Total 9 job vacancies by Charlie Pym

IT Field Engineer | North West Sydney Your new company Join a dynamic team at an innovative company, offering a unique opportunity for an IT/field Engineer. This is a permanent position based in Northern Sydney and provides a flexible working environment that allows you to work from home one day per week. Your new role
You will be a pivotal member of the field engineer team to drive technical discussions and implementation to help develop new business and maintain existing clients.
What you'll need to succeed

Previous experience working as an IT Field Engineer.
Previous experience working for an MSP is highly desirable.
Proficient in managing support tasks in an M365 setting
Hands-on experience with System Center Configuration Manager (SCCM) and Intune
Previous experience with Windows Autopilot Registration Service and Google Zero Touch Enrolments
A valid driving licence and personal vehicle are required.

What you'll get in return

Excellent salary package ranging from $90k-$120k + super
Working from home 1 day per week
Dynamic Collaborative working environment
Global leading organisation

What you need to do now

If you're interested in the job click "apply now" to forward an up-to-date copy of your CV to charlie.pym@hays.com.au or call me on 0292492278. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career.

Please click here to apply.

Senior Technical Support Officer | Sydney CBD Your new company
An exciting new opportunity is available for a Senior Technical Support Officer at a market leader in the financial services sector. This is a permanent position, located in the Sydney CBD and offers a dynamic, collaborative working environment.
Your new role
As the Senior Technical Support Officer, you will be essential in implementing the firm's technological strategy and ensuring its systems are secure and fully operational. You will support an external service provider, focused on maintaining and enhancing the IT infrastructure. Your expertise in managing and implementing technology solutions will help advance the firm's goals and maintain its innovative edge, making you a vital asset to our team.
What you'll need to succeed

Previous experience providing level 1-3 support for a professional services firm
Proven experience with Microsoft 365 (M365) platform.
Hands-on experience with Zero or a similar system.
Experience troubleshooting and fixing hardware issues
Strong understanding of basic networking principles (e.g., TCP/IP, DNS, DHCP).
Relevant certifications (e.g., Microsoft Certified: ITIL, CCNA) are a plus

What you'll get in return

Salary package up to $120k for the right candidate
Opportunities for career growth and advancement
Collaborative and team-oriented environment
Recognition and rewards for outstanding performance
Modern and well-equipped office facilities
Diverse and challenging projects
Opportunities to work on cutting-edge technologies

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to charlie.pym@hays.com.au . If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Please click here to apply.

Systems Engineer | MSP | North Sydney Your new company
An exciting new opportunity is available for a Systems Engineer at a Market Leading Managed Service Provider. This is a permanent position located in North Sydney, that allows you to work from home up to 2 days per week.
Your new role
The primary objective of this role is to retain existing clients by ensuring they have an exceptional experience. The role involves meeting clients' expectations and delivering on all commitments in a professional and timely manner.
What you'll need to succeed


Previous experience in a similar role for a Managed Service Provider.


Security & Compliance (Huntress, SOPHOS), Microsoft 365 (Azure, (Entra), Rewst,365 migrations), Sentenial One, Networking, (Fortinet, Unifi, Cisco), & Unifi/Ubiquiti.


Hypervisor management experience (Hyper-V, VMWare)


Experience managing private/public cloud technologies


Must have an Australian Driving license


What you'll get in return


Work from home 2 days per week


Excellent salary package + company car


Excellent career growth opportunities


Flexible working hours


Dynamic collaborative working environment


What you need to do now
If you're interested in the job click "apply now" to forward an up-to-date copy of your CV to charlie.pym@hays.com.au or call me on 0292492278. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

Systems Engineer | MSP | North Sydney Your new company
An exciting new opportunity is available for a Systems Engineer at a Market Leading Managed Service Provider. This is a permanent position located in North Sydney, that allows you to work from home up to 2 days per week.
Your new role
The primary objective of this role is to retain existing clients by ensuring they have an exceptional experience. The role involves meeting clients' expectations and delivering on all commitments in a professional and timely manner.
What you'll need to succeed


Previous experience in a similar role for a Managed Service Provider.


Security & Compliance (Huntress, SOPHOS), Microsoft 365 (Azure, (Entra), Rewst,365 migrations), Sentenial One, Networking, (Fortinet, Unifi, Cisco), & Unifi/Ubiquiti.


Hypervisor management experience (Hyper-V, VMWare)


Experience managing private/public cloud technologies


Must have an Australian Driving license


What you'll get in return


Work from home 2 days per week


Excellent salary package + company car


Excellent career growth opportunities


Flexible working hours


Dynamic collaborative working environment


What you need to do now
If you're interested in the job click "apply now" to forward an up-to-date copy of your CV to charlie.pym@hays.com.au or call me on 0292492278. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

Level 2/3 Engineer | Northern Sydney | MSP Your new company
An exciting new opportunity is available for a L2/3 Desktop Engineer at a Managed Service Provider. This is a permanent position based in Northern Sydney and offers a dynamic, collaborative working environment.
Your new role
The successful candidate will play a crucial role in providing technical support, managing projects with Intune and Essential 8 framework, ensuring the reliability and security of the organisations' IT systems.
What you'll need to succeed

Proven experience with Microsoft Intune and the Essential 8 framework (or similar).
Strong background in backup documentation and backup testing.
Previous experience working in an M365 environment.
Demonstrated experience providing Level 2/3 technical support.
Project management experience, with the ability to handle multiple projects simultaneously.
Experience creating and maintaining comprehensive backup documentation and performing regular backup testing.

What you'll get in return

Opportunities for career growth and advancement
Supportive and inclusive work culture
Training and development programs
Collaborative and team-oriented environment
Recognition and rewards for outstanding performance
Modern and well-equipped office facilities
Diverse and challenging projects
Opportunities to work on cutting-edge technologies

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to charlie.pym@hays.com.au If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Please click here to apply.

L2 Support Engineer | Western Sydney | Permanent Position Your new company
An exciting new opportunity is available for an L2 Support Engineer at a Market Leading Managed Service Provider. This is a permanent position, located near Parramatta and offers a modern onsite working environment and excellent opportunities for career development.
Your new role
As a key member of the support team, you will provide Level 2 technical expertise. Your role will involve managing complex and critical issues, requiring a deep understanding of systems, infrastructure, and advanced troubleshooting techniques. Additionally, you will serve as the escalation point for Level 1 Helpdesk Technicians.
What you'll need to succeed

Provide Level 2 technical support and expertise.
Manage and resolve complex and critical issues.
Experience with Microsoft 365, including Office 365, Teams, SharePoint, and Exchange.
Proficient in Active Directory management and troubleshooting.
Apply basic networking principles; CCNA certification is a plus.
Serve as an escalation point for Level 1 Helpdesk Technicians.
Prior experience in a Managed Service Provider (MSP) environment is highly desirable.

Utilise advanced troubleshooting techniques to diagnose and resolve technical problems What you'll get in return

Free parking
Opportunities for career growth and advancement
Supportive and inclusive work culture
Training and development programs
Collaborative and team-oriented environment
Recognition and rewards for outstanding performance
Modern and well-equipped office facilities
Diverse and challenging projects
Opportunities to work on cutting-edge technologies

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to charlie.pym@hays.com.au. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

IT Support Officer | Sydney CBD | Up to $80K + super Your new company
An exciting new opportunity is available for an IT support Officer at a market-leading law firm. This is a permanent position, located in the Sydney CBD and gives you the option to work from home up to 2 days per week.
Your new role
In your new role, you will be responsible for the following:


Help Desk Support: Assist staff with IT-related enquiries.
User Onboarding and Account Maintenance: Set up and manage user accounts across all systems.
User Induction/Training Workshops: Conduct training sessions for new users.
Intranet Maintenance: Assist in maintaining the firm's intranet.
Hardware Support: Deploy, maintain, and troubleshoot desktops, laptops, tablets, printers, and mobile devices.
Dictation and Audio Transcription: Manage and troubleshoot issues related to dictation.
Document Management System (iManage): Maintain and troubleshoot iManage-related issues.
Video Conferencing Setup: Assist with interstate video conferences.
Standard Operating Environment (SOE) Deployment: Help maintain and deploy the firm's SOE.
Issue Escalation: Escalate unresolved issues as needed.

What you'll need to succeed


Experience providing Level 1/2 technical support for desktops, laptops, Printers and other end-user devices in a Microsoft environment.


Experience with AD, Office 365, Sharepoint, MS Teams, and Azure


Experience troubleshooting problems with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Windows OS, and other Microsoft tools (Teams, SharePoint, OneDrive)


Previous experience with document management systems (iManage or equivalent) is highly desirable.


What you'll get in return

9.5 day working fortnights
Work from home up to 2 days per week
Supportive and inclusive work culture
Training and development programs
Collaborative and team-oriented environment

What you need to do now
If you're interested in the job click "apply now" to forward an up-to-date copy of your CV to charlie.pym@hays.com.au. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



Please click here to apply.

IT Service Delivery Manager | Western Sydney Your new company
An exciting opportunity is available for an IT Service Delivery Manager at a government organisation. This is a permanent position, located in Western Sydney and offers a flexible working arrangement.
Your new role

The IT Service Delivery Manager primary responsibility is to oversee the seamless provision of technology services and manage Service Desk operations for the organisation. Your focus will be on delivering high-quality and timely customer service, effectively meeting business needs while maintaining cost efficiency. Additionally, you will play a crucial role in supporting the Council's cyber security posture and risk program.
What you'll need to succeed

Experience maintaining an ITIL-compliant service desk for incident and problem management.
Experience managing cyber security operations and cyber security capability
Experience receiving, logging and reporting on incoming service requests, ensuring regular communication with customers.
Apply judgement and skills to provide Service Desk services, identify problems, and take action for resolution.
Proven experience creating user guides and self-serve solutions, introducing capabilities for stakeholders.
Keep the Service Desk up to date with new technologies and the latest procedures.
Provide coaching, support, and direction to team members.
Ensure compliance with relevant legislative and statutory requirements, industry codes, practices, and standards.
Assist the ICT Operations Manager and Finance Business Partner in preparing the annual budget.
Manage the budget for allocated Cost Centres/Projects.
Analyse budget data and identify/report on trends.

What you'll get in return

Opportunities for career growth and advancement
Working from home option
Salary package up to $155k + super

What you need to do now
If you're interested in the job click "apply now" to forward an up-to-date copy of your CV to charlie.pym@hays.com.au or call me on 0292492278. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

Security Engineer | Work from home | Sydney CBD Your new company An exciting new opportunity is available for a Security Engineer at a SME Consultancy. This is a permanent position, located in the Sydney CBD and gives you to option to work from home up to 3 days per week. Your new role In your new role, you will be responsible for playing an integral role in protecting the company's information systems' integrity, confidentiality, and availability. You will be proficient in securing, managing , and administering the company's network infrastructure is crucial in protecting it from cyberattacks and reducing the risk of security breaches. What you'll need to succeed

Experience with ISO 27001 compliance and external ISO Audit.
Quarterly Internal Audit and ISMS metric
Maintenance of asset register, risk register, obligations register, incident, and improvement registers.
Security Applications including DarkTrace, CrowdStrike, FortiAnalyzer, firewalls, VPN, email filtering, Incident Response: Remediation and Escalation of alerting
Experience with Active Directory, GPO, SharePoint, and ACL Management.
Previous experience with Vulnerability management, vendor score monitoring, Cyber security score management
Cloud platform management (Azure, AWS, GCP).
Creation of KB articles/documentation.

What you'll get in return

Competitive salary and benefits package
Opportunities for career growth and advancement
Supportive and inclusive work culture
Training and development programs
Collaborative and team-oriented environment
Recognition and rewards for outstanding performance
Modern and well-equipped office facilities
Diverse and challenging projects
Opportunities to work on cutting-edge technologies

What you need to do now If you're interested in the job, click "apply now" to forward an up-to-date copy of your CV to charlie.pym@hays.com.au or call me on 0292492278. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.