Total 3 job vacancies by Paymán Club

- Good skills in Sales & Marketing is required

Mission for Event Planner:
We are looking for an organized event manager to lead the operations, maintenance, and bookings for Northop Hall Hotel, you will be required to actively attract new clients, create venue pricing packages, secure bookings, coordinate the logistics of events and manage the maintenance of the venue.
This is an on-site position which requires you to live near the Mold area and come to property on a daily basis. Please apply only if you are based in this area or willing to relocate for the position.
This position will require someone who is willing to have a flexible schedule, which includes working on weekends, since most events are hosted on weekends. Weekly offs will be mid-week
Competencies Task:
This role will be a fairly independent role, and we are looking for someone who can work with minimal supervision, drive projects, manage clients and bring in more business. In this role, you will collaborate closely with the Marketing, Sales and Operations teams.
Minimum Qualifications:
At least 2 years of relevant work experience in events management or the wedding industry
An undergraduate degree
Roles & Responsibilities:
The Events Manager role is a dynamic role that requires you to manage events from start to finish. While the responsibilities are wide, the key responsibilities are listed below
Attracting new clients and targeting new and suitable opportunities using sales and marketing initiatives;
Lead the direction and management of weddings and other events to deliver on requirements, deadlines within the client budget;
Maintain a sound knowledge of local competitors and new trends within the Events Industry;
Preparing venue packages and pricing options and negotiating with clients.
Conduct venue-viewings with clients;
Managing all bookings for events and liaising with the clients to determine event requirements;
Coach, mentor and lead the team with clear direction and focus on their roles and responsibilities to achieve departmental ambitions;
Ensure all event documents and paperwork are accurate and in place, including event planning related contract forms, delivery schedules, and hire agreements;
Managing all administrative tasks such as insurance, booking schedules, and invoicing
Communicating and enforcing all security regulations and protocols;
Work with catering services and special event vendors and suppliers to ensure that all contract needs are met;
Managing all maintenance and repairs of the venue grounds, property, equipment, and facilities;
Ensuring that the venue and facilities are clean and organized


Required Skills:
Strong problem solving abilities; being organized and efficient
Exceptional communications skills and relationship management skills
Honesty, integrity, strong work ethic, and people skills that enable collaboration
Demonstrated record of measurable success in a fast paced, high volume environment
Knowledge and experience of the events and wedding industry, and proven track record in venue sales
Ability to work with clients on all levels, including demanding and complex clients
Flexible with regards to working evenings and weekends
Recruitment Checks
ID Card
Proof of Address

- You must have authorisation to stay/work in the UK
- Cope with full-time hours
- Accommodation can be provided
- This role is permanent

Role Overview
Lead and take responsibility for the on the ground Hotel operations, the teams within it and the guests.
The Assistant Manager will work across the multifaceted setting to develop and implement guest focused initiatives, enhancing their customer experience.
Key Attributes of the Candidate:
Outstanding leader, with the belief and drive to make our guests' lives better.
Customer focussed.
An ability to work and build an excellent rapport with guests and staff.
Experience of leading and motivating a team.
Representing the company within the local community.
Confidentiality.
Key Responsibilities
Customer Service
First point of contact and visible presence to the guests by delivering a high quality service to them at all times.
Ensuring the hotel team are meeting the highest levels of service, building relationships with guests, championing their experience, taking on board their feedback and managing their expectations.
Ensuring that issues are dealt with in an efficient and professional manner, whilst balancing the financial constraints of the business.
To respond in a timely manner to any complaints made by guests ensuring that full details of both the complaint and the action taken are recorded.
To provide support to guests in respect of ad hoc issues as they arise.
People Management
To ensure the effective recruitment, management, and training of staff in accordance with Payman Club Human Resources policies.
To undertake the day to day supervision of hotel staff to ensure the smooth running of the hotel.
To monitor and evaluate hotel staff, to address performance issues as they arise, as well as encouraging the development of individuals to provide a pool of skilled and talented individuals able to deliver high quality services to guests.
To monitor attendance, managing issues of absence as they arise to ensure that service levels are maintained and budgets adhered to.
To ensure that the administrative processes associated with employment are carried out in line with company policy and all statutory obligations.
To ensure that all staff within the hotel receive induction training in line with both local practice and Payman Club policies and procedures.
To ensure that all staff within the hotel receive appropriate training in order to carry out their duties and responsibilities effectively and safely.
To consult and inform staff regarding relevant issues within the hotel and the Company.
Finance
To deliver all contractual services to guests within the parameters of the approved budget.
To assist is promoting the sale of other services provided by Payman Club or any of its associated companies to guests.
Property
To understand and comply with all the legal and other regulatory constraints involved in managing property.
To plan and implement a programme of routine and preventative maintenance throughout the hotel.
To ensure that an out of hours emergency maintenance service is available to guests as needed.
To engage contractors where appropriate to carry out cost effective and high quality work.
To manage the relationship with contractors to ensure adherence to Payman Club policies and procedures whilst they are working on site.
To act in the best interests of the company to assist in sales.
Through regular inspection ensure that a high quality environment is maintained throughout the hotel.
Health & Safety
To be the designated person with overall responsibility for Health and Safety matters within the hotel.
To ensure the provision of a safe environment for guests, staff and visitors.
To comply with all legislative requirements and local and Companywide policies and procedures relating to Health and Safety at Work.
To work collaboratively with any consultants appointed by Payman Club to provide advice and guidance on Health and Safety matters.
To ensure the adequate recording and reporting of Health and Safety at Work in line with Company policies and Procedures and also with any statutory requirements.
Site Facilities
To work collaboratively with other Retirement Villages staff to ensure that any development and/or redevelopment schemes are successfully implemented. This may involve attendance at Site Meetings and other similar meetings on behalf of the Management Company.
General
To deliver an excellent customer experience.
To be involved with the delivery of additional products and services
To ensure that the Operations Executive is fully briefed on all matters relating to the running of the hotel on a regular basis.
To prepare any reports, briefings or other documents which may from time to time be required by Senior Managers or Directors of the Company.
To attend any such meetings and training courses as may be reasonably required, including where necessary overnight stays away from home.
Such other duties as are commensurate with the post.



5 years plus experience in 3-4* hotels/within the hospitality sector in operational management capacity.
Experience of direct people management of a team.
Strong role model of excellent customer service.
Confident leader who can empower teams to deliver to the highest standard for our residents by putting them at the heart of everything we do.
Approachable and open manner – able to demonstrate empathy and a personable approach.
Change agent who has experience of leading teams on a journey of continuous improvement.
Have worked within a fast paced environment.
Able to manage ambiguity well and turn it into action to provide clarity and direction.
Ability to influence stakeholders at all levels to gain buy in.
Account management experience is essential- Good understanding of P&L and path to profit, pitfalls and opportunities.
Comfortable making decision and be able to think innovatively about solving problems.

- You must have authorisation to stay/work in the UK
- Cope with full-time hours
- Accommodation can be provided
- This role is permanent

Role Overview
Lead and take responsibility for the on the ground Hotel operations, the teams within it and the guests.
The Assistant Manager will work across the multifaceted setting to develop and implement guest focused initiatives, enhancing their customer experience.
Key Attributes of the Candidate:
Outstanding leader, with the belief and drive to make our guests' lives better.
Customer focussed.
An ability to work and build an excellent rapport with guests and staff.
Experience of leading and motivating a team.
Representing the company within the local community.
Confidentiality.
Key Responsibilities
Customer Service
First point of contact and visible presence to the guests by delivering a high quality service to them at all times.
Ensuring the hotel team are meeting the highest levels of service, building relationships with guests, championing their experience, taking on board their feedback and managing their expectations.
Ensuring that issues are dealt with in an efficient and professional manner, whilst balancing the financial constraints of the business.
To respond in a timely manner to any complaints made by guests ensuring that full details of both the complaint and the action taken are recorded.
To provide support to guests in respect of ad hoc issues as they arise.
People Management
To ensure the effective recruitment, management, and training of staff in accordance with Payman Club Human Resources policies.
To undertake the day to day supervision of hotel staff to ensure the smooth running of the hotel.
To monitor and evaluate hotel staff, to address performance issues as they arise, as well as encouraging the development of individuals to provide a pool of skilled and talented individuals able to deliver high quality services to guests.
To monitor attendance, managing issues of absence as they arise to ensure that service levels are maintained and budgets adhered to.
To ensure that the administrative processes associated with employment are carried out in line with company policy and all statutory obligations.
To ensure that all staff within the hotel receive induction training in line with both local practice and Payman Club policies and procedures.
To ensure that all staff within the hotel receive appropriate training in order to carry out their duties and responsibilities effectively and safely.
To consult and inform staff regarding relevant issues within the hotel and the Company.
Finance
To deliver all contractual services to guests within the parameters of the approved budget.
To assist is promoting the sale of other services provided by Payman Club or any of its associated companies to guests.
Property
To understand and comply with all the legal and other regulatory constraints involved in managing property.
To plan and implement a programme of routine and preventative maintenance throughout the hotel.
To ensure that an out of hours emergency maintenance service is available to guests as needed.
To engage contractors where appropriate to carry out cost effective and high quality work.
To manage the relationship with contractors to ensure adherence to Payman Club policies and procedures whilst they are working on site.
To act in the best interests of the company to assist in sales.
Through regular inspection ensure that a high quality environment is maintained throughout the hotel.
Health & Safety
To be the designated person with overall responsibility for Health and Safety matters within the hotel.
To ensure the provision of a safe environment for guests, staff and visitors.
To comply with all legislative requirements and local and Companywide policies and procedures relating to Health and Safety at Work.
To work collaboratively with any consultants appointed by Payman Club to provide advice and guidance on Health and Safety matters.
To ensure the adequate recording and reporting of Health and Safety at Work in line with Company policies and Procedures and also with any statutory requirements.
Site Facilities
To work collaboratively with other Retirement Villages staff to ensure that any development and/or redevelopment schemes are successfully implemented. This may involve attendance at Site Meetings and other similar meetings on behalf of the Management Company.
General
To deliver an excellent customer experience.
To be involved with the delivery of additional products and services
To ensure that the Operations Executive is fully briefed on all matters relating to the running of the hotel on a regular basis.
To prepare any reports, briefings or other documents which may from time to time be required by Senior Managers or Directors of the Company.
To attend any such meetings and training courses as may be reasonably required, including where necessary overnight stays away from home.
Such other duties as are commensurate with the post.


5 years plus experience in 3-4* hotels/within the hospitality sector in operational management capacity.
Experience of direct people management of a team.
Strong role model of excellent customer service.
Confident leader who can empower teams to deliver to the highest standard for our residents by putting them at the heart of everything we do.
Approachable and open manner – able to demonstrate empathy and a personable approach.
Change agent who has experience of leading teams on a journey of continuous improvement.
Have worked within a fast paced environment.
Able to manage ambiguity well and turn it into action to provide clarity and direction.
Ability to influence stakeholders at all levels to gain buy in.
Account management experience is essential- Good understanding of P&L and path to profit, pitfalls and opportunities.
Comfortable making decision and be able to think innovatively about solving problems.