Total 54 customer service job vacancies in Norfolk, IP25 6JB

My client is an established designer, manufacturer and supplier of bespoke, turnkey industrial machinery worldwide. With a reputation for providing the highest levels of product and after service care to their customers, they are currently looking to recruit an experienced Service & Parts professional to lead and manage the development and implementation of a Service and Parts Department which will oversee the entire service and parts lifecycle, from product release, development and to aftermarket support & field service operations.

This is an exciting opportunity to lead a new subsidiary of the business and offers great progression opportunities and the autonomy to guide and grow this new aspect of the business. This role will play a critical role in ensuring customer satisfaction, driving revenue growth and enhancing the overall brand reputation of the organisation.

Key Responsibilities:

• Develop and implement a comprehensive service and parts strategy aligned with overall business objectives.
• Identify and prioritise service and parts opportunities to maximise revenue and profitability.
• Forecast future service and parts demand to optimise inventory levels and resource allocation.
• Lead the development of high-quality service and parts solutions, including diagnostics, repair procedures, and spare parts kits.
• Ensure service and parts documentation is accurate, up-to-date, and easily accessible to field service technicians and customers.
• Collaborate with suppliers to source and procure high-quality, cost-effective service and parts.
• Oversee the planning, scheduling, and execution of field service operations, including installations, repairs, and maintenance.
• Monitor and analyse field service performance to identify areas for improvement.
• Develop and implement training programs to enhance the skills and knowledge of field service technicians.
• Provide exceptional customer support by resolving service issues promptly and effectively.
• Build strong relationships with customers to understand their needs and expectations.
• Implement customer satisfaction programs to measure and improve customer experience.
• Lead and motivate a high-performing team of service and parts engineers, technicians, and support staff.
• Foster a culture of innovation, continuous improvement, and customer focus.
• Recruit, hire, and develop talented individuals to strengthen the team

Experience Requirements

• At least 5 years' experience in service and parts management, ideally gained within a manufacturing or engineering environment
• Strong technical knowledge of engineering principles and product design
• Proven track record of leading and managing high performing teams
• Excellent problem-solving and decision-making ability
• Previous experience of using relevant software tools (ERP / CRM etc.)
• A strong understanding and knowledge of international trade and logistics is advantageous

Join Our Team as a Customer Service Advisor!

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, vibrant environment? If so, we have the perfect opportunity for you! We are actively seeking a dedicated and enthusiastic Customer Service Advisor to join our growing team.

Key Responsibilities:

As a Customer Service Advisor, you will play a pivotal role in ensuring our customers receive top-notch service. Your responsibilities will include:

• Customer Interaction: Engage with customers via various channels, including phone, email, and live chat, to address inquiries, resolve issues, and provide assistance.
• Problem Solving: Analyse customer concerns and proactively identify solutions, demonstrating excellent problem-solving skills to enhance customer satisfaction.
• Product Knowledge: Develop a deep understanding of our products and services to effectively guide customers through their queries and provide accurate information.
• Communication Skills: Exhibit outstanding communication skills, both written and verbal, to convey information clearly and professionally.
• Team Collaboration: Collaborate with colleagues to share insights, contribute to a positive team environment, and collectively achieve service excellence.

Qualifications:

• Previous experience in a customer service role is preferred but not mandatory.
• Strong communication skills and the ability to empathize with customers.
• Problem-solving aptitude and the capacity to think on your feet.
• Excellent organizational skills and attention to detail.
• A positive attitude and a commitment to delivering exceptional customer service.

Why Join Us:

• 31 days holiday, increasing to 33 days after 2 year’s service
• Well-being benefits such as your birthday off annually, discounted gym memberships, 24hr remote access to a doctor and on-line fitness classes
• Frequent internal Call Centre incentives and rewards
• Paid time off annually to volunteer
• A wide variety of retail, cinema, theatre, food shopping, eating in and out discounts and freebies
• Discounted staff purchase scheme

How to Apply:

If you are ready to embark on a rewarding career in customer service and believe you have what it takes to excel in this role, we want to hear from you!

Don't miss out on the chance to be a part of our team dedicated to exceeding customer expectations. Apply today and take the first step towards a fulfilling career as a Customer Service Advisor!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.

Funeral Service Crew - 6 Month Fixed Term Contract
£12.40 per hour plus benefits
Part time 15 hours per week, varied shifts Monday to Friday 8am-8pm - as part of this role, you'll also be part of the on call rota to cover evenings and weekends
Diss IP22 4BN


No experience needed. You can apply for this job on your mobile in a few simple steps - no CV required.


You'll need a full manual UK driver's licence for this job.


Help families say the perfect goodbye to loved ones as part of our funeral service crew.


No experience? No problem. We provide full training and ongoing support, plus access to a wide range of benefits including competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services.


At the Co-op, you'll be part of something meaningful. Join us today.


What you'll do


* collect the deceased from a range of locations and scenarios in a professional and empathetic manner
* bear coffins and drive funeral vehicles
* maintain the cleanliness of equipment and facilities, including vehicles
* prepare coffins and engrave name plates
* prepare the deceased in our care for viewings and the funeral

This role would suit people who have


* a full UK manual driving licence
* a sensitive approach to customer service with good attention to detail
* the ability to react calmly and compassionately in emotional circumstances
* the ability to perform the physical aspects of the role (manual lifting)


Why Co-op?


You'll get a fantastic benefits package including:


* 30% off Co-op branded products in our food stores all year-round
* 10% off other brands in our food stores all year-round (doubles to 20% on the Friday and Saturday after payday)
* discounts on other Co-op products and services
* 23 days holidays (pro rata, rising with service)
* a pension with up to 10% employer contributions
* access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day
* access to virtual GP and free eye tests
* endless career development opportunities including apprenticeships
* friendly, supportive team and the knowledge that you make a huge difference to your community
* access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it


At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities


Building an inclusive work environment


We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve. 


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test.


If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram.


Any offer of employment made will be conditional upon the completion of pre-employment screening checks.

Are you an experienced Field Service Engineer seeking a new opportunity?

Our superb client is seeking an experienced Field Service Engineer to join them on a permanent basis to be based in Wymondham travelling to customer sites across the region working core hours of 8.00am - 4.30pm Monday to Friday. Any work conducted outside of these hours will be payable as overtime.

Responsibilities

To be considered for the role of Field Service Engineer, you will have:-

Previous and recent service engineering and maintenance experience working on construction machinery / plant machinery, HGV or agricultural machinery.
You will carry out plant machinery diagnostics
Servicing and repairing in a customer facing site visit based role.

Skills required

As Field Service Engineer, you will be:-

A strong ambassador for your employer
You will need to be experienced in hydraulic systems, axles, manual transmission and power shift, working on cam-bus electrical systems and working on relevant machinery as detailed.
Will build strong business relationships with your customer
Promoting a professional company image at all times
Meeting and exceeding customer expectations.
You will hold NVQ Level 2, 3 or an equivalent qualification and will have proven relevant plant industry servicing and maintenance experience within construction, HGV, agricultural machinery.
You will have a full UK driving licence.

Benefits

This position offers the chance to join a superb well respected organisation who offer further progression, training and development, excellent benefits and job satisfaction.
Basic salary is from £32,000 - £40,000 depending of level of experience and there is a chance to work additional hours where you will receive overtime pay, taking your salary to a generous OTE level, plus a tooling allowance. 22 days paid annual leave rising with length of service plus bank holiday, company pension, discounted products, employee perks and benefits, company uniform, career development and much, much more

Please apply with your CV and details of your salary expectations.

Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.

Service Advisor vacancy - Fakenham
Salary: £26,000 - £30,000 basic, £38,000 OTE.
Working hours: Monday to Friday 8am - 6pm with 1 in 3 Saturday mornings.

We are recruiting for a Service Advisor for our client's showroom in Fakenham.

This is an exciting opportunity for a Service Advisor to join a state-of-the-art service centre, great team and company that offers fantastic training & promotion opportunities.

Benefits:

• 22 days holiday plus bank holidays
• Your Birthday off
• Guranteed bonus, pro rata, for the first 3 months of your employment.
• An Employee Car Scheme, following a qualifying period. This will provide you with an opportunity to love our brand products as much as we do and drive them at affordable prices.
• Life Assurance policy

Service Advisor role:

• Take Service Department bookings.
• Ensure efficient workshop loading, whilst attending to all customer requirements to the standards expected.
• Meeting and greeting service customers and identifying their service requirements
• Updating customers with technical issues
• Dealing with complaints
• Seize opportunities for up selling products

Service Advisor requirements:

• Ideally we are looking for previous expeirence in aftersales but this is not essential
• You must at minimum have a strong background in customer service
• Experience with Kerridge desirable but not essential
• You must have a full driving license to be considered

If you have any further questions regarding this Service Advisor position, then please submit your application so we can discuss through the opportunity and your CV.
Please note all applications will be strictly confidential and we won't send your CV out without talking with you first.

INDAS

Octane Reference: OC19107

Consultant: Daniel Ford

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Service Advisor vacancy - Fakenham

Location: Fakenham
Salary: £26,000 - £28,000 basic, £37,000 OTE.
Working hours: Monday to Friday 8am - 6pm, 1 in 3 Saturdays from 8:30am - 1pm.

We are recruiting for a Service Advisor for our client's showroom in Fakenham.

This is an exciting opportunity for a Service Advisor to join a state-of-the-art showroom, great team and company that offers fantastic training & promotion opportunities.

Benefits:

• 22 days holiday plus bank holidays
• Competitive bonus structures
• Guranteed bonus pro rata for your first three months
• Employee car scheme
• Life assurance scheme
• Discounted shopping, gym and dining benefits

Service Advisor role:

• Take Service Department bookings.
• Ensure efficient workshop loading, whilst attending to all customer requirements to the standards expected.
• Meeting and greeting service customers and identifying their service requirements
• Updating customers with technical issues
• Dealing with complaints
• Seize opportunities for up selling products

Requirements:

• We are ideally looking for someone with Service Advisor experience but this is not essential, if not then you must have a solid background in customer sercice with ability to upsell
• Experience with Kerridge desirable but not essential
• Have commitment to achieving complete customer satisfaction
• Full UK driving license

If you have any further questions regarding this Service Advisor position, then please submit your application so we can discuss through the opportunity and your CV.
Please note all applications will be strictly confidential and we won't send your CV out without talking with you first.

INDAS

Octane Reference: OC18873

Resourcer: Daniel Ford

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

About The Company

My client an established design and manufacturer of bespoke, turnkey food processing systems are currently looking to recruit an experienced Electrical Software Engineer with a strong background and experience in Programmable Logic Controllers (PLCs) and Human Machine Interfaces (HMIs).

The successful candidate will be responsible for the design, development and implementation of PLC and HMI software for a variety of automations platforms. You will play a crucial role in the entire project lifecycle, from initial design and hardware specification to site installation and commissioning.

This is an office-based role; however, candidates must have the ability and be willing to travel across the UK and Europe for onsite work.

Electrical Software Engineer - Package Details

• To £65,000 dependent on experience
• 40 Hour Working Week (Overtime paid in excess of 40 hours)
• Travel Costs & Expenses Paid (including travel time for business)
• Access to company pool vehicles for business travel
• 25 Days Holiday + Bank Holidays
• Pension Scheme
• Free On-Site Parking

Electrical Software Engineer - Experience Requirements

• Educated to Degree level in Electrical Engineering, Computer Engineering or a related field
• Minimum 3 years' experience in PLC and HMI Programming for multiple platforms
• Previous experience of at least two of the following automation platforms - Omron, Siemens, Allen-Bradley and/or Mitsubishi
• Strong understanding of Electrical Control Systems, including power distribution, motor control and instrumentation
• Proficient in PLC programming languages such as Ladder Logic, Structured Text and Function Block Diagrams
• Experience with PLC and HMI configuration software
• Knowledge of electrical hardware components and control panel design principles
• Ability to travel for site visits and installations
• 18th Edition qualification / experience

Electrical Software Engineer - Key Responsibilities

• Develop and implement PLC and HMI software for various automation projects using industry-standard programming languages like Ladder Logic, Structured Text, and Function Block Diagrams.
• Design, specify, and issue electrical hardware parts lists and control panels, ensuring compatibility with chosen PLC platforms.
• Collaborate with electrical and mechanical engineers to ensure system integration and functionality.
• Participate in the design review process and provide technical expertise on PLC and HMI aspects.
• Perform site visits for installation, commissioning, and troubleshooting of automation systems.
• Prepare technical documentation, including PLC and HMI code, control panel schematics, and user manuals.
• Stay up to date with the latest advancements in PLC, HMI technologies, and relevant safety regulations

About The Company

My client an established design and manufacturer of bespoke, turnkey industrial machinery and subcontract services are currently looking to recruit a Mechanical Design Engineer or Draughtsperson. As a Design Engineer or Draughtsperson, you will be responsible for undertaking a variety engineering tasks, including designing, researching and prototyping new products. The successful candidate should have hands-on experience of using CAD and CAE software, such as SolidWorks and/or Inventor.

Design Engineer / Draughtsman - Key Responsibilities

• Modelling & Reproducing Drawings of Parts/Assemblies from Customer Drawings / Sketches in AutoCAD / SolidWorks / Inventor while applying correct tolerances and or Geometric Tolerancing
• Measuring Supplied Parts / Samples and producing Drawings, including Reverse Engineering
• Site Visits for Surveying & Engineered Solutions Purposes
• Liaising with customers regarding requirement and technical details
• Sourcing Engineering Technical data (Seals, Bearings, Bought in Parts, Materials Etc)
• Engineering Calculations (Density of materials Etc, Motor requirements, Sealing solutions)
• Providing 3D CAM model Data to Machine Shop
• Issuing drawings / jobs to Machine shop
• Performing measuring Checks on machined parts
• Data entry (logging of orders on database, Work Scheduler)
• Producing DXF Drawings from customer drawings, sketches and templates for use by profiling (laser / Waterjet)
• Reverse engineering parts from customer samples
• Producing Folding Drawings for Press operators
• Calculating material requirements for rolled parts
• Converting Drawing formats for laser department

Design Engineer Draughtsman - Experience Requirements

• Ideally educated to a minimum HND level in Mechanical Engineering (Degree would be preferred)
• An excellent grasp of engineering and design principles
• A creative, logical approach for generating new ideas and solutions, with the ability to transition these through to part development
• A sound knowledge of SolidWorks and/or Inventor CAD, technical drawings and 3D modelling
• A good knowledge and understanding of the qualities of metals, materials and components
• Strong analytical and numeracy skills

Service Department Administrator

Job Type: Full Time, Permanent

Location: Shipdham, Norfolk

Working Hours: Monday to Friday – 8:00am to 5.00pm, with an unpaid lunch break of half an hour

Salary: £26,000.00 to £28,000.00 per annum depending on experience

Benefits:

• Company Pension.
• Enhanced Annual leave dependent on time served, first increase of one day after 2 years.

Within the Falcon Group is Falcon Tower Crane Services, the largest tower crane supplier in the UK and one of the largest in the world with just under 450 tower cranes nationwide. Falcon Power Generation with 400 generators nationwide along with Falcon Freight who operate a fleet of 32 HGV vehicles with a selection of units supporting artic and rigid HIAB cranes.

Falcon Tower Crane Services are seeking to recruit a Service Administrator to join our Service Department.

Full training provided by our experienced team.

Responsibilities - Service Department Administrator:

• To ensure all paperwork in relation to the installation and removal of our fleet of cranes are logged and filed in accordance with our company procedures.
• Liaising with Field Staff to obtain completed Work Instructions for works carried out on our fleet of cranes.
• Overall responsibility for ensuring every crane file is complete and up to date with the relevant and required paperwork.
• To assist with the creation of requisitions, ordering parts and service consumables.
• To provide cover on the reception desk, one day per week.
• General administration duties involved in the above and tasks as required.

Skills – Service Department Administrator:

• To be motivated and enthusiast to learn a new role.
• Confident with an excellent phone manner.
• The ability to work on their own and as part of a team.
• To be an effective team member with a highly supportive, collaborative approach.
• Be self-motivated and be able to organise their time and workload efficiently.
• The ability to communicate clearly and efficiently with customers and work colleagues at all levels.
• Good command of the English Language.
• Must have the ability to work well under pressure.
• Good understanding of numeracy.
• High attention to detail and accuracy.
• Determination to take ownership of tasks.
• A desire to learn and improve knowledge and skills.
• Be fluent in Microsoft 365 applications, mainly Word and excel.

Job description
For this particular role we can only consider candidates who have the right to live and work in the UK. Please ensure you have the right to live and work in the UK before applying.
We are offering sponsorship for the right candidate for our mental health services across the UK, if you have a valid mental health NMC pin and willing to relocate please get in touch today!
Registered Mental Health Nurse (RMN)
Rate Of Pay: From £19.57 + Overtime
Information about the service:
Our 53 bedded registered hospital is dedicated to providing specialised care for men and women aged 18 and above, who are struggling with severe mental distress. These individuals find themselves in situations where safe care within the community is not feasible.
Working as a RMN (Registered Mental Health Nurse):

• Assess patient health problems and needs, develop and implement nursing care plans, and maintain medical records. Administer nursing care to ill, injured, and long term service users.
• Behave in a professional and discreet manner at all times and in line with the Nursing and Midwifery Council (NMC) Code.
• Be competent and confident in managing people with long term health conditions.
• Assess, diagnose, plan, implement and evaluate interventions/treatments for service users??with complex needs.
• Proactively identify, diagnose and manage treatment plans for service users (as appropriate).
• Prioritise health problems and intervene appropriately to assist service users in complex.
• urgent or emergency situations, including initiation of effective emergency care.
• Recognise and work within own competence level.
• Produce accurate, contemporaneous, and complete records of service user interaction and consultation, consistent with legislation, policies and procedures.
• Support, manage and guide support workers on a daily basis.
• Continual personal development to develop oneself and the role.

Necessary Experience or Qualifications to work as an RMN (Registered Mental Health Nurse):

• Hold a valid NMC Pin
• Ability to work on shift/rota pattern.
• Have the right to the work in the UK
• Experience in a Acute Mental Health Setting

• Location: Private Mental Health Hospital, Norwich
• Employment Type: Full Time, Permanent | 40 Hours per Week (Mon-Sun Shift Pattern)
• Free transport from Norwich Train Station provided

Are you a compassionate and dedicated Registered Mental Health Nurse (RMN) looking to make a difference in a specialist, patient-focused environment? Join private mental health hospital in Norwich with 53 beds, offering inpatient services to male and female patients aged 18+ experiencing severe mental distress.

The hospital supports individuals of working age, both those detained under the Mental Health Act and those admitted informally, ensuring a seamless transition and continuity of care.

Key Responsibilities:

• Assess, plan, implement, and evaluate nursing care for service users with complex mental health needs.
• Administer nursing care to acutely ill and long-term patients, ensuring the highest level of care.
• Work within your competence level, managing urgent or emergency situations with effective interventions.
• Develop and manage individual treatment plans, prioritising health problems and responding proactively.
• Maintain accurate medical records in line with NMC guidelines, policies, and legislation.
• Support and guide support workers on a daily basis, ensuring best practice in care delivery.
• Commit to continuous professional development and enhancement of nursing skills.

Qualifications and Experience:

• Valid NMC Pin required.
• At least 1 year of experience in an acute mental health setting.
• Right to work in the UK.
• Flexibility to work on a rotating shift pattern.

What We Offer:

• Competitive salary and benefits.
• Free transport to and from Norwich Train Station.
• The opportunity to work in a supportive and dynamic team committed to improving mental health outcomes.

Apply today and help transform the lives of those experiencing severe mental distress. If you're passionate about mental health care and ready for a new challenge I would love to hear from you!

Apply Today or email rebecca.hyde@servivcecare.org.uk with your CV for more information

Your new company
Hays are working in partnership with a highly successful and rapidly expanding business on the outskirts of Norwich, to recruit 2 new members to their already excellent Customer Service team. This company has seen significant growth over the past 2 years both in the UK and overseas, and part of that success is due to the Customer Service team that supports the operations of the company. This organisation are very people focused and pride themselves on delivering the best possible outcomes for their customers, while creating a positive work environment.
This company operates in a busy and fast-paced sector, and they provide a range of services to the logistics sector. They utilise technology and a fresh approach to deliver multi-faceted solutions to a wide range of customers.

Your new role
The main purpose of the role will be to act as the first point of contact for incoming customer calls, ensuring a first-class experience is had by all. Specifically, you will be responsible for the following:

• Developing relationships with existing customers by supporting existing requirements and upselling additional services where appropriate for the customer
• Handle any simple account queries in a friendly and timely manner
• Conduct regular customer account reviews to ensure customer packages are fit for purpose
• Provide customers with new and updated information on products and services
• Resolve customer invoice queries
• Understand the business' financial targets and support the delivery of those targets
• Build effective relationships with internal stakeholders, both in customer services and other departments
• Support initiatives to grow the customer base by occasional outbound calling, ensuring regular customers are being supplied with the best solutions for their needs.

This is a full-time role, working 35 hours a week between Monday and Friday, 9am to 5pm.
This is an office-based role for 6 months minimum and following successful completion of probation, there is some flexibility to work remotely for up to 2 days per week.

What you'll need to succeed
You will have excellent customer service and communication skills, with a 'can-do' attitude. You will enjoy engaging with customers and feel a sense of pride in resolving customer queries, displaying a positive attitude and energy. You will be able to operate as part of a close-knit team and be flexible in your approach to finding the right solution. Ideally, you will have worked in a similar role previously, with exposure to the logistics industry being a bonus. You must be able to multitask, be organised and be able to re-prioritise your daily tasks quickly and efficiently.
Due to the location of this role, you must be a driver and have access to a vehicle.


What you'll get in return

• You will receive a competitive salary.
• Access to performance-based quarterly bonuses and uncapped commission.
• 25 days of annual leave + bank holidays (rising with tenure) with the ability to buy and sell up to 5 days
• Free on-site parking.
• Healthy pension contribution.
• There is also a large scope of progression within the business, with 7 people achieving promotions within the last quarter.

What you need to do now
Call the Norwich Office on 01603 612301.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Looking for a hands-on, rewarding job in construction? We're seeking a motivated and reliable Roofers Labourer in Hackney! If you have experience working at heights or hold a qualification, this is a fantastic opportunity to work on diverse roofing projects with a professional, supportive team.

Key Responsibilities:

• Assisting roofers with daily tasks on-site
• Carrying materials, setting up tools, and clearing workspaces
• Ensuring the health and safety of the work area at all times
• Supporting the installation, repair, and maintenance of roofs
• Complying with all safety standards, including Working at Heights protocols

The pay range for the role is £16.00 per hour LTD company rate. The PAYE equivalent is £13.64 per hour, inclusive of holiday.

Requirements:

• Proven experience as a Roofers Labourer or similar construction role
• Working at Heights qualification or relevant experience (essential)
• Ability to work well in a team and follow instructions
• Strong attention to detail with a commitment to safety
• Physically fit and comfortable with demanding manual labour
• Valid CSCS card (preferred but not essential)

Why Join Us?

• Competitive pay with regular reviews
• Paid Weekly
• Work with a skilled, supportive team
• Consistent work in Hackney
• Opportunity for growth and further training

How to Apply:

If you're a skilled Roofers Labourer with experience working at heights, we want to hear from you!
Click Apply Now or send your CV to john.neary@sevicecare.org.uk.

We have an excellent opportunity for a Field Maintenance Engineer to join a team covering Fire Prevention projects. You will be responsible for fire prevention works and working on fire suppression systems.

Position will be dependent on individual passing Enhanced Level 1 Security Clearance. Work will involve access to custodial establishments.

Duties include:

• Maintenance of water mist suppression systems
• Electrical fault finding and repair
• PAT Testing
• Maintenance visit planning
• Call out duties
• Maintaining company vehicle and stock

For this role we are looking for people who meet the following criteria:

• Experience in a Field Engineer role
• Level 3 Electrical Qualification
• 18th Edition
• Full UK Driving Licence

You will receive:

• Company Vehicle
• 24 days annual leave
• Employee assistance program

Please contact Lewis for more information on 01772 208 967 or email your CV to lewis.jackson@servicecare.org.uk

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.