WHAT IS THE COMMUNICATION AND LIAISON (C&L) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
Vacancies will be filled in the following specialty areas:
Communications and Liaison, Stakeholder Liaison, Area 1, Area 2, Area 3, Area 4, Area 5, and Area 6
MAJOR DUTIES:
1. Utilizes an expert knowledge of Tax law Identifies, develops and grows relationships with external stakeholders located within the territory and serves as their point of contact to address issues and concerns. Forwards issues, as appropriate for burden reduction consideration. Identifies, contacts and develops external relationships with governmental agencies, civic associations, trade associations, small business organizations and other stakeholder relationships. Serves as an internal communications link to other IRS functions. Provides support to customer service activities primarily during the filing season, but also throughout the year, in the areas of technical tax law and accounting guidance to taxpayers or practitioners who visit the Taxpayer Assistance Centers (TACs) or through the R-Mail and/or Electronic Tax Law Accounting (ETLA) systems. Also provides tax law and e-file and pay information via seminars and speeches. These efforts highlight IRS programs and pertinent tax law and other modifications to targeted audiences including the small business owner, tax practitioners, trade associations, industry groups, government agencies, etc. As needed, provides assistance to taxpayers residing in federally designated disaster areas.
2. Works within designated work plans and program direction to plan, coordinate and conduct customized marketing events and other non-enforcement activities for issues with an impact on compliance, including but not limited to, complex trusts, abusive schemes, unreported income, non-filing, voluntary agreements and burden reduction. Develops new marketing plans, proposes activities, recommends timelines as well as dissemination vehicles to both internal and external partners and stakeholders, in both English and Spanish to promote the effective and efficient use of IRS products and services. Recommends use of resources and milestone dates to achieve Program goals and objectives. Provides support and feedback to the product and development staff and Centers of Excellence and Operational Priority Leads. Coordinates, via Stakeholder engagement and through other means, with such functions as Compliance, Counsel, the Stakeholder Partnership Education and Communication (SPEC), Return Preparer's Office, Communication and Liaison Division, LMSB, TE/GE, Field Assistance and other components of the operating division to publicize programs, ensure consistent delivery of corporate message, and promote effectiveness. Creates original news releases, newsletters, flyers, bulletins, media events, web pages, product lines, or other marketing promotions. Maintains extensive expertise in the multi-media communication field to ensure effective dissemination of IRS messages. Performs or directs analysis of taxpayer and/or practitioner data derived from various sources to recommend educational and outreach treatments. Develops and implements innovative methods, techniques and approaches to complex marketing plans using market research and analysis. Performs analysis of taxpayer and/or practitioner data to recommend educational and outreach treatments. Develops and implements overall tax assistance marketing plans using market research and analysis. Develops marketing strategies including targeted key messages, information dissemination methods, and communication vehicles. Designs marketing plans and products to address filing, reporting and payment compliance. Develops, coordinates and provides complex pre and post filing tax law and tax related accounting educational assistance to both internal and external customers through speeches, presentations, trade shows, articles, media and use of leveraged resources.
3. Works with management to measure program effectiveness based on established measures and designated performance indicators. Tracks historical, statistical, and demographic data to develop effective marketing plans for products and messages. Analyzes and evaluates data; and facilitates group meetings, surveys, etc. to design new marketing strategies or revise existing ones. Coordinates responses to Area and Headquarters requests. Provides extensive feedback and recommendations to management regarding marketing events, marketing program effectiveness and additional needs for marketing products and/or communication vehicles. Coordinates activities to plan and resolve unusual or controversial issues regarding marketing/promotional ideas and to share best practices. Develops marketing and communication plans with partners and stakeholders to promote the effective and efficient use of IRS assistance and education.
4. Performs other duties as assigned.
Starting at $103,409 Per Year (GS 13)