Total 1,506 technical support engineer job vacancies in India, Pune

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team:

It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions.

What you will be doing:

• Provides assistance in resolving technology support issues.
• Performs account provisioning, de-provisioning and maintenance using active directory.
• Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.
• Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
• Asks probing questions to gather relevant information on routine and complex calls.
• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
 

What you bring:

• 0.6 Months -1.0 years of experience in Active directory and Intune company portal.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
• Maintains passwords, data integrity and file system security for the desktop environment.
• Communicates highly technical information to both technical and nontechnical personnel.
• Recommends solutions including new acquisitions and upgrades.
• May have expertise in commonly used business applications.
• May handle phone and email assistance as well.
• Other related duties assigned as needed.

Education Requirements:  

Bachelor’s degree or the equivalent combination of education, training, or work experience.

What we offer you:

•  A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
•  A competitive salary and benefits
•  A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Experience: 1-3 Years

Role: IT Production Support Engineer

Key Responsibilities:

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Key Requirements:

• Strong written, oral communication skills and able to manage user
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.
• Ready to work in a shift environment

Support Specialist, Pune

R24_0009859|IN

As a Support Specialist, you will be responsible for high quality and in-depth product and technical support to internal and external users of production systems. You will have an opportunity to learn and work on many different technologies in a multi-tenant, cloud-based environment. You will also have the opportunity to participate in our newest product deployments to clients.  
The Support Specialist role requires you to be ready for anything and to be agile and flexible in your approach to solving problems.  Being a strong team player who can take the initiative to work independently, know when to ask for help and also be willing to offer help when a team member needs assistance.  

 Responsibilities:

• Maintain a working knowledge of NielsenIQ Client Portal Systems, supported products and technologies  
• Fulfill service requests and respond to technical incidents by executing actions based on standard operating procedures   
• Prioritize, research, troubleshoot and resolve or escalate technical issues with desired Service Level Agreement (SLA).  As needed, identify workarounds and communicate fully and clearly to requestors.  
• Provide high-quality service to continually drive towards “first call, first touch” resolution  
• Provide meaningful analysis of issues back to users and provide timely update for any on-going problems within SLA timeframes 
• Work cross-functionally with the requestor, other support teams, operations, technical delivery teams to resolve issues through root cause analysis and problem management  
• Perform routine smoke testing and participate as requested in system release testing 
• Provide consistent and clear updates on tickets in tracking tools (Service Now & JIRA)  
• Maintain Customer Identity support documentation - Standard Reporting, Knowledge Base, FAQs, Job Aides  
• Ensure compliance to standard NielsenIQ Practices / Tools (Incident and Problem Management, Change Advisory Board, ServiceNow, JIRA)   
• Collaborate with cybersecurity teams to ensure compliance with industry standards and regulations 
• Provide application integration support to Internal NIQ Development Teams 

Responsibilities

• Work closely with Product Owner, Product Manager and Development Team on project schedule, issues and escalation.
• Plan for and justify project IT resource allocation, including securing approval; monitor and track project resource usage.
• Work with Product Owner and Product Manager to craft and refine user stories by providing technical analysis; and building the Product Backlog with prioritization.
• Review and participate in technical proposal or solution, system design and architecture to ensure they are of quality, while adhering to all standards, governance, and policies.
• Propose feasible ideas and solutions or engage subject matter expert to provide aid and improve the quality of the product.
• Coordinate with relevant project teams of interfacing systems to ensure smooth end-to-end workflows can be achieved reliably, and efficiently.
• Work with Product Owner, Product Manager and Development Team to plan and design UAT, coordinate and monitor progress and ensure acceptance of UAT.
• Review and ensure that all documentations are complete and of quality.
• Maintain and continuously refine Product Backlog

Requirements

• Have strong background in Computer Science, Computer or Electronics Engineering, Information Technology or related technical discipline.
• Have business analyst experience in software development projects and working experience in an Agile environment and Cloud platform.
• Possess the ability to work effectively and independently under pressure, meet deadlines, multitask and to prioritize tasks effectively.
• Possess business case and user-stories development skills.
• Possess good communication skills, ability to articulate technology concepts, participate in discussions on requirements with stakeholders.
• Possess strong collaboration skills, ability to partner and work effectively across teams and with business stakeholders in development as well as problem solving.
• Possess good knowledge of web, mobile and Cloud technologies, and their impact and feasibility on design solutions.
• Experience with Confluence, JIRA, GitLab, SonarQube, BPM modelling techniques and methods will be an added advantage.

Responsibilities

• Work closely with Product Owner, Product Manager and Development Team on project schedule, issues and escalation.
• Plan for and justify project IT resource allocation, including securing approval; monitor and track project resource usage.
• Work with Product Owner and Product Manager to craft and refine user stories by providing technical analysis; and building the Product Backlog with prioritization.
• Review and participate in technical proposal or solution, system design and architecture to ensure they are of quality, while adhering to all standards, governance, and policies.
• Propose feasible ideas and solutions or engage subject matter expert to provide aid and improve the quality of the product.
• Coordinate with relevant project teams of interfacing systems to ensure smooth end-to-end workflows can be achieved reliably, and efficiently.
• Work with Product Owner, Product Manager and Development Team to plan and design UAT, coordinate and monitor progress and ensure acceptance of UAT.
• Review and ensure that all documentations are complete and of quality.
• Maintain and continuously refine Product Backlog

Requirements

• Have strong background in Computer Science, Computer or Electronics Engineering, Information Technology or related technical discipline.
• Have business analyst experience in software development projects and working experience in an Agile environment and Cloud platform.
• Possess the ability to work effectively and independently under pressure, meet deadlines, multitask and to prioritize tasks effectively.
• Possess business case and user-stories development skills.
• Possess good communication skills, ability to articulate technology concepts, participate in discussions on requirements with stakeholders.
• Possess strong collaboration skills, ability to partner and work effectively across teams and with business stakeholders in development as well as problem solving.
• Possess good knowledge of web, mobile and Cloud technologies, and their impact and feasibility on design solutions.
• Experience with Confluence, JIRA, GitLab, SonarQube, BPM modelling techniques and methods will be an added advantage.

Experience: 6-9 Years

Role: Production Support Analyst

Key Responsibilities:

· Provide 24x7 production support onsite / offsite.

· Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

· Prioritize defects and plan for production release based on defect criticality or align with quarterly release

· Follow up on defect and incident closure and meet incident closure KPI

· Share production defect support learning with QA team and development team to improve application quality and minimize future defects

· Make sure system availability as per respective agreed SLA

· Support EOD batch run

· Perform annual Disaster Recovery (DR) exercise for supported applications

· Provide support to System Engineers on server level patches / upgrade as and when applicable

· Ensure proper knowledge transfer (KT) from project / development team before enhancement release

· Ensure application documentation is properly updated for each production release.

Key Requirements:

Education:

· Bachelor’s degree in computer science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· At least 10 years of Mainframe experience.

· At least 5 years of solid Base CARDLINK (Credit and Debit Card System) hands-on experience.

· Cards and payments domain Knowledge.

· Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.

· Expert knowledge and use of Mainframe tools such as; Control-M, Endevor, File-Aid, Control-M.

Prior application or production support experience is a plus

Key Domain/ Technical Skills:

· Mainframe, Cardlink

· COBOL, JCL, VSAM, CICS, Ezytrieve

· Microsoft Office.

Position Type :

Type Of Hire :

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Job Description

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

The successful candidate will join our Pune based Software Delivery Center and participate in the requirement analysis, configuration, testing, delivery of payment solutions based on a J2EE Payments Product (AvantGard Trax) along with creating valuable Project & Practice documentation. 

You will work in a dedicated project team and will be involved in a project from start (requirement gathering and estimation) to finish (go-live).

What you will be doing

• Work end to end on upgrade projects to bring our existing clients on older Trax versions to the latest Trax version.
• Build an understanding of the product on a technical and functional level, understand the context of our clients, participate in solution design, testing activities, and deliver solutions that address the business needs of our clients.
• In the context of the upgrades, work with the PS consultant (in other geographies) and our clients to understand client’s business, their business drivers to implement and upgrade Trax, functional scope and requirements of the current upgrade.
• Identify requirement gaps and functional risks in the upgrade so that these can be addressed early in the process.
• Construct an upgrade backlog accurately identifying all the functional gaps between the customer specific implementation and their base product version. Add detail to items where necessary- create user stories/functional use cases.
• Reconfigure the customer specific functionality on upgraded version as seen fit for the project and aligned with the product offerings.
• Evaluate the client’s test data and/or engineer test data to be used throughout the upgrade.
• Drive all phases of test execution (with test frameworks and tools created and maintained by the dev team) and documentation including functional, regression, usability, and acceptance testing.
• Actively participate in the SCRUM rituals within your team (Planning Meeting, Stand-up, Retrospective, Demo, Backlog review meetings, etc.).
• Work closely with the Developers in your team for better understanding of the technical aspects of Trax configuration and tools.
• In all the above, follow the prescribed upgrade approach and bring improvement ideas to the table.
• Deliver working solutions to our clients.

Along with the deliveries of these solutions, you will be responsible to play a vital role in designing and managing information systems, as well as analyzing and tracking data needed to facilitate upgrade projects and various related tasks.

This will include:

• Conducting analysis and developing information artifacts
• Collect, calculate, and check information from various data sources
• Devise solutions/design system to implement information management process
• Generating accurate and comprehensive reports on operational data
• Cooperate and communicate well with other personnel across departments in order to explain and assist In the integration of information management and data communication systems
• Recommend other methods and/or technology to maximize the efficiency of information management

What you bring:

• Bachelor's degree, preferably in an IT-related discipline or the equivalent of education and experience
• Strong analytical and problem-solving skills is a must.
• Ability to develop an in-depth understanding of business procedures
• Fluency in the English language and good interpersonal and communication skills is a must.
• Relevant experience and knowledge in the Finance, Payments domain is a must
• Customer interfacing experience is an asset.
• Familiarity with test automation is an asset.
• Ability to meet deadlines, goals and objectives within assigned time.
• Self-motivated, strong initiative, flexible and good time management skills.
• Enthusiastic, good team player.
• Willing to work in/build an Agile environment.

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources, and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

· NCCS / Diploma / Degree Holder with Min. 5 years Site Supervision Experience

· Experience in Supervising Earthwork, Roads, Drainage and Sewerage works and Steel Structure.

· Experience working with Public Sector Clients

· Project Site at Changi East

· Registered with IES

· 69 / 12 months contract with Project Completion Gratuity

· Able to Work Independently

· Attractive Salary Package

We Offer Attractive Remuneration and Benefit Packages to the Right Candidate.

Interested Applicants Please Email/Fax CV with Detailed Experience and Expected Salary to:

Fax : 65-62220943

Email : admin @millenniums.com.sg

· NCCS / Diploma / Degree Holder with Min. 5 years Site Supervision Experience

· Experience in Supervising M & E works eg. electrical cabling and DB, ACMV, Data cabling etc.

· Experience working with Public Sector Clients

· Project Site at Changi East

· Registered with IES

· 10 months contract with Project Completion Gratuity

· Able to Work Independently

· Attractive Salary Package

We Offer Attractive Remuneration and Benefit Packages to the Right Candidate.

Interested Applicants Please Email/Fax CV with Detailed Experience and Expected Salary to:

Fax : 65-62220943

Email : admin @millenniums.com.sg

REQUIREMENTS:

• Experience: 1+ Years
• 3-5 years in iOS development.
• Proficiency in Swift (Capable).
• Experience with iOS SDK.
• One or more:
• Knowledge of MVC, MVVM, or VIPER architectural patterns.
• Excellent verbal and written communication skills to effectively collaborate with team members and stakeholders.

RESPONSIBILITIES:

• Understanding the client’s business use cases and technical requirements and be able to convert them into technical design which elegantly meets the requirements.
• Mapping decisions with requirements and be able to translate the same to developers.
• Identifying different solutions and being able to narrow down the best option that meets the client’s requirements.
• Defining guidelines and benchmarks for NFR considerations during project implementation
• Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers
• Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed.
• Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it
• Understanding and relating technology integration scenarios and applying these learnings in projects
• Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken.
• Carrying out POCs to make sure that suggested design/technologies meet the requirements.

You’ll join Xplor Personal Services and our Global Technology team — the team that provides the support and expertise to specialty care businesses like dry-cleaners and laundry services. We build the platforms they need to support their customers and keep life moving.

You’ll help us enhance our industry-leading platform used by our customer base to run their businesses. Some of the other responsibilities you’ll have:

• Contribute to the development and execution of a technology roadmap to support our departmental strategy and business objectives.
• Collaborate with Product and Engineering leadership in defining technical strategy and in designing solutions to address current and future business requirements and infrastructure needs.
• Consult with development and project teams to provide technical solutions for complex issues.
• Provide coaching and mentorship to junior engineers on the team.
•  Ensure technical design aligns with the vision and future state of existing systems. 
• Contribute to the vision and direction for the future of our products and services.
• Review existing architectural roadmaps and propose solutions for existing technical debt and development bottlenecks.
• Take a proactive approach to drive innovation and creative solutions through cutting-edge technologies and implementation of best practice tools, processes and initiatives.

Experience: 8+ Years

Role: Technical Delivery Manager

Key Responsibilities:

· Project Leadership: Lead planning, execution, and delivery of Business Glossary, Change management and Data lineage solution, ensuring alignment with organizational goals and objectives.

· Requirements Analysis: Collaborate with business stakeholders to gather and analyse requirements, translating them into actionable project plans.

· Cross-Functional Collaboration: Work closely with cross-functional teams, including data stewards, IT professionals, and business analysts, infrastructure & information security teams, change management teams to ensure a cohesive and integrated approach for end-to-end implementation

· Quality Assurance: Implement quality assurance processes to ensure the accuracy, consistency, performance & SLA monitoring and completeness of metadata and data lineage information in SIT, UAT and production environment

· Project Management & Risk Management: Plan, execute, and deliver projects and change requests within scope, on time, and within budget. Identify and mitigate risks associated ensuring compliance with industry standards and regulations.

· Training and Documentation: Provide inputs for training programs and ensure documentation to enhance understanding and adoption of best practices within the organization.

· Performance Monitoring: Establish key performance indicators (KPIs) to monitor the performance of SQL queries and jobs, recommend adjustments as needed to meet performance objectives.

· Stakeholder Communication: Maintain transparent and effective communication with stakeholders, including senior management, providing regular updates on project progress, challenges, and resolutions. Convey technical concepts to non-technical stakeholders in simple ways.

· Continuous Improvement: Drive continuous improvement initiatives, staying abreast of industry trends and emerging technologies.

Technical & Functional Skills

Technical Skills

· 8+ years of experience in implementing data governance solutions with a strong background in deploying such solutions, encompassing both on-premise and cloud-based models.

· Scripting and Programming: Proficient in scripting languages (e.g., Stored Procedures, Bteq scripts, Spark SQL, Python) and programming languages to support metadata extraction and manipulation.

· Database Technologies: In-depth knowledge of various database technologies, including but not limited to Hadoop, Teradata, SAS, Oracle, MS SQL, DB2.

· Data Lineage: Experience with data lineage methodologies to establish and visualize end-to-end data flows. Identify and build both business and technical lineage, including strategies for fixing lineage breaks

· ETL/ELT Tools: Expertise in ETL/ELT tools like Informatica PowerCenter, SSIS, and other data integration platforms to understand and document transformation logic.

· Knowledge in Data modelling, working with calculations, leveraging the Set Analysis

Functional Skills

· Business Glossary Management: Strong understanding of banking business glossary concepts and the ability to work with business stakeholders to define and manage business terms and their relationships.

· Data Governance Frameworks: Knowledge of data governance frameworks and best practices and the ability to implement governance policies.

· Regulatory Compliance: Understanding of regulatory requirements related to data management, ensuring compliance in data lineage implementations.

· Should have worked in large scale data warehouse / data lake implementation

Other Critical Skills

· Strong analytical and problem-solving skills to address challenges related to metadata quality, data lineage accuracy, and overall data governance effectiveness

· Fast Learner, enjoy analytical and data modelling work and proactive in providing solutions

· Good interpersonal and communication skills with attention to details

· Be forward looking and agile to adapt to changing bank’s needs and dynamic working environment

· Identify ideas to improve system performance and impact availability

· Embrace tackling and resolving complex technical design issues

· Possess strong problem solving and decision-making skills while exercising good judgment

· Ability to work on multiple projects at a time

· Be able to work under pressure and manage deadlines or unexpected changes in expectations or requirements

· Ability to work in a team distributed across multiple locations

Qualification / Certifications

· Degree in Computer Science or related discipline

· Certification of one or more of products (Python, Cloudera, HIVE, etc.)

Understanding and carrying out all tasks given by the Senior Engineer.

Collaborating with other engineers and workers to design, develop, test, and improve products and engineering processes.

Ensuring all expenses stay within the allocated budget.

Performing regular inspections of equipment and scheduling maintenance or repairs.

Providing assistance to different staff or engineering teams.

Inspecting inventory and reporting inconsistencies as well as ordering more materials.

Producing CAD drawings according to specifications.

Evaluating all products and processes and ensuring standardization of quality assurance measures.

Participating in various learning experiences, which may include attending workshops and training sessions.

Calibrating and troubleshooting equipment as required

• Managing and maintaining building services, such as lighting, heating, ventilation and lift systems
• Carrying out feasibility studies for new technical developments
• Drawing up project plans, making models, prototypes and circuit diagrams for high and low voltage electrical equipment
• Budgeting and estimating timescales
• Execute regional space, power, cabling and other infrastructure requirements in support of Edge network requirements, present and future.
• Design/Plan new site electrical/mechanical critical infrastructure for Data Center sites.
• Work with Meta Engineers and design and draw layout of Edge/POP sites floor plans, allocate space assigned to network function, optical, backbone, IP, compute, etc.
• Execute all SOW Engineering design packages related to new or existing edge/pop sites as per Edge and Network Services (ENS) standards.
• Proactively contribute to documentation, automation and processes as they evolve.
• Understand the overall needs of current and future POP infrastructure.
• Guide retrospective reviews of completed projects with teams to incorporate lessons learned into the team's future roadmaps and goals.
• Ensure processes are being followed and all documentation and systems are delivered as per set standards.
• Support site acceptance process for new POP sites.
• Travel to site across states for site survey and evaluation on as per need basis.

Experience: 10+ Years

Role: System Engineer

Key Skills: Data Processing, Data Analysis, Shell Script, SQL, NOSQL, System Diagram, Application Architecture, System Integration

Key Responsilbilities:

• Participate in end-to-end projects for system implementation of MLS system

• Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards

• Liaise with application teams across group and countries build the enhancements according to the technical solution plan

• Analyse user requirements and convert requirements to design document and other system documentation to capture key design decisions

• Plan technical deliverables, perform design and development works to meet project’s requirements within schedule

• Perform data mapping and process mapping with interfacing applications

• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

• Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

• Test, maintain and recommend software improvements to ensure strong functionality and optimization

• Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

• Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result

• Liaise with other application teams and business users to prepare test cases and test data prior to testing in UAT and Mock Run environment

• Manage project change request approval windows and deployment schedule

• Facilitate and provide technical and testing support before and after production deployment

• Liaise with other units across IT and Business in the organization

• Manage external vendors for project delivery within schedule

Key Requirements:

Must Have

• At least 8 years of experience / knowledge in Application architecture and System Integration with combination of technologies such as Unix, Linux, Hadoop, Apache, Jboss. Maria database and NoSQL

• At least 8 years of CICD implementation experience from scratch with combination of technologies such GitHub, Gitlab, Bitbucket, Jenkins, Aldon, etc

• At least 8 years of network and security experience to resolve firewall connection issue, integration issue, implementing load balancing and disaster recovery needs

• At least 10 years of experience in developing Unix Shell Scripting, SQL, Java and Python from scratch

• At least 10 years of experience in application and database design and UI/UX design

• At least 8 years of experience in business analysis, data mapping and process mapping

• At least 8 years of experience in Production Support Management, Incident and Problem Management

• Knowledge in networking, firewall, data migration, password encryption, SSO integration, and disaster recovery planning and testing

• Ability to multitask effectively and handle large amounts of data

• Highly driven, pro-active and a strong team player

• Excellent interpersonal skills and written and verbal communication skills in English

Good to Have

• Experience in Hadoop ecosystem and technologies

• Experience in NoSQL database or Big Data

• Experience in Control-M, and JIRA

• Experience in SharePoint and Confluence