Total 1,373 customer service job vacancies in London, UK

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.

Working Hours: 35 Hours Per Week

Contract Type: Permanent, Full-Time

Additional Payments: Casual Car User Allowance

Closing Date: 29 November 2024

Interview Method: In Person

This Role is Subject to:

Casual Car Documentation - The successful candidate will be a designated Casual Car User which means that car journeys may be necessary on an occasional basis, but are not essential to the role. If you do drive, you must always hold a full valid driving licence and provide your own car for use at work, as well as provide all the appropriate documentation. You will receive an allowance per mile of business use.

DBS (Disclosure and Barring Service) Clearance - This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.

Are you interested in leading and further developing a highly professional team that is:

• • committed to continuous service improvement

• • results driven

• • quality focused

• • places citizens at the heart of everything they do

Manchester Local Care Organisation (MLCO) is seeking to recruit a Service Manager to lead the Manchester Equipment and Adaptations, Community Alarm and Technology Enabled Care TEC and Retained Advice services and lead the Technology Enabled Care strategy across ASC and the MLCO.

The Service Manager Manchester Equipment and Adaptations Partnership is responsible for the strategic and operational leadership of a range of services that deliver early interventions to citizens along with leading the development of TEC to prevent, reduce and delay long term packages of care. Technology Enabled Care is an exciting and growing area of support that is already proving to be making a meaningful difference to citizen’s lives by giving people more independence, and so far, saving £0.33 million in avoided homecare costs.

The role provides a unique opportunity to lead and develop/further evolve with the future development of integrated services, supporting statutory requirements of ASC as part of the MLCO. The successful candidate will take a leading role in enabling services within their portfolio to develop to meet the strategic intent of MCC and MCLO and help colleagues to consider how we can better meet the needs of our communities.

For more information, please email Karen Crier, Assistant Director via karen.crier@manchester.gov.uk

The successful candidate will utilise their experience of working with services, teams, and individuals to support citizens with a range of needs to ensure the best outcomes and best experience within available resources. They will use their influence and knowledge to encourage and lead meaningful system wide change.

For this role we are looking for candidates with: -

• • A strong record of leadership and delivery in a related field

• • Knowledge and significant understanding of the legislative framework and key issues relevant to the portfolio of service responsibility

• • A record of success in championing organisational and cultural change

• • Significant experience of forging and maintaining effective partnerships

• • Willingness to consent to and apply for enhanced Disclosure and Barring Service (DBS) Check

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here.

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

Creating an inclusive team at Manchester City Council

At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly encourage applications from candidates identifying with one or both of those characteristics.

If you want to find out more about the role, our ways of working, flexible arrangements or any workplace adjustments, please let us know by emailing jobs@manchester.gov.uk. If you are invited to interview, we will ask you if you require any adjustments for you to best demonstrate your suitability for the role in the interview process.

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

Accessibility

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.

We’ve also included some useful tips on how to submit the best application.

What we will need from you if you’re successful

If you are successfully offered a position with us, the pre-employment checks you will be asked to undertake will depend on the role you've applied for. As a guide, these may include:

• Passport/ID: You will be required to provide documentary proof of your right to work in the UK – please note that visa sponsorship is not guaranteed for this role
• References (Current and Previous employer)
• Disclosure and Barring Service Clearance (DBS) (as applicable)

When you join us

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

Other relevant information

Why work for us
Who we are - Manchester City Council
Privacy Notice

Calculate your take home pay

Plan your public transport journey. Navigate Greater Manchester and beyond with Transport for Greater Manchester’s journey planner and additional travel resources. Plan a journey | Bee Network | Powered by TfGM

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

A Vacancy at University College London Hospitals NHS Foundation Trust.


An opportunity has arisen due to a member of the team going on maternity leave with our team. We are looking for an enthusiastic and compassionate Clinical / Counselling Psychologist or experienced CBT Therapist to join the UCLH Staff Psychology & Welfare Service (SPWS). SPWS is well-established within the Trust and the post-holder will join a friendly multi-disciplinary team of clinical and counselling psychologists, psychotherapists, counsellors and mediators.

This is an exciting and critically important time to work in this area, helping to support our diverse hospital workforce to cope with the impact of, and recover from the pandemic as well as the ongoing nature of healthcare work in acute hospital settings.

While this provision has been in place for over 20 years at UCLH, the demand for the service has risen considerably in recent years. The covid-19 pandemic has further increased the need for individual and team level staff support. The Staff Psychology Service continues to address these needs, offering prompt access to highly specialist assessment and a range of evidence-based psychological interventions for staff. It is also part of the wider recovery programme and long term health and wellbeing agenda at UCLH.

We work closely with our workforce colleagues in Staff Experience, Training & Development and alongside our Staff Networks to encourage long term and sustainable cultural change within the organisation. We aim to reduce stigma, increase engagement in self care and organisational support to help our staff thrive at work and in their personal lives. Our team is expanding in response to the psychosocial needs of staff emerging during the coronavirus pandemic and will aim to support the recovery of the organisation and staff following the pandemic based on our trauma informed stepped-care approach. The post-holder will offer individual and group sessions to UCLH staff both remotely and onsite, as well as a range of workshop and seminars on mental health and wellbeing.

Clinicians at UCLH are encouraged to actively engage in research and teaching as part of their roles to help develop services and share their clinical expertise and specialist knowledge across divisional services within the Trust, with London colleagues working in staff wellbeing, and nationally and internationally.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.


We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street


We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineand pathology.


We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.


For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.

This is role within the service requires the post-holder to be confident to work independently within their own team as well as closely with multi-disciplinary teams across the Trust. The post holder will also be required to provide training and supervision for trainees and assistant psychologists in the service. Supervision will be provided by an experienced Clinical Psychologist with line management by the Clinical Lead Consultant Clinical Psychologist.

Candidates must have completed post-graduate level training in Clinical or Counselling Psychology as accredited by the British Psychological Society, or British Psychological Society Statement of Equivalence, and be registered as practitioner psychologists with the HCPC.


Come and be a part of the best NHS trust in England to work for, according to our staff*


UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust


*In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.


UCLH top trust to work at in England – for the second yearrunning!University College London Hospitals NHS Foundation Trust.


Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.



This advert closes on Sunday 8 Dec 2024

Proud member of the Disability Confident employer scheme

The post holder will be responsible for providing comprehensive, high quality secretarial and administrative support service to one of a number of District Nursing Teams within Whittington Health (Haringey & Islington).

We are looking for Account Service Manager based in London to ensure customer satisfaction and successful delivery of geospatial intelligence products and services. The role involves managing customer relationships, addressing concerns, and coordinating with internal teams to meet contractual commitments and foster account growth.

Responsibilities:
Serve as the main point of contact for technical and operational support, escalating issues as needed.
Build strong customer relationships, proactively resolving issues and ensuring satisfaction.
Collaborate across teams to solve customer problems and represent their voice.
Analyse customer data to recommend solutions and ensure key performance indicators are met.
Inform customers about new products and features.
Identify opportunities for upsell and new revenue, and communicate these to sales teams.

Requirements:
Bachelors degree or equivalent, with 3+ years in customer facing roles.
Strong understanding of technical platforms, software, and geospatial solutions (GIS, remote sensing, image processing).
Ability to adapt to shifting priorities.
Expected travel

Flexible Location: NES is a remote friendly employer supporting office, remote and hybrid working. We’re happy to talk about how you want to work.
Work Pattern: Fixed-term, Full Time, 37 hours per week

Fixed-term or Secondment until March 31st 2025
** for NHS applicants, an NHS secondment will be offered in the first instance. For non-NHS applicants, a fixed-term or secondment would be considered.
You must have eligibility and entitlement to work in the UK which is required to be maintained throughout your period of employment.

Who We Are
NHS Education for Scotland (NES) is the national health board with statutory responsibilities to effect sustainable change through workforce development, education and training across the health and social care system in Scotland, while working at UK level with partner organisations.
NES Technology Service has created a strategic programme for the transformation of digital based services to allow NES to become a leading digital organisation in Scottish Health, digital by default and fully aligned with the Scottish Government’s technology strategies.
Our Technology
We are in the business of providing safe, secure and innovative technology products and services that aim to improve outcomes across education, training, workforce, health and care in the public sector in Scotland.

The Opportunity
While to date the majority of the products that NES Technology Service develop are for use by the health and social care workforce, we are now tasked with working on new national scale digital services for the general public. This is an exciting new portfolio of work and we are looking for an experienced design leader to lead our cross-disciplinary public-facing design work.
Do you want to play a lead role in ensuring new public-facing digital services are both valuable and usable by people across Scotland?
Do you enjoy defining and directing design work across the disciplines of user research, service design, UX, UI and content design?
Do you enjoy establishing and overseeing efficient and impactful design operations and other valuable reusable assets?
Do you work well with technology and product professionals, ensuring design talent can seamlessly provide their expertise throughout the product life cycle?
Do you enjoy understanding and articulating user behaviours, needs and motivations to help teams design systems that reflect a deep understanding of t
Working within the User Centred Design team you will have the opportunity to set the direction for some genuinely scalable public-facing services and also help develop and position a growing team of design professionals across specialisms.

Does this sound like you?

What We Love to See
A Design Lead for Public-Facing Services needs to offer a broad range of skills and experience, if you can offer some or all of these, we’d love you to apply:
• Proven experience as a senior design leader and manager
• Ability to collaboratively plan and oversee work in a range of design disiplines
• An extensive understanding of design techniques in a digital context for new and existing products
• Track record in establishing processes for valuable and reusable design assets from active design work
• Experienced in collaborating with multi-disciplinary digital teams including product managers and technical leads
• Demonstrate honesty, integrity, care and compassion when dealing with others, utilising tact and persuasion skills when necessary
• Ability to work on own initiative, to organise and prioritise workload and to meet strict deadlines.

Benefits Which Matter
As a valued employee of NHS Scotland, you can enjoy an extensive range of benefits including:
• Life-work balance - with opportunities for flexible working and remote working
• Generous NHS pension scheme
• Annual incremental progression (up to the maximum of the salary band) plus annual NHS salary scale review
• Annual Leave - 27 Days increasing in line with service plus 8 days public holiday
• NHS discounts and more

Diversity and Inclusion
Developing a successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives and backgrounds of everyone in Scotland in our work.
We are focused on hiring the very best talent available for NES, and actively encourage applications from candidates of all backgrounds and aim to ensure everyone is treated fairly, with respect and has a positive recruitment experience – regardless of the outcome.
It’s not essential to be in a design leadership role right now. You may be returning from a career break (e.g. maternity, paternity, caring for others) or returning to user research after working in another field. Your experiences elsewhere can bring a fresh perspective to our work.
If you are considering applying and feel it would be helpful to discuss this initially, please contact rohan.gunatillake@nhs.scot

Next Steps
**NHS candidates will be considered firstly on a secondment basis, and so are strongly encouraged to discuss this with their current NHS employer at the earliest opportunity, ideally prior to application.
Our recruitment process is currently 100% remote and if successful you would initially work remotely, working from our offices as operationally required.
All applicants who are shortlisted for interview will be contacted by e-mail.
Online interviews (including a presentation) will take place between 17th – 20th December 2024. The presentation topic will be sent to candidates selected for interview.
For further information please refer to the Job Information Pack below.
Unless otherwise stated the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.

Proud member of the Disability Confident employer scheme

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. This is role within the service requires the post-holder to be confident to work independently within their own team as well as closely with multi-disciplinary teams across the Trust. The post holder will also be required to provide training and supervision for trainees and assistant psychologists in the service. Supervision will be provided by an experienced Clinical Psychologist with line management by the Clinical Lead Consultant Clinical Psychologist. Candidates must have completed post-graduate level training in Clinical or Counselling Psychology as accredited by the British Psychological Society, or British Psychological Society Statement of Equivalence, and be registered as practitioner psychologists with the HCPC. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Please see the attached JD for full criteria and role requirements. Play a lead role in the design, development, facilitation, planning and implementation of strategic service development, service improvement or service reconfiguration programmes. Initially these programmes are likely to include community single point of access and inter-related community pathway development for the organisation. Apply flexible service design and development methodology to transition complex service configurations to a desired future state with appropriate co-development/ co-production with a wide range of stakeholders at the heart of the approach Adopt fit-for-purpose programme and project management approaches to enable implementation and draw on deeper expertise where appropriate Lead change management in the design and implementation of service development strategies

To maintain an active caseload as relevant to professional registration in line with job plan as determined with CAMHS Service Lead. Job plan will allow for balance of clinical / managerial work as required by the needs of the service and the clinicians registration. Support junior colleagues with their caseload management to work effectively and efficiently and creating capacity to take on new cases. Overseeing day to day management of the SPOA Service in conjunction with other Senior colleagues and clinical pathways, coordinating the clinic-based service. To take a lead role as referrals coordinator / duty clinician to ensure that young people are triaged and screened into the service or signposted as appropriate, in consideration of risk and urgency To develop and maintain an effective case management service to ensure the care and continuity of treatment is maintained throughout service users treatment. Ensuring high standards of record/case note recording in line with an integrated clinical care notes policy. To be responsible for the co-ordination and management of the teams in providing a safe, effective and therapeutic clinical team ensuring the delivery of high-quality community mental health care packages. To work in partnership with key agencies to ensure easy access for children and families into CAMHS To support the development of integrated care pathways To be responsible for working closely with clinicians and professionals and support staff within the service to audit outcomes and promote best practice. To ensure that the Service is friendly and responsive and deals with concerns; complaints; and other feedback in a timely and effective manner attempting early resolution in conjunction with the Patient Experience Team. To coordinate and investigate complaints and moderate to severe incidents, providing reports/feedback as required. To formulate and implement plans for the formal psychological treatment and/or management of a clients mental health problems, based upon an appropriate conceptual framework of the clients problems, and employing methods based upon evidence of efficacy, across the full range of care settings.

Job Title: Youth Justice Case Manager
Location: Redbridge council
Rate: Limited/Umbrella: £33.41 per hour
Job Description
We are looking for a qualified Youth Justice Case Manager to manage a caseload of youth justice cases, including out-of-court disposals and statutory court orders, in accordance with National Standards and the HMIP Inspection Framework. This role focuses on supporting young people to complete their orders and work towards a crime-free future, following the "Child First, Offender Second" approach.
Key Responsibilities

• Caseload Management: Handle youth justice cases, maintaining compliance with national standards.
• Supportive Interventions: Provide impactful support to young people throughout their orders.
• Effective Communication: Engage with young people, their families, and partners to achieve positive outcomes.
• AssetPlus Utilisation: Leverage the AssetPlus tool with a trauma-informed approach to reduce re-offending.
• Evidence-Based Interventions: Design and deliver programs to support engagement in education and training, reducing offending risks.
• Court and Panel Representation: Prepare and present detailed reports for courts and referral panels.
• Safety and Risk Management: Conduct assessments to maintain the safety of young people and the community.

Candidate Requirements

• Essential: Experience with AssetPlus as an assessment and planning tool.
• Desirable: Experience in youth justice or social services roles.
• Legal Compliance: Candidates must be free of restrictions under the Childcare Act 2006 and related legislation.

How to Apply
Please submit your CV and a cover letter highlighting your relevant experience and qualifications.
For more information, please contact Lewis.Ashcroft@servicecare.org.uk

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below. We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

Team Manager - Autism Specialist Outreach Service, London E17
Key Information

• Job Type: Permanent
• Location: E17, Walthamstow
• Salary: £37,263.00 per annum
• Contract Hours: Full-time

About the Role
Our client is recruiting for a passionate, motivated, and dedicated Team Manager with extensive experience working with adults with learning disabilities, autism, and complex needs. This is an exciting opportunity for an experienced manager who is keen to use their coaching and mentoring skills while upholding high standards in service delivery.
You will lead an Autism Outreach Service that supports individuals across seven London Boroughs, helping them live at home with family or in supported living environments. Strong collaboration with family members and other stakeholders will be essential. The role requires managing and motivating a staff team to provide creative, flexible, and person-centered services that enable individuals to thrive and be active members of their community.
You will be supported by two deputy managers to lead a large team of outreach support workers, ensuring that the service maintains the highest quality of care and support.

Key Responsibilities

• Assess new referrals and develop comprehensive support and risk management plans
• Build and maintain strong relationships with families and other professionals/stakeholders
• Coach, mentor, and develop a resilient team of support workers and deputy managers
• Ensure the service delivers innovative, person-centered support that meets individuals' needs and outcomes
• Manage the service within budget and achieve expected performance indicators
• Maintain service standards to meet CQC requirements, aiming for a rating of "Good" or "Outstanding"
• Line manage deputy managers and oversee outreach services across multiple boroughs
• Ensure that support plans and risk assessments reflect individual needs and aspirations
• Apply safeguarding principles and practices in line with the Mental Capacity Act

About You
The ideal candidate will have:

• Significant management experience in a similar setting
• At least 3 years of experience delivering person-centered support to people with learning disabilities, autism, and complex needs
• A minimum of 1 year's experience managing services for individuals with complex needs, including behaviors of concern
• A qualification in Positive Behaviour Support Coaching (BILD accredited), NAPPI Level 2, or a willingness to complete the qualification within 3 months
• Strong communication skills and the ability to liaise with various stakeholders
• Staff management experience, including leading and motivating a team to deliver high-quality support
• The ability to think creatively and manage emergency situations effectively
• Experience developing needs assessments and support plans for people with behaviors of concern
• A passion for empowering people with autism or learning disabilities to lead the lives they choose

Desirable:

• Knowledge of managing budgets
• Emotional and physical resilience to handle challenging environments

Employee Benefits
Our client values their staff and offers a comprehensive benefits package:

• 25 days Annual Leave (excluding Bank Holidays)
• Cycle-to-Work Scheme
• Health Assured - Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Long Service Awards
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme
• Blue Light Card

About Our Client
Our client has been delivering high-quality care and support services to vulnerable individuals for over 45 years. Founded by parents of children with disabilities, they are dedicated to supporting people to lead independent lives, play an active role in their communities, and reach their full potential. They are committed to safeguarding adults at risk and expect all staff to share this commitment.

Interviews: Week of 16th December 2024