Do you enjoy providing memorable experiences? Can you actively engage and share various messages to a range of people?
About us
The award-winning Science Museum is not only famous for its unrivalled collections but also for its visitor care. As part of the Science Museum Group, we aim to Inspire Futures. In joining the Visitor Experience team at the Science Museum, you will have an integral part in making a significant difference to the experience of over 3 million museum visitors a year!
About the role
Our Visitor Experience Team have part time and full time Visitor Experience Assistant opportunities, for permanent contracts.
The following hours are available:
- 35 hours per week - 7 hours per day (usually 9:15 - 5:15, 9:30 - 5:30 or 10-6) on a fixed rota pattern working every other weekend.
- 25 hours per week - 5 hours per day (usually 10-3 or 11-4) working Monday to Friday.
- 14 Hours per week - 7 hours per day (usually 9:15 - 5:15, 9:30 - 5:30 or 10-6) every Saturday and Sunday.
- 10 Hours per week - 5 hours per day (usually 10-3 or 11-4) every Saturday and Sunday.
Regardless of your experience in customer-based roles if you're eager to bring on board your communication skills and proactivity, we want to hear from you!
You will provide industry leading customer service; handle sales and cash; manage queues; usher customers; promote Gift-Aid and donations; and provide information to our visitors. Assisting the department reach its targets, you will also proactively up-sell Museum's attractions.
We find that colleagues get the most from their time at the Museum when they are the most engaged versions of themselves. And we pride ourselves to be a vibrant work environment welcoming and attracting a diverse range of people.
Assessment Centre expected in person 10 - 11 October
Anticipated start date 11 November
About you
You have great communication skills, and a friendly and accommodating attitude. You have a high-level of customer service or willingness to swiftly acquire the skills to become truly visitor focused.
You are great with a range of different people and are a keen team player who enjoys working with and supporting others.
You're keen to facilitate an environment where our visitors feel welcome and comfortable; whilst possessing the confidence to actively approach, and engage with visitors to understand their needs, or to promote Museum activities. You enjoy working during busy Museum periods, remaining focused and taking initiative.
Applying
View the Vacancy Information Pack listed under 'Attachments' on the vacancy listing on our website for more details about the role and the application process or click 'Apply Online' to submit an application.
What we offer
Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.
- Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.
- Career growth. We offer enhanced support with personal and professional development.
- Work/life balance. We offer 27 days annual leave (FTE) in addition to bank holidays, along with flexible policies which support you and your home life.
- Health & Dental Insurance. Extra peace of mind, from day one.
- All our colleagues can access an employee assistance programme, access to the Unmind app, and other wellbeing support.
- Enhanced contributory pension. To support you in saving for the future.
- Interest-free loans. When you need a little extra cash for life events or home improvements.
- Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.
Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.