Job Summary
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Your day-to-day
- Oversee the entire Front Office operation to maintain high standards
- Serve as a point of contact for regular and VIP Guests
- Complete Night Audit duties
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Conduct annual and mid-year Appraisals with Team Members
- Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
- Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
- Manage, record and promptly resolve issues or emergencies that arise
- Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Compile adequate handover to Early staff / Duty Manager
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Assist other departments, as necessary
What we need from you
- Be courteous and focused on providing a consistently high standard of customer service.
- The ability to multi-task in fast-paced environment.
- Previous experience as Night Manager in a similar size property
- Ability to communicate with your team and the hotel teams.
- Must be flexible with hours
- Must speak Fluent English
Why you should apply
- Annual discretionary bonus for all Team Members
- Fantastic career potential with one of the UK's fastest-growing hotel operators
- Employee staff rates across our properties
- Complimentary overnight stays in our properties
- Retention bonus on completion of 3 and 6-month service
- Service-based annual leave (increase up to a maximum of 5 extra days)
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process
