to improve results
• Collaborating with management and other stakeholders to raise capital and carry out other business-expanding strategies

Post a jobReady to get started?

Are you a strategic visionary with a passion for building brands that resonate in the dynamic Asia-Pacific market? Do you thrive on uncovering insights and crafting strategies that drive tangible business results?

As Chief Strategy Officer, you will be a key driver of strategic growth and excellence across our APAC client portfolio. You will lead strategic initiatives for both consumer and corporate brands, cultivate a collaborative and innovative team culture, and act as a trusted advisor to senior client stakeholders, guiding their brand strategies into the future. Additionally, you will leverage data and insights to identify and capitalize on emerging trends, ensuring the APAC region's voice is heard in the development and implementation of global strategies.

The ideal candidate for this role is an inspiring and empowering leader with a deep understanding of the APAC market and its nuances. They thrive in fast-paced, collaborative environments, readily embrace new challenges, and possess a genuine passion for the transformative power of brands.

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing.

Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

The Director, Digital Performance & Adoption (APAC) will provide clear accountability and leadership in working with hotels located in APAC to optimize the performance of their digital direct business, and digital products. This role will partner with the Digital Products organization and properties to uncover regional and local performance optimization opportunities, develop strategies to close performance gaps, and enable the realization of critical performance targets. Primary areas of performance will include conversion, bookings, ancillary revenue capture, as well as app and chat adoption.

As part of this role, the Director will help develop a thorough digital performance governance program. This will also include the creation, augmentation, and management of digital performance reporting to be used by APAC property teams.

Job Description:

1) Performance Management

· Lead digital performance reviews.

· Conduct / champion / lead regular stakeholder management meetings (across corporate, regions, and properties).

· Proactively identify and prioritize areas of opportunity.

2) Insights & Analysis

· Develop reporting to support performance management.

· Proactively identify areas of opportunity for performance improvement.

· Identify forward looking performance and adoption trends.

· Identify test and learn opportunities, and work with test and learn teams to structure and implement tests.

3) Solution Development

· Identify innovative digital and digital marketing solutions to close performance gaps.

· Work cross-functionally to bring to life, and enable digital solutions globally, regionally and at property level.

Education:

· Bachelor's Degree in Business.

Work Experience:

· 7+ years of experience in a fast-paced environment.

· Proven track record in digital performance management and performance optimization.

· Experience in building workable digital marketing solutions to improve performance.

· Experience standing up processes and policies.

· Experience in business intelligence and developing reporting.

· Experience in digital product management, ecommerce, and/or digital applications.

· Experience leading other digital managers and analysts.

· Experience working between corporate, regional and local properties or offices.

· Experience in travel and hospitality a benefit but not required.

· Proven track record of advancement and high performance.

Desired Skills:

· “Athletic” Problem Solver: An ability quickly break down ambiguous problems no matter the context. The skill to identify root causes at pace and synthesize an approach to problem investigation and resolution.

· Analytical Horsepower:An ability to interpret data in order to arrrive at next level insights and translate into a roadmap of features, actions and hypotheses to validate via test and learn.

· Communication & Storytelling: Skilled in the ability to construct narratives to obtain property / ownership buy-in.

· Create Buy-In: develops strong relationships across functions, properties and management levels, generating continuous collaboration, iteration, input, and buy-in from others.

· Proactive Self-Starter: delivers results while managing multiple priorities in a dynamic and ever-changing environment; resilient and can operate autonomously.

· Delivery Success: Proven track record of taking solutions from ideation through stakeholdering, planning, implementation and launch.

Travel: 10% to 20%.

Key Behaviourial Competencies:

· Ability to deal professionally, courteously and effectively with all levels of management and other internal and external business contacts.

· Takes initiative to solve problems and deal with unexpected issues and follow-up to completion.

· Productive self-starter who is flexible, co-operative, and receptive to challenges.

· A positive and professional attitude

· Proactive and solution driven.

Key Functional Competencies:

· Strong understanding of Ecommerce best practices; A/B testing; and analytics platforms.

· Strong understanding of digital marketing practices.

· Strong understanding of User experience and Digital Product Design.

· Strong program management skills.

Technical Skills and Knowledge:

· Knowledge of business and marketing practices.

· Knowledge in working with Adobe Analytics, Google Analytics, Firebase, Google Data Studio.

· Proficiency in Word, Excel and PowerPoint, Figma, InVision, Canva, Keynote, and Adobe Creative Cloud required.

· Knowledge in SQL, relational and non-relational databases.

· Knowledge of Front-end development and mobile app development.

Created by founder-owner Christina Ong and headquartered in Singapore, the COMO Group represents an integrated approach to living well, grounded in a celebration of creativity, respect for authenticity, and committed service. The Group’s businesses can be found in 15 countries and extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and gourmet foods (SuperNature, Culina), dining (Candlenut, Cedric Grolet Singapore, COMO Cuisine, COTE Singapore, Glow, Ippoh Tempura Bar by Ippoh Ginza, The Dempsey Cookhouse and Bar, Pangium, Torno Subito), and philanthropy (COMO Foundation). In Singapore, the Group’s integrated approach to the luxury lifestyle is found in two destinations: COMO Dempsey and COMO Orchard

JOB SUMMARY

Responsible to lead and manage the Corporate HR function within COMO Group Office, and providing leadership at Group level and business partnering to Business Units. Ensures effective delivery of HR operational requirements for the Group Office and Business Unit HR teams to support business objectives.

JOB RESPONSIBILITIES

General HR

• Provide functional expertise on effective HR policies across the COMO Group and to ensure alignment of HR practices. Ensure COMO Group and Business Unit (BU) HR Policies and Practices complies with current country specific employment regulations, policies and data protection laws.
• Provide functional expertise to ensure COMO Group Office organisational structure is effective to support existing Business Units (BUs), the Group Office and future needs. This includes Group Office HR budget planning commensurate to business size.
• To work with Business Units to evolve organizational Structure and HR Budget in line with business needs and goals.
• To identify and develop long term succession planning across various senior leadership roles within COMO Group.
• Provide professional leadership, support and development to Group Office HR team members to increase knowledge, share best practice and to ensure that relevant professional standards are met.
• Provide leadership guidance and functional support to BU HR team leaders (either as a direct or matrix reporting) to ensure execution of corporate HR initiatives / projects including consolidation of HR reports.
• Collaborate with the Corporate Marketing team to strengthen Employer Branding and Employee engagement, to establish COMO Group as an Employer of Choice.
• Manage employee grievances for Group Office, cross-BU and senior levels in accordance with prevailing Company policies and ensure effective resolution.
• Undertake and participate in key HR projects as required as part of COMO Group business development and/or new initiatives to enhance branding, revenue and/or business efficiency.

HR Information Systems

• Ensuring that HR information systems are accurate, efficient and fit-for-purpose to business needs.
• Drive the HR technology roadmap, driving alignment across COMO Group. This includes continuous review of existing technology stack to improve HR service delivery and enhanced employee experience.

Learning & Development

• Develop, implement and evaluate Senior Management Development programmes
• Senior management onboarding and integration into COMO community
• Drive performance management as a priority across the Group and BUs,
• Assess and develop organisational capabilities to achieve short and medium term business goals.

Talent Acquisition

• Develop and implement Talent Acquisition roadmap to meet business needs, including effective recruitment platforms, sourcing methods and optimised processes for successful candidate selection.

Compensation & Benefits

• Ensure that COMO Group offers compensation and benefits that are competitive and attractive.
• Develop and implement schemes to reward performance

Job Summary:

The Business Development Director - Finance (China Market) is responsible for identifying and capturing new business opportunities within the Chinese financial sector. This role requires strategic planning, cultural insight, and relationship-building skills to expand the company's footprint and drive revenue growth in one of the world's most dynamic markets. The ideal candidate will have a deep understanding of financial products, market trends, and regulatory requirements specific to China.

Key Responsibilities:

1. Market Research and Analysis:

- Conduct in-depth market research to identify trends, opportunities, and competitive landscapes within the Chinese financial sector.

- Analyze economic developments and regulatory changes impacting the finance industry in China.

2. Strategy Development:

- Develop and execute strategic business development plans tailored to the Chinese market.

- Collaborate with senior management to align strategies with organizational goals, particularly in the context of China's financial environment.

3. Client Acquisition and Relationship Management:

- Identify, target, and secure new clients within the Chinese financial market, including banks, investment firms, and fintech companies.

- Cultivate and maintain strong relationships with existing and potential clients, ensuring high levels of satisfaction and retention.

4. Partnerships and Collaboration:

- Establish partnerships with key stakeholders in China's financial sector, including regulatory bodies and industry associations.

- Engage in negotiations and contract discussions, ensuring compliance with local regulations and cultural nuances.

5. Sales and Revenue Growth:

- Develop tailored strategies to increase the sales of financial products and services specific to the needs and preferences of the Chinese market.

- Collaborate with the sales team to meet revenue targets and drive growth within China.

6. Cultural and Regulatory Adaptation:

- Stay informed about the regulatory landscape and cultural dynamics in China, ensuring that business strategies are compliant and culturally appropriate.

- Provide insights and training to internal teams about doing business in China effectively.

7. Reporting and Documentation:

- Prepare comprehensive business development reports, proposals, and strategic plans, focusing on the China market.

- Maintain accurate records of activities and progress using CRM and financial management software.

Qualifications:

- Bachelor's degree in Finance, Business Administration, or a related field (Master's degree is advantageous).

- Proven track record in business development or sales within the finance industry, with experience in the Chinese market.

- Strong understanding of financial products, services, and market dynamics in China.

- Familiarity with Chinese business culture and regulatory requirements.

Skills:

- Excellent financial analysis and strategic planning skills.

- Proficiency in Mandarin and English (both written and spoken) is highly preferred.

- Strong communication, negotiation, and interpersonal skills.

- Ability to work independently and in cross-cultural teams.

- Proficiency in financial modeling, Microsoft Office Suite, and CRM software.

Experience:

- Minimum of 5 to 8 years of experience in a business development or sales role, with a focus on China.

- Experience working with Chinese financial institutions or fintech companies is a significant advantage.

Working Conditions:

- Requires travel to China and potentially other regions to meet with clients and partners.

- Flexibility in working hours to accommodate clients and partners in different time zones, including China.

CONTEX AND PURPOSE OF THE ROLE

Avolta sees great growth potential in APAC and has set the region as a top strategic priority, aiming to grow the business to Euro 1 bn in a few years. It has recently set up a regional HQ in Singapore and is actively building capabilities, with omnichannel customer experience being a key one.

The Omnichannel Experience Director is a key member of the APAC leadership team, with the purpose of leading all efforts in delivering a traveler-centric, connected, personalized and seamless customer experience for the company in Asia Pacific (APAC) across all lines of business (Food & Beverage and Retail).

KEY RESPONSIBILITIES

The Omnichannel Experience Director will be responsible for the Company’s overall Digital Strategy, Roadmap, and Implementation in APAC, in partnership with IT, Operations, the global Digital and Marketing functions.

Specially the role will be responsible for

Customer experience design and implementation

• Leads customer journey mapping across disciplines, brands, and all digital channels.
• Designs and manages the digital customer journey through all “on-site” endpoints, including Point of Sale, Self-Order, Self-Checkout, QR Codes, Mobile Pay, and other digitally enabled customer interactions.
• Guides Operational deployment, training, and implementation of the customer journey enablement through on-site endpoints.
• Develops, in consultation with senior leadership, KPIs, analytical requirements, standards, reporting, and proper procedures to share program success

Omnichannel product management

• Designs and manages virtual customer touchpoints as part of the company’s Omni Channel global product portfolio.
• Supports Omni Channel product requirements in the product design process, in partnership with the global digital function and the rest of the business.
• Manages Omni Channel products in APAC, including e-Commerce and Loyalty Programs.
• Ensures top-tier content delivery and establishes protocols for regular updates, edits, and changes

Marketing, CRM and partnership

• Manages relevant activities in Marketing (such as partnerships, social media, and promotional plan and entertainment).
• Participates in the establishment of an APAC Customer Resource Management (CRM) program.
• Manages Smart store program
• Directs digital product promotions/activations in partnership with commercial

QUALIFICATIONS:

Industry & Functional Expertise

• 10+ years of experience in leading digital and/or marketing functions in an omnichannel environment.
• Experienced in retail, F&B, airline or hospitality businesses.
• Deep understanding of APAC consumers, digital trends and data privacy regulations
• Experienced in working in a complex global business with a matrix organization
• Diversified experiences in a wide range of categories and business models
• Strong technical (IT, CS) background and in-depth understanding of APP development

Leadership Competencies

• Consumer-centric/Traveler-centric mindset
• Strategic mindset with strong business acumen
• Drive for postive results and continous improvement
• Strong people leader who can motivate, develop and coach team
• Strong communication and stakeholder management skills
• Strong cross-functional collaboration skills
• Strong learning agility
• Independent self-starter

Others

• Passionate for travel
• MBA or related master's degree