Total 67 job vacancies by Logicalis Singapore Pte. Ltd.

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 6,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation.

We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow.

The Logicalis Group has annualised revenues of $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4.3 billion.

Summary of Position

The Enterprise Networking engineer is a technical implementation role who will focus on delivering Enterprise Networking Technologies Data Centre, Wireless Routing & Switching, Software Defined solutions to new and existing customers.

The position will be a critical member of the Service Delivery team who designs and builds new Infrastructure. This role will work directly with customers to capture business requirements, share best practices, make recommendations, document the optimal design, provide trainings and build the approved solution.

This role may also support business development activities by providing demos or POV for the mentioned technologies below.

Responsiblities:

• Implementing network and security solutions: Responsible for implementing network and security solutions for clients, which may involve configuring routers, switches, wireless, load balancers and other network devices like Aruba. Racking and Stacking network devices. Expected to handle small to mid-sized project.
• Troubleshooting network and security issues: Responsible for diagnosing and resolving network and security issues that arise for clients while deploying, which may involve investigating connectivity problems, configuration issues, and analyzing network traffic.
• Client management: Responsible for building and maintaining relationships with clients, managing their expectations, and ensuring their needs are met.
• Collaboration with other teams: Working closely with other teams such as project managers and Operations team to ensure the network and security delivery is completed within the stipulated time.
• Technical Documentation: Responsible for creating technical documentation such as Low-Level Design, TDS, As-built, UAT and SAT documents. Signoff all the documents from clients for the project closure.
• Knowledge Transfer: Responsible for providing handover the project to client and internal operations team.

Requirements:

• Possess at least a Diploma, Bachelor's Degree, or Professional Degree in Computer Science/Information Technology or equivalent
• Minimum 1-5 years of experience in network design/deployment.
• Excellent knowledge in Routing and switching, eg. BGP, OSPF, Multicast, VSS, spanning tree, MPLS L3VPN.
• Experience in wireless. Cisco WLC, Aruba, Prime, MSE/CMX, DNAC, Ekahau Site Survey tool
• Data centre technologies, eg. Cisco Nexus VDC, VPC, FEX, VXLAN, ACI.
• Good knowledge of Firewall technologies eg. IPSEC VPN, SSL VPN, IPS/IDS, Cisco ASA, Firepower, Fortigate,
• Good knowledge in network access control(NAC) product, eg Aruba Clearpass Policy Manager, Cisco ISE.
• Excellent interpersonal & communication skills
• Current CCNA/CCNP qualified with related professional experience, CCIE would be an advantage.

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 6,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation.

We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow.

The Logicalis Group has annualised revenues of $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4.3 billion.

Summary of Position

The Enterprise Senior Networking engineer is a technical implementation role who will focus on delivering Enterprise Networking Technologies Data Centre, Wireless Routing & Switching, Software Defined solutions to new and existing customers.

The position will be a critical member of the Service Delivery team who designs and builds new Infrastructure. This role will work directly with customers to capture business requirements, share best practices, make recommendations, document the optimal design, provide trainings and build the approved solution.

This role may also support business development activities by providing demos or POV for the mentioned technologies below.

Responsibilites:

• Designing and implementing network and security solutions: Responsible for designing and implementing network and security solutions for clients, which may involve configuring routers, switches, wireless, load balancers and other network devices. Racking and Stacking network devices. Expected able to handle mid-sized to mega-sized project.
• Troubleshooting network and security issues: Responsible for diagnosing and resolving network and security issues that arise for clients while deploying, which may involve investigating connectivity problems, configuration issues, and analyzing network traffic.
• Client management: Responsible for building and maintaining relationships with clients, managing their expectations, and ensuring their needs are met.
• Collaboration with other teams: Working closely with other teams such as project managers and Operations team to ensure the network delivery is completed within the stipulated time.
• Technical Documentation: Responsible for creating technical documentation such as Low-Level Design, TDS, As-built, UAT and SAT documents. Signoff all the documents from clients for the project closure.
• Knowledge Transfer: Responsible for providing handover the project to Client and internal operations team.
• Provide guidance and mentorship: Conduct knowledge sharing sessions to keep the team updated on the best practices.

Requirements:

• Possess at least a Diploma, Bachelor's Degree, or Professional Degree in Computer Science/Information Technology or equivalent
• Minimum 5-10 years of experience in network design/deployment.
• Excellent knowledge in Routing and switching, eg. BGP, OSPF, Multicast, VSS, spanning tree, MPLS L3VPN.
• Experience in wireless. Cisco WLC, Aruba, Prime, MSE/CMX, DNAC, Ekahau Site Survey tool
• Data centre technologies, eg. Cisco Nexus VDC, VPC, FEX, VXLAN, ACI.
• Good knowledge of Firewall technologies eg. IPSEC VPN, SSL VPN, IPS/IDS, Cisco ASA, Firepower, Fortigate,
• Good knowledge in network access control(NAC) product, eg Aruba Clearpass Policy Manager, Cisco ISE.
• Excellent interpersonal & communication skills
• Current CCNP qualified with related professional experience, CCIE would be an advantage.

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span across industries such as financial services, TMT (Telecommunications, Media and Technology), Education, Healthcare, Retail, Government, Manufacturing and Professional services. Our focus is to engage in the dynamics of our customers’ vertical markets and apply the skills of our employees in modernising key digital pillars, Data centres and Cloud services, Security and Network Infrastructure, Workspace communications and collaboration, Data and information strategies, and IT operations modernisation.

Logicalis Group has an annualised revenue of over $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4 billion.

As we continue to grow as a business, our people are our key differentiator with our competitors, and developing and retaining our talent is a key priority for all of our businesses. We will recommend that you watch this short video with input from our employees around the world.

Responsibilities:

• Understand the process and practices related to GNC support Templates and Standard Operating Procedures
• Ownership on critical incidents for customers to deliver resolution with in SLA.
• Perform IOS upgrades and patches to fix software and ensure that the environment is bug/vulnerable free by keeping system with up-to-date software.
• Troubleshoot production issues and network/security problems to fix any infra related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.
• Performing RMA for hardware failures and replacement in production environment
• Perform health checks for the critical environments and ensure the systems running up to the standard and no potential failures.
• Setup staging and simulation for customer activities for critical jobs before actual tasks in production environment.
• Working in 24/7 operations centre and standby role for after office hours support on monthly rotational basis
• Able to follow and meet customer SLA for all the incidents and requests / responsible for the service delivery
• Undertake escalation for Enterprise Networking related matters from level 1 helpdesk engineers, perform level 1/2/3 on site troubleshooting and hardware field replacement works for customers.
• Responsible for updating technical documentations for configuration changes made via helpdesks and/or managed services customers.
• Responsible for opening and closing of support tickets when applicable and providing timely updates to helpdesk personnel and customer for support cases that has been allocated to you

The Individual and their Experience:

• Knowledge of ITIL principles, particularly Incident, Change, Problem and Service Management
• Minimum 2-3 years of relevant experiences in network operations including network, wireless, security technologies.
• Experienced on working with vendors and customer on outage situation and provide direction to juniors and customer on recovering services affectively.
• Hands on experience in operations and BAU for fixing user/infra issues in production environment is essential.

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 6,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation.

We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow.

The Logicalis Group has annualised revenues of $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4.3 billion.

Summary of Position

The Enterprise Senior Networking engineer is a technical implementation role who will focus on delivering Enterprise Networking Technologies Data Centre, Wireless Routing & Switching, Software Defined solutions to new and existing customers.

The position will be a critical member of the Service Delivery team who designs and builds new Infrastructure. This role will work directly with customers to capture business requirements, share best practices, make recommendations, document the optimal design, provide trainings and build the approved solution.

This role may also support business development activities by providing demos or POV for the mentioned technologies below.

Responsibilites:

• Designing and implementing network and security solutions: Responsible for designing and implementing network and security solutions for clients, which may involve configuring routers, switches, wireless, load balancers and other network devices. Racking and Stacking network devices. Expected able to handle mid-sized to mega-sized project.
• Troubleshooting network and security issues: Responsible for diagnosing and resolving network and security issues that arise for clients while deploying, which may involve investigating connectivity problems, configuration issues, and analyzing network traffic.
• Client management: Responsible for building and maintaining relationships with clients, managing their expectations, and ensuring their needs are met.
• Collaboration with other teams: Working closely with other teams such as project managers and Operations team to ensure the network delivery is completed within the stipulated time.
• Technical Documentation: Responsible for creating technical documentation such as Low-Level Design, TDS, As-built, UAT and SAT documents. Signoff all the documents from clients for the project closure.
• Knowledge Transfer: Responsible for providing handover the project to Client and internal operations team.
• Provide guidance and mentorship: Conduct knowledge sharing sessions to keep the team updated on the best practices.

Requirements:

• Possess at least a Diploma, Bachelor's Degree, or Professional Degree in Computer Science/Information Technology or equivalent
• Minimum 5-10 years of experience in network design/deployment.
• Excellent knowledge in Routing and switching, eg. BGP, OSPF, Multicast, VSS, spanning tree, MPLS L3VPN.
• Experience in wireless. Cisco WLC, Aruba, Prime, MSE/CMX, DNAC, Ekahau Site Survey tool
• Data centre technologies, eg. Cisco Nexus VDC, VPC, FEX, VXLAN, ACI.
• Good knowledge of Firewall technologies eg. IPSEC VPN, SSL VPN, IPS/IDS, Cisco ASA, Firepower, Fortigate,
• Good knowledge in network access control(NAC) product, eg Aruba Clearpass Policy Manager, Cisco ISE.
• Excellent interpersonal & communication skills
• Current CCNP qualified with related professional experience, CCIE would be an advantage.

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span across industries such as financial services, TMT (Telecommunications, Media and Technology), Education, Healthcare, Retail, Government, Manufacturing and Professional services. Our focus is to engage in the dynamics of our customers’ vertical markets and apply the skills of our employees in modernising key digital pillars, Data centres and Cloud services, Security and Network Infrastructure, Workspace communications and collaboration, Data and information strategies, and IT operations modernisation.

Logicalis Group has an annualised revenue of over $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4 billion.

As we continue to grow as a business, our people are our key differentiator with our competitors, and developing and retaining our talent is a key priority for all of our businesses. We will recommend that you watch this short video with input from our employees around the world.

Job Summary:

We are currently looking for a Senior Security Project Engineer to join our Professional Services Team delivering Security Projects encompassing predominantly NAC, Firewall, PS and MFA solutions. Qualified candidate is expected to have hands-on experience in delivering such solutions. This role presents itself with considerable learning opportunities on the state-of-the art security technologies.

Accountabilities:

• Develop low level design document for the project delivery detailing the scope with the sensible technology write up.
• Participate in Internal/Customer meetings to develop the LLD document.
• In-depth technical knowledge and good working experience in implementing and supporting Cisco ISE and HPE Aruba ClearPass NAC solutions.
• Prepare UAT document and perform UAT as per document.
• Understanding of Windows Active Directory and Integration with NAC Solutions
• Proficient with hands-on experience delivering Firewall migrations and fine-tuning Firewall/IPS policies.
• Ability to deliver MFA Solutions for specific use case requirements.
• Assist in reviewing Technical Design Specifications (TDS) document for security projects
• Proactively participate in maintaining internal knowledgebase sharing technical findings within the Team.

The Individual and their Experience:

• Network Access Control (dot1x) experience of Cisco ISE and HPE Aruba ClearPass (Mandatory).
• Firewall Migration expertise across multi-vendor platforms- Cisco ASA/FTD, Palo Alto, Fortigate, Checkpoint.
• Hands on experience Cisco FirePower NGIPS.
• Basic understanding of Networking – Routing and Switching Protocols.
• Ability to manage medium to large size project and ensure completion within the projected timeline.
• Build customer relationship to manage the projects in a congenial way.
• Team Player highly spirited, sharing project experience with peers.
• Able to learn and adopt new skills when projects warrant based on the relevant training provided.

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

• Single Point of Contact for our customers and be available all operational events and escalations.
• Driving 24/7 Day-2 team on technical grounds to align with customer expectations and contracts.
• Knowledge on Core products and technologies of Cisco is a must
• Knowledge on Aruba Clearpass, Fortinet & Palo Alto Firewalls are preferred experience.
• Planning, Monitoring and Delivery of operations tasks timely and successfully
• Understand the support contract types for each customer and deliver service based on their agreed scope and SLA
• Understand the process and practices related to support Tools, Templates and Standard Operating Procedures.
• Building relation with vendors and partners for product support problems and managing customer expectations accordingly.
• Driving all escalations on technical grounds and manage customers accordingly for the resolutions.
• Maintain team bonding with all the support engineers and mentoring on support delivery.
• Build and develop standard operating procedures, technical documentation, knowledge base.
• Ability to conduct postmortem and root cause analysis to clearly identify the issue and develop prevention plan/strategy is a key requirement.
• Proficient in producing RCA and IR reports for all high severity/priority incidents and presenting customer with confidence.
• Involve actively with cross-function teams to engage and co-ordinate to represent Logicalis as One and improve support functionality.

The Individual and their Experience:

• Minimum 8+ years of relevant experiences in Networking technologies with not les than 5 years of experience in Network Operations as a Lead.
• Intermediate level of understanding on Networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, NAC, etc.
• Proven track record of leading operations and customer management with effective communication and presentation.
• Strong, smart-working attitude with ability to work well under pressure and high demanding customer environment during crisis.
• Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both Logicalis and customer management.
• Out-of-box thinking is mandatory during escalations to manage customer, vendors, technical teams for setting right expectations and finding quick resolutions.
• Proficient in communicating and written skills in English
• Proficient in writing Incident Reports, RCA and general reporting for QBRs.
• Candidate with CCNP or equivalent technical certification.
• Candidate with ITIL Foundation certified.

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Why choose Logicalis?

As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can address customer priorities such as revenue growth and business, operational efficiency, innovation, risk and compliance, data governance and sustainability.

We strengthen our purpose: to design, support, and execute our customers' digital transformation by converging their vision with our technological expertise and knowledge of the industry. The brand refresh underpins both the evolution of Logicalis’ positioning as well as our strategic vision for growth.

Responsibilities:

• Generate Services Revenue & Profits for the company through means of account coverage in strategic sector
• Work on solutions-based selling, identification of customer pain points and aligning appropriate solutions to meet the customer's business needs
• Perform bid analysis based on solutions offered with competitor landscape to generate competitive bid for submission
• Customer visitation to explain solutions offered
• Identify key stakeholders within accounts to continue the growth extending reach to different business units within the accounts
• Candidates with lesser years of experience will be considered for the Account Manager position

Requirements:

• Preferably 0 to 3 years and above experience in IT
• Experience in tender submission process (bid review, tabulation and submission)
• Analytical and Creative Problem-Solving skills
• Team Player and Confident, Direct with Excellent communication, presentation and negotiation skills
• Strong negotiation, presentation and communication skills

Interested applicants please submit your application with your expected salary and notice period to be considered for the role.

We regret that only shortlisted candidates will be notified.

As part of any recruitment process, we collect and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. By applying to this post and sending us your resume, you agree to the collection, use and/or disclosure of your personal data in the manner as set out in our Data Protection Notice for Job Applicants which can be found

Logicalis is committed to protecting your privacy.

Click below to view the data protection notice.

https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 6,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation.

We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow.

The Logicalis Group has annualised revenues of $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4.3 billion.

Role Description:

• Lead customer project delivery engagements by providing design and solution consultancy for large scale solutions and complex issues, related to data centre networking & security
• Consult and work with customers to plan, design, install, configure, integrate and/or optimize the solution & services to accelerate business outcomes.
• Translate business requirements into data centre networking solution design. Drives customer technology transitions, influencing solution architectures and services.
• Participate in services presales activities which include helping create statement of work, scoping of efforts, propose right services & solutions, articulate the value and expertise of the Logicalis’ professional services as part of a comprehensive outcome-based solution.
• Conceptualize (Customer Requirements Document), plan (Implementation Strategy Plan), design (High & Low Level Design) and advise cross-functional teams across multiple technical, operational and enterprise architecture domains.
• Provides leadership capabilities and insight for creation and sharing of best practices to improve service quality and efficiency.
• Provides technical expertise and escalation support in resolving technical problems within the professional services team
• Mentor and develop junior network engineers
• Create and deliver training and/or mentorship programs for technical resources within the professional services organization.
• Partner with the presales team to improve the quality and accuracy of the Scope of Work and cost estimates

Requirements:

• Degree in Computing or Engineering discipline • CCIE (Routing & Switching) and/or CCIE (Data Centre) • At least 10 years’ experience in project deployment for complex network infrastructure for data centre/cloud and campus, including at least 3 years in a solution architect role
• Advanced knowledge of Software Delivered Data Centres in general and Software Delivered Networks in particular.
• Should have acumen for emerging technologies in the networking world.
• Advanced skills about data centre networks and protocols (Unicast, Multicast, Anycast).
• Advanced skills in network protocols: IP, TCP, UDP, and other common protocols.
• Advanced skills in network routing protocols: IGP and EGP like OSPF, IS-IS, BGP and others.
• Advanced skills in Ethernet fabric technologies: Fabric Path, Cisco ACI and EVPN VXLAN
• Advanced skills in software defined networks especially for Cisco ACI and/or VMware NSX-T/V
• Advanced skills on how to implement network protocols within a Cisco Nexus network.
• Advanced skills in analyze network problems via wireshark or any other tool set.
• Advanced skills in network services like IPAM, DNS, SMTP, NTP, Load Balancing and others.
• Advanced skills in how to integration various systems inside a data centre
• Advanced skills in designing, implementing & migrating data centre firewalls/IPS/IDS
• Intermediate skills in project management (waterfall & agile) and supplier management.
• Basic skills in physical cable management systems, optics, fibres and data centre facility.
• Basic skills in data centre facility architectures and setups
• Customer satisfaction is your focus and accordingly you have a strong service mentality
• Flexibility and willingness to learn new technologies, scale quickly and adapt situationally to different requirements
• Excellent analytical skills and problem solver mentality
• Creative thinking in designing and implementing service improvements
• Deep experience in customer handling and stakeholder management.
• Ability to handle escalations, be a trusted advisor for the customer and work closely with customers in defining solutions

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 6,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation.

We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow.

The Logicalis Group has annualised revenues of $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4.3 billion.

Job Summary

The Senior Network Operations Engineer is an Operations role whom will focus on SLA driven Level 3 Incident Management which encompasses responding and resolution of Network, Wireless, Security Infra related issues. The position will be a critical member of the Operations team whom are the higher level and Sev 1 n 2 escalations to diagnose and troubleshoot fault incidents. This role will work directly with customers to gather the fault symptoms and provide the resolution or work around and share best practices, make recommendations, document the issues, provide root cause incident reports. The job scope includes extensive support to client network support team to perform activities in network health check, wireless testing, user issues, break fix, preparing Incident root cause reports.

Responsibilities:

• Understand the process and practices related to GNC support Templates and Standard Operating Procedures
• Perform IOS upgrades and patches to fix software and ensure that the environment is bug/vulnerable free by keeping system with up to date software.
• Troubleshoot production issues and network problems to fix any user related issues and work with principal vendors and customer to provide the resolution with in the proposed timelines.
• Field engineer responsible for handling support issues on Enterprise Networking Platforms and Solutions related to Routing, Switching, Wireless, NAC, Security. Includes Vendors such as Cisco / Aruba / Fortinet / Riverbed / Palo Alto / F5 etc
• Under take escalation for Enterprise Networking related matters from level 1 helpdesk engineers, perform level 3 on site troubleshooting and hardware field replacement works for Enterprise Networking Solutions.
• Be part of a team of engineers that performs 24 hours standby duties on a rotational basis.
• Responsible for updating technical documentations for configuration changes made via helpdesks and/or managed services customers.
• Responsible for opening and closing of support tickets when applicable and providing timely updates to helpdesk personnel and customer for support cases that has been allocated to you
• Work closely with various team of engineers for troubleshooting in relation to Enterprise Networking incidents.

Qualifications:

• Minimum 5 years of relevant experiences in network operations including network, wireless, security technologies.
• Hands on experience in fixing user issues in production environment is essential
• CCNA/CCNP/CCIE certified plus any other networking certifications preferred
• Strong understanding about Enterprise Networking Solutions such as VSS,
• VPC, Multicast , MPLS etc..
• Ability in performing local / remote IOS upgrades on different products and RMAs for faulty devices in production

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Why choose Logicalis?

As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can address customer priorities such as revenue growth and business, operational efficiency, innovation, risk and compliance, data governance and sustainability.

We strengthen our purpose: to design, support, and execute our customers' digital transformation by converging their vision with our technological expertise and knowledge of the industry. The brand refresh underpins both the evolution of Logicalis’ positioning as well as our strategic vision for growth.

Responsibilities:

• Generate Services Revenue & Profits for the company through means of account coverage in strategic sector
• Work on solutions-based selling, identification of customer pain points and aligning appropriate solutions to meet the customer's business needs
• Perform bid analysis based on solutions offered with competitor landscape to generate competitive bid for submission
• Customer visitation to explain solutions offered
• Identify key stakeholders within accounts to continue the growth extending reach to different business units within the accounts
• Candidates with lesser years of experience will be considered for the Account Manager position

Requirements:

• Preferably 5 years and above experience in IT
• Experience in tender submission process (bid review, tabulation and submission)
• Analytical and Creative Problem-Solving skills
• Team Player and Confident, Direct with Excellent communication, presentation and negotiation skills
• Strong negotiation, presentation and communication skills

Interested applicants please submit your application with your expected salary and notice period to be considered for the role.

We regret that only shortlisted candidates will be notified.

As part of any recruitment process, we collect and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. By applying to this post and sending us your resume, you agree to the collection, use and/or disclosure of your personal data in the manner as set out in our Data Protection Notice for Job Applicants which can be found

Logicalis is committed to protecting your privacy.

Click below to view the data protection notice.

https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 6,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation.

Logicalis - A Great Place to Work

Accountabilities:

• Provide technical support to end-users on various technical issues and problems relating to end-user devices (e.g., desktop/laptop computers, printers, scanners, mobile devices, videoconferencing equipment, projectors).
• Daily operational health checks for the IT infrastructure.
• Manage and administer Office 365 services, including Exchange Online, SharePoint Online, OneDrive, Teams, and other related services.
• Manage Intune and Endpoint Manager services, including device enrollment, configuration, and policy management.
• Setup and deploy new desktop / laptop computers and the associated software, including Azure Active Directory (AD) administration.
• Support service request and incident management to provide quality end-user services.
• Ensure and follow standard IT service delivery processes in accordance with IT policies and procedures.
• Work closely with various team of engineers (internal & external) for troubleshooting.
• Maintain and up-keep IT equipment inventory and documentation, in compliance with IT policies and procedures.
• Assist immediate supervisor in the definition methods for issue resolution and prevention.

Interested applicants please submit your application with your expected salary and notice period to be considered for the role.

We regret that only shortlisted candidates will be notified.

As part of any recruitment process, we collect and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. By applying to this post and sending us your resume, you agree to the collection, use and/or disclosure of your personal data in the manner as set out in our Data Protection Notice for Job Applicants which can be found Below

Click below to view the data protection notice.

https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf.

Logicalis is committed to protecting your privacy.

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes. Our customers span across industries such as financial services, TMT (Telecommunications, Media and Technology), Education, Healthcare, Retail, Government, Manufacturing and Professional services. Our focus is to engage in the dynamics of our customers’ vertical markets and apply the skills of our employees in modernising key digital pillars, Data centres and Cloud services, Security and Network Infrastructure, Workspace communications and collaboration, Data and information strategies, and IT operations modernisation.

Logicalis Group has an annualised revenue of over $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4 billion.

As we continue to grow as a business, our people are our key differentiator with our competitors, and developing and retaining our talent is a key priority for all of our businesses.

Accountabilities:

• Understand the customer’s network structure and become familiar with the Customer’s network implementation and support processes and procedures to ensure supporting a network with proper SLAs.
• Carry out migrations of existing setup, features, and configuration as required by the customer in a production/testing environment and help improve plans to implement new features to increase the network stability or user requirements.
• Perform IOS upgrades and patches to fix software and ensure that the environment is bug/vulnerable free by keeping system with up to date software.
• Troubleshoot production issues and network problems to fix any user related issues and work with principal vendors and customer to provide the resolution with in the proposed timelines.
• Raise equipment Return Material Authorizations (RMA’s) and to track till problem resolution and produce incident report for any severity issues that was reported by customers or end users.
• Be available for customers’ questions in assisting their needs to support network related issues and monitor customer network leveraging appropriate monitoring tools as well for special scheduled activities performed during non-business hours or public holidays due to system upgrades.
• Perform the wireless testing across customer’s different locations and identifying or fixing if there are any performance issues or slowness in network for wireless users.
• Identify the principal vendor best practices and only perform changes with customer approval to improve the security levels.
• Co-ordinate between his/her own Global Network Centre for any escalations or major issues and bridge between customer / senior resources / vendor / etc

The Individual and their Experience:

• Minimum 2-3 years of relevant experiences in network operations including wireless technologies.
• Hands on experience in fixing user issues in production environment is essential
• CCNA certified plus any other networking certifications preferred
• Basic understanding about Routing / switching protocols.
• In-depth knowledge on Stacking / L2 technologies / STP / IP Addressing.
• Proficient at performing local / remote IOS upgrades on different products and RMAs for faulty devices in production
• Good understanding about different monitoring tools like Cisco PI / PRTG / Spectrum / Syslog / etc and TCP/IP structure and IP scheme
• Strong knowledge on Wireless / ARP / MAC / L2 loops / Switching.
• Understand DNS / DHCP / Security knowledge is an added advantage.
• Eagerness and willingness to pick up & adapt new technologies and automation.

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Responsibilities:

• Understand the process and practices related to GNC support Templates and Standard Operating Procedures
• Ownership on critical incidents for customers to deliver resolution with in SLA.
• Perform IOS upgrades and patches to fix software and ensure that the environment is bug/vulnerable free by keeping system with up-to-date software.
• Troubleshoot production issues and network/security problems to fix any infra related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.
• Performing RMA for hardware failures and replacement in production environment
• Perform health checks for the critical environments and ensure the systems running up to the standard and no potential failures.
• Setup staging and simulation for customer activities for critical jobs before actual tasks in production environment.
• Working in 24/7 operations centre and standby role for after office hours support on monthly rotational basis
• Able to follow and meet customer SLA for all the incidents and requests / responsible for the service delivery
• Undertake escalation for Enterprise Networking related matters from level 1 helpdesk engineers, perform level 1/2/3 on site troubleshooting and hardware field replacement works for customers.
• Responsible for updating technical documentations for configuration changes made via helpdesks and/or managed services customers.
• Responsible for opening and closing of support tickets when applicable and providing timely updates to helpdesk personnel and customer for support cases that has been allocated to you

The Individual and their Experience:

• Knowledge of ITIL principles, particularly Incident, Change, Problem and Service Management
• Minimum 2-3 years of relevant experiences in network operations including network, wireless, security technologies.
• Experienced on working with vendors and customer on outage situation and provide direction to juniors and customer on recovering services affectively.
• Hands on experience in operations and BAU for fixing user/infra issues in production environment is essential.

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 6,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation.

We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow.

The Logicalis Group has annualised revenues of $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4.3 billion.

Job summary:

Role Description:

• Lead customer project delivery engagements by providing design and solution consultancy for large scale solutions and complex issues, related to data centre networking & security
• Consult and work with customers to plan, design, install, configure, integrate and/or optimize the solution & services to accelerate business outcomes.
• Translate business requirements into data centre networking solution design. Drives customer technology transitions, influencing solution architectures and services.
• Participate in services presales activities which include helping create statement of work, scoping of efforts, propose right services & solutions, articulate the value and expertise of the Logicalis’ professional services as part of a comprehensive outcome-based solution.
• Conceptualize (Customer Requirements Document), plan (Implementation Strategy Plan), design (High & Low Level Design) and advise cross-functional teams across multiple technical, operational and enterprise architecture domains.
• Provides leadership capabilities and insight for creation and sharing of best practices to improve service quality and efficiency.
• Provides technical expertise and escalation support in resolving technical problems within the professional services team
• Mentor and develop junior network engineers
• Create and deliver training and/or mentorship programs for technical resources within the professional services organization.
• Partner with the presales team to improve the quality and accuracy of the Scope of Work and cost estimates

Requirements:

• Degree in Computing or Engineering discipline • CCIE (Routing & Switching) and/or CCIE (Data Centre) • At least 10 years’ experience in project deployment for complex network infrastructure for data centre/cloud and campus, including at least 3 years in a solution architect role
• Advanced knowledge of Software Delivered Data Centres in general and Software Delivered Networks in particular.
• Should have acumen for emerging technologies in the networking world.
• Advanced skills about data centre networks and protocols (Unicast, Multicast, Anycast).
• Advanced skills in network protocols: IP, TCP, UDP, and other common protocols.
• Advanced skills in network routing protocols: IGP and EGP like OSPF, IS-IS, BGP and others.
• Advanced skills in Ethernet fabric technologies: Fabric Path, Cisco ACI and EVPN VXLAN
• Advanced skills in software defined networks especially for Cisco ACI and/or VMware NSX-T/V
• Advanced skills on how to implement network protocols within a Cisco Nexus network.
• Advanced skills in analyze network problems via wireshark or any other tool set.
• Advanced skills in network services like IPAM, DNS, SMTP, NTP, Load Balancing and others.
• Advanced skills in how to integration various systems inside a data centre
• Advanced skills in designing, implementing & migrating data centre firewalls/IPS/IDS
• Intermediate skills in project management (waterfall & agile) and supplier management.
• Basic skills in physical cable management systems, optics, fibres and data centre facility.
• Basic skills in data centre facility architectures and setups
• Customer satisfaction is your focus and accordingly you have a strong service mentality
• Flexibility and willingness to learn new technologies, scale quickly and adapt situationally to different requirements
• Excellent analytical skills and problem solver mentality
• Creative thinking in designing and implementing service improvements
• Deep experience in customer handling and stakeholder management.
• Ability to handle escalations, be a trusted advisor for the customer and work closely with customers in defining solutions

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 6,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation.

We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow.

The Logicalis Group has annualised revenues of $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4.3 billion.

Logicalis - A Great Place to Work

Job Responsibilities:

• Provide Technical Consulting support to Sales team for Cisco / Aruba networking solution
• Participating in requirement gathering to propose a suitable design that meet customer requirement
• Design a technically feasible solution to meet client requirement
• Participating in customer engagements and presales activities such as solutions meeting, presentation, RFP responses, BOM creation including professional services requirement.
• Conduct proof-of-concept to showcase proposed solution technical feasibility if required
• Proactively participate in maintaining internal knowledgebase sharing technical findings within the Team

Required Qualifications:

• Minimum 5 years’ experience as network engineer.
• Minimum 2 years’ experience as network presales.
• Possess at least one CCNP
• Familiar with Cisco catalyst, cisco nexus, routers, network monitoring, and Cisco wireless solution
• Familiar with Aruba CX switch solution and Aruba wireless solution
• Mandatory to have experience in designing campus networking. Understand how to propose a solution for data center is a plus.
• Preferably understand Cisco SDN solution
• Preferably understand F5 solution
• Preferably understand about MPLS network
• Familiar with use of automation tool and script such as python and ansible to conceptualize and create use cases is preferred
• Basic knowledge on security solution such as Firewall and NAC
• Self-motivated, and able to work under pressure and to tight deadlines
• Ability to work independently within a fast-evolving technical environment
• Good interpersonal, communication and presentation skills
• Flexible in approach and able to adapt to new situations and issues
• Good team player and proactive attitude.
• Good knowledge with Microsoft Word, Microsoft Excel, PowerPoint and Visio
• Team Player highly spirited, sharing presales experience with peers
• Able to learn and adopt new skills based on the relevant training provided

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf