Total 108 financial advisor job vacancies in Buckinghamshire, MK1 1DF

HR Advisor
Remote role covering East Anglia, the Midlands, North of England and parts of the South East
Full Time
37.5 hours per week Monday to Friday 8.30am to 5pm
Competitive salary
We are a fourth-generation family business who lead the UK marketplace supplying decorating materials to both trade and retail decorators. We operate over 200 Decorator Centres nationwide and plan to continue evolving and growing our business. In addition, we also have several healthy and growing ecommerce businesses leading the way with the latest trends and fashions in the world of interiors.
Like any organisation it’s our people that make us who we are. We are truly a family business when it comes to our people; our mantra is to ‘help one another succeed’; we want to see everyone flourish in their roles and reach their full potential and support our customers in developing their own businesses. This desire to help our people succeed is at the very heart of this new role.
What is the role we are looking for?
We are looking for an experienced HR colleague to provide vital hands-on support to the People Team and Operational Managers across the business on a variety of HR matters. These will include but not be limited to employment relations processes such as attendance management, probation, grievance, disciplinary, ill health and performance capability. Internally this role is known as a People Advisor.
Working alongside another People Advisor you will support the Senior People Business Partner and the wider team with active cases across our branch network. You will also work closely with Operational Managers and their teams across the business, to provide an all round HR support on a range of matters as they arise.
The support you will offer will include attending meetings in an advisory capacity or by note taking, preparing and producing correspondence and tailoring it to individual situations, giving advice to colleagues on a variety of policies and supporting them with these processes including Occupational Health matters and working with the team to compile and produce reports and analytics on HR topics.
You will be able to communicate effectively at all levels and always maintain a people centred approach that is empathetic to the colleagues involved in any HR processes. You will use a wide range of HR knowledge, commercial acumen, and empathy towards colleagues to quickly establish your knowledge and credibility in this role. You will be confident in influencing and advising stakeholders at varying levels.
We are looking for someone based local to the area the role covers to enable us to provide support to colleagues in person as well as remotely via Teams, however you may be asked to attend other locations and branches when needed. This is a remote role covering branches throughout East Anglia, the Midlands, North of England and parts of the South East (Berkshire, Oxfordshire, Buckinghamshire, Bedfordshire, Northamptonshire). You will be required to support with meetings on location, so it is essential that you are able to drive – a Company car is included. On occasions there may also be overnight stays.
The successful candidate will have previous experience and a strong background in an HR Advisory role. You will preferably have experience working in a retail environment, but this is not essential.
We understand that Neurodivergent candidates or candidates with a disability may need adjustments or extra support in the application or interview process – we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.
What do we give in return?
We think we have an amazing culture of looking out for each other and helping one another succeed. It’s a culture that has stood us well for 120 years!
Some of the benefits we offer include:

Competitive financial package and a Company car
31 days holiday (inclusive of bank holidays)
Pension plan with company contributions plus a life assurance scheme
We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
Employee Assistance Programme and virtual GP service- accessible to colleagues, partner/spouse and dependents
Access to Medicash, an optional funded scheme where you can claim money back for the most common routine healthcare treatments
Discounts and rewards with selected partners - major high street brands, supermarkets etc
Generous staff discounts
Comprehensive Induction Programme

To apply for this exciting opportunity, please click the ‘Apply Now’ button on this page to complete the application form.
Please note that applications are reviewed on a regular basis. The advert may be closed before the application end date, if we receive sufficient applications we wish to progress to interview.
IND1

Position Title:
Customer Service Advisor – Part of On-Programme Customer Experience Team
Role Status:
Full-Time
Reports To:
Customer Experience Lead
Roles Reporting to this Position:
None
Primary Objective:
The primary objective of this role is to support the on-programme team to deliver a best-in-class service experience to our participants whilst they on our programmes.
Key Responsibilities
We are looking for enthusiastic Customer Support Advisors, with excellent communication skills and a high-level understanding of digital applications.
You will be providing both proactive and responsive support to a variety of disadvantaged and unemployed participants.
As the direct point of contact for our participants, you need to be dynamic and flexible in your approach, as well as dedicated to delivering excellent support and solving their challenges in the most effective way possible.
80% of your time will be to support the Customer Experience Lead and Head of Experience Centre to deal with all aspects of support, this includes supporting with mandation processes, Self-employment administration, dealing with general queries and signposting where required for any participant on one of our programmes.
Approximately, 20% of your time will be spent supporting the Jobs 22 Onboarding Customer Experience Team. You will on-board participants to the relevant programmes and be the first point of service experience for those using our services. It is expected that this time spent supporting will be to cover holidays, sickness and as and when required.
Communicate with customers through inbound/outbound calls, chats, and emails.
Follow company procedure on customer responses.
Maintain a friendly manner at all times.
Promote on-line digital applications to customers.
Ensuring the timely and accurate recording of information through online service portals.
Juggle multiple customer situations effectively.
Desirable Skills/Knowledge and Experience
Able to quickly identify problems, think flexibly and resolve issues.
Strong communication skills, a sympathetic telephone manner.
Passionate about providing high quality customer focused services.
Some experience of working in a customer facing environment would be beneficial.
Excellent administration, IT, and organisational skills with good experience of using MS office software.
Enthusiasm to get the job done well and progress.
Additional Information
Some of our benefits include:
GymFlex and Cycle To Work
Performance Bonus Scheme
Value and Recognition Bonus Scheme
Buy and Sell Annual Leave
Length Of Service Recognition
You 22 (Reward Gateway)
Employee Wellbeing Service
We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services.
At Jobs 22 we value equality, diversity and inclusion. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Proud member of the Disability Confident employer scheme

Purchasing Advisor/ Analyst

Manpower current have a great opportunity to join the lovely team of one of our large, established, automotive clients situated within Milton Keynes as a Purchasing Advisor.
The role is based within the fleet department who facilitate the order and delivery of new vehicles whilst building customer and supplier relationships, so previous experience operating within this sector would be very advantageous.
The successful candidate will be able to demonstrate time management, excellent customer service and have a dynamic, inquisitive, and curious personality. Equally you'll have advanced data management and process review experience as this will form part of the role, as well as being comfortable supporting the existing team leader/manager in delegating tasks to ensure SLA's are met within the wider team.

Main responsibilities:

• Communication with Customers and Vehicle Suppliers to identify vehicle requirements
• Liaising with nominated dealers/obtaining quotations and issuing vehicle purchase orders.
• Progressing vehicle orders weekly, keeping systems and customers updated
• Liaison between dealer and customer to arrange new vehicle delivery
• Payment of supplier vehicle invoices
• Ensuring reporting is conducted and kept up to date
• Responsible for a wide range of administrative duties and inter departmental activities
• Producing weekly/monthly business and third party reports and manipulating data into presentable formats
• Support the team manager with prioritisation of workload/tasks to ensure agreed SLA's are met, both personally and for the team

Experience:

• Existing knowledge of automotive products and other manufacturers
• Understanding of fleet leasing solutions
• Data management experience including reviewing processes and reporting whilst proposing efficiency's and process enhancements when identified
• Advanced MS Excel/Data Manipulation skillset, including functions such as vlookup, pivot tables, summary tables and charts and interactive report pack decks
• A team player with the ability to work under pressure in order to meet strict deadlines
• Confident and customer-focused in communicating both by telephone and face to face.

This is a temporary contract with the possibility of ongoing extension. You would be working on site 35 hours per week, 9:00AM - 5:00PM, Monday - Friday with a pay rate of £14.53 per hour.

If this role sounds like you and you would be interested in learning more please don't hesitate to apply and get in contact!

Retail Customer Services Advisor

Manpower has the opportunity for someone to join the team of one of our automotive clients based in Milton Keynes within their customer service department.
You will be providing customers with a high quality Customer Experience through: assistance, support, and account servicing throughout the life-cycle of their financial services agreement.

Where you'll be required to deal with an extensive variety of enquiries, systems and processes through various channels (e.g. Telephony, White mail and E-mail).

RESPONSIBILITIES

• Take full ownership and use initiative to resolve customer queries within first contact resolution and deliver a personal service.
• Use personal judgement to identify when redress and negotiation is needed to resolve a first-line complaint.
• Where a query cannot be resolved at first instance this is required to be correctly noted in the relevant complaints and escalated as appropriate.
• Actively participate in a culture that adheres to the 6 Treating Customer Fairly (TCF) outcomes as defined by the FCA.
• Work to agreed service levels, quality targets and operational metrics as determined by the department relating to all aspects of Customer service provision and Customer experience.
• Understand and adhere to all regulatory and both internal and external compliance based requirements. Including but not limited to Identification and Verification (ID&V) process, card payments and financial crime.
• Add value on every call and ensure that Customers receive the right level of appropriate information to make informed decisions about their channel of choice.

SKILLS AND EXPERIENCE

• Strong Customer Experience focus essential with a determination to resolve Customer queries first time.
• Full PC literacy essential
• Good written and verbal communication skills
• Ability to work in a team environment whilst maintaining individual ownership.

Temporary contract
Pay rate £12.75 per hour
Monday - Friday in office
9am - 5pm

If you would be interested in this role please don't hesitate to apply and get in contact!

Purchasing Advisor

Full Time Permanent

Salary starting from £23,200 dependant on experience. 27 days holiday plus bank holidays, onsite wellbeing centre and so much more.

Closing Date: 28th October 2024

VWFS|FLEET is dedicated to the delivery of a comprehensive range of products and services, specialising in the growth and development of our contract hire portfolio to the Corporate and fleet customer. The role of the Purchasing Advisor is to order and deliver new vehicles whilst building customer and supplier relationships. The role is vital in the delivery of service excellence to the VWFS|FLEET customer portfolio and contributing to the growth and development of the department.

Responsibilities:

• Communication with VWFS|FLEET Customers and Vehicle Suppliers to identify vehicle requirements
• Liaising with nominated dealers/obtaining quotations and issuing vehicle purchase orders via Ebbon Dacs
• Efficient handling of inbound and outbound calls, handling queries in a professional manner supporting our right first-time ethos where possible. Qualifying the calls and warm transferring them to the relevant agent or department with supporting information such as completing ID and V.
• Ensuring business critical reports are worked and kept up to date to provide our customers with updates and answering in life order queries when they arise
• Progressing vehicle orders weekly, keeping systems and customers updated
• Liaison between dealer and customer to arrange new vehicle delivery
• Processing payment and invoicing of vehicle orders - being responsible for large sums of money daily. Handling invoice queries effectively and efficiently to ensure our external stakeholders are paid in a prompt manner. Accurately releasing funds - ensuring this match the PO and invoice raised and against the correct supplier BPID
• Ensuring customer expectations are always managed
• Responsible for a wide range of administrative duties and inter departmental activities
• Reporting weekly using our Purchasing systems and internal SLA's
• Performing a variety of tasks as assigned by the Senior/Team Manager such as a variety of administrative tasks - completing using Salesforce and prioritising the workload to ensure tasks are completed within the agreed SLA expectation - both personal and for the team

About you

• A good knowledge of VW Group Brand product and other manufacturers
• GCSE Maths and English at level C or above
• Ability to communicate effectively both in writing and verbally at all levels
• Attention to detail with a high degree of accuracy and ability to work under pressure
• Knowledge and understanding of Fleet leasing solutions
• A team player with the ability to work under pressure to meet strict deadlines
• Confident and customer-focused in communicating both by telephone and face to face.
• High level of Customer service experience and ability to demonstrate use of initiative to aid departmental productivity.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us, and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can

Customer Service Advisor - multiple vacancies

Hybrid Role - Milton Keynes

Salary Starting from £23,200 (FTE) + 27 Days Holiday + Generous Benefits

Closing Date: 29th October 2024

Various part time and full-time roles available with a mixture of permanent and contract-based opportunities. Current part time option is 21 hours per week.

Start date for this role is 9th January 2025, training can take up to 8 weeks which will be office based everyday Monday-Friday 9-5pm. Any part time candidates need to make sure they can complete training on a full-time basis.

About our team:

Think this is just Customer Services? Think again!

Our UK Customer Services function services the needs of over 1m customers a year, providing frontline support for consumers of our Retail Finance and Aftersales products. We're proud to represent many of the leading automotive brands in the world. It's our job to make sure that every interaction is as simple and enjoyable as possible. To bring this to life, our Customer Promise is -

We listen. We're open and honest. We focus on you. We take ownership and act.

So we're looking for people that can support this promise - if this sounds like you, read on!

What you'll be working on:

We provide high-quality Customer Services throughout the lifetime of customers finance agreements. We have a key role to play in supporting and influencing long term customer loyalty, so it's vitally important that the support we give our customers is of the highest standard. You'll be dealing with enquiries and requests of varying complexity, and using a range of different systems and processes to help deliver important aspects of our customer journey.

Your day to day:

• Responding to enquiries, mainly by phone and email.
• Entering / handling customer data, ensuring that processing procedures and response time guidelines are followed, with speed and accuracy.
• Close liaison with all other Customer Service staff.
• Maintaining your level of understanding of the FCA regulations to ensure you are competent to fulfil your role.
• Administration tasks such as validating customer documentation, processing end of contract options and making changes to customer agreement in its life cycle.
• Negotiating payment and charges with customers within agreed authority levels throughout their agreement; particularly at the end of their agreement.
• Accurately updating relevant systems with details of account activity.
• Working within agreed authority levels taking ownership of the issue but referring to higher authority when required.
• Being adaptable to switch across different processes as there will be a requirement for this
• Responding on email/admin queries and using outbound calls as a 'one and done' to get the right customer outcomes
• Taking responsibility for ensuring that excellent customer service is delivered at all times
• Ensure clarity and understanding of a customers' requirement by providing proactive customer service, with excellent industry and product knowledge.
• Monitoring, diarising and completing daily administration tasks.

Desired Skills and Experience:

• Comfortable speaking with customers on the phone
• Sense of urgency and motivated to respond swiftly
• Adaptable approach in moving between different teams and processes
• Continual learning mind set
• PC Literate
• Excellent written and spoken communication capabilities
• Strong customer service focus is essential
• Ability to demonstrate systematic thought processes
• An understanding of the Data Protection Act and Consumer Credit Act is desirable
• Ability to communicate and negotiate effectively both verbally and written.
• Attention to detail with a high degree of accuracy.
• A strong team player with the ability to work under pressure and meet strict deadlines.

What's in it for you?

• Salary Starting from £23,200 (FTE)
• Access to our Company Car discounted loan car scheme - contract dependant
• Discretionary bonus
• 27 days holiday (Pro rata) + Bank Holidays
• Free parking onsite
• Access to an exclusive deals and discounts website plus so much more

We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us!

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can

As part of our hybrid working arrangements, we are giving our colleagues the opportunity to work a minimum of one day in the Milton Keynes office however flexibility is expected and you can work in the office more if you'd prefer. The hybrid working policy can be applied differently at departmental level as the role requires. We would also expect new colleagues joining us to work from the office for the entirety of their training period until competent in role.

Full-time permanent opportunity

35 hours per week with at least 1 day minimum in our office in Milton Keynes, with flexibility to do more than this as required

As a Controls Accountant you will be responsible for building, improving and maintaining a robust controls environment to improve the reliability of the financial reporting for our Finance Portfolio. This is a great opportunity for a part or fully qualified accountant to gain experience in a forward-thinking organisation

You will have the opportunity to partner with various business areas and build end to end process knowledge to determine rationale for accounting results and variances and, evaluate the controls required. This includes liaising closely with Project and Product Teams to ensure that accounting solutions can be found to meet the needs of our growing business

Skills and Experience you can bring to the role

• You may be part or, a fully Qualified Accountant (ACCA/CIMA)
• Demonstrable, excellent analytical approach supported by strong statistical skills
• You have excellent written and verbal communication skills
• Detailed understanding of operational system design and financial integrity within a controls environment
• You have experience of managing relationships with multiple stakeholders
• A working knowledge of SAP FI/CMS would be preferred and a great advantage
• Excellent knowledge of Excel to a minimum of intermediate level with use of advanced formulas for mathematical equations, create graphs and tables. Basic macros preferable but not essential
• Detailed knowledge in Excel, Query, SQL, MS Access
• Knowledge of Business Object/ Tableau preferable but not essential
• You love problem solving, you're self-motivated and a strong team player

What you could be doing

• You will complete all relevant balance sheet reconciliations in a timely manner, providing summarised information for management.
• Carry out key month end tasks, including analysis in accordance with the month end timetable. Provide detailed analysis of data for the month end reporting pack and stakeholders in business
• Preparation of slides for the month end reporting packs for senior management and the board.
• Conduct workshops to increase the level of awareness across the organization, review organizational processes that have a financial impact.
• Perform comprehensive document reviews to ensure Internal Controls are followed in accordance with company established guidelines, policies & procedures
• Act as a subject matter expert (SME) on various products and as a product/department specialist for key systems i.e. Contract Management System/SAP FI
• Understand the interaction and impact of subsidiary systems on the main accounting systems to ensure system integrity, particularly in relation to specific balance sheet and profit and loss accounts, highlighting issues and suggesting solutions as necessary
• Assist with operational or accounting projects as required, collaborating with colleagues in IT to ensure clarity of issues/requirements for all change relating to accounting transactions is assessed
• Carry out ad-hoc analysis to deliver key operational/management information to differing audiences to help support decision making
• Understand the impact of operational changes to procedures and core business systems to ensure correct accounting treatment and up to date posting books
• Assure operating risks are mitigated and report deficient or ineffective controls
• Maintain a detailed knowledge of source data, and the structure and use of financial information from core systems which feeds into the financial statements.
• Perform/Support user acceptance testing (UAT) where appropriate to ensure that key controls are included within testing to deliver a robust solution
• Provide ad hoc solutions and development of models, or similar, to deliver outputs that cannot be accommodated in the systems
• Design and build reports and models through various tools eg. Excel, Tableau

What's in it for you?

Salary from £34,037, Company Car scheme, Healthcare after 6 months, 27 days holiday in addition to statutory bank holidays, access to various health & wellbeing support plus much more!

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can

Closing date for applications: Tuesday 12th November

Sales Support Executive

Hybrid Role - Milton Keynes

Salary from £24,327, 27 days holiday plus bank holidays + Company Car + Benefits

Full Time Permanent

Closing Date: 5th November 2024

About our team:

The team cover all aspects of the operational and customer service delivery for all Fleet Corporate customers including quotes, orders, deliveries and any in-life activity, customer queries and end of contracts.

What you'll be working on:

With strong customer service and administration skills, you'll build great relationships and actively contribute to the growth of our customer portfolio.

The role of the Sales Support Executive is to provide support to our Sales Team whilst building relationships directly with customers, offering them first class customer service. The role is vital in the delivery of service excellence to the VWFS Fleet customer leasing portfolio, and contributing to the growth and development of the department. The service you provide to customers will set us apart from every other leasing company.

We have big ambitions…. We want to be the No1 leasing company in Europe and we're looking for a hardworking, customer focused Sales Support Executive to help us achieve this target!

Your day to day:

• Generating quotations and processing of orders, within strict SLA's.
• Handling in life and end of contract queries from customers via email and telephone.
• Providing proactive support to the external Sales Team to aid sales growth.
• Handling a wide range of administrative duties, for up to 30 processes.
• Liaising with other departments for key information and data.
• Provision of bespoke customer reporting and other customer requests.

Desired Skills and Experience:

• High level of customer service - ability to wow our customers.
• Confident, with strong communication skills, telephone and email.
• Excellent attention to detail and ability to work under pressure.
• Skilled at picking up new systems and processes, confident in the use of MS Office.
• Strong team player, comfortable with working to team targets and influencing and supporting our customers.
• Ability to adapt to changing demands and different customer requirements.

What's in it for you?

• Salary Starting from £24,327
• Company Car
• 27 days holiday + Bank Holidays
• Access to an exclusive deals and discounts website plus so much more

We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us!

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Job Role: Recruitment Advisor
Location: Home based, with travel.
Salary: £36,595.09

We are seeking a dedicated Recruitment Advisor to join our team at GFSL
Join a team that is more than just a group of colleagues - we work Monday to Friday as a supportive and driven family, working together to create a safe and nurturing environment.
It takes hundreds of people in corporate support to ensure the smooth running of our operations and site-based functions, we are committed to driving the smooth and safe delivery of facilities maintenance; like a heart that pumps blood through the body, everything we do impacts every prisoner, employee, and visitor, and wider to the families and community.

As a Recruitment Advisor you will have the opportunity to work alongside experienced and passionate colleagues who vary from Payroll, Projects, Finance, to Commercial & Supply Chain, and others, who are all dedicated to making a positive difference, providing a safe and secure environment for all.
If you are looking for a role where you can use your skills to create a better future for others, we encourage you to apply for this compelling opportunity and join us in our mission to promote rehabilitation and positive change and be part of a team that truly makes a difference.

We are a Ministry of Justice business who provides critical and time-bound services to HMPPS, and are looking for a Accounts Payable Supervisor with any combination of:

- Experience in FM or Engineering recruitment from a agency or in house background - Essential
- Experience of working within a large, multi-site business
- Experience of public sector recruitment principles
- Experience in coaching, mentoring, and influencing upwards (informal development of managers)
- Diploma or Advanced Apprenticeship (level 3 qualification) in HR or Recruitment / CIPD
- Excellent organisational, time management and people skills.

If this sounds like you, we would like to hear from you!
Explore a varied and rewarding career at GFSL.

Welcome to careers at Gov Facilities Services Limited (GFSL). Joining us is your chance to help ensure prisons are secure and safe for prisoners and prison staff alike, and to play your part in helping prisoners reintegrate into society.
Holidays are 25 days per year plus Bank Holidays, and a range of non-contractual benefits are provided. These range from Death in Service at 4x salary, to access to private GP consultations and an Employee Assistance Programme that offers counselling and information services for preventative care and to help employees in a crisis. There are also a range of financial reward mechanisms and access to retailer discounts.
You will find a strong focus on safety, a supportive, inclusive workplace, a competitive benefits package, and real opportunity to build your skills and progress.

Explore facilities careers where you can make difference.

Pride In People.
We're passionate about promoting greater diversity and creating a workplace and culture where all of our employees have a voice that is heard, feel a sense of belonging and are empowered to be their true selves.
We recognise the value that every single employee brings to the organisation. Everyone's needs at work are different and we are committed to doing our best to satisfy these differences whilst ensuring consistency and fairness for all. We promise to champion diversity and inclusion with ongoing learning and training, as well as career progression opportunities for everyone.
GFSL has been notified by its shareholder (MOJ) that the provision of FM services will in future be delivered by the private sector. This means that following a successful procurement process, GFSL's services will transfer to a private sector provider/providers in Spring 2026. As the programme unfolds, we will learn more.

Pride in People - Do the Right thing - One Team
An ISO 9001 Certified Company

Proud member of the Disability Confident employer scheme

Fleet and Customer Operations Executive

Salary starting from £24,327 - £26,000

Benefits: company car, generous pension, private medical, discounted loan car scheme, life insurance, 27 days holiday plus much more!

Location: Milton Keynes (hybrid 3 days in the office minimum)

Closing date: 30th October 2024

About the Role

At VWFS we are seeking a new Fleet and Customer Operations Executive to join our Fleet Mobility team. You will be the main point of contact for our Rent-a-Car corporate customers & locations and provide on-going support to all key stakeholders throughout the car rental lifecycle.

On a daily based you complete several key operational tasks which relates to our customers, rental portal, fleet management, insurance, and invoicing. You will also play a critical role in ensure processes are set up effectively to ensure our customers have a great experience at every touch point throughout their vehicle rental journey.

Who We're Looking For:

To be successful in this role, you will need to have excellent communication skills and have a can-do approach to build effective working relationships internally and externally.

This isn't just a job; it is a chance to add value, develop your skills and enjoy being part of a fast-paced team.

Your Impactful Contributions:

• Act as key point of contact for all Corporate customers, Rental Locations and key stakeholders providing support through all key processes and resolutions for queries relating to rental portal, fleet queries & movements, insurance, and invoice issues by offering clear and concise advice
• Provide support on a daily basis and be the main point of contact for the Internal Sales Managers, National Rental Sales Managers, Rental Operations Analyst, Assistant Fleet Manager and Technical Fleet Manager by dealing with all their operational queries to create consistency and effective customer, rental and fleet management, on occasions may be required to accompany key stakeholder visits to assist with complex queries to ensure a prompt, cost effective customer focused resolution
• Create, manage, and distribute department KPI league table using business performance figures showing individual stakeholder KPIs i.e. Fleet size, utilisation and price to measure profitability
• Analyse and report Corporate customer and rental locations utilisation and highlight areas of growth and opportunity liaising with the Assistant Fleet Manager to allow vehicle optimisation to be effective
• Monitor existing Corporate clients to keep within their credit limitations, analyse the data and escalate to Internal Sales Managers when necessary
• Generate and analyse a selection of reports to regularly to meet required deadlines to allow MI reporting to take place to drive profitability
• Processing of all logistics movements for customers & rental locations through successful communication with 3rd party suppliers ensuring SLA's are adhered to
• Approve and regularly review repair authorisations using own fleet technical knowledge ensuring costs and downtime are kept to a minimum within budgets
• Management of all vehicle downtime, liaising with 3rd party suppliers, dealers and customers to ensure vehicle downtime is minimal resulting in higher vehicle utilisation and optimisation
• Effective management of both the Customer Relationship Management (CRM) system and the Rental Managers Portal (RMP) to ensure consistency and accuracy of data records
• Proactively identify and plan vehicle selection for new customers and locations with the Assistant Fleet Manager in line with customer and location requirements
• Generate and manage invoices to Locations & customers from the Rental system such as rental charges, excess mileage charges, write offs, fines, insurance excess, vehicle damage to ensure correct generation of income for the Mobility team, manage Motor Insurance Database exceptions by liaising with customers and Insurance Manager to ensure vehicles are insured, meet legislative requirements and therefore reduce risk

Skills and Experience

• Customer service or administrative experience ideally within the automotive industry
• Experience of managing numerous stakeholders
• Experience of managing CRM systems and all customer facing processes such as invoicing, credit approvals, customer resolutions and complaints etc.
• Experience of working to service levels and quality measures
• Strong organisation and planning skills, delivering quality output to deadlines
• Good attention to detail and strong quality focus
• A genuine desire to help and support people and provide excellent customer service
• Proven ability to liaise and communicate effectively with stakeholders
• The ability to manage, influence and adapt during complex conversations
• Excellent interpersonal, influencing, negotiation and communication skills
• A flexible approach to take on varying tasks/activities
• Strong teamwork skills whilst maintaining individual ownership
• Good working understanding of MS PowerPoint, word and excel

Life at VWFS:

We are passionate about putting people at the heart of everything we do. We are informal, collaborative, and diverse. We operate a culture of flexibility, to empower our colleagues to work in a way that works for them. We want everyone to reach their full potential and have a suite of resources to help you develop your career.

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us, and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.

PLEASE BE AWARE WE DO OPERATE A HYBRID WORKING POLICY, THE FULL TRAINING PERIOD IS LIKLEY TO BE EVERYDAY IN OUR OFFICES IN TONGWELL MILTON KEYNES. WHEN ESTABLISHED IN ROLE THIS MAY MOVE TO A MINIMUM OF THREE DAYS A WEEK. OUR OFFICES ARE A FANTASTIC COLLABROATIVE PLACE TO WORK AND WE LOOK FORWARD TO SHOWING YOU AROUND DURING INTERVIEW.

Your new company
Are you a proactive and organised professional with Payroll and HR experience? If so, we have an exciting opportunity for you to advance your career with a leading company celebrated for its supportive and dynamic culture and excellent benefits package. Join this team and see your ambition and dedication recognised and nurtured!
Your new role
To undertake and provide support to the HR Operations Assistant role holders with comprehensive end-to-end HR & Payroll administration in support of the employee life cycle. This includes all aspects of contractual documentation and maintaining accurate employee data related to personal details, job details, pay, benefits, and voluntary deductions.
Key Responsibilities:

• Responsible for the timely and accurate production and issue of contractual documentation/correspondence for new starts, leavers, and all contractual changes across all job levels.
• Ensure timely and accurate updates of employee records in the HR & Payroll system and employee files.
• Support the timely and accurate processing of pay for all employees on a monthly basis, including new starts, leavers, contractual changes, benefits adjustments, salary sacrifice, and voluntary deductions.
• Monitor absence and ensure accurate absence adjustments for all types of absence.
• Maintain the integrity and accuracy of employee data through regular audits and detailed reviews.
• Provide support to the HR Operations & Payroll Manager with post-payroll administration and reporting.
• Offer first-line advice on queries from employees and line managers regarding contractual documentation, employment policies, and the reward framework.
• Assist with HR & Payroll annual events such as holiday roll-over, salary review, bonus, holiday purchase renewal, and PHC renewal.
• Draft and maintain accurate process documentation for HR & Payroll administration and processing.
• Demonstrate a high level of customer service in all duties, adhering to agreed SLAs.
• Continuously improve HR & Payroll administrative tasks to identify and implement best practices.
• Liaise with key stakeholders as required.
• Support the development of HR processes and the effective use of the HR & Payroll system across the wider HR team.
• Provide assistance with HR, Payroll, and Rewards projects as required.
• Ensure accuracy and accountability for key allocated tasks specific to the HR Operations and Payroll role.
• Support the knowledge and competencies of HR Operations & Payroll Assistants and assist the HR Operations & Payroll Manager in developing skills, knowledge, and experience for the HR Operations Assistants.

About you

• Previous experience in end-to-end HR administration processes and payroll, pension, and benefits awareness in a fast-paced environment.
• A proactive individual with the ability to work on their own initiative.
• Plans ahead and works systematically and organised with attention to process and detail.
• Intermediate Microsoft Office experience, including Outlook, Word, Excel, Teams, etc.
• Able to work with minimal supervision, be self-motivated, confident, and able to prioritise workload to meet tight deadlines.
• Flexible approach with high standards.
• Positive approach to self-development and willingness to support the self-development of new/junior team members.
• CIPD/CIPP or studying is desirable but not essential.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Full-time permanent hybrid role working 35 hours per week with 1 day minimum in the office in Milton Keynes

What's in it for you? salary from £54,410k depending on skills and experience. Company car scheme with a car up to the value of £50,700, discretionary bonus potential, pension, private medical, loan car scheme, life insurance, 27 days holiday plus much more!

Closing date: Friday 25th October

About Us:

Volkswagen Financial Services (UK) Ltd (VWFS UK) is at the forefront of providing innovative automotive financial solutions in the UK. We're committed to maintaining the highest standards of compliance and regulatory excellence. Our Compliance team operates as an independent advisory and assurance function, helping ensure that we meet all necessary regulatory requirements and manage compliance risks effectively

Are you an experienced Compliance Manager? Would you like to join our team? This pivotal role will serve as the primary interface between Compliance and VWFS UK, supporting the business in managing regulatory and compliance risks while fostering a strong compliance culture throughout the organisation

As a Compliance Manager, you will lead efforts to identify, mitigate, and manage regulatory and compliance risks across VWFS UK and its Appointed Representatives. Acting as a key advisor, you will provide expert guidance on regulatory matters, ensure the timely completion of regulatory returns, and drive engagement with senior stakeholders, including the Board of Management, on compliance initiatives

Here are your key Responsibilities:

• Regulatory Compliance Advice:
  Provide specialist regulatory advice across the business, influencing stakeholders, including Senior Management Function (SMF) role holders, to ensure compliance in decision-making processes
• Risk Management:
  Work closely with business areas to identify, manage, and mitigate regulatory risks. Provide guidance on regulations and internal policies, support commercial strategy, and address regulatory queries, financial promotions, breaches, and incidents
• Policy and Procedure Management:
  Develop a framework to ensure compliance policies and procedures align with FCA and VWFS HQ requirements. Implement compliance management frameworks to help the business identify and mitigate risks
• Regulatory Updates:
  Stay on top of changes in the regulatory landscape by reviewing consultation papers, policy statements, and other publications. Conduct gap analysis and oversee the implementation of new regulations
• Reporting & FCA Liaison:
  Manage regulatory reporting requests, ensuring timely submission of reports to the FCA, External Auditors, and VWFS HQ. Maintain positive relationships with the FCA, handling notifications and Principle 11 disclosures
• SMCR & Training:
  Advise Senior Management on compliance with the Senior Managers and Certification Regime (SMCR). Oversee SMCR notifications and ensure the responsibilities map is accurate. Lead the Compliance Education Programme and develop training strategies to foster a strong compliance culture
• Risk Reporting & Committees:
  Provide input to the design and production of risk reporting for the Compliance and Integrity Risk Committee. Represent the Compliance function in forums and committees to proactively manage compliance risks

These are the skills and experience you have to add value to our team:

• You'll have extensive knowledge of FCA rules, guidance, and handbooks, with practical experience in a consumer credit or retail lending environment.
• Experience in identifying, managing, monitoring, and reporting regulatory risks
• You're skilled in researching complex regulatory information and presenting clear, actionable insights
• Ability to work cross-functionally, influence decisions, and drive compliance initiatives across departments
• Able to handle multiple tasks and deadlines, prioritising effectively in a fast-paced environment
• Strong communicator with experience advising Senior Management, providing training, and delivering presentations on compliance matters
• Strong analytical abilities to interpret data, draw conclusions, and recommend solutions
• You're great at building relationships, working effectively with both internal teams and external stakeholders

Why Join Us?

• Play a critical role in safeguarding regulatory compliance at one of the UK's leading financial services providers
• Engage directly with senior leaders and drive meaningful change within the organisation
• Work in a collaborative environment that encourages continuous development and professional growth

Life at VWFS:

We are passionate about putting people at the heart of everything we do. We are informal, collaborative, and diverse. We operate a culture of flexibility, to empower our colleagues to work in a way that works for them. We want everyone to reach their full potential and have a suite of resources to help you develop your career.

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us, and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.

Product Integration Manager
Full Time - 35 hours per week (Hybrid) Fixed Term Contract until September 2025

Milton Keynes
Salary from £46,237 - £50,000 depending on skills and experience

Benefits: Company Car, Bonus, 27 Days Holiday Plus Bank Holidays, Pension Scheme, Healthcare and much more!

Closing Date: 22nd October 2022

The Product Integration Manager is responsible for efficiently implementing new products, services and digital assets within VWFS internal areas, VWGroup Brands, Retailer Networks and 3rd parties.

As a Product Integration Manager within VWFS you would be responsible for the liaison between the department and its internal and external stakeholders to ensure that all products, services and digital assets are seamlessly integrated into existing VWFS systems and processes. The role also provides necessary project management support and ongoing support and maintenance for Product Owners in the delivery of new products, services and digital assets.

About the role

• Responsible for supporting the delivery of VWFS products, services and digital assets and integrating them into the core VWFS systems and processes through the liaison with core functional areas of the business.
• Responsible for diagnosis and triage of any issues when the product, service or digital asset is live in the market.
• Work closely with the Product Owners to support the day-to-day management of activities.
• Working collaboratively with VWG Brands; internal stakeholders and the Retailer Network to create and manage integration roadmaps that prioritises all activities.
• Proactively work with colleagues from across the business in identifying integration impacts and efficiencies across multiple areas of the business and implement solutions to deliver great customer outcomes.
• Being the liaison between key retailer partners, brands and VWFS in relation to all product team activities
• Support the effective and efficient delivery of new products and services by providing technical knowledge and expertise from VWFS' existing product portfolio, processes and systems.
• Develop and proactively manage a close relationship with other Product Integration Managers to identify and manage when product activities overlap, and subsequently manage these dependencies.
• Provide SME input and leading practice knowledge into business wide data sharing best practices, security and methodology in conjunction with other key stakeholders
• Assist in the procurement, management and review of all third-party suppliers including purchasing and budgeting

About you

• Relationship skills - ability to develop and sustain positive and co-operative working relationships with a broad variety of company and partner personnel
• Excellent team player, able to interact cross-functionally at different levels within the organisation
• A proactive approach with the ability to react appropriately and effectively to changing circumstances and demands
• Proven track record of consulting, negotiating and influencing without authority
• Strong stakeholder management skills at all levels of the organisation
• Strong negotiating & influencing skills with the ability to influence decision makers up to senior management level
• Agile approach and ability to keep up with the pace of change, learn fast and adapt to the new conditions quickly and effectively
• Obsessed with the customer and continuously looking to deliver exceptional customer experience and customer value.

What's in it for you?

We are passionate about employee development by offering ongoing support and training to help people meet their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve your full potential and enjoy a successful career with us.

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us, and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.

As part of our hybrid working arrangements, we are giving our colleagues the opportunity to work a minimum of one day in the Milton Keynes office however flexibility is expected and you can work in the office more if you'd prefer.

Sales Support Specialist

Hybrid Role - Milton Keynes

Salary from £26,447 per annum, 27 days holiday plus bank holidays + Company Car + Benefits

Full Time Perm

Closing Date: 21st October 2024

The purpose of the role is to resolve Dealer, Brand and VWFS UK Sales escalations that are preventing achievement of VWFS UK commercial targets and directly impacting upon Dealer and customer satisfaction as well as being a key driving force in managing SLAs - bringing actions and task owners together.

RESPONSIBILITIES

• Be a key link between Dealer, Reginal Development Consultants and VWFS UK Sales workflow together with our internal departments to provide timely and effective resolution to specific escalations
• Thoroughly investigate complex escalations and assess for any risk and opportunities and inform appropriate stakeholders
• Taking inbound calls supporting the retailer network
• Create clear plans for managing the changing priorities of key dealer and brand contacts in order to support timely and effective resolutions to incoming queries
• Escalate process failings to the correct department and pull together factual investigations in order to support overturning or rectifying any poor customer, dealer or Brand outcomes
• Identify root causes to repetitive process failings, provide suggestions for improvement and be responsible for coordinating change request activity
• Work closely with the wider sales team to identify performance risks and opportunities so that we stay on track to hit our commercial targets
• Use Salesforce to manage activity and query resolution, ensuring the correct allocation of tasks to owners. Drive robust processes for follow up and completion, ensuring the department stay within agreed service levels
• Support Reginal Development Consultants with retailer coaching around VWFS process to ensure efficiency and right customer outcomes.

SKILLS AND EXPERIENCE

• Excellent written and spoken communication capabilities including telephony
• Full PC literacy essential
• High level of Customer service experience and ability to demonstrate use of initiative in order to aid departmental productivity
• IT literate with the ability to grasp new systems
• Strong Excel skills
• High level of time management and organisational skills
• GCSE passes at Grade C or above, or equivalent, in Maths and English
• An understanding of the Data Protection Act and Consumer Credit Act and FCA is desirable

WHATS IN IT FOR YOU?

• Salary Starting from £26,447
• Company Car
• 27 days holiday + Bank Holidays
• Access to an exclusive deals and discounts website plus so much more

We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us!

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can

As part of our hybrid working arrangements we are giving our colleagues the opportunity to work a minimum of one day in the Milton Keynes office however flexibility is expected and you can work in the office more if you'd prefer.

Customer Resolutions Team Manager

Salary and Benefits: Starting from £34,037, company car, 27 days holiday plus bank holidays, generous pension scheme and so much more.

Full Time Permanent

Closing Date: 18th October

About our team:

Our Customer Resolutions team are here to make sure that we offer all of our customers the best possible service, even when things go wrong. If a customer has a complaint or problem, we aim to resolve the issue in a timely manner. We do this by listening, being sympathetic and treating everyone in a fair and just way..

What you'll be working on:

You will be responsible for managing the performance of the team of Executives. Through effective coaching and support, you will lead by example with a determined focus on great customer outcomes.

You identifying opportunities for continuous improvement, in an effort to ensure optimal quality and consistency of resolutions.

You will be responsible for monitoring complaint volumes and the continuous progression of individual complaints progress to ensure regulatory timescales are achieved and outcomes are delivered in line in line with the expectations of Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS), and New Consumer Duty (NCD)

Your day to day:

• Leading and motivating a team of Customer Resolutions Executives and maximising their performance through delivering continuous coaching, support and by instilling a strong customer-centric focus.
• Managing multiple relationships with senior internal and external stakeholders, including but not limited to BoM, Brand Managers, BDM's, CSC, internal/external solicitors and FOS
• Monitoring caseloads at team and individual level to ensure Executives are progressing complaints in a timely manner, engaging with FOS and internal/external solicitors where appropriate in order to reach a satisfactory outcome
• Helping your team to ensure they are operating with a fair and balanced judgement to ensure appropriate and proportionate customer outcomes within relevant management limit of authority, by conducting a full and thorough investigation
• Accountable for team specific complaint types, ensuring that appropriate resource is assigned to provide timely resolutions and adherence to regulatory timeframes
• Where required, be competent to manage complex, high risk and/or high profile/media complaint escalations and BoM complaints
• Ensure team are operating with a fair and balanced judgement to ensure appropriate and proportionate customer outcomes within relevant management limit of authority, by conducting a full and thorough investigation
• Support decisions based on evaluated customer circumstance, inconvenience and distress, ensuring outcome is fair and balanced to achieve an appropriate and proportionate resolution
• Negotiate on a regular basis with Volkswagen Brand Customer Service Centre (CSC) and Retailer Network in order to reach an appropriate multi-partite solution ensuring the best outcome for the customer
• Conduct appropriate Quality Assurance activity which could include, but not limited to; call and written correspondence monitoring, process and procedure adherence and customer outcome audits, to ensure team meet or exceed quality standards

Desired Skills and Experience:

• Proven ability to liaise with and manage stakeholder expectations.
• Confident in dealing with, and managing expectations of customers and colleagues.
• Ability to demonstrate systematic thought processes, plan and manage own workload/delivery.
• Understanding of all relevant aspects of legislation/requirements, including but not limited to NCD, DISP, FOS and relevant Vulnerable Customer guidance.
• Experience of working in a complaints environment, either within financial services or another industry type.
• Demonstrable extensive people management experience.
• Experience in Complaint handling.
• Knowledge of contract management systems - i.e. CRM, SAP, CMS, and Avaya.

What's in it for you?

• Salary Starting from £34,037
• Discretionary bonus
• Company Car
• 27 days holiday + Bank Holidays
• Access to exclusive deals and discounts website plus so much more

We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us!

About Volkswagen Financial Services

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can