Total 150 job vacancies by Informa Group Plc.

• Regulation changes & awards decisions: Staying update of key regulatory changes and seeking guidance and direction from HRBP and/ or Employment Counsel on the application to ensure compliance. Acts as a bridge between statutory information and stakeholders, interpreting the information to educate stakeholders on the impact and required actions.
• Annual award minimum wage review activity & internal annual salary review activity: Manage timelines and communications to stakeholders, review employees’ salaries against the award minimum wage requirements, share findings and recommendations with HRBPs and prepare necessary documentation.
• Contract and addendum letters: Working with HRBP and Legal Counsel on all Award-covered contracts and addendum letters across the divisions to ensure current templates are compliant. Prepare contract and addendum letters for all award covered employees and working with HRSSO Admin on the alignment of processes
• Timesheets: Drafting monthly timesheets for Award Covered Employees and sharing them with colleagues. Ensuring the timesheets are signed by the relevant manager and returned in by the set deadline. Working with HRBPs to map and standardize the time and attendance process across the division. Implementing process improvement and timesheet management tools in future as required.
• Overtime calculation: Review the timesheets against the overtime requirements under the Award, calculating how much overtime has applied to that month. Ensuring overtime is either agreed as TOIL or paid out in the next pay run. 
• TOIL: Ensure that an appropriate record of TOIL is being captured, tracking when it was accrued and when it is taken to ensure we remain compliant.
• Allowances checking: conduct quarterly award allowances checking, tracking and calculation.
• Reconciliation: Completing a review of employees’ payment in line with their entitlements with the Award for those with an annualized contract on the 12-month anniversary of the annualized contract date. Ensuring rectification for the leaver is paid within 7 days of the final day.
• Record maintenance: Ensuring an accurate way to track all colleagues who are currently, and who have been, Award covered. Including their relevant award and any specific details such as classification level. 
• Processes & SOP: Identify gaps and developing process mapping / SOP guidelines for modern awards. Review and maintain - Stay up to date on Australia Modern Awards regulation and apply this knowledge to continuously improve HR processes and initiatives.
• Projects: Assist in project delivery and any HR initiatives both solo and in partnership with HR Business Partner and APAC HRSSO & Payroll Team
• Engagement: Demonstrates confidence and courage to appropriately challenge assumptions and a high level of professionalism to push through on solutions while maintaining relationships at all organizational levels. As the main point of contact between HRSSO APAC and the stakeholders, an excellent communicator who aligns interests among various stakeholders to promote a cooperative and collaborative work environment.
• HR Administration & Payroll: Partner with and support the APAC HRSSO team on all operational and administrative matters as required
• Any ad-hoc duties as assigned.

Senior Sales executive is the key point of contact between Informa Markets in Vietnam and its clients: answering queries, offering advice and introducing exhibition services. Senior Sales executive promotes services to customers and negotiate contracts with the aim of maximising profits.

1. Be responsible for managing domestic sales activities in Vietnam to meet regional and project target
2. Identify clients’ needs, maintain the relationship (mostly with senior positions) & increase the revenue with existing clients, deal with day-to-day clients’ requirement
3. Search and evaluate new prospects, build up exhibitor database, market research and develop relationship with potential clients in order to expand the customer network and company’s market share in local industry
4. Maintain good relationship with related Embassies and Associations, develop brand awareness and industry specific knowledge, including competitor events, keep up to date & analyze competitors’ activities.
5. Closely coordinate with the offices worldwide within network in managing exhibitions, overseas sales team and agents for prospects, customer services
6. Closely coordinate with Operation Department in all operations matters and with Marketing Department in promotional activities, coordinate with Finance team for timely and correct invoicing.
7. Analyze the show’s success and prepare reports, monitor after-sales services, compile and analyze sales figures for regional sales report
8. Directly report and assist Line Manager in various matters of sales

The Event Director for FHA is responsible for overall Brand ownership, delivery of quality customer experience, and continuous growth of products to develop and maintain the Brand as a market leading entity. The role will be accountable for identifying growth opportunities in adjacent markets and sectors, employing a keen eye for M&A through new product launches, geo-adapts and acquisitions. The Event Director will own and manage the P&L of a brand, while being responsible for the financial, operational and customer performance of each product.  Working with the Marketing and Operations, he/ she will drive revenue growth and improve margin year-on-year. Responsible for a 3-5 year long term Brand / Event plan, the Event Director will lead in innovative thinking, enabling stronger evolution of Brands / Events in the market. He / she will be a known leader in the industry, holding deep insight into market trends and customer needs.    

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Own and develop the strategy and direction of products as part of a market leading brand to enrich the value proposition Informa provides  
• Accountable for the development and improvement of customer experience for each product / event
• Grow existing brands through M&A strategies such as, new product launches, geo-adapts and acquisitions
• Responsible for successful execution of complementary products for each Brand / Event including conferences and seminars
• Identify new white space opportunities in adjacent markets which can be incorporated into brand and product development 
• Create and develop long term (3-5 year) product / brand strategies to achieve product objectives and growth across all brands  
• Own the P&L of each Brand in the portfolio and hold accountability for financial, operational and customer performance of products
• Develop and lead Business Unit sales strategies and revenue forecasts in collaboration with Sales Director
• Maintain and strengthen key customer relationships through demonstrating detailed understanding of customer business strategy and needs
• Work with Sales lead to set budgets and targets for Sales team and individuals
• Set strategic approach with the Sales lead for use of sales agents / Joint Venture sales teams to deliver local and international revenue where relevant
• Ensure successful execution of Marketing and Operations elements of product delivery
• Be a figurehead in the industry, understanding the market and developing Informa’s eminence
• Build personal relationships on behalf of the brand, Sales and Informa as a whole
• Engage the most strategically important customers to ensure needs are met and loyalty is rewarded 
• Strategic ownership of floorplan, responsible for initial design and significant strategic changes each year
• Business and Product development – add new formats and features with a view to enrich customer experience, attract more buyers and monetise.
• Develop partnerships to scale up the event
• Implement pricing measures to increase revenue and margins
• Consistently grow visitor numbers and buyers over previous years

ILLUSTRATIVE ROLE METRICS:                                                     

• Brand (Event/Product) P&L performance 
  • Gross revenue by event / brand
  • Brand (Event/product) revenue performance against target
  • Gross Margin  Year over Year (YoY) by event / brand
  • Profit by event / brand
• Shared metric with Sales and Marketing leadership
  • Customer Satisfaction
  • Loyalty
  • % Re–book
  • NPS
  • New product launch success rate
• Brand eminence
  • Customer engagement
  • Market ranking / positioning
• Cost of sales / Return on Sales Employed (ROSE)
• Event employee performance
  • Event churn
  • Event satisfaction (internal survey)
• Sales adoption and process performance
  • Sales process cycle time improvement
  • Key CRM system adoption metrics
  • Sales Excellence process adoption

• Support the development of a Event’s strategy and direction, through idea generation to enrich the value proposition Informa Markets provides

• Support the design of the Event experience, ensuring a high-quality level of delivery in support of the Event’s strategy and customer needs

• Develop deep industry knowledge through internal and external relationships

• Develop and improve the customer experience at each Event, ensuring feedback is collated, highlighted and incorporated  

• Build Event loyalty with customers in understanding both specific and wider market needs, feeding trends / issues back into the Event Manager as input to Event strategy

• Liaise with Sales, Marketing and Operations teams to ensure all elements of the Event are in alignment to set up for success

• Negotiate with venues and suppliers together with Operations and Procurement for Event specific requirements

• Support the on-site delivery and setup, supporting logistics for exhibitors and team members

• Support the Event Manager in overseeing the Event floorplan

• Support the financial planning for the Event, working closely with the Event Managers

We are currently looking to bring on a talented and conscientious MuleSoft Developer to work in our MuleSoft Centre for Enablement.

Balancing priorities with a view to delivering against defined product strategies for enterprise and digital products, whilst maximising business and customer value. You'll have an incredible opportunity to build a career within an established environment while helping researchers and academics expand the reaches of human knowledge.

Taylor & Francis is building the world's leading platform connecting the network of human knowledge.

• We are passionate about helping researchers achieve their goals, which in turn adds new nodes to the ever-expanding graph of research information.
• We believe that researchers are our number one priority, so we work hard to deliver value back to them with everything we do.
• We believe strongly in team ownership; we are all involved in the planning of features at the beginning and own them through deployment and monitoring.

What you’ll be doing:

This is an opportunity in which you will be responsible for the technical delivery and development of common services on the platform, bringing new capabilities to market and helping Implement large scale change with the organisation.

• Develop and manage common services on the platform
• Develop Centre for Enablement reusable assets
• Implement integration solutions using API’s and web services technologies
• Analyse current MuleSoft code, defining and improving new systems
• Support software deployments and production incidents

POSITION SUMMARY

The Senior Finance Manager is a trusted business partner to the Country General Manager and has a rich element of interaction with the Event Directors for the provision of financial analytics to aid in sales, marketing, and commercial decisions on the portfolio of events within the geography of its operations.

As part of the ASEAN Finance Leadership charter, the Finance Manager would be empowered to instil accountability, transparency, and innovation through the application of sound Financial Analytics and Business Intelligence tools and to support the business within the jurisdictional compliance framework.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Analysis of month end close reporting ensuring accuracy of reported figures.
• Provide reconciliation and commentary where required on reporting gaps identified and business explanations on variances.
• Proactive reporting and systems update on monthly rolling forecast, calling out risks and opportunities.
• Actively engage with business stakeholders and participate in yearly budget roll up.
• Facilitate and assume a pivotal role for Informa Long Range Planning (LRP) and stewardship of finance strategies.
• Working Capital management and cashflow requirement planning and analysis.
• Financial management and Event’s P&L portfolio reporting matrix.
• Provide feedback on month end reporting improvement to the Asia Shared Services Center Hong Kong (ASSC HK).
• Provision of reporting requirements as requested by Group Finance.
• Provision of P&L and Balance Sheet analytics.
• Assume any other tasks as and when required.

Compliance and Reporting

• Liaise with External Auditors to manage yearly statutory audit requirements.
• Liaise with Tax Agent to ensure timely filing and submission of VAT and Corporate Income Tax.
• Liaison with ASSC HK for all month end reporting requirement.
• Escalate compliance on non-conformance or findings in a timely manner.
• Provide support on Internal Audit activities and queries.
• Robust understanding and enforcement of the Country Delegated Authority.
• Adherence to and enforcement of Group Policies (Reporting, Tax, Treasury, Legal).
• Ensure the operations of the business are complying to the local Acts and Laws.

The Senior Marketing Manager will be responsible for the strategizing, planning, development and implementation of marketing activities and campaigns for assigned events, spanning trade shows, conferences and awards programs.  The key pillars of the role will involve forging partnerships, audience development, marketing campaign KPIs and people management skills.  You will be a proactive individual with strong communication and project management skills.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

•  Lead the planning and implementation of an integrated customer-focused marketing strategy, optimise all digital channels with demonstrated ability in new marketing / event tech and social media
• Design and execute brand communications strategies and marketing plans for the events, as well as result-driven marketing promotions campaigns
• Track budgets and investments, ensuring financials are managed in an effective manner with regular evaluation of effectiveness and performance metrics
• Manage content, social media, creative and marketing agencies, including management of registration and PR vendors
• Manage partnerships with trade media and partners to extend promotional reach
• Implement a clear communication plan to promote the company's sustainability efforts and educate stakeholders about the impact of event initiatives
•  Support and provide guidance to marketing team
•  Collaborate with other Informa Markets offices to meet event deliverables for JV projects
• Develop agile strategies to enhance audience development through effective marketing and client/partner engagement initiatives
• Work closely with key stakeholders to gather audience and commercial insights, develop a data driven POV on what motivates our buyers, and execute effective, measurable marketing campaigns
   

We are looking to welcome a Customer Service Representative to join our Global Customer Service Department. You will work as an integral part of the department by providing outstanding customer service to our internal and external customers and report to the Customer Service Manager. 

Closing Date: Applications will close on 4th Nov 2024.

Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

What you'll be doing:

• Take ownership of customer queries received via phone, email, live chat, and in person through to resolution in line with policies/procedures, KPI and Customer First training best practices. Striving to increase customer satisfaction/first-time resolution and reduce the need for customers to contact.
• Take responsibility for the processing of orders, invoices, quotes, returns, and claims in a timely and accurate manner, responding appropriately and swiftly to queries, problems, and special requests from customers, accelerating these to team leaders and managers where appropriate.
• Resolving product or service problems/queries by clarifying customer issues, determining the root cause of the problem, selecting and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.
• On the back of customer contacts review the customer self-help portals and suggest new content or amendments to the relevant team.
• Managing day-to-day business processes, liaising with other departments where appropriate.
• Suggesting amendments to Standard Operating Procedures (SOP).
• Maintaining knowledge of department policies, processes, procedures, and systems used, developing an internal network to increase knowledge.
• Providing support to team members.
• Active participation in meetings, expressing your viewpoint but also recognizing and listening to others.
• Suggesting improvement ideas and assisting with the implementation of those ideas to improve customer satisfaction, increase productivity, or reduce costs.
• Using Salesforce to manage customer contacts and workflow in line with the SOP.
• Using SAP/Salesforce to manage orders/invoicing.
• You achieve personal objectives and, work to agreed KPIs and targets including quality assurance.
• In addition to the above, this role may also be required to help with projects and workload as determined by business needs and the Manager.

• Meet or exceed revenue targets for assigned Sales through strategic engagement of customers
• Sell products to assigned customer Sales, managing a larger number of lower revenue customers depending on the market and brand
• Maintain and strengthen existing customer relationships through demonstrating a detailed understanding of customer business strategy and needs
• Delivery of assigned Sales campaigns, against Sales, products and revenue targets
• Development of brand and industry specific knowledge, including competitor events, to enhance and improve new business sales performance
• Own the on-site re-booking of existing customer Sales, in line with event Sales allocation and sales targets
• Develop sales plans and approaches to grow existing customer Sales, through cross and up selling as well as the sale of integrated packages, sponsorship and advertising
• Refer new leads identified or received to the Business Development team
• Develop and maintain industry and brand knowledge as required
• Adoption of sales pipeline process through use of Salesforce (CRM system)
• Maintain accurate and timely customer information and notes within Salesforce (CRM system)
• Communicate required information to leadership through accurate use of Salesforce reporting
• Manage the capture and entry of Sales contract information into CRM/ invoicing system
• Manage the handing over of Sale information and customer requirements (via Salesforce) to the Event Operations and Brand teams
• Support Finance in resolving bad debt customers as a final escalation point
• Perform additional responsibilities as assigned

We have a fantastic opportunity for a People Operations Excellence Specialist to join our People Operations Team. Within the broader Taylor & Francis People Team, the People Operations Excellence team possesses a specific set of skills that fosters internal knowledge and expertise to support our colleagues. This people-focused function allows for improved communication, quick response rates, clear processes, and accurate data. In short, the People Operations Excellence team ensures a seamless end to end colleague experience.

Closing Date: Applications will close on 27th Oct 2024.

Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

What you'll be doing:

• Processing transactional elements of employee lifecycle 
• Developing and maintaining positive relationships with local colleagues and centres of excellence​ 
• Proactively engage and embed with stakeholders across the People Team and aligned business area 
• Management of the HRIS systems to ensure colleague profiles are created, maintained and accurately updated with any changes throughout the month
• Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion
• Support continuous process improvements to increase effectiveness, efficiency and digitization, active identification of improvement areas and pro-active suggestion of potential improvements

We’re now looking for an Account Manager to join our sales team! 

Omdia’s Account Managers are responsible for selling our industry-leading insight and consulting services to a broad range of different players in the TMT ecosystem.

You will report to the regional Sales Director and are focussed on driving new business opportunities in the assigned customer segments across South East Asia.

You will build a strategic sales plan for the region, having first gained a deep understanding of the market and Omdia’s target prospects. You will be tasked with sales planning and delivering sales results utilising your skillset and knowledge. However, you’re not alone and will be supported by the wider ecosystem of analysts, consultants, and account managers across the Omdia organisation, as well as the wider Informa Tech division in which Omdia sits.

This is an excellent opportunity for a motivated and consultative salesperson to become involved in a rapidly growing business. We pride ourselves on maintaining the nimbleness of a start-up culture while benefiting from the resources of a global information industry leader.

Whilst this role offers the flexibility to work remotely through a hybrid working model, we also require this person to offer their flexibility of attending site when required, to suit the business need.

Responsibilities:

• Building and executing a new business development strategy for the given customer segment
• Identifying and engaging with new prospects within this remit to gain understanding of their specific challenges
• Working closely with an assigned set of existing customers to ensure ROI and subsequent continuation of services
• Achieving revenue targets, proactively responding to inbound inquiries and self-generated leads based on a deep market and product understanding
• Accurately positioning Omdia’s and Informa Tech’s services as a solution of these challenges
• Reporting accurate forecasting and performance metrics to key internal and external stakeholders, highlighting revenue risks and opportunities
• Work with the wider Omdia analyst and consulting teams to ensure that clients are delighted with the service they have received
• Work collaboratively with Informa Tech’s dedicated TMT media and events team to promote Informa Tech’s wider capabilities and solutions across the event and media portfolio
• Attending key Informa Tech and industry relevant competitor events

Informa Markets in Vietnam is seeking for an Event Executive. This position is to provide administrative support and assist in the executing of various event management directed by the Event Manager. This position is to work at Informa Markets in Vietnam (Hanoi Office).

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Compile and update database of lists for Exhibitor Promotion.
2. Work with Manager to liaise with suppliers to make sure all works are done. Raise ticket for payment and follow up payment schedule to suppliers.
3. Support sales team to carry on exhibitor promotion activities and materials including organizing side events, roadshows, etc.
4. Work with internal stakeholders and customers to ensure event reports are generated on a timely manner
5. Translate promotion materials from English to Vietnamese and vice versa
6. Support line manager on event marketing activities and visitor promotion programs by working closely with marketing team.
7. Set up Site office at the exhibition and manage the front desk to assist Exhibitors with any problems, provide a professional welcome for them, ensure housekeeping, manage petty cash, and assist Operations Department to do verification of orders and other on-site duties.
8. Handle post-show activities which include thank-you letters to Exhibitors and associations, etc.
9. Maintain an effective and accurate filing system including archive files.
10. Provide secretariat support to Manager including setting up the meetings, market research, taking minutes of meetings.  
11. Manage social media platforms, create engaging content, and grow followers through targeted event promotions.
12. Coordinate with media partners, influencers, and relevant publications for advertising and event promotion.
13. Design and execute email marketing campaigns to engage potential attendees and exhibitors, ensuring timely delivery and performance tracking.

• Meet or exceed revenue targets for assigned Sales through strategic engagement of customers
• Sell products to assigned customer Sales, managing a larger number of lower revenue customers depending on the market and brand
• Maintain and strengthen existing customer relationships through demonstrating a detailed understanding of customer business strategy and needs
• Delivery of assigned Sales campaigns, against Sales, products and revenue targets
• Development of brand and industry specific knowledge, including competitor events, to enhance and improve new business sales performance
• Own the on-site re-booking of existing customer Sales, in line with event Sales allocation and sales targets
• Develop sales plans and approaches to grow existing customer Sales, through cross and up selling as well as the sale of integrated packages, sponsorship and advertising
• Develop and maintain industry and brand knowledge as required
• Adoption of sales pipeline process through use of Salesforce (CRM system)
• Maintain accurate and timely customer information and notes within Salesforce (CRM system)
• Manage the capture and entry of Sales contract information into CRM/ invoicing system
• Manage the handing over of Sale information and customer requirements (via Salesforce) to the Event Operations and Brand teams
• Support Finance in resolving bad debt customers as a final escalation point

Senior Sales executive is the key point of contact between Informa Markets in Vietnam and its clients: answering queries, offering advice and introducing exhibition services. Senior Sales executive will be responsible for driving sales, developing new business opportunities, managing customer accounts and meeting revenue targets. They will also collaborate with internal teams to develop sales strategies and provide excellent customer service.  

MAIN DUTIES/RESPONSIBILITIES:

1.           Be responsible for managing domestic and international sales activities in Vietnam to meet regional and project target

2.           Identify clients’ needs, maintain the relationship (mostly with senior positions) & increase the revenue with existing clients, deal with day-to-day clients’ requirement.

3.           Search and evaluate new prospects, build up exhibitor database, market research and develop relationship with potential clients to expand the customer network and company’s market share in local industry

4.           Maintain good relationship with related Embassies and Associations, develop brand awareness and industry specific knowledge, including competitor events, keep up to date & analyze competitors’ activities.

5.           Closely coordinate with the offices worldwide within network in managing exhibitions, overseas sales team and agents for prospects, customer services.

6.           Closely coordinate with Operation Department in all operations matters and with Marketing Department in promotional activities, coordinate with Finance team for timely and correct invoicing.

7.           Analyze the show’s success and prepare reports, monitor after-sales services, compile and analyze sales figures for regional sales report.

8.           Directly report and assist Line Manager in various matters of sales.

• To undertake relevant sales and marketing activities in order to achieve pre-set targets.
• To be able to maintain existing customer revenue and identify opportunities and grow new potential customers in related industries.
• To follow up on any leads and general enquiries, dealing with them in a timely and efficient manner to turn into account.
• On a weekly basis, report on enquiries received, lapse & lost customers and newly developed target to sales leader.
• Timely and accurately input sales pipeline process through Salesforce (CRM system)
• Manage the capture and entry of Sales contract information into CRM/ invoicing system
• Support Finance in following up payment and resolving bad debt customers
• Perform additional responsibilities as assigned
• It is inevitable over time to time that the emphasis of this job will change, therefore this information will be periodically reviewed, revised and updated in consultation with the leader to reflect the appropriate changes