Administrator / Service Scheduler
3 months ago
Administrator / Service Scheduler£27,000 Location: Swanley, South LondonHours: Monday to Friday, 8:30 am – 5.00 pmTraining: 2 wee.....
Administrator / Service Scheduler
£27,000
Location: Swanley, South London
Hours: Monday to Friday, 8:30 am – 5.00 pm
Training: 2 weeks training in Tamworth, Staffordshire - all expenses paid for!
Please note: a DBS Check will be undertaken during first 2 weeks of employment
Perks: 28 days holiday (including bank holidays), Workplace Pension Scheme, Life Insurance, Eye Tests, Medical Cashplan, Yearly Flu Vaccination, Annual Pay Review, Quarterly bonus scheme
Duties & Responsibilities:
Accurate data input across various systems and customer portals.
Acting as the key intermediary between customers, service centre and claims contractors.
Scheduling appointments for both planned and reactive works involving electricians and plumbers.
Guiding customers in material selections for reinstatement works.
Overseeing interim invoicing processes related to reinstatement projects.
Ensuring consistent delivery of exceptional customer service.
Skills and Experience:
A minimum of 1 years recent experience working in an office based Customer Service environment
Demonstrating excellent communication skills, both verbal and written
Result-oriented actions in managing services
Strong organisational skills
Ability to work independently and as a team player with self-motivation
Job Ref: EN557
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