Responsibilities

• Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH’s services to patients and the public
• Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively
• Performs administrative duties such as filing referral documents, department’s records, updating rosters and department statistics reports
• Performs other duties assigned by supervisor

Requirements

• A/Diploma levels or equivalent with call centre, patient care/customer service experience
• Possess good communication and interpersonal skills
• Applicants with previous experience in call centre are welcome to apply
• Willing to do 3 shifts work (Morning shift: 7am-2pm, Mid shift: 2pm-9pm, Night shift: 9pm-7am)

About Hex Trust

Hex Trust, established in 2018, offers fully regulated institutional digital asset Custody, Staking, and Markets services to builders, investors, and service providers. Drawing on the expertise of veteran banking technologists and award-winning financial services leaders, Hex Trust continues to innovate with its proprietary bank-grade platform, providing secure, and integrated solutions. Hex Trust has grown its global presence, with offices in Hong Kong, Singapore, Dubai, Italy, and Vietnam.

Position Summary

We are seeking an experienced Workplace Technology leader to join our Technology Team and play a pivotal role in maintaining and enhancing our technology infrastructure. This position serves as a technical expert and escalation point for complex workplace technology challenges, requiring both depth and breadth of technical knowledge across multiple platforms and systems. The ideal candidate must demonstrate advanced troubleshooting capabilities with strategic thinking to not only resolve complex issues but also contribute to the continuous improvement of our workplace technology ecosystem.

As our Workplace Technology Lead, you will be instrumental in ensuring the stability and optimisation of our critical systems while also identifying opportunities for technological advancement. This role requires someone who thrives on solving complex technical challenges, has a passion for technology innovation, and can effectively collaborate with various business units. You will have the opportunity to influence our technology direction and implement solutions that enhance the daily work experience of all employees across the organisation.

Responsibilities

Infrastructure & Security Management

• Lead the design, implementation, and maintenance of office infrastructure and workplace technologies
• Architect and manage Zero Trust Network infrastructure and security protocols
• Implement and maintain robust security measures to protect company assets and data

Service Management & Support

• Provide advanced technical support for complex workplace technology issues
• Manage and optimise service desk operations and support workflows
• Support equipment deployment and configuration for employee onboarding
• Deliver end-user support for critical issues and escalations
• Develop and maintain technical documentation and knowledge base

Technology Innovation & Automation

• Design and implement automation solutions to streamline IT operations
• Develop scripts and tools using various technologies to enhance efficiency
• Evaluate and propose new technologies to improve workplace productivity
• Lead proof-of-concept initiatives for new workplace technologies
• Keep abreast of emerging technologies and industry best practices

Systems & Operations

• Implement and maintain comprehensive monitoring systems for endpoint devices and user experience
• Design and manage Mobile Device Management (MDM) solutions for corporate devices across multiple platforms
• Oversee endpoint security and management for company-owned and BYOD devices
• Deploy and maintain end-user applications and productivity tools
• Ensure optimal performance and reliability of end-user computing systems
• Lead technical projects focused on improving end-user experience and productivity

Stakeholder & Vendor Management

• Ensure effective communication at all levels from end-users to executive leadership
• Build and maintain strong relationships with key stakeholders across all business areas
• Serve as the technical subject matter expert for workplace technology initiatives and issues
• Establish and manage strategic relationships with technology vendors and service providers
• Provide clear and timely updates during change implementations and critical incidents
• Effectively translate technical concepts to business stakeholders
• Negotiate and manage vendor contracts, licenses, and agreements

• Bachelor's degree in Computer Science, Information Technology, or related discipline
• Minimum 8 years of experience in IT Support/Systems Administration roles
• Proven experience with Mobile Device Management (MDM) platforms and implementation
• Knowledge of macOS administration and troubleshooting
• Demonstrated expertise in desktop support and troubleshooting
• Experience with SaaS platforms including Google Workspace, Slack, and Jira
• Practical experience with asset management and lifecycle planning
• Advanced problem-solving and analytical capabilities
• Strong ability to manage multiple priorities and handle escalations
• Excellent communication skills with ability to work independently and in teams
• Proactive and self-motivated with ability to work under pressure

Advantageous Experience

• Knowledge of Python or other scripting languages
• Experience with Infrastructure as Code principles and tools
• Linux systems administration experience
• Familiarity with automation and orchestration tools
• Experience with modern workplace technology solutions

As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralized markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space.

At Hex Trust, we are proud of our R.A.P.I.D. culture:

• Respect and Inclusion
• Agile
• Passionate
• Indivisible
• Driven by integrity

Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the future, but also:

• Competitive Salaries & Bonuses
• Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.)
• Access to Corporate Discounts and exclusive Employer Perks
• Medical & Retirement Plans
• Professional Learning and Development Opportunities
• Elevate your work using cutting-edge technology
• Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam
• Regular company & social events

Learning Technology Designer

Ignite the Future of Education with Stalford Academy!

At Stalford Academy, we’re more than just a PEI; we’re a launchpad for the next generation of innovators and thinkers. We pride ourselves on creating an environment where technology meets education, empowering our students to excel in an ever-evolving world. As we continue to push the boundaries of learning, we’re on the hunt for a visionary Learning Technology Designer to join our trailblazing team. If you’re passionate about shaping the future and revolutionizing education through cutting-edge tech, this is the perfect opportunity for you.

Your Mission

As a Learning Technology Designer at Stalford Academy, you’ll be the catalyst for transforming our educational landscape. Your role will be instrumental in weaving technology into the fabric of our curriculum, crafting digital experiences that captivate and engage. Collaborating with a dynamic team of educators, administrators, and IT professionals, you’ll design, implement, and fine-tune innovative learning technologies that make a real impact on students’ lives.

What You'll Do

JOB SUMMARY

The Information Technology Associate is responsible for providing first-line Level-1 and Leve-2 IT Technical support to end users for computer hardware, software, and network issues. This role involves responding to help desk tickets, troubleshooting basic to advanced problems, and escalating more complex issues to next Level support. This role requires in-depth knowledge of computer systems, software, and networks, as well as strong troubleshooting and problem-solving abilities. The ability to provide weekend support as needed, and being on standby for emergencies are essential.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Respond to help desk requests and provide technical assistance to users.

Respond to tickets in accordance with SLA guidelines

Diagnose and resolve technical issues related to hardware, software, and network connectivity.

Install, configure, and maintain computer hardware, software, and peripheral devices.

Provide support for operating systems and standard software applications.

Monthly Security Patch compliance for end user PC’s

Escalate unresolved issues to next Level support as necessary.

Follow up with users to ensure issues are resolved satisfactorily.

Provide basic training and guidance to users on IT-related topics.

Perform system administration tasks such as user account management, software installations, and updates.

Troubleshoot and resolve network issues, including VPN, Wi-Fi, and LAN connectivity problems.

Maintain and update documentation for IT systems, procedures, and troubleshooting steps.

Conduct root cause analysis for recurring issues and implement long-term solutions.

Assist in the deployment and maintenance of IT infrastructure, including communication equipment's, and network devices.

Participate in IT projects and provide technical expertise as needed.

Ensure compliance with IT policies and procedures

Provide onsite and remote support to end users

Professional support to Company Senior Executives

Procurement process of IT hardware and Accessories

Plan, schedule, test and implement hardware/software maintenance requirements, upgrades and new installs

Administer and maintain end user accounts, permissions, and access rights

Perform laptop and desktop builds from the corporate image

Attending and participating in regularly scheduled team meetings, development training, and other meetings as needed.

Provide weekend support and standby assistance as required.

May perform other duties and responsibilities as assigned

JOB QUALIFICATIONS

KNOWLEDGE REQUIREMENTS

Strong understanding of computer hardware, operating systems (Windows, MacOS, Apple IOS), and software applications.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Proficiency in network knowledge and troubleshooting (TCP/IP, DNS, DHCP, VPN).

Experience with system administration tasks (Active Directory, Office 365,Share Folder, Software Installation)

Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail.

Excellent problem-solving skills and the ability to work under pressure.

Reliability and punctuality in adhering to office hours.

Working knowledge of office automation products and computer peripherals, like Laser and barcode printers and RF scanners

Strong organizational and time management skills

Learning agility - Has the ability to learn, grow, and change over time and consequently develop new skills, rather than simply enhance those that he/she may already have.

Teamwork - Works collaboratively with a group of people in order to achieve a goal

EDUCATION & EXPERIENCE REQUIREMENTS

Bachelor's degree in Information Technology, Computer Science, or a related field. Diploma holders with experience will be considered.

Minimum of 1 - 2 years of experience in IT technical support role

About the Role

We are seeking a curious Machine Learning Intern to join our ML team. In this role, you will work on ML projects focused on enhancing cybersecurity, improving data protection and building robust ML infrastructure.

**Experience with Cybersecurity is not required.**

Key Responsibilities

• Develop and implement machine learning/deep learning models for security threat detection and prevention
• Conduct research and stay up-to-date with the latest advancements in NLP
• Design and implement NLP models and techniques for text classification, named entity recognition and text generation
• Perform inference and model evaluation
• What we are looking for
• Currently pursuing a Bachelor's or Master's degree in Computer Science, Data Science, Statistics or related field
• Strong programming skills in Python and experience with ML frameworks (PyTorch, Transformers, Scikit-Learn, etc.)
• Experience with NLP concepts and techniques
• Familiarity with version control systems
• Strong problem-solving skills, analytical mindset, and attention to detail.
• Excellent communication and documentation skills
• Curiosity

Preferred Qualifications

• Knowledge of MLOps tools and practices
• Experience with data privacy and protection techniques

What you will learn

• Implementing current ML research
• Model experimentation and optimization strategies

Duration

• 3-6 months, full time

Location

• Onsite

As a University of Applied Learning, SIT works closely with industry in our research pursuits. Our research staff will have the opportunity to be equipped with applied research skill sets that are relevant to industry demands while working on research projects in SIT.

The primary responsibility of this role is to deliver on an industry innovation research project where you will be part of the research team to optimize the spray drying processes for collagen and gelatine powder production, ensuring high-quality and consistent output.

Key Responsibilities

• Manage research project with Principal Investigator (PI), Co-PI and team members to ensure all project deliverables are met
• Participate in brainstorming and ideation, conduct research and experiments, create functional models, and maintain documentation of design development
• Develop system from embodiment of concept to detailed design of parts and assemblies, including selection of standard components, through application studies, analyses and calculations
• Organise procurement of required electrical and mechanical components as well as commercial devices
• Guide students to carry out assembly of submodules, integration of system and testing of machines
• Coordinate maintenance of associated equipment with POD technical officers when required
• Perform risk assessment, and ensure compliance with workplace safety and health regulations

Job Requirements

• Bachelor's degree or higher in mechanical engineering, or related field.
• Professional-level competency in mechanical system and part design
• Strong prototyping skills
• Proficiency in CAD software, such as SolidWorks or Creo Parametric
• Mechanical engineering degree
• Minimum design experience of 5 years

Key Competencies

• Show strong initiative and take ownership of work.
• Demonstrates expertise in experimental design and execution, with good analytical thinking and problem-solving skills.
• Able to build and maintain strong working relationships with people within and external to the university.
• Good communication and interpersonal skills.

As a University of Applied Learning, SIT works closely with industry in our research pursuits. Our research staff will have the opportunity to be equipped with applied research skill sets that are relevant to industry demands while working on research projects in SIT.

The primary responsibility of this role is to deliver on an industry innovation research project where you will be part of the research team to perform modelling and real-time simulation of electric vessel’s onboard microgrid and propulsion system.

Key Responsibilities

• Participate in and manage the research project with Principal Investigator (PI), Co-PI and the research team members to develop onboard microgrid simulation models with energy management systems as well as to plan and test the relevant hardware systems.
• Work with research team to deliver the work scope and undertake these responsibilities in the project.
  Work Responsibilities:
  1. Develop detailed electrical models of the microgrid (power system) of various e-vessels based on the concept design in a simulation environment such as Matlab/Simulink.
  2. Design and develop an intelligent energy management system for the e-vessel microgrid for coordinated control of multiple energy sources considering cost, carbon, and operation constraints.
  3. Operate the simulated electrical model with EMS controller to perform simulations for various cases to demonstrate performance and recommend improvements at unit, sub-system and whole system level.
  4. Implement and carry out simulation studies for onboard microgrid and connection to shore charging infrastructure.
• Recommend efficient and reliable power system architecture(s) with other merits of high-density and light-weight.
• Test the relevant power electronics and drives system hardware and troubleshoot the challenging problems.
• Carry out Risk Assessment, and ensure compliance with Work, Safety and Health Regulations.
• Coordinate procurement and liaison with vendors/suppliers.
• Work independently, as well as within a team, to ensure proper operation and maintenance of equipment and assist in laboratory management.
• Mentor students involved in the research project
• For those hired at senior levels, management responsibilities may be included

Job Requirements

• Have a Master’s or PhD’s degree in Electrical Engineering or equivalent from a recognized University. Major in Power Engineering will be advantageous.
• Minimum 3 years of relevant experience in modelling and energy management algorithm development using MATLAB/Simulink for microgrid applications.
• Knowledge of power electronics, drives, and control is highly preferred. Hardware testing experience will be advantageous.
• Have experience and commitment to participate in project meetings.
• Self-motivated team player and good project management skills.
• Excellent writing, communication, presentation, and interpersonal skills.

Key Competencies

• Able to build and maintain strong working relationships with people within and external to the university.
• Self-directed learner who believes in continuous learning and development
• Proficient in technical writing and presentation
• Possess strong analytical and critical thinking skills
• Show strong initiative and take ownership of work

• Develop methods to monitor and measure risk, compliance, and assurance efforts
• Reviews or conducts audits of information technology (IT) programs and projects.
• Plans and conducts security authorization reviews and assurance case development for initial installation of systems and networks.
• Verifies that application software/network/system security postures are implemented as stated, document deviations, and recommend required actions to correct those deviations.
• Collects and maintains data needed to meet system cybersecurity reporting.
• Collaborates with stakeholders to establish the enterprise continuity of operations program, strategy, and mission assurance.
• Communicates the value of information technology (IT) security throughout all levels of the organization stakeholders
• Manages and approves Accreditation Packages.

• Communicates the value of information technology (IT) security throughout all levels of the organization stakeholders.
• Collects and maintains data needed to meet system cybersecurity reporting.
• Assists in conducting security authorization reviews and assurance case development for initial installation of systems and networks.
• Aids in the review or audit of information technology (IT) programs and projects.
• Develops methods to monitor and measure risk, compliance, and assurance efforts.
• Verifies that application software/network/system security postures are implemented as stated, document deviations, and recommend required actions to correct those deviations.
• Reviews Accreditation Packages in preparation for higher level approval.

• Analyzing and developing the integration, testing, operations, and maintenance of systems security.
• Designing, developing, testing, and evaluating information systems throughout the systems development life cycle.
• Managing IT projects and setting up and maintaining a system or specific components of a system (e.g. for example, configuring, and updating hardware and software; establishing and managing user accounts, etc.).

As a University of Applied Learning, SIT works closely with industry in our research pursuits. Our research staff will have the opportunity to be equipped with applied research skill sets that are relevant to industry demands while working on research projects in SIT.

The primary responsibility of this role is to deliver on an industry-partnered Ignition research project where you will be part of a collaborative team exploring innovative ways of characterizing the physical and rheological properties of liquid personal care products and understanding the impact of these properties in product design and process development.

Key Responsibilities

• In this role, you will perform shear and extensional rheological characterization of a large variety of liquid personal care products including lotions, topical oils, and more. We will explore innovative and emerging methods of rheological characterization and analyzing rheological data to extract material parameters to build a database of materials. Working with our industrial partner we will establish an understanding of rheological properties that are useful for product formulation and process design related to lab and larger scale extrusion/dispensing applications.More specific responsibilities include:
  • Participate in and manage the research project with Principal Investigator (PI), and the research team members to ensure all project deliverables are met.
  • Undertake development of rheological protocols and characterization of liquid personal care products
  • Formulate model materials with various additives to understand their impact on product rheology
  • Design, execute, and interpret experiments independently and with support from the PI.
  • Prepare and deliver written articles, reports, and presentations for industrial partners and external audiences.
  • Attend and present at regular group meetings to receive feedback on work done and future plans
  • Carry out Risk Assessment, and ensure compliance with Work, Safety and Health Regulations.
  • Coordinate procurement and liaison with vendors/suppliers.
  • Work independently, as well as within a team.

Job Requirements

• Have relevant competence in the areas of rheological characterization and analysis, wet lab work, material formulation
• Have a degree in pharmaceutical engineering, chemical engineering, mechanical engineering, food or materials science/engineering, or a related field. Possessing a Master’s degree will be advantageous.
• Knowledge of any of the following will be advantageous: material dispensing/extrusion processing, material science, textural and sensory analysis

Key Competencies

• Able to build and maintain strong working relationships with people within and external to the university.
• Self-directed learner who believes in continuous learning and development.
• Proficient in communicating via technical writing and presentations.
• Possess strong analytical and critical thinking skills.
• Show strong initiative and take ownership of work.

As a University of Applied Learning, SIT works closely with industry in our research pursuits. Our research staff will have the opportunity to be equipped with applied research skill sets that are relevant to industry demands while working on research projects in SIT.

The primary responsibility of this role is to deliver on a Pharmaceutical Innovation Programme Singapore research project where you will be part of a collaborative team exploring innovative ways of understanding extrusion processing for pharmaceutical drug materials and products using rheological measurements.

Key Responsibilities

In this role, you will characterize mixtures of pharmaceutical excipients and drug materials to develop methodologies for screening hot-melt extrusion formulations and selecting optimal operating conditions using rheology, with the objective of producing amorphous-solid-dispersions. You will validate the developed processing space and operating conditions for extruded pharmaceutical formulations using a lab-scale extruder. In collaboration with researchers at the Singapore-MIT Alliance for Research and Technology (SMART), you will characterize the physical properties and performance of intermediate pharmaceutical drug products. The created methods will be transferred to the industrial partner to enhance their product development process using rheological characterization.

More specific responsibilities include:

• Participate in and manage the research project with Principal Investigator (PI), and the research team members to ensure all project deliverables are met.
• Undertake characterization of pharmaceutical active ingredients, polymeric excipients, and plasticizers for producing amorphous-solid-dispersions.
• Perform lab-scale hot-melt extrusion of pharmaceutical materials to validate predicted processing conditions and product outcomes.
• Collaborate with broader pharmaceutical research team at SMART.
• Design, execute, and interpret experiments independently.
• Author papers in high-quality journals in areas that are related to the research.
• Prepare and deliver reports and presentations for industrial partners
• Carry out Risk Assessment, and ensure compliance with Work, Safety and Health Regulations.
• Coordinate procurement and liaise with vendors/suppliers.
• Work independently, as well as within a team.

Job Requirements

• Have deep hands-on experience with at least one of the areas of polymer rheology, extrusion processing, pharmaceutical engineering with small molecules.
• Relevant competence in the areas of wet lab work, analytical instrumentation, material science and formulation
• Have an advanced degree in chemical engineering, mechanical engineering, materials science and engineering, or a related field.
• Knowledge of any of the following will be advantageous: rheology, physical characterisation, crystallisation, polymer melts, extrusion, material physics.

Key Competencies

• Able to build and maintain strong working relationships with people within and external to the university.
• Self-directed learner who believes in continuous learning and development.
• Proficient in communicating via technical writing and presentations.
• Possess strong analytical and critical thinking skills.
• Show strong initiative and take ownership of work.

Business Development Executive

Job Summary:

The Business Development Executive will be responsible for identifying new business opportunities, building relationships with potential clients, and driving revenue growth. This role requires a self-motivated, proactive individual with a strong ability to identify market trends, generate leads, and close sales deals.

Job Responsibilities:

· Identify and pursue new business opportunities through research, cold calling, networking, and industry events.

· Build and maintain strong relationships with existing and prospective clients.

· Conduct market research to identify trends, customer needs, and competitor activity.

· Develop and present tailored business proposals to prospective clients.

· Negotiate contracts and close deals to meet sales targets and revenue goals.

· Collaborate with the marketing team to create promotional materials and campaigns.

· Work closely with the operations and product teams to ensure client requirements are met.

· Prepare and deliver presentations, product demonstrations, and sales reports.

· Monitor industry developments and maintain up-to-date knowledge of products and services.

· Assist in the preparation of tenders, quotations, and contracts.

· Provide exceptional customer service and after-sales support.

Job Requirement:

· Diploma or Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).

· 1-2 years of experience in business development, sales, or a related field (fresh graduates are welcome to apply).

· Experience in IT or Communication Business Solution for B2B sales will be an advantage

· Experience in Contact Centre operations will be an advantage

· Strong communication, negotiation, and interpersonal skills.

· Ability to work independently and as part of a team.

· Proficiency in Microsoft Office.

· Goal-oriented with the ability to achieve sales targets.

Responsibilities:

• Technical transfer product/project in assembly and testing, and from customers
• Provide technical support in manufacturing and testing in product build
• Provide technical support to QC in RMA issue
• Provide technical support to QA in Compliance, Regulatory, Customer & Audit

Requirements:

• Minimum Diploma in Electronics Engineering
• At least 2 years of relevant work experience in Electronics Manufacturing industry
• Technical competent to handle product/project manufacturing, transfers and troubleshooting
• Experience in product/project, PCBA manufacturing and testing
• Able to liaise with customer on technical matters
• Experience in manufacturing environment with ISO13485 & FDA preferred
• Good communication and problem-solving skill

Responsibilities:

• Working with Process Engineer & Engineering team on QC requirement
• Documenting inspection criteria and quality plan
• Work with QA, Process and Product team on corrective action with quality issue
• Work with Process team on in-process audit and FQC audit

Requirements:

• Minimum Diploma in Manufacturing /Quality Engineering
• At least 1 year of relevant working experience in electronics product manufacturing environment
• Control of Supplier Quality Assurance (SQA)
• Quality control of in-coming, in-process and out-going products
• Knowledge of ISO 9001, 14001, 13485 & 45001, FDA requirement
• Able to understand IPC requirement in PCB Assembly, quality requirement of plastic molding, die casting, extrusion, metal stamping and machining parts