The Cash & Trade Proc Sr Mgr is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to manage the daily operations for a larger Cash and Trade Operations unit, consisting of multiple teams performing related tasks.

Responsibilities:

• Oversee daily operations for multiple teams and several unit supervisors and ensure teams meet performance and quality expectations
• Manage staff resource allocation while assisting with the development and oversight of the budget
• Resolve complex and highly variable issues with significant departmental impact
• Evaluate performance and make recommendations for training/development, pay increases, hiring, terminations and other personnel actions
• Ensure essential procedures are followed and contribute to defining workflow standards
• Contribute to the objectives of the entire Transaction Services function
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of experience in a related senior level role with experience in trade / cash operations and management
• People management experience
• Reconciliation/Billing background
• Proven experience in creating and implementing processes that result in improved business performance
• Effective verbal and written communication and analytical skills

Education:

• Bachelor's/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


 

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Supervisory Responsibilities

The RN Case Manager is responsible for supervising LPNs, CNAs, and Patient Care Volunteers.
 

Experience Requirements

The RN Case Manager must have at least one year of staff nurse experience in a comparable 
setting/unit. Hospice and/or palliative care experience is strongly preferred.

Education Requirements

The RN Case Manager must have a degree in Nursing from an accredited nursing program. A BSN 
degree is preferred. 

Required Certifications and/or Licenses

The RN must have licensure from the governing body for practice for the District of 
Columbia, State of Maryland, and/or the Commonwealth of Virginia, based on the 
state/jurisdiction of practice; or licensure from compact state. Healthcare Provider BLS (CPR) 
is required to practice in the State of Maryland and the District of Columbia. A CHPN 
certification is a plus.

Overall Skills

The ability to demonstrate superlative oral and written communication skills as well as ability to 
organize and manage projects within defined timeframe and budget; work both independently and as 
part of a team; demonstrate excellent interpersonal and collaborative; demonstrate organizational skills with ability to delegate and follow up; manage multiple tasks and stressful situations with a positive attitude; demonstrate a strong work ethic and attention to detail; perform a thorough (telephonic) nursing assessment; recognize stress caused by working with dying patients and their families and seek to reduce stress through available support and personal resources; professionally manage highly confidential information.

Physical/Mental/Emotional Skills

The ability to possess exceptional skills, including a faculty for conceptual thinking, peer motivation, 
problem solving, and who can demonstrate initiative, follow-up and follow-through; work in a fast 
paced environment utilizing tact, patience, and diplomacy; work independently; resolve conflict and be comfortable with conflict resolution and management; facilitate the development of trusting 
relationships and partnerships with physicians, payers, patients and co-workers; maintain a positive 
public image for Capital Caring Health by dealing with patients and employees; communicate 
respectfully, openly, honestly and directly; display comfortably with possible blood, bodily fluid, 
communicable diseases, and etc. exposure; push and pull heavy objects; display a full range of body 
motion including handling and lifting patients; serve as coach, mentor and a positive role model; drive
long distances, on a tight schedule, sometimes in heavy traffic; provide physical care to patients.

Technological Skills

The ability to input and manage data in patient health information systems and demonstrate proficiency in Microsoft Office and internet browsers.

Reasoning Ability

The ability to apply common sense understanding to carry out instructions furnished in written or oral form and deal with problems involving several concrete variables in standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is required to stand; walk; bend, stoop, and reach; use hands and fingers to handle, or feel; reach with hands and arms; demonstrate manual dexterity to operate medical devices/equipment and perform procedures, also to operate keyboards, laptops, and phones, should be able to taste or smell; and push, pull, lift/carry 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics are representative of those an employee would normally 
encounter while performing the essential functions of this job in an office. Reasonable 
accommodations may be made to enable individuals with disabilities to perform the essential functions. Works in a business office with computers, printers, copy/fax machines and telephones. The noise level in the work environment is usually light to moderate. The environmental conditions are that of what is to be expected in a temperature-controlled building. 

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.

Position Summary: Reporting to the Nursing Director, the Nurse Leader is responsible for the day-to-day operations of assigned responsibilities and is accountable for assuring the consistent use of the nursing process in a professional and healthy work environment. In addition, the Nurse Leader is responsible and accountable for achieving departmental level expected Quality, Financial, Customer Service, Throughput, and People results.

In support of Nursing’s Vision, Philosophy and Strategic Plan, the Nurse Leader provides leadership for the development and implementation of departmental projects/initiatives, long- and short-term goals, and is responsible for planning, administering and evaluating the operation of their assigned department. In conjunction with the Director, the Nurse Leader is responsible for overseeing implementation of patient care via organizational and departmental policies and procedures, evidence-based practice, CMH Service Standards, American Nurses Association Scope and Standards of Practice, The American Nurses Association Code of Ethics, and the Maine Nurse Practice Act. The Nurse Leader maintains effective communication with all employees, patients, families, physicians and stakeholders modeling the Service Standards. The Leader, as appropriate, assumes the role of the house supervisor.

Essential Duties:
 

Leadership:
a) Demonstrates support of employee involvement through reward and recognition activities, both formal and informal, on a hospital wide and unit level basis (e-mails, note cards, etc.). Seeks out innovative ways to recognize and encourage staff.
b) Promotes team building with staff and other department managers.
c) Creates and sustains a culture of safety.
d) Leads and manages change effectively.
e) Responds to change productively, promotes enthusiasm for change.
f) Effectively delegates to others while maintaining accountability.
g) Creates an environment that stimulates empowerment and engagement.
h) Assures that practice protocols, guidelines, and decisions are evidenced-based and responsive to changes and trends.
i) Demonstrates passion and vitality.
j) Role models professional nursing practice and behavior.
k) Maintains awareness of professional standards for Nursing, ongoing health care policies and economics, maintains awareness of future trends and implications of research for improving nursing practice.
l) Demonstrates clinical proficiency in patient population(s) served.
m) Participates on assigned teams &/or committees: unit, departmental and hospital based.
n) Demonstrates initiative and responsibility to develop personal, leadership and professional goals/ objectives and determines methods to meet these goals and objectives.
o) Assumes other duties as assigned.
 

Operations:
a) Plans, directs, and coordinates operations of assigned department:
 Staff meetings / communication sessions are conducted and documented.
 Oversees the department activities, develops methods of communication and monitoring the off-shift activities.
 Approves unit schedule and vacation requests.
 Maintains ongoing effective and collaborative communication with the medical staff.
 Fosters interdisciplinary collaborative relationships.
b) Participates in marketing strategies for department/hospital as applicable.
c) Develops annual goals and objectives for unit; develops strategies for meeting the goals, communicate the plan to staff and evaluate the outcome.
d) Maximizes care efficiency and throughput.
e) Responsible and accountable for fiscal management of assigned department through the Capital, Operating and FTE Budgets:
 Maintain awareness of hospital financial data, ongoing healthcare policies/ trends and their impact on department.
 Conducts ongoing evaluation of productivity.
 Analyzes, explains, and corrects variances to budget.
 Develops and manages unit budget, proactively developing methods to improve financial performance. Demonstrates ability to interpret financial data as a means to determine appropriate intervention strategy. Maintains awareness and understanding of financial tools available.
�� Assesses departmental needs in order to staff appropriately for patient needs while maintaining fiscal responsibility.
 Monitors equipment, and supply usage/ par levels necessary for unit operation.
f) Manages internal and external disaster or emergency planning and execution.
g) Assists in providing direct patient care when the number and mix of patients and unit staff exceeds staffing availability.

Human Resource Management:
a) Demonstrates ability to select and develop all employees:
 Oversees ongoing educational and professional growth of all employees.
 Facilitates staff growth in position expectations.
 Provides for comprehensive orientation and annual/ongoing competency validation to assure proficiency in performing assigned tasks based on developmental needs.
 Ensures staff compliance with hospital expectations.
 Counsels staff and documents deficiencies, sets improvement objectives, and completes follow-up.
 Demonstrates support of all affiliated student programs.
b) Performance Management:
 Conducts performance evaluations within specific time limits.
 Assists staff with goal-setting.
 Implements continual performance development.
 Monitors staff for fitness for duty.
 Implements timely corrective actions.
 Terminates staff.
c) Staff Retention:
 Assesses staff satisfaction through daily staff interaction.
 Develops and implements strategies to address satisfaction issues in a timely manner.
 Implements ideas/methods to improve retention.
 Develops methods to reward and recognize staff.
d) Staffing needs:
 Evaluates staffing patterns and needs.
 Matches staff competency with patient acuity.
e) Manages human resources within scope of labor laws.
 

Communication:
a) Maintains awareness of verbal/ nonverbal communication in interactions with staff, other departments, physicians, patients, families and students.
b) Collaborates and communicates effectively with all members of the health care team; shares information to ensure staff, physicians, and affected departments are aware of unit changes.
c) Maintains patient, staff and hospital confidentiality in all communication interactions: written, verbal, electronic and digital.
d) Demonstrates ability to initiate and manage crucial conversations and coach leadership team/staff in same; resolves and manages conflict.
e) Makes unit/department and patient rounds frequently to keep channels of communication open. Gives appropriate feedback in a timely manner to questions and concerns.

Customer Service:
a) Displays positive attitude. Treats others with honesty and respect. Speaks positively in all customer interactions internal and external.
b) Assess customer satisfaction when rounding on patients and use appropriate chain of command for unresolved issues or problems.
c) Advocates for patients/ family and employees.
d) Takes appropriate action on patient/family/staff/physician issues and concerns.
e) Use GREAT (Greet, Relate/Recap, Explain, Ask, Tell/Thank you) to:
 Optimize the patient’s experience by reducing the patient and family’s anxiety and increasing the patient’s compliance.
f) Develop positive relationships with other departments to foster patient satisfaction.
g) Intervene with patients /staff using crucial conversation skills in situations in which customer needs have not been met to determine a positive, mutually agreeable resolution.
h) Assesses customer service by reviewing and responding to patient satisfaction surveys.

Professional Growth:
a) Accepts responsibility for and demonstrates personal professional growth:
 Identify own learning needs, develops and implements a plan to address those needs.
 Accepts feedback/input from peers, direct supervisor and direct reports, as necessary, to identify areas for growth or deficiencies.
 Obtains specialty certification or training and maintains active membership in professional organizations.

Performance Management/Process Improvement:
In conjunction with nursing leadership:
a) Develops unit key performance indicators with input from all employees.
b) Consistently utilizes PI principles for inter/intra departmental interactions.
c) Develops tools and collects data as indicated.
d) Uses data to drive Performance Improvement: able to aggregate data and present information so that Leader and staff can determine a course of action.
e) Initiate changes in practice based upon PI data.
f) Maintain mechanism to inform/ involve staff of PI processes and data.
g) Develop and maintain ongoing understanding of nursing best practices for the types of patients for which care is provided.
h) Maintain current knowledge and ensure department compliance and survey readiness with The Joint Commission (TJC), Centers for Medicare Services (CMS) and other regulatory bodies.
i) Identifies and reports sentinel events.
j) Participates in root cause analysis.
k) Ensures thorough and timely investigation and resolution of occurrence reports for areas of responsibility.

Leader, Acute Rehab and Orthopedic Units:
a) Responsible and accountable for ensuring competency for nurses practicing in accordance with Orthopedic and Rehabilitation Scope and Standards of Practice.
b) Oversight of TJC Disease Specific Certifications.
c) Maintain working knowledge and coordinate training/utilization/testing of the FIMS (Functional Independent Measure System). Ensure staff certification every 2 years via computerized testing with 80% success rate.

Education and Experience:
 Licensed to Practice Nursing in the State of Maine
 Bachelors Degree required;
o Note: Either Bachelor’s or Master’s Degree must be in nursing
 Minimum of 3 years current related hospital experience, with three years of relevant committee/team leadership experience
 Positive communication skills
 Experience working in a rapid changing environment and under pressure
 Demonstrated initiative and project completion skills
 Strong customer service philosophy
 Personal and professional accountability
 Exceptional verbal and written communication
 Demonstrated effectiveness as a change agent
 Demonstrated decision-making skills
 Demonstrated delegation skills
 Current BLS

Preferred Attributes:
 Master’s Degree preferred, or must currently be matriculated in a Master’s program
 Specialty/Leadership certification
 Process improvement
 Employees his position may be exposed to blood, body fluids and/or airborne pathogens and are required to wear personal protective equipment
 Employees in this position must be able to push, pull, lift, carry, turn, crouch, and bend as necessary to complete nursing care tasks, see attached description of physical demands.

Knowledge, Skills and Abilities:
1. Ability to engage patients an Experience Standards
i. I am creating a warming, caring, and non-judgmental environment
ii. I am actively listening and seeking information
iii. I am honest, truthful, and consistent
iv. I am respectful, treating all individuals with dignity and empathy
v. I am serving as a role model, taking both initiative and ownership when appropriate
vi. I am working collaboratively and demonstrating teamwork
2. Serve as the champion of the patient and team member experience by providing an A+ experience to every patient and team member, every day
Nurse Leader Position References:
American Association of Critical Care Nurses, AACN Standards for Establishing and sustaining healthy work environments. 2016.
American Organization of Nurse Executives, The AONE Nurse Executive Competencies, http://www.aone.org/resources/leadership%20tools/PDFs/AONE_NEC
American Nurses Association (2001) Code of Ethics for Nurses with Interpretative Statements. Washington, DC.
American Nurses Association, Scope and Standards of Practice (3rd Edition)

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.

Work Schedule:

Monday through Friday. 24/7 accountability.

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts

• Recognition and rewards for professional expertise

• 403(b) retirement plan

• Free Employee parking

• Benefits Eligible Positions:

  • Competitive, comprehensive benefit plans [including health, employer-paid disability and life insurance, PTO]

  • Employer retirement contribution and match after 1-year of eligible employment with 3 year vesting  

  • Ancillary benefits such as flexible spending, legal and pet insurance to meet the needs of employees and their eligible family members

  • Subsidized childcare at participating childcare centers

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today, apply now to be considered!

COVID-19 Vaccination

Adventist HealthCare requires all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination and, if needed, may elect to be vaccinated at any community pharmacy or location offering COVID-19 vaccinations.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act.  As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law.  Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. 

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.
 

Essential Functions:
•    Meet or exceed area sales goals through the training, coaching and managing of sales associate staff. Ensure that sales associates understand the store's selling expectations.
•    Drive the total Customer Experience through in store and Omni, through team performance
•    Provide training and coaching to sales associate, to ensure associates exhibit the key service behaviors needed in delivering relentless customer care.
•    Motivate and coach sales associates to meet or exceed credit goals. Improve team performance by identifying the need for corrective action. Determine necessary corrective and execute.
•    Ensure shrinkage control in their area through the continual training and management of associates.
•    Ensure team is executing successful clientelling efforts. Train and coach associates on the features and benefits that clientelling can produce.
•    Drive National Sales Events by assuring attainment of sales team goals. Ensure that sales associates clearly understand the importance of pre-sale events, as well as grass root events.
•    Establish and attain a daily recovery plan is in place.
•    Ensure team is maintaining dressing rooms to the audit and AP standards.
•    Collaborate with the visual team to ensure that sales associate standards training takes place on a regular basis, and that new-hires participate in this training once they come on the sales floor.
•    Collaborate with the Merchandising Team Manager, ASM-Merchandise and visual associates, where appropriate, to support overall merchandise presentation of the store.
•    Maintain a safe shopping and working environment.
•    Ensure that status checks are completed on a bi-monthly basis. Utilize the status check as a way to monitor total sales associate performance and provide feedback of sales performance and observed behaviors. Address poor performers and coach them to achieve expectations.
•    Provide effective coaching to improve performance of all sales team associates.
•    Utilize the corrective action process to document and coach poor performers on team consistently
•    Recognize associate performance and motivate sales associates to improve sales and customer service.
•    Utilize the Belk boards to communicate upcoming activities as well as store achievements and results.
•    Maintain a high level of team engagement. Provide efficient, timely communication of policies and other information. Use necessary desecration to address all concerns or problems that develop within the selling area.
•    Recruit, interview, select and retain quality associates and ensure all positions are filled in a timely manner.
•    Work with Lead Scheduler to develop weekly schedules that match staffing to customer traffic and sales.
•    Supervise and manage the customer service experience is assigned departments.
•    Open and close the store, including weekends, as needed
•    Approve escalated point of sale transactions such as returns and voids, when needed to serve the customer.
•    Resolve customer service issues as needed.
•    Understand and be able to use all building operating systems
•    Operational Management: receiving, processing and placement of merchandise
•    Price change management, and merchandise return management
•    Maintenance and housekeeping management
•    Direct Floor sets and floor moves
•    Direct Sale sets and signing
•    Follow all policies and procedures related to asset protection and safety – such as floor sweeps.
•    Ensure team uses safety equipment at all times in accordance with OSHA regulations.
•    Support the review and execution of the store internal audit processes, as it relates to the STM functions.
•    Direct Floor sets and floor moves
•    Direct Sale sets and signing
•    Follow all policies and procedures related to asset protection and safety – such as floor sweeps.
•    Ensure team uses safety equipment at all times in accordance with OSHA regulations.
•    Support the review and execution of the store internal audit processes, as it relates to the STM functions.

Education / Experience Requirements:
Position Contribution Level: Intermediate Level

Minimum Education & Experience:
•    Four-year college degree or equivalent combination of education and experience.
•    Experience in retail management.
•    Leadership Experience

Knowledge / Skills Requirements:
Proficient in computer business-related computer software (Microsoft Word, Excel, Access, etc).

Physical Requirements: 
•    Ability to use computer keyboard, standard telephone and other related business equipment.
•    Must be able to lift up to 40 lbs.
•    Ability to push / pull receiving equipment weighing up to 500 lbs such as rolling flats, z-racks and pallet jacks.
•    Ability to stand for long periods of time.
•    Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place items on floor, shelves, racks and hooks
•    Ability to work at a safe and steady pace.

Reporting Relationships:
Supervisor:  Store Manager or Assistant Store Manager of Selling

Supervises: Sales Team Leads and Sales Associates

Accessibility Guidelines:
Belkcareers.com is committed to making the on-line application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the "Americans with Disabilities Act," and the Web Content Accessibility Guidelines. If any of the information on the belkcareers.com website is not accessible to you due to a disability, please contact us via email at HRSharedServices@Belk.com. Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 and we will be happy to assist you with the application process. 

We are an Equal Opportunity Employer:
We treat all our associates and candidates as equals. We require all associates and managers to do so too and comply with employment laws and regulations. All personnel actions are conducted in the spirit of equal employment. We are committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

Essential Functions:
•    Meet or exceed area sales goals through the training, coaching and managing of sales associate staff. Ensure that sales associates understand the store's selling expectations.
•    Drive the total Customer Experience through in store and Omni, through team performance
•    Provide training and coaching to sales associate, to ensure associates exhibit the key service behaviors needed in delivering relentless customer care.
•    Motivate and coach sales associates to meet or exceed credit goals. Improve team performance by identifying the need for corrective action. Determine necessary corrective and execute.
•    Ensure shrinkage control in their area through the continual training and management of associates.
•    Ensure team is executing successful clientelling efforts. Train and coach associates on the features and benefits that clientelling can produce.
•    Drive National Sales Events by assuring attainment of sales team goals. Ensure that sales associates clearly understand the importance of pre-sale events, as well as grass root events.
•    Establish and attain a daily recovery plan is in place.
•    Ensure team is maintaining dressing rooms to the audit and AP standards.
•    Collaborate with the visual team to ensure that sales associate standards training takes place on a regular basis, and that new-hires participate in this training once they come on the sales floor.
•    Collaborate with the Merchandising Team Manager, ASM-Merchandise and visual associates, where appropriate, to support overall merchandise presentation of the store.
•    Maintain a safe shopping and working environment.
•    Ensure that status checks are completed on a bi-monthly basis. Utilize the status check as a way to monitor total sales associate performance and provide feedback of sales performance and observed behaviors. Address poor performers and coach them to achieve expectations.
•    Provide effective coaching to improve performance of all sales team associates.
•    Utilize the corrective action process to document and coach poor performers on team consistently
•    Recognize associate performance and motivate sales associates to improve sales and customer service.
•    Utilize the Belk boards to communicate upcoming activities as well as store achievements and results.
•    Maintain a high level of team engagement. Provide efficient, timely communication of policies and other information. Use necessary desecration to address all concerns or problems that develop within the selling area.
•    Recruit, interview, select and retain quality associates and ensure all positions are filled in a timely manner.
•    Work with Lead Scheduler to develop weekly schedules that match staffing to customer traffic and sales.
•    Supervise and manage the customer service experience is assigned departments.
•    Open and close the store, including weekends, as needed
•    Approve escalated point of sale transactions such as returns and voids, when needed to serve the customer.
•    Resolve customer service issues as needed.
•    Understand and be able to use all building operating systems
•    Operational Management: receiving, processing and placement of merchandise
•    Price change management, and merchandise return management
•    Maintenance and housekeeping management
•    Direct Floor sets and floor moves
•    Direct Sale sets and signing
•    Follow all policies and procedures related to asset protection and safety – such as floor sweeps.
•    Ensure team uses safety equipment at all times in accordance with OSHA regulations.
•    Support the review and execution of the store internal audit processes, as it relates to the STM functions.
•    Direct Floor sets and floor moves
•    Direct Sale sets and signing
•    Follow all policies and procedures related to asset protection and safety – such as floor sweeps.
•    Ensure team uses safety equipment at all times in accordance with OSHA regulations.
•    Support the review and execution of the store internal audit processes, as it relates to the STM functions.

Education / Experience Requirements:
Position Contribution Level: Intermediate Level

Minimum Education & Experience:
•    Four-year college degree or equivalent combination of education and experience.
•    Experience in retail management.
•    Leadership Experience

Knowledge / Skills Requirements:
Proficient in computer business-related computer software (Microsoft Word, Excel, Access, etc).

Physical Requirements: 
•    Ability to use computer keyboard, standard telephone and other related business equipment.
•    Must be able to lift up to 40 lbs.
•    Ability to push / pull receiving equipment weighing up to 500 lbs such as rolling flats, z-racks and pallet jacks.
•    Ability to stand for long periods of time.
•    Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place items on floor, shelves, racks and hooks
•    Ability to work at a safe and steady pace.

Reporting Relationships:
Supervisor:  Store Manager or Assistant Store Manager of Selling

Supervises: Sales Team Leads and Sales Associates

Accessibility Guidelines:
Belkcareers.com is committed to making the on-line application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the "Americans with Disabilities Act," and the Web Content Accessibility Guidelines. If any of the information on the belkcareers.com website is not accessible to you due to a disability, please contact us via email at HRSharedServices@Belk.com. Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 and we will be happy to assist you with the application process. 

We are an Equal Opportunity Employer:
We treat all our associates and candidates as equals. We require all associates and managers to do so too and comply with employment laws and regulations. All personnel actions are conducted in the spirit of equal employment. We are committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.

Work Schedule:

Evening shift 3-11pm, five days a week. Administrative on call hours.

#GR8 Nursing

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts

• Recognition and rewards for professional expertise

• 403(b) retirement plan

• Free Employee parking

• Benefits Eligible Positions:

  • Competitive, comprehensive benefit plans [including health, employer-paid disability and life insurance, PTO]

  • Employer retirement contribution and match after 1-year of eligible employment with 3 year vesting  

  • Ancillary benefits such as flexible spending, legal and pet insurance to meet the needs of employees and their eligible family members

  • Subsidized childcare at participating childcare centers

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today, apply now to be considered!

COVID-19 Vaccination

Adventist HealthCare requires all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination and, if needed, may elect to be vaccinated at any community pharmacy or location offering COVID-19 vaccinations.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act.  As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law.  Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. 

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.
 

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.

Work Schedule:

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts

• Recognition and rewards for professional expertise

• 403(b) retirement plan

• Free Employee parking

• Benefits Eligible Positions:

  • Competitive, comprehensive benefit plans [including health, employer-paid disability and life insurance, PTO]

  • Employer retirement contribution and match after 1-year of eligible employment with 3 year vesting  

  • Ancillary benefits such as flexible spending, legal and pet insurance to meet the needs of employees and their eligible family members

  • Subsidized childcare at participating childcare centers

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today, apply now to be considered!

COVID-19 Vaccination

Adventist HealthCare requires all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination and, if needed, may elect to be vaccinated at any community pharmacy or location offering COVID-19 vaccinations.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act.  As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law.  Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. 

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.
 

About us

Location:

Position Type:

Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels.  It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law.  We do not discriminate in any of our employment policies and practices.  All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. 

The Company welcomes applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the application process. 

Note to Applicants:  Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law. 

New York Pay Information: https://www.ascena.com/wp-content/uploads/NY-Posting-ANN.pdf

About us

• Accuracy: Ability to handle cash and provide change without error. Ability to prepare nightly deposit as necessary. Captures accurate information for all transactions including signatures, addresses, and original receipt data
• Communication: Communicates effectively with Clients, Members of Management, Business Partners, and Store Associates
• Schedule: Flexibility in scheduling to meet the needs of the business, including evening and weekend shifts
• Physical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around sales floor, stock room and office

Educational Requirements and Experience:

• Minimum Requirements: High School Diploma or GED
• Minimum six months Sales Associates experience with ANN INC. or equivalent experience with another retailer in a position of sales associate or higher.
• Part-time or full-time managerial experience preferred

Location:

Position Type:

Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels.  It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law.  We do not discriminate in any of our employment policies and practices.  All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. 

The Company welcomes applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the application process. 

Note to Applicants:  Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law. 

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.

Work Schedule:

Night shift. 36 hrs./ week. Every other weekends and holidays.

#GR8 Nursing

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts

• Recognition and rewards for professional expertise

• 403(b) retirement plan

• Free Employee parking

• Benefits Eligible Positions:

  • Competitive, comprehensive benefit plans [including health, employer-paid disability and life insurance, PTO]

  • Employer retirement contribution and match after 1-year of eligible employment with 3 year vesting  

  • Ancillary benefits such as flexible spending, legal and pet insurance to meet the needs of employees and their eligible family members

  • Subsidized childcare at participating childcare centers

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today, apply now to be considered!

COVID-19 Vaccination

Adventist HealthCare requires all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination and, if needed, may elect to be vaccinated at any community pharmacy or location offering COVID-19 vaccinations.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act.  As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law.  Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. 

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.
 

Who We Are...

VCA Animal Specialty & Emergency Center (ASEC) is a multi-specialty and emergency practice located in west Los Angeles. https://vcahospitals.com/animal-specialty-emergency

What We Do…

Emergency & Critical Care, Surgery, Internal Medicine, Oncology, Diagnostic Imaging (CT, Fluoroscopy) and Cardiology.

Why We Need You...

VCA ASEC continues to be a staple in the community for over 25 years, and growing our team members and customer service levels are essential to continue to provide the best care possible. Our customer service team is the first impression our clients receive and are essential to our clients entire journey. Looking for someone to support and grow our customer service team with higher support levels, trainings, and care. You are a vital reason why our CSR team is prepared and can focus on providing the best service and to build trust with clients, so that VCA ASEC has the privilege to care for pets in a time of need.

What this job entails...

Works with Client Service Manager to ensure the employees and clients are supported and cared for. Skills needed will be in staff and client relations, communication, high emotional intelligence, training, professionalism, leadership and compassion for pets and people. Some responsibilities will be:

• Assist with planning and executing customer service organization change
• Recruiting, hiring, and on-boarding new team members
• Assist with scheduling
• Work with manager to support the team and resolving employee concerns
• Plan and coordinate daily workload
• Supervise and coach team in providing outstanding and empathetic service to clients
• Assist and ensure the team addresses customer inquiries and concerns promptly and professionally
• Prevent escalated clients and resolve client concerns in a compassionate and professional manner.
• Assist in job training, team building and customer service skills
• Provide back-up assistance to team when needed or when short
• Identify and resolve problems that affect customer service quality and efficiency
• Handle high volume of calls and remains calm and efficient under pressure.
• Please note that positions can require flexible schedules, weekends, and some holidays.

Experience / Education:

• 3+ years of experience in client service leadership position
• Related Degree or experience equivalent
• Experience in veterinary medicine, specialty medicine experience a plus
• Compassion for pets and people
• High emotional intelligence

What We Value…

• Compassion
• Experience
• Forward-thinking

Why You Should Consider Us...

As a part of the VCA family, you will enjoy exposure to diverse and stimulating culture and cases. We support and provide continued education and create a system where you can continue to explore career growth and opportunities.

VCA Animal Hospitals offers a competitive compensation and benefits package, including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $ 66,560 - $ 74,500.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our career page at vcacareers.com

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.

Work Schedule:

Monday to Friday.

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts

• Recognition and rewards for professional expertise

• 403(b) retirement plan

• Free Employee parking

• Benefits Eligible Positions:

  • Competitive, comprehensive benefit plans [including health, employer-paid disability and life insurance, PTO]

  • Employer retirement contribution and match after 1-year of eligible employment with 3 year vesting  

  • Ancillary benefits such as flexible spending, legal and pet insurance to meet the needs of employees and their eligible family members

  • Subsidized childcare at participating childcare centers

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today, apply now to be considered!

COVID-19 Vaccination

Adventist HealthCare requires all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination and, if needed, may elect to be vaccinated at any community pharmacy or location offering COVID-19 vaccinations.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act.  As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law.  Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. 

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.
 

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.

Work Schedule:

Night Shift: 7PM-7AM. Every third weekend rotations and holiday rotations associated with the position.

#GR8 Nursing

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts

• Recognition and rewards for professional expertise

• 403(b) retirement plan

• Free Employee parking

• Benefits Eligible Positions:

  • Competitive, comprehensive benefit plans [including health, employer-paid disability and life insurance, PTO]

  • Employer retirement contribution and match after 1-year of eligible employment with 3 year vesting  

  • Ancillary benefits such as flexible spending, legal and pet insurance to meet the needs of employees and their eligible family members

  • Subsidized childcare at participating childcare centers

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today, apply now to be considered!

COVID-19 Vaccination

Adventist HealthCare requires all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination and, if needed, may elect to be vaccinated at any community pharmacy or location offering COVID-19 vaccinations.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act.  As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law.  Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. 

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.
 

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Research Manager – Center for Brain Plasticity and Recovery - Georgetown University Medical Center

The  Center for Brain Plasticity and Recovery - a joint enterprise of Georgetown University and MedStar National Rehabilitation Network - is designed to develop groundbreaking approaches to restore brain function caused by neurological damage and disease. It focuses on the study of neuroplasticity, the biological process underlying the brain’s ability to learn and develop, and a potential recovery tool in conditions such as stroke, traumatic brain injury, multiple sclerosis, and dementias such as Alzheimer’s.

Job Overview

The Research Manager assumes responsibility for the day-to-day operation of a complex, active research laboratory studying language learning and pattern learning in adults and young children. Most studies involve behavioral research, presenting miniature languages that we devise to children and adults in short sessions during which they listen to the language and are then tested on what they have learned. Some of our studies also include running our subjects in the GUMC neuroimaging MRI scanner (non-invasive, not harmful, uses magnetic methods) in a neighboring building in short 6-minute sessions during which they listen to 1-minute blocks of sentences or scrambled sequences of the miniature languages.

Responsibilities include but are not limited to:

• Participating in the design of experiments, which involve neural computations and fairly complex materials design
• Preparing audio and video stimuli for new experiments
• Contacting undergraduate subjects and day care centers and using Facebook advertising to find adults, children, and families interested in participating in the research
• Scheduling the adult and child subjects
• Running subjects in experiments in the lab, online using Zoom, and in our nearby imaging center
• Analyzing data from the behavioral experiments and learning how to do the basic preprocessing steps of analyzing imaging data
• Writing up detailed summaries of the design and results of each study for our records
• Managing the lab’s REDCap databases, including technical development of new suvey instruments
• Developing and implementing child-friendly computer games in PsychoPy (Python) Work
• Performing other lab research tasks

Work Interactions

Reporting to two professors in the Center for Brain Plasticity and Recovery (Neurology affiliated), the Research Manager oversees the conduct of all these studies, reporting to and working with the faculty members on planning, execution, and completion of the studies.

As well, they directly supervise part-time undergraduate student researchers to make these projects run simultaneously and function smoothly for the completion of multiple studies; and works alongside and facilitates the research of graduate students and postdocs.

This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Requirements and Qualifications

• BA in a cognitive science-related field that includes experience working with children and supervising assistants.
• At least 2 years of experience working in cognitive science or linguistics, including at least 1 year as a research assistant in a lab
• Extensive background in cognitive science, knowledge and use of experimental design, statistics, and interaction with children and adults
• Strong computational skills and programming experience - preferably in Python, JavaScript, and/or R
• Experience creating experiments in PsychoPy or similar platform
• Academic and working knowledge of statistical analyses and experimental design
• Experience and strong skills in interacting with infants, children, and parents

Preferred Qualifications

• Knowledge of formal linguistics
• Experience managing databases and creating survey instruments in REDCap
• Experience in running research studies online
• Experience analyzing behavioral research data

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.