Total 39 customer service job vacancies in Red Mesa, Arizona

Major Duties:  Performs tasks with several steps or sequences of tasks such as:  sets up food service counters, steam tables, dining room tables, and side service stands with hot and cold food, including meats, vegetables, salads, desserts, bread, butter, and beverages.  Serves food cafeteria-style to diners.  Serves tables family-style by placing dishes of food on tables and refilling as necessary.  Makes coffee in large urns according to the number of servings desired, with responsibility for timing and brewing.  Makes a variety of fruit and vegetable salads such as fresh fruit, tossed green, tomato and lettuce, and lettuce wedges.  Serves food in standard portions by placing uniform amounts in small dishes or glasses in prescribed quantities.  Makes simple sandwiches.  Packs box lunches.  Maintains water and detergent levels in dishwasher; removes strainer pans, inspection doors, etc., for proper cleaning of dishwasher, inside and out; removes calcium deposits as required; and restores room to orderliness.

May unload food from delivery trucks and move heavy garbage cans.   May operate cash register and be responsible for own change fund.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner.  Takes action to solve problems quickly.  Alerts the higher-level supervisor, or proper point of contact for help when problems arise.  Adheres to safety regulations and standards.  Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.  Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other related duties as required.

Skills and Knowledge:  Skill to perform tasks with several steps and use judgment in the performance of sequential tasks.  Concentration is required to serve uniform individual portions and to avoid distractions, such as when several people ask for different items at the same time.  Simple arithmetic and the ability to read instructions are required.  Working knowledge of common sanitation procedures to prevent contamination.

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• Performs technician work that is supportive of professionals in resource management (i.e. Wildlife Biologists). These positions are primarily concerned with research, conservation, and management of wildlife; the control of wildlife; or determination, establishment, and application of the biological facts, principles, methods, techniques, and procedures necessary for the conservation, management, and control of wildlife.
• Implements natural resource management projects following established procedures. Collects and organizes field data, ensuring quality control of data or collected samples. Provides assessment and classification of data.
• Assists in the preparation of reports, plans, and guidelines related to resource management projects.
• Provides logistical support for resource management projects as well as advice, assistance, and training to students, volunteers or lower graded technicians.
• Uses a variety of computer programs to compile, reduce, store, retrieve, analyze, and report data and other resource management information. Uses a wide variety of specialized equipment to carry out resource management projects.
• GS-7 position is distinguished from GS-6 in the following ways: assignments require that the incumbent have greater knowledge, experience, and judgment in order to complete a variety of conventional projects of relatively limited scope; independently resolve problems for which precedents exist; select, from several alternatives, the most appropriate course of action for planning and executing work; and apply a wide range of conventional methods and solutions to new situations. As a result, the position has a broader scope and effect; unlike lower-graded positions, this position directly affects the design, operation, and adequacy of natural resource activities.

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• Performs technician work that is supportive of professionals in resource management (i.e. Ecologists, Botanist etc.). These positions are primarily concerned with carrying out field studies on plants and plant ecology, inventorying, monitoring, and mapping plant populations; leading field crews in exotic plant eradication or revegetation work; conducting grazing and monitoring studies; developing improved methods of controlling weed and plant diseases; performing nursery work, seed collection, and similar work usually concerned with higher plant life. May also perform some forestry work concerned with monitoring, rehabilitation, reforestation, propagation, and/or thinning; monitoring hazard tree and disease programs; and monitoring and/or controlling disease and insect infestations. Specific duties will vary by park location.
• Implements natural resource management projects following established procedures. Collects and organizes field data, ensuring quality control of data or collected samples. Provides assessment and classification of data.
• Assists in the preparation of reports, plans, and guidelines related to resource management projects.
• Provides logistical support for resource management projects as well as advice, assistance, and training to students, volunteers or lower graded technicians.
• Uses a variety of computer programs to compile, reduce, store, retrieve, analyze, and report data and other resource management information. Uses a wide variety of specialized equipment to carry out resource management projects.
• GS-7 position is distinguished from GS-6 in the following ways: assignments require that the incumbent have greater knowledge, experience, and judgment in order to complete a variety of conventional projects of relatively limited scope; independently resolve problems for which precedents exist; select, from several alternatives, the most appropriate course of action for planning and executing work; and apply a wide range of conventional methods and solutions to new situations. As a result, the position has a broader scope and effect; unlike lower-graded positions, this position directly affects the design, operation, and adequacy of natural resource activities.

PHYSICAL DEMANDS: The work requires regular physical exertion such as walking or climbing over wet, rough, uneven and/or rocky surfaces; bending, crouching, stooping, or reaching to observe, collect and/or record field data; or in some situations the work may require physical exertion to handle wild animals, prepare soil for planting, camp overnight in backcountry locations, to scuba dive or operate a boat (varies by location). Heavy items, such as equipment packs weighing up to 50 pounds, must be lifted and carried on a regular basis. May be required to hike several miles in a day.

WORK ENVIRONMENT: The work is performed in an office, laboratory, and in a field environment. The work performed in the field involves regular and recurring exposure to extreme weather conditions and terrain, poisonous plants, biting insects and wild animals. Some positions require the use of chemicals (for example, pesticides/herbicides to control invasive plants or chemical treatments for invasive aquatic species). The employee is required to follow all safety procedures based on the task being carried out which may require use protective clothing/gear such as gowns, coats, boots, goggles, gloves, etc.

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• Performs technician work that is supportive of professionals in resource management (i.e. Ecologists, Botanist, etc.). These positions are primarily concerned with carrying out field studies on plants and plant ecology, inventorying, monitoring, and mapping plant populations; performing invasive plant eradication or revegetation work; conducting grazing and monitoring studies; developing improved methods of controlling invasive plant species and plant diseases; performing nursery work, seed collection, and similar work usually concerned with higher plant life. May also perform some forestry work concerned with monitoring, rehabilitation, reforestation, propagation, and/or thinning; monitoring hazard tree and disease programs; and monitoring and/or controlling disease and insect infestations. Specific duties will vary by park location.
• Implements natural resource management projects following established procedures. Collects and organizes field data, ensuring quality control of data or collected samples. Provides assessment and classification of data.
• Assists in the preparation of reports, plans, and guidelines related to resource management projects. Draft project reports may include literature research, description of methods, preparation of graphs and charts, and summary of findings.
• Provides logistical support for resource management projects as well as advice, assistance, and training to students, volunteers or lower graded technicians.
• Uses a variety of computer programs to compile, reduce, store, retrieve, analyze, and report data and other resource management information. Uses a wide variety of specialized equipment to carry out resource management projects.

Physical Demands: The work requires regular physical exertion such as walking or climbing over wet, rough, uneven and/or rocky surfaces; bending, crouching, stooping, or reaching to observe, collect and/or record field data; or in some situations the work may require physical exertion to handle wild animals, prepare soil for planting, camp overnight in backcountry locations, to scuba dive or operate a boat (varies by location). Heavy items, such as equipment packs weighing up to 50 pounds, must be lifted and carried on a regular basis. May be required to hike several miles in a day.

Work Environment: The work is performed in an office, laboratory, and in a field environment. The work performed in the field involves regular and recurring exposure to extreme weather conditions and terrain, poisonous plants, biting insects and wild animals. Some positions require the use of chemicals (for example, pesticides/herbicides to control invasive plants or chemical treatments for invasive aquatic species). The employee is required to follow all safety procedures based on the task being carried out which may require use protective clothing/gear such as gowns, coats, boots, goggles, gloves, etc.

Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or result in you losing consideration for the job. The incumbent:

• Develops, implements, monitors, manages and evaluates the Service Unit's emergency management policy, plans, and procedures, and activities to comply with Federal preparedness and Homeland Security Presidential Directives, for the SU inclusive of hospital and clinics.
• Manages, prioritizes, and provides deliverables for applicable grants; develops goals, objectives, policies, and procedures by administering and monitoring grant budgets, participates in strategic and operational planning, writes policies and procedures for the hospital and clinics, prepares, and submits reports to the Director of Division of Quality Management, Hospital Executive Committee and the Navajo Area Office.
• Leads and participates in the Service Unit emergency management functions involving training and exercises, development of interoperable communication capabilities including satellite technology and continued internet availability. Operates automated computerized information system.
• Serves as EP field liaison for training participation with the Centers for Disease Control and Prevention, and the Arizona Department of Health Services.
• Serves as a liaison to the local community and tribal programs interested in IHS emergency management processes and materials.

• Present informal and formal talks, guided tours to all types of audiences. Respond to visitor's inquiries for information.
• Provides a wide range of services to visitors including assistance with lost articles, car trouble and first aid. Provides answers to recurring questions.
• Use multimedia (such as, audio-visual equipment, computer software) to create informational presentations or products.
• Performs day-to-day patrol operations to facilitate visitor understanding and enjoyment and to induce behavior that complies with park regulations. Negotiate with individuals or organizations to resolve conflicts, disputes or grievances.
• Perform emergency services to ill and injured visitors in a variety of settings. Assists with trip itinerary planning using the "Preventative Search and Rescue" concepts in both front country and back country.
• Duties may also include collecting funds, safe-guarding and reconciling funds and accountable stock.

• Park Ranger (General), GS-0025-5 - Duties listed above.

• Park Ranger (General), GS-0025-5 - Monitors routine film and special park use permits for compliance. Organizes campground reservations and leads the scheduling and display of activities for campground hosts. Assists in visitor orientation, education and safety at the campground.

• Park Ranger (General), GS-0025-5 - Serves as a member of an in-Park Incident Management Team to be called upon to provide emergency services. Provides medical treatment - Emergency Medical Responder (EMR) Certification or higher certification is required. This certificate must be accredited by the National Registry of Emergency Medical Technicians (NREMT) This is a drug tested position.

• Park Ranger (Backcountry), GS-0025-5 - Serves as a member of an in-Park Incident Management Team to be called upon to provide emergency services and issues backcountry use permits in accordance with the park's management plan and assists with and participates in fee collection activities. Operates vehicles and equipment used in general park operations such as full size 4x4/4WD patrols. This position has a split season - EOD: March to June AND late August to late November. This is a drug tested position.

• Park Ranger (Backcountry), GS-0025-5 - one (1) position - Issues backcountry use permits in accordance with the park's management plan and participates in fee collection activities. Provides medical treatment - CPR / First Aid AED Certificate is required. This is a drug tested position.
• Park Ranger (Backcountry), GS-0025-5 - Serves as a member of an in-Park Incident Management Team to be called upon to provide emergency services and issues backcountry use permits in accordance with the park's management plan. Some position(s) may assist with field-based permit compliance and education to river users via boats in backcountry. Provides medical treatment - CPR / First Aid AED Certificate is required. This is a drug tested position.

• Park Ranger (Backcountry), GS-0025-5 - Serves as a member of an in-Park Incident Management Team to be called upon to provide emergency services and issues backcountry use permits in accordance with the park's management plan. Some position(s) may assist with field-based permit compliance and education to river users via boats in backcountry. Provides medical treatment - Emergency Medical Technician (EMT) Certification or higher certification is required. This is a drug tested position.

• Park Ranger (Backcountry), GS-0025-5 - Issues backcountry use permits in accordance with the park's management plan and participates in fee collection activities. This is a drug tested position.

• Park Ranger (General), GS-0025-5 - Position may require the Operation of a Small Watercraft and serves as a member of an in-Park Incident Management Team to be called upon to provide emergency services. Issues backcountry use permits in accordance with the park's management plan, conducts interpretive programs and demonstrations, completes work using available computer software programs, provides emergency medical treatment to visitors and employees, assists in maintaining the first aid equipment and supplies used in a district/sub-district of the park, monitors routine film and special park use permits, and as an occasional duty, the ranger performs tasks associated with the operations of front-line information center. This is a drug tested position.

**This position is being announced concurrently under Excepted Service Examining Plan/Merit Promotion Plan (ESEP/MPP) procedures. Please review vacancy announcement number IHS-24-PX-12380475-ESEP/MP; for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.**

This position is being re-advertised to solicit additional applications. Applicants who applied previously need not reapply unless submitting updated and/or missing information.

• Provide on-going assistance in the selection and development of health education methods and materials suited to specific groups and situations.
• Assists in the orientation of new personnel with respect to community characteristics; develops orientation material as prescribed in the IHS manual.
• Provides training assistance to Community Health Representatives on planned basis as well as seeks ways to give guidance to Community Health Representatives specific interests and areas of need.
• Provides supportive service to Service Unit staff (Medical, Dental, Nursing, Dietary, Administrative, Community Health Services, etc.) to develop the educational component of their respective program activities.
• Works with tribal leaders, tribal health and health related workers, public health and other agency staff in developing community health education activities in accord with program plans based on health needs and interests of the American Indian/Alaska Native people.
• Pin points educational opportunities in preventive and curative services in hospital and clinic settings, and works with other staff to realize such educational potential.
• Develops formal and informal training opportunities (Tribal groups, CHR's Auxiliary, students) intended to encourage involvement in community health planning.
• Assists in implementing a comprehensive school health program including a health education curriculum in local school districts.

**This position is being announced concurrently under Direct Hire (DH) procedures. Please review vacancy announcement number IHS-24-PI-12552828-DH; for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.**

• Participates in the strategic planning of the department; plans, directs and coordinates departmental business activities; provides advice, counsel, education and service to CEO and staff; develops methods for improving business operations.
• Assists Practice Manager and Department Chief in development of program goals and objectives; determines the content, character and functions of program components; defines and resolves questions, problems and issues which may not be susceptible to treatment in traditional ways with sensitivity to varied medical, ethical, social, economic, and cultural conditions.
• Responsible for effective direct technical support to ensure the performance of a variety of highly advanced specialized clinical support functions and procedures are performed in compliance with uniform standards in Computerized Tomography, Ultrasound, plain film and Mammography.
• Manages and ensures timely and complete capture of Digital Imaging and Communications in Medicine (DICOM) digital image data into the Picture Archiving and Communication System (PACS).
• Assists in the day-to-day operation and maintenance of the Radiology Package of the RPMS, by developing local package enhancements, updating procedure codes, and ensuring data quality and timeliness.

Supervisory Duties:
Maintains unit specific records for patient assignments, census, chart review participation and emergency checklists. Assures that adequate amount of supplies and equipment are available for the smooth operation of the unit. Includes inventory and accountability for equipment.
Recommends and/or requests change in stock levels and facility requirements.

Participates in workshops and meetings, which pertain to administrative matters such as TJC (The Joint Commission) standards, union contracts, recruiting and retention issues, budget, continuous quality improvement and other management topics.

Evaluates and recommends training needs of staff. Establishes lines of communication with departments within the organization, outside agencies, and other IHS facilities

Schedules and approves leave requests, sets performance standards, and evaluates employees against these standards.

Responsible for the application of EEO program guidelines and achievement of tangible EEO processes and results.

Non Supervisory Duties

Performs nursing care duties as needed to maintain nursing skills and cover staffing shortages.

Closely observes patients for conditions which may require emergency measures.

Participates in and maintains certification in advanced cardiac, trauma, pediatric and neonatal advanced life support.

Sets up, maintains and monitors intravenous therapy which may include IV medication.

Provides clinical support services according to established protocols. Routine duties shall include providing nursing care services to individual eligible for services provided by the IHS in home, schools, clinics, job sites, and other community locales within the Service area.

Performs other related duties as assigned.

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

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• Performs technician work that is supportive of professionals in resource management (i.e. Ecologists, Botanist, etc.). These positions are primarily concerned with carrying out field studies on plants and plant ecology, inventorying, monitoring, and mapping plant populations; performing invasive plant eradication or revegetation work; conducting grazing and monitoring studies; developing improved methods of controlling invasive plant species and plant diseases; performing nursery work, seed collection, and similar work usually concerned with higher plant life. May also perform some forestry work concerned with monitoring, rehabilitation, reforestation, propagation, and/or thinning; monitoring hazard tree and disease programs; and monitoring and/or controlling disease and insect infestations. Specific duties will vary by park location.
• Implements natural resource management projects following established procedures. Collects and organizes field data, ensuring quality control of data or collected samples. Provides assessment and classification of data.
• Assists in the preparation of reports, plans, and guidelines related to resource management projects. Draft project reports may include literature research, description of methods, preparation of graphs and charts, and summary of findings.
• Provides logistical support for resource management projects as well as advice, assistance, and training to students, volunteers or lower graded technicians.
• Uses a variety of computer programs to compile, reduce, store, retrieve, analyze, and report data and other resource management information. Uses a wide variety of specialized equipment to carry out resource management projects.

Physical Demands: The work requires regular physical exertion such as walking or climbing over wet, rough, uneven and/or rocky surfaces; bending, crouching, stooping, or reaching to observe, collect and/or record field data; or in some situations the work may require physical exertion to handle wild animals, prepare soil for planting, camp overnight in backcountry locations, to scuba dive or operate a boat (varies by location). Heavy items, such as equipment packs weighing up to 50 pounds, must be lifted and carried on a regular basis. May be required to hike several miles in a day.

Work Environment: The work is performed in an office, laboratory, and in a field environment. The work performed in the field involves regular and recurring exposure to extreme weather conditions and terrain, poisonous plants, biting insects and wild animals. Some positions require the use of chemicals (for example, pesticides/herbicides to control invasive plants or chemical treatments for invasive aquatic species). The employee is required to follow all safety procedures based on the task being carried out which may require use protective clothing/gear such as gowns, coats, boots, goggles, gloves, etc.

Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or result in you losing consideration for the job. The incumbent:

• Serves as the sole Medical Technologist Head of the Hematology, Coagulation, Transfusion Medicine, and Phlebotomy sections performing a full range of professional Clinical Laboratory tests and procedures for the entire laboratory.
• Informs supervisor of deficiencies in test performance and potential problems in meeting patient needs. Develops and implements the use of protocols for performances of tests, evaluation of results and other corrective action measures as assigned.
• Ensures the scheduling, performance, and documentation of the preventative maintenance for laboratory equipment (including pipette calibrations for transfusion medicine, tachometer calibrations on centrifuges, annual timers & thermometer checks, and annual PMs on analyzers). When needed, performs troubleshoots to diagnosis analyzer performance issues.
• Performs routine and specialized studies in blood coagulation, platelet function, anemia's, leukemia's, solving high complex diagnostic problems (i.e., consultation with medical providers and clinical pathologists for unusual smear reviews or possible transfusion reactions), and adopting new test methods to improve or expand Hematology, Coagulation, and Blood Bank services.
• Demonstrates a superior level of technical proficiency and problem-solving ability in such areas as (1) testing for blood group antibodies, compatibility, and antibody identification; (2) investigating abnormalities (such as hemolytic diseases of the newborn, hemolytic anemias, and adverse reactions to transfusion); (3) supporting physicians in transfusion therapy for patients with coagulopathies (diseases affecting blood clotting) and (4) performing blood collection and processing specimens for blood, typing blood, (or referring specimens for molecular testing) to ensure the safety of the patient.
• Plans, manages and monitors the activities and resources of the Hematology, Coagulation, Transfusion medicine, and Phlebotomy sections of the Core lab and resolves daily problems in a timely manner to ensure uninterrupted quality service to customers and patients.
• Develops and implementing new testing methodologies (e.g., EIA or PCR) in both automated and manual procedures to meet objectives set by the Medical Officer (Admin) and supervisor.

Administrative Duties:

• Serves as the Program Director over the PIMC Dental Program.
• Provides managerial and administrative program direction to dental professional and support staff.
• Provides leadership, direction, and technical expertise in the planning, development, implementation and evaluation of clinical functions of the Dental Clinic.

• Serves as a direct care provider in the dental department.
• Provides direct patient care at PIMC in their specialty.
• Examining, diagnosing, and treating commonly encountered dental diseases and dental health problems.
• Performs difficult dental procedures and practices.

• Receives visitors and telephone calls to the clinic and directs calls to the appropriate party.
• Transfers orders for patient activities, diets, treatments and tests to a wide variety of forms (some electronic) and routes them to the appropriate department for action.
• Functions as the timekeeper for the clinic. Processes computer generated timecards for unit employees, which includes a variety of employment situations (e.g., full-time, part-time, temporary).
• Initiates a new health record by interviewing patients. Enters information into the RPMS Patient Registration System and prints appropriate forms. Informs Medical Records to reactivate a retired/stored record.
• Arranges appointments for patients with specialty clinics, contract services and consultants. Coordinates appointments in a timely manner to avoid conflicts in patient treatment.

This Nurse (Outpatient) position is located in Colorado River Service Unit, Nursing Service Division, Supai Health Clinic, in Supai, Arizona. The primary purpose of the position is to provide ambulatory care for patients who require diagnostic, curative, preventive and rehabilitation services. The Nurse provides nursing care to patients and emergency situations as directed by medical staff. The position reports to the Supervisory Clinical Nurse.

• Screens outpatient and emergency cases to determine nature and extent of health care required.
• Provides nursing care to patients in clinics and on an emergency basis in accordance with nursing care plans and physician's orders.
• Oversee the operation of laboratory services to include collection of lab specimen, running point of care tests; prepares specimen for shipment and analysis at outside contact laboratory.
• Advanced Cardiovascular Life Support (ACLS), Pediatric Advanced Life support (PALs) and Neonatal Resuscitation Program (NRP) certified.

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• Performs technician work that is supportive of professionals in resource management (i.e. Wildlife Biologists). These positions are primarily concerned with research, conservation, and management of wildlife; the control of wildlife; or determination, establishment, and application of the biological facts, principles, methods, techniques, and procedures necessary for the conservation, management, and control of wildlife.
• Implements natural resource management projects following established procedures. Collects and organizes field data, ensuring quality control of data or collected samples. Provides assessment and classification of data.
• Assists in the preparation of reports, plans, and guidelines related to resource management projects.
• Provides logistical support for resource management projects as well as advice, assistance, and training to students, volunteers or lower graded technicians.
• Uses a variety of computer programs to compile, reduce, store, retrieve, analyze, and report data and other resource management information. Uses a wide variety of specialized equipment to carry out resource management projects.
• GS-7 position is distinguished from GS-6 in the following ways: assignments require that the incumbent have greater knowledge, experience, and judgment in order to complete a variety of conventional projects of relatively limited scope; independently resolve problems for which precedents exist; select, from several alternatives, the most appropriate course of action for planning and executing work; and apply a wide range of conventional methods and solutions to new situations. As a result, the position has a broader scope and effect; unlike lower-graded positions, this position directly affects the design, operation, and adequacy of natural resource activities.