Salary: Competitive Salary & Benefits
Reporting Line: Operations Director
Contact Type: Fixed Term Contract 12 Months
Location: National - Mostly work from home
Closing Date: 22nd November 2024
What to expect
As a Claim Review Team Leader, you will join us on our journey and undertake a valuable, the primary accountability of this role is to lead the day-to-day requirements of the HCRS Document Search Team.
The role is required to ensure competency within the team searching for documents which will inform shortfall analysis. Experience in route to competency and maintaining competency is key while knowledge of the Post Office operation, the Horizon system, and systems used by both the postmasters and back office is key.
With a substantial media focus and public interest in the Remediation Unit, the Team Leader will have a high level of integrity and resilience. They will provide information, for onward sharing with the Department for Business and Trade (DBT). The dimension of the role includes leading a geographically dispersed team to deliver stretching targets/priorities and to ensure reports are factual and presented to a high standard.
The role will be hybrid working, mainly working from home but with a requirement to travel as and when needed. You will be responsible for ensuring that the document search function of the claims review process is completed to a high standard and that targets are met. Identifying, collating, and providing insight into the relevant Post Office documents for stakeholders. Responding to requests for information, timely and professionally from DBAT, legal personnel and other stakeholders and leading a team including QA and delivering to a high standard, targets agreed with DBT.
What we can do for you
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
Our people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:
25 days annual leave that increases with tenure.
Up to 10% on target bonus opportunity
Access to Benenden Healthcare
Generous pension contribution
Life assurance
Income protection after 12 months service
Full support from our employee assistance programme and access to our employee benefits platform
Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you’ll need to succeed
-Proven Team Lead, able to deal with multiple workstreams simultaneously and effectively leading a team of geographically diverse personnel.
- Accountable for own and business decisions and awareness of both the wider social and commercial environment in which Post Office operates.
- Excellent verbal and written communication skills with the ability to deal with people at all levels confidently & professionally.
- Demonstrate outstanding relationship management techniques, humility, and empathy.
- Strong attention to detail and ability to maintain accurate and detailed records.
- Ability to undertake quality assurance activity on document search data.
- Ability to recognise non-conformance to policy, process, and procedures.
- Able to challenge constructively and confidently.
- Good all-round IT skills (Microsoft Office) and a high level of excel skills.
-Advanced working knowledge of audit & compliance procedures in addition to training, interventions, and evaluation techniques
- Flexible in approach to deal with individual situations effectively
- Excellent time management skills, with an ability to prioritise workload as appropriate to manage competing demands, targets, and deadlines.
- Understanding of Data/Information Security requirements
- High levels of professionalism and integrity
- Flexible and able to travel as required.
About us
Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.
Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead – people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
