Total 2 job vacancies by Imcd Singapore Pte. Ltd.

Key Objectives

Reporting administratively to Managing Director, Singapore and functionally to the Business Unit Director, F&N the Sales Executive, Food & Nutrition will be responsible for the sales and account management of our Food & Nutrition division and build strong and sustainable relationships with our customers. Together with Product Management, Business Development and the Inside Sales team, he/she will offer optimal technical and commercial service to our customers.

Responsbilities

The Sales Executive will:

• Manage the Food & Nutrition business in Singapore. Implement and execute strategies in order to achieve business and growth objectives, as well as conversion of key projects into sales.
• Lead all aspects of account management, including strategy development & tactical execution, setting account goals and objectives and driving efforts to achieve them.
• Identifying key decision makers & develop strong relationship with customers to support retention and translate into new revenue opportunities, programs to retain and grow existing accounts.
• Ensure profitability of the business by achieving monthly sales targets & market share through direct selling & monitoring performance against targets and by securing business with new & existing customers. Develop organic growth with both existing and new customers. Manage adequately stocks adaptors (working capital) of the business unit.
• Develop and implement segment-specific sales actions plan for the assigned markets segments to achieve order, revenue and margin projections through value-based solution selling. Lead and manage sales strategy formulation and execution for key accounts. Drive customized solutions manage and market opportunity pipeline.
• Act as primary point of contact between company and key customers, implement plans aimed at business retention and improve customer satisfaction.
• Understand and keep track of changing key customer needs and business environments to ensure the most appropriate support is provided to fulfil key customers' needs.
• Liaise with internal departments to maximize sales opportunities. Provide concise and adequate reporting and information-sharing on a regular basis. Maintain detailed customer profiling database and provide business analysis.
• Ensure the territory is effectively serviced to achieve sales targets. Build good networking with senior management and decision makers in the Food & Nutrition market.
• Ensure a robust project pipeline and maintain accurate documentation in the CRM system (Salesforce).

Minimum Qualifications

• Graduate of BS Food Technology / Food Science or any related course.
• Minimum of 2 years relevant experience in food industry (food ingredients / raw materials) and Sales / Marketing.
• Be self-motivated and capable of independent working
• Have in-depth knowledge of the food industry, market and competitors.
• Strong understanding of technical functional applications.
• Strong negotiating skills and problems solving ability.
• Possess excellent communication and interpersonal skills and the ability to adapt to a range of personality types
• Have an entrepreneurial spirit, motivated and capable of driving sales and achieving sales and margin targets
• Willingness to promote and embrace digitalisation within the company

About IMCD

IMCD is a global leader in the sales, marketing and distribution of specialty chemicals and ingredients. We offer a range of products and services to a variety of industries, including pharmaceuticals, personal care, coatings, food and nutrition, and more. IMCD operates in more than 50 countries worldwide, with over 4,300 employees working to provide customers with tailored solutions and technical expertise. Our mission is to create value for all stakeholders, including customers, suppliers, employees, and shareholders, by delivering innovative and sustainable solutions that help customers achieve their business goals.

Through our people, their expertise, and the creation of open and lasting partnerships, IMCD is able to provide advice on formulation, production process and application, thus generating unrivalled growth for our partners. Headquartered in Rotterdam, The Netherlands, IMCD had a turnover of EUR 4,6 Billion in 2022

Customer Service Executive

Location: Singapore

Job Description

The main features of this position is to ensure that the needs of customers are satisfied by providing excellence in customer services and procurement within the framework of defined business processes and company procedures. This role reports to the Operations Teams Lead, Singapore.

Objectives

• To ensure the supplier goods availability through maintaining optimized stock levels by managing the sales order process (incl. delivery plan) as well as the purchasing activities.
• Manage good relationships with customers; be proactive to anticipate on any feedback related to the deliveries and stock availability.
• Regularly review and align with company policies.

Working activities and responsibilities:

• Ensure that all key data are entered into the system on time and that teams use full capabilities of ERP- system.
• Regularly review with sales team to manage demand planning, maintain stock availability and optimize stock level.
• Lead the purchasing on the process of supplier procurement to optimize the efficiency, benefits and control of the company.
• Manage customer complaints adequately within well-defined procedures.
• Keep good communication and relationship with customers directly as well as through local teams
• Pro-active communication with related supporting departments to ensure a smooth delivery process and appropriate checks and controls in order processing (i.e. weekly meeting with supply chain/logistics, finance accounting, etc.)
• Manage supporting documents completed as per schedule delivery, as well as Invoice delivery to customers.
• Optimize delivery schedule arrangements in conjunction with supply chain/logistics.
• Providing KPI report and analysis to management on regular basis (weekly, monthly).

Minimum Qualifications:

• Minimum of 3 years relevant experience in customer service in the trading/distribution industry
• Customer and service oriented, exceed customer expectations
• Has excellent communication (verbal and written), organizational and numerical skills
• Pleasant personality, can-do attitude