Total 54 customer service job vacancies in Norfolk, IP25 6JB

Reporting to the Maintenance Manager you will be responsible for attending assigned visits to customer sites and premises to perform appropriate and scheduled electrical and mechanical maintenance, fault diagnoses and repair of fire suppression detection systems

The role will be responsible for covering clients Nation Wide (however a large core of these are based in the Midlands and London locations). Candidates will be required to travel extensively (Nationally) and will require the ability to stay away from home as necessary.

Package Details

• £40,000 to £45,000
• Company Van (fully equipped), Fuel Card, Mobile Phone & Laptop / Tablet
• Expenses for Overnight Stays & Daily Meal Allowance
• 24 Days Annual Leave & Bank Holidays
• Pension & Death in Service

Requirements

• Previous experience in a similar role working on Fire Detection and Suppression Systems
• Experience of Water Mist Fire Suppression Systems and Detection systems, alongside a strong understanding and knowledge of the wider fire prevention sector
• Full UK Driving License
• Be educated to NVQ Level 3 and ideally hold 17th Edition Certification
• Ability to communicate directly with customers and maintain good relationships
• Proficient in the use of mobile technologies (Smart phones, Tablets)
• Have passed or able to pass the CSCS Health & Safety Test (Holds a relevant CSCS or related scheme competency card preferable)
• Able to work and stay away from home and, if necessary, to do so at short notice when needed.
• LIVE WITHIN A 1.5 HOUR COMMUTE OF NORWICH

Key Responsibilities

• On receipt of assigned work schedule ensure all necessary equipment and service kits to conduct the assigned work is available and on works van. Liaise with the office for additional supplies where necessary.
• Maintain a professional relationship with customers and their staff
• Perform all maintenance and repair work thoroughly, in a safe manner, and in accordance with all laid down service instructions. Ensuring system items removed from customer premises are labelled as necessary to identify the part and issue and returned to office.
• Ensure all paperwork, whether in hard copy or required to be completed via an issued tablet/iPad, in respect of each job is completed properly and is received by the office in a timely manner and in good condition.
• Report all callouts to the Office as soon as possible. During nominated call out periods ensure phone is kept on and is responded to in a timely fashion. On receipt of call out schedule keep nominated call out dates free of holiday and other commitments and notify the office immediately of any perceived conflicts.
• Maintaining allocated service vehicle in a good condition and for performing all daily and weekly checks, and for ensuring completed check sheets are received by the office in a timely manner
• Ensure all work equipment is maintained, including Ladder checks and tags, PAT testing, Calibrations, and associated pre-use checks.
• Complete all assigned training courses within timeframe allocated. You are responsible for ensuring that all CSCS cards, similar scheme or competency cards that you are required to hold are maintained.
• Observe all company QHSE policies, procedures and other instructions and ensure all concerns observed or reported are submitted to the QHSE Compliance department. Notify the office without delay of any incidents, near misses or H&S concerns.

Commutable from Norwich / Kings Lynn / Bury St Edmunds / Thetford / Lowestoft / Ely / Cambridge / Newmarket / Huntingdon /

Are you a friendly, customer focused 7.5tonne driver with experience in home deliveries and lifting heavy goods?

This is not just a driving role. You will be the face of our business, so having excellent customer service skills and the ability to lift and manoeuvre heavy items of furniture every day, with manual handling experience is essential. We take pride in ensuring our customers receive their delivery to a room of their choice with a first class, friendly service.

As part of a two-person delivery team our Customer Delivery Drivers will deliver mattresses, bed frames and furniture products into customers homes and may help to assemble the products in their room of choice, being a key representative of the Bensons brand.

7.5 tonne Customer Delivery Driver - County Durham - £32,897p.a. + benefits.

So, what will you do?

• Lift and manoeuvre customers orders including beds, mattresses and/or bedroom furniture to the room of the customers choice as part of a 2 man delivery team. Ensuring the home is left clean and tidy
• Engage all customers by communicating in a warm, friendly and professional manner, ensuring they are left with a positive impression of our service, championing Bensons products and doing all you can to deliver a great customer experience, as you would expect as a customer yourself.
• Complete your deliveries on time, to schedule and most importantly ensuring your customers are left happy, keeping your customer informed by calling ahead.
  • Use the PDA scanner and complete paperwork to ensure customers orders are delivered correctly, promptly and accurately, and working with warehouse and cross dock teams as necessary to ensure products are loaded and delivered safely without damage.
  • Support an environment and culture within Bensons for Beds where the Customer is firmly at the centre of everything that we do.
  • Ensure your vehicle is clean and fit for the next delivery to represent Bensons in our communities, monitoring for roadworthiness and reporting any defects, ensuring compliance with all transport legal requirements.

Who do we want?

• You must have a UK driving licence Cat C1 along with a valid driver’s CPC DQ card / valid drivers digital card
• Previous commercial driving experience in a 7.5t vehicle
• Previous experience and understanding of using digital tachographs
• Good people skills and some previous experience in a customer facing role
• Ability to lift and manoeuvre heavy items of furniture with manual handling experience is essential
• Understanding of EU Driving legislation and tachograph law
• Desirable experience of using a PDA
• Please note that for insurance purposes you should be aged 21 years or over.

Apply now!!

If this sounds like you and you want to join a great team that are devoted to deliver great customer service, apply today!.

Customer Contact Advisor - TFM
£25,136.58

Norse Group are seeking a Customer Contact Advisor to provide customer service support within the Facilities Management division based at our Head Office, Unity Place, in Norwich.

The Helpdesk operates 24 hours a day, 365 days a year and the main objective being to provide 24/7 Customer Contact support to all clients, from both residential and commercial properties across all divisions within the TFM Contract.

This is a full time position working 40 hours per week on a rotation of shifts, 07:00 - 15:30, 09:00 - 17:30 and 10:30 - 19:00, including weekends.

The Role:

• Communicate confidently and effectively, dealing with telephone and email enquiries liaising with members of the public, customers, and clients to resolve any issues relating to the various FM services provided across our divisions.
• Process and resolve queries concisely and efficiently whilst always remaining professional and courteous with the ability to identify the appropriate level of action needed.
• Input and maintain data on our bespoke database, documenting all information to standard operating procedures and carry out general administration duties as required.

Our Successful Candidate:

• Experience in a Call Centre or Customer Service environment or background is essential.
• Excellent interpersonal and communication skills with a high focus on customer service.
• Ability to make decisions on your own initiative with excellent problem-solving skills.
• Strong organisational skills with the ability to prioritise your workload with a high attention to detail.
• Professional telephone manner with ability to use tact and discretion whilst maintaining client confidentiality.
• In-depth knowledge of Data Protection, GDPR and Microsoft Office.

Our Offer:

All of our employees benefit from our company pension scheme and annual leave allowance, and this will be combined with a number of local benefits and the opportunity for progression and development within a national organisation.

We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination.

We reserve the right to close this vacancy once we have received sufficient applications. If you have not been contacted within two weeks of the closing date, please assume that your application has not been successful and will not be progressed to the next stage.

We have a new opportunity for a Band 5 Staff Nurse to join an NHS hospital mental health ward.

You will deliver clinical care on a busy all male acute psychiatric ward - when necessary act as nurse in charge - to ensure all aspects of nursing care are delivered - monitor patients and staff wellbeing taking appropriate remedial action as necessary in conjunction with the wider.

This role is working a full rotation across 7 days - days and nights are available to make up full time hours.

To be considered for this role, you must have NMC registration and be a qualified mental health nurse.

If you are interested in this opportunity, please respond to this advert with your CV.

We offer a £150 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet.

We also have £250 referral fee bonus for any nurse you refer who we place in to work on a 3 month contract.

Pay rate: £22 ltd per hour.

The benefits of working with Service Care Solutions:

- DBS disclosures provided via fast track online services free of charge

- 3 weekly payroll runs

- £250 training allowance
- Excellent pay rates
- Specialist mental health consultants offering single point of contact
- Frequent notifications of upcoming opportunities via text and email
- Ltd and PAYE payment options available
- Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

Proud member of the Disability Confident employer scheme

Job Advert

Customer Journey Specialist




Salary: £28,595 per annum with an increase on completion of 6 month probation.




Hours: 8am – 5pm Monday to Friday & 1 in 2 Saturdays depending on business needs.




Halo ARC Attleborough



Our brand-new site in Attleborough will be opening on 20th of May 2024 with a start date of 13th of May.



Halo is the industry leading UK-based accident repair group, with 30 established accident repair centres across the UK and we are
still growing - Attleborough will be our 31st site!




Partnered with IRS (Intelligent Repair Services) based in Germany, who are the largest provider of accident claim services in
Europe, this partnership provides Halo with an unrivalled platform and the resource for excellent training, development and
employee packages!




To support our Bodyshop we are looking for a Customer Service Advisor who has Customer service skills, excellent computer literacy
skills and a Full UK Driving Licence.




We are creating the next generation of repair centres, driven by a passion for service, quality, and customer focus, and we want
you to be a part of it!




The role will include, but is not limited to the following:

* Inspecting vehicles and assessing damage; taking clear photos throughout
* Administrative duties, including liaising with customers and updating them
* Logistical planning and transport planning
* Occasional driving to collect/drop off vehicles




What are we looking for?

* Full Driving Licence
* Excellent computer literacy
* Customer service skills
* Experience of logistics (not essential)




Halo is extremely well known within the insurance industry for having extraordinarily high performing people and since we are a
people thinking business, we know that it’s our teams and centres that provide extraordinary results. Therefore, you can expect an
excellent package and environment.



* Competitive salary of up to £28,595 per annum
* Employee assistance programme for you and your family
* Health and wellbeing apps
* Cycle scheme
* Gym discounts
* Retail and restaurant discount and cashback
* Life Insurance
* virtualGP
* Enhanced family friendly pay such as maternity and paternity
* Free fruit and pizza
* Refer a friend bonus incentive
* Employee recognition rewards
* Team Event Budget (do something fun together!)
* Discounted LV insurance
* Get appreciated for your time with paid breaks
* 25 days holiday plus public holidays
* We invest in YOU with opportunities for career progression
* Pension contributions
* Work within a modern and clean working environment
* And we are always open to hearing what our people want!




We are committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all
candidates to be at their best. We are an inclusive workplace, where staff respect one another, feel valued for their differences
and can be themselves.



To discuss this position or any of our positions in more detail feel free to contact our recruitment team via
vacancies@haloarc.co.uk [vacancies@haloarc.co.uk] or call 01243 546185, we aim to respond to all enquiries within 24 hours.

We have a new opportunity for a Band 6 Community Mental Health Nurse to join an NHS community adult mental health team based in Norwich.

You will be provide planned nursing care and risk assessments for patients within the care plan. You will implement first and/or urgent patient assessments, as well as provide ongoing evaluation of patients' needs and suitability for potential discharge.

To be considered for this role, you must have NMC registration and be a qualified mental health nurse.

If you are interested in this opportunity, please respond to this advert with your CV.

We offer a £150 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet.

We also have £250 referral fee bonus for any nurse you refer who we place in to work on a 3 month contract.

Pay rate: £27 ltd per hour.

The benefits of working with Service Care Solutions:

- DBS disclosures provided via fast track online services free of charge

- 3 weekly payroll runs

- £250 training allowance
- Excellent pay rates
- Specialist mental health consultants offering single point of contact
- Frequent notifications of upcoming opportunities via text and email
- Ltd and PAYE payment options available
- Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

Proud member of the Disability Confident employer scheme

Permanent: Fulltime
Location: Watton
Working Hours: Monday
- Friday 8am-6pm, flexible working during operational hoursSalary: £25,000Here within Serco’s Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk.
We have a vacancy within our customer service team, we are a dedicated and friendly team providing the very best levels of customer service.
Your main responsibilities:

- Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
- Taking payments
- Raising worksheets
- As part of this you will monitor emails daily and complete admin tasks as a team.


What you’ll need

- Prior experience within a customer service environment
- You will confidently follow established procedures and processes, working well independently as well as a team player

Skills Required

- Strong communication skills
- Attention to detail
- Great active listening skills
- A patient and empathetic attitude
- Strong time management and organisational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy
- Maintain good customer relations.
- Meet personal targets and work towards team targets


What we offer

- Up to 22 days annual leave including bank holidays
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
Permanent: Fulltime
Location: Watton
Working Hours: Monday
- Friday 8am-6pm, flexible working during operational hoursSalary: £25,000Here within Serco’s Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk.
We have a vacancy within our customer service team, we are a dedicated and friendly team providing the very best levels of customer service.
Your main responsibilities:

- Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
- Taking payments
- Raising worksheets
- As part of this you will monitor emails daily and complete admin tasks as a team.


What you’ll need

- Prior experience within a customer service environment
- You will confidently follow established procedures and processes, working well independently as well as a team player

Skills Required

- Strong communication skills
- Attention to detail
- Great active listening skills
- A patient and empathetic attitude
- Strong time management and organisational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy
- Maintain good customer relations.
- Meet personal targets and work towards team targets


What we offer

- Up to 22 days annual leave including bank holidays
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
Permanent: Fulltime
Location: Watton
Working Hours: Monday
- Friday 8am-6pm, flexible working during operational hoursSalary: £25,000Here within Serco’s Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk.We have a vacancy within our customer service team, we are a dedicated and friendly team providing the very best levels of customer service.
Your main responsibilities:

- Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
- Taking payments
- Raising worksheets
- As part of this you will monitor emails daily and complete admin tasks as a team.


What you’ll need

- Prior experience within a customer service environment
- You will confidently follow established procedures and processes, working well independently as well as a team player

Skills Required

- Strong communication skills
- Attention to detail
- Great active listening skills
- A patient and empathetic attitude
- Strong time management and organisational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy
- Maintain good customer relations.
- Meet personal targets and work towards team targets


What we offer

- Up to 22 days annual leave including bank holidays
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution

Proud member of the Disability Confident employer scheme

Customer Service and Administrative Assistant
We are currently recruiting for a skilled Customer Service and Administrative Assistant. As a Customer Service and Administrative Assistant, you will play a crucial role in ensuring a seamless and positive experience for customers. This role requires excellent communication and organisational skills, as well as a commitment to delivering outstanding customer service.
Responsibilities:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolving customer issues and concerns, demonstrating empathy and a customer-centric approach.
• Providing product information, troubleshooting assistance, and guiding customers through the resolution process.
• Assisting with day-to-day administrative tasks to ensure smooth operations.
• Managing and organising documentation, including customer records and administrative files.
• Coordinating schedules, meetings, and travel arrangements for team members.
• Processing customer orders accurately and efficiently.
• Collaborating with internal teams to ensure timely order fulfilment and delivery.
• Monitoring order status and keeping customers informed of any delays or issues.
• Maintaining accurate and up-to-date records in the company database.
• Generating reports and summaries as needed for management and team members.

Qualifications:

• Previous experience in customer service and administrative roles.
• Strong communication skills, both written and verbal.
• Exceptional organisational and multitasking abilities.
• Proficiency in MS Office suite and basic knowledge of CRM systems.
• A positive attitude and a commitment to delivering outstanding customer service.

• How to Apply:
  If you are interested in this exciting opportunity as a Customer Service and Administrative Assistant, please submit your CV and cover letter to this company. We look forward to hearing from you!
  If you are interested in this opportunity and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please contact me on 01772 208966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk.

Proud member of the Disability Confident employer scheme

Pharmacy Dispenser / Technician - GP Practice

Opportunity for a a Pharmacy Dispenser / Technician to work within a GP Practice

The role is based within the GP practice with the role predominantly to process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate, in accordance with the principles of good practice. You will adhere to the strictest confidentiality when handling medical records and other information, pertaining to patients and project a positive and friendly image to dispensary patients and other visitors and deal with queries in a professional, courteous and efficient way. You will build productive relationships with all work colleagues and other key external personnel. As part of this role you will play an integral part in managing dispensing workloads accurately and safely and ensuring high standards of dispensing practices are upheld and delivered each day. The role entails dealing with patient enquiries face-to-face and by telephone.

The role will be on a Permanent contract working 37.5 Hours Per Week

The Salary for this role is Negotiable based upon experience

Qualifications

• Medicines counter assistant qualification
• Accredited dispensing assistant course
• NVQ Level 2 or 3 in dispensing or BTEC equivalent
• Experience of working in a pharmacy or dispensary environment is also essential.

The Benefits of working with Service Care Solutions:

• DBS disclosures provided via fast track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Specialist mental health consultants offering single point of contact
• Frequent notifications of upcoming opportunities via text and email
• Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

If you are interested in applying please contact Scott Marsh on 01772 208963 or send your CV to scott.marsh@service.org.uk

Proud member of the Disability Confident employer scheme