JP - AS Senior Customer Support
Full-time
Senior Executive
10 months ago
Be the main contact for Artist Services team for the delivery of artistic audio and video content and for the resolution of operational prob.....
- Be the main contact for Artist Services team for the delivery of artistic audio and video content and for the resolution of operational problems on artistic content, payment of royalties, reporting, management of copyright in compliance with our SLAs
- Train and onboard our artists on Believe tools
- Participate to the marketing and promotion strategies in order to best deploy our artists’ album releases
- Advise Projects Managers on operational feasibility of marketing activities
- Be a proactive force to improve processes and internal support tools
- Collaborate in the enrichment of our knowledge base by writing articles and by identifying new relevant subjects in order to improve Support team
- Propose ways of operational deployment
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