Overview:
Top global hedge fund seeks a talented, energetic self-starter for a Desktop Support Engineer position. Candidate must have a minimum of 5 years’ experience supporting MS Windows Desktop/Server environments leveraging the latest tools and concepts in order to provide exceptional service delivery across the enterprise. The optimal candidate will be process driven and have a diverse technology background with a desire to learn and become the best. A basic understanding of financial markets and trade lifecycles is a plus. The candidate must be an exceptional problem solver and a very strong communicator with the ability to multitask.
In the role of Desktop Support Engineer, the employee responsibilities will include:
· Provide global end-user and desktop support in a fast-paced environment (includes all offices, remote and executive leadership support)
· Office 365 applications and Windows 10 operating system support
· Microsoft Active Directory and Office 365 Exchange Online management
· Citrix Cloud/Microsoft Azure VDA/VDI platform management and support
· HP Workstation, HP Thin Client, Lenovo laptop management and support
· Cisco VoIP phones, Cisco Unified CM and Cisco Unity Connection Administration
· Mobile device (iOS, Android) support managed through MDM platform (MobileIron)
· Supporting video conferencing systems (Zoom, Neat, Poly)
· Supporting Market Data Applications (Bloomberg Anywhere/Terminal, etc.)
· Basic Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity problems, etc.)
· Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service Desk
· Office moves and build outs
· Device inventory and asset management
· Employee onboarding/offboarding
QUALIFICATIONS & REQUIREMENTS:
In order to effectively represent the Company and communicate with clients, the employee must be someone who has:
· Minimum 5 years desktop support experience at hedge fund or investment advisor
· Exceptional customer service with strong written and oral communication skills
· Strong drive and passion for technology and self-development
· Strong problem-solving skills, high attention to detail and quick to learn both user and system environments
· Ability to work independently and multi-task
· Keen attention to detail, with commitment to follow through and follow-up
· Extensive understanding of desktop support standards and best practices including related hardware and software
· Experience supporting mobile devices
· Experience supporting remote users and troubleshooting remote VPN/VDI connections
· Knowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is a plus
· Travel may be required across all office locations for coverage and/or initiatives
Don’t have all of the skills listed above? Have extra skills you think are important that we haven’t thought of? Please, let us know by applying and telling us a bit more about yourself and why you think you’re qualified!