Total 31 Quality Assurance / Control job vacancies in Edinburgh Airport, EH12 9DN

Job Description

Education, Children and Justice Services

Quality Improvement Manager - Secondary
Waverley Court

Salary: £85,104
Hours: 35 per week

In consultation with the Head of Education provide strategic leadership, professional and management advice to the team of Quality Improvement Education Officers. Contribute to raising standards and achievement in attainment, inclusion and equality in line with local and national priorities working with senior managers in Education, Schools and Lifelong Learning, Head Teachers and other colleagues ensuring that the Council satisfies HMIE criteria on performance monitoring and continuous improvement and other statutory obligations.

The City of Edinburgh Council is committed to the delivery of a high-quality education service for all children and young people, and to working in partnership with parents and communities. A culture of continuous improvement underpins improvement activity in our schools, supported by the Quality Improvement Service.

Salaries will be in accordance with the Scheme of Salaries and Conditions of Service for Teaching Staff in School Education.

Contract is 52 weeks with annual leave entitlement (not linked to school holidays).

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

The primary purpose of this position is: as an Air Reserve Technician (ART) to serve as chief of the combined Quality Assurance inspection shop. The AFRC associate Maintenance Group is fully integrated.

DUTIES:
Duty 1 - Performs work planning responsibilities.
Duty 2 - Performs work direction responsibilities.
Duty 3 - Performs administrative responsibilities.
Duty 4 - Applies Equal Employment Opportunity (EEO)/Equal Opportunity Treatment (EOT) principles and requirements to all personnel management actions and decisions, and ensures all personnel are treated in a manner free of discrimination.
Duty 5 - Ensures education in, compliance with, and practice of security directives, good safety and health habits in all work areas.

Starting at $85,358 Per Year (WS 11)

This Transportation Security Inspector position is located in Washington-Dulles International Airport (IAD), Transportation Security Administration, Department of Homeland Security (DHS). As a Transportation Security Inspector, you will be responsible for ensuring security compliance of persons and transportation systems and entities regulated under the Title 49 Code of Federal Regulations (CFR) Part 1500 series. You will perform selected assignments and progressively responsible inspection work such as:

• Conducting less complex inspections or portions of more complex inspections.
• Applying basic technical inspection knowledge acquired in formal core training and on-the-job training (OJT), along with any limited experience gained prior to or after such training.
• Conducting regulatory inspections and investigations, and supporting criminal investigations related to alleged or suspected security violations.
• Responding to security incidents, threats, violations, or potential violations.
• Providing overt and covert presence, including high visibility activities, to detect and reduce identified security threats and vulnerabilities.
• Participating in covert and overt test and audits, as well as vulnerability assessments.
• Reviewing and analyzing assessment reports and testing results with specific attention to identifying unusual trends or actions that appear to have the potential for developing a security or safety problem.

Note: This work is observed and reviewed frequently during inspections and at completion for technical accuracy, application of inspection methods and techniques, and oral and written effectiveness and clarity. If selected, you will perform work in one or more specialty areas for which hired (aviation and/or cargo). The duties of this position are performed under close supervision and guidance.

Starting at $82,764 Per Year (SV G)

Infection Prevention Control Lead
Edinburgh
£45,000 - £50,000
Hybrid Working

Due to a new project and change in structure, my client are looking for a IPC Lead for their private hospitals across Edinburgh. The purposes of this role is to ensure that hospitals are compliant with IPC regulatory requirements.

Responsibilities include but are not limited to:
*With a hybrid working pattern, during on-site days you will be expected to travel regionally across Edinburgh.
*You will work with a close knit team of IPC professionals carrying out risk assessments to identify infection risks
*Work with the Division Inspection Control Lead to support the development of programmes, IPC strategies and monitor its progress
*Attend regular safety meetings to ensure best practice is followed at all times
*Support clinical teams with post-infection reviews
*Monitor and adapt to trend analysis
*Participate in hospital facilities ensuring infection compliance is met and adhered to



Requirements
*Registered healthcare professional
*At a minimum be educated to degree level in IPC or evidence that a post registration qualification is being worked towards
*Proven knowledge and experience working in a senior IPC position
*Ability to work with minimal supervision
*Ability to travel across the region, driving license would be beneficial
*Presentation and report writing skills

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

SGS is looking for Water Quality Analysts, responsible for the organisation and completion of required field work in the Pilbara region and surrounding areas.

This is a FIFO role on an 8/6 roster, Thursday to Thursday to Newman.

Your key responsibilities in this role will include but are not limited to:

• Collect water samples according to Australian Standards, including Potable Water, Waste Water, Sewage Water, Soil and Hygiene, for testing against regulatory guidelines such as the Australian Drinking Water Guideline.
• Perform field tests to ensure results are within water quality acceptance criteria, and to report anomalies immediately to the Project Coordinator/Client as directed.
• Prepare daily field reports and ensure they are submitted within 24hours of sampling.
• Arrange all field consumables, sampling media and equipment as required for each job.
• Prepare Job Safety Analysis’ (JSA’s) and risk assessments as required for each allocated job.

The job responsibilities - Inspection of metalwork and components parts used in Microwave Communications Equipment. This will be for incoming and outgoing parts. Controlling non conformance's, liaising with the production line for problem solving on issues identified. Taking measurements using CMM and other traditional measurement methods, along with visual checks on products.

Performs quality control inspections, checks, and tests during the manufacture of products. Inspects materials, parts and products at different stages of production. Records observations and may make recommendations for improving processes. Requires a high school diploma or its equivalent and related experience and able to show proven capabilities of related experience. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgement to plan and accomplish goals. Performs a variety of tasks. Works under immediate supervision. A certain degree of creativity and latitude is required. Typically reports to a supervisor.

You will require to go through a Drug screen for this role

Job Description

Children, Education and Justice Services

Quality Improvement Education Officer - Schools
Waverley Court

Salary: £73,110 - £81,579
Hours: 36 per week

To provide strategic leadership and contribute to raising standards and achievement in attainment, inclusion and equality in line with local and national priorities.

Work with the Head of Education and Quality Improvement Managers to provide professional and management advice to Schools and Establishments and be accountable for the management, co-ordination and development of the service in the locality.

Ensure that the settings meet statutory obligations and required service standards to maximise the potential of children and their families ensuring that the Council satisfies HMIE criteria on performance monitoring and continuous improvement and other statutory obligations.

Contribute to the achievement of the overall aims and objectives of the department and implementation of national policy priorities through effective leadership, consultation and communication.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

Salaries will be in accordance with the Scheme of Salaries and Conditions of Service for Teaching Staff in School Education.

Contract is 52 weeks with annual leave entitlement (not linked to school holidays) and the salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Join us as a Governance Quality Manager

• We’ll look to you to provide direction and leadership on all quality matters across the platform or domain including adoption and compliance with the bank's testing standards and policies
• This is an opportunity to act as a key contributor in making sure that compliant work packages transition seamlessly from development into live environments
• Hone your knowledge of quality best practices and collaboration and stakeholder management skills

What you'll do

In this key role, you’ll be managing the test governance as per the bank’s defined testing processes and guidelines, whilst also contributing towards improving test governance and establish significant test governance changes. We’ll also look to you to handle internal and external audits related to testing governance and test processes, contribute towards test processes improvement initiatives, and establish significant process changes.

Additionally, you’ll be:

• Taking accountability for all aspects of governance quality across both run and change and business as usual activity within the assigned platform or domain
• Managing a test governance team spread across different geographical locations
• Taking on result oriented initiatives, monitoring progress and reporting to the leadership team and other stakeholders on a regular basis
• Reviewing all key collateral, ensuring it is of sufficient quality with no gaps or duplication
• Providing support across all business areas with respect to addressing all customer test governance related queries and escalations

The skills you'll need

We’re looking for someone with strong knowledge and understanding of quality standards, quality best practices, and our risk and controls framework. You’ll also need high levels of knowledge and demonstrable application of modern testing and quality practices and techniques used with Agile methodologies.

Additionally, we’ll be looking for:

• Experience in test management, quality assurance, and test governance roles
• Experience in governance of all the Quality Assurance (QA) activities, test results, leaked defects, root cause analysis and identifying areas of improvement
• A strategic thinker with a proven ability to utilise existing test knowledge and experiences, along with the ability to produce practical solutions and alternatives to testing processes
• A self-starter and an excellent team player with a strong sense of ownership and commitment to quality
• Strong communication skills to ensure that QA vision is understood and implemented correctly with key stakeholders

We are looking for a talented and motivated Associate to join reputable organisation who work globally, this vacancy will be based in either Glasgow or Edinburgh offices. You would be within the Antitrust, Competition, and Trade team. This role will focus primarily on public procurement and subsidy control matters, both non-contentious and contentious. This is an exciting opportunity to be part of a growing team, particularly following recent legislative reforms in public procurement and the UK's new subsidy control regime post-Brexit.

Key Responsibilities:

• Advise on public procurement and subsidy control matters.
• Handle both non-contentious and contentious cases in these areas.
• Provide strategic and practical advice to clients on regulatory matters.
• Work on a variety of projects, including mainstream antitrust compliance, investigations, merger control, and regulation.

What We Are Looking For:

• 0-5 years PQE with experience or training in public procurement.
• Willingness to develop expertise in subsidy control under the UK's post-Brexit regime.
• Experience or interest in competition law and a desire for a balanced practice across antitrust, merger control, and trade work.
• Strong communication and drafting skills, with the ability to convey complex legal concepts succinctly.
• Commercial awareness and the ability to offer strategic advice to clients.

If you are passionate about public procurement, subsidy control, and competition law, and you have the drive to make an impact, we would love to hear from you. Please submit your CV to beth.kirby@servicecare.org.uk, or call via phone at 01772208969. We also offer a referral bonus of up to £250 if you know someone looking for work.. Please pass on this information!

Location: Edinburgh Head Office - Hybrid Working

Salary: £37,945 - £40,896 per annum (£19.46 - £20.97 p/h equivalent)

Full Time (37.5 hours p/w) - Permanent

If you are looking for a rewarding career and to work within an epic team that will help you grow and thrive, then you have come to the right place. Working with us, you can start your day knowing what you do really does make a difference!

Our Innovation and Improvement Team oversees a range of our quality processes, evaluation systems and practice and learning and development. We’re looking for a Quality and Improvement Manager to join our team consisting of:

Head of Innovation and Improvement
Practice Development Manager
Learning and Development Manager
Impact and Evaluation Lead
If you are looking for a new challenge, then Penumbra may be for you.

Penumbra is one of Scotland’s leading mental health charities, providing a wide range of community based and recovery focussed mental health services. We’re proud pioneers in the peer movement, with 27% of our colleagues employed in peer support roles. Our creative and forward-thinking approach to mental health recovery has earned us the reputation as a key influencer in public campaigning, policy and practice, and a highly respected provider of high quality and innovative mental health recovery services.

As our Quality and Improvement Manager, you will support our services to gather the data and evidence they need to understand both areas of strength, and of challenges, and to create development plans based on this evidence. A key focus will be leading and managing our Quality Assurance Framework. Substantially revised and relaunched in 2023 with a brand new digital resource, this approach allows our services to self-assess against our strategic priorities and core quality areas, combined with objective review by the Quality and Improvement Manager. Other key responsibilities are the oversight of our operational policies and acting as Penumbra’s Data Protection Officer.

You truly will have the ability to influence what we do, developing and implementing your ideas to demonstrate what you can achieve, which will make a difference to the people we support.

As a mental health charity, we really value the wellbeing of our staff. That’s why we want you to know that you’ll be joining a friendly team, who will give you a supportive environment to help you thrive in your role, including all the training you need to feel confident and equipped.

We can offer you a tonne of employee benefits, and we can promise you’ll be inspired by some pretty amazing humans every single day. We will support you on your own career path; developing new skills, accessing formal and informal learning experiences and providing opportunities to put your continual progress into practice.

For more information, including full job description and application/interview guidance, please download our recruitment pack.

We cannot consider CV’s – all applications should go through the application process on our website. Only applications completed through our website will be considered. If you are unable to complete an online application, please contact us at recruitment@penumbra.org.uk and we can arrange for a paper copy to be sent out to you.

Please note that unfortunately we cannot offer visa sponsorship. We can only accept applications from applicants who currently have the legal right to work in the UK, or applicants who have already have an application in progress to obtain the legal right to work in the UK.

Updates and responses to applications will come from our recruitment system. These emails may go into your spam inbox so please check frequently for any updates on your application. To avoid this happening please add “Penumbra Careers” – recruitment@penumbra.org.uk to your contact list. You can also check the status of your application by logging into the careers portal. If you have not had any update on your application, please contact us at recruitment@penumbra.org.uk.

Penumbra is committed to supporting candidates with disabilities, neurodiverse candidates, and candidates with mental health conditions throughout the recruitment process. We will make any reasonable adjustments required to ensure a fair and inclusive process for all. If you think you require reasonable adjustments, please don’t hesitate to contact us at recruitment@penumbra.org.uk.

Job Description

Place

Clerk of Works (Roads Inspector - Permits Section)
Waverley Court

Salary: £30,751 - £36,312 per year
Hours: 36 per week

Based at Waverley Court, You will be part of a team to help manage and co-ordinate Edinburgh’s Road Network.

• You will be expected to carry out all categories of inspection as necessary in respect of Utility work on the public road, examine and monitor standards of work and compliance with the New Roads and Street Works Act 1991 and associated Codes of Practice.
• Attend site meetings with Utility companies’ representatives and represent the interests of the Council as roads authority in order to minimise disruption and ensure works are co-ordinated with other activities on the network.
• Inspect and report on standards of workmanship and compliance with current legislation.
• Ensure that all work is carried out with due regard to public safety and traffic requirements.
• Inspect monitor and report on development and contracts ensuring that they are being undertaken in accordance with Council requirements and specifications.
• Inspect sites where permissions have been issued for skips, scaffolding etc.
• Undertake enforcement action to remove illegal road occupations such as goods on display, advertising boards, skips, scaffolding, container units etc.

The role supports the Transport Officer in undertaking their duties.

The role offers an excellent pension package and leave entitlement.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Job Description

Place

Systems and Data Quality Officer
Waverley Court

Salary: £30,751 - £36,312
Hours: 36 per week

We are seeking a dynamic and innovative Systems and Data Quality Officer to join in supporting the continuous improvement within Neighbourhood Environmental Services. Working as part of the Performance Improvement team, you have an active role in service delivery within Neighbourhood Environmental Services. The role will support the City of Edinburgh Council by ensuring efficient and effective management of data systems, enhancing data quality, and implementing quality assurance processes.

The role focuses on optimising data utilization to improve service delivery, support decision-making, and ensure compliance with relevant standards and regulations. A high degree of IT literacy is required as is the ability to embrace the use of new systems quickly. Experience in the use of GIS applications would be beneficial. This is an exciting time to be taking on this role. The service will go through significant changes over the coming months and years with services adapting to policy changes and deployment of technologies in vehicles to increase a data driven approach to service improvement.

Key Responsibilities: Routing/Data Management and Analysis:

• Develop, maintain and progress routing system and data integrity.

• Develop, implement, and maintain data management systems to ensure data integrity, accuracy, and accessibility.

• Analyse data to identify trends, patterns, and insights to support strategic planning and operational improvements.

• Produce regular and ad-hoc reports for internal and external stakeholders. Continuous Improvement:

• Identify opportunities for improving data management systems and processes.

• Lead and participate in projects aimed at enhancing data quality and system efficiency.

• Keep abreast of emerging technologies and best practices in data management and quality assurance. Systems Management:

• Oversee the administration and maintenance of data systems, ensuring they meet the needs of the department and comply with IT policies.

• Work with IT and other relevant departments to troubleshoot and resolve system issues.

• Lead the implementation of new systems and upgrades, including testing and user training.

Stakeholder Engagement:

• Liaise with internal and external stakeholders to understand their data needs and ensure systems and processes meet these requirements.

• Provide expert advice and support to colleagues on data management, systems, and quality assurance. Compliance and Standards:

• Ensure all data management and quality assurance activities comply with relevant legislation, policies, and standards, including GDPR.

• Stay updated with changes in regulations and standards, and update policies and procedures accordingly.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

Requirements

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

JOB TITLE: Quality Engineer - Payment Services Platform

SALARY: £45,954 - £51,060

LOCATION(S): Edinburgh

HOURS: [Full-time]

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our Edinburgh office.

About this opportunity…

This is your chance to bring your skills to the forefront and make a real difference in shaping the future of payments, making them easier, faster and safer for our customers.

We're looking to recruit a Quality Engineer to work within a highly proficient and productive engineering team instilled with a team ethos of testing and delivering high quality solutions for the bank and its customers.

In Quality Engineering you will work to deliver customer driven testing solutions and quality software to take on business problems and realise value to customers through excellence in execution. You will do this by implementing the right level of Quality Engineering principles and artefacts across all testing types through Agile testing with an 'Automation First' approach.

About us…

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too…

What you'll do…

As a Quality Engineer in your day to day you'll:

• Work in an Agile fashion with colleagues from different fields to plan and execute highly effective testing to ensure excellent delivery quality to colleagues and customers.

• Exercise your "T-Shape" capabilities to develop and further improve the expansion of our Test Automation framework to deliver quality testing in a rapid execution timeline.

• Be part of the Quality Engineering community to learn and grow individually but also working with others to help the community improve.

• Work collaboratively with the Product Owner as well as Engineers, Architects, Customer Journey Manager's and Integrators to help building the feature team capability.

What you'll need…

• Drawing on your knowledge of Test Automation to achieve key outcomes and support organisational goals.

• Be involved in hands-on development and maintenance of our test automation and find ways to increase the intelligence within it.

• Working with our Engineering Leads, you will be shaping the strategy, and defining the technical solutions on how we integrate our automation beyond our applications and developing tools which can be used wider across our Platform and neighbouring Platforms.

• Through our model, we encourage sharing of new solutions and techniques within the chapter and with other parts of the wider payments engineering platform.

• Apply your expertise to act as the organisational authority on Building, Maintaining and Improving Payments Test Automation.

• BDD Cucumber Framework. (TestNG Framework experience welcomed as well)

• Technology Stack - JUnit, Java, Spring Boot, Jenkins and GitHub, Maven, Nexus, Eclipse, Selenium, Oracle/SQL DB.

It would be great if you also had…

• Strong knowledge of Cloud computing concepts and technologies such as virtualisation and microservices.

• Development and performance tuning of APIs.

About working for us…

Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

* A generous pension contribution of up to 15%

* An annual performance-related bonus

* Share schemes including free shares.

* Benefits you can adapt to your lifestyle, such as discounted shopping.

* 30 days' holiday, with bank holidays on top

* A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more.

Join our journey.

Proud member of the Disability Confident employer scheme

PSL Repairs and Compliance Administrator

This post is based at Link’s Edinburgh office.

Hours of Work: 37.5 per week, Monday to Friday.

£30,319.00 to £38,254.00 per annum (dependent on skills & experience)

The Role

At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

Link Housing Association deliver The City of Edinburgh Council's Private Sector Leasing Scheme (PSL). C~urb PSL deliver this service to over 1,500 landlords with approximately 1,850 properties. The leased properties are utilised by the council to provide intermediate temporary accommodation.

C~urb PSL, part of Link Group, seeks an individual to join our team of graduates and experienced administrators with excellent communication skills who thrives in a fast paced but supportive office environment. A flexible, can-do attitude and attention to detail and customer care is essential to the role of Administrator for Repairs & Compliance, as you will be liaising with tenants, contractors, colleagues, and landlords to arrange appointments for repairs and safety checks to keep tenants’ homes in good repair.

Full training is provided with an opportunity to gain a Letting Agency Management qualification in one of Edinburgh’s largest Letting Agents and social enterprises, which won the Chartered Institute of Housing’s Excellence in the Private Rented Sector award in 2022, for its innovative work to alleviate homelessness. A proven record of time management, communication skills and attention to detail is essential for the role. If you want to be part of this innovative and ethical organisation, please apply by submitting an online application via our website.

About You

As Repairs and Compliance Administrator you will have knowledge of repairing standards in the housing sector as well as knowledge and commitment to excellent customer care, tenant participation and equal opportunities. Administration experience within a fast-paced office environment is an essential requirement of this role.

A good general standard of education and a good working knowledge of Microsoft Office including Word and Excel is required for this position.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.

As a Link employee, you'll likely benefit from the following:

• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme
• 35 days’ holiday per year (inclusive of public holidays) pro rata plus an additional 1 day’s pro rata holiday per year after 1 years’ service up to a maximum of 40 days per year
• Opportunity to buy and sell holiday days
• Enhanced company sick and family friendly pay
• Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership
• Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options
• Access to an Electric vehicle leasing scheme, subject to the terms of the scheme
• Life assurance scheme providing death in service benefits to named beneficiaries
• Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services
• Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
• Annual flu vaccination
• Access to a savings and borrowing scheme
• Cycle to work scheme
• Travel season/travel ticket loan and much more!

For a full list of benefits available to employees, please see the following link - https://www.linkhousing.org.uk/what-we-do/work-for-us/

You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.

This post is subject to a Basic Disclosure check.

Closing Date: Midnight on Sunday 11 August 2024

Interview Date: Interviews are being held on Tuesday 20 August 2024 at Link’s Edinburgh Office.

How to Apply

Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button below. You must complete an application form to be considered for any of our vacancies but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password.

Please note that CV's will not be considered.

Proud member of the Disability Confident employer scheme

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role:

We are seeking a dynamic individual to join our team and be responsible for overseeing the business wide complaints quality assurance processes, with a view to driving better outcomes for our customers, continuous improvement and a standardised corporate approach. The candidate will oversee action plans to close any gaps in performance across all the Diligenta accounts.

Benefits:

• 33 days including Bank Holidays
• Personal and career development opportunities to progress your aspirations within the company
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

What you'll be doing:

• Working within a team to ensure consistent implementation of our centralised QA process for complaints

• Develop and implement quality control procedures and standards to drive better customer outcomes and improve complaint handling processes
• Prepare and present regular reports on complaint trends, resolutions, and actions taken to senior management.
• Maintain a customer-centric approach, ensuring that all complaints are handled with empathy and professionalism.
• Engaging across all accounts and establishing relationships

What we're looking for:

• Experience in financial services
• Previous experience in quality, continuous improvement, standardisations and consumer duty
• Strong knowledge of Quality Assurance in Operations
• Team Working skills
• An energetic individual with a positive outlook
• Someone with skills in Excel, PowerPoint, Outlook, complaints database
• (Desirable) experience in six sigma

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

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