Total 192 customer service job vacancies in chatham kent me4 3az

Service & Repair Manager

A global brand, leader in their field, is looking to appoint a Service and Technical Manager to manage the new product introductions into the portfolio, ensuring that they meet the UK standards.

The role will also involve leading a small team of technicians to deliver a high quality repair & testing service on all products whilst enhancing productivity, monitoring compliance & standards and keeping processes up to date.

With an electrical bias, you will be a strong leader with hands on management abilities and have an essential focus on attention to detail, technical analysis, data handling and reporting.

The person:

• Design, implement and manage repair and service processes.
• Experience in analysing data and inventory control on exchequer
• Proven team management experience
• Communication and collaboration skills at all levels.
• Ongoing awareness of regulations of business obligations
• Continuous learning, development and improvement attitude.
• Analytical minded with the attention to detail
• Inquisitive by nature with a technical flare
• Ability to identify and report potential issues to Senior Management
• Practical approach to resolving any technical problems

Benefits:

• Very competitive salary depending on experience discussed on application
• Monday - Friday: 8am to 5pm
• 28 days holiday inc Bank holidays + 3 day shut down over Christmas
• Bonus Scheme (Profit related pay)
• Free onsite parking
• Continual training and development.
• 50% employee discount on products.
• Long service and Management recognition awards.
• Wellbeing activities and subsidies.
• Relaxed dress code & Birthday bonus.

If you are interested and looking for that new challenge, please email Mandy Potton.

Email: m.potton@newappointmentsgroup.co.uk or call for a confidential discussion on 01304 806902.
New Appointments Group Expertly Matching Employers and Jobseekers since 1975.
Committed to diversity, equality and opportunity for all.

CVs in Word Format to
Twitter: @nagforjobs

Working for a leading business you will be supporting an established department with handling customer complaints.

Working within a small team you will be required to deal with email based complaints against company policies and procedures and regulatory guidelines, ensuring complaints are handled effectively and within set time-frames.

Responsibilities include:

• Liaising with dissatisfied customers directly via email, aiming to provide timely resolution whilst aiming to retain the customer.
• Investigating complaints accordingly.
• Providing empathetic customer service, actively listening to the customer and providing advice
• Logging complaints on the company system
• Sending out customer correspondence

Skills and qualities required:

• Enjoy working with customers.
• To understand customer requirements. responding with professionalism.
• Be able to work under pressure.
• Be calm and focused when handling complaints.
• Resilient
• Excellent communication skills
• Excellent English writing & grammar skills
• Previously worked within customer resolution management would be an advantage

Job Offer:

• Temporary role for 7 weeks commencing on 22nd July.
• Hours are Monday to Friday 0900-1700
• Weekly pay

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: @nagforjobs

About the Team and the Role:
The vision of the Metropolitan Police Service (Met) is to make London safe for everyone. We are transforming to deliver high-quality policing services efficiently and cost-effectively, in line with the Mayor of London's Police and Crime Plan. With changing operational demands, the Met is also working towards achieving Net Zero Carbon status by 2030, transitioning our fleet of 5000 vehicles to zero-emission-capable models.

Role Overview:
As a Senior Customer Relationships Manager, you will lead and develop a team to enhance fleet operations, ensuring a safe, fit-for-purpose fleet that meets operational demands.

Key Responsibilities:

• Act as Fleet business partner and champion for assigned customer groups.
• Collaborate with senior customer partnerships and lead working groups.
• Manage demand and asset replacement plans.
• Drive the transition to hybrid and electric fleets.
• Ensure compliance with H&S and COSHH obligations.
• Deliver performance improvements and manage budgets.
• Develop relationships with senior stakeholders.
• Collect and analyze performance data.
• Champion continuous improvement and innovative team management.
• Support ad hoc programmes, projects, and initiatives.

Required Knowledge and Skills:

• Understanding of operations within a complex organisation.
• Experience in managing customer expectations and balancing supply and demand.
• Strong negotiation, communication, and change management skills.
• Ability to analyse complex data and deliver customer insights.
• Excellent customer service and performance management.

Qualifications and Experience:

• Level 5 qualification (ILM L5, HND, or similar) in business, management, or related field, or equivalent experience.
• Experience managing senior-level customer relationships and service delivery teams in complex environments.
• Proven track record in compliance, change management, and maintaining service performance.

Additional Information:

• Vetting to CTC level required.
• Hybrid working: 3 days a week in Sidcup office, with travel across London as needed.
• Initial 6-month contract, with potential for extension.

Apply Now:
Service Care is recruiting on behalf of the Metropolitan Police Service (MPS). If you are ready to make a significant impact and drive fleet service excellence, contact Lewis from Service Care at 01772 208962 or email Lewis.Ashcoft@servicecare.org.uk

Benefits:

• Various contracted hour shifts available
• 28 days holiday inclusive of bank holidays
• Flexible Additional Holiday Purchase Scheme
• Full induction programme to Care Certificate Standards
• Dedicated learning & development programmes.
• We offer Apprenticeships to those with less experience looking to join the Care Sector
• We provide FREE training to achieve qualification in Social Care.
• Access to a wide range of free online courses for all staff on a variety of topics
• DBS check paid by Caretech prior to starting with us.
• Refer a Friend Reward Scheme – earn up to £250 per referral!
• Stakeholder Pension
• Share Save Scheme
• Free Employee Assistance Programme
• Annual Employee Awards Evening
• Employee recognition schemes
• Carer progression within the company.
• CareTech Foundation – Opportunity to apply for family and friend’s grants.

Main Responsibilities and Duties:

The following is an indication of the key responsibilities expected in this role and are in addition to those outlined in the Service Manager job description (for allocated service(s)), but are not intended to be a comprehensive list of duties or tasks:

• To support service managers in the development of their operational and management understanding, engaging in areas of challenge or that are in need of focused support, including cover.
• Work with Locality Managers and Registered Managers in collaboration with the organisations Quality Assurance, Finance, HR and L&D teams to identify areas of risk, embedding lessons learned in future work practices.
• Attend support and contribute to region’s Senior Management Team (SMT) meetings, providing feedback on common themes, proposing options for service changes that benefit the people we support and improve services.
• Manage effectively with HR lead allocated employee investigations at any services within the region, producing relevant reports in accordance with the organisations policies and procedures, for consideration by commissioning manager.
• Support Registered Managers with conflict resolution and mediated resolutions to minimise the risk of service staffing disputes.
• Identify service improvements and support the execution of strategies and initiatives designed to drive high quality services for the people we support, developing with Registered Managers and Locality Managers clear and concise service and people development plans.
• Promote, support and champion the organisations vision, mission and values ensuring they are realised in all activities and supported services.

Person Specification:

Essential:

• Experience working as a CQC Registered Manager
• Experience working with statutory authorities to safeguard adults
• Excellent understanding of the principles of high-quality person-centred care and support along with non-discriminatory practice.
• Excellent understanding of CQC regulatory requirements and experience of undergoing inspection
• Performance management experience including recruitment, induction and staff development
• Experience of working with vulnerable people and meeting their support needs
• Relevant Health and Social Care qualification equivalent to a Level 5
• Knowledge of Health and Safety regulations. Experience of completing and reviewing risk assessments.
• Financial and budgeting experience working within the care sector
• Quality assurance skills
• Experience of carrying out assessments on potential new placements
• Experience conducting complex investigations and mediated outcomes

Desirable:

• IOSHH Working Safely
• Relevant Management or Leadership qualification equivalent to a Level 3

The Organisation:

CareTech Community Services Ltd, established in 1994, is one of the largest providers of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for vulnerable people to live in community settings. We support people to take control of their lives – this could be finding employment, having an active social life, learning new skills or building self-confidence.

Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense wi

Our client based in Kent are currently recruiting for a Compliance Manager to join their team as soon as possible.

This is a full time, hybrid, temporary role based in the housing sector offering £35 - £40 per hour Umbrella LTD Inside IR35.

The purpose of the role is to provide line management to the team of compliance managers for full compliance across the housing stock.

Responsibilities:

• Line management of the Compliance team and co-ordination of activity, ensuring resilience and development in the team skills.
• Manage all the major and minor compliance's.

1. Fire
2. Gas
3. Electrical
4. Water safety
5. Lifts
6. Asbestos

• Ensure that all building meet current compliance standards and that all buildings are safe for use.
• Ensure that the authority's databases are kept up to date that all statutory documents are current and legally valid.
• Implementation of the cyclical testing servicing maintenance programmes and provision of statutory documentation.
• Lead on procurement of contracts to deliver compliance testing and servicing and carrying out specialist testing.

Requirements:

• HNC or HND in Building Studies and/or significant relevant experience.
• Excellent communication skills both verbal and written
• High level of experience and training in compliance matters .
• BOHS P405 qualification in Asbestos management.
• Nebosh Level 6 qualification in Fire Safety in Construction
• Training on ACOP L8 and HSG274.
• Gas safety training sound understanding of the gas safety regulations
• Sound knowledge of CDM and requirements of Client and Principal Designer roles.
• M&E systems training understand complex heating and electrical systems.
• Relevant training in passenger lifts, stair lifts and hoists and LOLER regulations.

If interested please feel free to get in touch on 01772 208967 or via email at james.glover@servicecare.org.uk

Field Service Engineer
£32,916 - £37,304 depending on experience

Three incredible brands. One brilliant team. Join us as a Field Service Engineer for the most competitive benefits package in the industry, autonomy over your work and the satisfaction of helping customers in need.

As a Field Service Engineer, you'll be visiting customers in their homes across Maidstone and the surrounding areas, and fixing any appliance issues to get them up and running again. Managing your time through the day, you'll keep customers and colleagues updated on your progress and keep on top of the stock levels in your van day by day.

A full, valid driving licence is required. For upselling our products you'll be rewarded with bonus incentives on the products you sell. You'll be organised, have strong communication skills, and be dedicated to finding the best outcome for the customer.

Ideally, we'd like experience as a White Goods Engineer. But what we really need is self-motivation and strong technical and customer service skills. Our City and Guilds-assured in-house training and support has been designed to get you ready to deliver brilliant service to our customers.

Industry-leading benefits

• £32,650 per annum starting salary if you're a Field Service Engineer who does not have White Goods/ Domestic Appliance experience. You'll have the opportunity to earn £37,304 once you're fully trained and meet the minimum requirements
• £37,304 per annum starting salary if you have a minimum of 6 months recent White Goods Engineering experience
• Bonus potential of up to £2,500 per annum
• Enhanced rate over time
• Up to 6% pension contribution
• Brilliant staff discounts on products and a range of retailers, entertainment, and days out

The ability to lift & manoeuvre heavy objects, work in restricted spaces, regularly engage hand dexterity and colour vision are considered central requirements. Offers of employment are subject to testing to ensure that candidates are able to comply with the basic health and safety requirements of the role; this includes being able to distinguish between live, neutral and earth wires.

With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.

With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found

Medway council are recruiting for an Experienced Social worker

To work proactively and build relationships with children and families who have been assessed as requiring a statutory intervention using the Signs of Safety practice model. You will be responsible for implementing a child in need or child protection plan with the aim of safely stepping the family down or where required, escalating to legal proceedings.

To be competent in all areas of the PCF at Social Worker level and The Knowledge and Skills Statement (KSS) for approved child and family practitioners.

Manage a caseload within a framework of appropriate reflective supervision, undertaking focused, analytical assessments, SMART plans and reviews that have clear objectives and outcome measures in order to ensure that all vulnerable children receive a service that reflects the Council's commitment to safeguarding and putting the needs of individual children first.

Demonstrate and model good practice that reflects a commitment to relationship- and strengths-based practice, working collaboratively with children, young people and their families

Work directly with children and young people to establish their lived experiences, wishes and feelings, using a variety of techniques, as required.

Consistently use the Signs of Safety practice model in assessments and interventions with children and their families.

please contact Delanie on 01772 208964 or email your CV to Delanie.heyes@servicecare.org.uk

Medway Council are recruiting for a Children's Social worker for the Assessment Team

Salary

As a Childrens Social Worker you will need to:

To provide a high quality and effective professional casework service, taking responsibility for working and managing a caseload within a framework of appropriate supervision, dependent upon the complexities of these cases and the social worker's experience.

To comply with legislation, statutory guidance and local policies and procedures.

To be competent in all areas of the PCF at Social Worker level and The Knowledge and Skills Statement (KSS) for approved child and family practitioners.

Manage a caseload within a framework of appropriate reflective supervision, undertaking focused, analytical assessments, prepare SMART care plans and reviews that have clear objectives and outcome measures in order to ensure that all looked after children receive a service that reflects the Council's commitment to achieving positive outcomes for our looked after children.

Demonstrate and model good practice that reflects a commitment to relationship and strengths-based practice, working collaboratively with children and their families.

Work directly with children and young people to establish their lived experiences, wishes and feelings, using a variety of techniques, as required.

To work with children and families in a variety of diverse and complex contexts, such as mental ill health, disability, substance misuse, domestic abuse, sexual and criminal exploitation, radicalisation, poverty, discrimination, and immigration.

For this position, you must have -
* A degree or masters in Social Work (or any other recognised equivalent qualification)
* HCPC registration



Working with Service Care Solutions comes with many benefits, including -
* A specialist consultant within an experience and dedicated Social Work recruitment team
* Excellent rates of pay
* An extensive range of Social Work vacancies available throughout the UK
* Payroll service twice a week

If you are interested in the role, or know of anyone who may be, please contact Mike at Service Care Solutions on 01772 208964 or email Delanie.Heyes@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Medway Council are recruiting for a Children's Social worker

Salary

As a Childrens Social Worker you will need to:

To provide a high quality and effective professional casework service, taking responsibility for working and managing a caseload within a framework of appropriate supervision, dependent upon the complexities of these cases and the social worker's experience.

To comply with legislation, statutory guidance and local policies and procedures.

To be competent in all areas of the PCF at Social Worker level and The Knowledge and Skills Statement (KSS) for approved child and family practitioners.

Manage a caseload within a framework of appropriate reflective supervision, undertaking focused, analytical assessments, prepare SMART care plans and reviews that have clear objectives and outcome measures in order to ensure that all looked after children receive a service that reflects the Council's commitment to achieving positive outcomes for our looked after children.

Demonstrate and model good practice that reflects a commitment to relationship and strengths-based practice, working collaboratively with children and their families.

Work directly with children and young people to establish their lived experiences, wishes and feelings, using a variety of techniques, as required.

To work with children and families in a variety of diverse and complex contexts, such as mental ill health, disability, substance misuse, domestic abuse, sexual and criminal exploitation, radicalisation, poverty, discrimination, and immigration.

For this position, you must have -
* A degree or masters in Social Work (or any other recognised equivalent qualification)
* HCPC registration



Working with Service Care Solutions comes with many benefits, including -
* A specialist consultant within an experience and dedicated Social Work recruitment team
* Excellent rates of pay
* An extensive range of Social Work vacancies available throughout the UK
* Payroll service twice a week

If you are interested in the role, or know of anyone who may be, please contact Mike at Service Care Solutions on 01772 208964 or email Delanie.Heyes@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Medway Council are recruiting for a Team manager for the Leaving Care Team 16+

To lead, manage and coach a team of newly qualified and experienced social workers and personal advisors responsible for delivering and improving services for children in care, care experienced young people and their carers/families.

To improve outcomes for looked after children and young people by developing effective partnership working with other Council services and partner agencies to ensure efficient delivery of the service.

To contribute towards delivering the council's Corporate Parenting vision for Children in Care and Care Leavers in order to ensure the objectives and priorities are realised.

To be competent in all areas of the PCF at Advanced Social Worker level and The Knowledge and Skills Statement (KSS) for practice supervisors

Lead, manage and motivate a staff team ensuring high quality supervision is completed regularly which includes case management oversight, timely decision making, the effective implementation and review of children's looked after plans and care experienced young people's pathway plans. To use opportunity to reflect and recognise areas of practice which are good or requires improvement, and supports the ongoing learning and development of workers, including undertaking audits across the whole of children's service and within the local service.

Allocate cases within the statutory timescales supporting positive transitions and ensuring looked after children reviews and pathway plan reviews and statutory visits have clear objectives and outcomes in order to ensure that all children in care and care leavers receive a service that reflects the Council's commitment to safeguarding, promoting independence and putting the needs of individual children first.

if you're intersted in this role please contact Delanie on 01772 208964 or email your CV to Delanie.heyes@servicecare.org.uk

HR GO are currently looking for a Customer Service Representative

We are looking for available candidates for our client based in Ashford. Driving would be ideal, although not essential.

Hours:

0900 - 1700

Ideal Candidate:

• You must be a good communicator, written and verbally
• Able to pick new systems up quickly
• You must have Customer Service Experience
• Call Centre Experience

Please apply today!

Job title: Communications and Marketing Assistant
Location of the job: Sevenoaks TN13
Contract type: Temporary ongoing
Weekly hours: 37
Working hours and breaks: Hybrid (2 days in office)
Start date: 1st July 2024

The hiring manager is looking for a candidate to support the communications and marketing team in its day-to-day work. This role will be responsible for a range of key processes and tasks for both internal and external communications areas, and is part of a multi-function, high performing team.

Key Accountabilities

• Be a key point of contact within the team, managing the tasks, mailboxes and project plans that support the delivery of the 2022-2024 communications and marketing strategy.
• Support the external and internal communications partners in the delivery of their yearly communications and marketing plan.
• Co-ordinate tasks and projects across the service, maintaining databases and campaign plans, as well as content management across various platforms including Umbraco and Interact.
• Produce creative content for the team, including the design of assets, production of video or audio content and photography. This can either be produced internally or with partner agencies and freelancers.
• Manage and maintain internal resources and guides to support colleagues across the business.
• Assist with events, an out of hours rota and the management of team drives.
• Support the team in raising the profile of client externally though effective social media and digital content management.
• Support awareness of the team's work through effective, including Hootsuite, Google Analytics, Hotjar and Interact.
• Role model companies values.
• Support the team with the management of their yearly budgets and invoice administration.

Measures

• The successful management of the clients planning tools - including the weekly grid, monthly forward look and annual communications and marketing plan. Each of these three planning tools are crucial to the successful delivery of the 2022-2024 communications and marketing strategy.
• The successful delivery of key internal and external campaigns based on the annual plan and outlined in ROSIE/OASIS model campaign plans.
• Effective onboarding of new colleagues to the business in how the communications and marketing team deliver a service - as well as maintain key induction resources, guidance and areas.
• The effective management of the team inbox and calendar to triage tasks, processes and requests from across the business.
• Delivery of monthly and quarterly communications and marketing reports to the executive team highlighting core KPIs from the team.
• Reporting back on key projects and campaigns to business leads and staff via lessons learned templates.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Adam at Service Care Solutions on 01772 208 966 or send an E-Mail to Adam.Pearce@servicecare.org.uk

Recruit4staff is proud to be representing their client, a leading Manufacturing / Engineering company in their search for several Field Service Engineers to work in their leading facility in Kent/South London.

For the successful Field Service Engineer, our client is offering:

• Salary £36,000 - £37,500 per annum (Depending on experience)
• Regular Overtime / payable Monday to Saturday X1.5 and Sunday X2.
• 45 hours per week
• Monday to Friday 8 AM to 5 PM
• Permanent days
• 25 days holiday + bank holidays
• Company Van
• Company Laptop and phone
• Company power tools
• Ongoing training and future development
• Death in service
• Company Pension
• Heath Care scheme

The Role – Field Service Engineer:

We are looking for a Field Service Engineer in Kent/South London to be responsible for maintaining, servicing, and repairing third-party equipment. In this role, you will be providing a good level of customer service through product knowledge and customer interaction.

• Complete all service, repair, warranty, and inspection jobs allocated daily, to a high-quality standard
• Build strong rapport and relationships with customers, through professional behavior and a customer-focused mindset
• Troubleshoot, investigate, and resolve standard technical problems that arise, ensure ongoing customer satisfaction
• Develop skills and knowledge of the organisation’s products and service
• Comply with all Legal and company standards, such as the code of conduct and H&S practices.

What our client is looking for in a Field Service Engineer:

• Mechanical/Electrical Engineering qualifications/time served (ESSENTIAL)
• Experienced multi-skilled engineering experience with heavy plant equipment and working with Hydraulic Systems (ESSENTIAL)
• Able to read and follow electrical wiring diagrams
• Fault find and diagnostics of CANBUS Systems, as well as electrical fault finding
• Good IT literacy, numeracy, and analytical skills.

Key skills or similar Job titles as the Field Service engineer:

Field Service Engineer, Service Engineer, Mechanical Fitter, Vehicle fitter, HGV fitter, plant fitter, Hydraulics engineer, Site engineer, Agricultural mechanic, Site engineer

The Field Service Engineer position is Commutable From:

Kent, Maidstone, Ashford, Canterbury, Gravesend, South London

For further information about this Field Service Engineers position and/or any other positions please apply now.

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Ltd which is operating as a recruitment agency, agent, agency, employment agency or employment business.