Total 29 customer service job vacancies in Sales / Marketing category in wembley london ha9 6dq

Join us as a Marketing Lead within our Customer Migration Programme

• For a strategic and creative thinker, this is a valuable opportunity to develop your communication and leadership skills
• You’ll be leading a team in supporting the creation of customer communications and activity, including mandatory communication, to support a strategically important customer migration programme
• Joining a collaborative and influential team in a fast moving environment, you can expect lots of variety and great visibility for you and your work

What you'll do

This role will see you representing our Marketing function in key stakeholder discussions as a trusted adviser. You'll be developing relationships with key stakeholders across the the customer migration programme and with the wider delivery teams. You’ll need to develop customer communication strategies that balance customer needs with priorities of the business, making sure that our regulatory requirements are met through effective planning and prioritisation.

As well as this, you’ll be:

• Understanding the priorities, aspirations and migration plan commitments of the customer migration programme in order to turn them into strategies and measurable goals
• Delivering against the communications and marketing brief, at all stages of the communication development
• Working with our strategic partners to make sure our activity reflects leading thinking and best practices
• Making sure all communications, especially regulatory/mandatory ones, are in customer language and optimise the customer’s experience

The skills you'll need

We're looking for someone with strong customer communications experience in designing strategies and tailoring approaches for different customer groups. Along with great networking and influencing skills, you'll need a proven ability to build relationships with senior leaders and work collaboratively on complex customer migration initiatives that add value and support customer, business and regulatory priorities.

You’ll also need:

• Budget management experience
• Knowledge of CCA Consumer Duty principles and FCA rules and regulations
• A high level of drive and a personal commitment to success
• Strong experience leading a team in the pursuit of shared objectives
• Experience of contributing to business discussions that drive decisions
• Knowledge and application of customer communication strategies, targeting and practices

The role will include working across DHSC, NHSE and UKHSA in support of local health and care systems working with Local Government and ICBs to deliver the DHSC goal for improving health and reducing health inequalities. As Deputy Director Local Knowledge and Intelligence Service, your responsibilities will be: Management and Leadership: Be a positive role model and an effective member of the DHSC Places & Regions Senior Leadership team. Lead the function to deliver defined outputs to the required quality, within budget and on-time. Take measures to continually develop and improve the efficiency and effectiveness of the function. Develop staff members to be the best they can be through robust internal communications appropriate delegation, effective appraisal and mentoring, and visible leadership. Ensure that staff engagement, as measured by the annual staff survey, in the function is high and improvements are made, year on year. Develop innovative practice and service delivery models, both within the DHSC Places & Regions, OHID and beyond, involving other staff groups as appropriate. Work with colleagues across DHSC and ALBs to identify and ensure the maintenance of business-critical activities. Ensure the business and budgetary planning processes are fully in place and functioning effectively, reporting to agreed standards and timescales. Ensure succession planning within the function, responsible for the retention, recruitment, interviewing, selection, and induction of new staff in the function. Ensure effective governance of the function through a process of management team meetings and review of relevant governance issues including health and safety and risk. Resolve complaints, grievances, capability, and disciplinary issues at the appropriate level. Providing leadership in a changing environment. Act on behalf of the Regional Director with responsibility for Public Health Intelligence as required. In delivering the strategic objectives the post-holder will be expected to demonstrate expertise in the full range of relevant competencies as set out by the Faculty of Public Health. This includes evaluation techniques, policy analysis and translation and ability to communicate effectively with a range of stakeholders including politicians. In addition to any direct responsibility for managing staff or budgets, he/she will be responsible for change and improvement in the agreed areas of work and for supporting the delivery of DHSC responsibilities.

The Vacancy

At Lewisham College, part of NCG, you will join a dynamic Marketing, Recruitment and Communications team to deliver an exceptional experience for our students. You will work with the Head of Admissions and Enrolment in providing an effective and comprehensive customer and admissions service, contributing to a comprehensive information, advice and guidance (IAG) service on the Lewisham College curriculum offer to all age groups.

You will work collaboratively with internal departments to increase recruitment by developing positive relationships as well as ensuring that systems and operational processes are effectively developed, implemented, and maintained.

As part of this exciting role, you will:

Provide day to day supervision of the Customer Advisor team, with the support of the Head of Admissions and Enrolment.
Deliver high quality customer service across a range of different activities within the Marketing, Recruitment and Communications Department.
Improved communication and support with internal departments and external partners
Increased applications and enrolments from schools/academies and other education providers to Lewisham College
Improved systems and processes are effectively implemented and support business growth
About Lewisham College

Lewisham College is a large further education college in London and we’re proud of our reputation for producing knowledgeable, successful students with great employment potential. We offer an exciting range of work-focused courses, and provide a friendly, supportive learning environment where talent is nurtured.

We have achieved excellent results in recent years, but we know that we can only continue our success, and grow, by recruiting and retaining the best possible talent. We set out to employ staff with a genuine passion for further education and a commitment to ensuring all students achieve their potential, whatever barriers they need to overcome. Our people make a real difference not only to the lives of students, but also to local employers and the wider Lewisham community.

Every colleague has a valuable and important part to play here at Lewisham College and all of our employees are well-supported. We offer a wide range of staff development programmes, benefits and support all designed to enable our people to continually improve and reward them for their hard work and dedication. If you have a passion for education and its power to improve lives, and want to inspire young people and adults, we’d love to welcome you to our team.

Lewisham College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff to share this commitment.

At Lewisham College, our values are not just about what we do, but also about how we do things.

Our values underpin the culture and beliefs of our organisation, we expect all our staff to demonstrate behaviours in line with our core values.

1. Being both inclusive and diverse

2. Trusting and respecting our communities

3. Taking ownership whilst working collaboratively

4. Inspiring excellence and curiosity.

As part of the NCG Group, Lewisham College offers an excellent benefits package, including generous holiday entitlement, access to the Teachers’ pension scheme (for teaching posts) or Local Government pension scheme (non-teaching posts), company sick pay, a cycle to work scheme and much more.

NCG seeks to promote and maintain an equal, diverse, inclusive and supportive environment for work and study that assists all members of our communities to reach their full potential. We are committed to achieving a truly representative workforce and therefore welcome applications from across the national and regional communities that we work with and serve.

No agency applications will be accepted.

NCG reserve the right to close the vacancy early.

Proud member of the Disability Confident employer scheme

English and Performing Arts Teacher

Dynamic English and Performing Arts Teacher Opportunity

Location: Wandsworth, London

Salary: £30,000 - £35,000 (Negotiable depending on experience)

Length of contract: Permanent

Overview:

Join our passionate team as an English and Performing Arts Teacher, where you will inspire students to explore the realms of literature and creativity. Your role will involve creating engaging lessons that foster a love for English language and the arts, while nurturing students' talents and fostering their personal growth through artistic expression.

Required Skills:

- Bachelor's degree in Education, English, or Performing Arts

- Teaching certification

- Proven experience in teaching English and/or Performing Arts

- Ability to create innovative and interactive lesson plans

- Strong communication and interpersonal skills

Nice to Have Skills:

- Experience in directing school plays or musicals

- Familiarity with incorporating technology into teaching

- Background in poetry or creative writing

Preferred Education and Experience:

- Master's degree in Education, English Literature, or Performing Arts

- Minimum of 3 years teaching experience in an educational setting

- Demonstrated success in improving student academic performance

- Participation in ongoing professional development in the field of education or the arts

Other Requirements:

- Willingness to collaborate with colleagues and participate in school events

- Ability to communicate effectively with parents and students

- Flexibility in adapting teaching methods to meet diverse student needs

Take the leap and ignite a passion for English and the arts in our students! Join our team and be a part of shaping the future of our young minds. Your expertise and creativity will make a lasting impact in the lives of the next generation. Apply now to embark on this rewarding journey!

Are you a Speech and Language Therapist with a passion for supporting Children? Do you have previous experience supporting Children with ASD amongst other conditions?

We are working in collaboration with our established client to recruit an experienced Speech and Language Therapist in the South West London area. The successful candidate will support Children between the ages of 7-19 with a range of conditions including high functioning Autism. This is a Full-time opportunity, although applications of all hours ar5e considered.

The service is an independent, specialist day school providing specialist care to Children and Younger people with complex conditions including ASD. They tailor the level of care and support to each individual student via an education and therapeutic approach. The service received an rating of 'GOOD' in their latest Ofted inspection.

Role: Speech and Language Therapist (SaLT)
Contract: Permanent - 37.5 Hours (Full-time) | Part-time Hours are available

Location: South West London

Salary: £30,000-£50,000 per annum + £250 Welcome Bonus, paid via Service Care Solutions
Key Responsibilities:

• Conduct initial assessments of both new and existing students to determine the scope and nature of their Speech and Language Therapy needs.
• Maintain accurate, up-to-date records of therapy sessions, case notes, and student progress, and provide regular progress reports.
• Collaborate with multidisciplinary teams, including teachers and other professionals, to ensure holistic support for each student's needs.
• Assist with the analysis and reporting of data for research, audits, and statistical purposes.
• Work independently, managing your own workload while contributing to the overall success of the therapy team.

Requirements:

• Degree or Equivalent Qualification in Speech and Language Therapy
• HCPC Registration
• Experience working with Children and Younger People

Why Join Our Client? They offer a comprehensive benefits package, including:

• £250 Welcome Bonus, paid via Service Care Solutions
• Exclusive access to Reward and Discount Schemes
• Blue Light Discount Card
• Comprehensive Induction and Ongoing Training
• Career Progression Opportunities
• Pension Scheme
• Wellbeing Support
• Cycle to Work Scheme
• Tech Scheme
• Healthcare Cash Plan and Eye Care vouchers

If you are driven by a desire to make a positive impact on mental health support for Children and Young People, we want to hear from you.

• £250 Welcome Bonus - We are offering a Welcome Bonus of £250, paid after completion of 4-Weeks in your new placement.

• Refer a Friend (Earn up to £750 per Referral) - Simply refer your friend. If they get the role, we'll give you up to £750 per Referral.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work. This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at https://www.nhsemployers.org/articles/pay-scales-202425

Band 6 Speech and Language Therapist (Voice Specialist) - Edgware

We are seeking a Speech and Language Therapist with experience in voice therapy to join our team within the NHS based in Edgware.

Key Aspects of the Role:

• Provide specialist assessment and treatment for voice disorders, alongside managing communication and swallowing difficulties.
• Collaborate with ENT specialists and other healthcare professionals to ensure integrated care.
• Contribute to service development and quality improvement initiatives in voice therapy.

Requirements:

• HCPC-registered Speech and Language Therapist with relevant Band 6 experience, particularly in voice therapy.

This is an opportunity to work within a supportive, multidisciplinary team in a diverse London community.

Hours: 12 weeks, possibility to extend. 1 day remote.

Pay rate: £27-£28 ltd per hour (£24.57 PAYE inclusive)

For further details please respond to this advertisement with your up to date CV.

The benefits of Service Care Health:
* Daily payroll runs ensuring weekly pay
* Ltd & PAYE payment options available
* £250 training allowance
* Competitive pay rates
* Exceptional referral bonuses
* Specialists consultants offering a single point of contact
* National provider of Healthcare staff to over 40 different NHS trusts and over 200 local authorities
* DBS disclosures provided via fast track online services free of charge
* Professional compliance solutions available
* Uniforms provided

Resolution and Response Officer

Service care Solution are currently recruiting for a Resolution and Response Officer in Havering.

The Resolution and Response Officer is responsible for improving the effectiveness and quality of customer responses and are accountable for providing high quality and efficient customer responses, that reduce the risk of escalation to further stages understanding when to escalate issues to alternative teams.

Pay rate - £14.26 per hour / £17.54 ltd (umbrella)

Main Responsibilities

As a Resolution and Response Officer, you will be responsible for:

• To be responsible for dealing effectively with corporate and statutory complaints, Members and Ombudsman enquiries and support the provision of high quality and timely reports for senior officers and Councillors.
• Sensitively handle multi-channel contact from complainants and identify the most appropriate way to resolve enquiries. This will involve challenging telephone conversations and the skills to robustly set out the Council's position and remain calm under pressure.
• Handling of requests made under the Freedom of Information Act, Environmental Information Regulations, Re-Use of Public Sector Information Regulations 2015, Data Protection Act 2018 & General Data Protection Regulation from receipt of request through to disclosure or refusal of the information, ensuring correct legislation is applied to each request.

Requirements:

• Enhanced DBS
• Appropriate Customer Services qualification or relevant experience.

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Resolution and Response Officer role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Triage and Research Officer

Service care Solution are currently recruiting for a Triage and Research Officer in Havering.

The Triage and Research Officer is responsible for improving our customer's complaints and/or Data and Information request journey by ensuring that each enquiry is reviewed and allocated to the correct pathway for processing.

Pay rate - £14.26 per hour / £17.54 ltd (umbrella)

Main Responsibilities

As a Triage and Research Officer, you will be responsible for:

• Receive and triage written and verbal service complaints, notifications and enquiries whilst conducting thorough and timely comprehensive reviews of incoming material.
• As the above for Information Access, Subject Access and EIRs.
• Risk assess complaints and requests for information to support informed decision making; ensuring those identified as high risk and/or high complexity are prioritised as most urgent.
• Utilise statutory provisions to request relevant information necessary to process complaints and prepare complaints documentation to enable the decision maker to make robust decisions within legislated time limits.

Requirements:

• Enhanced DBS
• Appropriate Customer Services qualification or relevant experience.

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Triage and Research Officer role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Housing Options and Homeless Prevention Manager
Hillingdon
Temporary - 6 Months
Full Time
Summary
We are seeking a dedicated and experienced Housing Options and Homeless Prevention Manager to lead based in Hillingdon and manage their housing services. This role is crucial for delivering high-quality housing advice and preventing homelessness within the community.
THE ROLE
As the Housing Options and Homeless Prevention Manager, you will oversee the Housing Options, Move-On, and Homeless Prevention service. Your key responsibilities include:

• Leading and managing the Housing Options, Move-On, and Homeless Prevention teams, ensuring effective performance and development.
• Delivering accurate, flexible, and responsive housing advice, including low-cost home ownership and preventing homelessness.
• Managing operational service delivery to meet performance targets and maintain a resident-first culture.
• Developing and implementing strategic improvements to enhance service delivery and meet corporate priorities.
• Building and maintaining relationships with private sector landlords and housing partners to secure suitable accommodation.
• Handling complex cases, including complaints and judicial reviews, and ensuring compliance with statutory requirements.
• Overseeing budget management and financial monitoring for the service area.

THE CANDIDATE
The ideal candidate will have significant management experience in a similar role within housing or a related field. Additional requirements include:

• Proven track record in managing demand-led teams and complex case work.
• Experience with housing legislation, policy, and case management systems.
• Successful history of implementing innovative, cost-effective solutions and managing complex projects.
• Ability to manage budgets effectively and develop performance improvement initiatives.
• Strong skills in negotiation, project management, and cross-service collaboration.

THE CONTRACT
6 months, potential for extension or temp to perm
The pay range for the role is £34.00 to £36.00 per hour LTD company rate. The PAYE equivalent is £28.99 to £30.69 per hour, inclusive of holiday.
HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 to discuss the
If you know someone who might be interested, we offer a £250 referral bonus for every successfully referred candidate!

The LMNS Lead for Service User Voice will guide the organisation in identifying and engaging pregnant women, parents, and their families at every stage of change to ensure genuine co-production. The postholder will coordinate and support Maternity and Neonatal Voices Partnerships (MNVP) Leads across the system, enabling them to share their insights from the provider level to influence system-wide decision-making. A key responsibility of the postholder will be to further develop existing MNVPs, enhance outreach and engagement efforts, and embed co-production practices. The postholder will work closely with the LMNS, MNVP Leads and service users to design, project manage and deliver MNVP plans that put service user experience and feedback at the centre of all work plans, workstreams and service improvement. Additionally, the postholder, alongside trust MNVP Leads, will represent the service user perspective at LMNS and Trust meetings, offering constructive challenge to ensure that the service user viewpoint is integral to discussions on quality, safety, and service improvement. The role also involves analysing, interpreting, and presenting complex qualitative data from various service user feedback sources to provide insight and evidence for improvement. The postholder will ensure this information is accessible to a wide range of stakeholders. The postholder will lead the ICB/organization in identifying and engaging with pregnant women, parents, and their families at every level of change to facilitate authentic co-production. Further detail is provided in job description and person specification.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Job Opportunity: Analyst - Royalty Protection

Location: Lambeth HQ | Hybrid Working
Rate: £20.08 PAYE | £25.51 LTD
Role Type: Temporary Contract
Recruitment Partner: Service Care

About the Role:

Service Care is assisting the recruitment for an exciting Analyst role within the Royalty Protection Department. This position involves processing and analysing large data sets, identifying key trends, and presenting data in an accessible format to senior leaders. You'll be working closely with the Senior Leadership Team, making an impact on critical operations.

Key Responsibilities:

• Data Analysis: Process and analyse large data sets, identifying key trends and anomalies.
• Advanced Excel Skills: Utilise advanced Excel techniques, including formulas, to ensure data accuracy and integrity.
• Reporting: Present data in a clear and accessible manner to different audiences, including senior leaders.
• Data Visualisation: Experience with Tableau and Power BI is desirable, though not essential.
• Hybrid Working: This is a hybrid role with 2-3 days in the office each week, with flexibility for part-time candidates.

Candidate Requirements:

• Experience: Prior experience in data analysis, with strong proficiency in Excel.
• Attention to Detail: Ability to maintain high standards of data integrity and quality.
• Communication Skills: Effectively interpret and present data to various stakeholders.
• Security Clearance: Candidates must undergo SC vetting, which can take 4-6 months. The client is willing to wait for the right candidate.

Application Process:

• Interview: Panel-based competency interview via Teams, with a data set assessment to be reviewed and presented by candidates.
• Flexibility: Open to candidates from both the public and private sectors.

Contact for More Information:

For more details or to apply, please reach out to:

Lewis Ashcroft - Service Care Solutions
Email: lewis.ashcroft@servicecare.org.uk
Phone: 01772 208964

If you have a keen analytical mind, advanced Excel skills, and the ability to communicate data insights effectively, we encourage you to apply. Service Care is proud to support this recruitment, ensuring a smooth process for all candidates.

As health and social care issues affect us all, the work of the Department of Health and Social Care (DHSC) is always at the forefront of the public’s mind.

We are looking for 1 x Marketing Manager and 1 x Partnerships Manager who can hit the ground running as part of a high performing team in an exciting and fast paced communications environment. The Behavioural Programmes (BPU) team are behaviour change experts and deliver world renowned behaviour change programmes that help people of all ages adopt healthier habits for better physical and mental health.

Our programme of work encompasses high profile multichannel campaigns and commercial and public sector partnerships.

As a Marketing Manager you will have demonstrable experience of activating audience-tailored marketing behaviour change campaigns across a wide range of marketing disciplines including advertising, public relations (PR), social and digital.

The Partnerships Manager will support some of our high profile and exciting collaborations with partners. The role will be part of a team developing lasting relationships with organisations from a wide range of industries and sectors, creating partnerships that inspire behaviour change at scale.

Across both roles, candidates should have strong written and verbal communications skills and be able to organise their time well and work flexibly to deliver projects on time – often at pace.

This is an opportunity to work in a friendly and welcoming team where you’ll get end to end experience of delivering campaigns to make an impact on some of the most challenging health issues facing the nation.

You’ll be joining an organisation that is committed to diversity and inclusion and offers an excellent range of training and development opportunities.

So, if you’re passionate about marketing and communications and making a positive difference to people’s lives, we’d like to hear from you.

These roles will help deliver our campaign programme for 2024/25. This includes:

• Delivery of innovative and impactful multi-channel marketing campaigns; taking ownership of elements of campaigns, with responsibility for delivering on time and to budget. This might include development of campaign messaging/proposition; creative and/or content; delivery of PR, partnerships and multicultural activity; as well as research and evaluation.
• Support partnership marketing activity delivering resources for partners, enabling commercial, charity and public sector partners to support our campaigns and improve public health.
• Management of day-to-day campaign budgets, ensuring value-for-money.
• Building and maintain good relationships with internal and external partners and work collaboratively with teams from across DHSC and the wider health system, including the NHS and UK Health Security Agency (UKHSA) to execute campaigns.
• Manage relationships with key public sector stakeholders that may include: local authorities, local supporters, schools, non-governmental organizations (NGOs) and the NHS.
• Use of multiple Electronic customer relationship management (e-crm) programmes as well as our online resource management tool the Campaign Resource Centre (Campaign Resource Centre (dhsc.gov.uk)).
• Ongoing liaison, briefing and management of external creative, production, partnership and media agency partners to ensure delivery of planned marketing activity on time and on budget.
• Drafting responses to parliamentary questions (PQs), Freedom of Information requests (FOIs) and general correspondence, ensuring that they are dealt with consistently, accurately and on time.

To contribute to the assessment, planning and review of, and to independently implement rehabilitation programmes with a variety of clients. Tasks may include (but are not limited to) teaching prescribed exercise programs, practicing transfers and mobility, assisting and promoting independence in personal care tasks, kitchen practice, undertaking access visits to feedback environmental information to therapists, assessment for and provision of equipment to assist with daily activities and documenting interventions accurately in notes following trust guidelines To work as part of a flexible multidisciplinary team and undertake tasks delegated by the Occupational therapists , Physiotherapists and Nurse in a variety of settings including clinic, intermediate care inpatient wards, outpatients, clients home environment and the community. To hold specific lead areas for service (e.g. infection control) and participate or support service development projects and audits To participate in 7 day rotas as required- currently Pulross Rehabilitation Ward To work across borough boundaries, accessing and recording information using mobile devices, and coming into offices for meeting or specific events Duties and Responsibilities Clinical All decision making regarding a clients rehabilitation will be carried out in collaboration with the client, family and carers, respecting their diversity in all areas of service delivery. Complete skilled screening assessments for clients referred to the service To participate in the prioritisation and triage of referrals, based on given criteria and using departmental protocols. This is done independently, with guidance from clinicians as necessary. Manage own varied caseload, using prioritisation and time management skills. Under the direction of a therapist, work independently, facilitating individual and group rehabilitation in a variety of settings e.g. client home environment, community centres. Establish a therapeutic relationship with clients using empathy, motivational, problem solving and counselling skills. Assess a clients understanding of proposed rehabilitation and seek valid informed consent from clients before commencing treatment. Work within a legal framework for clients who lack the capacity to provide informed consent to treat To be responsible for assessing, issuing and reviewing walking aids after the referrals are initially screened by a therapist. To be responsible for referring to physiotherapist and other professionals where appropriate for further assessment. Assist in the delivery of OT individual and group treatment programs in areas including but not limited to: Physical rehabilitation relating to functional independence in activities of daily living Cognitive rehabilitation relating to functional independence in activities of daily living Patient moving and handling recommendations and carer training Equipment provision and minor home modifications Posture and seating recommendations Falls prevention Assist in the delivery of Physiotherapy individual and group treatment programs areas including but not limited to: Walking aid assessment and training Mobility training Transfer training Strength and balance exercises Co- ordinate and deliver group based Occupational Therapy and Physiotherapy therapeutic intervention using group leadership and facilitation skills, e.g. leading and co-facilitating the Strength and Balance Group, Falls Community exercise groups Undertake highly skilled support work in the falls service. This includes falls clinic referral screening, falls general assessment and provision of therapeutic falls prevention advice. To act as a Trusted Assessor, independently recommending and assessing clients for specific items of equipment. Responsible for ordering, fitting and reviewing equipment prescribed by therapists. Providing advice to carers and clients in its safe use. Use skilled moving and handling techniques e.g. therapeutic moving and handling with clients, moving and handling of equipment and provision of informal training for clients and carers. Responsible for monitoring client rehabilitation progress, making minor alterations to rehabilitation programs and providing feedback to therapists (written and verbal). Participate in clinical decision-making regarding client rehabilitation programs. This includes participating in multi-disciplinary meetings and case conferences without the presence of a therapist. Implement equipment maintenance policy according to Occupational Health and Safety regulations. Complete risk assessments and continually evaluate risk throughout rehabilitation in relation to all aspects of safety regarding self, client and colleagues. Seek advice and guidance from senior therapy staff where appropriate. Assist therapists in goal setting evaluation of client intervention and rehabilitation progress using appropriate outcome measures and evaluation tools. To document goals and outcome measures on appropriate proformas. To maintain comprehensive, timely and accurate client records, consistent with organisational, legal and professional requirements. Participate in the development of appropriate discharge plans in liaison with the client, family, carers, other health and social care professionals and community organisations based on rehabilitation progress and attainment of goals. This includes communication (written and verbal) regarding a clients health and social needs on discharge. Complete clinical administrative tasks. Adhere to clinical and trust procedures at all times e.g. infection control, therapeutic moving and handling and food hygiene Work alone with clients, families and carers in the clients home environment and the community. Must use Skyguard and other personal protective equipment and adhere to local lone working procedures as determined by the service to ensure safety and protect lone workers in general. 2. Professional Actively participate in regular structured supervision (professional, clinical and operational) with supervisor using critical thinking, reflection and analysis. Be responsible for identifying own training and development needs in line with service needs and Therapy Assistant competencies with regular guidance from supervisors. Maintain competencies by attending regular in-service, statutory and mandatory trainings Actively participate in the Trust Continuing Professional Development and Appraisal program. Actively participate in the promotion of the Community Rehabilitation and Falls Service within GSTT and for external organisations. Provide support and take a proactive role in the induction and training of therapy and other health and social care professionals, volunteers and students. Actively participate in clinical governance activities, clinical audits, quality assurance and evidence based research where appropriate. Maintain accurate records including client notes, message taking, minute taking and use of computerised data collection according to local and Trust policies. Work within local and national Allied Health professional code of ethics, code of conduct and standards of practice for support staff. Maintain knowledge of relevant national and local service developments. Communication Establish a therapeutic relationship with clients using empathy motivational, problem solving and counselling skills. Liaise with health and social care professionals and other related statutory, private or volunteer organisations, provide written reports, recommendations and referrals where appropriate. Communicate sensitive and complex information regarding rehabilitation to clients, carers, family and other health and social care professionals and organisations. Communicate rehabilitation information to clients who have complex, multi-pathology, physical, psychological and emotional needs. This includes clients, family or carers who demonstrate high levels of anxiety, aggressive or challenging behaviour. Communicate rehabilitation information to clients, carers and family member who have communication difficulties, cognitive impairment or sensory impairment. Effectively communicate (written and verbal) with the multidisciplinary team eg when discharge planning Promote and encourage the ethos of rehabilitation with other therapy assistants/ carers/ relatives through demonstration, example and support. Actively participate in clinical and non-clinical meetings when required 4. Organisational Provide services in accordance with the Trusts standards, procedures, policies and objectives of quality assurance and ensure that they are consistent with best practice e.g. NICE, NSFs To contribute to the clinical governance agenda and actively participate in service development activities e.g. development of systems and resources. Assist in developing and maintaining effective communication links and working relationships with all members of the multidisciplinary team within the trust and external agencies such as other trusts, social services and voluntary sector in order to develop collaborative working. Flexibly plan and organise own time to meet Service needs. Maintain high level of efficiency and effectiveness in work area to utilise resources to the full, and report any defects in equipment in a timely manner. To take into account the views and wishes of service users, carers and families, respecting their diversity. Ensure risk is assessed and managed for self, clients, colleagues and the work environment and to seek advice when necessary. To comply with all data requirements regarding all clinical and professional activities.(eg electronic diary appointments and outcoming) Complete general department duties e.g. therapy equipment stock supply orders Undertake any other appropriate duties as required by the service leads.