At the full performance level, major duties include:
Supports the oversight and management of the public-facing database management system utilized throughout the Consumer Affairs Branch for managing public inquiries of the FDIC, in addition to producing periodic and non-routine management reporting products in report or dashboard format, and contributing content and design of consumer protection educational materials.
Serves as back-up to and assists the NCDA specialist responsible for managing the NCDA’s Quality Assurance Program (QAP). Builds thorough understanding of the QAP and provides assistance in administering it for the NCDA’s consumer response and deposit insurance functions, which include overseeing and coordinating the quality check processes, quality assurance, and DCP internal review audit programs.
Validates management reports and assists with ensuring accuracy of briefing materials on highly sensitive, complex issues related to consumer protection and fair lending prepared by others. Responsible for measuring performance and detecting trends and potential problems, revising existing procedures, or responding to senior management information requests.
Provides desk side coaching to new employees in the areas of deposit insurance and federal consumer protection regulations, in addition to NCDA policy and procedures, and database system management requirements. Maintains current knowledge, answers questions of other employees on procedures, practices, policies, directives, etc., and obtains needed information on problems that arise.
Investigates and responds orally or in writing to complex and/or sensitive consumer complaints and inquiries regarding consumer protection laws and general banking procedures. Such complaints or inquiries may include FDIC Chairman, Congressional, White House referrals, and discrimination complaints.
Responds to written and telephone inquiries from bankers, consumers and others concerning complex aspects of the FDIC's rules and regulations for deposit insurance coverage. The incumbent uses a broad knowledge of the rules for deposit insurance coverage to advise bankers and consumers about FDIC insurance coverage, focusing on mitigating consumer harm, correcting misinformation, and working with consumers to allow them to make informed decisions about their deposits.
Starting at $115,532 Per Year (CG 13-14)