Team Futures Seek Customer Service Manager with the proven ability to lead and motivate teammates on our mission to deliver ‘Grea.....
Team Futures Seek Customer Service Manager with the proven ability to lead and motivate teammates on our mission to deliver ‘Great Places’ 'Great Services’ and ‘Great Tomorrows’.
You’re a true role model with the ability to take something great, then motivate, inspire and empower to make it even better, while supporting the welfare as well as the performance of your team.
You’ll have real ‘working together’ approach with all your team and the confidence to build excellent relationships with the wider business too.
Your integrity will be apparent as you drive a culture of improvement, change, and challenge practices or issues that directly affect the performance delivered to our customers who are at the heart of everything we do.
You’ll find in Futures the perfect stadium to showcase your Customer Service Management background and the skills you’ve gained in your career so far of bringing out the best in the individual and leading winning teams.
A few key points from our role profile:
Improve the customer service experience, create engaged customers, and team members, to facilitate organic growth.
Lead by example to ensure that the team take ownership of customers issues and follow problems through to positive resolution.
Set a clear vision for the customer service team, engage the team in delivering your vision and deploy strategies focused on achieving that vision.
Engage the team and utilise customer feedback to develop service procedures, policies and standards that create effortless customer experiences.
Utilise customer feedback to shape service change and evidence this to customers, the business, and stakeholders.
Keep accurate records and document customer service actions and discussions.
Analyse statistics and compile accurate reports suitable for a variety or audiences.
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
Sounds like me, so what are you offering?
If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.
Your weekly hours of work would be 37, flexible between the hours of Mon - Fri 8:00am till 6:00pm, dependant on service need. You'll be paid monthly and get 25 days holiday plus bank holidays and concessionary days holiday at Christmas.
We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.
Make a note in your diary, 1st stage video interviews will take place 19th & 22nd August followed by on-site interviews at our Castle Donington office 2nd September.
Please note we may contact candidates or close the vacancy prior to the closing date.
Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job.
