Total 3 job vacancies by Chj Singapore Pte Ltd

CHJ Technologies is a fast growing Internet security solutions company in Singapore and Asia.

At CHJ Technologies, we will give you the opportunity to drive the business the way you want to, and be involved in the decisions that matter. We reward our colleagues with better opportunities to grow, and nurture them to take on management roles and regional assignments.

We are looking for an individual with a passion for impact, technology and growth. A strong individual and team player with a positive attitude in our work culture. A strong leader who can implement change, bring new ideas to the table, and quickly establish rapport with the team.

At CHJ Technologies, we grow together!

Job scope and deliverables will be as follows:

· Develop the go-to-market multi-channel strategies to establish, engage, nurture, grow and deepen relationships

· Develop and execute a strategy and integrated marketing plan to generate leads for sales and build awareness for our Cyber Security solutions in Asia

· Create and maintain a portfolio of customer success stories, references, and recommendations

· Develop and execute go-to-market Territory plan for services and revenue measured.

· Field-based sales-presenting to senior audiences & engaging with multi-stakeholders

· Works cross functionally with product, engineering, design, marketing, sales and services to create and execute on growth projects.

· Develop inbound and outbound marketing campaign and execute generated leads to drive activation, retention, engagement and revenue.

· Develop and identify target accounts through strategic outreach for outbound sales campaign

· Understanding and ability to implement data driven approach to create ideas and execute projects.

· Aptitude to learn technical concepts/terms

· Ability to manage multiple tasks/projects simultaneously

· Manage all outstanding tickets for our customers on our Zen-Desk based support email system to ensure high Service Level Agreement (SLA)

· Manage and monitor customer support maters on other tools (phone/ email/ etc)

· Assist and respond to customers helping them navigate, create and scale the service to realize the full promise.

· Schedule out responsibilities for monitoring tickets during weekends or public holidays when necessary.

· Manage office IT server and computer infrastructure, with support from our vendors

· Manage all other documentation required in the back-office

· Other adhoc duty

Career Level Junior/Middle

Industry Information Technology

Sales / Customer Service / Business Development > Customer Service

Job Function Executive

Sales / Customer Service / Business Development > Others

Job description:

• Maintain a metrics-driven and solution-oriented approach to deliver a world-class service experience.
• Co-develop and co-execute strategic initiatives.
• Lead, mentor, and coach team members to achieve their full potential.
• Handle the recruitment, onboarding, and training of new team members.
• Foster cross-team communication between Support, Product/Engineering, Marketing and Sales.
• Promote team collaboration with other Support managers and teams.
• Partner closely with Account Management Teams to ensure a seamless customer experience.
• Facilitate the implementation of new processes to enhance customer support.
• Address critical customer escalations and manage stakeholder expectations, providing senior management with resolution plans.
• Collect and analyze support metrics to drive continuous improvements.
• Ensure proactive and high-quality ticket and incident management.
• Responsible for weekly reporting, including team metrics, customer trends, issues, and requests.
• Contact customers proactively to ensure the highest level of service satisfaction and develop and implement a corrective action plan, to avoid potential churn
• Aptitude to learn and grow.
• Manage and maintain back office infrastructure with vendor support.
• Manage and support various productivity initiatives.
• Other ad-hoc responsibilities.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business Analytics, or a related field.
• 3-5 years of relevant experience in cybersecurity/technology preferred.
• Familiarity with DDos, WAF, CDN, Cyber Threat Intelligence, and Bespoke Monitoring is an advantage.
• Training will be provided for candidates with limited prior experience.

Job description:

● Manage outstanding tickets pertaining to our services via email and phone

● Facilitate customers on-boarding process

● Manage scheduled reports and customer records (including contact list and subscription details)

● Manage office IT infrastructure with support from our vendors

● Manage all other documentation required in the back office