Program Support Assistant
Full-time
Junior Executive
1 day ago
Duties for this position may include, but are not limited to: Prepare.....
Duties for this position may include, but are not limited to:
- Prepare correspondence, memorandum, minutes, agendas, reports and other documents (e.g. NATS and Congressionals) to ensure accuracy in format, grammar, and spelling.
- Prepare travel and education requests to ensure they are tracked and ultimately approved.
- Collect, compile, organize and track statistical information to support program operations and achievement of program goals and objectives.
- Maintain the policy and procedure manual (SOPs) for the Service.
- Receive complaints and grievances from patients or from individuals on behalf of patients (family members, congressional aides, etc.) and escalates complaints, if necessary.
- Investigate complaints and initiate actions or changes necessary to rectify the situation, and prepare Report of Contact if necessary.
- Serve as liaison between various service lines and other facilities to acquire data on patients, arrange patient travel, and receive and manage inter-facility consults.
- Administer telephone needs assessments for patients, patient outcomes assessments, and patient/family satisfaction surveys to gather pertinent information for reports.
- Prepare reports on service line programs to provide information for facility management.
- Manage device inventory (e.g. low vision prosthetic devices) to ensure that devices are ordered and received in a timely manner.
- Utilize computer programs to enter new patients and update referral status when scheduled.
- Serve as the receptionist for the service line to ensure calls are received and office mail is distributed.
- Receive and organize computerized data to capture important information for service line reports.
- Collect quality assurance data for the service line to provide outcomes measurement.
- Perform basic analysis of incoming data to generate reports and assist in the reporting of statistical results.
- Provide amenities that are common for visually impaired veterans such as human guide techniques, assuring that they can read and appropriately respond to written documents by providing them in alternative format and orienting the veteran to the clinic environment.
Performs other duties as assigned.
Work Schedule: Monday-Friday, 8:00 a.m. - 4:30 p.m. Work schedule may change due to Agency need
Compressed/Flexible: Not authorized
Telework: Not available
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant
/PD50519
Relocation/Recruitment Incentives: Not authorized
Critical Skills Incentive (CSI): Not authorized
Permanent Change of Station (PCS): Not authorized
PCS Appraised Value Offer (AVO): Not authorized
Starting at $51,807 Per Year (GS 7)
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