Total 24 job vacancies by Euromonitor

Overview of the role

The HR Executive will help implement people strategies and solutions aligned with short- and long-term goals of the business. As a critical member of the HR team, you will be responsible for effective deployment of our core HR processes at all levels.

Key responsibilities

HR General :

· Maintain HR records and databases, ensuring accuracy and confidentiality of employee information.

· Handling queries of employees and guiding employees about various HR and related process.

· Frequent formal employee interactions to understand the challenges faced by them and try to work out a solution, counsel them if needed and present their issues in the appropriate forum

· Managing employee grievances and providing them an opportunity to voice their opinions.

· Provide ongoing support on human resources related matters, policies and procedures · Working closely with Head of HR & Operation - Bangalore and keeping a check on statutory compliances and Labour Act compliance for India.

· Communicating with the employees to create a constant Employee Connect.

· Key focus on building the effective Employee Value Proposition to attract, retain and engage talent.

Learning and Development :

· Designing the Learning & Development framework, training calendar and training plan for both new joiners and tenured employees

· Responsible for needs analysis, solution design and delivery of the interventions in line with the business requirements, including assessment methods and measurement systems entailed

· Partner with line managers on individual needs identification, program nomination, attendance and effectiveness of the programs. Aligning the training with career development

· Assess business units HR training needs and conduct 1:1 and group training sessions as appropriate - including HR Induction, office etiquettes and performance appraisals.

· Training Evaluation – cost analysis, training effectiveness, feasibility study, vendor evaluation · Liaise with Training vendors and work with them on Training design including E learning programs.

· Reporting Status to the Management periodically and being the auditee for the Organizational Training & Induction function.

· Implement best Practices.

Payroll :

· Working closely with HR and Head of HR & Operation - Bangalore for preparing the payroll data for every month

· Resolve any queries from employees related to salary payments Employee Engagement: · Organizing various fun activities for employees

· Support the design and execution of employee Reward & Recognition initiatives along with Head of HR & Operation – Bangalore.

· Partnering with the line managers to identify, develop and implement the employee engagement programs and create engaged workforce

· Plays a key role in acting as an advisory for various employee engagement initiatives which would be undertaken from time to time.

· Driving Reward and Recognition program in collaboration with Head of HR & Operation – Bangalore.

· Support in various HR projects and initiatives, such as diversity and inclusion programs, employee engagement surveys and talent development initiatives.

Employee Lifecycle Management:

· Managing the employee life cycle involving various activities such as Induction, Confirmation and Promotion Formalities · Ensuring timely appraisal of probation/confirmed employee by following up with the HR and Head of HR & Operation – Bangalore.

· Working with Head of HR & Operation - Bangalore on Separation process, including employee retention, exit interview & full and final settlement, Disciplinary action & Recovery of pending dues.

HR Operations :

· Preparation of Experience Letter and Relieving Letter

· Conducting Exit Interviews

· To support Head of HR & Operation - Bangalore on HR and administrative tasks

· Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records

· Updating and maintaining the MIS. Data analysis & reporting attrition analysis. · Deliver on HR transactional/process requirements - eg: generate data, check accuracy, suggest modifications to support data integrity

· Periodically check the suggestion box and update Bangalore Leadership team.

· Partnering with the recruitment and other external vendors for various specialized HR deliverables for Bangalore office.

Candidate Attributes

· Strong communication skills

Skills / Proficiencies required

· Minimum of a bachelor’s degree or equivalent in Human Resources, Business, or Organization Development or equivalent. Master’s degree preferred.

· Four years of proven experience as HR Executive.

· Understanding of general human resources policies and procedures.

· Good knowledge of employment/labour laws.

· Outstanding knowledge of MS Office; HR systems (SAP) will be a plus

· Excellent communication and people skills. · Aptitude in problem-solving.

· Desire to work as a team with a results driven approach.

· Data Analytics training will be a plus

What you’ll get -

Professional Development: Grow your career with opportunities within a consultative and professional environment 

Flexible Work Schedule: Achieve a healthy work-life balance with our flexible work schedule options, including remote work opportunities and flexible hours 

Positive Work Environment: Join a collaborative and inclusive workplace culture where your ideas are valued, diversity is celebrated, and teamwork is encouraged 

Community Involvement: Make a positive impact in the community through our volunteer programs, charitable initiatives, and corporate social responsibility efforts 

(and more….!) 

Our Values 

We act with integrity 

We are curious about the world 

We are stronger together 

We seek to empower 

We find strength in diversity

Purpose of the role

The internal application of generative AI (Gen AI) within our core Research and Consulting operations will be pivotal to our ability to optimise and interpret sources, accelerate the production of deliverables and augment our collective human intelligence.

Gen AI clearly has a huge potential for our industry and our business, but the successful implementation required to deliver on that potential requires focus, partnership, planning and communication.

Across the business, we have a wealth of research knowledge, technical skills, and interest in AI that we need to harness in a thoughtful and coordinated way. To that end, the Director of Gen AI will continue to lead the commercial application and integration of generative AI into Passport and our other client-facing platforms. Our Enterprise Technology function will focus on driving broader AI adoption across business-wide applications such as Microsoft Copilot. This structure allows for a clear focus on Research and Consulting-specific AI objectives—those that drive innovation and efficiency from within—under the leadership of a newly appointed 'Head of Research AI'.

The Head of Research AI will report to the Director of Gen AI and work closely with Enterprise Technology, Data Science, and other departments to ensure maximum impact and minimum duplication of efforts. This collaborative approach will enable us to leverage our collective expertise while maintaining alignment with our overall AI strategy.

Description

We are looking for a results focused leader to convert the potential we know Gen AI has into new processes and innovative tools that make a measurable difference to how our Research and Consulting teams work. In this pivotal role, you will drive the development and implementation of novel Gen AI applications through a group of dedicated Project Managers and work with Data Science and Technology stakeholders to ensure optimal delivery.

Our Research and Consulting teams are your customers and your ability to marry successful technical implementation with proactive communication and stakeholder management is arguably as important as the Gen AI application itself.

Gen AI is an area that is quickly evolving and so keeping abreast of developments from the external environment, as well as where else within the business it is being implemented will be required.

Key Responsibilities:

Strategic Leadership:

• Collaborate closely with the Director of Gen AI to define and lead the organisation's research strategy for Gen AI, ensuring alignment with the overall business goals and market intelligence needs.
• Build and maintain a network to identify ideas, emerging trends and potential disruptions within the Gen AI landscape, both internally and externally.
• Develop a framework for evaluating ideas and initiatives, determining resource allocation based on value and scalability, and applying this framework across all or part of the research team’s activities.
• Utilise this framework to assess the value of building in-house solutions versus buying external ones.
• Secure executive buy-in and allocate resources effectively to ensure successful execution of the Research and Consulting agendas.

Team Management:

• Inspire a high-performing team of Gen AI Project Managers, fostering a culture of collaboration, innovation, and continuous learning.
• Empower and mentor your team, providing clear direction, setting ambitious goals, and fostering a supportive environment for growth.
• Implement effective performance management practices to ensure individual and team accountability for achieving research objectives.
• Define the optimal balance of full-time team members, while also mentoring and developing individuals, ideas, and initiatives.

Gen AI Expertise:

• Collaborate with internal engineering teams to ensure seamless integration of Gen AI solutions into existing workflows and infrastructure.
• Stay abreast of the latest advancements in Gen AI research and identify opportunities for application within the market intelligence domain.
• Contribute to the development of internal best practices and guidelines for responsible AI development and deployment.

Project Oversight & Guidance:

• Offer strategic guidance and oversight to Gen AI Project Managers, ensuring that projects are delivered on time, within budget, and meet established quality standards and required ROI levels.
• Develop a comprehensive research roadmap, prioritising projects with the highest potential impact on market intelligence capabilities.
• Proactively identify and address potential roadblocks, ensuring efficient project execution and timely delivery of high-impact results.

Communication & Change Management:

• Champion change management initiatives to ensure successful adoption of Gen AI solutions within the organisation, addressing potential concerns and fostering a culture of innovation.
• Communicate and advocate for the potential of AI, while also providing clear guidance on its limitations and most effective applications.
• Foster strong relationships with internal teams across the organisation, including Research, Consulting, Data Science, Technology and Enterprise Systems.
• Develop compelling presentations and reports to showcase the value proposition of Gen AI research and secure ongoing support from leadership.

Skills & Experience

• Proven track record of leading and managing research or project management teams, demonstrably delivering successful outcomes.
• In-depth knowledge and understanding of market intelligence principles and practices, with a passion for leveraging AI to enhance insights generation.
• A strong passion for innovation and a demonstrably positive impact through the application of Gen AI.
• Excellent communication, collaboration, and presentation skills, with the ability to tailor messages to diverse audiences.
• Excellent problem-solving and analytical skills
• Experience in successfully managing and driving change initiatives within a complex organisation (highly desirable).
• A true Euromonitor player. Displaying all our core values of curiosity, integrity, empowerment, diversity and collaboration.
• Minimum 8+ years of experience in research and/or consulting, preferably a combination of both.

Overview of the role

The position is a varied role encompassing both the role of administrative assistant, supporting the HR & Operations - Bangalore with the day-to-day of office administration and front-office reception responsibilities. · The administrative assistant/receptionist will report to the Head of Office Operations – Bangalore.

Key responsibilities ·

Managing the front office reception area.

· Ensure reception area is tidy and well maintained

· Greet visitors warmly and make sure they are comfortable

· Answering the incoming calls promptly and connect them to respective people

· Ensure receipt of magazines and newspapers for the office and ensure display of the latest version in the reception as well as removal of the outdated magazines

· Handling and registering mail and/or courier deliveries

· Distribution of incoming faxes and deliveries

· Managing meeting room requests

· Ensuring meeting rooms are kept in a tidy and professional state

· Arranging food for candidates and employees for weekend drives

· Support in the organization of office functions

· Constant touch with WTC for vendor pass and visitor pass on day to day basis.

· Supporting the HR team for weekend drive, sending candidate details to WTC for entry permission

· Managing the Access system and attendance register

· New hire support

· Tour of office for new employees: kitchen, bathrooms, meeting rooms etc.

· Procure ID, Access cards and parking cards for new joiners.

· Order business cards for new joiners and existing employees.

· Provide cupboard keys and starter kit for new joiners.

· Interacting with HDFC/ HSBC BANK manager to send execute order for opening salary account for new employees

· Off-boarding support

· Cancellation of ID, access cards and parking cards upon notification from HR department.

· Vendor management support

· Ordering and storing the Housekeeping & Stationery for the office

· Manage the night Security guard for the office

· Keep a tab of Annual Maintenance contracts for vendors

· Order and placing Fruits for the office on a weekly basis

· Day-to-day tasks to ensure upkeep and maintenance of a professional office space

· Distribution of Sodexo coupons to employees on monthly basis Candidate Attributes

·

Candidate Attributes
·Strong communication skills

· Vendor management skills Skills / Proficiencies required

Skills / Proficiencies required
· Excellent communication, customer service and interpersonal skills

· Excellent working knowledge of MS Office & Computer

· Bright, friendly and outgoing person

· Well presented with a smart appearance

· Proven experience of working in reception or front desk

· A confident and professional telephone manner

· Calm person under pressure

· Reliable

· Tenacity and attention to detail

· Organizational ability

· Fine time management skills

· Job task planning and organizing

What you’ll get -

Professional Development: Grow your career with opportunities within a consultative and professional environment 

Flexible Work Schedule: Achieve a healthy work-life balance with our flexible work schedule options, including remote work opportunities and flexible hours 

Positive Work Environment: Join a collaborative and inclusive workplace culture where your ideas are valued, diversity is celebrated, and teamwork is encouraged 

Community Involvement: Make a positive impact in the community through our volunteer programs, charitable initiatives, and corporate social responsibility efforts 

(and more….!) 

Our Values 

We act with integrity 

We are curious about the world 

We are stronger together 

We seek to empower 

We find strength in diversity 

About Euromonitor

Euromonitor International leads the world in data analytics and research into markets, industries, economies and consumers. We provide global insight and data on thousands of products and services; we are the first destination for organisations seeking growth. With our guidance, our clients are enabled to make bold, strategic decisions with confidence.

Overview Of The Role

Euromonitor International seeks talented individuals looking to further their career in market research. If you have a keen interest in research, excellent numeracy skills and the desire to be at the forefront of providing business intelligence on the dynamics of consumer goods and services industries in Southeast Asia in particular, Euromonitor wants to hear from you. Applicants will need to have knowledge of consumer trends and the lifestyle issues which surround, impact and influence consumers in the region.

As part of the Syndicated research team, you will study and build expertise across a myriad of industry sectors. As you continue to build your experience, you will have the opportunity to sharpen your areas of industry expertise and work with respective heads of industries and wider regional and global teams to further the research agenda, strengthen client relationships, and provide country/regional/global strategic analysis.

How do Associate / Analyst make an impact?

Associate / Analyst will build expertise in consumer goods and services industries by conducting trade dialogue with key industry stakeholders, working with central data sources and engaging in data analysis and market reporting. Their work will contribute directly to Euromonitor's syndicated database - Passport - that informs and guides our clients' strategy across product categories, industries and geographies.

Analysts will be tasked with building expertise across three core areas:

• Direct research and project management to establish market estimates for category sales, brand and company performance, channel distribution, and more
• Creating actionable insights in both published and presentation formats
• Engaging with regional clients and the wider global industry

Associate / Analysts work as a team under the supervision of their Research Manager.

Key Responsibilities

• Update existing and developing new sections of datasets and reports for Passport industries
• Primary research, in direct and regular contact with key industry players to build data and trends for the purpose of advancing Passport's country level understanding
• Secondary research, to gather published information across a variety of source types such as company financials, official statistics, trade press, brokerage reports, etc
• Work seamlessly with central data teams to provide updated sources, to verify and provide feedback on centrally produced data
• Produce insights-driven content and report writing at the country, regional, and global levels
• Client-facing responsibilities and provide client support, responding to data and content queries, and insight exchange requests, etc
• As expertise develops, key responsibilities will evolve further to include strategic industry analysis, client meetings and presentations, industry presentations and liaison (such as conferences), and other industry related work

Requirements

• Right to work in Singapore
• Research track record, proven in gathering primary input from industry stakeholders
• Ability to synthesize multiple sources of information for data analysis and interpretation
• Trend identification, analysis and report writing
• Keen desire to engage industry stakeholders and build research contacts
• Excellent command of both written and spoken English, superior communication skills
• Proficiency in a Southeast Asian language as a value add
• Flexibility and a proactive approach to managing workloads
• Strong attention to detail and tenacity
• The ability to work independently and under pressure to tight deadlines
• Deep intellectual curiosity, possess a strong sense of personal responsibility for continued improvement, coupled with a drive to become a recognized industry voice

Euromonitor International leads the world in data analytics and research into markets, industries, economies and consumers. We provide truly global insight and data on thousands of products and services; we are the first destination for organizations seeking growth. With our guidance, our clients can make bold, strategic decisions with confidence. We are currently looking for a Business Development professional to join our Corporates sales team in our Singapore Office. This is a great opportunity for someone wishing to further a career in a commercial, sales-driven role within B2B FMCG industry.

• Work for a global and diverse company with unique international environment
• Entrepreneurial approach and structured progression with possibility to quickly develop throughout the business including opportunities for international transfer
• Competitive salary, uncapped commission, enhanced healthcare, generous holiday allowances
• Work-life balance with flexible working hours
• Extensive Corporate Social Responsibility Programme with 2 two paid volunteering days a year

If you are a motivated self-driven sales hunter who enjoys winning the sale through problem solving, relationship-building, creative solutions, deeper client partnerships, and consultative selling then this role is for you!

As part of Euromonitor's expansion plan in SEA, this Business Development role is part of the corporate sales team based in the Singapore regional office. You will be responsible for targeting new organization's within your territory, across South East Asia. You will be a highly self-motivated sales professional with a proven track record for selling in the business-to-business arena. You'll have the tenacity, drive, commercial awareness and persuasiveness to find the right contact, understand the client's issues, and match and apply the benefits in your solution. You will often need to involve several stakeholders, both internally and externally, in different locations across the world so strong networking and organization skills as well as an understanding of corporate purchasing dynamics are a must.

Key Responsibilities

• Generate sales with new clients in your designated territory (Food & Nutrition, Drinks, Health & Beauty, Packaging, Ingredients, Luxury & Fashion, Channels, Travel, etc). This role targets large, multinational companies and companies who need consumer data to help them make strategic decisions
• Identify key sponsors, influencers and decision makers at target companies and ensure that you understand their roles and objectives, and that they understand the benefits and applications of using data.
• Create a sales plan on how to reach sales targets and ensure implementation of the plan
• Research a strong prospect list
• Take ownership of your personal sales targets
• Educate your new clients on how to use our online database and services to ensure renewal contracts and opportunities to increase contract values.

Requirements

• Right to work in Singapore
• Bachelor's Degree, preferably in Business Studies
• At least 2-4 years in strategic market information sales or consultative selling experience
• Proven experience of selling to large multi-national organisations
• Familiarity and comfortable with cold calling
• Excellent negotiation and communication skills
• Intelligent, able to solve problems, and react positively to change
• Tenacity, drive, resilience and commercial awareness
• A targets-driven approach to work
• Self-motivated and organized

Benefits

Why work for Euromonitor ?

Our Values:

We seek individuals who act with integrity

We look for candidates who are curious about the world

We feel that as a community, we're stronger together

We seek to enable people to feel empowered

We welcome candidates who bring strength in diversity

International: not only do we have a very multinational workforce in each office but we communicate across our 16 offices worldwide on a daily basis.

Hardworking and sociable: our staff know how to work hard and know also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of other groups to be involved with.

Committed to making a difference: We believe that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It gives all new starters a donation amount on joining us which they can give to a charity of their choice.It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights.

Excellent benefits: we offer competitive salaries, enhanced healthcare and pensions, plus generous holiday allowances, hybrid working and, in many offices, a Core Hours policy allowing flexible start and finish times to each day.

Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our Managers and Directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.

We are seeking a dynamic and experienced financial administrator to oversee all aspects of financial  practices and processes for our Tokyo office (headcount of circa 50 employees).

This locally-based role is part of a global company, providing an exciting opportunity to collaborate with international teams.

The post holder will be reporting to the Director – Japan, working closely with the Tokyo office Leadership Team, Regional Finance Controller, along with other regional and global colleagues.

Finance & Payroll Responsibilities:

·       Ensure employee compensation and benefits are accurately reflected in monthly payroll.

·       Work with third party payroll vendor to ensure timely and accurate payroll transactions.

·       Maintain payroll records and manage any payroll discrepancies and queries

·       Ensuring supplier invoices and employee expenses are approved in accordance with the company approval policy.

·       Review of employee expenses to ensure claims meet group policy.

·       Setting up of payments for approval on the banking platform

·       Liaising with Regional Financial Controller to ensure all documentation is provided on time for payment runs.

·       Liaising with vendors regarding payments when required.

·       Download bank statement and update excel report weekly.

·       Updating the forecast of costs for the office to ensure appropriate funding from head office.

·       Understanding and managing the compliance and filings of the company to ensure deadlines are met.

·       Main local contact for Banks, Finance Advisers & local Regulators.

·       Collaborate with the Regional Financial Controller on the initial localization project to prepare for a new accounting system.

Ad –hoc tasks related to all of the above-mentioned duties and responsibilities.

Skills / Proficiencies required

·       Proven working experience as finacial administrator or similar role.

·       Language skills: Native Japanese and fluent in English (TOEIC865 or more)

·       Strong communication, interpersonal, negotiation and diplomacy skills.

·       Self-motivated, organized with strong attention to detail.

·       Ability to handle data with confidentiality.

·       Knowledge of Japanese financial laws and regulations (highly desirable)

·       Good understanding of accounting principles and financial reporting (highly desirable)

·       Proficient in MS Office (MS Outlook, MS Teams, MS Excel, MS Word, MS PowerPoint in particular).

·       Experience with financial software and payroll systems.

·       Experience working within a global organization and cross-cultural teams.

Why work for Euromonitor?

 Our Values:

We seek individuals who act with integrity

We look for candidates who are curious about the world

We feel that as a community, we’re stronger together

We seek to enable people to feel empowered

We welcome candidates who bring strength in diversity

International: not only do we have a very multinational workforce in each office but we communicate across our 16 offices worldwide on a daily basis.

Hardworking and sociable: our staff know how to work hard and know also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of other groups to be involved with.

Committed to making a difference: We believe that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It gives all new starters a donation amount on joining us which they can give to a charity of their choice.

It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights.

Excellent benefits: we offer competitive salaries, enhanced healthcare and pensions, plus generous holiday allowances, hybrid working and, in many offices, a Core Hours policy allowing flexible start and finish times to each day.

Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our Managers and Directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.

We are seeking a dynamic and experienced HR who will also be responsible for office administration and management to oversee all aspects of Human Resources (HR) practices and processes, office management, and supervise the financial administrator for our Tokyo office (headcount of circa 50 employees).

This locally-based role is part of a global company, providing an exciting opportunity to collaborate with international teams.

The post holder will be reporting to the Director – Japan, working closely with the Tokyo office Leadership Team, Regional HR Director and Regional Finance Controller, along with other regional and global colleagues.

Human Resources Responsibilities:

·       Be the primary contact for HR related queries, from employees and line managers, regarding policies and procedures, escalating complex matters to the Regional HR Director, APAC.

·       Proactively partner with managers to drive high performance.

·       Provide effective HR administration service relating to the employment lifecycle (on-boarding and induction, staff development and performance management, and leaver administration).

·       Ensure the HR Information System accurately reflects current staff conditions and details. E.g. input starters and leavers, contractual amendments, change of details, leave records – holiday, sickness etc.

·       Ensure electronic and paper-based personnel files are maintained and filing/archiving is completed in a timely manner.

·       Update and amend local policies and procedures.

·       Assist in formal meetings, such as employee disciplinaries and grievances undertaking such tasks as may be required by the Regional HR Director, APAC.

·       Support current and future business needs through the development, engagement, motivation, and retention of the Tokyo team.

·       Ensure legal compliance with Japan labor laws.

·       Work in collaboration with the Tokyo Leadership Team to drive Employee Engagement.

Recruitment Responsibilities:

·       Collaborate with regional talent partners to ensure vacancies are filled efficiently and effectively.

·       Strategic planning of hiring plan with hiring managers.

·       Management of recruiting agencies and job ad posting website.

·       Screening of resumes/CVs, applications received.

·       Arrange interviews and tests, conduct interviews (face to face and online).

·       Interview schedule management.

·       Prepare offer letter and offer meeting.

Office Management:

·       Management, training and supervision of Back Office Assistant

·       Building and facilities management (liaise with vendors on maintenance and service agreement renewals) – cleaners, soft phone system, lighting, aircon, indoor plants, pest control, fire alarm, printers.

·       Procurement of office supplies – e.g. business cards, access keys, canteen and cleaning supplies and stationery

·       Manage contract and price negotiations with office vendors, service providers, and office lease.

·       Plan office events, celebrations, and teambuilding activities to promote engagement.

·       Empower CSR committee to plan and run local events to support global CSR initiatives.

·       Ownership of all Health & Safety matters, including appropriate provision of fire wardens and first aiders.

·       Implement, maintain and update office admin procedures with a mindset of continuous enhancements to existing processes.

Ad –hoc tasks related to all of the above-mentioned duties and responsibilities.

Why work for Euromonitor?

 Our Values:

We seek individuals who act with integrity

We look for candidates who are curious about the world

We feel that as a community, we’re stronger together

We seek to enable people to feel empowered

We welcome candidates who bring strength in diversity

International: not only do we have a very multinational workforce in each office but we communicate across our 16 offices worldwide on a daily basis.

Hardworking and sociable: our staff know how to work hard and know also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of other groups to be involved with.

Committed to making a difference: We believe that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It gives all new starters a donation amount on joining us which they can give to a charity of their choice.

It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights.

Excellent benefits: we offer competitive salaries, enhanced healthcare and pensions, plus generous holiday allowances, hybrid working and, in many offices, a Core Hours policy allowing flexible start and finish times to each day.

Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our Managers and Directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.

We are seeking a dynamic and experienced HR & Office Manager to oversee all aspects of Human Resources (HR) practices and processes, office management, and finance function for our Tokyo office! (Headcount circa 50)

This locally-based role is part of a global company, providing an exciting opportunity to collaborate with international teams.

The post holder will be reporting to the Director – Japan, working closely with the Tokyo office Leadership Team, Regional HR Director and Regional Finance Controller, along with other regional and global colleagues.

 Human Resources Responsibilities:

• Be the primary contact for HR related queries, from employees and line managers, regarding policies and procedures, escalating complex matters to the Regional HR Director, APAC.
• Proactively partner with managers to drive high performance.
• Provide effective HR administration service relating to the employment lifecycle (on-boarding and induction, staff development and performance management, and leaver administration).
• Ensure the HR Information System accurately reflects current staff conditions and details. E.g. input starters and leavers, contractual amendments, change of details, leave records – holiday, sickness etc.
• Ensure electronic and paper-based personnel files are maintained and filing/archiving is completed in a timely manner.
• Update and amend local policies and procedures.
• Assist in formal meetings, such as employee disciplinaries and grievances undertaking such tasks as may be required by the Regional HR Director, APAC.
• Support current and future business needs through the development, engagement, motivation, and retention of the Tokyo team.
• Ensure legal compliance with Japan labor laws.
• Work in collaboration with the Tokyo Leadership Team to drive Employee Engagement.

Finance & Payroll Responsibilities:

• Ensure employee compensation and benefits are accurately reflected in monthly payroll.
• Work with third party payroll vendor to ensure timely and accurate payroll transactions.
• Maintain payroll records and manage any payroll discrepancies and queries
• Ensuring supplier invoices and employee expenses are approved in accordance with the company approval policy.
• Review of employee expenses to ensure claims meet group policy.
• Setting up of payments for approval on the banking platform
• Liaising with Regional Financial Controller to ensure all documentation is provided on time for payment runs.
• Liaising with vendors regarding payments when required.
• Download bank statement and update excel report weekly.
• Updating the forecast of costs for the office to ensure appropriate funding from head office.
• Understanding and managing the compliance and filings of the company to ensure deadlines are met.
• Main local contact for Banks, Finance Advisers & local Regulators.
• Collaborate with the Regional Financial Controller on the initial localization project to prepare for a new accounting system.

Recruitment Responsibilities:

• Collaborate with regional talent partners to ensure vacancies are filled efficiently and effectively.
• Strategic planning of hiring plan with hiring managers.
• Management of recruiting agencies and job ad posting website.
• Screening of resumes/CVs, applications received.
• Arrange interviews and tests, conduct interviews (face to face and online).
• Interview schedule management.
• Prepare offer letter and offer meeting.

Office Management:

• Management, training and supervision of Back Office Assistant
• Building and facilities management (liaise with vendors on maintenance and service agreement renewals) – cleaners, soft phone system, lighting, aircon, indoor plants, pest control, fire alarm, printers.
• Procurement of office supplies – e.g. business cards, access keys, canteen and cleaning supplies and stationery
• Manage contract and price negotiations with office vendors, service providers, and office lease.
• Plan office events, celebrations, and teambuilding activities to promote engagement.
• Empower CSR committee to plan and run local events to support global CSR initiatives.
• Ownership of all Health & Safety matters, including appropriate provision of fire wardens and first aiders.
• Implement, maintain and update office admin procedures with a mindset of continuous enhancements to existing processes.

• Proven working experience as an HR Manager, Office Manager, or similar role.

• Language skills: Native Japanese and fluent in English (TOEIC865 or more)
• Strong communication, interpersonal, negotiation and diplomacy skills.
• Self-motivated, organized with strong attention to detail.
• Ability to handle data with confidentiality.
• Knowledge of Japanese labor laws and regulations (highly desirable)
• Good understanding of accounting principles and financial reporting (highly desirable)
• Proficient in MS Office (MS Outlook, MS Teams, MS Excel, MS Word, MS PowerPoint in particular).
• Experience with HR software and payroll systems.

Key responsibilities

Research Management: The CM is fully responsible for the day-to-day management of team activities, providing support and guidance from project assignment to post-delivery. The CM is expected to routinely engage with team members to ensure that appropriate planning, methodologies and validation mechanisms are in place to generate impactful findings. Typical research activities include:

• Project/Staff Line Management: Day-to-day line management of Consulting Analysts, Senior Consulting Analysts, Associate Consultants, Consultants, Senior Consultants, and, Team Leads, as appropriate.
• Project Allocation: Collaborate with other Consulting Managers and the Head of Consulting to assign custom research staff to new projects, and then briefing those staff members together with client development members
• Revenues and costs: Plan and manage revenues, project costs and input to HoC on salaries for team
• Occasional Project Management and Execution: Ensure the successful management and execution of all projects and clients within a pre-defined research vertical, from inception to delivery. This role will, occasionally, involve a limited amount of own-project execution, fluctuating based on workflow.
• Process Improvement / Development: Develop and implement methods and procedures for monitoring custom project work including research content, storyline analysis, quality control, client deadlines, costs, efficiency and capacity considerations.
• Resource Management: work closely with recruiters to ensure that projects are adequately resourced and that the pool and quality of contract analysts matches an expanding workload both in volume of projects and complexity of content.
• Recruitment: work with recruiters to determine desired candidate profile, as well as screening, interviewing and selecting adequate candidates.
• Team Development & Training: Assess team’s outputs and activities in the form of project debriefs and annual appraisals. Targets should be put in place and measured over time to ensure appropriate growth and promotion levels are achieved. Additionally, the CM should create, coordinate and track training of custom research staff to ensure that individuals have the tools and knowledge necessary to succeed.
• Quality Control: Responsible for the successful execution of all projects and clients run by his or her team members, from inception to delivery. This includes, asking for feedback from seniors buddying with his or her team members and ensuring their standardized quality.
• Mentoring and Ensuring Best Practices: Provide guidance to the custom research team and ensure implementation of best practices for all aspects of project management including project design and planning, budget control, commissioning, data modelling and checking, writing and editing of presentations, client communications and project delivery to the highest standards and client satisfaction.
• Training and Skill Development: Coordinate training of custom research staff, contract analysts as well as the wider company staff thereby developing the team’s ability to increase value-add. Make staffing decisions and individual development goals and movements within his or her team by identifying opportunities for growing them around particular industries or key accounts. This may include new consulting solutions or expertise in specific industries, etc.
• Strategic proposal feedback: to guide and elevate business/client development and account management proposal content to ensure we propose the strongest solutions. Where appropriate, to share proposal reviews to correct senior staff.
• Support consulting sales effort: attending client pitches/teleconferences, using Salesforce, training/updating business/client development and account managers on custom research solutions and experiences.
• Quarterly Share-out sessions: create formal share-out sessions on a quarterly basis for sales staff to more clearly understand our unique selling points.
• Ensure we have a renewable revenue base: identify, encourage and manage pro-active efforts to grow repeat client business. Collaborate with sales teams to share knowledge, ensure quality and proactively tailor solutions to our most valuable clients;
• Promote a commercial approach: Strengthen the commercial awareness of the consulting team and collaborate with relevant account management, farming and business development teams.

Team and Development:The Consulting Manager will be assigned a team of 4-8 Consulting staff and he or she will be responsible for the quality of all work products for this team. Additionally, the Consulting Manager will work with management to develop the skillset of individual members. Other tasks include:

Commercial Activities: As the Consulting Manager develops, so, too, will his or her experience participating in revenue driving activities for our business. The CM will support and drive our solutions by working closely with commercial teams.

• Right to work in Singapore
• At least 8 years of experience or combination of related education and at least 3 years people and/or team management experience (External candidates)
• At least 5 years of experience or combination of related education and at least 1-2 years people and/or team management experience (Internal candidates)
• Proven research and/or consulting experience
• Proven project and team management experience
• Experience in strategic report writing and presenting to clients at an executive level
• Experience evaluating, manipulating and analyzing numerical data
• Expert PowerPoint and Excel skills

Brief overview of the role

The Sales team

The sales team has been supporting the major corporations and institutions for many years, covering most top players in Banking, Consulting and the FMCG industry. It provides marketing solutions for major companies in both consumer and industrial sectors.

The position

The Business Development Executive’s primary role is to generate new business revenue and maximise sales revenues from both existing and new clients.  Initially this role will involve as well as cold calling, emailing, on-line demonstration of Euromonitor’s Passport Database, customised research discussions and face-to-face meetings with companies in your own area of responsibility.  We practice consultative selling techniques which require both in-depth understanding of our complex products and an ability to gain a clear understanding of what an individual client’s needs are.

Key Responsibilities

• Prospecting and networking to grow target list within territory by identifying and contacting new companies within your portfolio
• Bringing in new business for the Company through telephone calls, mail/e-mail and face-to-face meetings with potential clients. Following up leads from all sources
• Identifying and acting on opportunities for revenue growth: generating leads and cold calling as necessary
• Undertaking company research
• Conceptualising and implementing marketing activities for the department
• Working closely with the research team and sales team in other Euromonitor offices
• Providing research support; consulting and advice to clients in your territory

We are looking for a sales – orientated and driven person, ideally from within an on-line information marketplace with at least 2 years’ experience of selling in publishing, media, on-line information or consulting.

• Autonomous.
• Willingness to learn and determination to succeed
• A creative and proactive approach to selling
• Excellent communication, presentation and selling skills, with attention to detail
• Experience in dealing with Chinese companies and MNCs across multiple industries
• Fluency in oral and written English, and Cantonese
• able to demonstrate strong rapport building skills and the ability to deal with people at all levels

Are you passionate about driving brand awareness and engagement across diverse APAC markets?

Do you thrive in a dynamic, results-oriented environment?

Ready to lead impactful marketing campaigns while working closely with global and regional teams?

Ready to collaborate with cross-functional teams to create effective content and messaging tailored to various industries and regions?

Key Responsibilities

Strategy development: Develop regional marketing strategies aligned with overall company objectives, targeting specific segments and maximising market opportunities. With localisation being a key to our success, being able to implement and orchestrate our regional and country marketing plans through compelling campaigns that attract new clients and engage our existing ones is essential.

Budget management: Create and manage the regional marketing budget, allocating resources effectively to achieve desired outcomes within financial constraints and maximise ROI.

Campaign planning and execution: Drive the planning, development and execution of marketing campaigns in the region to generate brand awareness, engage target audiences and drive sales. Conceptualise and execute the campaigns across the prospect and customer lifecycle. Ensure the integrated marketing campaigns and initiatives work across various channels, including digital, social media, traditional media, events and sponsorships.

Market research and analysis: Conduct market research to understand customer needs, competitor activities and industry trends. Analyse data to identify market opportunities and adjust strategies accordingly. Leverage global content to develop a localised marketing program to grow engagement in APAC. Stay abreast of industry trends, emerging technologies and best practices in brand management and marketing. Recommend innovative approaches to enhance brand visibility and relevance within the region.

Product positioning and messaging: Develop clear and compelling messaging and positioning of products and services to differentiate them in the marketplace and address customer needs. Establish positioning, identify target audiences and develop marketing plans with specific objectives across different channels and segments.

Team management: Lead and develop a small regional marketing team, providing guidance, setting goals and ensuring they have the necessary resources and support to achieve objectives. Collaborate and align with other marketing teams especially Digital Marketing, Product Marketing and Content Marketing to ensure marketing programs are completed successfully.

Brand management: Maintain brand consistency across all marketing activities within the region and ensure adherence to brand guidelines in promotional materials and communication. Champion brand guidelines and ensure consistency in brand messaging, tone and visual identity across all marketing touchpoints and channels.

Performance analysis: Track, analyse and report back on marketing campaign performance with KPIs to measure success and identify areas for improvement. Provide reports and insights to management. Use the insights to optimise marketing strategies and tactics.

Stakeholder management: Build and maintain relationships with key stakeholders, such as regional sales teams, external agencies, vendors and industry partners, to drive collaboration and support marketing strategies.

• At least 5 -7 years of B2B marketing / campaign management experience. Regional exposure would be great!
• Good balance of personal initiative and a true team player, along with a positive, proactive and energetic approach to marketing and growth.
• A confident and articulate marketer with excellent and flexible communication, content and copywriting skills.
• Fluent written and spoken English.
• Thorough understanding of and experience with the marketing mix including segmentation, targeting and positioning.
• CRM management and marketing automation experience, ideally Salesforce and Marketo.
• Track record of working closely with sales teams to generate measurable leads.
• Excellent analytical skills with the ability to interpret data, generate insights and make data-driven decisions.
• Exceptional communication and interpersonal skills, with the ability to collaborate with cross-functional teams and influence stakeholders at all levels.
• Highly organised with excellent project management skills and the ability to manage multiple priorities in a fast-paced environment.

International: not only do we have a very multinational workforce in each office, dealing with our 16 offices worldwide daily. With 16 offices globally there are regular opportunities for international transfer.

A nurturing culture promoting flexibility and accountability: Providing a culture for ambitious team members to grow in their career having appropriate work-life balance is critical in our values. We offer flexible hours, hybrid work from home and office as well as 15 working days from anywhere in the world. We also focus on productivity by having rules such as free-meeting Fridays and shorter working hours in the summer on Fridays.

Committed to making a difference: We think that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities.

Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our managers and directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.

Brief overview of the role

Euromonitor International is seeking an energetic and highly organized Admin & HR Officer to join our team on a part-time basis. You will play a key role in supporting the day-to-day administrative and HR operations of our company. This is an exciting opportunity for someone who is passionate about both administration and human resources.

Work schedule: Part-time role, 3 days per week (Tues, Wed & Thurs)

Key Responsibilities

Administrative Duties

• Manage and maintain office supplies and inventory, ensuring all necessary items are replenished in a timely manner.
• Coordinate and schedule meetings, appointments, and travel arrangements for company executives.
• Handle incoming and outgoing correspondence, including mail, emails, and phone calls.
• Prepare and distribute documents, memos, and reports as required.
• Support the onboarding process for new employees, including paperwork, orientation, and training coordination.
• Assist with event planning and coordination, including booking venues, arranging catering, and managing RSVPs.
• Manage office facilities and equipment, ensuring they are properly maintained and serviced.

HR Support

• Assist with the recruitment process by screening resumes, scheduling interviews, and conducting reference checks.
• Support the performance management process by maintaining records, assisting in the preparation of performance appraisal documents, and tracking employee progress.
• Manage employee records and databases, ensuring all information is up-to-date and accurate.
• Assist with employee onboarding and offboarding processes.
• Maintain and enforce HR policies and procedures, ensuring compliance with relevant laws and regulations.
• Provide general HR support and assistance to employees, answering their queries and guiding them on HR-related matters.

• Part-time role, 3 days per week
• Previous experience in a similar administrative or HR role is preferred
• Excellent organizational and time management skills
• Strong attention to detail and accuracy
• Effective communication and interpersonal skills
• Proficiency in Microsoft Office Suite
• Ability to handle confidential information with professionalism and discretion
• Legal right to work in the Australia, based in Sydney

International: not only do we have a very multinational workforce in each office, dealing with our 16 offices worldwide daily. With 16 offices globally there are regular opportunities for international transfer.

A nurturing culture promoting flexibility and accountability: Providing a culture for ambitious team members to grow in their career having appropriate work-life balance is critical in our values. We offer flexible hours, hybrid work from home and office as well as 15 working days from anywhere in the world. We also focus on productivity by having rules such as free-meeting Fridays and shorter working hours in the summer on Fridays.

Committed to making a difference: We think that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities.

Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our managers and directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.

Brief Overview of the Role:
You will be responsible for targeting new corporations that includes Consumer goods, services and any non government corporations based in Japan.

You should be a highly self-motivated sales professional with a proven track record of selling in the business-to-business arena and have the tenacity, drive, commercial awareness and persuasiveness to find the right contact and sell the benefits of our products.

As this role involves selling global solutions to large, multinational companies, you will be skilled in networking within a target company and bringing together the needs of customer personnel into collective service solutions.

This represents a significant opportunity for someone looking for a diverse and in-depth international sales role, targeting senior management in customer organisations.

Key responsibilities

• To identify new prospects, to create new business within designated sales territory, including:
• Understanding the systems and industries being sold to
• Cold calling and making initial contacts and introductions to Euromonitor and our range of market analysis products and consulting capabilities
• Understanding the structure of target companies to make the most of sales opportunities
• Penetrating the companies and networking to all key decision makers and influencers
• Giving online demonstrations of our database and related systems to target personnel
• Making tailored proposals, negotiating and closing deals
• Making face-to-face pitches to key personnel at potential customers in Japan
• Working closely with the consulting team in developing customised solutions for clients

• At least 4 years of proven experience of business development, market research, consulting, account management and/or industry analyst experience
• Strong communication and diplomacy skills
• Self-motivated and organised
• Proven success in client management and achieving revenue goals
• Demonstrable business and consultative and cross-selling acumen
• Highly organized with strong attention to detail
• International perspective
• Excellent negotiation and communication skills
• Language skills: Native Japanese and fluent in English (TOEIC865 or more)

Introduction

We are looking for a hands-on Lead Architect who is extremely passionate and versatile in learning new technologies very quickly and contributing at the strategic and tactical level. Some of the key responsibilities of the Lead Architect include working with a globally distributed Architecture Team to ensure you are all aligned with the strategy we are pursuing. At a Product team level, we expect you to be promoting a scalable architectural vision and strategy adhering to modern practices, and conducting high-level risk assessment and impact analyses, to safeguard our architecture governance and compliance, including non-functional requirements.

Overview of the role

Reporting to the Chief Architect, you will have technical ownership and lead on end-to-end architecture and solution development right from technology evaluation, running POC’s and seeing them through to Production, while working very closely with engineering and product teams influencing technical decisions, features, and the roadmap.

We expect you as the Lead Architect to establish a strong understanding of the overall application portfolio, business priorities and success measures to design solutions using PaaS and SaaS components, in a DevOps/CI-CD environment using coding practices adhering to SOLID principles and Clean Architecture.

The Lead Architect building a strong relationships with our Technical Lead, Product Manager and Business Analyst is of utmost importance, as this is the group that will ensure business goals are met.

You will Research, Evaluate, and Prototype new technologies, tools, and products.

• Ensure all solutions exhibit high levels of functional and non-functional quality.

• Develop deep relationships with key decision-makers, be an evangelist with customers, partners and external communities.

• Collaborate with stakeholders to gather requirements and define solution architecture.

• Maintain deep technical skills in key relevant areas and develop a good awareness of trends and competitive insights, while sharing this knowledge with the technical community.

• Provide technical guidance and leadership to other architects and developers.

• Lead the design and development of technology solutions that meet business needs.

• Participate in Design and Code Reviews, to ensure a high degree of quality and to ensure Standards, Patterns, and Architecture are maintained.

Skills / Proficiencies required

• Extensive experience in full stack software development, with minimum 80% hands on development contribution.
• Solid experience of the Azure cloud platform, and other cloud stacks.
• Experience with Azure Data Factory or Azure Synapse Analytics and Azure CosmosDB
• Feels comfortable with containerization and container orchestration with Kubernetes, preferably within a Microservices architecture.
• Expertise in C# and modern .NET.
• Skilled in cloud-based database technologies.
• Working knowledge of application security, performance, and resiliency.
• Experience with Angular and/or other frontend technologies (ReactJS/NodeJS).
• Good understanding of identity standards (OAuth, OIDC, SAML).
• Experience leading technical teams and managing projects.
• Deep understanding of enterprise architecture patterns, methodologies, and tools.
• Strong knowledge of cloud computing, microservices, APIs, and data platforms.
• Demonstrated ability to solve complex technical problems and deliver quality solutions.

About You

• You have a collaborative spirit and can work well in a changing, fast-paced environment while showing traits of empathy, humility, and respect for others.

• You have the ability to guide and provide leadership to others and set strong examples.

• You are a practitioner of Agile software development and can navigate the processes of a product and software team.

• You communicate clearly and can engage with confidence at both a technical and stakeholder level.

• You love learning from others and can elevate people to your level of knowledge.

• You understand the challenges of cloud-native, and multi-cloud architectures.

• You stay up to speed on new technologies and introduce them to other team members.

• You have a continuous improvement mindset and understand the importance of not letting analysis paralysis creep in when ambiguity is present.

• You act as both a mentor, as well as an evangelist – bringing others to a deeper understanding of a given technology or best practice.

#LI-HYBRID

#LI-RP1

• We act with integrity
• We are curious about the world
• We are stronger together
• We seek to empower
• We find strength in diversity

International: not only do we have a very multinational workforce in each office but we are all dealing with our 16 offices worldwide on a daily basis.

Hardworking but sociable: our staff know how to work hard but also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socializing including frequent after work meet ups, summer and Christmas parties and a whole range of sports and other groups to be involved with.

Committed to making a difference: We think that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities.

Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our managers and directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.

#LI-JL1

Role Overview:

The Customer Support Executive is ideal for a recent graduate, school leaver or experienced administrative/support professional looking to join an International Research Company, where they will be primarily responsible for supporting our customers with their online queries regarding content and purchasing of reports and the facilitations of leads for sales teams.

The Customer Support Executive’s role is to contribute to the team’s work of driving brand awareness and online revenue, specifically focusing on assisting visitors to the site, answering questions on our products and services and increasing conversion rates. If you see yourself as a great communicator who is tenacious and customer focused then this could be the role for you.

Support is primarily delivered through direct communication with our clients in real time and by email.  Customer Support Executives are required to be become experts on the complete product portfolio, have excellent communication skills and a helpful nature, when answering a wide range of often complex questions from business leaders, prospective clients and visitors to the website.

The successful candidate will be part of an international team across three key time zone locations (APAC, EMEAI, Americas) that allows Euromonitor to offer our clients 24 support.

Key responsibilities:

• Real time online client and order support, answering client questions on Euromonitor International’s products, services and methodology.
• Assisting with client queries, making suggestions for purchases and solving any issues related to purchasing.
• Liaising with industry research teams with questions or feedback as necessary.
• Online order processing and facilitation of order completion.
• Monitoring incoming queries and providing support.
• Updating Salesforce in regards to all client engagement.
• Contributing to an internal knowledge base of frequently asked questions, both research and purchasing related.
• Identifying potential for opportunities and lead generation.

• Min 1-2 years of working experience, preferably in customer support roles
• Excellent communication skills
• Customer service experience
• Ability to identify customer requirements and identify suitable products to meet their needs
• Fluent written and spoken English, with additional languages an advantage
• Experience working with Microsoft O365 products
• Good organisational and time management skills
• Tenacity and keen attention to detail
• Ability to work under pressure and prioritise workloads
• Degree level education
• Experience of website administration an advantage

International: not only do we have a very multinational workforce in each office, dealing with our 16 offices worldwide daily. With 16 offices globally there are regular opportunities for international transfer.

A nurturing culture promoting flexibility and accountability: Providing a culture for ambitious team members to grow in their career having appropriate work-life balance is critical in our values. We offer flexible hours, hybrid work from home and office as well as 15 working days from anywhere in the world. We also focus on productivity by having rules such as free-meeting Fridays and shorter working hours in the summer on Fridays.

Committed to making a difference: We think that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities.

Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our managers and directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.