Total 10 fb tourism hospitality job vacancies in Glasgow, Lanarkshire, G2 2LB

Are you a passionate Hospitality Manager? If so, we'd love you to join our team at Kilmardinny House!

This role sits within our Business & Industry division, catering for those within the workplace. Taking care of catering and dining services, we're one of the industry's largest and most innovative contract caterers. With menus available to pre-order and with in-app payment, Elior B&I have matched the tastes and dietary requirements of our four million daily customers with 21st-century tech.

Responsibilities:

• Responding appropriately to incoming enquiries via phone and email and chasing to a conclusion
• Conducting site show rounds
• Liaise with external suppliers, prepare quotes, contracts and event proposals for events of all types, including internal and external
• Produce event detailed planners (including catering, cost, invoicing details, itinerary, room set up, entertainment, AV etc.)
• Conducting menu tasting while planning the event with the client
• Actively identify marketing and promotion opportunities
• Develop events from proposal right up to delivery, including set, communicate and maintain project timelines and priorities

Working Pattern: 5 days over 7, as required by the business

In this role:

• Experience as an event manager
• Skilled in project management and event planner
• Knowledge of KPIs and marketing techniques for event management
• Outstanding communication and negotiation ability
• Customer service orientation
• BSc/BA in PR, marketing, hospitality management or related field is preferred

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded. As part of our causal team we offer:

Flexible Working: We offer full-time, part-time and casual contracts, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments

FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.

Big Enough for Growth, Small Enough to Connect: Opportunities for career progression while developing a close-knit community

Elior is a multi-award-winning people business and one of the UK's leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadiums
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That's why 85% of colleagues tell us how proud they are to work for us!

Elior Celebrates Equality Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work!

Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.

Our IT Function within Klarent Head Office have an exciting new opportunity for a hands-on IT Professional to join our dynamic team in the role of Service Delivery Manager with a strong focus on compliance and governance.

The Person:

• Have extensive experience within IT based roles inclusive of IT Service Delivery Roles
• Have previous experience in project management and the monitoring of this in addition to support management inclusive of SLAs, escalation and trend analysis.
• Have a strong understanding of IT Service Management processes and best practices such as ITIL in addition to a strong focus on compliance and governance
• Is an analytical thinker with the ability to make informed decisions and find creative solutions to complex problems
• Is comfortable to work in collaboration with others in their team and/or other functions however can also work autonomously and is committed to seeing through from start to finish
• Qualifications

• PM skills – Prince 2, PMP
• Hospitality experience preferred

• PMS
• POS
• Telecoms
• Data networks
• Office 365 Administration
• Sharepoint Administration

The Role:

• Oversee the delivery of IT services to internal team members at all levels, ensuring that all services are delivered in accordance with agreed SLAs and KPIs whilst reviewing and implementing policies and procedures related to IT service delivery and compliance.
• Ensure that all IT services are compliant with relevant regulatory and legal requirements, such as GDPR, latest PCI Standards, and that appropriate controls are in place to manage risk.
• Manage the relationship with third-party suppliers, ensuring that their services are delivered to a high standard and that they are aligned with our compliance and governance requirements.
• Project Management of IT Services within any agreed projects.
• Lead incident coordination and guide the team in case of any IT incidents.

The Benefits:

• Hybrid Working – 4 Office Days & 1 at home
• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent hotel rates for friends & family
• Employee Assistance Program
• Free use of the Leisure Club where applicable
• Long Service Awards
• Recognition Awards
• Refer a Friend Bonus
• Annual Social Events
• Lunch provided

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments.

To find out more, visit https://www.klarenthospitality.com.

Klarent Hospitality is a leading hotel investment and management company.

We currently manage a portfolio of 30 hotels in the UK and Ireland trading under prestigious, international brands such as Hilton, Hilton Garden Inn, DoubleTree by Hilton, Mercure and Ibis Styles.

Klarent Hospitality was established in 2015 and we have a proven track record in delivering operational excellence, exceptional customer experiences and superior performance through people development, active management and smart investment.

Hospitality Assistant

Glasgow

£12.00 an hour

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary career leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a General Assistant who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

We require catering assistants to work within a busy city centre University. You will be a motivated individual with a flexible approach, a keen eye for detail and a desire to deliver great experiences for our customers. You will be be willing to work as part of a team or unsupervised. We need people with experience working in a fast-paced environment to join our successful team. Your main responsibility will be the production of sandwiches, salads, paninis and toasties for sale in catering units throughout the Campus.

Experience in busy hospitality environment preferred.

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

Proud member of the Disability Confident employer scheme

The role of Chef de Partie is to prepare food for the Restaurant, Bar and Conference departments to a consistently high standard to meet guest requirements. Also to ensure the correct storage of all deliveries while maintaining excellent health and hygiene kitchen practice at all times. The Chef de Partie will also assist in the training and development of junior members of the kitchen team to and the supervision of the kitchen as a whole.

Your day-to-day

• Contribute to the production of food items in accordance with instructions from the Sous Chef and/or the Head Chef.
• Be knowledgeable of the day’s business, i.e. know what reservations are booked in to the Food & Beverage outlets, be aware of outside events that will impact directly on business, etc.
• Be familiar with the menu and with any “specials” of the day.
• Ensure all dishes are prepared in a timely fashion.
• Ensure all dishes leaving the kitchen/buffet are prepared to the approved standard of presentation.
• Avoid unnecessary wastage, to observe proper portion planning and control and to act in a cost effective, responsible manner.
• Comply with all Health and Safety guidelines and report any issues as appropriate.
• Energy and cost awareness to deliver savings where possible.
• Ensure the kitchen equipment is in working order; report any maintenance issues to Head Chef.
• Following company control procedures in accordance with the company Internal audit requirements
• Ensure excellent food hygiene practice is observed in the entire food chain from storage through to preparation and service.
• Ensure HACCP compliance within the kitchen and all Food & Beverage outlets.

What we need from you

• Strong – sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling
• Catering / Hospitality / Travel /Tourism qualification at any level.
• Previous supervisory experience within a kitchen environment.
• Professional cookery qualification
• Flexible working shifts.
• Compliant – as well as meeting local laws on food handling.
• Must speak fluent English.
• Ability to communicate with your team and the hotel teams.
• Working in a team

Why you should apply

• Annual bonus for all Team Members
• Fantastic career potential with one of the UK's fastest growing hotel operators
• Employees staff rates across our properties
• Complimentary overnight stays in our properties
• Retention bonus on completion of 3 and 6 month service
• Service based annual leave (increase up to a maximum of 5 extra days)
• Apprenticeships with HIT training

You will be centrally located in Glasgow, an 8-minute walk from Buchanan Street and 11 minutes by foot from George Square. The Glasgow Central train station is a 5-minute walk. This 4-star hotel is 0.8 mi (1.2 km) from Royal Concert Hall and 1.3 mi (2.1 km) from OVO Hydro.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

The role of Chef de Partie is to prepare food to a consistently high standard to meet guest requirements. To ensure the correct storage of all deliveries while maintaining excellent health and hygiene kitchen practice at all times. The Chef de Partie will also assist in the training and development of junior members of the kitchen team to and the supervision of the kitchen as a whole.

Your day-to-day

• Contribute to the production of food items
• Be familiar with the menu and with any “specials” of the day.
• Ensure all dishes are prepared in a timely fashion.
• Ensure all dishes leaving the kitchen/buffet are prepared to the approved standard of presentation.
• Avoid unnecessary wastage, to observe proper portion planning and control and to act in a cost effective, responsible manner.
• Comply with all Health and Safety guidelines and report any issues as appropriate.
• Energy and cost awareness to deliver savings where possible.
• Ensure the kitchen equipment is in working order; report any maintenance issues to Head Chef.
• Following company control procedures in accordance with the company Internal audit requirements
• Ensure excellent food hygiene practice is observed in the entire food chain from storage through to preparation and service.
• Ensure HACCP compliance within the kitchen and all Food & Beverage outlets.

What we need from you

• Strong – sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling
• Catering / Hospitality / Travel /Tourism qualification at any level.
• Previous supervisory experience within a kitchen environment.
• Professional cookery qualification
• Flexible working shifts.
• Compliant – as well as meeting local laws on food handling.
• Must speak fluent English.
• Ability to communicate with your team and the hotel teams.
• Working in a team

Why you should apply

• Annual bonus for all Team Members
• Fantastic career potential with one of the UK's fastest growing hotel operators
• Employees staff rates across our properties
• Complimentary overnight stays in our properties
• Retention bonus on completion of 3 and 6 month service
• Service based annual leave (increase up to a maximum of 5 extra days)
• Apprenticeships with HIT training

You will be centrally located in Glasgow, an 8-minute walk from Buchanan Street and 11 minutes by foot from George Square. The Glasgow Central train station is a 5-minute walk. This 4-star hotel is 0.8 mi (1.2 km) from Royal Concert Hall and 1.3 mi (2.1 km) from OVO Hydro.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

We require catering assistants to work within a busy city centre University. You will be a motivated individual with a flexible approach, a keen eye for detail and a desire to deliver great experiences for our customers. You will be be willing to work as part of a team or unsupervised. We need people with experience working in a fast-paced environment to join our successful team. Your main responsibility will be the production of sandwiches, salads, paninis and toasties for sale in catering units throughout the Campus.

Hospitality Assistant

Glasgow

£12.00 an hour

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary career leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a General Assistant who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

Experience in busy hospitality environment preferred.

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

Proud member of the Disability Confident employer scheme

We are looking for a talented F&B Supervisor who has a passion for leading the team and delivering exceptional customer service offering customers a personalised experience. Someone creative, and an excellent motivator for their team to drive sales and engagement.

Key Responsibilities:

• You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience through supervision and coaching of the team


• Deal with guest complaints in a friendly and efficient manner, always ensuring guest satisfaction.


• Adherence to the company policies and guidelines while ensuring that all team members follow the service standards


• Assisting restaurant management in duties such as opening and closing the building, cashing up, running daily team briefings, training the junior team members, and communicating ongoing maintenance, cleanliness, and H&S issues


• Have a visible presence within the outlet to ensure that all customer requests and queries are responded to promptly and effectively and points learned from complaints are used to enhance future customer service.


• Ensure company cash handling procedures are followed consistently


• Drink orders are dispensed accurately; bar areas are always clean and up to the restaurant's high standards


• Work in a safe and tidy manner and report any hazard, accident, loss or damage to management.


• Preparing reports at the end of the shift/week, including staff control, Liquor control and sales.


• Putting forward ideas to drive the beverage average check and increase the total revenue


• Ensuring that all beverage stock levels are maintained, and correct ordering procedures are carried out


• Providing a friendly, courteous, efficient, and professional service always


• Demonstrating a high standard of personal appearance, wearing the full and correct uniform and ensuring good personal hygiene

What we are looking for:

• An enthusiastic, energetic, and friendly personality, with a passion for providing excellent customer service


• Strong experience in a busy, fast-paced Environment.


• Basic IT and admin skills


• Excellent communication skills, both verbal and written


• Confidence to supervise teams


• Flexibility with working hours – must be available evenings and weekends.


• Someone who knows the market and customer needs, creating cocktails and current trends.

Why you should apply

• Service-based annual leave (increasing up to a maximum of 5 extra days)


• Employee & Friends/Family discounted rates at Heeton-operated hotels and brand employee travel programme


• Life Assurance, Income Protection and Employee Assistance schemes


• Referral scheme


• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more


• Heeton is an expanding company which offers excellent career, training and development opportunities


• Exclusive access to the employee recognition & reward scheme - Heeton Rewards


• Fantastic career potential with one of the UK's fast-growing hotel operators


• Retention bonus on completion of 3 and 6-month service

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required from candidates as part of the onboarding process.

Senior Interior Designer - High-End Hospitality Projects

Location: Glasgow, Scotland

Company

This interior design studio is a renowned Scottish design firm specialising in luxurious and innovative hospitality interiors. With a portfolio of prestigious projects across the globe, they pride themselves on delivering exceptional design solutions that elevate the guest experience. Their Glasgow office is expanding, and they are seeking a talented Senior Interior Designer to join their dynamic team.

Job Description:

We are looking for a creative and experienced Senior Interior Designer with a passion for high-end hospitality projects. The ideal candidate will have a strong design sensibility, extensive experience in hospitality design, and the ability to lead projects from concept to completion.

Key Responsibilities:

• Lead the design process for high-end hospitality projects, including hotels, restaurants, and bars.
• Develop innovative design concepts that align with client visions and project requirements.
• Oversee the preparation of detailed design presentations, drawings, and specifications.
• Collaborate with clients, architects, contractors, and other stakeholders to ensure design integrity and project success.
• Mentor and guide junior designers, providing creative direction and technical support.
• Manage project timelines, budgets, and resources effectively.
• Stay current with industry trends, materials, and technologies to ensure cutting-edge design solutions.
• Ensure all designs comply with local building codes, regulations, and accessibility standards.

Qualifications:

• Bachelor's or Master's degree in Interior Design, Architecture, or a related field.
• Minimum of 8 years of experience in interior design, with a focus on high-end hospitality projects.
• Proven track record of successfully completed hospitality projects.
• Strong portfolio showcasing innovative and luxurious design solutions.
• Proficiency in design software such as AutoCAD, SketchUp, Revit, and Adobe Creative Suite.
• Excellent communication, presentation, and interpersonal skills.
• Ability to lead and inspire a team, managing multiple projects simultaneously.
• Strong attention to detail and a commitment to design excellence.

Why Join This Business

• They on prestigious and high-profile hospitality projects.
• Be part of a collaborative and creative team of design professionals.
• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• Joina growing business
• Opportunity for travel
• A vibrant and supportive work environment in the heart of Glasgow.

If you are a visionary designer with a passion for creating exceptional hospitality spaces, we would love to hear from you. Please submit your resume, portfolio, and a cover letter detailing your relevant experience and why you would be a perfect fit for our client.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

What will I be doing?

As a Breakfast Chef, you will be responsible for ensuring that breakfast and the buffet are prepared and presented to a high quality to deliver an excellent Guest and Member experience. A Breakfast Chef will also be required to assist with food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Ensure breakfast, the buffet, and/or any other meal periods are prepared and presented to a high quality and within company guidelines
• Supervise staff if required
• Keep all working areas clean and tidy and ensure no cross contamination
• Prepare all miss-en-place for breakfast buffet and/or any other meal periods
• Assist in positive outcomes from guest queries in a timely and efficient manner
• Ensure food stuffs are of a good quality and stored correctly
• Contribute to controlling costs, improving gross profit margins, and other departmental and financial targets
• Assist other departments wherever necessary and maintain good working relationships
• Report maintenance, hygiene and hazard issues
• Comply with hotel security, fire regulations and all health and safety and food safety legislation
• Be environmentally aware

What are we looking for?

A Breakfast Chef serving IHG brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• NVQ Level 2
• Achieved Basic Food Hygiene Certificate
• Positive attitude
• Good communication skills
• Ability to work under pressure
• Ability to work on own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous kitchen experience in similar role
• Intermediate food hygiene

What do we offer:

• Annual bonus for all Team Members
• Fantastic career potential with one of the UK's fastest growing hotel operators
• Employees staff rates across our properties
• Complimentary overnight stays in our properties
• Retention bonus on completion of 3 and 6 month service
• Service based annual leave (increase up to a maximum of 5 extra days)
• Apprenticeships with HIT training

You will be centrally located in Glasgow, an 8-minute walk from Buchanan Street and 11 minutes by foot from George Square. The Glasgow Central train station is a 5-minute walk. This 4-star hotel is 0.8 mi (1.2 km) from Royal Concert Hall and 1.3 mi (2.1 km) from OVO Hydro.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

Job Summary

As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Your day-to-day

• Oversee the entire Front Office operation to maintain high standards
• Serve as a point of contact for regular and VIP Guests
• Complete Night Audit duties
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct annual and mid-year Appraisals with Team Members
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
• Manage, record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Assist other departments, as necessary

What we need from you

• Be courteous and focused on providing a consistently high standard of customer service.
• The ability to multi-task in fast-paced environment.
• Previous experience as Night Manager in a similar size property
• Ability to communicate with your team and the hotel teams.
• Must be flexible with hours
• Must speak Fluent English

Why you should apply

• Annual discretionary bonus for all Team Members
• Fantastic career potential with one of the UK's fastest-growing hotel operators
• Employee staff rates across our properties
• Complimentary overnight stays in our properties
• Retention bonus on completion of 3 and 6-month service
• Service-based annual leave (increase up to a maximum of 5 extra days)

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process