Total 710 technical support engineer job vacancies in Bangalore

Hexagon Support Requirements: -        User Support and Troubleshooting:o   Serve as the first point of contact for end to end technical support (Hexagon Products ), handling inbound requests via phone, email, or ticketing system.o   Provide basic troubleshooting for Windows-based systems, including desktops, laptops, and peripherals.o   Monitor application components, services, use of licenses, and ensure that system is up and running and operates correctlyo   Assist with common issues related to software applications, network connectivity, and hardware malfunctions.o   Guide users through simple troubleshooting steps, such as rebooting devices, adjusting network settings, and reinstalling software.o   Work closely with vendor to tune and troubleshoot application including logging tickets and providing additional information while working directly with vendor support teamo   Log all incidents and service requests accurately in the ticketing system and ensure timely follow-up. -        Customer Service:o   Deliver excellent customer service by maintaining a professional demeanor and ensuring user satisfaction.o   Educate users on basic troubleshooting techniques and IT best practices to minimize recurring issues.o   Communicate effectively with users, keeping them informed about the status of their requests and any planned IT activities.Minimum 5+ years exposure handling Hexegon products(Support experience is must) 

B.Sc/BE/B-Tech in computer science/Electronics or equivalent.

The IT Support role involves handling more complex technical issues within a Windows environment, providing in-depth troubleshooting, and supporting advanced system administration tasks.Key Responsibilities

Advanced Troubleshooting:

Manage and resolve incidents, including complex hardware, software, and network issues.

Conduct detailed diagnostics to identify and resolve root causes of recurring or complex problems.

Resolve advanced Windows operating system issues, including system crashes, blue screens, and software conflicts.

Provide remote and on-site support as necessary to resolve issues that cannot be handled at Level 1.

System Administration:

Manage and troubleshoot issues related to Windows Server, including Active Directory, DNS, DHCP, and Group Policy.

Perform advanced tasks such as system imaging, software deployment, and virtual machine management.

Oversee backup and recovery procedures to ensure data integrity and availability.

Implement and manage security measures, including antivirus, patch management, and encryption.

Network and Security Support:

Diagnose and resolve network-related issues, such as IP conflicts, VPN connectivity problems, and firewall settings.

Monitor and respond to security alerts, and assist in mitigating potential threats.

Assist in maintaining network performance by troubleshooting issues and ensuring optimal configurations.

Documentation and Reporting:

Maintain thorough documentation of technical issues, resolutions, and procedures for future reference.

Generate reports on incident trends, system performance, and user satisfaction to identify areas for improvement.

Collaborate with Level 1 support and other IT teams to improve overall service delivery.Qualifications

Education:

Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.

Relevant certifications such as Microsoft Certified Solutions Associate (MCSA), CompTIA Network+, or similar are highly valued.

Experience:

3-5 years of experience in an advanced technical support role, specifically within a Windows environment.

Technical Skills:

Strong proficiency in Windows operating systems (Windows 10, Windows Server 2016/2019).

In-depth knowledge of Active Directory, Group Policy, DNS, DHCP, and Microsoft Office 365.

Advanced understanding of networking principles and security best practices.

Experience with system imaging, software deployment, and virtual machine management.

Soft Skills:

Strong communication skills with the ability to explain complex technical issues to non-technical users.

Ability to manage multiple priorities in a fast-paced environment.

High level of professionalism and customer service orientation.

Availability:

Willingness to work in shifts, including nights and weekends, as required.

On-call availability for urgent issues.

Service Delivery Manager / Technical Program Manager Experience: 15+ yearsMandatory Skills:Should come from a development background with hands on extensive experience in Microsoft or Open source technical stack (Mandatory)

Experience in working on multi model engagement Managed services, Staff augmentation & Glocal competitive centers (Mandatory)

Experience in managing programs with the span 30 to 50 associates

Deliver projects/program on an ongoing basis, evaluating progress and quality, managing risks / issues, and taking corrective action as necessary to meet project/program deadlines.

Manage the group operations, deliverables to have better efficacy.

Driving the cost efficiency of the competency clusters, maximizing the Business Units throughput & productivity and focus on the inclusive culture of the company.

Deliver IT solutions according to ITIL, DevOps, SDLC, Agile, PMI, PCI, and Security best practices. This includes successful organizational design, strategic hiring, performance and compensation management, training & developing team capabilities and growing practice skillsets.

Manage and mitigate risks across Technical and Operational processes and customer servicing functions.

Enhance the workplace through leadership, employee engagement and personnel development.

Work with business partners to accurately forecast and support business growth strategies.

Work with Service Delivery Heads / Project Managers closely to adopt customer friendly strategies to execute timeliness in project deliverables.

Drive innovation and solution mindset resulting in products/ services in new technology areas.

Mandatory certification (if Any):PMP / Agile Certification must

Good to have skills:Management of ODC or 24x7 Support engagements

Experience in managing Outcome deals

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.   

We are looking for a versatile, curious, and energetic Software Engineer – Senior Consultant level who embraces solving complex challenges on a global scale. As a Visa Engineer, you will be working on multiple projects and work as an integral part of a cross-functional development team. This collaborative, team-based role will require a close working relationship with Product owners, Software Architects, Quality Assurance, Technical Writers, UI Designers, and other Software Engineers.

Essential Responsibilities:

• Prepare technical documents, develop code, review code, build environment, review test results, and prepare plan for implementation

• Analyze technical impact, stability, and functionality due to any custom change

• Evaluate code to ensure it is valid, meets industry standards and is compatible with devices and/or operating systems

• Confer with management or development teams to prioritize needs, resolve conflicts, and help choose solutions

• Develop or validate test routines and schedules to ensure that test cases mimic external interfaces

• Lead design reviews and provide guidance to junior team members who are participating in design reviews.

• Review design documentation with engineering team members, senior project members, and architects to validate design for completeness and ensure alignment with requirements across an application, project, or product.

• Proactively identify defects in software code and isolate/contain the defects to prevent customer impact.

• Build partnerships with product management to ensure that the products being built deliver real value

• Identify problems uncovered by testing or customer feedback and correct problems

**We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The candidate should have a strong technical background (experience working in Payment Gateway / Card Payments / Financial Services space will be a plus), should be a thought leader, have exceptional organizational skills, written and verbal communication skills and be an analytical and structured thinker. This individual must be able to think broadly about Visa's business and drive the expansion of the Visa Merchant Acquiring and Processing Cybersource platform.

The right candidate should possess a strong Technical Product Management background, with demonstrated expertise in contributing to medium to large cross-functional projects. We are looking for candidates who have demonstrated excellence as Technical Product Manager in the payments, internet or related industries. The successful candidate must be a hands-on person with proven ability to engage in high bandwidth conversations with both business and technology executives.  

To be successful in this position, this individual must be highly effective working both independently and in cross-functional capacities to identify, define, analyze, prioritize and refine technology requirements across all categories. Successful candidates will be skilled at forging strong partnerships with business sponsors, product owners, architects, and developers to define feature sets, story maps, detailed user stories (functional and non-functional) to support the development process. This function will address bottlenecks, provide escalation management, anticipate and make tradeoffs, balance the business needs versus technical constraints to maximize business benefit.

Beyond the design and planning stages of the development lifecycle, strong Agile expertise is required to collaborate with Scrum teams and communicate requirements to development teams for execution and implementation.

This role will also partner with the cross-functional leadership team to help define the roadmap priorities and ensure that it remains aligned with the broader strategy and priorities. This individual will foster innovation, collaboration, leverage new technologies and champion impactful change to build Visa's technology brand through internal and external initiatives.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team Summary

The Risk and Identity Solutions (RaIS) team provides risk management services for banks, merchants, and other payment networks. Machine learning and AI models are the heart of the real-time insights used by our clients to manage risk. Created by the Visa Predictive Models (VPM) team, continual improvement and efficient deployment of these models is essential for our future success. To support our rapidly growing suite of predictive models we are looking for engineers who are passionate about managing large volumes of data, creating efficient, automated processes and standardizing ML/AI tools.

This is a great opportunity to work with a new Engineering and MLOps team to scale and structure large scale data engineering and ML/AI that drives significant revenue for Visa. As a member of the Risk and Identify Solutions modeling organization (VPM), your role will involve developing and implementing practices that will allow deployment of machine learning models in large data science projects.

You must be a hands-on expert able to navigate both data engineering and data science disciplines to build effective engineering solutions that support ML/AI models. You will partner closely with global stakeholders in RaIS Product, VPM Data Science and Visa Research to help create and prioritize our strategic roadmap.  You will then leverage your expert technical knowledge of data engineering, tools and data architecture in the design and creation of the solutions on our roadmap.

The position is based at Visa's offices in Bangalore, India.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Your Career

Palo Alto Networks NGFW (Next Generation Firewall) group is looking for a seasoned and accomplished test / Automation engineer with experience in validating core networking & security features in the test engineering team. You will be part of a world-class software test engineering team that works on qualifying various ground-breaking security (On-Prem and Cloud) technologies / use cases. You will work with a multi- functional team of engineers solving interesting problems in the area of L2-7 / Cloud security.
We are looking for highly motivated engineers who have intellectual curiosity, love the challenge of solving complex problems with variable factors and creativity in obtaining solutions.We are looking for leaders who take ownership of their areas of focus and who are driven to pursue problems at every level. Collaboration is at the heart of our culture and we need engineers who can communicate at a high level and work well with multi-functional teams towards achieving a common goal.

Your Impact

• Expected to lead and participate in all phases of the product development cycle, from definition, design, through implementation, test and field deployments
• Responsible for test planning of Palo Alto Networks’ next-generation firewall
• Develop processes, tools and infrastructure to improve the quality and efficiency of testing
• Work closely with the Software Engineering, Product Management teams during product development from design to release
• Reproduce and debug complex issues found during and after software releases
• Interface with field facing teams (TAC, Escalations and SEs) to improve customer experience

About this Team: 

The AI Experimentation Platform (AIEP) team, a key component of the Data and AI Platform (DAP) technology organization within Visa, is at the forefront of harnessing the power of Artificial Intelligence (AI) to drive strategic growth and operational efficiency. The team is dedicated to developing an advanced platform that fosters technological innovation and delivers impactful solutions. This dedicated team is an integral part of Visa's commitment to harnessing AI's power, reflecting the company's forward-thinking approach to technological innovation. By creating an environment that fosters AI experimentation, they are paving the way for Visa's future growth and continued success. 

 As a Staff Data Engineer, you will have the unique chance to make a direct and meaningful impact by delivering solutions that powers AI systems. You will design, enhance, and build solutions dealing with the next generation AI/ML and GenAI technology and be an agent of transformation. We deliver and support strategic goals and have a lasting impact on our enterprise. We aim to stay ahead of the curve adapting to the advancement of AI and ML and keep our business miles ahead of our competitors.  

Essential Functions:  

• Collaborate with project team members (Product Managers, Architects, Analysts, Engineers, Project Managers, etc.) for development and implementation of new data and machine learning driven business solutions and platforms. 

• Drive development effort End-to-End for on-time delivery of high-quality solutions that conform to requirements, conform to the architectural vision, and comply with all applicable standards. 

• Collaborate with senior technical staff and PM to identify, document, plan contingency, track and manage risks and issues until all are resolved. 

• Present technical solutions, capabilities, considerations, and features in business terms. 

• Effectively communicate status, issues, and risks in a precise and timely manner. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Your Career

We are seeking an experienced Senior Staff Software Engineer to develop, build, and maintain our cutting edge cloud based, security product Infrastructure, which operates at massive scale and helps protect customers against constantly evolving online threats and attacks.

We want passionate engineers who love to design and code world-class security services on Cloud Providers. Engineers who bring new ideas in all facets of software development, individual contributors who want to expand their skill set, take ownership of their feature areas and who are driven to solve problems at every level. Collaboration and teamwork are at the foundation of our culture and we need engineers who can communicate at a high level and work well with others towards achieving a common goal.

Your Impact

Responsible for the complete software development life cycle including requirement analysis, design, development, deployment and support
Write clean, testable, readable, scalable and maintainable Python / Go lang code that scales and performs well for thousands of customers
Participate actively and contribute to design and development discussions
Develop solid understanding and be able to explain advanced Cloud Computing and Cloud Security concepts to others
Be able to clearly communicate goals and desired outcomes to internal project teams

This position is ideal for an engineer who is passionate about solving challenging business problems and building applications that provide an excellent user experience. You will be an integral part of the Payment Products Development team focusing on design and development of software solutions that leverage data to solve business problems. The candidate will be extensively involved in hands-on activities including POCs, design, documentation, development, and testing of new functionality. Candidate must be flexible and willing to switch tasks based on team's needs. 

• Responsible for the design, development, and implementation.

• Work on development of new products iteratively by building quick POCs and converting ideas into real products.

• Design and develop mission-critical systems, delivering high-availability and performance.

• Interact with both business and technical stakeholders to deliver high quality products and services that meet business requirements and expectations while applying the latest available tools and technology.

• Develop code to ensure deliverables are on time and with good code quality.

• Coordinate Continuous Integration activities, testing automation frameworks, and other related items in addition to contributing core product code.

• Present technical solutions, capabilities, considerations, and features in business terms. Effectively communicate status, issues, and risks in a precise and timely manner.

• Perform other tasks on R&D, data governance, system infrastructure, and other cross team functions, on an as-needed basis

Preferred Qualifications


• 9 or more years of work experience with a Bachelor’s Degree or more than 8 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

• Bachelor’s Degree or an Advanced Degree (e.g. Masters) in Computer Science/ Engineering, Information Science or a related discipline

• Minimum of 3 years of software development experience (with a concentration in data centric initiatives), with demonstrated expertise in leveraging standard development best practice methodologies

• Strong design and coding skills with Java/J2EE and Web technologies like Spring Boot, Javascript, JSON, and JQuery

• Strong working experience with Spring, Angular, and Hibernate frameworks

• Strong working experience with REST web services

• Knowledge and working experience on Git/Stash, Jenkins, and Jira

• Experience with database technologies like MySQL, Redis and SQL

• Deep knowledge of Unix/Linux

• Strong foundation in computer science, with strong competencies in data structures, algorithms and software design optimized for building highly distributed and parallelized systems

• Experience with Agile & DevOps methodologies

• Excellent analytical and problem-solving skills with a strong automation mindset

• Ability to handle multiple competing priorities in a fast-paced environment

• Good written and verbal communication skills. Ability to effectively communicate the logic and implementation plan to team members & managers

• Quick learner: self-starter, detailed and thorough

• Payment processing background is a big plus

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Your Career

As a member of the Virtualization team at Palo Alto Networks, you will develop our next-generation virtualization and service offerings. Responsibilities will include designing and implementing new features and integrations with Azure cloud and other public and private clouds. Core networking improvements in pure software environments in both Virtual machines and Container form factors.

Your Impact

• You will be expected to participate in all phases of the product development cycle, from definition, design, through implementation and test

• Develop functional specifications, assess task requirements and scheduling, and participate in development, debug and support

• Candidate should also have hands-on experience with virtualization technologies, various hypervisors, system software, networking, and have experience with Linux kernel software development

Your Career

As a Senior Technical Support Engineer, you will engage directly with our valued customers to address intricate post-sales concerns. Your role involves in-depth evaluation of multifaceted scenarios, employing critical thinking to understand methods, techniques, and evaluation criteria for obtaining results. Networking with key contacts beyond your domain of expertise will be routine, and your knack for explaining complex technical issues to both technical and non-technical professionals will be a strong asset.

You will actively contribute to technical discussions within cross-functional teams, fostering transparency that drives product improvement, enriches work environments, and enhances cybersecurity. Your prompt support for our clients ensures swift resolution to keep their environments secure. This requires you to move swiftly and thoughtfully, providing technical assistance even in high-pressure situations.

Your Impact

• Offer technical support to customers and partners
• Effectively manage support cases from recording to resolution, including timely follow-ups
• Conduct fault isolation and root cause analysis for technical issues
• Author Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review technical content for training, marketing, manuals, and troubleshooting guides
• Travel to customer sites for critical situations, expediting resolutions as needed
• Provide configurations, troubleshooting, and best practices to customers
• Collaborate with the Engineering team to influence product operability
• Participate in weekend on-call rotation and provide after-hours support as required
• Communicate complex technical issues effectively to internal and external stakeholders

Job Description:

The Customer Relationship Management (CRM) team is part of Payment Product Development (PPD) CRM Technology team and is responsible for managing system requirements, design, development, integration, quality assurance, implementation and maintenance of corporate applications. The team works closely with business owners of these services to deliver industry leading packaged software and customer developed solutions.

The candidate will work as part of the CRM team to build and support applications to improve the effectiveness and efficiency of the Microsoft Dynamics CRM business function. This role will participate in design, development, testing and support of CRM applications and ensure successful delivery of business capabilities. The ideal candidate will bring strong experience in developing technical solutions in CRM area.

Key Responsibilities:

• Design, develop, test, document, deploy, and support high quality technical solutions on Microsoft Dynamics 365 CRM Platform.

• Integrate MS Dynamics 365 CRM with other applications using Realtime or batch integrations or building custom solutions using webservices.

• Implement best development practices for efficiency like leveraging re-use, eliminating duplicative components, efficient architectural design.

• Able to work on multiple projects and initiatives simultaneously with different/competing timelines and demands.

• Flexible to work on Project Implementations, Operations and Support activities.

• Work with limited direction, usually within a complex environment, to drive delivery of solutions and meet service levels

• Mentor junior developers and ensure that they are successful in their roles.

• Coordinate with other developers and stakeholders for providing technical solutions for implementation and support related needs including working on a wide variety of tasks spanning the full application development life cycle and maintenance.

• Own critical Visa applications/services necessitating in coordination with teams in different time zones, including during non-standard hours as necessary.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

The Opportunity: 

We are looking for Versatile, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale.  As a Visa Software Engineer, you will be an integral part of a multi-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. While building components of powerful payment technology, you will get to see your efforts shaping the digital future of monetary transactions.   

The Work itself: 

• Design code and systems that touch 40% of the world population while influencing Visa’s internal standards for scalability, security, and reusability 

• Collaborate multi-functionally to create design artifacts and develop best-in-class software solutions for multiple Visa technical offerings 

• Actively contribute to product quality improvements, valuable service technology, and new business flows in diverse agile squads 

• Develop robust and scalable products intended for a myriad of customers including end-user merchants, b2b, and business to government solutions. 

• Leverage innovative technologies to build the next generation of Payment Services, Transaction Platforms, Real-Time Payments, and Buy Now Pay Later Technology 

• Opportunities to make a difference on a global or local scale through mentorship and continued learning opportunities 

Essential Functions:

• Demonstrates relevant technical working knowledge to understand requirements.

• Identifies and contributes to the development and solution strategies to team members that improve the design and functionality of interface features across one or more project features, under minimal guidance.

• Applies standard processes on the use of programming languages (e.g. HTML, C++, Java) to write code that fulfills website modification requests and technical requirements. 

• Collaborates with others to support the piloting of new technology capabilities and features that enhance the user website experience across e-commerce products.

• Analyzes bugs for simple issues and applies debugging tools to verify assumptions.

The Skills You Bring:

• Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale

• Challenge the Status Quo: Comfort in pushing the boundaries, ‘hacking’ beyond traditional solutions

• Language Expertise: Expertise in one or more general development languages (e.g., Java, C#, C++)

• Builder: Experience building and deploying modern services and web applications with quality and scalability

• Learner: Constant drive to learn new technologies such as Angular, React, Kubernetes, Docker, etc.

• Partnership: Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams

**We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.