Total 347 job vacancies by Lloyds Banking Group

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Farnborough, and covering our friendly Farnborough Queensmead, Woking, and Guilford branches
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time


About this opportunity
Our colleagues are passionate about making a difference to customers, businesses and communities - could you join them and help Britain prosper?

As one of our Customer Support colleagues, you'd get the opportunity to earn, learn and develop within an inclusive, organisation with genuine values focussed on putting people first.

You could be greeting our customers at the welcome desk, helping them at the counter or working on other branch tasks. And you'll learn to make the most of your best talent - helping people - using our latest in-branch technologies and digital services.

From Day 1 we'll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.


About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• To be honest and genuine, caring about helping people with their finances (no previous banking experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• Acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• A genuine teammate - collaborating closely with branch colleagues to ensure your customers' needs are met.
• The flexibility to work in branches across the area and Saturdays when needed.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.

(Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Norwich, covering our friendly Gentleman's Walk and Aylsham Road branches
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time


About this opportunity
Our colleagues are passionate about making a difference to customers, businesses and communities - could you join them and help Britain prosper?

As one of our Customer Support colleagues, you'd get the opportunity to earn, learn and develop within an inclusive, organisation with genuine values focussed on putting people first.

You could be greeting our customers at the welcome desk, helping them at the counter or working on other branch tasks. And you'll learn to make the most of your best talent - helping people - using our latest in-branch technologies and digital services.

From Day 1 we'll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.


About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• To be honest and genuine, caring about helping people with their finances (no previous banking experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• Acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• A genuine teammate - collaborating closely with branch colleagues to ensure your customers' needs are met.
• The flexibility to work in branches across the area and Saturdays when needed.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.

(Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

JOB TITLE: Customer Support

SALARY: £29,099

LOCATION(S): Hammersmith, covering our friendly Hammersmith King Street branch
HOURS: 35 hours a week, including Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
  
  

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

JOB TITLE: Treasury Assistant Manager

SALARY: £45,954.00 - £51,060 (salary may vary according to experience)

LOCATION(S): Leeds

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

At Lloyds Banking Group, we have a clear purpose; Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good. Could you help us make this possible?

The Treasury Reporting and Analytics team sits within Group Corporate Treasury made up of around 100 colleagues based in London and West Yorkshire. The Interest Rate Risk in Banking Book Modelling and Reporting team is responsible for the provision of modelling the divisional balance sheet and providing insight for internal and regulatory stress tests. Our team plays a critical role in the understanding, monitoring, reporting and as such execution of financial risk management for the Group.

This is an opportunity for an accomplished treasury professional to work closely with the broader team in delivering best in class modelling and reporting to a broad range of internal and external partners, specifically in relation to stress test exercises.

This is a highly visible role with exposure to senior colleagues in addition to the full Group balance sheet.

As a Treasury Assistant Manager your accountabilities will include:

• Delivery of stress testing modelling in QRM and reporting for the Group and its entities. Including, but not limited to, balance sheet and income modelling as well as management information and analysis to support with the understanding and decision making associated with risk exposures in stress testing

• Support with the explanation of key drivers behind risk exposures in stress testing to the Finance and Risk partners

• Suggest and support with the continuous development of the models/applications used for stress testing whilst optimally prioritising between inbound change, regulatory change and operational improvement

• Maintain collaborative relationships with Risk and Finance partners to support the delivery of quality and timely reporting in stress tests

• Responsible for handling and implementing robust processes to support team objectives including reporting, controls and management information

• Act with attention to detail and control to minimise operational risks via robust control frameworks underpinning processes whilst escalating and providing visibility to known risk

• Continuously challenge existing process to identify operational improvements to enable time for value adding activity and qualitative review

Why Lloyds Banking Group

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What you'll need

• Ideally have a financial/ Treasury background with an understanding of stress testing and experience using QRM.

• A broad understanding of Treasury related financial risks and be able to interpret complex datasets whilst communicating with a clear understanding to different audiences and their team

• A highly motivated individual within a planning and forecasting environment and an analytical mindset, who consistently achieves results even under tough circumstances.

• A good understanding of Excel functionality and capabilities to proactively review, challenge and streamline existing models or build new modelling capability.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.

Proud member of the Disability Confident employer scheme

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Portsmouth covering our friendly Commercial Road branch
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
  
  

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

JOB TITLE: Insurance Adviser - Cavendish Online
SALARY: £31,151 - £32,790 (OTE £52,708)
LOCATION: Bristol

HOURS: Full-time - 40 hours (Monday to Thursday 9 45am-7pm and Friday 10am-6pm)

WORKING PATTERN: Our work style is Hybrid, which involves spending at least two days, or 40% of your working week, in our Bristol office. This will be agreed by your Line Manager.

About this opportunity

Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there's a role here for you!

Supporting our Cavendish Online business, we're currently looking for an enthusiastic and driven Insurance Adviser. You'll provide recommendations to our customers on the various protection insurance options available to them. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them.

This is an exciting opportunity for a highly motivated, adaptable, and ambitious individual to take a pivotal role in the success of this team.

We will provide you with great training which will be full time for 4-6 weeks in our Bristol office, leading to a hybrid role when fully competent.

About Us

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

You'll have good interpersonal, organisational and communication skills, along with the ability to establish rapport and build relationships based on trust.

• Identify customer needs and make recommendations to fulfil those needs.

• Strong attention to detail ensuring calls and information is accurately processed and that work follows relevant internal and external rules, procedures, scripts and regulatory requirements.

• Desire to work and succeed in a sales environment with monthly Targets / KPI's

• Proactive and organised, with an ability to manage your workload.

• Positively influence others by demonstrating core values and behaviours.

• Be open and receptive to feedback and improvement suggestions.

• Empower others by sharing your skills and knowledge.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

* A generous pension contribution of up to 15%

* Share schemes including free shares

* Benefits you can adapt to your lifestyle, such as discounted shopping

* 24 days' holiday, with bank holidays on top

* A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more

Proud member of the Disability Confident employer scheme

JOB TITLE: Assistant Manager - Model Risk and Validation

SALARY: £49,788 - £55,320

LOCATION(S): Halifax, Leeds, Cardiff, London and Edinburgh (Please indicate your location preference in your application)

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About this opportunity

An exciting opportunity has become available to join the Model Risk and Validation team (MRAV) within Lloyds Banking Group's Risk division. The role will give you responsibility for independent model review and technical validation across the Retail and Commercial divisions with a degree of flexibility to work across the MRAV teams. The scope is wide and covers Retail and Commercial Credit, Market Risk and Asset Liability Management across both Regulatory and Non-Regulatory models.

This is a superb opportunity to develop areas of knowledge relating to the Group's modelling capability and build a strong network of contacts.

Day to day you'll:

• Assisting with independent reviews of all aspects of Lloyds Banking Group models, including new developments, model changes, periodic validations and ongoing monitoring.

• Independent Validation (partial or complete recoding, custom analysis or development of challenger models)

• Support independent review and challenge of model developments (data profiling, selection, validation, back-testing, stress testing and model documentation)

• Detailed evaluation of models, including their: design, calibration and validation, operation, usage, reporting, and governance

• Documentation of validation findings, providing insight and evaluation of weaknesses and making recommendations for improvements

• Presentation of independent model review to senior members of the team and Personal Approver

• Enhance knowledge of model risk and regulatory requirements and standards pertaining to risk models

• Regular engagement with colleagues across the Group to manage relationships, influence decision makers and challenge constructively

Why Lloyds Banking Group

If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose.

What you'll need

Where relevant below, you'll be expected to have an understanding in either Commercial Credit, Retail Credit, Treasury or Market Risk models

• Experience: Model build experience and/or independent validation within a financial services organisation, using Python, SAS, C/C++ or R

• Business Partnering: Effective relationship management, delivering successful business partnering whereby constructive challenge is undertaken in a timely and orderly fashion

• Industry Knowledge: An understanding of modelling and validation techniques, governance, model documentation and relevant regulation, including an awareness of any changes that may impact the Group

• Qualifications: You'll be highly numerate, with a degree level qualification covering quantitative content or equivalent skills derived from experience

• Judgement: Ability to make sound model judgements, taking into account model performance, regulation and wider considerations such as complexity vs benefit

• Business Knowledge: Knowledge of banking business and associated risk management approaches sufficient to understand models in the context of the business

• Influence: Ability to communicate clearly and concisely, verbally and in writing (including model documentation), across peer stakeholder groups

• Drive and Delivery: Track record of effective delivery and overcoming challenges to deliver business results

• Integrity: Has ethics and integrity at the heart of every decision, and creates an environment that encourages high performance, openness, honesty and integrity

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you!

Proud member of the Disability Confident employer scheme

JOB TITLE: Solution Architect - Payment Services Platform

SALARY: £68,202 - £75,780

LOCATION(S): Edinburgh

HOURS: [Full-time]

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our Edinburgh office.

About this opportunity…

Are you an experienced Solution Architect looking for an amazing career opportunity to help shape the future of New Payments Architecture, using cutting edge technology, cloud hosting, SaaS services and building a new greenfield payments platform, helping us navigate the regulatory landscape and define our products of the future?

We're looking for Solution Architect to join our Instant Payments UK Lab. The lab is focussed on delivering tech modernisation across the payments. Working closely with industry, the team is replacing the complexity of the existing payments landscape with a new, more efficient infrastructure that will benefit from enhanced security and resilience.

This multi-million-pound initiative has a new partnership with a leading FinTech company and is looking for talented individuals who are interested in working with new and exciting technologies, such as Cloud and Software as a Service (SaaS).

About us…

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too…

What you'll need:

• Strong Software Architecture background and knowledge of agile development practices with a history of technical leadership

• Experience across the entire software development life cycle from inception, through build to production.

• You appreciate and acknowledge the impact of system design decisions on scalability, resilience, and supportability.

• Experience of API design and architecture patterns, messaging technologies (Kafka, MQ)

• Exposure to modern application frameworks (Spring boot Java etc)

• Exposure to Open Banking architecture framework

• Designing complex applications and integration patterns

We'd welcome the following desirable skills and experience:

• Knowledge of delivery of microservices to production

• Exposure to Systems Thinking

• Exposure to Docker and container orchestration tools e.g., Kubernetes

• Knowledge in one or more of the following: API Economy; Big Data; Cloud/Open Source; Automation/Robotics; Blockchain

• An understanding of any of the following Payments areas: UK Domestic Payments (Cheques, Faster Payments, BACS); International Payments (SWIFT/SEPA); Trade

• Legal, Regulatory & Mandatory projects in Payments areas

• New Payments Architecture

Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

* A generous pension contribution of up to 15%

* An annual performance-related bonus

* Share schemes including free shares.

* Benefits you can adapt to your lifestyle, such as discounted shopping.

* 30 days' holiday, with bank holidays on top

* A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more.

Join our journey.

Proud member of the Disability Confident employer scheme

JOB TITLE: Behavioural Scientist

SALARY: £84,186 - £93,540

LOCATION(S): London

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our office location.

About this opportunity
Our Behavioural Science group are a small but diverse team embedded within the bank's Data Science team. We focus on decision-making and behaviours, knowledge of state-of-the art behavioural insights and rigorous quantitative research methods, to add customer value and resolve business problems.

We're creating vast data lakes to understand how our customers behave and what they demand and are establishing environments to refine our solutions through live experiments. All of this enables us to meet the personalised banking needs of an increasingly digital society. We've set up a dedicated multi-disciplinary team of Behavioural Scientists that combines behavioural insights with data, to create entirely new opportunities for our customers and colleagues.

What you'll work on.

While you'll be able to shape the role according to your core expertise, strengths and interests, your role will involve the following:

• You'll provide thought leadership and champion behavioural insights to help different business areas improve their understanding of our customers' activity and decision-making - especially in support of new digital and offline customer experiences.

• Working across various products and services, you'll design and test behaviourally-informed solutions to major challenges based by the bank, in order to transform experiences and deliver tangible benefits to our customers and colleagues.

• You'll contribute to building reusable knowledge, processes and methodologies within the Behavioural Science team to help drive the team's efficiency, scope and growth.

• As an advisor to a wide range of colleagues, you'll lead on the presentation of a diverse range of behavioural research and findings to support key business decision-makers.

• You'll partner with academic collaborators from leading global institutions to help build the team's profile and demonstrate the impact of our Behavioural Science work in and beyond the bank

• You'll work as a part of a diverse team, with colleagues from different backgrounds and wide areas of expertise. You'll be able to understand other people's perspectives and weigh a diverse range of opinions to achieve the best outcomes.

Why Lloyds Banking Group:

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What you'll need

You'll need to have practical experience of applying Behavioural Science approaches in a commercial or government organisation or be PhD qualified in a research discipline with an interest in applying your experience within a commercial setting.

Additionally, we'll expect you to bring:

• A creative and entrepreneurial mind-set.

• Strong understanding of the behavioural science literature based on professional exposure or academic study, for example psychology, behavioural economics, judgement and decision-making or consumer behaviour.

• Proven and relevant experience applying behavioural insights and testing solutions to solve real-world problems, in business, public sector or academia.

• The ability to clearly explain behavioural science concepts to non-specialist audiences.

• Strong knowledge of quantitative research methods and statistical techniques as applied in the social sciences.

• An understanding of ethical and regulatory expectations in financial markets and an awareness of previous examples where these expectations have not been successfully met.

And any experience of these would be really useful

• Experience working within retail financial services, or alternatively another market with a substantial focus on retail customer behaviours.

• Practical experience running large and impactful quantitative experiments, such as using digital A/B testing, personalisation and analytics platforms.

• Experience affecting organisation change around a new finding, idea or initiative, building customer support and driving awareness amongst colleagues.

• Personal resilience, problem solving and business development skills in a large, matrix commercial environment.

• Strong presentation skills.

About working for us:

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares.

• Benefits you can adapt to your lifestyle, such as discounted shopping.

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.

Proud member of the Disability Confident employer scheme

• JOB TITLE: Order & Delivery Advisor
• SALARY: £29,431
• LOCATION(S): Watford
• HOURS: Full-time
• WORKING PATTERN: Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at one of our office sites. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained.

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About this Opportunity

The main purpose of this role is to assist drivers in navigating the entire order fulfilment process and address any issues or concerns that may arise. Supporting drivers once an order is placed with a dealership until the point of delivery involves various responsibilities to ensure a smooth and efficient process. Here are some key tasks and responsibilities:

• Act as the primary point of contact for drivers and maintain regular communication via phone and email to update them on order status, and any changes or delays that may occur.
• Coordinate with various departments within the business, as well as our dealer network, to facilitate the smooth processing and delivery of orders. Collaborate with relevant teams to resolve any issues or obstacles that may hinder the delivery process.
• Respond promptly to driver enquiries, providing them with necessary information and guidance to address their concerns. Proactively identify and anticipate potential issues or challenges that drivers may face during the driver journey. Willingness to take ownership of more complex cases, that require extra attention and de-escalation whilst seeing them through to resolution.
• Provide exceptional customer service through first contact resolution, taking full accountability for the service you deliver, striving to exceed KPIs and SLAs.
• Is flexible to take on bespoke and ad hoc on tasks allocated by Line Manager, whilst taking inbound phone calls.

About us

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

We're an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We're committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.

Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for more information www.tuskerdirect.com

What you'll need

• Excellent verbal and written communication skills
• Polite and professional telephone manner
• Manages self with strong organisational and time management skills
• High accuracy levels and attention to detail
• Motivated by and understands the importance achieving targets, individually and as part of a team

And any experience of these would be really useful

• Office 365
• Previous automotive industry experience
• System experience- Ebbon Dacs & Salesforce

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch.

We'd love to hear from yo

Proud member of the Disability Confident employer scheme

JOB TITLE: Finance Senior Manager (Transport)

SALARY RANGE: £80,206-£94,360

LOCATIONS: Bristol, Cardiff or Stockport

HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About this opportunity

We have an exciting opportunity for an experienced, highly motivated individual to lead a team of 9 colleagues within the Transport Reporting and Development team in Retail Finance.

The role will have responsibility for Performance Management Reporting and Financial MI development within the Transport Business with the unique opportunity of supporting the Business Partner Team and the Business directly on new product and service initiatives which has recently included the acquisition and onboarding of Tusker.

The Transport Business principally covers 2 key businesses - Black Horse (primarily consumer financing) and Lex Autolease (commercial and personal leasing). There is a huge amount of change in the Motor Industry with changing customer behaviours influencing how customers gain access to finance vehicles and how they use vehicles, which has been particularly impacted by Covid and potential longer lasting changes from that. And of course the green agenda to switch to electric vehicles which Transport has a big role to play in supporting the Group's sustainability strategy.

This is a great opportunity to work with the Transport Business and our strategic partners, including Jaguar Land Rover, Tesla and Tusker to navigate our way through these changes and influence the shape of the Transport Business going forward.

This Senior Manager role sits within the Retail Planning and Reporting Team which you will be welcomed into and supports financial performance reporting for the full range of products within the Retail Bank providing exposure to increase your breadth of knowledge across these products.

Reporting into the Finance Director Retail Planning and Reporting, the role will manage 9 colleagues, leading and co-ordinating delivery of accurate data and information to Finance and the Transport Business ensuring financial control is at the heart of everything we do.

Customer needs are one of the team's top priorities. The team's key customers are: Retail Finance Director Consumer Lending Planning and Reporting Transport Business Partners Product Analytics Team

Responsibilities:

• Leading, developing, and championing your team to deliver a high-performance mentality and encouraging them to embrace stretching development objectives.

• Supporting your team in providing insightful, high quality management accounting reports, executing control, and operating as a management accounting specialist support across the Transport Finance Business.

• Build a wide network of contacts across Finance, with collaboration between teams being the key to your success in the role.

• Respond to individual and team objectives and invest in improving personal performance by growing own skills and capabilities and coaching others.

Why Lloyds Banking Group

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too

What you'll need:

• Be curious - do not accept the status quo. Challenge the way we currently do things and look for ways we can improve them.

• Be able to work collaboratively and enjoy collaborating with stakeholders from different areas.

• Ideally, you will be a qualified/nearly qualified accountant (ACCA, CIMA or equivalent)

• Ensure that great financial control is at the heart of everything we do.

• Be onsite with the team at least two days a week

And any experience of these would be really useful:

• Product Knowledge (HP, Leasing)

• Financial Services experience

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide-ranging benefits package, which includes:

* A generous pension contribution of up to 15%

* An annual performance-related bonus

* Share schemes including free shares

* Benefits you can adapt to your lifestyle, such as discounted shopping

* 30 days' holiday, with bank holidays on top

* A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.

Proud member of the Disability Confident employer scheme

JOB TITLE: DevOps Engineer - Payments Services Platform

SALARY: £53,613 - £60,000

LOCATION(S): London

HOURS: [Full-time]

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our London Office

About this opportunity…

An exciting opportunity has arisen within the Payments Platform for a DevOps Engineer. As a DevOps Engineer in our Instant Payments lab, you will work in a highly collaborative way to drive efforts to build, support and improve our tools for Continuous Integration, automated testing, and release management within our public and private Cloud hosting platform. We expect that you will demonstrate and apply outstanding engineering practices to increase agility, improve quality and help reduce downtime in all our solutions.

A DevOps is not a "thing you do" but a cultural change more than anything, you are also expected to drive this change and ensure that we embed agile and DevOps principles in everything we do. It is also very important to understand and apply industry standard methodologies, foster collaborative working to provide solutions for complex business problems where no precedent may exist and ensure implementation of solutions where appropriate.

About us…

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too…

Here's where you'll make a difference…

You have can-do attitude, interest in exploring technologies beyond your core skills, willing to learn, highly motivated and with a passion for working with people, working in a strong collaborative way to drive efforts to create, build, support and improve our applications. You'll be presented with technical challenges on a scale unmatched in other industry sectors, but with this also the satisfaction of knowing your expertise will be making a difference to millions of customers. It's a very hands-on role, with your time spread among short term support-related tasks, longer-term initiatives and personal development. You will be a core contributor to ensure good quality and engineering practices are followed in accordance with engineering transformation strategy.

Tools we commonly used to build automated release pipelines in LBG…

• Jenkins, Groovy, GitHub, Harness, ArgoCD, GitOps

• NexusIQ, Aquasec, SonarQube

• Docker & Kubernetes.

• CI/CD pipelines to both public and private Cloud - Google Cloud and Open Shift Cloud

• Programming experience (Java, Spring boot)

• Istio service mesh

What you'll need…

We believe that people don't fit neatly into roles, and we value everyone's individual skills, experience, and knowledge - it's what makes you amazing!

As a minimum to be considered, we would like to see demonstrated core, hands-on experience the below:

Cloud/DevOps experience:

• Public cloud experience (utilising Terraform)

• Experience in DevOps practices in the Cloud

• Experience of managing applications running in a Cloud environment providing operational support, troubleshooting, tuning, upgrade & optimisation.

Containerisation:

• Kubernetes and Docker

• Containerised Microservices

Programming/Scripting in:

• Java, Spring Boot

• Bash, Groovy

Source code repositories:

• Particularly Git

Software Development Life Cycle:

• Full project life cycle experience (from inception through to production) and including: Continuous integration, Automated deployments, Build tools and technologies (i.e., maven)

In addition, any of the below, would also be beneficial:

• Knowledge of fundamentals cloud architecture and security concepts

• Experience with a configuration and deployment management tools is an advantage, e.g., Ansible, Puppet, Chef

• Event based architecture knowledge of Kafka, Global K tables, KStreams

About working for us…

Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes…

* A generous pension contribution of up to 15%

* An annual performance-related bonus

* Share schemes including free shares.

* Benefits you can adapt to your lifestyle, such as discounted shopping.

* 28 days' holiday, with bank holidays on top

* A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more.

Join our journey.

Proud member of the Disability Confident employer scheme

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Livingston
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
  
  

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

Data Engineer (Finance / Accountancy)

Lloyds Banking Group

Bristol: Hybrid working arrangements - 2 days per week in the office and the rest from home

Salary & Benefits: £68,202 to £83,358 per annum (experience dependent), plus annual personal bonus, 15% employer pension contribution, flexible benefits package, private medical insurance, 30 days holiday plus bank holidays.

About us;

If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose.

We're the Finance Data Team! You'll be a standalone Data Engineer within the finance platform. We're current going through a huge digital transformation to move from SAP Financials to Oracle Fusion and need to recruit a data engineering expert into our team.

Our new Data Engineer will help our platform deliver business value through fully rounded engineering methods and technologies, ensuring platforms and software are built consistently with relevant patterns and practices.

What will you focus on in this role?
As a Finance Data Engineer in the Finance Data team, you will be working with various stakeholders in the development of a new Finance data model, predominantly working with finance subject matter experts and other multi disciplinary project staff who will be defining both data mapping and downstream consumption and integration requirements.

We've just invested in a new tool to improve our data lineage called Informatica and need someone to come on board and be the subject matter expect for the finance platform.

You'll support and improve our financial reporting, allowing us to understand the reference data sources with a higher degree of speed & accuracy.

You'll act as the point of contact for queries around the system and associated reporting.

We have quite a complex structure, so you'll also support the coordination of activities across teams.

So what experience & skills do I need to apply?
Lloyds Banking Group is made up of people from a range of roles and industry backgrounds, for this particular role we'll be looking for the following within your application;

• Career background as a data engineer or related role working at the mid - senior level already.

• Practical experience of cloud services at scale, ideally Google Cloud Platform but can consider other cloud platforms.

• Familiar with Finance/Accountancy data/systems, specifically general ledger information would be ideal.

• Good understanding Extract, Transform and Load (ETL) processes

• Desirable would be exposure to Informatica tool.

What you'd get in return;

We're also passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. And, being disability positive, reasonable adjustments can be accommodated in our Recruitment process.

We're simply committed to building an inclusive environment where all our colleagues can be themselves and succeed on merit.

We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Proud member of the Disability Confident employer scheme

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Livingston
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
  
  

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme