Total 45 job vacancies by Aon Singapore Pte. Ltd.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Supervisory Role

• Coach a team of client facing staff, within pillar supported by Client Services Associate Director and hold direct responsibilities over their deliveries, inclusive of mentoring and formal evaluation processes.
• Demonstrate leadership qualities and provide feedback to team under management
• Able to balance multiple responsibilities and tasks to deliver high quality results

Consulting

• Ensure smooth implementation of all client-related initiatives
• Champion Aon United collaboration across other solution lines
• Hold direct client relationship with all Corporate client's revenue >$50K and any high-touch regional/global clients
• Actively sought market intelligence around clients' needs and competitors' development and develop strategies to retain and grow clients.
• Support the team by participating in business meetings of complex clients and ensure the team prepare meeting minutes and follow-up on open items till closure.

Service Delivery

• Support Client initiatives and drive strategic engagement with clients
• Maintain professional relationship with internal stakeholders including local market colleagues, regional and global teams
• Create and maintain strong relationships with key external vendors including insurers and specialty providers
• Ensure strong collaboration between Client Services and the rest of the functional (eg. Broking, Claims, Flex, Admin) Teams in delivering distinctive client value
• Develops and manages client retention and/or growth strategies to ensure revenue and profitability agenda are met
• Ensure team is able to hold client relationships and deliver service within clients' expectations
• Work on issues and develop conclusions to execute solutions that impact clients and department
• Ensure prompt payment by clients and credit control position of Team is within acceptable range
• Act as escalation point for all clients
• Tight governance of peer review process to ensure high standards of clients' deliverables and minimise incidence of error and omissions

How this opportunity is different

The Client Services Senior Manager will work closely with Client Services Associate Director in coaching a team of client facing staff focusing on driving client retention, growth strategies and achieve

organizational outcomes. The Client Services Senior Manager will champion all client-related initiatives

and ensure the team delivers distinctive client values by providing a holistic approach to benefits consulting. He/she is required to hold direct client relationship with all Corporate client's revenue >$50K and act as the escalation point for all clients.

.

Skills and experience that will lead to success

• Minimum regulatory requirements (BCP, PGI. CommGI, HI, M5, M9) for registration as Broking and FA rep with MAS
• Vast experience as a consultant or account manager in the Health & Benefits Industry, working with multinational clients across sector
• Client management experience, analytical, critical thinking, problem solving skills required
• Ability to handle and influence key stakeholders internally and externally
• Self-disciplined and organised
• Inter-personal skill and focus on service excellence
• Proficient in Microsoft Office applications including Word, Excel, PowerPoint

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Strategy

• Lead the setting of the cyber incident management and claims handling proposition and drive execution of this strategy across Asia Pacific.
• Collaborate with Cyber Solution and Specialty leadership across sub-regions to agree client priorities and implement effective and tailored client-engagement strategies.

Client

• Onboard Aon clients into the cyber incident management and claims proposition, including guiding clients through vendor selection.
• Drive client incident preparation through facilitating planning workshops and Cyber Incident Management and Claims Tabletops.
• Support Aon clients triage new cyber incidents and activate appropriate response options and vendor capabilities.
• Lead insurer coordination to resolve any coverage issues and create bespoke coverage solutions in collaboration with Financial Lines claims advocacy colleagues, Claims Preparation teams, and cyber brokers.

Network

• Lead dialogue with insurers on claims protocols, performance, and expectations.
• Build relationships with the broader incident management marketplace, including breach coach counsel, forensic investigators, loss adjustors, and relevant solutions providers.
• Support internal DAU activity and industry networking to heighten awareness of the team and proposition.

How this opportunity is different

As the Cyber Claims and Coverage Leader for the Aon Cyber Solutions – Asia Pacific team, you will help empower results for our clients by helping them prepare for, respond to, and recover from cyber events.
This will be achieved by supporting clients throughout the cyber incident lifecycle to minimise loss and expediate claims outcomes, including managing complex coverage issues.
This role can be based in any of Aon’s main office hubs and report directly to the Head of Cyber Solutions for Asia Pacific.
This is a strategically critical client role for the Cyber Solutions business and a high-visibility position; you will be leading claims and coverage engagement in Asia Pacific, and as such, will become well known to the leadership and client-facing communities.

Skills and experience that will lead to success

• 8 years of direct experience in the cyber and risk industry.
• 5 years of direct experience in cyber incident management or claims services.
• Legal degree preferred.
• Ability to anticipate and respond to changing priorities and operate effectively in a dynamic, demand-based environment, requiring flexibility and responsiveness to client needs.
• Must be able to work collaboratively across teams and geographies.
• Comfort with intermittent periods of travel; evening and weekend hours.
• Exceptional work ethic; high level of professionalism and adherence to ethical standards.
• Strong written and oral communication skills, plus attention to detail.
• Substantial engagement with key stakeholders that will be critical to successful business development efforts including insurers, law firms, vendors, and clients.
• Previous experience operating in the Asia Pacific region.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Solve client’s strategic workforce challenges, through leverage of Talent, and where possible Health and Wealth, solutions to design and implement client solutions across multiple HR fields
• Accountable for projects to ensure they’re delivered with quality, accuracy and efficiency
• Manage a robust network both internally and externally to develop relationships and opportunities for the advisory team and the wider reward and Human Capital Business
• Working with Senior Leaders internally to support in project origination, proposal write-up and project delivery
• Support the development of thought leadership across our Advisory offering which ensures that we deliver the best of Aon to our clients.
• Shape, sell and lead bespoke and tailored solutions to our clients bringing together expertise from across Aon as appropriate. In this role you would be expected to as a subject matter expert lead in the commercial process
• Project management with a high degree of personal involvement in delivery as well as leading a project team where required to ensure that the project delivers against the clients needs and is commercially successful for Aon.

Skills and experience that will lead to success

• Technical experience in Total Reward, Rewards Analytics with potentially deep expertise in some specific areas.
• Experience leading and delivering significant projects.
• Ideally, proven sales experience and experience of mentoring and leading a team.
• Ability to collaborate well with colleagues across different teams and geographies in a fast-paced, consulting environment.
• Superior listening skills, the ability to develop insightful questions, and identify and implement the appropriate strategy to successfully address the client’s issues.
• Strong written and oral communication skills, for interactions with clients and colleagues
• Highly evolved analytical skills for interpreting data and integrating data to support decision-making
• Consistent track record of strong senior stakeholder level client relationship management and business development
• Commercial competence, with an ability to drive revenue growth

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

Senior Account Executive, Employee Benefits

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Develop strong client relationship and understand the needs of clients on employee benefits and ensure placement with clients’ selected insurer/program
• Understand and stay current on each client’s business situation, strategy and HR, risk and finance needs and upsell/cross-sell product that are suitable for their needs
• Stay abreast with the insurance markets development
• Conduct Pre-renewal and/or renewals meetings with clients
• Ensure renewal terms obtained are far and competitive by reviewing renewal terms and analysis of claims data
• Preparation of renewal documents such as renewal proposal, claim analysis, benchmarking exercise, communication decks, handbooks
• Conduct communication sessions on the benefits program to employees as well as to any partners who need to understand the program
• Handling of enquiries from both HR and employees
• Be responsible for any follow up on the employee movement and underwriting requirements for the accounts assigned
• Ensure prompt premium payment from accounts that are assigned

Skills and experience that will lead to success

• Degree or Diploma from a recognised university or polytechnic
• Minimum regulatory requirements (BCP, PGI. CommGI, HI, M5, M9) for registration as Broking and FA rep with MAS
• 2 to 5 years in the related experience
• Leadership skills required to manage teams
• Analytical, critical thinking and decision making
• Effective collaboration across departments and organization
• Ability to work under pressure and manage deadlines
• Positive, influencing and willing to embrace change
• Alignment to departmental and organizational vision and goals
• Self-directed growth and development
• Strong interpersonal and presentation skills will be an advantage
• Good skills on MS systems including Word, Excel, Powerpoint required

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Support Client Services Director in driving and delivery of client service strategy (include and not limited to leading renewal meetings, preparing and peer reviewing of reports and communication collaterals, conduct employees’ communication sessions/presentations)
• To develop and hold client relationships and deliver service within agreed scope of work
• Act as escalation point for all clients
• New Business (revenue below S$50,000) - to lead and drive plan design & program implementation with the BD team upon receipt of LOA
• Execute strategies to drive client profitability and cost efficiency, such as identification of opportunities to reduce time cost
• Ensure strong collaboration with Client Relations Team and the rest of the functional (eg. Broking, Claims, Flex, Admin) teams in delivering distinctive client value
• Ensure prompt payment by clients and credit control position of Team is within acceptable range

Skills and experience that will lead to success

• Diploma in any relevant discipline
• Minimum regulatory requirements (BCP, PGI. CommGI, HI, M5, M9) for registration as Broking and FA rep with MAS
• Minimum 3 - 5 years of experience as a consultant or account manager in the Health & Benefits Industry, working with multinational clients across sector
• Client management experience, analytical, critical thinking, problem solving skills required
• Ability to handle and influence key stakeholders internally and externally
• Self-disciplined and organised
• Inter-personal skill and focus on service excellence
• Proficient in Microsoft Office applications including Word, Excel, PowerPoint

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.

If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Support continued development of Aon’s newly released global physical climate risk tool, Climate Risk Monitor, to reflect client needs.
• Consider opportunities to grow capabilities within APAC Climate Risk Advisory based on market needs, e.g., nature/biodiversity, health, etc.
• Develop appropriate marketing materials and documentation for internal and external usage
• Support continued development of other climate risk related tools and analytics to support climate advisory activities
• Contribute to identifying and maximising market growth opportunities for climate risk advisory services in the APAC region based on market needs, such as evolving regulatory requirements in jurisdictions within APAC and responding to client demand
• Support Aon's broader view of risk analytics for insurance and commercial risk clients
• Support catastrophe loss model evaluation in Australia, New Zealand and Asia and work with Aon’s Impact Forecasting team to develop solutions for climate-conditioning these models
• Support the development of academic partnerships across the APAC region to build Aon’s reputation and advisory offering on climate in the region
• Support Climate Risk Advisory colleagues deliver on growing client demand for climate related advisory and analytics in the APAC region
• Collaborate with client account leads and the APAC Climate Risk Advisory team on strategies for introducing climate change solutions and impacts to risk capital clients
• Develop thought leadership material and support Aon's "source of truth" initiative for the APAC region with regards to robust, granular, and objective climate analytics
• Ensure representation from Aon at key industry and academic conferences by presenting on topics relevant to our clients and on panels, while also using the opportunity to engage with current clients and prospects

How this opportunity is different

This exciting role is a newly created position within our growing APAC Climate Risk Advisory (CRA) function. CRA is a cross-disciplinary group of natural catastrophe modellers, climate scientists, ERM experts, engineers and data scientists that provide an advisory service to support our clients’ understanding of the financial implications of physical climate risk to their business. In this role, you will play an integral part in accelerating Aon’s Climate Risk Advisory and associated product development across the APAC region. Your purpose will be to support property renewals, enhance advisory offerings, and improve value propositions for climate across risk capital. You will also contribute to strengthening Aon’s reputation as a trusted advisor on climate, through activities such as thought leadership and academic partnerships. This role will make both a significant contribution to developing and scaling Aon’s products and services that underpin our growing Climate Risk Advisory offering in the APAC region, while also having the opportunity to present results and develop solutions in front of clients.

Skills and experience that will lead to success

• Experience in coding or interacting with common data platforms such as Excel, SQL, R/Matlab/Python
• An understanding of climate science and proven experience building climate-related tools for client consumption or being able to address client problem statements through analytical solutions
• A strong communicator, with a consultative approach, that is able to present and clearly articulate complex analytical results to clients
• A creative and innovative mindset, bringing new ideas to grow revenue

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Client Relationship

• The Client Service Manager (CSM) acts as the prime point of contact in managing the largest Global client relationships in GBS and has the proven ability to manage small and medium clients globally. The CSM is responsible for developing sustainable business partnerships with clients and driving profitable client retention and profitable revenue growth. The CSM is actively expected to contribute to Client Management Leadership, GBS and broader OLB initiatives.
• The CSM is ultimately accountable for the delivery of all elements of the service provided to their client(s) including on-going administration, projects, change, revenue, and relationship. The CSM also responsible for improving quality in both the delivery of change and business as usual activities. Management responsibilities include and limit to the below.

Financial Management

• Accountable for billing and then making sure client meets their requirements, as well as invoicing and following up aged debt (invoices past payment date)
• Providing Global lead an update on finances for region.

Client Project Oversight / Documentation

• Accountable identifying Change Requests with client for regional items and ensuring processes are followed.
• Reviewing periodically portfolio of projects to make sure projects on track. Determine plans to bring back on track if not.
• Flagging risks within projects where appropriate. Accountable for Lessons learned where required.
• Flag and escalate risks.
• Responsible for ensuring all client information is documented in the standard format.

Skills and experience that will lead to success

• Strong relationship building skills.
• Experience of working with external clients and senior stakeholders.
• Ability to manage difficult conversations
• Strong understanding of Service Management
• Leadership skills.
• High proficiency in Japanese and English languages; Able to read, write and speak fluent Japanese and English as this role requires the person to support Japanese clients.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

What the day will look like

• Drive the negotiation and placement of insurance/reinsurance contracts, producing desktop & market quotations and lead terms, for the Specialty;
• Apply market expertise to design, deliver, innovate and place new/expanded business opportunities, renewals and mid-term adjustments and claims to improve market competitiveness, drive growth and optimal outcomes clients
• Partner with Aon resources (Sales & Marketing, Specialty Team, GBC network and in-Country teams) to deliver the widest practical range of insurance solutions and services to client.
• Complete contributions to tender responses for the Specialty to ensure timely submission and quality of reports
• Ensure implementation of broking excellence initiatives including: Client Promise; Sales / Cross Selling; Wording/Slip standardization; Standard Contracts; Data Quality; Broking operations process flow; Carrier / market engagements.
• Interface with the market and to secure optimum outcome for client risk coverage
• Help with Aon Inpoint engagements
• Contribute to key thought leadership content for our clients and markets, and demonstrate understanding and insight into the industry, clients, risks and solutions.
• Assist the team leader to implement growth strategy for the team
• Contribute to up to date marketing materials on carrier appetite and solutions available to Specialty clients;
• Contribute to regular "State of the Market" reports for the Specialty updating on market trends and losses relevant to the Specialty.
• Ensure knowledge and best practice approaches are captured, documented and shared to ensure resiliency in the broking function for the Specialty
• Responsibility to ensure that all broking / placement activity is in compliance with MAS regulations and Aon Company Policy and Guidelines.

Skills and experience that will lead to success

• Preferably 6 to 10 years of Insurance and/or Reinsurance market experience, in the Construction and Power and Renewable Energy Sector
• Goal-oriented and collaborative amongst the team ensuring open communication; focus on common purpose and active personal participation
• Excellent communication skills; oral/written English proficiency
• Competent in Word, Excel
• High motivational and ability to work independently nd take initiative
• Good client relationships with both insurers and reinsurers

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Handle end-to-end administration of clients’ employee benefits programme and provide helpdesk supports on phone calls, webchats and emails for their Japanese employees. Japanese language proficiency in speaking, reading and writing is required.

Employee Contact Centre

• Provide helpdesk support on phone calls, webchats and emails for clients’ Japanese employees relating to their benefits as provided on our online benefits Portal
• Assist and guide employees on the usage of the online benefits Portal such as benefits enrolment and e-Claims submission
• Ensure that employee cases are managed and addressed promptly, keeping and managing all cases organized
• Maintain helpdesk roster and update dashboard to report and measure key performance indicators on calls, webchats and emails management

Claims and Benefits Administration

• Adjudication of clients’ non-insured benefits claim in accordance with the agreed rules and stipulated turnarounds
• Ensure the accuracy in processing clients data loaded on Aon’s benefit portal and timely processing of employees’ enrolments
• Ensure timely processing of the reports (payroll/vendor) are provided per agreed timeline
• Maintain and update internal SOP and other Administration documents
• Maintain all benefit documentations and ensure all information are kept up to date from time to time
• Ensure prompt follow-up with the employees on their outstanding non-insured claims till closure

Other Areas

• Assist Client Team Leader in managing operational aspects of client helpdesk
• Assist in driving client conversations with client for ongoing connects.
• Collaborate with cross-functional teams to implement system enhancements related to calls, webchats and emails management where applicable
• Perform troubleshooting on any technical issue surfaced on the benefits portal encountered by internal or external parties as the 1st level support before escalating to the technical teams
• Localize and translate documentations and communications from English to Japanese and vice versa
• Perform internal acceptance testing and assist with client/user acceptance testing on portal changes where applicable
• Assume duties assigned from time to time by reporting manager

Skills and experience that will lead to success

• University degree or Diploma from a recognized university or polytechnic
• At least 2 years of customer support and administration experience
• Prior working knowledge of Employee Benefits (Insurance and Flexible benefits) an advantage
• High proficiency in Japanese and English languages; Able to read, write and speak fluent Japanese and English as this role requires the person to support Japanese clients.
• Provide clear, pleasant and courteous verbal & written communication with proper use of grammar, tone, and pronunciation in Japanese & English
• Demonstrated ability to multi-task, work in team settings, and work independently when required
• Collaborative, team player with ability to work to high standards
• Strong interpersonal, communication, and computer application skills.
• Experience using Microsoft suite including Word, Excel, Outlook, Power Point etc

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

What the day will look like

• Support Client Leaders in delivering business-focused relationship management and engagement services and in driving long-term initiatives between (re)insurers and the Aon Group.
• Lead Associates and Senior Associates in the team.
• Support specific aspects of the client relationship alongside other Aon colleagues.
• Contribute to the maintenance and development of Aon Inpoint’s Data and Analytics environment in APAC and aligning this to global standards.
• Conduct market research, financial analysis and data modelling to inform strategic recommendations to clients.
• Actively contribute to the production of reports and other client deliverables.
• Support the development and implementation of strategic recommendations.
• Communicate findings and recommendations to clients at every level of the organization.
• Develop your internal network to connect with Aon’s market practitioners as required by client-focused activity and Aon United initiatives.

Skills and experience that will lead to success

• Graduate degree in business, finance or equivalent, and experience working in management consulting, (re)insurance or financial services will be viewed advantageously.
• Minimum 3-5 years of experience working in (re)insurance, underwriting, broking with involvement in account management/relationship management.
• Interested in the insurance industry, its challenges, and evolutions.
• Able to build and maintain relationships with internal and external stakeholders.
• Able to act with conviction and be a people-influencer with both senior internal and external stakeholders.
• Good communication and engagement skills.
• Good autonomy and organization.
• At ease with analyzing large / complex data sets and distilling actionable insights from them.
• Proficient in MS Word, Excel, PowerPoint.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Establishing the value to be delivered and drive execution of ESG and climate strategy across Asia Pacific;
• Providing guidance in the delivery of Aon United 3 x3 plan through leveraging ESG and climate solutions operating as one firm and integrating solutions (leveraging across Human and Risk capital) to deliver on client demands;
• Developing and enabling client retention and new business by building trusted relationships with clients and prospects, external networking, referrals, pre-emptive marketing, RFP’s and direct outreach;
• Providing high value, independent subject matter expertise to respond to client’s need for guidance in climate disclosures and ESG acting as a trusted advisor to clients;
• Delivery of Climate Solutions consulting engagements including as an individual consultant as well as establishing and managing team-based approaches using colleagues from across the APAC region;
• Leading and facilitating client meetings and discussions with senior executives and leadership teams;
• Gaining greater market reach through providing subject matter expertise on climate and ESG product innovation and development within Aon to support achievement of client outcomes;
• Broadening and deepening client relationships through collaboration with account executives, specialty broking colleagues, Enterprise Client Group leadership and Multinational Client Group to identify and deliver growth and enhanced client servicing and planning;
• Enhancing Aon’s reputation in climate and ESG solutions to drive further business growth through participating in industry conferences and sharing thought leadership.

How this opportunity is different

Climate and ESG solutions are strategically critical growth areas for the APAC region with clients increasingly demanding solutions to meet investor and regulatory requirements.

This is a highly visible position, and you will be leading and driving execution of ESG and climate opportunities in Asia Pacific (excluding Australia), and as such, will become well known to the leadership and client-facing communities.

Skills and experience that will lead to success

• Strong business relationship and communication skills, able to engage with colleagues, clients and other stakeholders (insurers, law firms, regulators) to promote and grow this area of the business;
• Strong understanding and working knowledge of climate and ESG solutions offered;
• Ability to work in close collaboration with colleagues to implement effective solutions to meet client needs;
• Ability to anticipate and respond to changing priorities and operate effectively in a dynamic, demand-based environment, requiring flexibility and responsiveness to client needs;
• Exceptional work ethic with a high level of professionalism and adherence to ethical standards;
• Strong written and oral communication skills and attention to detail;
• Strong cultural acumen aligning with the APAC region and the ability to communicate in local languages is an advantage;
• Comfortable with intermittent periods of travel; evening and weekend hours;
• Proven record of business development in climate and ESG solutions.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Manage premium breakdown processing to achieve operational excellence.
• Ensures carrier invoices tally with the census and ratings agreed upon during placement.
• Provide guidance to offshore team; and ensure offshore team is equipped with the knowledge and training to prepare premium breakdown. Review premium breakdown prepared by offshore team to ensure completeness and accuracy.
• Ensure information is sent for timely invoice processing.
• Actively follow up with carriers on discrepancies in invoices and resolve them as and when necessary.
• Engage as a point of contact to inform carriers on placement and demographic report on selected client portfolios, if required.
• Collaborate with key stakeholders involved in the process - Account Managers/Servicers, Processing and other colleagues within Aon to ensure seamless process.
• And any other roles and responsibilities that may be assigned to you from time to time.

Skills and experience that will lead to success

• Excellent written and verbal communication skills, strong interpersonal skills, and the ability to build relationships with multiple stakeholders professionally.
• Strong analytical skills, a keen focus on details, enthusiasm, and a high level of commitment.
• Skilled in multi-tasking, ability to assess and complete tasks with a high degree of accuracy.
• Efficiency in the use of Microsoft Office, particularly in Excel and comfortable working with numbers and data.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Keep abreast of Regional and/or Global market trends and work closely with key Business stakeholders to identify new revenue opportunities.
• Design innovative Benefits solutions that will allow Aon to take advantage of new revenue opportunities.
• Define standard templates/processes and create documentation in support of new service offerings.
• Deliver training related to new functionality/service offerings to other cross Functional teams as required.
• Provide training and support to Client Management teams to apprise them of standard service offerings.
• Support System and Data Analysts to ensure standard processes are followed and updated/maintained by those resources as required.
• Assist configuration with guidance on how the deployment (or migration) of new system updates into the production environment should occur.
• Provide domain specific expertise on benefit structure, guiding principles, and system integration tasks.
• Work with development to outline business requirements where new system functionality is required.
• Communicate status of work to the appropriate parties. Escalate risks as needed where items may not be delivered on time and may lead to project delay.
• Participation in client presentations meetings and training sessions.

Skills and experience that will lead to success

• Bachelor’s degree (with preferred concentrations in Math, Actuarial Science, Finance, Computer Science, Economics, MIS) or equivalent work experience.
• Minimum of 6 years related work experience.
• Knowledge of financial and business metrics that drive client’s business and personal success. Educates others within Aon about financial issues impacting decision-making.
• Knowledge of risk management: identification, assessment, and prioritisation of risks followed by the development of a plan to minimise, monitor, and control the probability and/or impact of unfortunate events.
• Experience with project‑based work structures, project lifecycle models, and key principles of effective project management.
• Experience in the development and implementation of software solutions including Agile methodologies.
• Demonstrated competence with event flow configuration and testing.
• Ability to conduct research into application development issues and products.
• Knowledge of applicable data privacy practices and laws.
• Knowledge of SQL including the ability to create ad-hoc reports.
• Ability to perform technical writing required to articulate client needs
• Demonstrates strong verbal and written communication skills
• Excellent time management skills (organising, planning, prioritising activities to ensure execution especially on priority items).
• Demonstrates strong problem solving and decision making skills. Ability to work through details of a problem to reach a solution (the right solution for clients). The ability to choose between a number of options and committing to a future course of action.
• Highly self‑motivated and directed.
• Occasional international travel may be required.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

What the day will look like
1. Local client advisory and service

• Client relationship management
• Discover client’s needs in holistic manner
• Set service scope and expectations
• Advise client on risk management and general insurance issues and offer potential solutions
• Advise on local statutory insurance requirements
• Design, strategize, place/renew and manage insurance program across various property and casualty lines
• Ensure policy administration matters are carried out accurately and timely, including invoicing and collection
• Review insurance program performance, perform claims analysis and offer risk improvement recommendations where possible.
• Review client’s contractual insurance requirements

2. Multinational client servicing – collaborate with overseas Aon Producing Offices to service local operations of multinational companies, such as

• Design and optimize client’s global insurance program
• Setting service scope and fee according to AGCN guidelines and tools
• Communicate client’s global risk management philosophy to local Aon offices
• Ensure instructions are communicated to and implemented by local Aon offices
• Utilize IT platforms for global account management

3. Delivering Aon United (DAU)

• Propose solutions across risk, insurance and other solution spaces that Aon offers
• Engage various Aon business units, specialties and regional resources to deliver appropriate Aon United solutions for clients
• Keep up to date on Aon IQ and wide range of cutting-edge solutions across all Aon business units
• Execute and utilise client-related value propositions, systems and processes including (but not limited to) Client Value Creation Model (CVCM), Aon Brokers Guide, Global Account Management System, Aon WorkComp.

4. Co-service with senior colleagues on major accounts, such as being Regional Coordinators for major accounts with operations in APAC

5. Participate in and contribute to winning new clients

6. Comply with company procedures and processes

7. Any other roles and responsibilities assigned

Skills and experience that will lead to success
• Diploma or Bachelor Degree
• General Insurance academic qualifications, ACII would be advantageous
• At least 4-5 years of experience in the insurance industry
• Independent, proactive, efficient
• Meticulous and able to multi-task
• Excellent communication and interpersonal skills
• Pleasant and positive personality, adaptable to changes
• Possess good analytical mind with strong intuition for business
• Good spoken and written communication skills
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
• A strong teammate

Executive, Operations Excellence

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Client Due Diligence

• Conduct thorough, timely and quality due diligence screening of new/existing clients/prospects.
• Conduct thorough reviews and manage alerts arising from the screenings.
• Conduct thorough plausibility checks on clients and perform enhanced due diligence reviews.
• Communicate with clients on client due diligence KYC information requirement.
• Collaborate with key stakeholders involved in the process - Relationship Managers, Department Heads, Compliance, and other colleagues within Aon to ensure seamless process.
• Ensure overall compliance with the relevant government regulations and Aon internal corporate policies and guidelines.

Other Responsibilities

• Monitoring of shared outlook mailboxes to action business request emails accordingly.
• Completing various administration tasks including data entry and document filing electronically.
• Provide guidance to Relationship Managers and other colleagues within Aon on internal Operations processes/workflow as required.
• Be cross trained in other client support tasks as required.
• Any other roles and responsibilities that may be assigned from time to time.

How this opportunity is different

Aon Business Services (ABS) team is a business-critical operating unit within Aon, providing best-in-class service support to Aon internal stakeholders and clients.

The Operations Excellence team consists of Service Specialists (SS), Service Executives (SE), Service Managers and the Head of Central Processing. The team assists Aon colleagues across all solution lines with all aspects of client service support through accurate, efficient, and timely provision of client services and production of documentation ensuring that client service standards are exceeded.

Skills and experience that will lead to success

• Relevant insurance experience and educational qualifications beneficial but not required.
• Excellent written and verbal communication skills, strong interpersonal skills, and the ability to build relationships with multiple stakeholders professionally.
• Strong analytical skills, a keen focus on details, enthusiasm, and a high level of commitment.
• Skilled in multi-tasking, ability to assess and complete tasks with a high degree of accuracy.
• Efficiency in the use of Microsoft Office and knowledge of Information Technology.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com