Total 2 job vacancies by Nandhana's Restaurant Pte. Ltd.

Job Responsibilities:

• Interface directly with the help desk and IT support technicians to resolve and document hardware and software troubleshooting invoices, bug reports and errors.
• Provide immediate, direct restaurant support and troubleshooting help to end users through email, telephone and personal communication.
• Manage, deploy and configure hardware upgrades, software updates, security patches and other necessary items on an as-needed basis.
• Perform daily system monitoring and backup procedures to ensure data security, availability and integrity of required resources, and proper recording of application logs and reviews.
• Administer on-call and after-hours technical support during monthly scheduled outages and unscheduled emergency situations.
• Collaborate with various managers and other IT personnel to improve existing processes, increase automation and meet product development goals.
• Support daily operations and monitoring of multiple databases, user accounts, file permissions and other systems according to standard operating procedures for storage and backup architectures.
• Participate in required compliance activities as needed, including data log collection, statistical analysis and proper reporting standards.

Requirements:

• Bachelor’s in computer science or related field plus minimum two years’ experience in system administration
• Expert-level proficiency in a minimum of two unique operating systems
• Strong skills in minimum one scripting language
• Ability to work independently and collaborate with peers as needed

Duties and Responsibilities

· Coordinate daily Front of the House and Back of the House restaurant operations

· Delivering superior food and beverage service and maximizing customer satisfaction

· Responding efficiently and accurately to restaurant customer complaints

· Regularly review product quality and research new vendors

· Organize and supervise shifts

· Appraise staff performance and provide feedback to improve productivity

· Estimate future needs for goods, kitchen utensils and cleaning products

· Ensure compliance with sanitation and safety regulations

· Manage restaurant’s good image and suggest ways to improve it

· Control operational costs and identify measures to cut waste

· Create detailed reports on weekly, monthly and annual revenues and expenses

· Promote the brand in the local community through word-of-mouth and restaurant events

· Recommend ways to reach a broader audience (e.g. discounts and social media ads)

· Train new and current employees on proper customer service practices

· Implement policies and protocols that will maintain future restaurant operations

· Ensure strict compliance with all relevant Hygiene and Safety legislation and requirements

· Manage the external food hygiene consultant, and the resulting reports

· Assist in the planning and implementation of new ideas and menu specifications each season, working closely with Central Support to ensure they fit with guidelines and are to the high quality our guests expect

· They will also take line ownership of the Corporate Event menus, signing them off seasonally, in conjunction with the Corporate Events Manager.

Requirements

· Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role

· Proven customer service experience as a operation manager

· Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

· Familiarity with restaurant management software, like OpenTable and Peach Works

· Strong leadership, motivational and people skills

· Acute financial management skills

· B.Sc degree in Business Administration; hospitality management or culinary schooling is a plus