Total 148 PR / Media / Communications job vacancies in Bukit Jalil

The Write Connection (TWC) is an educator of English and English Language Writing skills. The company comprises more than 100 passionate professionals dedicated to one mission: To nurture generations of critical yet compassionate thinkers who will lead meaningful lives. We are committed to deliver a first-class and well-rounded English Enrichment programme to our students and customers. We are looking to groom Curriculum Writers to become specialists in creating materials for teaching Secondary English and Writing in the highly regarded TWC Way.

JOB DESCRIPTION

As a Curriculum Writer, your primary focus will include the preparation, writing, proofreading and editing of TWC’s curriculum to be used in the classroom, as well as working on TWC’s other publications. Reporting to the Curriculum Manager, you will work together with TWC’s Curriculum Team to ensure the smooth delivery and quality of TWC’s curriculum. You will primarily be responsible for our secondary school materials, but you may also be required to work on the primary school materials should the need arise,

Your job responsibilities include:

• Create and review high quality content for learning/teaching materials
• Edit content of curriculum
• Proofread written work
• Proofread and edit TWC’s publications
• Coordinate workflow within curriculum team and other relevant teams
• Other duties associated with the role and assigned by your line manager

JOB REQUIREMENTS

Applicants must fulfil the following criteria:

1. Degree from a reputable university, preferably in the related fields of Law, Arts, Humanities, Social Sciences and Communications.
2. Experience in teaching Secondary school levels will be an added advantage.
3. Familiarity with the Cambridge O Level English Language syllabus is required.
4. Qualifications in editorial work and/or English teaching are an added bonus.
5. Excellent academic track record, particularly in English, General Paper (GP), and/or English Literature at ‘O’ and/or ‘A’ levels.
6. Meticulous, high quality work standard.
7. Strong work ethic.
8. Ability to adhere to tight deadlines with strong organisational skills.
9. Familiar with using Microsoft Word for layout.

Work Hours and Location:

• Work Days: 5-day work week, Monday to Friday.
• Work Hours: 9am to 6pm.
• Work Location: TWC HQ, Guthrie House, Bukit Timah.

How to apply:

Interested candidates who wish to apply for the above position, please email us an updated copy of your resume and attach the following information to recruitment@thewriteconnection.com.sg.

• Writing sample (e.g. worksheets, prose, journal articles)
• Grade for ‘O’ Level English (and English Literature, if applicable)
• Grade for ‘A’ Level GP (and English Literature, if applicable)
• (If you did not take ‘O’ Level or ‘A’ Level examinations e.g. you studied at an international school or you took the International Baccalaureate (IB), or you studied in a Polytechnic, please provide grades of similar or relevant subjects.)

We regret that this position is only open to Singaporeans and PRs and only shortlisted candidates will be notified.

All information collected will be kept in strict confidentiality and used for recruitment purposes only.

Job Description for Customer Relation Executive:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relation Executive. The ideal candidate will be responsible for providing exceptional support and assistance to our customers, ensuring their satisfaction and addressing any inquiries or concerns they may have.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and policies to assist customers effectively.
• Resolve customer issues and concerns in a timely and efficient manner.
• Collaborate with other departments to ensure customer needs are met and issues are resolved.
• Maintain accurate and detailed records of customer interactions and transactions.
• Follow up with customers to ensure their concerns are resolved to their satisfaction.
• Stay updated on product knowledge and company policies to provide accurate information.
• Identify and escalate complex issues to the appropriate department for resolution.
• Assist in developing and maintaining customer support procedures and documentation.
• Strive to achieve and exceed customer satisfaction goals.

Requirements:

• Proven experience in a customer support role.
• Excellent communication and interpersonal skills.
• Ability to handle challenging customer situations with patience and empathy.
• Strong problem-solving skills and attention to detail.
• Familiarity with customer support software and systems.
• Ability to multitask and prioritise in a fast-paced environment.
• Positive attitude and willingness to learn and adapt.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Senior / Event Services Manager is in charge of various group and catering (social / corporate / wedding) businesses.

What will I be doing?

As the Senior / Event Services Manager, you will be responsible for performing the following tasks to the highest standards:

• Communicate effectively with the Sales & Catering team members responsible for booking various group and catering businesses, as well as all other department staff members who will be involved in carrying out the needs of a group/guests.
• Ensure that all bookings are focused to yield maximum revenue per available function room.
• Response for successful execution of event and customer satisfaction to ensure customer remains loyal and books future business with Conrad Singapore Orchard
• Develop creative and attractive menu presentations for potential clients.
• Maintain an active trace / follow-up system on all personal sales calls and inquiries.
• Finalize all bookings, maximizing all revenue potential by upselling in all revenue producing areas while satisfying client needs.
• The ability to act as the liaison between the client and the hotel for all of the client’s needs (i.e. Hotel rooms, catering & events, audio visual, food tasting, transportation, off-site event recommendations).
• Have an excellent knowledge of hotel facilities, capacities and dimensions of the hotel’s function spaces.
• Review all function spaces with the Banquet Manager in regards to any requirements for a function.
• Maintain the policies set forth in the group sales / catering sales contract (i.e. deposits, cut off dates, attrition, rooming list, billing instructions).
• Conduct tours of the property with potential and existing clients.
• Provide input for weekly and monthly forecast.
• Coordinate with other departments on the needs of the group which will directly affect the department (i.e. amenities, arrival/departure time, deliveries).
• Plan and/or attend and/or participate in meetings with various operational departments as well as pre-convention meetings with groups to ensure on the quality of guest satisfaction.
• Achieve a yearly personal sales booking goal
• Listen and comprehend client’s need and goals.
• Actively participate in training opportunities
• Maintain a thorough concept of food cost and menu planning
• Respond to all telephone and walk-in inquiries regarding function spaces.
• Comfortably entertain appropriate clients.

Sales Administration

• Answer telephone inquiries and respond according to the Conrad’s standards
• Maintain an effective plan of correspondence.
• Prepare a monthly booking report and/or any other reports required by the Director of Catering
• To coordinate special events, promotions and publicity activities as assigned.
• Review all banquet event orders, daily and weekly banquet sheets to ensure accuracy in the content.
• Follow up on deposits made and ensure all payments are cleared after event.
• To update menu and price information when changes happen.
• Maintain all catering files in accordance with established procedures and standards.
• Maintain a friendly, caring and helpful attitude with clients, as well as other Hotel team members.
• Assist clients in the absence of a catering representative.
• Keep informed as to the daily hotel activities.
• Take ownership of the Delphi.fdc system.
• Find ways to make event services effort more effective and efficient through utilization of the Delphi.fdc system.

Generic Skills

• The ability to keep Director of Catering promptly and fully informed of all problems or unusual matters so that prompt corrective actions can be taken where appropriate.
• Maintain a professional appearance at all times and to conduct personal behavior in a mature professional business manner when representing the Hotel or brand.
• To be a sound analyzer and problem solver.
• To be a “do-er”, implementer, and action taker.
• Develop and use good business acumen and be a good “business operator”.
• Possess high level of accuracy and have an eye for detail, vigilantly attentive to detail, monitor quality and be obsessively service oriented.
• The ability to be versatile, flexible, show stress management, manage criticism and manage conflict effectively.
• Be a team player and have interpersonal sensitivity.
• Be a public ambassador for Conrad Singapore Orchard as well as Hilton Hotels & Resorts
• Respond properly in any Hotel emergency or safety situation.
• Perform other tasks or projects as assigned by Hotel management and staff.
• Provide feedback in a timely, professional and constructive manner.
• Ready to support any operational crunch within the Hotel, off-site events or Hotel run events.
• Ready to support community initiatives by the Hotel as our contribution to society.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Senior / Event Services Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Excellent reading, writing and oral proficiency in the English Language
• Flexible with working hours, able to work weekends and public holidays when necessary
• Ability to communicate in a second language is beneficial
• Minimum 2 – 3 years previous catering sales / conference services experience
• Able to work under pressure
• Strong selling and client communication skills

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Write Connection (TWC) is an educator of English and English Language Writing skills. The company comprises more than 100 passionate professionals dedicated to one mission: To nurture generations of critical yet compassionate thinkers who will lead meaningful lives. We are committed to deliver a first-class and well-rounded English Enrichment programme to our students and customers. We are looking to groom Curriculum Writers to become specialists in creating materials for teaching Secondary English and Writing in the highly regarded TWC Way.

JOB DESCRIPTION

As a Curriculum Writer, your primary focus will include the preparation, writing, proofreading and editing of TWC’s curriculum to be used in the classroom, as well as working on TWC’s other publications. Reporting to the Curriculum Manager, you will work together with TWC’s Curriculum Team to ensure the smooth delivery and quality of TWC’s curriculum. You will primarily be responsible for our secondary school materials, but you may also be required to work on the primary school materials should the need arise,

Your job responsibilities include:

• Create and review high quality content for learning/teaching materials
• Edit content of curriculum
• Proofread written work
• Proofread and edit TWC’s publications
• Coordinate workflow within curriculum team and other relevant teams
• Other duties associated with the role and assigned by your line manager

JOB REQUIREMENTS

Applicants must fulfil the following criteria:

1. Degree from a reputable university, preferably in the related fields of Law, Arts, Humanities, Social Sciences and Communications.
2. Experience in teaching Secondary school levels will be an added advantage.
3. Familiarity with the Cambridge O Level English Language syllabus is required.
4. Qualifications in editorial work and/or English teaching are an added bonus.
5. Excellent academic track record, particularly in English, General Paper (GP), and/or English Literature at ‘O’ and/or ‘A’ levels.
6. Meticulous, high quality work standard.
7. Strong work ethic.
8. Ability to adhere to tight deadlines with strong organisational skills.
9. Familiar with using Microsoft Word for layout.

Work Hours and Location:

• Work Days: 5-day work week, Monday to Friday.
• Work Hours: 9am to 6pm.
• Work Location: TWC HQ, Guthrie House, Bukit Timah.

How to apply:

Interested candidates who wish to apply for the above position, please email us an updated copy of your resume and attach the following information to recruitment@thewriteconnection.com.sg.

• Writing sample (e.g. worksheets, prose, journal articles)
• Grade for ‘O’ Level English (and English Literature, if applicable)
• Grade for ‘A’ Level GP (and English Literature, if applicable)
• (If you did not take ‘O’ Level or ‘A’ Level examinations e.g. you studied at an international school or you took the International Baccalaureate (IB), or you studied in a Polytechnic, please provide grades of similar or relevant subjects.)

We regret that this position is only open to Singaporeans and PRs and only shortlisted candidates will be notified.

All information collected will be kept in strict confidentiality and used for recruitment purposes only.

• Work closely with team members to develop, content-edit and proofread quality learning materials
• Conceptualise new content ideas and liaise with authors and other stakeholders in the production of textbooks and supplementary materials
• Work with designers and/or programmers in the design and development of e-learning content
• Source for potential authors
• Manage project schedules and budgets, and perform ad-hoc duties
• Conduct research on available titles and new market trends

• Degree in Mathematics, Science or Engineering
• Excellent command of the English Language
• An eye for detail and accuracy in work
• Able to work independently and in a team
• Able to adhere to project timelines
• Teaching, editorial and/or instructional design experience will be an advantage

Obtaining new clients and maintaining existing customers Effectively and efficiently fielding and qualifying interest from lead generation and digital canvassing Preparing sale quotations and arranging appointments (Online and offline appointments) Maintaining and achieving customer satisfaction in pursuit of business targets Creating win-win solutions for clients and establishing long-term partnerships Sharing sales-related or market information internally and externally Manage the day-to-day sales and partner relationships on a portfolio of domestic accounts Maximize revenue with each partner via title sell-in, price-discounted promotions, content licensing agreement compliance and constant aligning of priorities Monitor monthly remittance statement to ensure that all royalty payments are valid based on content licensing agreements Lead quarterly, bi-annual and annual strategic business reviews with accounts Create monthly sales pitch presentation and other pitch materials Communicate internal sales updates to entire Global Sales & Distribution division via weekly, monthly and ad hoc reports Generate post-mortem recaps, analyzing success of new release campaigns, catalog promotions and monthly stunts Execute directives from team, department and divisional leads

Responsibilities

• Plan and execute online marketing activities and social media campaigns.
• Work with web designer on overall maintenance of the company’s web sites.
• Develop and maintain partnerships to deliver and implement marketing activities.
• Analyse marketing results and activities through Google Analytics.
• Track and meet KPIs for campaigns, online sales and web traffic.
• Any ad hoc projects, as and when required by the management.

Requirements

• Diploma in marketing, information systems or new media.
• 2 to 3 years of experience in the similar capacity.
• Web savvy and keen interest in internet technologies.
• Creative and works well in a team.
• Experience in SEO, SEM and social media marketing.
• Experience in a publishing or academic environment will be an added advantage.
• Experience in HTML coding and video/editing tools are necessary.
• Experience running live stream and online events will be an added advantage.

Ark Media Productions PTE LTD is a media event management company.

We are looking for a Marketing head to join our team. The ideal person we are looking for should be able to integrate well within our team.

Job Description

- Aim to increase brand awareness and the identity of a company or product.

- Oversee the production of content that drives traffic to our organization’s website. This could be in the form of video productions, graphic design, etc... You will work with our in-house team to develop such content

- Develop key campigns and be a liasion between stakeholders and clients

- Represent the company to work on project taking the role of a project manager

- Organise and develop proposals for submission

- Use marketing skillset to advise stakeholders on implementation of campign

Responsibilities

· Support sales team on order processing, and delivery arrangement for local and overseas

· Assist customers in pre and after-sales support

· Attend to sales enquiries via email phone call

· Assist other task given by Manager

· Able to perform repetitive tasks; good communication and organizational skills, attention to details, a team player and possess a positive working attitude

· Proficient in Microsoft office

· Mature and able to work independently

· Able to work with different departments

· Assisting R&D team on administration matters

· Involve in meeting to take minutes

· Fluent in English and Chinese

- Setting up of equipment for all internal AV project.

- Supervise AV requirements of ongoing functions.

- Co-ordinate with client requirements during and pre-con/ directive meetings.

- Oversee and assist any outside contractors whilst in the event spaces.

- Works with superior on manpower planning and management needs.

- Conversant with emergency evacuation and fire procedures.

- Prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats.

- Deliver excellent customer service creating positive impact, take personal responsibility and initiative to resolve issue, always clearly communication with both Guests and colleagues.

- Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.

- Ensure client feedback is communicated and acted upon internally and manage resolution for any issue within 48 hours.

Responsibilities

Main Responsibilities – Editorial and Acquisition (books and journal projects)

• To learn the process of planning, controlling, and carrying out the editorial functions and coordinate all necessary actions which occur at any stage prior to receipt of a manuscript through finished product under the general guidance of the Publishing Director and Subject Leaders.
• To read and/or check all assigned manuscripts being processed for the publication, make recommendations on presentation, obtain outside advice where necessary, guide authors through all stages and make creative contribution to illustrations, photographs, text and cover designs.
• To carry out and organising all editorial processes on new books and reprints, such as copy editing, rewriting, compiling artwork briefs, picture lists, collecting and supervising the collection of photographs, proofreading, arranging corrections/revisions etc.
• To prepare and discuss with the Design, Typesetting and E-Publishing teams on the related aspects of the projects.
• To carry out duties on contractual matters including clearing or copyrighted materials, foreign rights, etc., as directed by the Senior Editor or Team Leader.
• To supervise and to coordinate with freelance editors on certain projects done by the freelance editors.
• To acquire book/journal projects, through emails, attending conferences, meetings etc., from authors hailing from reputed institutions worldwide.
• To work effectively on adhoc book projects that come with tight timelines.

Other Accountabilities

• To ensure the agreed objectives with the areas of responsibilities are achieved by the most economic method in optimising the profitability of the projects.
• To ensure the agreed budgets allocated for each project are achieved.
• To cooperate with Marketing in the promotion of all new titles when necessary.
• To ensure that effective liaison with the relevant departments within the organisation and outside bodies, such as government departments, authors, advisors etc.
• To ensure that all authors' agreements for titles assigned are properly raised.
• To ensure that all publishing documentation for the projects that he/she is responsible for are properly kept and carried out.
• To ensure that the progress report for all titles within his/her responsibility is updated as appropriate

Requirements

• Good Honours/Post-grad Degree in Economics, Business or Social Sciences.
• Strong networking with authors, academic professionals or researchers.
• Must be able to work independently, possess initiative, creativity, and a keen eye for detail.
• Must be able to work effectively on projects with special requirements and shorter timelines.
• Bilingual with strong command of English and Chinese to be able to liaise with Chinese speaking counterparts.
• Minimum 1 to 2 years in similar capacity
• Background in Accounting and Finance is preferred

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing.

Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Working in the dynamic environment of Four Seasons global headquarters, the Manager, Media (APAC) will be an integral member of the world-class team that drives the strategic media vision for the growing Four Seasons Hotel and Resort business. Reporting to the Senior Director, Global Media, the Manager, Media (APAC) will be part of a team that leads the development and implementation of the Asia Pacific property media plans, innovation, and optimizations across Hotels and Resorts.

A successful candidate will be responsible for executing, managing, and organizing media operations and strategy across the digital landscape within the Four Seasons digital online business, focused on China and Asia specific areas. As part of this role, he / she will manage internal and external stakeholders such as but not limited to digital media agencies, creative agency, brand marketing, analytics and legal. Channels to be managed include but not limited to, search, social, display and video – executing a multi-channel integrated strategy and analysis. He / she will oversee media brand guidelines, education, yielding consistency across investment prioritization. He/she will demonstrate deep subject matter expertise for hospitality industry media nuances with a preferred knowledge of air lift, travel patterns, market data, tech, and platform capabilities. He / she must have knowledge of Weibo, WeChat, Douyin, Sina Weibo.

Job Descriptions:

1) Cross-Channel Media Execution

· Define digital marketing priorities, investment strategy, measurement requirements, and go to market approach with an emphasis on channels across all Asia Pacific markets.

· Develop channel prioritization to create media recommendations to drive innovation for the Hotel and Resort business, focused on high-net-worth consumer and media objectives.

· Support development of media approach and experience design by delivering channel ideas and providing the link to reality of historical performance and in-market opportunities.

· Manage communication between owned & earned team to integrate ideas and channel activations across communication vehicles.

2) Paid Media Strategy

· Develop and maintain media planning roadmap and testing plans for domestic and international geo source markets.

· Create niche marketing strategies to focus on high-net-worth audiences.

· Define and develop strategies for activations in line with creative, designed to drive optimal KPI’s.

· Manage testing strategy based on best-in-class performance with goal of driving awareness and preference for the Hotel and Resort business in parallel to drive profitable revenue.

3) Audience Strategy & Management

· Work with key platform partners to focus on audience strategies across 1stparty CRM and 2nd party partner data.

· Innovate 1st, 2nd, and 3rd party strategies to build into the Four Seasons paid media strategies.

· Consult with Guest Insights on segmentation to create, actively manage, and optimize across media partners.

· Experience analyzing multiple sources of revenue data across Adobe Analytics, Double Click Manager (DCM) and Google Floodlights, social Pixels.

4) Media Platform Operations & Controls

· Lead invoice and actualization management with agencies, analytics, and partners.

· Responsible for campaign trafficking in line with agencies and creative production.

· Integrate and manage the paid digital and social instances to set up campaign deployment.

· Manage & update contractual obligations across partners with legal.

· Develop media plan governance and change management across all internal and external touchpoints.

5) Analytics & Reporting

· Partner with data analytics team to track and measure results and provide analysis on the efficiency of campaigns.

· Work with Four Seasons analytics to determine ROI / ROAS goals based on short / long term performance and lifetime value.

· Analyze and interpret trends to ensure adherence to legal, compliance, privacy regulations and policies related to media marketing.

· Manage APAC KPI & measurement framework tied to Four Seasons Global paid media strategy.

· Develop and work with agencies and analytics to integrate into reporting to understand performance against goals and critical learnings.

· Partner in developing plans for centralizing media reporting.

Professional Qualifications:

· Expertise with digital media strategy and activation; connecting these to brand, media, consumer and performance goals.

· Strong analytical thinking with the ability to clearly communicate findings and solutions.

· A deep passion and understanding of the advertising technology, innovations, and data / performance measurement trends.

· A proven track record of creating and executing media plans that answer KPIs.

· Ability to work in a fast-paced environment managing multiple stakeholders and priorities, balancing short and long term needs and implications.

· Lead key media operations including budget management, stewardship of media buys, proof of performance and budget actualization.

· Must have strong knowledge of the vast platforms used across the APAC region inclusive of China.

Education:

· College or University degree, preferably in a business or marketing / media communications program.

· MBA an asset.

Experience:

· A minimum of 5-7 years of progressive experience in an agency or client setting.

· Preferable experience in bid management, campaign management / optimization or digital media operations within search, publisher, display and social media. Experience within the luxury and / or hospitality industry.

Travel: As required.

Key Behavioural Competencies:

· Exceptional communication (written and verbal) and interpersonal skills required to support a diverse team of employees, consultants, and agencies.

· Ability to deliver key results in an environment with multiple tasks and time constraints.

· Excellent project management skills - able to conceive and implement projects from start to finish, stay on budget, manage processes and expectations, and stay committed to deadlines.

· Passion for media innovation and new ideas.

· Insight to action through analytics, focused on Hospitality / flight patterns.

· Ability to think critically and evaluate best possible solutions and procedures.

· Able to work independently, solve problems, take initiative, and use good judgment.

· Well-organized, able to set priorities and be detail oriented.

Key functional Competencies:

· Outstanding resource and budget management skills.

· Experience in a client service role or in a marketing communications function.

· Strong leadership skills with the ability to lead, manage and train others.

· Experience managing the strategy and articulation of media across internal & external stakeholders.

Technical Skills and Knowledge:

· Strong computer skills in a PC and Mac environment including:

· MS Office (Word, PowerPoint, Excel), Microsoft Excel Pivot tables / VLookups.

· Adept at learning new applications.

· Highly results oriented with experience increasing top line revenue and driving ROI.

· Strong project management skills, able to conceive and implement projects on time and on budget.

· Media agency experience.

· Experience with Adobe Analytics, Google Ads Manager, Google Analytics (GA / GA4), Meta Business Manager, SA360, DV360.

· Douyin, Weibo, WeChat, Naver, Sina Weibo.

Job Highlights

· Pre-opening team

· Dynamic work environment

· Open and collaborative culture

Opening in 2023, Artyzen Singapore will be the first new hotel added to Singapore’s Orchard Road district in over a decade. What was once the sprawling home of the late Tan Hoon Siang (grandson of Singapore philanthropist Tan Tock Seng) is being transformed into a 20-story luxury property. The 142 rooms will sport a distinctive aesthetic, fusing reinterpreted facets of Peranakan art and style with contemporary design.

Responsibilities

• Efficiently perform all duties in the Communication Centre as part of the Guest Services Department (Reception, Concierge, Bell, and Driveway) assisting the entire team where necessary.
• Communicate professionally and efficiently to all internal and external callers of the hotel.
• Ensure guests are provided with personal, attentive and caring service
• Ensure guest complaints are dealt with promptly and courteously in line with Artyzen Brand Service Standards.
• Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude.
• Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings.
• Answer inquires from guests regarding restaurants, transportation, and entertainment in the local area.
• Suggest off-the-beaten path places to guests to present authentic dining, entertainment and travel experience.
• Ensure all guests experience a fresh and modern experience.
• Anticipate guest needs and offer related services and suggestions accordingly.
• Find opportunities to surprise and delight guests to create memorable moments.
• Be able to build small talks with guests during every interaction to engage with guests.
• Coordinate, process and distribute all incoming reservations during off hours of Reservations Manager, and be responsible for telephone inquiries and information services for the hotel.
• Be entirely flexible and adapt to rotate within the different positions of the Guest Services or any other Department of the hotel as needed.
• Optimize revenue through timely and accurate bookings.
• Complete other tasks that assigned by Management.

Requirements

• Vocational studies related to the field of Hotel & tourism management with at least 1 year experience in front office or guest facing roles, possible combination with studies.
• Preference for candidates with call centre/operator experience in an established or luxury/upscale or boutique hotel.
• Service-oriented, attentive to details and observant
• Excellent oral and written communications skills
• Good command of written and spoken English
• Adaptable and outgoing with excellent interpersonal skill
• Ability to work under pressure and be flexible as part of the pre-opening team
• Passionate and enthusiastic with a positive ‘can-do’ attitude