At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Serco: Justice & Immigration
- UK & EuropeHybrid Working
- Home / OfficePermanent, Full Time
Competitive Salary + Car & Excellent Corporate Benefits Package
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
This role will be part of one of the largest single contracts within Serco which is central to the Group’s financial performance. The contract is unique in Serco as it contains both a KPI-controlled performance regime for asylum seeker Service User welfare and property facilities maintenance, and a significant financial risk profile from the acquisition of a large property portfolio. Both aspects of the operational business must work seamlessly together for the contract to be successful.
The Property Director will be accountable for the property procurement and management which is critical to the success of the business and contract. Some 7,500 properties are already within the portfolio across the Northwest and Midlands/East of England regions, and more are required on an ongoing procurement schedule and to meet contractual requirements. New properties need to be sourced at speed, and to the high standards required by the contract, whilst also meeting the agreed target levels for the number of asylum seekers housed in local authority areas.
The Property Director is additionally for developing, managing, reviewing, and assessing the Contract Property Strategy. This strategy includes all aspects of the Contracts property management approach. You will be responsible for ensuring the property portfolio is managed in line with Serco financial targets and that continuous reviews of procurement activity are done to ensure compliance with the property financial targets. This is a multi-faceted leadership role where you will be involved in all aspects of property management within the contract and ultimately ensure the portfolio continues to be managed in the most cost-efficient manner to ensure that Serco’s financial targets are met.
The successful candidate will also:
- Be accountable for all aspects of the performance of the property function in AASC
- Hold responsibility for ensuring that an appropriate range of property partners provide properties to the contract to assist Serco to meet its property procurement targets
- Ensure that the property portfolio meets the contract standards at procurement, and that continuous review is undertaken of the portfolio to ensure that it continues to meet the required standard and sustainability
- Oversee the property portfolio to ensure it is managed in line with Serco financial targets and Serco’s procurement ethics policies
- Hold responsibility for ensuring that all required management information and reporting tasks are undertaken in their area of responsibility
- Ensure that the Property Team performs in line with Contract targets, professional standards and is contributing fully to the success of the Contract and the wider Serco business
- Develop, manage, review and assess the Contract Property Strategy
What you'll need to do the role:
- You will have deep experience of property management in the social, rental, or private rental space (management of circa 1000 properties)
- Deep property sector knowledge and understanding of the licensing requirements of property provision in the residential and social rental sectors including HMO licensing and selective licensing
- We anticipate that the successful candidate will have senior management experience in a large organisation and have deep experience of managing a team
- An ability to manage complex and high-pressured situations and environments which are target driven
- Exceptional stakeholder management skills and an ability to manage complex relationships both internally and externally
- Security clearance at counter terrorism check level and CRM checks are required
Why Serco:
Meaningful and vital work
- With approximately 20,000 asylum seekers and more than 5,000 properties you’ll be delivering an essential service that touch people’s lives.
A world of opportunity
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
Great people
- We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.
What we offer:
- Pension – 6%
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Annual Leave Purchase Scheme and more
- Serco Benefits package
- discounts include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships
- ShareSave
- where employees can own a part of the company and invest in their future.
- Chance to contribute to innovation in the public services/prisons sector
- A company passionate about diversity and inclusion
- The chance to make a positive difference
#aasccareers
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
