Total 6 job vacancies by Ice Data Services Singapore Pte. Ltd.

Job Purpose

The Pre-Sales Team of ICE Data Services provides professional, detailed, customer-focused support to position ICE in providing pricing and analytics data solutions to the buy side, sell side and other financial institutions within APAC. The specialist role is to act as a product and delivery system expert as well as providing support at every stage of the sales and implementation process. This role will have primary ownership for assigned opportunities to ensure proposed solutions are implemented according to best practices, meet the business and technical requirements of the customer and ultimately result in a successful sale.

The Pre-Sales specialist is expected to become a technical expert in ICE Data Services Pricing and Analytics product offerings and to act as a consultant to the Sales organization as well as other internal and external groups. Technical discussions and presentations to clients will all be an integral part of the role, as well as interacting with internal teams on technical aspects of the solution.

Responsibilities

The role’s core responsibilities center around the technical support of the sales life cycle including:

• Work with the customer to understand and document their requirements, and design the most effective solution for their needs, based on the platforms and services that ICE has to offer.
• Mapping out client requirements including qualification and documentation of prospect’s coverage and internal systems, including third party software.
• Perform coverage checks upon initial requirement gathering with the client.
• Proposal and presentation of market data solution. The process will include determination of correct data delivery method and compliment the data gathering function. The output will include content coverage spreadsheets, flow diagrams and other supporting materials.
• Support any trial and proof-of-concept efforts to help a prospect through the evaluation phase.
• Maintain clear record of activity, track and report progress when needed.
• Respond to all technical client queries in a prompt and informative matter; lead or attend client calls/ meetings as needed.
• Assist the Sales team in the contractual process and providing the relevant supporting technical documentation/ information.
• Upon contract closure, coordinate the effort across a range of teams globally to implement the solution; working alongside product teams, business development teams and network teams; eventually handing off to Client Services.
• Provide critical feedback to product management on product enhancements
• Market and product training internally and to clients on a continuous basis
• Being a self-learner and keeping up to date with products & solutions offered by ICE Data Services
• Develop and maintain a deep technical understanding of the various platforms and services available within the region and be able to effectively discuss all the products we can offer, including customized data services and the underlying platforms
• Performing product demonstrations for Clients and managing following-up discussions on ICE’s pricing and analytics desktop solutions.

Knowledge and Experience

• Spoken and written fluency in English and Korean is a requirement. Knowledge of any additional Asian language is an advantage
• A minimum 3 years of experience at financial institutions
• Strong financial markets knowledge and experience working on different asset types: Fixed Income, Equities , Derivatives, Structured Products
• Experience and knowledge in one or more of the following data sets: Reference Data, Sustainable Finance, Corporate Actions, Evaluated Pricing, Listed market pricing
• Experience working on market data desktops/terminal solutions and successfully helping with solutions for Clients on their specific workflow requirements
• Proven track record in presales consulting role working through the whole sale life cycle - requirement gathering till the successful service implementation for Clients
• Good understanding of market data delivery mechanisms such as API, SFTP will be key for this role.
• Proven track record for understanding of the urgent nature of our business and the need to proactively find and fix problems quickly and effectively. Takes ownership and follows through on decisions; doesn’t minimize or forget about problems
• Proficient user of Microsoft Office
• Project management experience is a bonus
• Strong presentation skills
• Attention to detail and diligence in all aspects of work are essential
• Confident and professional communicator, both written and in front of senior executive audience
• Logical and methodical at troubleshooting
• Ability to multi-task and prioritize under pressure, while maintaining high quality output and meeting deadlines

Schedule

This role offers work from home flexibility of one day per week

Job Purpose

The primary role of the Relationship Manager is to build trust based and value added relationships with key clients within the accounts they manage. Relationship Managers are considered a key strategic point person that can speak on a strategic level with their assigned customers and represent all aspects of ICE Data Services. RM is measured on revenue retention and growth with the goal of strengthening and enhancing long term client relationships.

Responsibilities

• The RM will be responsible for all ICE Data Services revenue across all lines of business. They will become proficient across all products and services.
• Their main responsibility will be to manage and grow existing revenue base and mitigate risk and erosion to assigned base of accounts.
• Build relationships at all levels including c-suite.
• The RM will work closely with the Global Relationship Manager (GRM) and the Regional Sales Executives (RSE) or Sales Manager to further the strategic vision of the account, bring in RSE/GRM to new opportunities that the RM may uncover.
• Collaborate on account strategy and run point on large complex renegotiations on existing business.
• The RM will take on a leadership role in the coordination of internal resources to ensure the successful execution of client initiatives and problem resolution.

Knowledge and Experience

• Minimum of 7 years of experience working within the financial services industry
• Minimum 7 years of account relationship experience.
• Bachelor’s degree is required.

Schedule

This role offers work from home flexibility of one day per week.

Job Description

Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work on cutting-edge technology and business challenges in the financial sector. The ICE Network Engineer provides leadership in network design, deployment, maintenance, and operational supports. The successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

The Lead Network Engineer is an important role within the organization serving as a technical leader for Analysts and Engineers. The lead engineers are subject matter expert in parts of the network eco-system enabling them to handle complex issues. The engineer is fully involved in the project work, taking ownership of large network deployments from the design phase to the implementation, documentation, and support handover.

Along with having larger domain knowledge and advanced trouble-shooting skills. The Lead Engineer will be looked upon as an informal trainer to Analyst and Engineers, using every encounter to share knowledge and recovery tips with Engineers, better equipping them to handle similar issues in future. All interactions with the clients, colleagues and vendors must remain highly professional, helpful, and proactive.

Responsibilities

• Design, deploy, support, and maintain mixed vendor network infrastructure.
• Assist ICE staff with problem solving and escalation procedures.
• Understand and follow operational policies/procedures and promote adherence to same
• Provide technical knowledge needed to ensure safe, effective, and efficient changes to the network infrastructure.
• Assist with development of policies and procedures for maintaining network infrastructure.
• Collaborate and work closely with all other IT teams.
• Lead Incident investigations, diagnosis, and service restoration and always give priority to the resolution of incidents.
• Provide consultation (troubleshooting, designing, on-boarding, risk mitigation, operational improvement) for areas of domain strength.
• Informal Trainer to Level II; ensures Level II skills are constantly growing through support and guidance.
• Participation in 24/7 on-call rotation if needed.

Knowledge and Experience

• Advanced knowledge of Cisco, Juniper, Arista and other vendor equipment and configuration
• Advanced knowledge and experience with Routing Protocols (BGP, ISIS, OSPF, etc.)
• Strong experience in MPLS and Traffic Engineering
• 10+ years’ experience hands on support and troubleshooting of networks.
• 6+ years’ experience with design and implementation on complex networks
• Understanding of network management, security, and monitoring
• Excellent writing and documentation skills
• Excellent customer service attitude
• Ability to operate effectively and professionally under pressure.
• Bachelor’s degree in computer science, Information Technology, or a related field

Preferred

• Experience working on financial and HFT networks.
• Strong experience in Multicast in switched and routed networks
• Expert level network certifications: CCIE, JNCIE. Etc.
• F5, Checkpoint, or Palo Alto advanced certification
• Automation and scripting experience
• Unix/Linux system administration
• Running and analyzing sniffer traces with deep TCP/IP protocol understanding.
• Ability to grasp very complex architectural concepts.
• In-depth hardware knowledge of switches and routers: (Internal chipsets specifications, TCAM and memory details, buffering capabilities and multicast replication details).
• Master’s degree in computer engineering or related field preferred but not needed.

Schedule

This role offers work from home flexibility of one day per week.

Job Purpose

We are looking for an enthusiastic marketing and events assistant to help support ICE’s marketing efforts in APAC. The position is responsible for supporting ICE APAC Marketing across the board, including event planning and execution, campaign support, social media, data analysis, and more. ICE is a fast-paced and dynamic workplace; the right candidate will be self-driven, well-organised, and work well in a team environment.

Responsibilities

• Assist in the creation and implementation of marketing strategies and campaigns
• Creating and planning content for social media accounts, monitoring success and engagement
• Assist in the creation and editing of marketing materials, such as brochures and presentations
• Manage and execute marketing events end-to-end, such as sponsored events, webinars, hosted events etc.
• Create and execute email marketing campaigns
• Monitor and analyze the performance of marketing campaigns
• Provide administrative support to the marketing team, such as maintaining project plans, updating the intranet, processing contracts and invoices etc.
• Collaborate with cross-functional teams to ensure alignment of marketing efforts
• Display behaviors of accountability, collaboration and impact.

Knowledge and Experience

• 3+ years of experience in marketing
• BA or BS degree in Advertising, Marketing or a related field from an accredited college or university; or an equivalent combination of education, experience, and training
• Events planning and execution experience is essential
• Strong command of English, verbal and written
• Cantonese and Mandarin essential
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Knowledge of social media platforms and digital marketing strategies
• Ability to multitask and prioritize tasks effectively
• Detail-oriented with strong organizational skills
• Experience in Financial Services strongly preferred

Role Structure - In office 4 days atleast

Job Purpose

As a member of the Exchange and Clearing Sales team, you will be responsible for marketing and sales of ICE’s energy offerings across all its Exchanges and Clearing Houses globally with a special focus on Oil and Petrochemicals.

The role is based in Singapore.

Responsibilities

• Marketing, Sales and Product Development around ICE’s energy business.
• Develop local/regional efforts to grow the trading and clearing business through direct customer contact, seminars, lead origination and local/regional marketing.
• Reporting to the Head of Energy Sales, Asia-Pacific and working with the rest of the sales team to acquire and drive opportunities in the regional market.
• Assist with the management of operational activities across the exchange group, including setting up of client accounts, client connectivity, and items related to ensuring clients can access and trade the Exchange(s)/clear into the Clearing houses.
• Cross Selling between the Exchange/Clearing business and the Data Services Business.
• Drive new client acquisition through referrals, personal and professional networks, centers of influence.
• Manage and develop existing client relationships.
• Monitoring and reporting on Asian market-share performance and volume trends.

Knowledge and Experience

• Three to seven years’ experience in sales, marketing, or operations in a related field, i.e., banking, clearing, institutional and retail brokerages, exchange and clearing.
• Working knowledge of Exchange listed Futures/Options and OTC derivatives.
• Demonstrate a high level of IT competency including advanced knowledge of Excel.
• Fluent in English, fluency in another Asian language a plus.
• Possess a willingness/ability to work as part of a team.
• Bachelor’s degree required, Masters a plus
• Excellent customer relationship management, presentation, written and verbal skills.

Schedule

This role is on-site in our Singapore office.

Job Purpose

ICE Fixed Income and Data Services (IDS), a leading provider of financial market data, has an opening in a team of highly specialized real-time market data specialists who support the real-time feeds and desktop business verticals.

The individuals on this team acquire and maintain a detailed understanding of Exchange and other 3rd party market data “raw” feeds, and the associated market conventions for those sources. This knowledge will then be applied to produce the business requirements documents which will be used by the technology team to write software which consumes and normalizes the market data into IDS’s standard data model.

The individuals on this team are expected to be the “go to” people for all questions regarding the “raw” feed technical specifications, how they are translated into IDS’s standard data model, and the local market conventions which drive those decisions. The individuals will be responsible for both establishing rules for new feeds as well as articulating requirements for changes to existing feeds as they arise. Team members also interact with client facing staff, and sometimes directly interact with clients, in order to determine exact requirements for enhancements and modifications to existing data presentations.

Responsibilities

• Understanding Market Data Conventions - Achieve deep understanding of the market conventions for each relevant data source (market conventions include such things as how instruments are traded, special trading conditions that can occur and how they impact various derived data such as VWAPs, daily highs and lows, etc., trading units, minimum trade sizes, etc). Market Data Conventions must be understood from the perspective of the provider (exchange), the vendor (IDS), and the customer.
• Writing Content Requirements - Review new or modifications to feed specifications provided by the Exchange or 3rd party source, and translate such specifications into detailed and documented business rules for the Development team to implement. Such rules include mapping of incoming fields to the IDS data model, defining appropriate rules/business logic for correctly calculating derived data such as VWAPs, highs/lows, normalizing trade condition codes into the IDS global standard, and defining how fields need to be presented to customers (e.g., ensuring proper scaling of numbers).
• Ownership of Requirements - Ensuring all requirements, both new and changes, are reviewed, acknowledged, and properly handed off to the appropriate technology and business teams as quickly as possible.
• Monitoring for Changes - Monitoring exchange and 3rd party source change notifications, and ensuring that tickets are immediately raised and analyzed for impact to accommodate the change.
• Content QA Support - Working with content QA teams to ensure any new/changed data is appropriately tested to ensure compliance with the business rules defined by this individual in the aforementioned requirements documentation.
• Proactive Improvements – Proactively review of existing market data implementations, followed by sensible suggestions for improvements based on knowledge of local and global market conventions.
• Reporting / Support – Keeping appropriate managers and other groups informed of progress in key areas of market data content changes and improvements. Supporting appropriate client facing personnel in matters of content modeling and quality, with a view towards superior client satisfaction and increased sales.

Knowledge and Experience

Required Basic Qualifications

• Detail oriented
• Excellent verbal and written English language skills
• Excellent verbal and written Mandarin language skills
• Ability to read and understand technical specifications provided by Exchanges and other 3rd party sources
• Prior experience working for a market data vendor, specifically in the area of real-time data feed processing, either as a business analyst or a content specialist. Ability to explain challenges with respect to ingest and normalization of real-time market data.
• Ability to acquire detailed knowledge of market trading rules and conventions for various Exchange and other 3rd party / OTC venues through independent research, networking amongst internal and external peers, industry forums, reference materials provided by the Exchanges and other 3rd parties, etc.
• Ability to create well written, concise and comprehensive business requirement documents which clearly define how Development should implement support for a new or modified market data feed such that it conforms to the IDC defined data model standards and any and all relevant local market rules and conventions.

Preferred Qualifications

• Deep knowledge of ‘raw’ exchange feeds across at least one geography but preferably across multiple geographies. Global knowledge is best in class. Expertise in C&E markets is a plus.
• Experience in quality assurance in either software or content products
• Knowledge of financial services, data vendors, end user customer firms
• Bachelor’s or equivalent university degree

Schedule

This role offers work from home flexibility of up to 2 days per week.