Total 7 job vacancies by Servlink Technology Resources Pte Ltd

Responsibilities:

• Physical IMACD support
• Installation of server
• Develop, manage, document, and update technical and quality standards.
• Data Center walkthrough services
• Escort Services
• Media management
• Data Sanitation
• site capacity movement
• Monitor and manage environment and equipment.
• Manage the movement of equipment.
• Manage services by third parties security personnel.
• Other ad hoc data center activities as and when required.

Requirement:

• Familiar with Data Center activities.
• Possess server hardware knowledge
• Willing to work on staggered working hours between 7am and 7pm

Responsibilities:

• Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.
• IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software
• Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users
• Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users
• Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.
• Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting

Requirement:

• 3 years of deskside support experience (MNC support experience is preferred)
• Experience in using ServiceNow is preferred
• Good deskside support technical skills and basic infrastructure knowledge
• Good communication and coordination skills
• English reading/writing/speaking skills (for non-English speaking countries)
• Be polite, patient, helpful
• Have a good sense of service mindset
• Have a good capacity of adaptability
• Willing to work overtime when required.

A key person to manage IT Services provides to client.

• Handle day-to-day operation
• Meet account SLA deliverables
• Manage customer escalation
• Manage operation team
• Manage operation cost
• Redefine current process to improve efficiency
• Daily/Weekly/ Monthly Reporting
• Escalation are managed and perform timely updates
• Ensure SLA and SLA reporting
• Manage partners
• Track cost and drive cost saving
• Work with Service desk team on reporting and SLA
• Define as required and work to continuously improve the HP and partner operational ecosystem supporting the accounts
• Coordinate as required with internal teams to ensure contractual service level agreements (SLAs) are met for all allocated accounts
• Oversee infrastructure upgrades, modifications and deployments with customer impact
• Own and manage all operations and delivery related conversations with the customer
• Work with internal teams to develop problem management framework and service improvement plans
• Act as a primary contact for customer queries and issues and put in place preventive actions to ensure customer commitments are met, and escalations are pre-empted
• Look end to end across service delivery management processes, as well as upstream and downstream processes
• Identify opportunities to streamline, track, eliminate duplication, automate or improve the as-is status
• Lead action planning to tangibly improve the above
• Act as required by the leadership team as a compliance/audit point of contact – including and not limited to audit engagements

Working hours: 9am to 6.30pm (Monday to Friday)

Location: Raffles Place

Responsibilities:

• Manage Account receivables & invoicing activities.
• Ensure all revenues are accounted for timely and accurately.
• Assist in timely monthly financial closing and preparation of supporting schedules.
• Assist in Quarterly GST Filing.
• Liaise with auditor and relevant authorities when necessary.
• Work with Business units on processes improvement and internal control review.
• Work closely with Operations team to drive cost efficiency and revenue improvement.
• Co-support other accounts function when needed.

Requirement:

• Min Diploma in Accounting or related field with at least 3 years of relevant experiences.
• Candidate with MS Dynamic NAV or Business Central experience would be advantageous.
• Abilities to handle full set of Accounts would be advantageous.
• Proficient with Excel
• Independent, mature and process oriented
• Meticulous, pro-active with position attitude

Skills & Capabilities:

· Able to support end-user computer devices (PC & mobile), office devices (printers, AV equipment), and peripherals.

· Knowledgeable and experienced in supporting Microsoft windows & office suite.

· Experience in working in an ITIL-driven environment and working knowledge of ITIL principles and processes with strong knowledge of incidents, change and configuration management and adherence processes, best practices, and policies.

· Experience in working in a team-oriented, collaborative environment & large-scale multinational environment (preferred)

· Analytical and problem-solving abilities with keen attention to detail

· Strong customer service orientation

· Strong verbal and written communication skills in local language and proficient in English (verbal & written)

· Self-directed work style with the ability prioritizes work activities and communicate politely, clearly, and effectively in support of internal customers on technical matters.

Working Location: Tuas (shuttle bus service available at Jurong East MRT)

Note: · Candidates must be comfortable to deposit their mobile phone at their respective locker during working hours. (Landline will be providing at their workstation).

• Provide end user support.
• Handle VIP users ticket as priority, ensure issues are escalate to the correct team for quick resolution.
• Support and troubleshooting which includes diagnosis of hardware and software failures or problems.
• Responsible for correcting all problems associated to supported list of End User Equipment and Software.
• Installation of software/application.
• Provide accurate and timely documentation in IT Service Management Tool.
• Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.
• Synchronizing application settings to environment requirement.
• Relocation of computer devices and peripherals.
• Setting up of the end users’ profiles for applications.
• Proactive update and follow up to end users.
• Guide end user on required applicable tasks.
• Responsible in collecting or distributing of devices in onboarding and offboarding process.
• create and update technical documentation and manual.
• Own incidents involving DaaS devices & maintain end to end tracking.

Responsibilities:

• Handle incoming and outgoing of computer spare parts daily which include updating of information to system and sorting of parts.
• Perform general logistics activities such as managing inventory control, including receiving, inspecting, and storing goods
• Check condition of part and add warranty sticker.
• Inspection of return parts, photo taking and Bookkeeping and maintaining the photos for future reference.
• Seek approval for Customer Induce Damaged parts.
• In charge of Parts Aging, ensuring parts are returned by engineer timely.
• Liaise with logistic partner for parts return collection.
• Monitor buffer parts request from admin/engineer team.
• Tracking of loaner units.
• Participate in stock take exercise from time to time.
• Prepare weekly reports.

Requirement:

• Min NITEC
• Computer literate with familiarity with MS Office (MS Excel, MS Outlook, etc)
• Able to develop and implement warehouse policies and procedures to optimise operational efficiency
• Be well organised and comfortable with deadline