Performs highly complex managerial work administering the daily operations and activities for the Program Review Branch, utilizing the Generally Accepted Government Accounting Standards (GAGAS) or other auditing standards adopted by the Federal Bureau of Prisons.

Manages the activities of staff auditors, ensuring the collection, analysis, interpretation, and documentation of information is sufficient to support audit results through reviewing and approving audit programs, priorities, scope, and methodologies for accomplishment of audit objectives; oversees audit activities to ensure all audit program steps are completed as planned; and monitors performance of audit activities to ensure accuracy of results in conformance with professional auditing standards.

Evaluates the results of audit findings and management responses to recommendations, timing, and extent of follow-up activities; oversees follow-up activities to ascertain if appropriate action is taken on reported audit findings; conducts quality assurance reviews of completed audits to ensure compliance with applicable standards; evaluates quality assurance reviews to identify potential improvements in operations; and identifies staff development needs and prepares and presents training to improve staff performance in conformance with professional auditing standards.

Develops training materials and presents training to internal auditors, field staff, and agency leadership.

Oversee the development of technical data, estimates, statistics, suggestion, and other information useful to higher level managers in determining which goals and objectives to emphasize.

We are currently seeking a Technical Solutions Manager, where you'll play a pivotal role in shaping the IT landscape for Sodexo’s government operational facilities.

What we are Offering

• Salary around £60,000, depending on experience.
• Eligible for 10% performance-based bonus.
• Eligible for flexible benefits with £1300 management fund.
• Permanent fulltime contract.
• Remote based with occasional travel to sites in the Kent area.
• Please view our attached benefits guide to see everything we have to offer.

Your Role as the Technical Solutions Manager

As a Technical Solutions Manager, you are the cornerstone of our site’s technical solutions, blending strategic insight with operational acumen to drive innovation and success. Your role encompasses a diverse array of responsibilities, each crucial to delivering exceptional service to our government contracts. You'll collaborate closely with the government departments, overseeing the support of critical applications that ensure the day to day running of our facilities.

Reporting to the Contract Director, you'll manage relationships with internal and external system providers, driving innovation and excellence across Sodexo’s contract. This will involve building strong relationships with a variety of key stakeholders across the business, through providing expert guidance and advice, solving issues, or helping develop future strategies. You will also be heavily involved with the data and reporting, whilst ensuring compliance with risk management practices.

We have recently implemented multiple technical solutions to deal with recent workforce changes. Therefore, you will need to utilise your change management experience to facilitate and support the continued rollout of this tech, whilst responding to the complexities that arise through the change. Overall, this is a role where you will be dealing with a complex change program whilst managing complex relationships, all to ensure the delivery of our technical solutions. If you feel you have the talent and experience to excel in this role, then apply today!

Please see the attached job description for a more detailed list of the main responsibilities.

The Ideal Candidate

Essential:

• Extensive track record of experience in property systems and property finance systems.
• Knowledge of or experience with logistics systems.
• Excellent knowledge of existing and emerging technologies in the property or logistics sector.
• Proven ability to design technical architectures and integrate systems.
• Strong organisational skills, with the ability to manage complex projects and prioritise effectively.
• Exceptional interpersonal skills, with the ability to communicate effectively across all levels.
• Strategic thinker with a client-focused mindset and persuasive influence.

Desirable:

• Relevant degree and/or professional qualifications
• Experience with Yard Management Systems (PINC) and Computer Aided Facility Management (Maximo).

Whilst the ideal candidate would fit into the above points, we would implore applicants with the relevant transferrable skills to apply for this role, as you may still be a great fit!

Any offers made for this role are subject to you passing relevant security clearances.

Why Join Us?

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

What You’ll Get to Do

CACI’s Agile Digital Solutions Operating Group is searching for individuals to lead application development and support for NASA's enterprise business systems. Selected candidates will deliver and sustain capabilities in a fast-paced SAFe agile development environment. CACI is hiring an Applications and Platforms Security Operations Center (APSOC) Manager who will lead cyber and IA security activity on the NASA NCAPS program.  The APSOC Manager will be a senior leader and will manage teams consisting of both leads and individual contributors responsible for leading the implementation and management of NCAPS related security processes and procedures.

As the APSOC Manager, you will lead a team delivering:

• 24x7x365 centralized cyber and system security monitoring and event management across multiple applications and platforms using Dynatrace—emphasizing predictive analytics, timely escalation and remediation, and coordination/collaboration with program partners.

• Continuous cyber monitoring and cyber incident response including managing, triaging, resolving and communicating/collaborating with stakeholders, users and other process partners.

• Outage coordination, including cross-program troubleshooting, outreach to on-call staff, vendor/OEM (Tier 4) escalation, and program communications to end users.

• Collaborating with our Applications and Platforms Operations Center (APOC), which centralizes our security incident response process, provides spillage management and sanitization expertise, and interfaces with other NASA activities.

What you’ll get to do:

• Manage daily cyber and IA security support over NCAPS portfolio of applications and platforms

• Hire, retain and train a team of cyber/IA professionals

• Lead the development and maintenance of NCAPS cyber/IA processes and procedures in an ITIL framework

• Ensure cyber monitoring is performed timely and cyber responses occur within established processes/procedures

• Ensure team supports critical processes outside of normal hours to include nights, weekends and holidays.

• Lead rapid response to quickly resolve cyber events

• Communicate with senior customer stakeholders on reporting metrics (e.g., # of events, average time to respond, affected applications or platforms, etc.)

• Lead preparation and distribution of cyber/IA required reporting

• Be the NCAPS program point of contact for collaborating and coordinating with other NASA enterprise contract vendors on cyber/IA activities

You’ll Bring These Qualifications

• Must be a U.S. citizen

• College degree (B.S.) in Computer Science, Information Management Systems, or related. Experience considered in lieu of degree

• Excellent verbal and written communication skills

• Prior experience leading cyber and IA security activities on a large, complex program

• Experience with ITIL frameworks and Dynatrace

• Professional Experience: 10+ years related technical experience

• Active Public Trust clearance with ability to obtain higher level clearance if needed

These Qualifications Would Be Nice to Have

• Experience managing operations in an Agile environment

• Experience with SecDevOps and Agile processes and/or tools

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

Job Overview:

As a project manager, you will coordinate people and processes to ensure that our projects are delivered on time and produce the desired results. You will be the Point of contact for everything involving a project's delivery.

We're seeking a qualified and energetic project manager to help us maintain our position as an innovative authority. The ideal candidate will have production experience and sound skills in developing and executing work plans. The project manager will also prepare and present updates regularly to relevant management channels.

Job Responsibilities:

• Become a technical expert in one or more CAI online assessment systems and gain product knowledge sufficient to provide high quality support for operational service delivery and/or new feature development.
• Effectively triage and troubleshoot case escalations and inquiries autonomously.
• Answer client inquiries about system behavior and capabilities accurately.
• Personally make or oversee the completion of system configuration changes.
• Manage the production change control process in accordance with CAI and CSSC standard operating procedures.
• Conduct effective risk management associated with production changes and prepare detailed deployment plans.
• Oversee the production deployment process for assigned systems and clients.
• Ensure high-quality customer service and address and maintain frequent and proactive contact with client program managers. 
• Work on multiple projects simultaneously, with an ability to switch contexts and work well under tight timelines.
• Develop requirements, budgets, and schedules for the software development projects. 
• Facilitate requirements meetings, including peer review sessions and status meetings with clients and other project stakeholders. 
• Establish milestones, anticipate issues, and monitor adherence to project scope, requirements and design documents, schedules, and to the CSSC software development process. 
• Assume day-to-day responsibility for ensuring that projects are completed on time and within budget, and that all deliverables are of the highest quality. 
• Work closely with the CSSC Technical Project Management team to share best practices, help resolve project issues, and ensure that staff is properly allocated to tasks by considering staff’s skills and interests, and the project’s needs. 
• Maintain client relations and communications including status reporting and informal conversations.
• Will be responsible for leading the overall delivery of large-scale engineering projects
• Direct oversight of all development and delivery phases (that includes planning, configuration, deployment and releasing the tested code to Production) of technology projects
• Ensure delivery standards and best practices are utilized throughout the life of a project to ensure optimal delivery of the solution

Job Requirements:

• Bachelor’s degree in a related field and 5+ years of experience or Master’s degree in a related field and 3+ years of experience
• 2+ years of experience with SQL
• Experience working with Jira and confluence to track and manage work
• Proficiency in data analysis tools such as relational databases, SQL query, spreadsheets etc.
• Excellent time management skills and the ability to work towards meeting multiple deadlines simultaneously
• Experience in applying best practices in software development lifecycle, including waterfall and Agile software
• Troubleshoot production runtime issues that may arise throughout the entire system.
• Participate in production deployments
• Analytical thinker with exceptional problem-solving abilities, dedicated to continuous improvement.
• The ability to work both autonomously and as part of a team

Why Work With Us?

When you work with Cambium Assessment, you’ll be helping to design and build inspiring solutions that make a real impact on the online testing industry, as well as the educators and students we support.

• Our systems are highly scaled and mission critical serving over a third of all students in grades 3-8 in the United States.

• Our web applications are highly interactive and universally accessible.

• Our machine scoring methods are driven by artificial intelligence allowing computers to perform such complex operations as grading essays with more accuracy than humans.

• Our processes use intensive algorithmic computing allowing a customized experience for each student as the exam adapts real-time based upon answers given.

In the 2021–2022 school year, we delivered more than 100 million online tests, successfully supported peak testing volumes exceeding 1.3 million simultaneous test takers,  while ensuring an average response time of less than a tenth of a second. We have the most advanced features of any online testing system, and we continue to push boundaries to improve student performance measurement and enabling educators with actionable insights to drive better overall educational outcomes for our students. To learn more about our organization and the exciting work we do, visit www.cambiumassessment.com

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

CACI’s Agile Digital Solutions Operating Group is searching for individuals to lead application development and support for NASA's enterprise business systems. Selected candidates will deliver and sustain capabilities in a fast-paced SAFe agile development environment. CACI is hiring an Applications and Platforms Operations Center (APOC) Manager who will lead NASA’s Tier 1 Enterprise Service Desk (ESD) and Ops Centers.  The APOC Manager will be a senior leader and will manage teams consisting of both leads and individual contributors responsible for improving enterprise transparency, ensuring cross-contract collaboration via ServiceNow, and achieving efficiencies by reducing the O&M workload across Agile Teams.

As the APOC Manager, you will lead a team delivering:

• 24x7x365 centralized performance, health, and capacity monitoring and event management across multiple applications and platforms using Dynatrace—emphasizing predictive analytics, proactive remediation, and self-healing.

• Incident triage, escalation to Tier 3 (Agile Product and Shared Services Teams), and ticket management through resolution; incident SLA monitoring; and incident resolution based on Agile Team-provided knowledge articles.

• Outage coordination, including cross-program troubleshooting, outreach to on-call staff, vendor/OEM (Tier 4) escalation, and program communications to end users.

• Problem investigations for any unplanned outages, recurring application performance issues proactively and reactively detected via monitoring tools, or at the request of the Government.

• Master change and outage calendar management—providing transparency to NCAPS, NASA, and OCIO Enterprise Contractor stakeholders.

• Collaborating with our Applications and Platforms Security Operations Center (APSOC), which centralizes our security incident response process, provides spillage management and sanitization expertise, and interfaces with other NASA activities.

What you’ll get to do:

• Manage daily production operations support over infrastructure, systems, services, & external interfaces

• Lead internal IT, Product, and Shared Services teams responsible for resolving operational support issues.

• Ensure daily monitoring is performed timely for services, jobs and interfaces for failures, irregularities, and performance issues.

• Ensure team supports critical processes outside of normal hours to include nights, weekends and holidays.

• Ensure Product and Operations Teams develop SOPs and processes for incident management and resolution.

• Lead rapid response to quickly resolve issues and outages.

• Drive innovation through special projects and technical upgrades

• Monitor support ticket queues to promote rapid response by all portfolio teams.

• Communicate with senior customer stakeholders on reporting metrics (e.g., system data, error logs, & user reports)

• Responsible for operations support metrics and Portfolio service desk ticket queues.

• Frequently meet with Portfolio Owner, Service Delivery Manager and Hosting Facility POCs

You’ll Bring These Qualifications

• Must be a U.S. citizen with an active Public Trust clearance (or the ability to obtain a Public Trust or higher, if needed)

• Bachelor's degree in Computer Science, Information Management Systems, or related. Experience considered in lieu of degree

• Must have at least 10 years of relevant, related technical experience.

• Excellent verbal and written communication skills

• Prior experience leading application operations and sustainment activities on a large, complex program

• Experience with a variety of technology stacks and platforms (.NET, Java, SQL, ColdFusion, etc.)

These Qualifications Would Be Nice to Have

• Experience managing operations in an Agile environment

• Experience with SecDevOpps and Agile processes and/or tools

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

Senior Manager of Software Development

Manager of Software Development cultivates and leads engineering teams that develop, test, deploy, and maintain Blackbaud’s EVERFI Internal tooling infrastructure. Directly and through Managers on this team, this role will work to establish and adhere to engineering best practices, identify critical gaps in development processes, create and own strategic projects, and empower teams. They will lead by example and be an agent of innovation while inspiring those around them. They will develop employees through goal setting and coaching best practices and processes. 

What you’ll be doing: 

• Work in an agile development environment leading engineering tech leads, and responsible for multiple teams of software engineers focused on internal tooling activities.
• Recruit and cultivate highly engaged teams by attracting high performing team members, coaching them on their career growth, and ensuring they are connected to the outcomes and purpose of their work. 
• Manage performance of team members through goal setting and measurement, coaching, recognition, and feedback through regular one-on-one's and check-ins 
• Mentor managers to continually improve leadership across the team
• Foster a culture of quality engineering that promotes collective quality ownership. Emphasize the importance of sound software design, effective testing methodologies, and proactive bug mitigation strategies to ensure high-quality engineering.
• Drive a culture of continuous improvement within the QE function. Identify areas for improvement, implement process enhancements, and measure their impact on overall product quality.
• Responsible for managing the budget for quality engineering activities, ensuring efficient resource allocation, and cost-effective practices.
• Provide the vision for our engineering technology platform and drive the development of roadmap to help us quickly scale and release faster with confidence.
• Create as a service operation that provides top-notch quality engineering for all major Blackbaud applications. This will ensure that the automation process is highly efficient and effective.
• Work together with all departments within Blackbaud to enhance quality and establish partnerships.
• Collaborate with Product and Development teams in a shift-left mindset to ensure that requirements and outcomes are understood and properly translated into automated testing coverage that is appropriately prioritized, scoped, and sequenced.
• Proactively provide transparent communication on progress via timelines and risk assessments.
• Lead continuous improvement of software dev through collaboration with peers and architects. 

What we’ll want you to have: 

• 10+ years of experience in the software development space
• 7+ years experience managing quality engineering development teams in an agile environment  
• Experience working with a complex product portfolio across multiple teams
• Demonstrative experience in software engineering best practices such as design patterns, decoupled architectures, test-driven development, and CI\CD pipelines 
• History of observing and considerately adopting contemporary software development technologies  
• Strong interpersonal skills with a demonstrated ability to achieve results through influence  

What we’ll prefer you to have: 

• Experience developing cloud solutions (Amazon AWS) and an understanding of SaaS software
• Proven experience in developing and implementing quality engineering strategies that align with the overall business goals and drive organizational success.
• An awareness of emerging technologies, tools, and trends in quality engineering and a track record of successfully implementing innovative solutions.
• Experience managing remote teams and team members both onshore and offshore

Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube ​

Blackbaud is a remote-first company which embraces a flexible remote work culture.  Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at https://careers.blackbaud.com/us/en or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype.  Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email blackbaudrecruiting@blackbaud.com. 

Benefits Include:

• Medical, dental, and vision insurance

• Remote-first workforce

• 401(k) program with employer match

• Flexible paid time off

• Generous Parental Leave

• Volunteer for vacation

• Opportunities to connect to build community and belonging

• Pet insurance, legal and identity protection

• Tuition reimbursement program

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Generates revenue through sales to new and/or existing key accounts within a geographic area or market. Collects information to better understand business issues, problems, and opportunities and to identify sales prospects. Prepares quantitative, qualitative, and financial data for use in pricing and sales presentations. Ensures sales plans and key account strategies are implemented and sales/financial goals are obtained.

What Part Will You Play?

• With significant support from internal resources and leadership, researches target prospects and develops pipeline in the assigned territory, assigned portfolio or with assigned accounts for new sales and/or for existing sales. For existing clients, conducts penetration analysis and reviews influencing factors and strategy of client to determine action plan. For new sales, identifies business opportunities, conducts cold calls and determines which relationships to nurture. For North America Segment, typically handles 100k or less accounts on file and typical accounts would include small community banks or small credit unions. For the Merchant Segment, typically leads the work of smaller customers, such as Independent Sales Organizations (ISOs) or Bank Acquirers with 10k or less Merchants.
• Acts as a front line sales person. Seeks support internally in order to effectively nurture old and new relationships, to execute and create the cold call plan, and to establish the relationship plan for new and existing business on a smaller scale. With guidance from more experienced internal resources, develops an understanding of the territory, conducts sufficient research, determines the appropriate timing for the client contact and determines the appropriate contacts for prospects.
• Creates, maintains and sustains Strategic Sales Plan (SSP) for identified top prospects in assigned area or accounts. Is responsible for closing the sale. Needs general guidance for closing deals and identifies internal resources for assistance with SSP.
• Creates the solution design plan. Sizes the work needed for the conversion and helps client understand the work effort for the transition and the correct mix to offer. Assesses the customer's business and reviews solution design options with the client, considering the client's vision, goal, objectives, pain points and target state and makes recommendations for the delivery option. Requires a tremendous amount of support for the large or mega prospects and may need guidance with the smaller prospects, such as small credit unions or small banks.
• With guidance from internal resources, creates and modifies the sales project plan with the intent to close the sale. Conducts stage assessments from time to time with assistance. Identifies and orchestrates the correct internal resources, such as within pricing, IT, implementation, etc. to meet with the client at the appropriate time based on the objectives of the client. Conducts ongoing communication with various internal groups regarding the client and makes request for assistance with the sales project plan as needed.
• Understands the dynamics of the industry, is knowledgeable regarding key trends in the market and discusses with clients current product offering and developing products, including mobile app developments, chip cards, etc. Participates with more experienced internal resource who conducts consultative thought leadership with prospects and helps client with possible solution design.
• Supports the negotiation of the master agreements and service level agreements. May negotiate for small prospects, such as small community banks or small credit unions, but will need support in crafting business terms, etc.
• With support from internal resources, manages the sales presentation and sales process, including identifying the objectives of the meeting, setting the agenda, and following-up on action items, as needed. Identifies internal resources to attend the meeting with the prospect to assist with questions, etc.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Typical fields include Communication, English, IT, or Engineering; Combination of relevant training and/ or experience in lieu of degree
• Typically Minimum 6 Years Relevant Exp
• Experience in industry

Preferred Qualifications

• Master's Degree
• Business

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways. Having ownership of a sub-function, account or matrix management responsibilities, applies knowledge to meet goals, maintain relationships, propose opportunities to expand the business, and lead matrix teams. Some barriers to entry exist at this level (e.g., dept./peer review).
• Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. Builds on/Maintains external relationships of assigned accounts.
• Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).
• Negotiation Skills - Ability to close a deal
• Interpersonal/Communication Skills/Building Relationships - Orchestrate work across internal and external teams
• Presentation Skills - Present sales presentation and sales process to client

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Job Overview:

We're seeking a qualified and energetic project manager to help us maintain our position as an innovative authority in EdTech and supplemental PreK-12 solutions. The ideal candidate will have production experience and sound skills in developing and executing work plans. The project manager will also prepare and present updates regularly to relevant management channels.

Job Responsibilities:

• Manage and increase the effectiveness and efficiency of our teams through proper troubleshooting and prioritization methods as well as coordination and communication between the clients and the internal team. 
• Ensure high-quality customer service and address and maintain frequent and proactive contact with the clients. 
• Bridging need from client requirements with solution to meet the need.
• Comfortable working on multiple projects simultaneously, with an inherent ability to work well under tight timelines and have strong problem-solving capabilities. 
• Develop requirements, budgets, and schedules for the software development projects. 
• Facilitate requirements meetings, including the peer review sessions, and status meetings with clients and project team. 
• Establish milestones, anticipates issues, and monitors adherence to project scope, requirements and design documents, schedules, and to the CSSC software development process. 
• Assume day-to-day responsibility for ensuring that the project is completed on time and within budget, and that all deliverables are of the highest quality. 
• Work closely with the CSSC Technical Project Management team to share best practices, help resolve project issues, and ensure that staff is properly allocated to tasks by considering staff’s skills and interests, and the project’s needs. 
• Maintain client relations and communications including status reporting and informal conversations.

Job Requirements:

• Bachelor’s degree in a related field and 3+ years of experience or Master’s degree in a related field and 1+ years of experience
• Experience in applying best practices in software development lifecycle, including waterfall and Agile software methodologies, web-based infrastructure, and data-driven systems. 
• Exceptional analytical skills, and demonstrated aptitude to learn SQL are highly desired. 
• Proven ability to understand technical concepts, including data relationships and software configuration. 
• Excellent documentation and communication skills, team-oriented attitude, and a proactive and detail-oriented nature. 
• Familiarity with software such as Jira, Confluence, TeamCity, Git, Bitbucket, and Octopus is desired.

Why Work With Us?

When you work with Cambium Assessment, you’ll be helping to design and build inspiring solutions that make a real impact on the online testing industry, as well as the educators and students we support.

• Our systems are highly scaled and mission critical serving over a third of all students in grades 3-8 in the United States.

• Our web applications are highly interactive and universally accessible.

• Our machine scoring methods are driven by artificial intelligence allowing computers to perform such complex operations as grading essays with more accuracy than humans.

• Our processes use intensive algorithmic computing allowing a customized experience for each student as the exam adapts real-time based upon answers given.

In the 2021–2022 school year, we delivered more than 100 million online tests, successfully supported peak testing volumes exceeding 1.3 million simultaneous test takers,  while ensuring an average response time of less than a tenth of a second. We have the most advanced features of any online testing system, and we continue to push boundaries to improve student performance measurement and enabling educators with actionable insights to drive better overall educational outcomes for our students. To learn more about our organization and the exciting work we do, visit www.cambiumassessment.com

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us. 

Job Title: Sr Manager, Supply Chain Planning and PLM Technology

Reports to:  Director, Supply Chain Technology

Location:  Remote US

Interested applicants must reside in one of the following approved states: Arizona, California, Colorado, Indiana, Massachusetts, Minnesota, New York, Oregon, Pennsylvania, Texas, Utah, Washington 

The Role

The Sr Manager, Supply Chain Planning and PLM Technology collaborates with key supply chain leaders within the global organization to chart a strategy and vision to continuously transform our planning capability in response to an increasingly fast-paced and digitally enabled supply chain. A strong candidate for this role will bring their experience of planning solutions and platforms to bear to come up with creative solutions. This leader will also demonstrate their ability to mentor and coach their organization to adapt and be flexible to new ways of working.

We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Your Impact

The primary functions of this role, include but are not limited to:

1. Develop and deliver against a multi-year strategy for Supply Chain Planning and PLM solutions.

2. Document the current supply chain system planning landscape and draft the future supply chain planning system landscape to support the growth and articulate how the architecture aligns with business strategy.

3. Execute multi-year end-to-end year planning program & re-implementation of PLM solution at Deckers.

4. Coordinate team efforts (internal & external), communications to senior leadership, and setting clear prioritization and objectives.

Who You Are

• Excellent communicator with an ability to explain complex topics to multiple audiences
• Creative and innovative problem solver
• Coach and mentor to others within/among the technology team

We’d love to hear from people with

• Bachelor’s degree in computer science or engineering; Master’s degree a plus.
• 10+ years’ experience with the entire software development lifecycle, requirements, design, implementation, integration testing, deployment, and post-production support.
• 8+ years of experience implementing supply chain planning and product lifecycle management solutions.
• Experience in implementing and managing planning platforms like (O9, Blue Yonder, SAP IBP, and Kinaxis) is a must.
• Experience in implementing cloud-based product lifecycle management solutions is a must.
• Familiarity with contemporary data platforms, architecture, integration & analytics platforms, and approaches (e.g., Boomi, Oracle SOA, Azure, Databricks, Snowflake, Informatica, SAP Business Technology Platform)

What We'll Give You

• Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
• Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
• Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever.
• Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development.
• Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.
   

$175,000-$190,000

The salary range posted reflects the minimum and maximum target for new hire salaries for this role in our Goleta, CA location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.

Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

#LI-AR1

Job Overview:

As a Technical Project Manager, you will coordinate people and processes to ensure that our projects are delivered on time and produce the desired results. You will be the Point of contact for everything involving a project's delivery.

We're seeking a qualified and energetic project manager to help us maintain our position as an innovative authority. The ideal candidate will have some background in software development management.

Job Responsibilities:

• Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines
• Delegating tasks on the project to team members best positioned to complete them
• Managing a project backlog and regular 2 week sprints in Jira by cleaning tickets, prioritizing serious issues and making sure that new feature tickets are assigned to the appropriate sprint.
• Run daily scrum calls with an active presence, ensuring that developers and QA know what is needed from them by the end of the day
• Setting up meetings and other checkpoints to make sure that questions are resolved in a smaller setting and devs have an opportunity to hash out problems
• Will run the meetings by asking relevant questions, encouraging devs to talk, speaking up and putting forward opinions
• Serve as an advocate for our clients and our end users by understanding who we are trying to help and making sure that they are being accommodated with each code change. Have the ability to answer developer requirements question through the lens of how the user is going to interact with the software and what their unique needs are.
• Use meeting notes from a planning meeting to generate Jira tickets and organize them logically for the developer. This includes distilling requirements, open questions, next steps, etc. that are a part of creating a new feature.
• Serving as a point of contact for teams when multiple units are involved in the same project to ensure team actions remain in synergy, report and escalate to management as needed
• Establish and maintain relationships with third parties/vendors, communicating with Internal teams or the Program manager to keep the project aligned with their goals
• Work with QA engineers to perform quality control on the project throughout development to maintain the standards expected
• Comfortable working on multiple projects simultaneously, with an inherent ability to work well under tight timelines and have proven problem-solving capabilities
• Create and maintain comprehensive project documentation
• Will be responsible for leading overall delivery of large-scale engineering projects
• Direct oversight of all development and delivery phases (that includes planning, configuration, deployment and releasing the tested code to Production) of technology projects
• Ensure delivery standards and best practices are utilized throughout the life of a project to ensure optimal delivery of the solution
• Drive key technical choices and proactively manage risks, issue and roadblocks to ensure success solution delivery
• Troubleshoot production runtime issues that may arise throughout the entire system
• Participate in production deployments

Job Requirements:

• Bachelor’s degree in a related field and 7+ years of experience or master’s degree in a related field, including
  • 5+ years managing software engineers or doing software development
  • Running or participating in scrum
• Ability to dissect, interpret and organize large amounts of data
• Experience working in software development management is preferred
• Experience working with Jira or other similar bug tracking software to track and manage work
• Proficiency in web applications is a plus, the basics of how they are constructed, interact with end users and integrate with each other on the web
• Excellent time management skills and the ability to work towards meeting multiple deadlines simultaneously
• Analytical thinker with able problem-solving abilities, dedicated to continuous improvement
• The desire to put the time in to understand how a complex software application works on every layer
• The ability to work both autonomously and as part of a team
• Be curious. Experiment. Ask questions. Get your hands dirty

Why Work With Us?

When you work with Cambium Assessment, you’ll be helping to design and build inspiring solutions that make a real impact on the online testing industry, as well as the educators and students we support.

• Our systems are highly scaled and mission critical serving over a third of all students in grades 3-8 in the United States.

• Our web applications are highly interactive and universally accessible.

• Our machine scoring methods are driven by artificial intelligence allowing computers to perform such complex operations as grading essays with more accuracy than humans.

• Our processes use intensive algorithmic computing allowing a customized experience for each student as the exam adapts real-time based upon answers given.

In the 2021–2022 school year, we delivered more than 100 million online tests, successfully supported peak testing volumes exceeding 1.3 million simultaneous test takers,  while ensuring an average response time of less than a tenth of a second. We have the most advanced features of any online testing system, and we continue to push boundaries to improve student performance measurement and enabling educators with actionable insights to drive better overall educational outcomes for our students. To learn more about our organization and the exciting work we do, visit www.cambiumassessment.com

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

The Avid Marketing team is looking for a digital marketing professional with a passion for and knowledge of the audio/DAW/music market to join our amazing team!
D2C demand marketer that will create experiences that delight prospects. We are looking for someone who is driven and thrives in high growth and fast paced environments. You must be detail-oriented, analytical and metrics focused to succeed in this job and must be comfortable analyzing data and drawing insights and trends. You’re knowledgeable in SEM, Paid Social, Display and experienced in leveraging affiliates to drive revenue growth.  You love to work with cross functional partners, ensuring all marketing materials and campaigns are in line with the brand tone, target audiences and our overarching communications calendar. You thrive in overcoming challenges and are always thinking outside of the box to generate demand through traditional and non-traditional channels. While primarily focused on demand generation, you will work closely with the rest of the Marketing team and contribute strategic ideas for website content, upper funnel brand campaigns, e-mail, SEO, and organic social.

WHAT YOU WILL DO:

• Develop and execute comprehensive digital marketing strategies designed to drive growth by working with the digital agency
• Own and lead weekly status meetings with Agency to monitor performance of initiatives across SEM, Display, and Paid Social
• Utilize data driven insights to implement customer segmentation strategies that personalize marketing efforts and improve conversion rates
• Plan and execute marketing campaigns across various digital channels ensuring they meet ROAS and other performance goals while driving customer acquisition
• Monitor and analyze website, financial, and marketing performance dashboards to report on success of demand generation initiatives. Leverage data and trends to optimize campaign performance to deliver against key business metrics
• Report on performance of all channels, highlighting what’s worked well, what needs to be optimized and opportunities/challenges
• Work collaboratively across product marketing, digital, brand, operations, field marketing and web to develop and execute solution centric campaigns that drive engagement and achieve billings growth

WHO YOU ARE:

• Previous experience and exposure working in Audio/DAW/music products/market a MUST
• Bachelor Degree in marketing is preferred but not required
• 3-5 years of related marketing experience specifically in the areas below:
• Knowledge of D2C digital/inbound marketing including web and content marketing strategies.
• Personalized segmentation, product launch support, and content aligned to target buyers.
• Experience creating and implementing proven and successful seeding, demand creation, and lead nurturing programs.
• Excellent communicator in English with proven ability to clearly convey complex ideas and data in written, presentation and spoken formats to a variety of audiences.
• Demonstrable listening, information gathering, and empathy skills for uncovering and defining deliverables, needs and outcomes.
• Team player with experience working across global and cross-functional teams.
• Ability to demonstrate big picture thinking who does not hesitate to dive into details with strong quantitative skills and ability to translate data into insights and measurable results.

Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ABOUT AVID

Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts. To learn how Avid powers greater creators or for more information, visit www.avid.com.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Avantor is looking for a dedicated and resourceful Technical Application Manager (Sales) to advance our Biopharma Production Efforts.

This role will be a full-time position based remotely with travel in the Boston area. You will be working with our Fluid Handling Solutions is to identify, develop, and close new business opportunities for the Biopharma Production Business. If you are looking to excel in establishing, maintaining, and growing business relationships with customers– let’s talk!   

What we are looking for

• Education: Bachelor’s degree. Master’s degree is a plus.
• Experience: Two+ years of experience in biopharmaceutical manufacturing or in selling to the biopharma industry.
• Collaboration Tool: Microsoft Office, specifically Teams with preference for experience in Salesforce or QlikView
• Preferred Qualifications:  
  • Proven track record in achieving sales targets. 

How you will thrive and create an impact  

• Provide technical expertise to sales representatives, resellers, and customers during the sales process.
• Perform technical sales support at customer sites or on a multiple-site basis.
• Resolve technical product/service issues.
• Assist customers during the sales process to maximize the benefits derived from the organization's products and/or services.
• Raise regional awareness by promoting the Avantor value proposition as a manufacturer and supplier of Fluid Handling products in supporting the manufacturing processes of various biologic-related product classes.
• Support the biopharma account management team with technical capabilities presentation, and a consultative sales approach to engage more technically experienced end users.
• Partner with technical end users to develop customer tailored Single Use products and services.
• Build and sustain business relationships with customers to ensure brand loyalty.
• Partner with sales management team in driving growth of the Fluid Handling revenue and portfolio
• Champion internal alignment with sales/account management and product management to ensure key customer opportunities are being managed and executed in an efficient manner.
• Identify and lead the development or refinement of custom manufacturing opportunities.
• Visit with and facilitate senior level presentations to end customers.
• Use of CRM system for consistent reporting and information exchange.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Who we are

Corebridge Financial helps people make some of the most meaningful decisions they’re ever going to make. We help them plan and take action to protect the future they envision and respond to some of life’s most difficult moments through the solutions and services we provide. We do this through our broad portfolio of life insurance, retirement, and institutional products, offered through an extensive, multichannel distribution network. We provide solutions for a brighter future through our client centered service, breadth of product expertise, deep distribution relationships, and outstanding team of hardworking and passionate employees.

The Information Technology (IT) organization is the technological foundation of our business and works in collaboration with our partners from across the company. The team drives technology and digital transformation, partners with business leaders to design and execute new strategies through IT and operations services and ensures the necessary IT risk management and security measures are in place and aligned with enterprise architecture standards and principles.

This role will manage a team to identify, assess, respond to, and monitor Technology Risk. He/she will need to ensure that regulatory / risk policies and standards and their impact on business operations are understood and addressed consistently across Corebridge as well as third party facilities, are assessed, monitored, and remediated as necessary. They will help to provide coverage for regulatory issues with our technology partners and assist with regulatory exams, requests, and meetings.

About the role

What you need to know:

The Head of Technology Risk and Controls will be responsible for the following:

• Manages the development of technology risk processes and procedures, and actively contributes to the strategic planning process for IT Develop programs to assess and monitor control impacts as change initiatives progress.
• Provides domain expertise to business units around emerging technology risk topics.
• Leads development of a technology risk management framework that defines how people, process & technology provide a secure environment and support business objectives.
• Develops technology risk management goals and objectives, and establishes standards and process/procedures, cost analysis, and controls by working collaboratively with key stakeholders to ensure that all regulatory mandates and requirements are addressed. Regulatory considerations including but are not limited to SOX, NYDFS, SOC1/2, and State Regulatory requirements.
• Manages control issue remediation processes to ensure that the underlying risk to the organization is being managed.
• Develops strong relationships and interacts with Enterprise Risk Management Senior Leadership, Business Unit Heads, Regional Leadership, Internal Audit, External Regulators, Legal and Compliance, Privacy, and IT teams to coordinate activities.
• Develop strategies and operating model to identify, assess, report, and manage Third Party risk.
• Ensures IT Standards and Policies are fit for purpose and are appropriate from a regulatory, risk and compliance perspective.
• Manages escalation of issues relating to the overall Technology Risk environment.
• Works with applicable business, operational and IT organizations to help ensure that business and IT projects are appropriately monitored for IT risks.
• Develops and delivers executive-level IT risk presentations to describe program approach and status and consults on key technology risks.
• Secures appropriate resources for the Technology Risk and other departments that can be leveraged to carry out strategy, plans, and programs.
• Manages Technology Risk awareness and training programs to encourage the use of appropriate information practices by Corebridge staff, contractors, service providers, third party and offshore vendors.
• Develops and implements risk reporting on progress for achieving and implementing Technology Risk strategies, plans, products, and controls.
• Acts as the audit interface to manage scope, quality of responses, and interactions.
• Represents Corebridge interests to industry and standards forums and advises senior leadership concerning topics and trends pertaining to information technology risks.

What we’re looking for:

Experience:

• 15+ years of experience within technology risk, control and governance, Internal Audit or SOX disciplines with increasing responsibility and work complexity to include progressive management roles in large, complex organizations.
• Strong expertise in collaboration, facilitation, and coordination of the mitigation of risks.
• Adept at navigating governance structures.
• Experience raising awareness of information and technology risk throughout an organization.
• Significant experience working with Financial Industry regulators and regulations (E.G., SEC, NYSDFS, State Regulators).

Technology Risk & Controls Skills:

• Extensive knowledge of information and technology risk management policies, methods, standards, tools, and processes (e.g., ISO, COSO, COBIT, NIST) as well as knowledge of compliance, legal, internal / external audit & regulatory requirements.
• In-depth understanding of information technology and business continuity principles and best practices across the industry as well as project management principles.

Core Skills

• Demonstrate effective leadership skills.
• Understanding of metrics development and reporting. Strong problem solving and program execution skills. Ability to prioritize and drive difficult decisions among business partners.
• Ability to solve very complex risk issues that span legal, compliance and regulatory obligations across various lines of business and shared service areas of the company.
• Strong interpersonal and oral/written communication skills, able to build relationships with people at all levels. Experience developing and delivering presentations to all levels of management. Strong ability to develop, lead and manage a professional staff.
• Executes through the team — manages to high standards, empowers others, and holds them accountable while actively engaging and inspiring them at the same time.
• Utilizes strong negotiation and influencing skills to align interests across diverse constituencies, including suppliers, internal business partners, and regulators.
• Drives for results — shows urgency and takes initiative, doesn’t let problem situations linger, and ensures service excellence and efficiency objectives are met.
• Ability to work under pressure and meet close deadlines.
• Experience leading complex, major change initiatives; demonstrated skills in change management.

We are an Equal Opportunity Employer

Corebridge Financial, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At Corebridge Financial, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: www.corebridgefinancial.com

Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities.  If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to TalentandInclusion@corebridgefinancial.com.   Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Adobe is changing the world through digital experiences. The Adobe Analytics platform processes 20+ billion transactions every single day and delivers reporting data to customers across the world. We are seeking a dedicated and hardworking Software Engineer with best-in-class technical, design and development skills to join our Analytics Intelligent Services team.

We have a fantastic opportunity for a Technical Account Manager based in Amsterdam or Brussels.

The Technical Account Manager builds, develops, and maintains one-on-one relationships with our strategic customers. You have relationship leadership and project management skills, working with diverse customer and internal team members from practitioners to senior leadership. You think strategically across business, and technical objectives, helping customers maximise value from their product investment.

In addition to the above set of functions, key elements of the role include being the technical advisory lead for enterprise customers, establishing business and operational understanding of their environment. When working with customers and partners, you will lead technical health reviews, and influence partners to improve your customers’ operational health.

The overarching goal is to ensure that you understand your customers’ technical and business strategies, requirements and priorities and are in a position to anticipate and avoid issues; identify and mitigate risk; experience full realization of the Adobe product suite.

What you'll do:

• Lead outstanding support engagement as the technical executive point of contact throughout the Customer’s solution lifecycle. Guide and support customer’s strategy with Adobe Solutions via service delivery plans with clear outcomes.
• Assess strategic Customer technical risks and opportunities and drive the extended Adobe team to build and deliver mitigation and “get well” plans.
• Drive clear communication across Customer operational areas. Maintain regular and appropriate governance with both internal and external executive teams. Drive alignment, facilitating and reporting on overall engagement status and outcomes.
• Advocate for Customer across internal Adobe teams. Optimize client’s investment and accelerated task, issue execution and resolution. Drive innovation, roadmap influence, standard methodologies, and process improvement back into the Adobe ecosystem.
• Responsible for the global engagement model, and review cycle across multiple BU’s and/or brands.
• Coordinate well-rounded delivery cadence across all technical partners and achieve business objectives across multi-solution, multi-discipline engagements.
• Work hands on with Adobe's internal Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and the Adobe Consulting practice and third-party partners in support of customer’s technical success.
• Lead a matrixed services team that may involve multiple project teams from Adobe, client, or partner organizations. Develop effective working relationships with Customer partners.
• Make recommendations on how new and existing features fit within customers’ environments, supplying standard methodologies and recommendations.
• Lead project-based, consultant-led architectural and design discussions to ensure solutions are optimized.
• Mentor immediate team members as needed.

What you'll need to succeed:

• Bachelor’s Degree in related subject area of the technical industry. Equivalent experience will be considered.
• 5 to 10 years experience in a senior capacity in consultative, customer support, customer success and/or related role in marketing technology.
• Strong executive presence. Ability to collaborate multiple teams throughout Adobe and client-side VPs, including CMOs and CXOs.
• Strong presentation skills, including confident presence over the phone and via conference tools. Leading meetings, workshops, and reviews in front of audiences both small and large.
• Strong conflict-resolution skills to drive closure to customer concerns and open technical issues. Maintain strong ability to prioritize work against client goals.
• Outstanding customer-facing skills that enable you to represent Adobe best within a customer’s environment. Driving discussions with multiple teams from developers and analysts to management and senior leadership.
• Capable of driving awareness and resolution across a broad set of issues with the Customer: technical, architecture, business process, and partnerships.
• Ability to think strategically about business, product, and technical challenges to help our customers realize the software investment, efficiencies, advantages, and innovations.
• Awareness of development methodologies and technologies and understanding of and experience with marketing software and domain principles.
• Ability to lead, fast paced, high-priority tasks, use cases, and work streams across multiple Adobe products.
• Excellent problem-solving skills, with a demonstrable ability to identify issues, solve them quickly and thoroughly, coordinating peers and internal resources where required.
• Experience of a wide range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration, administration and client/server operations is desired
• Understanding or experience in debugging coding languages
• Experience and familiarity with the following (a plus but not a hard requirement): Adobe Analytics, Adobe Audience Manager (AAM), Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), Adobe Campaign, Adobe Magento, Adobe Marketo, Adobe Target.
• Travel when permitted to client locations (approximately 10-25 percent)!

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We hire talented individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All. Learn more about our vision here.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

• Coordinates, establishes and maintains productivity and quality standards.  Oversees network administration staff to assure production and tracking of contract and credentialing processes.   
• Partners with leadership to ensure process changes are developed when necessary, training is provided, processes are implemented and results support department success.
• Manages hiring, employee turnover and training within Human Resources guidelines and requirements in a manner that results in a stable, positive and productive work environment.  
• Represents Network in client meetings and committees as needed.
• Responsible for day to day network management and provider relations, including implementing processes between network management and program administration. These include credentialing/certifications, supporting provider training, identifying and gaining legal approval for contract language changes, contract signatures and execution, addition of addenda to contracts as required, interfacing with communications (provider services line, letters, website) and data management.
   

Other Job Requirements

Responsibilities

General Job Information

Title

Grade

Work Experience - Required

Work Experience - Preferred

Education - Required

Education - Preferred

License and Certifications - Required

License and Certifications - Preferred

Salary Range

Salary Minimum:

Salary Maximum:

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.