Total 5 job vacancies by The Nuance Group (singapore) Pte. Ltd.

CONTEX AND PURPOSE OF THE ROLE

Avolta sees great growth potential in APAC and has set the region as a top strategic priority, aiming to grow the business to Euro 1 bn in a few years. It has recently set up a regional HQ in Singapore and is actively building capabilities, with omnichannel customer experience being a key one.

The Omnichannel Experience Director is a key member of the APAC leadership team, with the purpose of leading all efforts in delivering a traveler-centric, connected, personalized and seamless customer experience for the company in Asia Pacific (APAC) across all lines of business (Food & Beverage and Retail).

KEY RESPONSIBILITIES

The Omnichannel Experience Director will be responsible for the Company’s overall Digital Strategy, Roadmap, and Implementation in APAC, in partnership with IT, Operations, the global Digital and Marketing functions.

Specially the role will be responsible for

Customer experience design and implementation

• Leads customer journey mapping across disciplines, brands, and all digital channels.
• Designs and manages the digital customer journey through all “on-site” endpoints, including Point of Sale, Self-Order, Self-Checkout, QR Codes, Mobile Pay, and other digitally enabled customer interactions.
• Guides Operational deployment, training, and implementation of the customer journey enablement through on-site endpoints.
• Develops, in consultation with senior leadership, KPIs, analytical requirements, standards, reporting, and proper procedures to share program success

Omnichannel product management

• Designs and manages virtual customer touchpoints as part of the company’s Omni Channel global product portfolio.
• Supports Omni Channel product requirements in the product design process, in partnership with the global digital function and the rest of the business.
• Manages Omni Channel products in APAC, including e-Commerce and Loyalty Programs.
• Ensures top-tier content delivery and establishes protocols for regular updates, edits, and changes

Marketing, CRM and partnership

• Manages relevant activities in Marketing (such as partnerships, social media, and promotional plan and entertainment).
• Participates in the establishment of an APAC Customer Resource Management (CRM) program.
• Manages Smart store program
• Directs digital product promotions/activations in partnership with commercial

QUALIFICATIONS:

Industry & Functional Expertise

• 10+ years of experience in leading digital and/or marketing functions in an omnichannel environment.
• Experienced in retail, F&B, airline or hospitality businesses.
• Deep understanding of APAC consumers, digital trends and data privacy regulations
• Experienced in working in a complex global business with a matrix organization
• Diversified experiences in a wide range of categories and business models
• Strong technical (IT, CS) background and in-depth understanding of APP development

Leadership Competencies

• Consumer-centric/Traveler-centric mindset
• Strategic mindset with strong business acumen
• Drive for postive results and continous improvement
• Strong people leader who can motivate, develop and coach team
• Strong communication and stakeholder management skills
• Strong cross-functional collaboration skills
• Strong learning agility
• Independent self-starter

Others

• Passionate for travel
• MBA or related master's degree

PURPOSE OF THE ROLE

Reporting to the APAC IT Director, the role of the IT Support Specialist is to provide IT support across infrastructure, network, and helpdesk. The primary responsibilities include providing technical assistance to facilitate smooth business operations and support to the regional office. Collaborating closely with the Global team, this role actively contributes to the successful implementation of global projects and initiatives.

KEY RESPONSIBILITIES

• To perform monitoring, troubleshooting and regular administration/ maintenance on IT infrastructure including network equipment and devices.
• To maintain and deploy endpoints (computers, workstation, POS, and other IT devices) at the airport operation and regional office.
• To manage local IT assets. Responsible for IT procurement, inventory management and license renewal activities
• To liaise with external vendors and coordinate with other IT team members on the resolution of IT incidents and IT project deployments
• To maintain & document procedures, practices, and configurations.
• To align with Global HQ to deploy global initiatives.
• To handle other ad hoc assignment

WHAT WE ARE LOOKING FOR

• Tertiary education or above in Computer Science / Information System / Information Technology or related discipline.
• At least 2 years of relevant experience in the technical support role.
• Holder of professional certificate in Microsoft or Cisco product will be advantage.
• Preferably with POS experience and Retail/F&B background.
• Customer service oriented, team oriented, positive, and cheerful attitude
• Good in English and communication skills

PURPOSE OF THE ROLE

Reporting to the APAC Commercial Director, the role of Head of F&B Concepts and Brand Relationships is to establish, implement and enhance the business expansion of F&B in Asia Pacific markets where we have concessions and in markets that we want to extend our presence or enter.

As a specific objective, the role is the bridge between commercial and country teams to explore, enter into negotiations, contractual setup with F&B brands and concepts that developed from APAC (i.e. non-international brands) that can be scaled across APAC markets, with the opportunity to license or developed into Avolta proprietary brands.

This will require the candidate to be experienced in F&B concepts (especially in the airport context which is the majority of our business channels), operations, partnership models, licensing, negotiations, brand relationship development, P&L simulation to be an effective business partner to the Avolta Regional Managing Directors and Country GMs in search and deployment of relevant F&B brands in duty free and duty paid business.

KEY RESPONSIBILITIES

• Establish the APAC F&B Concepts strategy, and align the regional F&B brands line-up and portfolio management alongside international F&B brands (licensed or proprietary) that will differentiate Avolta’s business proposition.
• Define the end-to-end F&B business development model and internal process to explore, qualify, negotiate, contract, setup of brands (licensed or acquired/ proprietary).
• Develop Avolta’s consumer and market intelligence for emerging and successful F&B concepts through market research and competitor analysis.
• Guide and manage the concept development process, considering market research, brand equity, target consumers, profitability, scalability, location and zoning reviews, store layout, pricing, promotion and menu.
• Contribute to Avolta’s direct negotiations or tender process, including project management of the business plan (sales and margin contributions, CAPEX and ROI), proposal content development, agency management for artwork and renderings

WHAT WE ARE LOOKING FOR

• Demonstrated experience of at least 10-12 years in F&B industry at all levels of operations.
• Demonstrated knowledge of APAC F&B brands and franchise markets.
• Entrepreneurial spirit and highly driven to develop green fields.
• Excellent project management and organizational skills.
• Analytical and critical thinking.
• Strong communicator and ability to develop relationships with diverse stakeholders.
• Adept negotiator with deal structuring skills.
• Reliable and results driven

PURPOSE OF THE ROLE:

Reporting to the Director of Business Development & Analytics, the role of the Business Analytics Manager is to report and analyze tasks and initiatives within the commercial and operations team to streamline the delivery and publication of recurring reports, and to provide ad-hoc reports, analysis, and data clean-up as needed.

RESPONSIBILITIES

• Regularly release non-automated reports on sales, margin, and other key performance indicators, both weekly and monthly.
• Collaborate with the IT department to automate current reports, ensuring a clear understanding of data flow.
• Engage with Finance leadership for the exchange of both financial and non-financial information.
• Partner with the global Business Intelligence team to develop new dashboards or enhance existing ones.
• Assist the Commercial team by analyzing information and offering analytical support.
• Exchange information with the Operations team and provide them with analytical assistance.
• Partner with Ops to create user-friendly, meaningful, and relevant reports to help Ops make informed decisions.
• Proactively analyze sales/margin/ promotions/ pricing trends across Ops/countries and share observations to enable forward looking informed decisions.
• Compile presentations that include business trends and analysis.
• Identify and address issues affecting the accuracy of reporting data, collaborating with various teams for resolution.
• Support data clean-up tasks, such as brand/manufacturer categorization and item classification.
• Take part in regular meetings focused on reporting to discuss system and process enhancements and challenges.
• Assist in facilitating the Annual Commercial Plan, Operational Plan, and/or Budget as needed.
• Conduct ad-hoc analyses as required, including investment appraisal, profit and loss analysis, sales mix analysis, and operational efficiency assessments.

WHAT WE ARE LOOKING FOR

• Accounting, Finance, Business, or Economics background with experience in Retail/ consumer goods
• Qualified CPA or equivalent
• 5+ years of financial/operations analysis experience with 2+ years of FP&A experience is preferred.
• Prior travel retail experience helpful
• Strong communication skills with the ability to concisely present information with meaningful commentary
• Proven ability to analyze and interpret data to provide actionable insights.
• Strong systems aptitude and proficiency, experience working with BW, SAP & Power BI/Tableau/Insights are a plus!
• A team player who is curious, collaborative, and enthusiastic.
• Passionate about technology, someone who thrives in a fast-paced, high-pressure, and dynamic business environment.
• Ability to manage multiple projects simultaneously with superior attention to detail.

PURPOSE OF THE ROLE

Reporting to the Director of Business Development & Analytics, the role of the Business Development Manager APAC is to maximize the return on the company’s investment dollars by providing fact-based input into development projects and by accurately evaluating and communicating to the BD team and the executive management the financial risk and return of potential business opportunities.

RESPONSIBILITIES

• Identifying and evaluating potential development opportunities in new or existing accounts.

• Providing financial insights to help choose the most promising concepts.

• Offering negotiation support for new business initiatives.

• Coordinating with Business Development, Operations, and Design & Construction teams to build a comprehensive Business Case for each project, including operating assumptions, financial projections, risk assessments, and potential upsides.

• Evaluate and interpret RFP, project manage end to end bid submission.

• Engaging in negotiations with landlords and potential business partners.

• Preparing and presenting Business Cases for capital expenditure approval.

• Conducting Post Audits of Business Cases to compare actual project performance with the approved projections and sharing insights with the Business Development team for continuous improvement.

• Leading sales and trend analysis, capital reconciliations, and other key commercial and financial metrics.

• Ad-hoc reports

WHAT WE ARE LOOKING FOR

· Minimum 8 years of combined education and professional background.

· Essential to have robust financial experience.

· Skilled in NPV, IRR, cost/benefit, trend analysis, and financial modeling.

· Business Degree or equivalent qualification.

· Valued experience in travel retail, especially in Retail or F&B.

· Ability to discern financial and strategic implications conceptually.

· Experienced in interpreting legal agreements and knowledge in commercial real estate and service companies.

· Understanding of long-term financial planning impacts and aligning with organizational goals.

· Proven ability to grasp business needs, stakeholder priorities, and employee dynamics.

· History of fostering positive work environments, collaborating, and guiding teams towards shared objectives.