Total 4 job vacancies by Orca Marketing Pte. Ltd.

Key Responsibilities:

Customer Interaction:

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Resolve customer complaints, concerns, and issues efficiently, ensuring timely and satisfactory outcomes.
• Assist customers with order placement, tracking, cancellations, returns, and exchanges, ensuring a smooth and seamless shopping experience.

Product Knowledge:

• Develop and maintain a deep understanding of the company’s products, services, and ongoing promotions.
• Provide accurate product information and personalized recommendations based on customer needs and preferences.

Customer Experience Improvement:

• Gather and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with the e-commerce and marketing teams to enhance the online shopping experience and drive customer satisfaction.
• Help refine and implement customer service policies and procedures to optimize service quality and consistency.

Administrative Tasks:

• Maintain accurate and detailed records of customer interactions, transactions, and resolutions.
• Support the creation and updating of FAQs, help guides, and self-service resources to empower customers with essential information.

Delivery Route Planning:

• Work with drivers to plan and optimize delivery routes for timely and efficient deliveries.
• Monitor delivery progress, communicate any delays to customers, and coordinate with drivers to quickly resolve logistical challenges.
• Continuously review delivery processes to minimize delays and improve overall customer satisfaction.

Requirements:

Educational Background:

• Minimum of a High School Diploma or equivalent.

Experience:

• 1-2 years of customer service experience, preferably in an e-commerce or retail environment.

Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and keen attention to detail.
• Proficiency with customer service software, e-commerce platforms, and Microsoft Office Suite.
• Ability to multitask and manage time effectively in a fast-paced environment.

Personal Attributes:

• Empathy, patience, and a positive attitude when engaging with customers.
• A proactive approach and a genuine desire to help and support customers.
• A collaborative team player with a cooperative mindset.
  

Key Responsibilities:

1. Market Development and Strategy:Identify and analyze new business opportunities in international markets and develop strategies to penetrate them. Conduct market research to understand trends, competition, and customer preferences in various regions.
   Establish sales objectives, forecasting, and action plans to achieve sales targets in export markets.
   
2. Client Management:Build and maintain strong relationships with international clients, distributors, and business partners. Negotiate contracts, pricing, and payment terms with clients, ensuring mutual benefit and compliance with company policies.
   
3. Sales Operations:Develop and execute export sales plans, including product distribution, pricing strategies, and promotional activities.
   Coordinate with logistics and supply chain teams to manage shipments, export documentation, and regulatory compliance.
   Monitor sales performance metrics and adjust strategies as necessary to optimize results.
   
4. Team Collaboration:Collaborate with the marketing team to create targeted campaigns and promotional materials for international markets.
   Work closely with the finance department to manage budgets, set prices, and track international payment processes.
   Support and train sales staff or distributors in different regions to ensure alignment with company objectives.
   
5. Regulatory Compliance:Ensure compliance with international trade regulations, customs requirements, and export control laws.
   Keep updated on changes in export laws, tariffs, and trade policies that may impact business operations.
   

Requirements:

• Educational Background: Bachelor’s degree in Business, International Trade, Sales & Marketing, or a related field.
• Experience: At least 3 years of experience in sales, with a focus on export or international markets. Previous experience in a similar role within the industry is preferred.
• Skills:Strong understanding of international trade and export procedures.
  Excellent negotiation, communication, and interpersonal skills.
• Personal Attributes:Self-motivated, proactive, and capable of working independently.
  Strong organizational and time-management skills.
  Adaptable to different cultural and business environments.
  Willingness to travel frequently to international markets as required.
  

As the Procurement Head, you will be responsible for overseeing the entire procurement process, ensuring cost-effective purchasing of all goods and services required for the company’s operations.

Key Responsibilities:

• Strategic Procurement: Develop and implement procurement strategies aligned with the company’s goals, ensuring cost efficiency and timely delivery of products/services.
• Supplier Management: Build and maintain strong relationships with suppliers, negotiate contracts, and ensure compliance with company policies and quality standards.
• Cost Control: Continuously monitor market trends and analyze data to identify opportunities for cost-saving and improve efficiency.
• Vendor Selection & Evaluation: Lead the vendor selection process and evaluate supplier performance based on quality, delivery times, and pricing.
• Experience: At least 5-7 years of procurement experience, with a minimum of 3-5 years in a leadership role, preferably within a large organization.
• Skills:Strong negotiation, contract management, and supplier relationship management skills.
  Excellent analytical and problem-solving abilities.
  Ability to develop and implement procurement strategies that drive cost savings and efficiency.
  

High Volume Cutting Beef, Lamb, Pork & Chicken

- Portion Cutting for wholesale & home delivery orders

- Preparing wholesale & Home deliveries

- Making Custom Burgers

- Making Custom Sausages