Site Security Team LeaderLocation : FarnboroughJob objectives and responsibilities overview · This is a key role within the Secur.....
Site Security Team Leader
Location : Farnborough
Job objectives and responsibilities overview
· This is a key role within the Security Officers with the core objective of ensuring that the client's premises and people are protected to a high standard
-The Team Leader (TL) will lead the Security Officers Team who must adhere to Standard Operating Procedures and Assignment Instructions, whilst maintaining a high-quality service at all times
· The TL will develop collaborative working relationships with Mitie and the client's Local Security Controllers
· While supervising the Security Officers Team, the TL will ensure that all contracted and temporary hours are fulfilled
· The TL must engage in effective communication with the client and other site stakeholders, and assist Mitie Operations Manager, National Security Coordinator, and other stakeholders as required
· With responsibility for personal and professional development, the TL will engage with the appropriate Mitie stakeholders to arrange team training and personal development planning
· This team leadership position will be required to manage security incidents that may involve conflict de-escalation and physical intervention skills - experience and qualification in conflict de-escalation and physical intervention are preferred and additional training will be given.
· Where required, the TL will conduct and contribute to investigations, writing respective reports for the client and Mitie operational management
· The role must promote the delivery of service excellence, sustainability, social values, and efficiency initiatives at the site level. This includes driving continuous improvement and contributing to innovation initiatives
· Ultimately, the protection team will uphold the security and positive reputation of the company and client through constructive representation and dedication to the job
Main duties
-To lead for emergency response i.e. Fire and emergency alarm system and First Aid ability to think and act quickly in emergencies or under pressure
-To lead team throughout the shift and manage operational tasks ie FRAHKI (Fire Risk & Housekeeping Inspections), Hot Work Permits, Drain Downs of the Fire Systems etc
-To ensure that all staff and contractors arriving have a valid identification card and are booked in and out in accordance with the RRMC Security policy
-To work alongside the Security team in managing all aspects of site security operations
-Enforce access and egress procedures stated in RRMC Standard Operating Procedures in a polite but assertive manner.
-Ability to recognize conflict situations and escalate/inform the Security Manager and Management Team
-Excellent interpersonal skills with the ability to communicate effectively with individuals at all levels
-Display the highest standard of personal presentation to maintain the brand image of both Rolls-Royce & Mitie
-To report to the Security Manager all faults, perceived Health and Safety hazards and unsafe working practices including Medical responses
-Process and Issue ID cards programming of card, Audit of access control system, system checks, maintenance, reporting faults and management of ELAN syste
-Issue and complete return to work forms.
-Support team with intercoms from the entrances to the car parks and offer information to support onsite parking Travel Plan
-Manage the dedicated emergency telephones and the telephone system and be aware of emergency response procedures.
-Be physically fit and able to carry out emergency response duties.
-Operate search policy as per instructed by RRMC.
-IT literacy to include excellent outlook, word, excel, software date bases and web-based software.
-Carry out initial investigations and report writing on incidents, accidents, damage, suspicious activities and parking.
-Issuing of Hot Works Permits and control of process.
-Support the security team in responding to appropriate incidents in line with agreed KPIs & SLAs
-Completed test, audits with completing record keeping.
-Site training new started, refresher completed training matrices.
-Writing work instructions with commutation, training and record
Primary attributes
-Ability to be screened to SC Level - or have a current SC clearance
-SIA Security Guard OR Door Supervisor OR Close Protection license holder (CP preferred but not mandatory)
-Remains calm under pressure
-Ability to deal with and control an emergency situation
-Is a team player and works with colleagues to ensure high levels of protection are delivered at all times
-Is trustworthy & reliable
-Maintains good time keeping
-Strong interpersonal skills
-A good written and verbal communicator
-Supervisory/leadership skills, ability to influence, motivate and liaise with others
-Is IT literate
-Demonstrate understating of the Health and Safety at Work Act, relevant Criminal, Civil Law and Police and Criminal Evidence Act
-Must be disciplined, have a professional attitude, be self-motivated, and committed to the job
-An efficient worker, seeks to use time at work wisely and appropriately - always seeking to protect the clients informational integrity
-High standards of appearance to positively represent the company and client at all times
-Ability to work within established procedures and to contribute positively to any improvements
-Has the ability to listen and demonstrate creative thinking skills
Preferred attibutes
-Holder of a 3-Day HSE first aid certificate (minimum 1 day, applicant must be able to supply a certificate) (preferred)
-FRET 3 certified
-Has held a previous supervisory position within a similar high profile blue chip client environment. (preferred)
-Previous experience as a Security Officer working in a high profile blue chip client environment. (preferred)
-Holder of full UK Driving Licence (preferable)
-Proficient in written and oral communication skills and IT literate/ competent
-Knowledge of and ability to use computer systems
-Microsoft Word - Intermediate
-Microsoft Excel - Intermediate
Additional role requirements:
Customer care
-Be receptive to the Client's concerns and complaints and take a personal interest in resolving any issues that you become involved in
-Work to the Standard Operating Prtocedures and Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with quality procedures
-Ensure that the contract is manned to the agreed level at all times
-Ensure all contractual commitments are honoured and if there is any failure be the first to escalate in line with site SOPs
-Ensure the client is fully satisfied with the service provided
-Ensure performance indicators are met and standards are constantly maintained
-Implement local opportunities to maxise service efficiency and drive continuous improvement
-Log complaints in accordance with the quality system and remedy in a timely and effective manner - the Customer Incident Report (CIR) must be investigated and completed
-Security incidents, breaches, and other incidents, muct be reported/escalated using ServiceNow, informing the client and Mitie security management in line with standard contract SOP's
-Continuously seek to identify opportunities to add value to the service in support of Mitie's continuous improvement commitments
Managerial requirements
-Leading the Security Officers Team in all matters, reporting to senior security management
-Support and implement customer corporate policies
-Manage security and emergency incidents
-Ensure that the correct security systems and procedures are used appropriately
-Engage in effective communication with the client, Mitie Operations Manager, and National Security Coordinator, and other stakeholders as required
-Manage the staff on site to ensure that the operational delivery of the service is maintained to a high standard and to the complete satisfaction of the client
-Take responsibility for the team's personal and professional development, by engaging with the appropriate Mitie stakeholders to arrange team training and personal development planning
-Where required, the TL will conduct and contribute to investigations, writing respective reports for the client and Mitie operational management
-Lead the implementation of customer corporate policies and codes of practice
-Constantly assess the risks to the client and company stakeholders, taking appropriate mitigation measures
-Regularly audit administrative, health and safety and quality procedures
-Provide support to staff who have welfare requirements
-Support the vetting process to ensure that all security officers assigned to you comply with BS7858 and SC clearance requirements
-Take detailed notes of all disciplinary actions taken against employees, making sure that such matters are first referred Mitie operational management and HR
Communication
-Must have effective communication skills to maintain and develop relationships within the team and client
-Respond to all customer requests in a timely fashion
-Communicate any business related requests to relevant personnel
-Support the clients contract governance structure
-Develop strong collaborative relationships with the clients Local Security Controllers and Mitie operational management
-Develop and manage security related projects and initiatives in collaboration with the client and Mitie operational management
-Provide information regarding on site activity relevant to the teams performance, on-going issues and future development opportunities and continuous improvement
-Complete and submit the Site Protection Team's weekly activity report
Training and development
-In conjunction with the Mitie Management team, monitor the performance of SPOs, conduct annual appraisals in line with company policy, and develop personal development plan for all team members
-Liaise with the Operations Manager and National Security Coordinator to ensure that all contractual training requirements are met and that all certificates are renewed within the correct time frame
-Make sure that all security officers are aware of the latest training initiatives and are given the opportunity for both personal and professional development
-Support site training and exercising activities where required
-Ensure that the SPO team is constantly trained to meet leading industry practices and the specific requirements of the clients contract
Quality
-Maintain accurate and up to date assignment instructions for the site, against which all security officers should be assessed to ensure their understanding and compliance
-Set and maintain high personal and professional standards as an employee of Mitie and adopt a total quality approach to every aspect of your work, colleagues and client
Health and Safety responsibilities
